`

SAI PHANI PRITHVI YELLASIRI

Salesforce Developer

Email: [email protected] Mobile: +1 940-277-8255

PROFESSIONAL SUMMARY
As a Salesforce Certified Professional with 10+ years of IT experience, I expertise in Salesforce.com and
Force.com. During this time, I have focused on configuration, customization, integration, communities, and
lightning migration from classic to lightning. I also have extensive experience in developing lightning
components using the lightning design system. In addition to my Salesforce experience.

 Using Community Builder create community pages for customers and used the SLDS for styles and
APEX classes for DML operations.
 Used Apex Data Loader to Insert, Update, and Import data from Microsoft Excel into Salesforce.com.
 Experience in APEX Programming by creating Custom Triggers and perform Asynchronous calls to
implement the business logic as per the requirements.
 Knowledge on Field Service Lightning mobile app how it works and aids on- site job management to a
mobile workforce.
 Extensive experience in Tacton Studio for creating and maintaining complex product models that
enable effective configuration, pricing, and quoting of highly customizable products.
 Good knowledge on Set up field service features according to client unique business needs. This
includes installing Field Service Lightning managed package and field service Lightning mobile app.
 Understanding on how to create service resources and service crews that represent your field service
technicians in filed service lightning app and add details about their skills, service territories and
availability.
 Managed Salesforce metadata deployment pipelines using Copado, ensuring seamless integration
across multiple environments.
 Salesforce.com implementation & Customization using Apex (Classes, Controllers, Triggers), Apex
Scheduler, Batch Apex, Apex Web Service, Visualforce Pages, Custom Tabs & Salesforce Objects,
Analytic Snapshots, Dashboards
 Expert in implementing Salesforce B2B Commerce solutions tailored for B2B requirements, focusing on
enhancing customer experience and operational efficiency.
 Designed and implemented custom salesforce objects to address unique business requirements,
ensuring seamless integration with existing Salesforce processes.
 Experience in Administration, Configuration, Implementation, Development and Support of Salesforce
CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com.
 Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages.
 Experience in System Integration using Web Services API - SOAP API, REST API.
 Salesforce Integration with external apps using Salesforce API, REST/SOAP based Webservices and
External Salesforce Objects.
 Hands on experience on nCino which is cloud-based Bank operating system.
 Hands-on experience in various digital entities like eCMS, security &compliance, Data Management
Platform, email marketing, CDN, affiliate programs, authorization & authentication, cross-channel
integrations, search Engine Marketing, CDP, mobile app, etc.
 Experience in administration, configuration, Implementation and support of salesforce CRM, and
Salesforce SFA applications based on Apex language and leveraging Force.com Platform- which covers
L1, L2 support.
 Created the Validation Rules, Approval Process, Workflows, Process Builders for automated lead
routing, lead escalation and Email Alerts.
`
 Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data
utilities, Analytics, sales, Marketing Cloud, Customer Service, and Support Administration.
 Experience in using client side and server-side controllers in Lightning Design.
 Technical Knowledge about Salesforce lightning schema builder, process builder, app builder,
components and lightning connect.
 Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and also in creating Conga
Template and Quick Merge Links.
 Developed and maintained CI/CD pipelines in Copado for continuous integration and delivery.
 Knowledge of B2B Commerce and B2C Commerce for e-commerce solutions
 Continuous learner, staying updated with the latest Data Cloud features and best practices
 Proficient in utilizing Data Cloud to gather, analyze, and interpret customer data.
 Experienced in Conga documents and generation process followed by DocuSign integration
 Worked on creating conga Clause types, Clauses, Queries, Generating Solutions, creating template using
template builder.
 Enhanced the functionality of Salesforce objects (e.g., Accounts, Contacts, Opportunities, Cases) by
configuring workflows, validation rules, and formula fields.
 Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
 Skilled in deploying B2B Commerce Cloud for complex business environments, supporting large
catalogs, bulk pricing, and custom buying processes.
 Involved in developing salesforce Lightening Apps, Lightning Web Components, Controllers and Events.
 Fixed issues with custom Lightning Event Management app on styles & controllers for in-built apps.
 Worked on Service Console Lightning application which contains multiple number of Lightning Web
Components (LWC).
 Proficient in Salesforce Apptus CPQ and experienced in configuring and customizing CPQ solutions for
clients.
 Involved in CPQ (Configure, Price& Quote) design, mapped to the Salesforce objects, and involved in
Apttus Advanced Workflow Approvals.
 Trained and deployed Einstein AI models to automate data entry and reduce manual errors by 75%
 I have provided Salesforce solutions to client, ranging from Salesforce Commerce Cloud, Sales Cloud,
Service Cloud Desk.com, Salesforce Lightning components and Lightning Apps.
 Experience in using different tools like GitHub.
 Experience in integration of salesforce using Apex, Visualforce, REST API, Lightning UI and Governor
limits and also integrating salesforce with the third-party applications like Java, GITHUB, Jenkins and
Oracle.
 Experience working under Agile environment, Scrum Methodology.
 Good knowledge in devOps, source control tool GitHub and CI/CD tool Jenkins.
 Experience working on Azure DevOps for performing CI/CD integrations and as a repository.

