sno i t aacidM

ienumnadocm

PHONE CALL S , T E X TS, AND EMAILS

to call t o l e a ve a voice m a i l t o t a ke a me s s a g e t o p u t on hol d

t e x t / mes s a g e video ca ll email email add r e s s

DEVICES

d e s k t op compute r

webcam

mobile phone

screen

m e s s a g e

mouse mat
 reply

keyboard mouse

abbreviation

emoji
laptop t a b l e t

s m a r t watch router

charging cable

220
ENGSHLI

F O R E V E R Y O N E

E V E RY Y DA

E N G L I S H
 F R E E A U D I O

w e b s i t e a n d a p p

w w w . d k e f e . c o m
 About this eBook

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ENGLISH

F O R E V E R Y O N E

E V E YR Y AD

E N G L I S H
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C o n t e n t s

How to use this book 8

Socializ

Dating a

CONVERSA
TION SKILLS

Showing

01

Greeting s

2 1 EATING AND DRINKING

Making intr o d u c tions

4 1

Convers ation f li ers Eating a

61

Saying you don’t unders t a n d Cafés a

81

Opinions and preferences kaTeaway

22

Agreeing and disa greeing Bars an

24

Making sug g e s t ions At the

26

Saying thank you Cooking

28

Saying sor r y

FREE TIME AND HOBBIES

30

Saying goo dbye

Free time

23

Dates, time, and weather

At the ci

34

Making arr angements

 At the th

36

l aT king about the weather

Conce

FAMI
Y AL N D R E TIONSHIPS
LA

At the

38

Family and relationships Spor

4 0

l aT king about family Spor

24

Life event s Hobbies

SHOPS AND SERVICES

Giving a

8 4

Shops and ser vice s Work me

86

At the marke t Online m

88

At the supermarket

THE HOME

29

At the garden centre

The hom

94

At the DIY store

Finding a n

96

Buying clothes and shoe s

Moving h

98

Returning goods

Meeting

100

, Hai
b er a u, and
t y grooming

Househo

104

Sending and re ceiving

Home im

106

Money and finance

Pets

0 1 1

At the libr a r y

Home e

WORK AND STUDY

Home e

2 1 1

Work and study

G E T T I NG AROUND

4 1 1

At school

Gettin
 6 1 1

F u r ther and higher education

Buses an

221

Looking for work

arT in and

421

Applying for a job

At the air

621

Job inter vie w s

lcCying

821

S t a r ting a new job

a T x

031

In the workplace

At the g
ON HOLIDA
Y MEDIA AND COMMUNICA
TIONS

180
On holiday Media a

281
Booking a holiday Formal

184
Stay ing in a hotel Informa

091
C i t y sights eeing Using the

291
Going camping Digita

491
At the beach Emails

691
Finding your way Messa

891
Holiday problems Social m

Reading

HEALTH AND MEDICINE

2 0 0
Health and medicine

Answers

202
At the pharmac y
Index

Acknowledgments

206
Booking an app ointment

208
Seeing the do c t o r

012
Injuries and emergencies
 212
The hospital

612
Dental c are

812
Mental health suppor t
oHwotsbook
usehti

English for Everyone: Everyday English will help you learn, understand, and practise

common and useful British English phrases for a wide range of everyday situations.

Most units in the book consist of conversation modules, with illustrated dialogues to

place the phrases in context, and practiceexercises. Listen to the audio on the website

orapp,repeat the words and phrases out loud, then completetheexercises to reinforce

whatyou’ve learned.
The answers to the exercises are at the back of the book.

Conversation modules

Conversations are organized Practice exercises

Unit number hTe book is into numbered modules featureavariety of listening

divided into themed units. coveringdifferent scenarios. and speaking exercises.

LISTEN OT PERSON A AND RESP OND

Atthemakret

AS PER SON B

G E T T I NG A BARGAIN MORE PHRA SES

dIlik’ ea loaf of

1
Is that you r b e s t price?

bread, pleas e.

W h a t s’ your be s t p r ice for this?

T h a t s’ my final o fer.

I can’t go any lower than2 £1 .

I can’t spend tha t much.

I’ve onl y got £10.

W h a ts’ your bes t

You ’ve got a deal!

price for this?

Can I get t w o for £1

5?

I’ll t ake it!

Will you

take01£?

BUYING FRESH PRODUCE

How much is

How much is thi s c h e e s e? Could I have a box of eg g s ? Id’ like a loaf of brea d , p l e a s e .

this chees ?e

T h a ts’ my

final offer
.

Here you g o. That ’ll be £2 . 5 0 .

I t s’ £3.99 per kilo. Would you like six or21?

USE THE CHART TO C RTE

E A SENTENCE S ANDYSATHEM OUT LOUD

GOOD TO KNOW

VOCABUL ARY FOOD MARKET

In UK English, we usuall y a sk for

t h i n g s in a polite way
, s t a r t ing with,
 for example, Can I… , Could I… ,

or I’d like… , and ending the requ e s t

Can I have a jar

a bunch o f g r a p e s a loaf o f b r e a d a p u n n e t of st r a w b e r r i e s a block of che e s e

with please . I t s’ more polite to say

of honey
, please?

Could I…? than Can I…? . In forma l

situations, some people might als o

say May I…?

a box of e g g s a b a g of ap p l e s a kilo of po t a t o e s a jar o f honey

86

coV abulary Additional Good to know Theseboxes

vocabulary modules list a explain how English is used

selection of useful English in real life,including regional

words and phrases. and cultural variations.

