Project Plan

Prepared by :

Student Number Student Name

20070954 Vũ Ngọc Linh
Lê Hồng Minh
Đỗ Đình Khải
Nguyễn Tiến Đạt
Đồng Anh Tuấn
Nguyễn Minh Đức

Contact:

Date:
REVISION HISTORY

Version Date Released Comments/Changes

0.1 First Draft

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 Table of Contents

List of Figures..........................................................................................................3
List of Tables...........................................................................................................3
1 Executive Summary.............................................................................................4
2 Background..........................................................................................................4
3 Objectives.............................................................................................................4
4 Scope.....................................................................................................................5
5 Out of Scope.........................................................................................................5
6 Assumptions.........................................................................................................6
7 Risks......................................................................................................................6
8 Deliverables..........................................................................................................6
9 Issues.....................................................................................................................7
10 Project team Structure......................................................................................8
10.1 Roles and Responsibilities................................................................................8
11 Project Signoff....................................................................................................8
12 Appendix A – Gantt Chart..............................................................................10

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List of Figures

Figure 1: Put Figure name here ******........................................4

List of Tables

Table 1 - *** Put table name here*****.........................................4

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1 Executive Summary

The hotel sector has undergone significant change as a result of the efficiency and
convenience that the digital age offers. Thanks to technological advancements, online
booking systems have revolutionized the hotel industry, eliminating the need to ask
individuals for hotel recommendations before traveling. Our project uses cutting-edge
technology to create an online booking platform that can accommodate all of the
unavoidable needs of clients, including those related to costs, amenities, and ancillary
services like events and food. hence improving user experience, expediting the
reservation process, and streamlining hotel operating administration.

To assess consumer comments and help locate aircraft ticket rates according on their
demands, the Booking Hotel initiative makes use of chatbots and natural language
processing. The project maximizes the booking experience and airplane ticket search for
clients by integrating artificial intelligence and natural language processing technologies.
Through the use of chatbots, we deliver rapid and automated support services,
minimizing clients' time and effort in the search and booking process. NLP is used to
evaluate client comments and enhance services by using the data gathered. In order to
provide a thorough and practical buying experience, the project also provides
customizable flight ticket search capabilities that let users request pricing based on their
own criteria.

2 Background

Hotels have been forced to change and make investments in online booking platforms as
a result of the growing number of customers using these services. Nevertheless, there are
a number of issues with using the online booking system, such as an unintuitive layout,
confusing procedures that make it hard for customers to manage, or the hotel's inability to
consistently respond to inquiries from guests. The individualized experience has
improved since the introduction of the online reservation system. Customers pay careful
attention to the reservation in addition to being satisfied with the booking.
Our project will employ technology to tackle these issues, starting with creating a feature-
rich, user-friendly booking platform that is customized to meet particular requirements
and directly affects consumer happiness and the individual experience.

3 Objectives

Chatbot: improved user experience, available around-the-clock, offers users real-time

support, answers often asked issues, and offers solutions and advice depending on user
needs. It also gives users access to hotel search assistance at any time of day or night.
During the search process, chatbots can gather information and comments from key
users, such as requests, comments, and recommendations on search results. The right

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hotel location can be determined by analyzing this data to gain a deeper understanding of
user behavior, preferences, and trends. (according to assessments of chart division).

Analyze consumer feedback to help the company better understand and manage different
answers, enhance customer satisfaction, and maximize business and service strategy.

* Input: reviews, comments, feedbacks of customers after experiencing the hotel's services and
booking website

* Use NLP to analyze customer feedback based on suggested keywords (good / not good service,
view.. / not as expected...), thereby classifying and evaluating positive or negative feedback.

* Output: Reporting positive and negative factors to businesses helps them know customers better
and improve their services.