TECHNICAL SKILLS
Salesforce SalesForce.com, Force.com, Sales Cloud, Service Cloud, Marketing Cloud, LWC, Lighting
Technologies components, CPQ, Apttus CPQ, Apex Language, Apex Classes/Controllers, Apex
Triggers, SOQL, SOSL, Visual Force Pages/ Component, s-Control, Apex Web Services,
Partner WSDL & Enterprise WSDL, Workflow and Approvals, Dashboard, Analytic
Snapshots.
Salesforce Tools Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com
Explorer, Force.com Platform
ETL Tools Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatics.
Languages Apex, C/C++, Java, J2EE, HTML, XML, CSS.
Database SQL Server 2008, Oracle, MySQL.
Web HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.
`
Tools MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.
Web Servers IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x
Platforms UNIX and Windows (NT/2000/XP/Vista/7)

EDUCATION
 Bachelor of Technology: Civil Engineering Guru Nanak Institutions Technical Campus

CERTIFICATIONS
 Certified by Salesforce Administrator.
 Certified by Salesforce Platform Developer-1
 Certified by Salesforce Platform Developer-2
 Certified by Salesforce Sales Cloud Consultant
 Certified by Salesforce Service Cloud Consultant

PROFESSIONAL EXPERIENCE

MasterCard, San Francisco, California Apr 2022 to Present

Role: Senior Salesforce Developer
Responsibilities:
 Developed and customized Salesforce applications, including Apex classes, triggers, Visualforce pages,
Lightning components, and Flows, to meet specific business requirements.
 Created Custom Salesforce Objects and fields for transactional and contractual information and
experience with custom application development in Force.com, utilizing Visualforce and Lightning
Components/Framework.
 Implementing Lightning Connect to access external data sources directly from Salesforce. Worked on
designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for
automating business logic. Implemented Salesforce Lightning web components (LWC) for small set of
users within the organization, developed Lightning components and server-side controllers and
platform events to meet the business requirements and created Data model and Security models.
 Migrating existing Aura Components and Visual force page to lightning web components (LWC) to
improve application performance by following web standards, shadow DOM, custom elements,
templates, ECMA Script, events.
 Integrated Copado with tools like Jira and Slack for enhanced team collaboration and project tracking.
 Worked with Salesforce Data Cloud to create a 360-degree view of customers, unifying transactional,
behavioral, and demographic data to drive personalized marketing and sales strategies.
 Designed custom B2B Salesforce solutions to address specific business requirements using Apex,
Visualforce, Lightning Web Components, and Flow.
 Created and managed salesforce object relationships (lookup and master-detail) to ensure data
consistency and enable complex reporting.
 Build Lightning Web Components (LWC) to be used in Communities, created Apex controllers and
Triggers based on the business requirements. Worked on Salesforce Community cloud like how to
engage with employees, customers, and partners. Developing advanced APEX/Visualforce development,
including high volume data processing, managed packages, community portals, SSO, Canvas
applications and metadata API.
 Developed advanced rules and constraints within Tacton to handle complex product logic, ensuring
valid configurations and preventing incompatible options.
 Hands on experience on nCino which is cloud-based Bank operating system.
 Responsible for developing embedded visualforce pages for nCino Uis for complex business
requirements.
`
 Conducted regular performance reviews and optimizations for Salesforce B2B portals, reducing page
load times and enhancing user satisfaction.
 Worked on manual and custom document placeholders in nCino.
 Configured nCino Routes Groups, Routes, Sub Routes, Screens, Screen Sections.
 Worked and configured nCino compliance questionnaire.