Audio support Audio coV abulary units Throughout

recordings of native English the book, illustrated vocabulary

speakers are available to help units bring together the most

youimprove your speaking common and useful wordsof r

and listening skills. an aspect of ever yday life.

8
 Practcieexecrseis

Theconversation modules are followedbylistening and speaking exercises.

Wokr through the exercises to test your understanding of the dialogues, fix the new

phrases in your memory

, andimproveyour speaking fluenc. y Answersareprovided

for the speaking exercises and the listening exercises.

Listening exercise This

LISTEN AND CIRCLE

LISTEN OT PERSON A AND RESP OND

THE ITEM OY U H E AR

AS PER SON B

symbol indicates that you

should listen to an audio

track in order to answer the dIlik’ ea loaf of

bread, pleas e.

questions in the exercise. 1

W h a ts’ your bes t

price for this?

Will you

take01£?

How much is

this chees?e

0
5
1

T h a ts’ my

final offer
.

Speakingexercise

YAS THE SEN TENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THE
ANELP

This symbol indicates that

you should say your

interne t po d c a s t troll profile comm e n t s content

answers out loud.

1 4
Or how about a monthly ? There are loads of on my post!

2 5
T h a ts’ just a , I’m blocking them. T h e yre’ all up on my …

3 6
I saw! I think you’ve won the . More video would help.

oAudi
This book offers extensive supporting audio resources. Each word

and phrase in the conversation and vocab u l a r y modules is recorded,

and can be played, paused, and repeated a s o f ten as you like.

SUPPORTING AU D I O LISTENING EXERCISES

This symbol indicates that This symbol indicates that

extra audio material to you should listen to an

support a module or exercise is audio track in order to answer

available for you to listen to. the questions in the exercise.

F R E E A U D I O

o T access the audio, download

w e b s i t e a n d a p p
the app or go online, then choose

w w w . d k e f e . c o m
the British English option

when prompted.
 gni teeGr s

INFORMAL GREETINGS

Hi! Hey!

Hello!

Alright?

Morning! Hiya!

FORMAL GREETINGS

Good morning . Hello.

How do you do?

I t s’ g o o d t o m e e t y o u .
 EXCHANGING GRE ETINGS

How are you doi n g ?

Hey,ay,J h o w s’

it going?

Hey, g o o d t o s e e

y o u . B e e n too long!

I’m go o d ! H o w ’ ve you bee ?n

01
 LISTEN OT PER SON A AND

RESPOND AS PER SON B

A B

Im
’ good!

How’re you doing?

H o w ’ ve you bee? n

,H,yheJayo ws’ H,ye good to se e

itgoing? you. Been to o long!

Morning! Hiya!

Good morning . Hello.

I t s ’ good to

How do you do?

meet you.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS
 IN THEANEL
P

doing af ternoon time mee t Hey going Goo d do

1 5

How do you ? , yHey

a, J h o ws’it

2 6

evening.

3 7

I t s ’ good to you. H o wre’you

4 8

Good . Long
 o r gtninM
kaisnduct
oi

INTRODUCING YOURSELF INFORMALL

Y

Hi, my name’s K a r i m . I do n’t t hink we’ve m e t . I’m S o f i a .

Hey,aI’mo. T

I’m Eva . L ovely t o m e e t y o u .

uoY , too!

H o w s’ it going? I’m J o e .

INTRODUCING YOURSELF FORMALL

Y

Hello,mI’ Daniyal Ali. G o o d m o r n i n g, my na me’s Le v i .

P l e a s e d to meet

y o u . mI ’ M a r i a .

I t s’ a plea s u r e t o

meet yo u, Mr Ali.

G o o d t o m e e t you, M a r i a .
 INTRODUCING OTHER PEOPLE

A i s h a , dI ’ like to

Joe, have you I do n’ t think so.

introduce yo u to Karl .

m e t I n g r id? G r e a t t o m e e t you!

uoY , too!

2 1
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Hi, my name’s Ka rim. I m’ E v a . L ovely to mee t you.

Good morning, my name’s Le vi. Pl e a s ed to mee t you. I’m M a r i a .

I don’t think we ’ve met. Im

’ Sofia. mI ’ J a smine, a fr iend of Jack s’ .

Joe, have you met Ingr id? I don’t think so. Great to mee tyou!

USE THE CHART TO C R TE

E ANINE SENTENCES AND YSATHEM OUT LOUD

ihT s is my

This is

friend, Kit.

d’ I liketo introduce

d’ I likeyou to meet

RESPOND OUT LOUD TO THE AUDI,OFIL LING IN THE GAPS USING

THE WORDS IN THEPANEL

H o ws’it going call mee t Great

 Wehavea n e w s t a r t er!Would you liek

to introduce yours e l f ?

Of cours e.I’m Samantha, but you can

me Sam.

2 4

Hello,mI’ Daniyal Ali.

I t s ’ a pleasure to you, Mr Ali.

 r serelvnolCi tia f s

GOOD TO KNOW

ATS RTING A SENTENCE

S h o r t “filler ” wo rds and p h r a s e s c a n

a p p e a r a t t h e s t a r t , middle, or e nd

Right , l e t s’ g e t s t a r t ed!

of a sente n c e . T h e y e a s e the flo w of

c o n v e r s a t i o n a n d c a n h e l p your

E n g l i s h s o un d m o r e n a t u r a l . T h e y

m i g h t b e u s e f u l f o r g i v in g you time

to think ab out a qu e s t i o n b e f o r e

a n s w e r i n g it, for sh owing int e r e s t ,

O ka y , I’ll we i g h t h e s u g a r

o r fo r ge t tin g a t t e n t i o n .

a n d y o u w hi s k t h e e g g s .

