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____________________
Information in this document is subject to change without notice.
© 1998 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are registered trademarks and Dell Precision is a trademark of Dell Computer Corporation; Intel
and Pentium are registered trademarks and Xeon and MMX are trademarks of Intel Corporation; Microsoft, Windows, Windows NT, and MS-DOS are
registered trademarks of Microsoft Corporation; IBM is a registered trademark of International Business Machines Corporation; 3Com is a registered
trademark of 3Com Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell
Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
June 1998 P/N 9156C
v
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POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Fatal System Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
,QGH[
vi
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)LJXUHV Figure 1-1. Computer Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Figure 1-2. Front-Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Figure 1-3. Internal View and Back Panel of the
Mini Tower Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 1-4. Expansion-Card Connectors . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Figure 1-5. Drive Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Figure 1-6. DC Power Connector P1 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Figure 1-7. DC Power Connectors P3, P4, P5, and P6 . . . . . . . . . . . . . 1-10
Figure 1-8. DC Power Connector P2 . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figure 1-9. DC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Figure 1-10. Power Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Figure 1-11. System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Figure 1-12. Location of System Board Jumpers . . . . . . . . . . . . . . . . . . 1-14
Figure 4-1. Computer Cover Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-2. Front Bezel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Figure 4-3. Power and Reset Button Removal . . . . . . . . . . . . . . . . . . . . 4-6
Figure 4-4. 5.25-Inch Front-Panel Insert Removal . . . . . . . . . . . . . . . . . . 4-7
Figure 4-5. Card Guide Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Figure 4-6. Control Panel Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Figure 4-7. Speaker Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Figure 4-8. Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Figure 4-9. 3.5-Inch Diskette Drive Assembly Removal . . . . . . . . . . . . 4-12
Figure 4-10. 3.5-Inch Diskette Drive Removal. . . . . . . . . . . . . . . . . . . . . 4-13
Figure 4-11. 5.25-Inch Drive Assembly Removal . . . . . . . . . . . . . . . . . . 4-14
Figure 4-12. 5.25-Inch Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Figure 4-13. Removing the Hard-Disk Drive Bracket . . . . . . . . . . . . . . . 4-16
Figure 4-14. Hard-Disk Drive Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
Figure 4-15. System Power-Supply Removal . . . . . . . . . . . . . . . . . . . . . 4-18
Figure 4-16. Microprocessor Fan Removal . . . . . . . . . . . . . . . . . . . . . . . 4-19
Figure 4-17. System Board Components . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Figure 4-18. Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . 4-21
Figure 4-19. DIMM Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Figure 4-20. DIMM Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Figure 4-21. Microprocessor Slot 2 SEC Cartridge/
Heat Sink Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Figure 4-22. Terminator Card Removal . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26
Figure 4-23. System Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Figure 4-24. System Board Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Figure A-1. System Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2
vii
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7DEOHV Table 1-1. DC Voltage Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Table 1-2. System-Board Jumper Settings . . . . . . . . . . . . . . . . . . . . . 1-15
Table 1-3. Interrupt Request Assignments . . . . . . . . . . . . . . . . . . . . . 1-16
Table 1-4. DREQ Line Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Table 1-5. Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18
Table 3-1. POST Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Table 3-2. System Error Messages
Table A-1. System Setup Options $
viii
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A prerequisite for using this manual to service Dell computer systems is a basic
knowledge of IBM®-compatible PCs and prior training in IBM-compatible PC
troubleshooting techniques. In addition to information provided in this manual
and the User’s Guide that came with the system, Dell provides the Diagnostics
and Troubleshooting Guide for troubleshooting procedures and instructions on
using the Dell diagnostics to test the computer system.
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Throughout this manual, there may be blocks of text printed in bold type or in
italic type. These blocks are warnings, cautions, and notes, and they are used
as follows:
NOTE: A NOTE provides helpful information about using the computer system.
x
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Dual-processor capability
Advanced combination PCI expansion and ISA subsystem
Plug and Play capability
Enhanced dual-interface enhanced integrated drive electronics (EIDE)
subsystem
SCSI support using two integrated SCSI channels
— The primary (Adaptec AIC-7890) channel provides Ultra2/Wide low-
voltage differential (LVD) (80-MB/sec) support for high-performance
SCSI hard-disk drives and an optional redundant arrays of independent
disks (RAID) subsystem.
top
back front
bottom
Mini Tower Computer
Figure 1-2 shows the location of some of the key front-panel features.
diskette-drive
access indicator
power button
reset button
computer cover
release button
power supply
AC power receptacle
mouse connector
microphone jack
line-out jack
line-in jack
USB connectors
NIC connector
video connector
padlock ring
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'XDO3URFHVVRU&DSDELOLW\
With the installation of a second processor Slot 2 SEC cartridge in the second-
ary Slot 2 SEC cartridge connector on the system board, the computer
becomes a dual-processing system. The second processor must be the same
type and frequency as the first processor. To take advantage of two proces-
sors, dual-processing systems must have multiprocessing operating systems,
such as the Microsoft ® Windows NT ® 4.0 operating system.
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The Dell Precision 610 mini tower systems offer advanced expansion sub-
systems that can support a mixture of traditional ISA expansion cards (called
legacy cards), Plug and Play ISA expansion cards, PCI expansion cards, and a
2X AGP card. The operating system or the ISA Configuration Utility (ICU),
included with the system, provides a means of avoiding resource conflicts that
might arise from such an arrangement.