 Track the location and status of your product inventory, warehouses, service vehicles, and customer
site with Field Service Lightning.
 Implemented service cloud functionality like case management, field service management and CTI
integration.
 Hands-on experience in managing Salesforce releases using Copado, including version control, CI/CD
pipelines, and conflict resolution.
 Used AngularJs and Node JS to structure JavaScript code in an MVC.
 Designed and developed Salesforce for internal business operations with Field Service.
 Set up multiple communities to work with Field Service.
 API integration for 3rd party integrations like User data portals like Aptify, CDP, Gigya, Salesforce, Social
media platforms.
 Experience In Optimize and improve the overall runtime of Omni scripts, Data Raptors and Vlocity
Integration Procedures using best practices.
 Integrated Salesforce objects with external systems via APIs, ensuring accurate data flow and
synchronization.
 Led end-to-end project management for Salesforce B2B implementations, collaborating with cross-
functional teams to ensure timely delivery.
 Experience building Visualforce pages, Visual Custom Controllers, Reports, Analytic Snapshots,
Dashboards, Tabs, Tags and components.
 Developed custom salesforce objects, Custom reports and configured Analytic Snapshots to dump the
data on regular basis for Teleperformance and lead generation statistics.
 Worked with Vlocity Omni Script and its Input and action components, designing and deployment to
Setup and configure Omni-Script components.
 Optimize and improve the overall runtime of Omni scripts, Data Raptors and Vlocity Integration
Procedures using best practices.
 Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to
lightning components and with Field service lightning (FSL). Implemented and configured Field Service
Lightning (FSL), Lightning Flows and worked on aids on - site job management to a mobile workforce.
 Developed Apex Classes, Batch Apex, Controller Classes and Apex Triggers, Schedule Apex for various
functional needs in the application.
 Experience in setting up dynamic pricing models within Tacton, linking product configurations to
pricing structures, and applying logic-based price optimization for different scenarios.
 Migrated heavy reports from Cognos to Power BI and created a report design and visualization.
 Connected to Einstein analytics through Tableau and start performing amazing explorations leveraging
power of tableau directly against Salesforce CRM data and implemented Predictive Capabilities from
Einstein Discovery into Tableau.
 Developed Parameters and Dimensions based reports, drill down reports, matrix reports, charts, and
Tabular reports using Tableau Desktop.
 Experience In Optimize and improve the overall runtime of Omni scripts, Data Raptors and Vlocity
Integration Procedures using best practices.
 Salesforce platform allows for the automation of routine tasks and processes, freeing up time for
financial professionals to focus on building client relationships and providing valuable advice.
 Designing solution architectures using Vlocity components, optimizing data models, process flows, and
user experiences.
 Created API services for data integration from legacy system to SFDC using Mulesoft ESB. Worked on
Mulesoft API to automate the workflow the system. Developed MuleSoft integration tests and
performed unit and integration testing using tools such as MUnit and JUnit.
 Created a Case Management System using Lightning Components, Controllers, Helper Methods, CSS,
Bootstrap and JavaScript.
`
 Created a unified customer view by integrating data from various Salesforce clouds (Sales Cloud,
Service Cloud, Marketing Cloud, etc.) within OmniStudio.
 Developed in configure price quote (CPQ) app such as Apttus. Experience in configuring price quote
(CPQ) with Apttus and Designed, developed and implemented solutions for the Salesforce/Apttus
CPQ/CLM system deployed on the Salesforce platform. Experience with APPTUS CPQ for subscription,
billing, invoicing and can take control of sales process from Quote to Cash.