IN THE MIDDLE OF A SENTENCE

What did you think of the play? H o w s’ t h e n e w puppy?

I kind of liked i t , b u t He’s, like , really cute

i t w a s a bit long. b u t s u p e r n a u g h t y!
 AT THE END OF A SENTENCE

H o w w a s your pas ta? I h a t e r u s h hour! mI’ thinkin g

of moving to th e c o u n t r y s i d e .

I t w a s okay
, I guess . T h a t s’ not a bad i d e a , actually .

4 1
 AGT QUESTIONS

G e o r g e p l a y s t h e g ui t, a r uoY haven’t s e e n m y

d o e s n ’ t h e? keys, haveyou?

No, I haven’t , sorr . y

aeY h, he does .

SHOWINGYOU’RELISTENING
LISTEN OT PER SON A

AND RESPOND AS PER S O N B

So, we’ v e j u s t b e e n t o P a r i s .

Really?

seY , w e s aw all the si g h t s . Right, let s’ get

s t a r t e !d

Uh huh…

We went up the Ei f ow
f el. reT ..

What did you think

Right…

of the play?

... but it p o u r e d w i t h r a i n!

Oh no!

uoY must be
 3

T h e n w e s aw the Mona Li s a . ..
disappointed with

the result .

Wow!

… a n d c a u g ht a show at

Are you coming

the Moulin Rou g e .

to Sam’s p a r t y

tonight?

Sounds fab!

uoY haven’t see n

my keys, haveyou?
 gniyaSndertuoyn’usdt nad

WAYS TOSAY YOU DON ’ T U N D E R ATS ND

S o r ,rI do
y n’ t u n d e r s t a n d .

S o r ,rI y’mno t w i t h y o u . My English isn’t g r e a t .

SAYING YOU C A N ’ T HEAR SOMEONE

E x c u s e m e? Sorry?

What did you say?

What?

S o r ,rI ydidn’t h e a r t h a t .
 ASKING SOMEONE TO REPEA
T

Could you say th at a gain?

Can you re p e a t t h a t m o r e s l o w, l y p l e a s e?

Can you ju s t e x p l a in that one mo re time?

C o u l d y o u t a lk me throu g h t h a t a g a i n , p l e a s e ?

6 1
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A E

S o r , rI didn’t
y hear that.

B
F

S o r r ?y

C G

E x c u s e me?

D H

S o r , mrI’ ynot with you.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Could you ta lk me through

S o r , rmyy English

S o r , rI didn’
y t

3
mI’ not quite sure

4
S o r , mrI’ ynot

Can you repeat

 USETHECHARTTO CREA
TE2ES1NTENCESAND
YTHEM
SA OUTOLUD

S o r r y? Could you say that again, please?

say that a gain,

S o r r ?y

repeat that more slowl

,y

E x c u s e me? Could you

explain that one more time,

Pardon?

talk me t hrough that a gain,

 snoinseicnpeOreanfdepr

SAYINGWHAT YOU LIKE

This soup i s g r e a t , i s n ’ t it? A re you o ff hiking a g a i ?n

I quite like t h e s e b o o t s …

What do you t h i n k ?

I a b s o l u t e ly love th em! e aY h , i t s’ p r e t t y g o o d !

SAYINGWHAT YOU DON ’ T L I K E

Do you fan c y g o ing o ut We’re h e a d i n g t o t h e s k a t e

for a curr ytonight? p a r k – w a nna come?

Hmm.m.’Inot No, I’m g o o d . Sk a t e b o a r d i n g

 muchofacur r y fan. i s n ’ t r e ally my t h i n g .

MORE PHRA SES

I’m a big fan! I’m j u s t n o t r e a lly into i t .

I t s’ so my thing! I’m n ot that ke en on it .

I ’ v e a l ways l oved it . I c o u l d n ’ t think of any thin g w o r s e !

8 1
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD,FILLIN

USING TH

A B

think fa n great into

Iquitelike t h e s e

I absolutely

b o o t s … W hat do

love them!

alway s love thing pret t y

youthink?

eY s, I’m really

seY ,I’m really

Are you off

into it at the

I absolutely

hiking ag na?i

moment!

I’ve

Im
’ a big

No way!

Are you into

I can’t st and

horror films
?

aeY h, it s’
them.

I t s ’so my

Do you fanc y Hmm.. I’m not

This soup is

going out for a much of a

c u r r y tonight? c u r r y fan.

What do you

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 mI’ just not really

Im
’ not much of

Skateboarding isn’t reall y

No way! I ca n’t

I couldn’t think of
 GIVING OPINIONS FORMALL
Y

S o , w h a t do

you all think ?

d’I say i t s’ a

great ide a .

A s I s e e i t , t his isn’ t In my opinion, i t s’

the best approach. t h e r i g h t way to g o.

EXPRESSING PREFERENCES

What do yo u f a n c y?

d’I m u c h r a t h e r

P i z z a o r s u s h i?

have sus h i .

