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Fulfillment Survey by ShipBob

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Le Doan
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65 views4 pages

Fulfillment Survey by ShipBob

Uploaded by

Le Doan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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2024 State of Fulfillment Survey by ShipBob

This survey is for ecommerce brands only, and results will be included in
upcoming research put out by ShipBob. Your response is confidential and will
only be shared in aggregate, with no originating information unless we reach
out to you for more info and get approval.

Note: This survey will close on January 1, 2024. We will only honor one submission per
person.
Required
1.Full name
2.Business email
3.Company website
4.Your location
Australia
Canada
European Union
India
United Kingdom
United States
5.Your ecommerce brand’s annual revenue (in USD)
$0 - $10,000/year
$10,001 - $100,000/year
$100,001 - $500,000/year
$500,001 - $1 million/year
>$1 million - $10 million/year
>$10 million + - $100 million/year
>$100 million/year
6.By what % do you expect your revenue to grow next year?
0%
1-25%
26-50%
51-75%
76-100%
101-200%
201-500%
>500%
7.By what % did your company grow in 2023?
0%
1-25%
26-50%
51-75%
76-100%
101-200%
201-500%
>500%
8.Which best describes your global fulfillment footprint today?
I only fulfill orders from and ship within my home country, and will continue doing so
next year.
I currently only fulfill orders from and ship within my home country, but will ship
internationally next year.
I only fulfill orders from my home country, but ship to other countries (and won't change
next year).
I currently only fulfill orders from my home country, but ship to other countries, and
plan to fulfill orders from more countries next year.
I fulfill orders from several countries and ship across the world (and won't change next
year).
I currently fulfill orders from several countries but want to expand into new countries
next year, and continue shipping across the world.
9.How many fulfillment centers do you ship from today?
0 (I'm not shipping yet or am shipping from my home/other small space)
1
2
3
4
5+
10.Which describes your plans for fulfillment centers in 2024?
I will not use a fulfillment center.
I will decrease the number of fulfillment centers I ship from today.
I will use the same number of fulfillment centers I ship from today.
I will increase the number of fulfillment centers I ship from today.
11.How are you fulfilling orders today?
3PL(s) only
Myself/my warehouse (self-fulfillment only)
Hybrid (3PL(s) and/or Amazon + self-fulfillment)
Amazon only
12.How many sales channels do you sell through today?
0
1
2
3
4
5+
13.Do you sell B2B retail/wholesale (brick-and-mortar or in-store)?
Yes
No
14.Do you sell B2B dropshipping (through retailers’ online stores)?
Yes
No
15.What is your top sales channel today?
Amazon
Ebay
Etsy
My website
Retail/B2B
TikTok
Walmart
16.What is the #1 sales channel that you are focused on growing next year?
Amazon
Ebay
Etsy
My website
Retail/B2B
TikTok
Walmart
17.What are your sales plans for 2024? Choose all that apply.
No change
Add one new online DTC channel
Add multiple new online DTC channels
Add new B2B (brick-and-mortar) channels
Add new B2B (online) channels
Add new DTC and B2B channels
18.What types of customization do you offer in your fulfillment?

None
Custom boxes
Custom mailers
Custom marketing inserts
Custom gift notes
19.Do you offer free shipping?
Yes
No
20.If you do offer free shipping, how much does your customer need to spend
for free shipping?
N/A (I don’t offer free shipping)
It’s free sitewide
$30-$49 USD
$50-$79 USD
$80-$99 USD
$100+ USD
21.If you don’t offer free shipping, how much do you charge for shipping
domestically?
N/A (I don’t offer free shipping)
Real-time rates
Flat-rate fee
Depends (on product price, weight, destination, etc.)
22.
Do you plan on offering free shipping in 2024?

Yes
No
23.What is your target shipping speed for DTC orders shipped domestically in
the US?
Same-day
Next-day
2 days
3 days
4-5 days
6-7 days
>7 days
I don't ship domestically within the US.
24.What % of your orders are shipped to destinations outside of the US?
0%
1-10%
11-25%
26-50%
51-75%
75-99%
100%

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