There are seven expansion-card connectors (see Figure 1-4) on the system
board. Expansion-card connectors PCI1 through PCI5 support 32-bit PCI
expansion cards; expansion-card connector AGP supports a 32-bit 2X AGP
expansion card; and expansion-card connector ISA1 can accommodate an 8- or
16-bit ISA expansion card.
NOTES: Connector ISA1 shares expansion-slot space with connector PCI5.
Therefore, only one card of either type can be installed in this slot.
card-edge
connector
The externally accessible drive bays at the front of the computer consist of
one 3.5-inch drive bay (dedicated to a 3.5-inch slimline diskette drive) and
three 5.25-inch drive bays that can hold up to three half-height, 5.25-inch
devices—typically tape drives or CD-ROM drives. Alternately, 3.5-inch
devices can be installed in the 5.25-inch bays using adapters available from
Dell.
The four-bay hard-disk drive cage below the externally accessible bays can
hold up to four 1-inch or up to two 1-inch and two 1.6-inch hard-disk drives
installed vertically. The maximum number of hard-disk drives must be
either two EIDE hard-disk drives or up to four SCSI hard-disk drives.
NOTE: For detailed information about installing SCSI devices, see Chapter 10,
“Installing Drives,” in the User’s Guide.
externally accessible
drive bays
four-bay hard-disk
drive cage (internal)
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The enhanced dual-interface EIDE subsystem supports two EIDE interfaces
(primary and secondary), each of which can support up to two EIDE devices.
The EIDE controller resides on the high-speed PCI bus.
The primary EIDE interface (IDE1) provides support for up to two high-
performance EIDE devices. The computer’s boot drive should be connected to
the primary EIDE interface.
The secondary EIDE interface (IDE2) also provides support for up to two high-
performance EIDE devices, typically EIDE tape drives or CD-ROM drives.
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SCSI drives are supported by using two integrated SCSI channels:
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The system board has an onboard 16-bit Crystal CS4237B audio controller chip
and connectors on the back panel for connecting the computer to external
audio devices such as speakers/headphones and microphone. The controller
supports all sound functions contained on the Sound Blaster Pro expansion
card from Creative Laboratories, Inc.
Chapter 6, “Using the Integrated Audio Controller,” in the User’s Guide pro-
vides instructions for connecting the computer to external audio devices and
configuring the integrated audio controller to avoid resource conflicts.
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The video subsystem consists of either a high-speed, high-resolution 2X AGP
or a PCI graphics adapter card. (For more information, see the documentation
that came with the graphics adapter card.) AGP greatly improves graphics per-
formance by providing a dedicated bus for a faster interface between the video
subsystem and system memory. AGP also allows conventional memory to be
used for video-related tasks.
1,&
Dell Precision 610 mini tower systems contain an integrated 10/100-Mbps
3Com PCI 3C905b-TX NIC (uses a 3Com 3C917 application-specific integrated
circuit [ASIC]). The NIC subsystem connects to the Ethernet network through
a single RJ45 connector on the back panel of the computer.
Chapter 5, “Using the Network Interface Controller,” in the User’s Guide pro-
vides instructions for connecting the computer to, and configuring it for use
on, an Ethernet network.
86%
USB capability simplifies connection of peripheral devices such as mice, print-
ers, and computer speakers. The USB connectors on the computer’s back
panel provide a single connection point for multiple USB-compliant devices.
USB-compliant devices can be connected and disconnected while the com-
puter is running.
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If a processor or hard-disk drive exceeds its recommended operating tempera-
ture range, a system event triggers a system management interrupt (SMI),
which alerts the BIOS. If the Dell ThermalShutdown Service is installed, the
power indicator flashes and a message appears on the monitor to alert the
user that the system will shut down in an orderly manner, preventing the loss
of data. If the service is unable to shut down the system within approximately
3 minutes, the BIOS powers down the computer. If the ThermalShutdown Ser-
vice is not installed, the computer turns off immediately.
NOTE: The BIOS powers down the computer in the event of a thermal alert
only if the Thermal Power-Off category is set to ENABLED in the System Setup
program.
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The 330-W system power supply can operate from an AC power source of
115 VAC at 60 Hz or 230 VAC at 50 Hz. The system power supply provides the
DC operating voltages and currents listed in Table 1-1.
NOTE: The power supply produces DC voltages only under its loaded condi-
tion. Therefore, when you measure these voltages, the DC power connectors
must be connected to their corresponding power input connectors on the sys-
tem board or drives.
.
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The power-supply output voltages can be measured at the back (wire side) of
the connectors without disconnecting them. Figures 1-6, 1-7, and 1-8 show the
wire side of the connectors.
P1
1 2 3 4 5 6 7 8 9 10 11 12
+5 VDC (red) +3.3 VDC (blue/white)
common (black) +3.3 VDC (blue/white)
+5 VDC (red) common (black)
common (black) common (black)
1 Pin 13 — PSON# should measure between +4 and +5 VDC except when the
power button on the front panel is pressed, taking PSON# to its active-low state.
2 Pin 22 — Thermal fan-speed control (TFSC) is a power-supply input signal used to
control power-supply fan speed in special applications.
3 Pin 5 — PWRGOOD should measure between +4 and +5 VDC when the power
supply is operating to indicate that all power-supply output voltages are within the
ranges specified in Table 1-1.