I don’t mi n d s u s h i,

b u t d Ip’ r e f e r p i z z a .

d’I p r e f e r s u s h i

to pizz a .
 EXPRESSING INDIFFERENCE

Come on, let s’ go out! W h i c h w o u l d

y o u r a t h e r – b o w l i n g or ice ska t i n g ?

20
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B THE SEN

YOU HE

A B

W h a ts’your opinion on this

?

So, what do you d say

I ’ it s’ a

d say
I ’ it s’ a great idea .

all think? great idea.

I don’t really min d.

W h a ts’ your view?

A s I see it, this

How do you

isn’t the be s t
E

d’ I definitely go for p i z z a .

feel about ti?

approach.

How do you feel ab out it?

Inmyopinio n , i ts ’ the rig ht way to go.

What do you I don’t mind

f a n c ?yPiz z a sushi, butd I ’

A s f a r a s mI’ concerned…

or sushi? prefer pizz a .

mI’ not fuss ed. Both are okay with me.

A s I see it, this isn’t the b e s t approach.

d’ I much rather d’ I rather have

have sushi. sushi, too.

Which would

I don’t really

you rather –

mind. Happy

bowling or

either way
.

ice skating?
 USETHECHARTTO CREA
TEEIGHTSENTENCESAND
YTHEM
SA OUTOLUD

prefer

I’d prefer

rather have

sushi.

dI’

much rather have

definitely go for
 ngnieArgand
iesiaegrgd

AGREEING WITH OPINIONS DISAGREEING WITH OPINIONS

We need to make I thought t his book

A b s o l u t e .l y

t h i s o u r p r io r i t y today
. w a s r eally in s p i r i n g .

E x a c t .l y

T h a t s’ a goo d p o i n t . I tota lly ag r e e .

I’m no t convinced ,

to be hones t …

I didn’t un d e r s t a nd a word o f t h a t l e c t u r e !

Well, I think she

I didn’t g e t

did the rig h t t h i n g .

i t e i t h. e r

I k n o w w h at you mean .

aeY h , I h e a r y o u .
 I love this n e w c o l o. u r

So do I!

AGREEING TO DISAGREE

We might have to a g r e e t o d i s a g r e e o n t h i s !

Me too!

uoY ’re s o r i g h t –

i t s’ g o r g e o u s !

A b s o l u t eI, lcoul
y dn’t

a g r e e mo r e .

22
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

We need to make this our priorit y today. I totall y a g r e e.

I didn’t unders t a n d a word of that lec ture! I know what you mea n .

I thought this book wa s really inspir ing. Nah, it wa sn’ t for me.

Well,I think she did the right thing. D oyou? Im

’ not so sure…

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

aeY h, I know

aeY h,

what you mean.

Absolutely
, I

E x a c , tly

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 Im
’ not convince d,

Absolutely
, I couldn’t

I don’t think

I know

We might have to ag r e e

S o r , mrI’ ynot
 gniM
kasugg
onsitse

M A K I N G P L ANS

. r !vdg
yehkiaorluoyrtbkfcW
Olawe

I t s’ s u c h a nice day!

Shall we go s o m e w h e r e ?

I k n o w ! L e t ’ s g o s w imming!

ACCEPTING SUGGESTIONS

G r e a t m e e t ing! Why d o n ’ t
Are you up for Juan’s

we make it w e e k l y ?
p a r t y tomorrow?

S u r e , w h y not? Could b e f u n . G o o d i d e a . I ’ l l s e t it up.

 REJECTING SUGGESTIONS

Is anyone coming to se e the ca s t l e ? I don ’ t r e a l l y feel like i t , s o r r. y

I think I’ ll give it a mis s . Hmm… I’d r a t h e r n o t , if yo u don’t mi n d .

42
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD,FILLIN

USING TH

A B

I t s ’ such a nice Okay!We could

day!Shall we go for a walk

Sounds Count Let s’ like

go somewhere? by the river

.

Are you up for

Sure, why not?

Juan’s p a r t y

I
Could be fun.

tomorrow?

I know!

Great meeting!

Good idea.

Why don’t we

I’ll se t it up.

d I’

make it wee kly?

Im
’ not that

Is anyone mI’ not that

7

coming to see keen, to be

t h e c a s etl? honest.
8

I don’t really

How about

I know! Le t ’ s

c y cling to

go swimming .

the park?
 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

Is anyone going to Juan’s party tomorrow?

Is anyone going to Juan’s p a r t y

How about coming to the beach

Are you up for t h e c a s tle

 gniyauoShanytk

WAYS TO THANK PEOPLE

Thanks a lot.

Thanks!

uoY ’re we l c o m e !

T h a t s’ okay
.

Thank you so much!

LISTEN OT PERSON A AND RESP OND AS PER S O N B

I can’t thank you enough! D on’t mention it.

 2

uoY shouldn’t have! My p l e a sure!

T h a n k s a lot.

uoY e’r looking well

! T h a n k s, so are you!

T h a n k! s

26
 uoY s h o u l d n ’ t have!

uoY ’re l o o k i n g w e ll!

My pleas ure!

T h a n k s , s o a r e you!

LISTEN AND NUMBER THE

SENTENCES IN THE ORDER YOU

HEAR THEM

Cheers.
 enough pleasure much

Any time!

No problem.

uoY shouldn’t have!