 Involved in Steel Brick CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects
including Apttus Advanced Workflow Approvals and created constraint rules and validation rules for
the implementation of pricing and business rules on the Cart page. Performed Steel brick CPQ related
configuration for product setup, approval matrices, approval rules, process builders and flows.
 Worked with Vlocity Omni Script and its Input and action components, designing and deployment to
Setup and configure Omni-Script components. Optimize and improve the overall runtime of Omni
scripts, Data Raptors and Vlocity Integration Procedures using best practices. Customized the Omni-
Channel widget using the necessary objects by making agents available to receive work based upon skill
level and created custom user presence statuses for Supervisors to monitor those using Omni-channel
Supervisor configurations.
 Experienced in configuring and customizing Conga solutions for our business. Created and modified
Conga Composer templates, automated document generation, and personalized output documents.
 Implemented DocuSign Connect to enable real-time updates and notifications on document status
within Salesforce. Experienced in working on integration of projects using Salesforce OmniStudio.
 Experienced in Financial Service Cloud, Sales Cloud, Service Cloud, Customer portal using Salesforce
CRM.
 Experience in using several Open source and cloud ETL tools such as Talend, Pervasive, Relational
Junction and Data Loader to support Data Migrations into multiple CRM applications such as
Salesforce.com, Siebel and Microsoft Dynamics CRM.
 Demonstrated proficiency in integrating Five9 CCaaS with Cisco Unified Communications Manager
(CUCM) and Cisco Unified Communications Manager Express (CME), ensuring seamless voice
connectivity and data synchronization.
 Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing
them using HTML, CSS, and JavaScript.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Spectrum Communications, Chesterfield, Missouri Nov 2020 to Mar 2022
Role: Salesforce Developer
Responsibilities:
 Worked on complete life cycle of SFDC Implementation.
 Develop Apex triggers, apex classes, batch apex and schedule apex to automate the business processes.
 Proficient in Data Loader for efficient data management on the Force.com platform.
 Executed workbench and data loader to verify Product/Pricing staging data in SFDC.
 Developed Apex Classes, Batch Apex, Controller Classes and Apex Triggers, Schedule Apex for various
functional needs in the application.
 Implemented automated testing frameworks in Copado to ensure code quality and compliance.
 Skilled in deploying B2B Commerce Cloud for complex business environments, supporting large
catalogs, bulk pricing, and custom buying processes.
 Identified Data consumers, data streams, and constructed data models for integrating with nCino.
 Documented and mapped current data with nCino out of the box data objects and analyzed and
performed Fit-Gap analysis to ensure readiness for data integration to the new system.
 Worked on workflow and validation rules, visual force, custom Objects.
 Created reports using tabular, summary, matrix and joined reports and configured for schedule runs,
developed Dashboard components for reports and analytic snapshot to track historic data.
 Expertise in developing reusable and interoperable Web service modules based on micro
services, SOA architecture using SOAP and RESTful and Preparation of Java and JSP coding standard
checklist.
 Expertise in modern web architecture using advanced libraries and frameworks like React Js, Redux,
ES5 and ES6.
`
 Worked on Migrating an existing application into modernized UI experience using latest technologies
like React, Redux and related Frameworks.
 Created forms to collect and validate data from the user in HTML and JavaScript.
 Developed custom Lightning components for a more dynamic and interactive user experience in B2B
commerce portals.
 Involved in performance tuning of the tableau infrastructure including the application configurations
and the interaction.