P6
P3, P4, P5
1 2 3 4
+12 VDC (yellow)
1 2 3 4
+5 VDC (red) common (black)
common (black) common (black)
common (black) +5 VDC (red)
+12 VDC (yellow)
P2
1 2 3 4 5 6 7 8
+3.3 VDC (blue/white) common (black)
common (black) +12 V (yellow)
+12 V (yellow) N/C
N/C N/C
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Figures 1-9 and 1-10 provide the following information about DC power
distribution:
P1
P4
P3
P5
P2 P6
battery
power
RTC/
management
NVRAM
logic +5 VDC
AGP
P1 +12 VDC
POWER1
PWRGOOD –12 VDC
PSON# PSON#
+5 VFP +5 VFP
system +5 VDC +5 VDC +5 VDC
power supply –5 VDC –5 VDC –5 VDC ISA1
+12 VDC +12 VDC +12 VDC
–12 VDC –12 VDC –12 VDC
+3.3 VDC +3.3 VDC
+5 VDC PCI1
+12 VDC through
–12 VDC PCI5
+3.3 VDC
internal main
hard-disk drive memory +12 VDC FAN
DIMM_A
internal
hard-disk drive DIMM_B +5 VFP
P2 +5 VDC PANEL
internal DIMM_C
FUSE +5 VDC
hard-disk drive USB
DIMM_D
FUSE
internal +5 VDC
KYBD
hard-disk drive
2.5-V 1.5-V
+5 VDC MOUSE
converter converter
P3 processor
optional SLOT2_PRI
5.25-inch drive core regulator
+1.8–2.8 VDC
optional P4 +2.5 VDC
5.25-inch drive +1.5 VDC
P5 SLOT2_SEC
optional
5.25-inch drive +1.8–2.8 VDC
P6 +2.5 VDC
3.5-inch +1.5 VDC
diskette drive
main power
CD-ROM drive audio input connector SPREAD
interface connector (CD-IN) (POWER1) jumper diskette-drive interface
parallel/SCSI port connectors connector (DISK2)
(PARALLEL/SCSI) (stacked) battery socket (BATTERY)
serial port connectors
(SERIAL 1/2) (stacked) secondary diskette-drive interface
connector (DISKETTE)
processor fan (pin-1 corner)
connector (FAN)
mouse/keyboard connectors secondary SCSI connector
(MOUSE/KYBD) (stacked) (SCSI_NARROW)
DIMM sockets
microphone jack (MIC-IN) (DIMM_A-DIMM_D)
line-out jack (LINE-OUT) primary SCSI connector front of
(SCSI_ULTRA2) computer
line-in jack (LINE-IN)
primary EIDE interface
USB connectors (USB) connector (IDE1) (pin-1 corner)
NIC connector (ENET)
control panel
primary Slot 2 SEC connector (PANEL)
cartridge connector (SLOT2_PRI)
secondary EIDE interface
secondary Slot 2 SEC connector (IDE2) (pin-1 corner)
cartridge connector (SLOT2_SEC)
modem connector (MODEM_IN)
AGP expansion-card connector (AGP)
configuration jumpers
CPU mismatch LED
power LED
PCI expansion-card
connectors (PCI1-PCI5) standby LED
ISA expansion-card connector (ISA1) Wakeup On LAN hard-disk drive access indicator
card connector (LAN) connector (AUX LED)
RAID connector (RAID)
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The four DIMM sockets on the system board can accommodate combinations
of 32-, 64-, and 128-MB DIMMs up to a total memory capacity of 512 MB
using unbuffered SDRAM or up to 2048 MB using registered SDRAM DIMMs.
A minimum of 64 MB RAM is required.
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There is no requirement that one socket be filled before the other, and empty
sockets can be left between installed DIMMs. However, Dell recommends
populating the sockets in consecutive order starting with DIMM A. DIMM
sockets do not have to contain DIMMs of the same size. DIMMs may be
installed in any order.
SPREAD
jumpered unjumpered
DREQ0 Available
DREQ1 Available
DREQ2 Generated by super I/O controller to initiate DMA cycle for
attached diskette drive
DREQ3 Available
DREQ4 Generated by bus controller chip to activate second DMA
controller
DREQ5 Available
DREQ6 Available
DREQ7 Available
NOTE: The integrated audio controller is assigned one or two DMA channels automatically
during system start-up.
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Bus types. . . . . . . . . . . . . . . . . . . . . . . PCI, ISA, and AGP
Bus speed . . . . . . . . . . . . . . . . . . . . . . PCI: 33.3 MHz
ISA: 8.33 MHz
AGP: 133 MHz
PCI expansion-card connectors . . . . . . five (one of the PCI connectors shares
a card-slot opening with the ISA
connector)
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Architecture . . . . . . . . . . . . . . . . . . . . . 72-bit ECC SDRAM
DIMM sockets . . . . . . . . . . . . . . . . . . . four
DIMM capacities . . . . . . . . . . . . . . . . . 64- and 128-MB unbuffered, 72-bit
SDRAM; 256-MB and 512-MB regis-
tered, 72-bit SDRAM
Standard RAM . . . . . . . . . . . . . . . . . . 64 MB
Maximum RAM . . . . . . . . . . . . . . . . . . 2048 MB
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Maximum shock:
Operating . . . . . . . . . . . . . . . . . . . . . . . half-sine wave form: 50 G for 2 ms
Storage . . . . . . . . . . . . . . . . . . . . . . . . . half-sine wave form: 110 G for 2 ms
square wave form: 27 G for 15 ms
Altitude:
Operating . . . . . . . . . . . . . . . . . . . . . . . –16 to 3048 m (–50 to 10,000 ft)*
Storage . . . . . . . . . . . . . . . . . . . . . . . . . –16 to 10,600 m (–50 to 35,000 ft)
* At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft).
NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in
the User’s Guide.
This chapter describes basic troubleshooting procedures that can help you
diagnose a computer system problem. These procedures can often reveal the
source of a problem or indicate the correct starting point for troubleshooting
the system. A brief explanation of how to load and start the Dell Diagnostics is
located at the end of the chapter. Dell recommends that you perform the fol-
lowing procedures in the order they are presented in this chapter.
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When you first contact a user who has a problem, ask the user to describe the
problem and the conditions under which it occurs. A verbal description can
often indicate the cause of a problem or indicate the appropriate troubleshoot-
ing procedure to use. After the user describes the problem, follow these
steps:
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Yes. Instruct the user in the proper procedure, or direct him or her to the
appropriate user documentation for the correct procedure.
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SXWHU WKH PRQLWRU DQG SHULSKHUDOV DQG WKHLU SRZHU VRXUFHV
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For a serial mouse, the mouse interface cable must be firmly attached to
one of the serial port connectors, and its captive screws must be secure
enough to ensure a firm connection.
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DQG 86% FRQQHFWRUV DUH SURSHUO\ DWWDFKHG
Each of the serial, parallel, and USB interface cables must be firmly
attached to an appropriate connector on the back of the computer as well
as to the interface connector on the device. The captive screws that secure
these connectors at each end of the interface cable must be secure
enough to ensure a firm connection.
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For proper monitor connections, see the documentation for the monitor.
For proper settings of the monitor controls, see the documentation for the
monitor.
2EVHUYLQJWKH%RRW5RXWLQH
After you have performed an external visual inspection as described in the pre-
vious section, you should boot the system and, while the boot routine is
running, observe the system for any indications of problems.
NOTE: Most of the steps in this procedure require observation of system func-
tions and indications, some of which can occur simultaneously. It may be
necessary to reboot the system several times in order to complete all of these
steps.
To observe problem indications during the boot routine, follow these steps:
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Beep codes
A beep code is a series of beeps that indicates an error condition. If the
system emits a beep code, see Table 3-1.
Yes. See “Running the Dell Diagnostics” found later in this chapter.
Yes. See “Running the Dell Diagnostics” found later in this chapter.
To perform the internal visual inspection, perform the following steps in the
sequence indicated.
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To ensure that the chips are fully seated in their sockets, press firmly on
the top of each chip.
&KHFN DOO FDEOH FRQQHFWRUV LQVLGH WKH FRPSXWHU WR YHULI\ WKDW WKH\
DUH ILUPO\ DWWDFKHG WR WKHLU DSSURSULDWH FRQQHFWRUV
(OLPLQDWLQJ5HVRXUFH&RQIOLFWV
Devices within or connected to the computer may require dedicated memory
spaces, interrupt levels, or DMA channels, all of which must be allocated dur-
ing installation of the devices. Because devices may be installed at different
times, it is possible that the same resource is assigned to two or more
devices.
5XQQLQJWKH'HOO'LDJQRVWLFV
The Dell Diagnostics (included with the system) contains tests that aid in
troubleshooting all major components of the computer system.
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DOZD\V XVH D EDFNXS FRS\ RI WKH GLDJQRVWLFV GLVNHWWH ZKHQ VHUYLFLQJ
D XVHU·V FRPSXWHU 'HOO UHFRPPHQGV WKDW XVHUV PDNH VHYHUDO FRSLHV
RI WKLV GLVNHWWH WR HQVXUH WKDW RQH LV DOZD\V DYDLODEOH
To start the Dell Diagnostics, turn off the system, insert a diagnostics diskette
into drive A, and then turn on the system.
Starting the diagnostics causes the Dell logo screen to appear on the monitor
screen, followed by a message indicating that the diagnostics is loading.
Before the diagnostics loads, a program tests the portion of main memory
(RAM) required for loading the diagnostics. If a RAM error is detected, a mes-
sage appears on the screen telling you which DIMM has failed.
If no errors are found in RAM, the diagnostics loads and the Diagnostics Menu
appears. This menu lets you choose the following options or exit to the
MS-DOS® prompt:
Run Quick Tests — Runs selected tests from all test groups to quickly
locate a failure or to indicate where further testing is needed to isolate a
failure
Run All Tests — Runs all tests for a thorough test of the system
Run Specific Tests — Tests a particular area or subsystem
*HWWLQJ+HOS
If none of the troubleshooting procedures in this chapter or the tests in the
Dell Diagnostics reveals the source of the problem or leads to the proper
troubleshooting steps for determining the source of the problem, call Dell for
technical assistance. For instructions, see the chapter titled “Getting Help” in
the Diagnostics and Troubleshooting Guide.
This chapter describes beep codes and system error messages that can occur
during system start-up or, in the case of some failures, during normal system
operation. The tables in this chapter list faults that can cause a beep code or
system error message to occur and the probable causes of the fault in each
case.