Don’t

T h a n k s amilio!n

Thank you so

No worries!
3

My

4
I owe you one! I can’t tha nk you

Thank you, I really

T h a ts’ so kind!
 gniyaS sorry

MAKING AND ACCEPTING APOLO GIES

I’m r e a l l y s o r r y I
Oops! Sorr y!

f o r g o t y o u r b i r t hday!

N o w o r r i e s! N o big deal!

MORE PHRA SES

My bad! T h a t s’ okay
,i t w a s nothing.

I’m s o r r y t o b o t h e r y o u . N o p r o b l e m , mI ’ h a p py to help.

I owe you an a p o l o g. y uoY d o n ’ t h ave to apo l o g i z e !

I feel aw ful. Thank you, t h a t m e a n s a l o t .

 EXPRESSINGSYMPA
THY

I’m s o r r y for your lo s s .

I w a s s o r r y to hear

you’ve be en in hos p i t a l .

T h a n k y o u . I’m fe eling T h a n k s , I appre c i a t e

m u c h b e t t er now. you say i n g t h a t .

28
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

Oops! S o r r y! No worries!

Oh no, your

I t s ’ okay
, i t ’ll come

top! I’ve m e s s e d

out in the wa sh.

up, sorr . y

mI’ really sor r y

I forgot your No big deal!

b i r t hday!

T h a ts’ okay
, it

Mybad!

w a s n o t hing.

mI’ s o r r y for T h a n k s, I appreciate

your loss. you saying that.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 I w a s s o r r y to hear

it wasn

T h a n k s, I appreciate means a lo
1

you’ve bee n i

T h a ts’ okay
,

mI’ really sor r y you saying that.

3

Thank you, that I forgot you

4
 gneiybadSoog

INFORMAL GOODBYES

Bye! Have a

Lov el y t o see yo u! B ye now!

s a f e t r ip!

I’m off !

See ya! Bye bye!

FORMAL GOODBYES

Goodbye.

L o o k f o r w ard to s eeing I t w a s a pleas ure

you ag ain soon . meeting you .

 G o o d t a l k ing wi th you.

MAKING FUTURE PLANS

G o t t o r u n! See yo u G r e a t t o c a tch up!

a t t h e n e x t gam e?

seY , l e t s’ do it

a g a i n soon!

D e f i n i t e . l Cy a tch you th en!

30
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

Goodbye.

See you
u e sday!
T

Speak to you s oon.

See ya!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

L o o k f o r w ard to

Thank you

I t w a s a pleasure

G o o d t a l k ing

Speak to

5
Bye!Have

6
Great to
 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

It was a pleasure

a p l e a sure

meeting you.

It was lovely

goo d
 ,m
e itD,esatrhaendtwea

DISCUSSING TE
DAS

month year

S E P T E M B E R

day

Monday Tue s d a y W e d n e s d ay T h u r s d a y

weekday

week

date

yesterday

today tomorrow

TELLING THE TIME

 one o’c l o c k / 1pm five pa s t o n e t e n p a s t one q u a r t e r p a s t one

one thir t y / t w e n t y- five to t w o t w e n t yt o t w o q u a r t e r to t w o

h a l f (p a s t ) one

What time does it s t a r t ?

second minute

At 6pm.
 f i r s t second third f o u r th

seventh eighth ninth tenth

once a we e k t w i c e a wee k three t imes a w e e k e v e r y d ay

nineteen hundred nineteen oh-one nineteen ten two thousand

DESCRIBING THE WEA

THE R
 sunny
w a r m boiling freezing

m i s t y windy
i c y s n o w y

pouring
cloudy f o g g y
overcas t
 gnimM
ekgnaterra s

TIMES

Can you pick up

S h a l l I o r d er

my aunt
. 1 4at
5? 1

the ta x i for

h a l f t h r e e?

L e t ’ s make it qu a r t e r Okay, but I mig ht be

p a s t , j u s t to be sur e . five minut e s l a t e .

SYDA

Hey, are you f r e e f o r Which day su i t s y o u

a drink uone Tsday? for lunch this w e e k ?

I a m , b u t I can’ t have

Friday wo r k s f or m e…
a late one.
 EDTA S

S o , w h e n’s We’ve s e t t h e d a t e f o r

the big day? May the1st 3n e x t year!

Keep i t f r e e !

34
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

C a n y o u p i c k u p m y a u nt . 1a t45? 1

S o r , rwey can’t come over next Saturday

.

Shall I order the t a x i for half three

?

3
Whichdaysuitsyouforlunchthisweek?

4
What time’s your inter vie w today?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD,FILLIN

USING TH

A B

works uonesday
T nex t three

H,yeare you

I am, but I ca n’t

free for a drink

have a late one.

uone sday?
T

Which day

Friday

Which day suits

Friday work s

you for lunch

for me…
 3

Shall I order the t a x i for half

this week?

Hey
, are you fre e for a drink

Sorry
,wecan’tcomeover

We’ve set the

So, when’s

date for May the

Keep it

the big day?

s 1 3 t n e x t year!

roethveeftadsW
’e

What time’s

your inter vie w I t s ’0.at 1

today?
 l a T gnik aboutrehtetawe

DESCRIBING THE WEA

THE R

W h a t s’ the we ather like o u t t h e r e?

H o w w a s the weather

on your holiday?

I t s’ boiling ! O v e r A bit mixed – th e us u a l

3 0 d e g r e e s ever y d. ya sunshine and s h o w e r s !

MORE PHRA SES

W h a t s’ t h e t e mp e r a t u r e like? L o v e l y w e a t h, i es rn ’ t i t ?