 Skilled at integrating cost-based and value-based pricing strategies into Tacton’s CPQ framework.
 Extensively used analytical features in Tableau like Statistical functions and calculations, trend lines,
Forecasting etc. in many Tableau reports.
 Migrated metadata and data related to Salesforce objects between orgs using Change Sets, Data Loader,
and third-party tools like Gearset or Copado.
 Developed interactive visuals, KPI scoreboards using Power BI Desktop application.
 Put together a proof of concept built on Field Service Lightning based on user input.
 Set up and configured confidential for confidential Field Service Operations in LEX.
 Integrated Field Service Timesheets with FinancialForce PSA to track time and payments.
 Implementing Lightning Connect to access external data sources directly from Salesforce. Worked on
designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for
automating business logic. Implemented Salesforce Lightning web components (LWC) for small set of
users within the organization, developed Lightning components and server-side controllers and
platform events to meet the business requirements and created Data model and Security models
 Involved in the development of Servlet, Struts Action classes, Business Objects, Web Services.
 Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce
platform.
 Developed Quote documents using X-Author for word, also developed customized login screen for
community user and functionality to redirect user from Salesforce to Apttus
 Quote creation using APTTUS API's, Apex, Visual force and Triggers.
 Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules,
process builders and flows.
 Worked on complete life cycle of SFDC Implementation.
 Implemented Quote to cash solution using Apttus CPQ and salesforce integration for automating
quoting, contracting and billing process.
 Customized the Omni-Channel widget using the necessary objects by making agents available to receive
work based upon skill level and created custom user presence statuses for Supervisors to monitor those
using Omni-channel Supervisor configurations.
 Worked with Vlocity Omni Script and its Input and action components, designing and deployment.
Setup and configure Omni-Script components.
 Worked closely with the customer to optimize and customize their UI flows, web design and front-end
development by using vlocity data raptors, cards and Omni scripts.
 Involved in CPQ design, mapped to the salesforce custom objects, and involved in Apttus Advanced
workflow approvals.
 Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle
Management and Apttus Configure Price Quote (CPQ).
 Familiar with Apttus admin settings, Apttus custom settings and DocuSign settings.
 Experience in CPQ Merge Service, Configuration and Pricing APIs (Apttus customization). Created
integration with Apttus CPQ and CLM applications and automating processes on Salesforce platform
and involved in end to end functionalities.
 Involved in Steel Brick CPQ (Configure, Price& Quote) design mapping to the Salesforce custom objects
including Apttus Advanced Workflow Approvals and created constraint rules and validation rules for
the implementation of pricing and business rules on the Cart page. Performed Steel brick CPQ related
configuration for product setup, approval matrices, approval rules, process builders and flows.
 Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps
and create plans to address. Hands-on Experience working across various SFDC implementations that
are covering Sales cloud, Service Cloud and Apttus CPQ.
 Used Email to case, Web to Case features and created a community where the customers can create,
update and manage their cases.
 Worked with Vlocity Omni Script and its Input and action components, designing and deployment.
Setup and configure Omni-Script components.
`
 Experienced in Sales Cloud, Service Cloud, Customer portal using Salesforce CRM.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales
Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Copado, Workflow & Approvals, Java Ant,
Custom Reports, Dashboards, Oracle.