If a faulty system does not emit beep codes or display system error messages
to indicate a failure, you should run the appropriate tests in the Dell Diagnos-
tics to help isolate the source of the problem. See “Running the Dell
Diagnostics” in Chapter 2.
3267%HHS&RGHV
If the monitor cannot display error messages during the POST, the system may
emit a series of beeps that identifies the problem or that can help you identify
a faulty component or assembly. Table 3-1 lists the beep codes that may be
generated during the POST. Most beep codes indicate an error that may pre-
vent the system from completing the boot routine until the indicated condition
is corrected. If the table does not lead to the source of the problem, run the
appropriate tests in the Dell Diagnostics to assist in troubleshooting the
problem.
)DWDO6\VWHP(UURU0HVVDJHV
Some error messages indicate fatal errors. When a fatal error occurs, the sys-
tem usually cannot be rebooted until an appropriate hardware change has
been made. The following messages indicate that a fatal error has occurred.
Their definitions and probable causes are listed in Table 3-2.
Keyboard stuck
key failure
Keyboard Keyboard/mouse con- Defective keyboard/
controller troller failed. mouse controller (defec-
failure tive system board).
Memory double
word logic fail-
ure at
address, read
value expecting
value
Memory odd/even
logic failure at
address, read
value expecting
value
Memory write/read
failure at
address, read
value expecting
value
Memory alloca- Software in use con- Faulty application pro-
tion error flicts with operating gram or utility.
system, application pro-
gram, or utility.
Memory tests Memory test did not POST memory test ter-
terminated by complete. minated by user pressing
keystroke <Spacebar>.
Network card is System does not detect Incorrect NIC drivers
not present in NIC. installed.
the system
No boot device System does not recog- Faulty diskette, diskette/
available nize diskette drive or tape drive subsystem,
hard-disk drive from hard-disk drive, hard-disk
which it is trying to drive subsystem, or no
boot. boot disk in drive A.
5HFRPPHQGHG7RROV
Most of the procedures in this chapter require the use of one or more of the
following tools:
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LQ WKH VHTXHQFH OLVWHG
While you work, periodically touch an unpainted metal surface on the com-
puter chassis to dissipate any static electricity that might harm internal
components. Also avoid touching components or contacts on a card and
avoid touching pins on a chip.
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ZDLW WR VHFRQGV IRU LW WR JR RXW VHH )LJXUH
release button
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WKH FRPSXWHU LI RQH LV LQVWDOOHG VHH )LJXUH
)DFLQJ WKH OHIW VLGH RI WKH FRPSXWHU SUHVV WKH UHOHDVH EXWWRQ DW
WKH ERWWRPOHIW FRUQHU RI WKH IURQW EH]HO VHH )LJXUH
'LVHQJDJH WKH WDEV WKDW VHFXUH WKH FRYHU WR WKH WRS RI WKH FKDVVLV
DQG OLIW WKH FRYHU DZD\
When you boot the system, you will need to reset the chassis intrusion detec-
tor by entering the System Setup program and changing the Chassis Intrusion
setting to Not Detected. See Appendix A for information on the System Setup
program. If you need further information, see Chapter 3, “Using the System
Setup Program,” in the User’s Guide.
NOTES: After removing and replacing the cover, the chassis intrusion detector
will cause the following message to be displayed at the next system start-up:
tab release
padlock ring
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:KLOH VWLOO SUHVVLQJ WKH WDE UHOHDVH WLOW WKH EH]HO DZD\ IURP WKH
FKDVVLV
front bezel
power button
reset button
/D\ WKH IURQW EH]HO VHH )LJXUH RQ D IODW ZRUN VXUIDFH ZLWK
WKH EDFN RI WKH EH]HO IDFLQJ XS
When these clips are released, the button comes free from the bezel.
front of bezel
posts (2)
5.25-inch
front-panel insert
ring-tabs (2)
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)URP WKH IURQW RI WKH EH]HO XVH \RXU WKXPEV WR SUHVV LQZDUG RQ
WKH LQVHUW XQWLO LW VQDSV IUHH RI WKH EH]HO
To replace a 5.25-inch front-panel insert, position the two ring-tabs over the
posts on the inside of the bay opening, and then press the ring-tabs over the
posts.
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)LJXUH 7KLV ZLOO UHOHDVH WKH RXWHU WDE IURP WKH FKDVVLV
3XOO WKH UHOHDVHG VLGH RI WKH FDUG JXLGH DZD\ IURP WKH FKDVVLV
7KH RXWHU VLGH RI WKH FDUG JXLGH ZLOO VZLQJ DZD\ IURP WKH FKDVVLV
6OLGH WKH FRQWURO SDQHO FDEOH XS RXW RI WKH VORW LQ WKH FDUG JXLGH
:LWK WKH RXWHU VLGH RI WKH FDUG JXLGH DZD\ IURP WKH FKDVVLV \RX
FDQ WKHQ SXOO WKH FDUG JXLGH EDFN DQG RXW RI WKH FKDVVLV ZKLFK
UHOHDVHV WKH LQQHU WZR WDEV
NOTE: Some older PCI and other types of cards may be so long that you can-
not remove the card guide until you first remove the cards. Most newer cards
are not long enough to interfere with card guide removal.
control panel
thermal sensor
cable
connector
control
panel cable
mounting
screw
speaker cable
connector
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IURP WKH VORW RQ WKH LQQHU VLGH RI WKH FDUG JXLGH VHH
)LJXUH
Note the routing of the control panel cable as you remove it from the
chassis. It is important to route the cable properly when you replace it to
prevent it from being pinched or crimped.