I t s’ f r e e z i n g o u t s i d e ! I t s’ b l o w in g a g a l e o u t t h e r e!

I t s’ r e a l l y w in d y ! I t s’ a b s o l u t e l y p o u r i n g !
 THE WEATH E R F O R E C A S T

… it will be mainly c loudy…

Here’s t h e f o r e c a s t

for tomorrow…

… w i t h a few sunny s p e l l s …

… and a sligh t c h a n c e o f a s h o w…e r

… with t e m p e r a t u r e s a

l i t t le below norma l .

36
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

W h a ts’ the I t s ’ boiling!

weather like Over30degrees

out there? e v e r yday.

H o w w a s the A bit mixed – the

weather on usual sunshine

yourholiday? and showers!

I t s ’a bit chily s eY ,theweathser’

today
, isn’t it? turned,hasn?ti’

W h a ts’ the I t s ’ fre ezing

temperaturekei?l o u t s i de!

W h a ts’ the

I t s ’ absolutely

weather like

pouring!

out there?
 USE THE CHART TO C R TE
E A1 SENTENCE S AND YSATHEM OUT LOUD

really wind y

Its’realywindy
f r e e z i ng

,isnto’dit?ay
I t s’ boiling

a bit chilly

lovely weather
 spy i lhsinmoai Ft aanldre

MYFAMI
YL

grandfather grandmother

father-in-law mother-in-law uncle mother / mum father / dad

s i s t e r - i n-law wife me brother sister

d a u g h t e r - i n -l a w son daughter son-in-law nephew

grandson granddaughter grandchildren

 MY STEPFAM
YLI

ex-husb a n d s t e p m o t h e r / s t e p mu m father / dad mother / mum

stepbrother stepsister me h alf-b r o t h e r

38
 R E LTIONSHIPS
A

siblings t w i n s only child

oldest c hild middle child youngest child

parents single p a r e n t p a r t n e r

husband wife

e n g a g e d married

ex-husb a n d ex-wi f e

single
divorced
 colleague friend neighbour

GROWING UP

girl boy

baby toddler children t e e n a g e r s

 a T gni k l yabout
l ifam

IMMEDIATEFAMI
YL E X T E NDED FAM
YLI

Have you go t any bro t h e r s o r s i s t e r sa , T rik? Don’t fo r g e t w

v i s i t i n g G r a n dma today
.

seY , I’ve got a br o t h e r

and two stepsiste r s .

O h , a n d c o u s i n H e n r y!

I’m th e y o u n g e s t .

Are you cl ose to yo u r f a m,iChloe?

ly

aeY h , I s p e a k to my

p a r e n t s n e a r l y e v e r y day.

How many gr a n d c h i l d r e n h ave you go t?

BIduotn’tsemystiesm
r’ehum
Scehvo.anodiIt .

So, have yo u got any kids?

seY , t w o d a u g h t e r s .

H ow abo ut yo u?
 MORE PHRA SE

I’m t h e o l d e s t .

I’vegot,and
atobaby
ddlernumber twoontheway!

I’m th e middle child.

I’m a n only child .

GOOD TO KNOW

M e m b e r s o f t h e f a mily may b e k n o w n by different n a m e s .

I’ve go t t w o younger s i s t e r s .

Mum or Mummy and Dad or Daddy are common in t h e

U K , p a r t ic u l a r l y in the so u t h . Mam i s p o p u l a r in pa r t s of

We gre w up in Birmin g h a m .

n o r t h e r n E n g land, N or t h e r n Irelan d and Wa l e s , w h il e

Mom and Pop a r e u s e d in US Eng lish.

4 0
 LISTEN OT PER
LISTEN AND NUMBER

AND RESPOND AS PER S O N B

THE PICT URES IN THE ORDER

THEY ARE DE SCRIBED

Have you got

any brothers or

s i s t ear s,rik?T

Don’t forget wer ’ e

visiting Grandma

today.

So,have you

got any kids

?

Are you close to

your famil
, y Chloe?

How many

grandchildren

haveyougot?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ the

seY , I’ve got a

Im
’ an

I’ve got t wo

We grew up
 enestfeLiv

C E L E B RTIONS
A

H a p p y b i r t hday! I h e a r c o n g r a t u l a t i o n s a re in ord e r ?

W h a t p r e s e n t s did you get? seY , I got t h e p r o m o t i o n!

MILESTONES

Well done!

C o n g r a t s on the bir th

of your baby boy!

We’re r e a l l y p roud of yo u!
I s n ’ t h e b e a u t i f u l!
 OTHER EVENTS

All the be st for your ret i r e m e n t .

Happy annive r s a r y! Here’s

t o a n o t h e r 30 y e a r s!

O h , t h e yr e’ g o r g e o u s ! T hank you! I ’ l l m i s s you a ll!

24
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

I hear congratulations are in order?

Happy anniver s a r y!

Here’s to another 30 year ! s

All the be st for your retireme n t . I ’ll miss you all

!

Here’s to the n e w l y weds! T h a n k s, e v e r yone!

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLI

YOU HEAR THEM USING T

What present s did you get?

Isn’t he beau tiful!

Happy be st congratulations

mI’ so sorr y for your loss.

T h a n k s, e v e r yone!
 2

I hear

! 3

We’
re really
Wree’ really proud of you

All the
F

C o n g r a t s on the birt h of your baby boy!

Well

Let me know if there’s a n y t hing I can do.