Apple, Cupertino, CA, USA Aug 2019 to Oct 2020

Role: Salesforce Developer
Responsibilities:
 Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for
various functional needs in the application.
 Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex
Classes and Controller to provide functionality to the visual pages.
 Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce
platform.
 Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules,
process builders and flows.
 Worked on complete life cycle of SFDC Implementation.
 Experienced in working on integration of projects using Salesforce Omni Studio.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects and
Developed UI containing angular/JQuery in Salesforce
 Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in
Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and
other components on record pages.
 Designed dynamic client-side JavaScript codes to simulate process for the web application, page
navigation and form validations.
 Created Power BI Report server for SSRS, Deployed and scheduled reports in Report Manager.
 Adroit in accessing and using PowerApps, Power Automate(MS Flow), and Power BI.
 Migrated heavy reports from cognos to Power BI and created a report design and visualization.
 Developed Apex Classes, Batch Apex, Controller Classes and Apex Triggers, Schedule Apex for various
functional needs in the application.
 Involved in Service cloud and Sales cloud for Implementation/Customization.
 Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
Used it to read, extract and load data from comma-separated values (CSV) files.
 Developed and configured various Reports and Report Folders for different user profiles based on the
need in the organization.
 Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and
debugging and analysing logs
 Created custom object creations with multiple record types, page lay outs, custom buttons, validation
rules and apex triggers.
 Migrated data from Traditional Applications to Salesforce using APEX Data Loader and Informatica on
Demand.
 Experience in working with Salesforce Marketing Cloud applications for APT automation testing for
restful services using Framework.
 Designed, implemented and deployed the Custom objects, Page layouts, Custom tabs, Controller Classes,
Extensions.
 Developed Visual Force Pages and Components to include extra functionality and developed Apex
Classes to provide functionality to the visual pages.
 Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
 Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
 Sales representatives: These professionals are responsible for identifying and pursuing new business
opportunities, understanding customer needs, and presenting the benefits of DocuSign solutions to
potential customers.
`
 Implementation specialists: These professionals are responsible for guiding customers through the
process of implementing DocuSign solutions within their organizations, including configuration,
integration, and training.
 Designed and developed Apex Classes, Controller Classes, Controller Extensions and Apex triggers for
various functional needs in the application.
 Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex
Classes and Controller to provide functionality to the visual pages.

Environment: Service Cloud, Sales Cloud, SalesForce.com Platform, Lightning, Visual force, Pages, Apex, Visual
force, Apex Classes Apex triggers, Batch Apex, Schedule Apex, SOAP, REST., Jira, Git, Git Hub ,Agile .

Bain Capital, Boston, MA May 2018 to Jul 2019

Role: Salesforce Developer
Responsibilities:
 Worked with the user group for Requirement gathering throughout the Planning and Implementation.
 Created a user interface using Aura components, CSS, Bootstrap for a user to enter case details and
submit in to Salesforce.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects and
Developed UI containing angular/JQuery in Salesforce
 Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in
Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and
other components on record pages.
 Reporting to the director Data Management, engaged in transforming bank’s current legacy CLOS
system into new best in class CLOS system built on nCino platform.
 Ensured as-is data structure and elements were ready for integration with nCino Platform.
 Identified Data consumers, data streams and constructed data models for integrating with nCino.
 Documented and mapped current data with nCino out of the box data objects, and analyzed and
performed Fit- Gap analysis to ensure readiness for data integration to new system.
 Involved in Service cloud and Sales cloud for Implementation/Customization.
 Managed and maintained Market marketing automation platform.
 Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
Used it to read, extract and load data from comma-separated values (CSV) files.
 Developed and configured various Reports and Report Folders for different user profiles based on the
need in the organization.
 Maintained different levels of Data Security in Power BI while granting access to data and assigning
Row level security (RLS) when needed.
 Created Workspace and Apps in Power BI report Builder for on-premises and cloud data sources.
 Created custom object creations with multiple record types, page lay outs, custom buttons, validation
rules and apex triggers.
 Deployed Customizations from Sandbox to production Environment by creating Change Sets and using
the ANT Migration tool.
 Migrated data from Traditional Applications to Salesforce using APEX Data Loader and Informatica on
Demand.
 Experience in working with Salesforce Marketing Cloud applications for APT automation testing for
restful services using MCAT Framework.
 Developed Visual Force Pages and Components to include extra functionality and developed Apex
Classes to provide functionality to the visual pages.
 Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
 Worked on complete life cycle of SFDC Implementation.
 Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
 Sales representatives: These professionals are responsible for identifying and pursuing new business
opportunities, understanding customer needs, and presenting the benefits of DocuSign solutions to
potential customers.