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FKDVVLV
Open the drive cage door, pull the control panel cable through the opening
in the front wall, and carefully remove the cable from the routing tab in the
drive cage door.
speaker
speaker
connector
/LIW WKH VSHDNHU RXW RI WKH UHWDLQLQJ VORWV RQ WKH IURQW RI WKH
FKDVVLV VHH )LJXUH
DSKT2 connector
externally accessible
drive bays
EIDE cable
primary EIDE connector (IDE1)
,QFK'LVNHWWH'ULYH$VVHPEO\
retaining-tab
release button
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WKH GULYH DVVHPEO\ IRUZDUG WR UHPRYH LW
+ROGLQJ WKH GULYH UHOHDVH OHYHU GRZQ VOLGH WKH GULYH WR WKH ULJKW
SXOOLQJ LW RXW IURP XQGHU WKH KRRN DQG DZD\ IURP WKH UHWDLQLQJ
WDEV
hook
drive release
lever
diskette
drive
retaining
tabs (2)
bracket
When you replace the 3.5-inch diskette drive on the bracket, be sure that the
two retaining tabs on the left side of the bracket engage the mounting holes in
the side of the 3.5-inch diskette drive.
To remove a 5.25-inch drive assembly from one of the drive bays, follow these
steps:
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WKH EDFN RI WKH GULYH
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VOLGH WKH GULYH DVVHPEO\ IRUZDUG WR UHPRYH LW VHH )LJXUH
bracket
bracket tabs (2)
screws (4)
When you replace the 5.25-inch drive, align the front of the drive flush with the
bracket tabs at the front of the bracket. Insert the four screws, and tighten
them in the order stamped on the bottom of the 5.25-inch drive bracket.
drive cage
arms on drive
cage door (2)
If any hard-disk drives are already installed in the bracket, disconnect the
DC power cable and interface cable from each drive.
Grasp the handle of the drive cage door on the front of the chassis, and pull
out and down until the arms on the drive cage door (see Figure 4-13) disen-
gage from the tabs on the bracket. This action pulls the bracket out of the
drive cage about 1 to 3 inches.
When removing the bracket from the drive cage, you should remove it
slowly and cautiously, using two hands to support the weight of the
bracket. The bracket can be quite heavy, especially if it is populated with
drives.
bracket
screws (4)
5HPRYH WKH IRXU VFUHZV WKDW DWWDFK WKH KDUGGLVN GULYH WR WKH
KDUGGLVN GULYH EUDFNHW VHH )LJXUH
If you are replacing more than one hard-disk drive in the bracket, do not fully
tighten any of the screws that hold the drives in the bracket until all of the
drives have been placed into the bracket. This prevents the bracket from com-
pressing, which could make it difficult to insert additional drives.
When you replace the hard-disk drive bracket, be sure that it is pushed fully
into the system and snapped into position before you close the drive cage door
(See Figure 4-13).
When you are ready to replace the front bezel, be sure to fold the drive cage
door handle down to avoid interference with the front bezel.
slot
power-supply
detent link
securing tab
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)UHH WKH V\VWHP SRZHU VXSSO\ IURP WKH VHFXULQJ WDE ODEHOHG
´5(/($6( ³!µ DQG URWDWH LW XSZDUG XQWLO LW ORFNV VHH
)LJXUH
'LVFRQQHFW WKH '& SRZHU FDEOHV IURP WKH V\VWHP ERDUG DQG WKH
GULYHV
Note the routing of the DC power cables underneath the tabs in the chas-
sis as you remove them from the system board and drives. It is important
to route these cables properly when you replace them to prevent them
from being pinched or crimped.
)DFLQJ WKH OHIW VLGH RI WKH FRPSXWHU PRYH WKH IURQW HQG RI WKH V\V
WHP SRZHU VXSSO\ WRZDUG \RX DQG OLIW LW WR GLVHQJDJH WKH SRZHU
VXSSO\ IURP WKH VORW LQ WKH FKDVVLV
When you reinstall the power supply, place the power-supply detent link over
the pin on the power supply as you position the power supply in the chassis
opening.