I’ll

Here’s to the n e w l y weds!

seY , I got the promotion!

Welcome to my new home!

 i lagni coiSz

AT APAR T Y

Great to s ee you,

how are you d o i n g ?

T h is is Ric k . H e w e n t t o

the same co l l e g e a s you.

I’m go od! How ar e

t h i n g s w ith yo u?

Hey, f a n c y s e e i n g I didn’t k now you

you here! were coming!

LISTEN TO THE AUDIO AND MA

TCH THECOR R E C T RESPONSE
 So, how do you know Gemma?

Great to see you, how are you doing?

1

H,ye f a n c y seeing you here!

I love your dres s!Whedryou

e ’ get it?

So, what do youdo?

4 4
 So, how do you k now Gemma?

I w o r k w i thher. W h a t a b o u t you?

We’re o l d s c h o o l f r i e n d s .

I love your dr e s s ! At a charit y shop –

Where’d y o u g e t i t ? for10 quid!

LISTEN OT PERSON A AND RESP OND AS PER S O N B

A
1

Great to see you, how are you doing? I m’ good! How are things with you?

H,ye f a n c y seeing you here! I didn’t know you were coming!

This is Rick. He went to the sa me

college as you.

So, how do you know Gemma? I work with .her

What about you
?

H o ws’it going? Not bad, how are you

?
 gni etanDm
oacdran

ASKING SOMEONE ON A EDTA

Do you fan c y g oing for

I w a s w o n d e r i n g i f you’
d like

a coffee nex tw e e k ?
to go out t h i s S a t u r d ay?

aeY h ,d like
I ’ that .
d’I love to!

N e x t Friday
, m aybe?
Pick me up at 7?

M O R E WYSA TO YSAY E S

S o u n d s g r e a t! I w a s hoping you’
d a s k me.

T h a t w o u l d b e r e a l l y nice. uoY took your t i m e !

Sure, why not? I t h o u g h t you’d n e v e r a s k!

 TURNING DOWN A TE
DA

d’I love to ta ke you ou t t o n i g h t .

T h a streal
’ lykind,butIalreadyhaveplans.

A n o t h e r n i g h t , mayb e?

Thanks,butImnot
’ datinrigghtnow.

4 6
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Do you fanc y going for a coffee ne x t week? ea dYh,likeI’that. Nex tFr,ydai maybe?

We should mee t up sometime. Sure, sounds good.

d love
I ’ to ta ke you out tonight.

Another night , maybe?

USE THE CHART TO C R TE

E A12SENTENCES AND YSATHEM OUT LOUD

Do you fancy going for a coffee this Saturday?

Do you fanc y going for a coffee

ek ioogtdl gni rfeoudnIwyio’as out

 MCATH THE SENTENCES AND YAS THEM OUT LOUD

mI’ not looking

I w a s hoping

uoY took

That would be

I just likeyou
 ON A FIRST EDTA E NDING THE TE
DA

Hey! Nice to se e you. T h a n k s so mu ch fo r t o n i g h t .

I had a re a l l y g r e a t t i m e .

uoY , too.
o uYl o o k g r e a t .

T h a n k s , so do yo u . S h a l l

w e g e t a c o f f e e f i r s t?

aeY h , d e f i n i tely.

I ’ l l m e s s a g e yo u .
Sounds good!

I c a n ’ t lie, I’m a bit ner vo u s . T h a t w a s lovely. Do you

f a n c y m e e t i n g u p a g a ni?

S o a m I . I haven’ t b e e n

on a date for a g e s!

Me neither!
How are you g e t t i n g home?

Have you be en on the a pp a whil e?

 W h a t k i n d o f t h i n g s are you in to?

T h a n k s for a fun ni g h t .

How long have yo u b e e n s i n gle?

I t w a s nice to han g w i t h yo u .

C a n I c a ll you?

Are you loo k i n g f o r s o m e t h i n g s e r i o u s ?

d’I r e a l l y like to se e you a g a i n .

d’I b e t t e r h e a d o ff. Ea r l y s t a r t t o m o r r o w !

48
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Hey! Nice to see you . ou, Ytoo.

ou Ylook great.
1

I can’t lie, Im
’ a bit ner vou s . S o am I. I haven’t been on a date for ages!

How are you get ting home? I m’ just booking a cab.

hgirnToht.atfm
sncuks

ylm
.elaitedartegaIh

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLING IN THE GAPS USING

YOU HEAR THEM THE WORDS IN THEPANEL

Can I callyou?

single a gain into

T h a n k s, so do you. Shall we get a

book ing head hang

coffee firs ?t

1
Are you looking for something serious? It was nice to

What kind of thin g s a re you

D

T h a n k s for a fun nig h t .

 3

d really
I ’ like to se e you

Have you bee n on the app a while

?

d bI ’e t t er

aeY h, definitel. y I’ll mes s a g e you.

How long have you bee n

T h a t w a slovely. Do you fanc y meeting

Im
’ just

u p a g a?ni

I can’t lie,Im
’ a bit ner vou s .

Maybe, I’ll ca ll you.

How long have you bee nsingle?

 gnwuppor
oihsS t

BEING ENCOURAGING

We’re never going to

I’m so s t r e s s e d . My exam s

finish on time …
a r e i n t w o w e e k s!

Hang in ther e , s w e e t h e a r t .

I know you c an do it!

Come on, we’ve g o t t h i s!