ASC Solutions, Atlanta, GA Mar 2016 to Apr 2018

`
Role: Salesforce Developer
Responsibilities:
 Conducted analysis of complex business requirements and designed solutions utilizing Apex classes,
triggers, and Visualforce pages.
 Configured Salesforce.com to align with business requirements, including fields, page layouts,
workflows, approvals, and validation rules.
 Developed and configured Custom Reports and Report Folders tailored to different user profiles within
the organization.
 Extensive experience in implementing asynchronous execution using Batch Apex, Scheduled Apex,
Queueable Apex, and Future Methods.
 Established user roles, profiles, security controls, and shared settings and developed Custom Objects,
Formula fields, Master-Detail and Lookup relationships, Tabs, and validation rules and utilized standard
objects in customer and partner portals.
 MuleSoft provides API management capabilities, allowing organizations to create, publish, and manage
APIs for their Salesforce instance, making it easier for other systems to interact with Salesforce.
 Implemented picklists, dependent picklists, lookups, junction objects, master-detail relationships,
validation rules, and formula fields for custom objects.
 Created Email Templates and Mail Merge Templates, facilitating mail merge for standard and custom
objects.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects and
Developed UI containing angular/JQuery in Salesforce
 Created custom components for Visualforce pages and Visualforce email templates.
 Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in
Cases Tab and created page layouts, search layouts to organize fields, custom links, related lists, and
other components on record pages.
 Involved in Service cloud and Sales cloud for Implementation/Customization.
 Managed and maintained Market marketing automation platform.
 Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
Used it to read, extract and load data from comma-separated values (CSV) files.
 Developed and configured various Reports and Report Folders for different user profiles based on the
need in the organization.
 Created custom object creations with multiple record types, page lay outs, custom buttons, validation
rules and apex triggers.
 Deployed Customizations from Sandbox to production Environment by creating Change Sets and using
the ANT Migration tool.
 Migrated data from Traditional Applications to Salesforce using APEX Data Loader and Informatica on
Demand.
 Developed Visual Force Pages and Components to include extra functionality and developed Apex
Classes to provide functionality to the visual pages.
 Worked with various Salesforce.com standard objects like Users, Contacts, Reports, Dashboards
 Worked on complete life cycle of SFDC Implementation.
 Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
 Developers: These professionals are responsible for creating and maintaining the software code that
powers DocuSign's solutions, working closely with product managers and other stakeholders to ensure
the software meets user needs.
 Legal and compliance professionals: These professionals are responsible for ensuring that DocuSign's
solutions comply with applicable laws and regulations related to electronic signatures, data privacy,
and security.

PetSmart, CA Feb 2014 to Feb 2016

Role: Salesforce Administrator
Responsibilities:
 Worked with Business System Analyst to provided recommendation and designed the Best Solutions
for implementing new
 Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
 Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns,
Cases, solutions.
`
 Created Page Layouts to organize fields, custom links, related lists, and other components on record
pages.
 Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and
Outbound Messages to manage the Workflow Approvals.
 Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-
Level security and configured their sharing settings.
 Worked with Pervasive Data integrator for Comprehensive Data Integration.
 Deployed web to case and email to case as case creation channels.
 Modified the sharing model as required.
 Created and maintained custom fields and modifying Picklist values and field dependencies.
 Create several reports for different user profiles
 Import and export data using Data Loader
 Import data from excel sheets in to Leads, Accounts and Contacts using Data Loader
 Use Data Loader and developer workbench for insert, update and bulk import or export of data. Used it
to read, extract and load data from comma separated values CSV) file
 Modified Lead Assignment Rules.
 Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS
Central Support.
 Defined objects and Field Level Security for different profiles.
 Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
 Enhanced Apex Class and Visulaforce Page to create a custom Related List, showing activities for
selected contacts or clients.
 Created and maintained Reports and Dashboards to provide fast access to key business metrics.
 Responsible for weekly and monthly data export, updates, and backup for the organization.
 Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.
Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, visual Force Pages,
XML, Triggers, API.