microprocessor
fan connector
fan power
cable
microprocessor fan
plastic lock
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QHFWRU VHH )LJXUH
*HQWO\ SXOO WKH SODVWLF ORFN DQG SXVK GRZQ RQ WKH IDQ WR GLVHQ
JDJH WKH IRXU ODWFKLQJ WDEV KROGLQJ WKH IDQ WR WKH EDFN RI WKH
FKDVVLV
main power
SPREAD
CD-ROM drive audio input connector
jumper
interface connector (CD-IN) (POWER1) diskette-drive interface
parallel/SCSI port connectors connector (DISK2)
(PARALLEL/SCSI) (stacked) battery socket (BATTERY)
serial port connectors
(SERIAL 1/2) (stacked) secondary diskette-drive interface
connector (DISKETTE)
processor fan (pin-1 corner)
connector (FAN)
mouse/keyboard connectors secondary SCSI connector
(MOUSE/KYBD) (stacked) (SCSI_NARROW)
DIMM sockets
microphone jack (MIC-IN) (DIMM_A-DIMM_D)
line-out jack (LINE-OUT) primary SCSI connector front of
(SCSI_ULTRA2) computer
line-in jack (LINE-IN)
primary EIDE interface
USB connectors (USB) connector (IDE1) (pin-1 corner)
NIC connector (ENET)
control panel
primary Slot 2 SEC connector (PANEL)
cartridge connector (SLOT2_PRI)
secondary EIDE interface
secondary Slot 2 SEC connector (IDE2) (pin-1 corner)
cartridge connector (SLOT2_SEC)
modem connector (MODEM_IN)
AGP expansion-card connector (AGP)
configuration jumpers
CPU mismatch LED
power LED
PCI expansion-card
connectors (PCI1-PCI5) standby LED
ISA expansion-card connector (ISA1) Wakeup On LAN hard-disk drive access indicator
card connector (LAN) connector (AUX LED)
RAID connector (RAID)
expansion-card
connectors (7)
mounting bracket
screw
card-edge
expansion card connector
8QVFUHZ WKH PRXQWLQJ EUDFNHW VHH )LJXUH RI WKH FDUG \RX
ZDQW WR UHPRYH
*UDVS WKH FDUG E\ LWV RXWVLGH FRUQHUV DQG HDVH LW RXW RI LWV
FRQQHFWRU
NOTE: After you remove and replace the cover, the chassis intrusion detec-
tor will cause the following message to be displayed at the next system
start-up:
See Chapter 3, “Using the System Setup Program,” in the User’s Guide for
instructions.
NOTE: If a setup password has been assigned by someone else, contact
that person for information on resetting the chassis intrusion detector.
DIMM
DIMM
2.
securing clips (2)
1.
To replace a DIMM, press the DIMM fully into the socket (see step 1 of
Figure 4-20) while closing the securing clips to lock the DIMM into the socket
(see step 2 of Figure 4-20).
thumbscrews (4)
heat sink
Slot 2 SEC
cartridge
guide bracket
assembly
8QVFUHZ DQG UHPRYH WKH IRXU ODUJH WKXPEVFUHZV DQG WRS EUDFNHW
WKDW VHFXUH WKH KHDW VLQN WR WKH V\VWHP ERDUG
*UDVS WKH 6ORW 6(& FDUWULGJH DVVHPEO\ ILUPO\ DQG SXOO LW DZD\
IURP WKH JXLGH EUDFNHW DVVHPEO\ VHH )LJXUH
If necessary, change the processor speed jumper setting (see Figure 4-17 to
locate system board jumpers).
The processor speed jumper should be set for the installed processor’s rated
internal speed. For example, for a 400-MHz Intel Pentium II Xeon processor, a
jumper plug should be installed on the pins labeled “400MHZ.” (See Chapter 1,
“System Board Jumpers,” for more information on the jumpers.) The processor
speed jumper setting must not exceed the slowest internal speed of either
processor.
thumbscrews (4)
top bracket
terminator card
8QVFUHZ DQG UHPRYH WKH IRXU ODUJH WKXPEVFUHZV DQG WRS EUDFNHW
WKDW VHFXUH WKH KHDW VLQN DQG WKH 'HOO WHUPLQDWRU FDUG WR WKH V\V
WHP ERDUG
NOTE: Be sure that the power requirements for both processors match.
Otherwise, the CPU mismatch LED will light up and the system will not
power on.
battery
BATTERY socket
:$51,1*
7KHUH LV D GDQJHU RI WKH QHZ EDWWHU\ H[SORGLQJ LI LW LV LQFRUUHFWO\
LQVWDOOHG 5HSODFH WKH EDWWHU\ RQO\ ZLWK WKH VDPH RU HTXLYDOHQW
W\SH UHFRPPHQGHG E\ WKH PDQXIDFWXUHU 'LVFDUG XVHG EDWWHULHV
DFFRUGLQJ WR WKH PDQXIDFWXUHU·V LQVWUXFWLRQV
,I SRVVLEOH HQWHU WKH 6\VWHP 6HWXS SURJUDP DQG SULQW WKH 6\VWHP
6HWXS VFUHHQV
Carefully pry the system battery out of its socket with your fingers or with
a blunt, nonconducting object, such as a plastic screwdriver.
When you replace the system battery, orient the new battery with the “+”
facing up. Insert the battery into its socket and snap it into place.
screw
5HPRYH WKH VFUHZ WKDW VHFXUHV WKH V\VWHP ERDUG WR WKH ERWWRP RI
WKH FKDVVLV VHH )LJXUH
6OLGH WKH V\VWHP ERDUG WRZDUG WKH IURQW RI WKH FKDVVLV XQWLO LW
VWRSV
&DUHIXOO\ OLIW WKH V\VWHP ERDUG RXW RI WKH FKDVVLV EH VXUH WR OLIW
HYHQO\ DQG QRW WZLVW WKH V\VWHP ERDUG
If you are replacing a system board, remove the DIMMs, the primary micro-
processor SEC cartridge/heat sink assembly, and the terminator card or
secondary microprocessor assembly, and install them on the replacement
board.
When you reinstall the system board, before you slide the system board back
to lock it in position, push down near each slot to engage the grounding clip
onto its corresponding tab. Push evenly on both sides of the system board as
you slide it into position (do not twist the system board).
This appendix describes the System Setup program for the Dell Precision 610,
which is used to change the system configuration information stored in
NVRAM on the system board.