Assist clients in purchasing airline tickets: Help clients locate flights that fit their
requirements

4 Scope

With its user-friendly interface, searching for hotels becomes effortless by using
keywords, location, and room orientation as criteria. Upon entering this information on
the website, customers will be provided with a selection of hotels tailored to their
preferences.Users have the opportunity to explore comprehensive details of the hotel,
such as photos, facilities, reviews, and feedback from past guests. This allows them to
gain a comprehensive understanding of the hotel and determine if it meets their
requirements or not.Users have the convenience of booking rooms online via the website.
The website will offer you various choices for types of rooms, quantity of rooms, and
duration of your stay. Once you have chosen the information, the next step will be to
proceed with the payment to secure your booking.The website offers convenient online
payment services to facilitate the completion of your booking process. You have the
option to make payments easily and securely through methods like credit cards or e-
wallets.Following a successful room reservation, users have the option to conveniently
monitor and manage their bookings via the website. They have the ability to review the
reservation details, make any necessary adjustments, and even cancel the reservation if
required. Users have the flexibility to effortlessly manage their schedules.

5 Out of Scope

Typically, booking websites do not offer options to book tours, sightseeing tickets,
entrance tickets to entertainment venues, museums, or other paid tourist attractions.

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The website lacks the feature to facilitate car rentals or shuttle bookings from the airport
or other destinations.

The booking website also lacks the option to order meals or make restaurant reservations.

6 Assumptions

The dataset obtained from Kaggle offers valuable insights to streamline processing in
alignment with the team's analysis and development goals.The dataset contains an
adequate range of variables in terms of both breadth and depth, allowing for a
comprehensive analysis of the intended relationship and addressing the analysis question
posed by the team.Chat Bots are thought to offer a seamless interaction experience and be
user-friendly for customers.The capability to communicate through a round-the-clock
system that efficiently manages and promptly addresses customer inquiries, resulting in
decreased response and processing times, ultimately enhancing the overall customer
service experience.

7 Risks

Having data that is updated at varying intervals can result in a decline in the performance
of predictive models.

Customer reviews, feedback, routes, and transportation cost datasets need to be generated
manually, leading to lower accuracy levels and making them susceptible to various errors
like missing data and inconsistencies.While chatbots offer automated services, they may
detract from the personalized touch in customer interactions.

There is a chance of risks with Chatbots not fully grasping or misinterpreting user intent,
particularly when faced with intricate language issues or specialized vocabulary.

8 Deliverables

Report: based on feedback reports, customer reviews, and revenue to make strategic
decisions, improve and maintain competition in the online hotel booking market.

Web:

User interface (UI): Friendly, responsive interface, allowing users to view and search for
reservations easily,

User experience (UX): The booking process and interactive interface must optimize

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Room recommended feature: search for rooms by criteria such as location, room view,
price and amenities

Review and comment feature: allows customers to write reviews and comments after the
experience.

Feedback analysis: Analyze customer review feedback to improve the web

Payment integration: Allows users to pay online through payment methods such as credit
cards or e-wallets. Ensure payment information is secure.

The chatbot system with automatic response capabilities can help customers search for
hotel rooms based on criteria such as location, price, amenities, and booking date. It can
also support the booking process through simple interactive steps.

9 Issues

Analyze feedback reports, customer reviews, and revenue data to guide strategic
decision-making, enhance competitiveness, and sustain excellence in the online hotel
booking sector.

Website:

The user interface (UI) is designed to be friendly and responsive, making it easy for users
to effortlessly view and search for reservations.

Optimizing the booking process and interactive interface is crucial for enhancing user
experience (UX).

Explore the room search feature, enabling you to look for rooms based on various factors
like location, room view, price, and amenities.

Customers have the ability to share their thoughts and feedback through the review and
comment feature following their experience.

Evaluate customer feedback reviews for enhancing the website.

Payment integration enables users to conveniently make online payments using various
methods like credit cards or e-wallets.

Please make sure that the payment information remains secure.

The chatbot system equipped with automatic response features can assist customers in
finding hotel rooms based on preferences like location, price, amenities, and booking
date.

It is able to assist in the booking process with user-friendly interactive steps.

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10 Project team Structure

Figure 1: SBE Sales Project Team Structure

10.1 Roles and Responsibilities

11 Project Signoff

The signatures of the people below document approval of the formal Project Plan. The
Project Manager is empowered by this charter to proceed with the project as outlined in
this document.

For and on behalf of INSERT CLIENT NAME:

Signed:_______________________________________ Date:_____________
( )

For and on behalf of the Project Team:

Signed:_______________________________________ Date:_____________
( , Project Manager)

For and on behalf of VNU-IS:

Signed:_______________________________________ Date:_____________

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( , Project Supervisor)

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12 Appendix A – Gantt Chart

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