If you wait too long and the operating system begins to load into memory, let
the system complete the load operation; then shut down the system and try
again.
key functions
2SWLRQ )XQFWLRQ
CPU ID(s) CPU ID(s) provides the manufacturer’s identifi-
cation code for the installed processor(s).
Integrated Devices Configures the devices integrated into the sys-
tem board.
System Security Displays the current status of your system’s
password security feature and allows you to
assign and verify a new password.
Keyboard NumLock Determines whether the system boots with
the keyboard’s Num Lock mode activated.
Report Keyboard Errors Enables or disables reporting of keyboard
errors during POST.
Auto Power On Allows you to set the day and time you want
the system to power on automatically. The
time uses the 24-hour format.
Wakeup On LAN Wakeup On LAN determines whether the
Wakeup On LAN feature is set to Off, On, or
On (Integrated NIC). You must reboot your sys-
tem before a change takes effect.
Power With the Power Management option
Management enabled, DPMS monitors and most EIDE
drives automatically switch into low-power
mode during periods of system inactivity.
&$87,21 %HIRUH HQDEOLQJ WKLV IHDWXUH
FKHFN WKH PRQLWRU GRFXPHQWDWLRQ WR
PDNH VXUH WKDW WKH V\VWHP KDV D '306
FRPSOLDQW PRQLWRU 2WKHUZLVH WKHUH LV D
ULVN RI GDPDJLQJ WKH PRQLWRU
2SWLRQ )XQFWLRQ
Thermal Power-off This feature provides a safeguard in the event
that another shutdown utility, such as the Dell
AutoShutdown service, is not installed or fails
to shut the system down after an overtemper-
ature condition.
Asset Tag Displays the customer-programmable asset
tag number for the system if an asset tag
number has been assigned.
Index 1
Downloaded from www.Manualslib.com manuals search engine
DREQ line assignments, 1-17 ,
drive hardware locations, 4-11
I/O ports and connectors
drives illustrated, 1-4
location in chassis, 1-6 location on system board, 1-13,
types supported, 1-20 4-20
dual-processing capability, 1-4 IDE1 connector, 1-13, 4-20
IDE2 connector, 1-13, 4-20
( indicators, 1-3
initialization, error messages, 3-4
EIDE connectors, 1-13, 4-20
IRQ lines
EIDE subsystem, 1-6, 1-7 assignments table, 1-16
eject button removal, 4-6 ISA expansion cards
error messages, list of, 3-4 about, 1-5
connectors, located, 1-13, 4-20
expansion cards
about, 1-4
connectors, located, 1-13, 4-20
removal, 4-21 -
expansion subsystem, 1-4 jumpers
external visual inspection, 2-2 BIOS jumper, 1-15
location, 1-14
PSWD jumper, 1-15
settings (table), 1-15
) speed jumpers, 1-15, 4-25
fan connector, 1-13, 4-20
fatal error messages, 3-4
front bezel removal, 4-5
.
front panel, 1-3 key combination, to enter System
Setup program, A-1
front-panel insert removal, 4-7
key combinations
<Ctrl><Alt><Del>, 1-21
<Ctrl><Alt><Enter>, 1-21
+ keyboard connector
hard-disk drive access indicator, 1-3 location, 1-13, 4-20
hard-disk drives
about, 1-6
bracket removal, 4-16 /
connectors, 1-13, 4-20
locations, 1-6 line-in jack, 1-13, 4-20
removal, 4-17 line-out jack, 1-13, 4-20
heat sink removal, 4-24
help, getting, 2-7
3 6
PANEL connector, 1-13, 4-20 SCSI support, 1-7
parallel port connector SEC cartridge
location, 1-13, 4-20 removal, 4-24
parts removal and replacement, 4-1 service-related information, 1-9
PCI expansion cards SMART
about, 1-5 capability, 1-2
connectors, located, 1-13, 4-20 sockets
PCI video card, 1-7 battery, 1-13, 4-20
Plug and Play expansion cards, 1-4 DIMM, 1-13, 4-20, 4-23
Index 3
Downloaded from www.Manualslib.com manuals search engine
system battery removal, 4-27 tools, recommended, 4-1
system board troubleshooting
component removal, 4-20 boot routine, observing, 2-3
illustrated, 1-13 external visual inspection, 2-2
removal, 4-28 initial procedures, 2-1
system board jumpers initial user contact, 2-1
illustrated, 1-14 internal visual inspection, 2-5
settings, 1-15
system error messages, list of, 3-4
system features, 1-2
8
system power supply upgrade options
about, 1-9 drives, 1-6
removal, 4-18 USB
System Setup program about, 1-8
about, A-1 connectors, location, 1-13, 4-20
key combination to enter, A-1 user contact, initial, 2-1
options, A-3
screens, A-2
9
7 video subsystem, 1-7
visual inspection
tape drives
external, 2-2
interface connector, 1-13, 4-20
internal, 2-5
removal, 4-14
technical specifications, 1-18
terminator card removal, 4-26 :
thermal protection, 1-8
Wakeup On LAN card connector,
1-13, 4-20
31&
ZZZGHOOFRP
Downloaded from www.Manualslib.com manuals search engine
Dell Information Development
Postscript Imaging Specs
JOB TITLE: Dell Precision WorkStation 610 Mini Tower Systems Service Manual
(Volcano)
LANGUAGES: English
DATE: 6/05/98
HALFTONES/SCREENS/ No
DUOTONES: No
Continued on Back