OFFERING SUPPOR T

I know thing s a r e t o u g h , uoY c a n t a lk to me any t i m e .

but we’r e here for y o u . M y d o o rs’ a l w ay s o p e n .

 T h a n k s , g u y s , you’r e t h e b e s t! Thank you, I reall y a p p r e c i a t e i t .

MORE PHRA SES

L e t m e know if I c an do any thin g . uoY ’ v e b e e n a lot of h e l p .

I k n o w t h i s h a s n ’ t b e e n e a s. y That means a l o t .

We’ve go t your bac k . I’m ve r y g r a t e f u l .

50
 LISTEN AND NUMBER

THE SENTENCES IN THE AND RESPOND AS PER S O N B

ORDER YOU HEAR THEM

We’ve got your back.

mI’ so stre s s e d .

My exams are

Thank you, I really appre ciate it.

i n t wo w e e k! s

I know thing s are tough, but we’

re

here for you.

Wree’ never

2
uoY c a n t a lk to me any time. going to finish

on time…

M y d o o rs’ always open.

That means a lot .

gniwhontIk ersa

mI’ v e r y g r a t e f ul.

er ,hguotuwb’e

efro.uroeyh

Go on, it s’ w o r t h a shot!

I don’t know

whether to tr y out

for the team.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P
 kind tough help appre ciate

ea s y a sk gr a t e f ul any t hing

1 5

A n y t hing you nee d, just .

2 6

Let me know if I can do .

3 7

sgneihrnoaIkwt rer.ourto’ueyfhwb,

4 8

oY u’ve bee n a lot of .

 gngni tkaEnandir

COFFEES, T E A S , AND SOFT DRINK S

black coffee white co f f ee e s p r e s s o cappuccino

tea herbal t ea iced te a hot chocola t e

oat milk

s k i m m e d milk soya milk

cola

w h o l e m ilk almond milk

VERBS
 to pee l to pour

to gra t e

to mix

to roll out to weigh t o slice

25
 KITCHEN EQUIPMENT

blender kitchen k nives

saucepan colander

f r y i n g pan

mixer

sieve casserole dish

cafetière

FOOD PREP
A RTION
A EATING OUT

fried stir-f r i e d deep-frie d s t a r t er

poached boiled s tew e d d e s s e r t / pud d i n g

 r o a s t e d baked grilled bill

marinated steamed smoked vegan

 Cafésand
poofhefesc

AT THE COFFEE SHOP

T h i s s a n d w ic h T h a t s’ r i g h t. Wo u l d

is vega n, right? you like it to a s t e d ?

H i , w h a t c a n I g e tyou?

owT b l a c k c o f f e e s

and an orang e

juice, pleas e .

E x c u s e me, what s’

the Wi-Fi cod e?

MORE PHRA SES LISTEN AND CIRCLE THE ITEM OU

Y HE A R

A n i c e d c o f f ee to go, p l e a s e .

Could I have a skinny l a t t e ?

 I b r o u g h t my o w n c u p.

Any milk or su g a r ?

1 2

Have you go t a loyalt yc ard?

R e g u l a r or large?

kaT e a sea t a n d I ’ ll bring yo ur

d r i n k s over to you .

4 5

54
 I’m g e t t ing a re fill.

C a n I g e t you any thin g ?

Cappuccino for A n d r e w !

I ’ l l w a it for the drink s

if you gr a b t h a t t a b l e .

LISTEN OT PERSON A AND RESP OND AS PER S O N B

oT have in or ta ke away? o t aTk e away

, p l e a s e.
 Hi, what ca n I get you?

E x c use me, is anyone sittinghere? No, it’sall yours!

This sandwich is veg an, rig ?ht T h a ts’ right .Would you liek it toas ted?
 k a Tywaaeivery
ndlae

G E T T I NGATAKEAW
YA ORDERING

S h a l l w e g e t a t a keaway c u r r y t o n i g h t ? We’ve got no fo o d . L e t s’ g e t a p i z z a in!

G o o d i d e a . I ’ l l p i c k it

up on my way h o m e .

owT b u r g e r s to go, ple a s e .

C a n I c h e c k if you

deliver to this addr e s s ?

Do you wa n t f r i e s w i t h t h a t ?

I’ve come to pick up my order.

O u r f r i e d chicken or d e r s t i ll h a s n ’ t a r r i v e d .
 C a n I t a ke your na m e , p l e a s e?

KAT EAW
YA M E A L S

VOCABUL ARY

c u r r y noodles p i z z a sushi

burgers fried c hicken fries nachos

56
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

Shall we get a Good idea.

takeaw ay curr y I’ll pick it up on

tonight? my way home.

We’ve got no food. Okay

, I’ll order it

L e t ’ s get a piz z a n!i on the app.

Can I check if

Of cours e . W h a ts’

you deliver to

your postco de?

this address
?

owT burgers Do you want f ries

to go, pleas e. with that?

I’ve come to pick C a n I t a ke your

up my order
. name, pleas?e

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P
 w ant go arr ived pick

order che ck deliver Le t s’

1 5

Can I check if you to this addres? s We’ ve got no food.

2 6

wo Tburgers to , p l e a s e. Ourfriedchkeinodrlerhas
stli nt’

3 7

I’ll it up on my way home. Let me

4 8

Okay
, I’ll it on the app. Do you
 Barsandsbup

BUYING DRINKS

I t s’ my roun d! Wh at s’
Hi, can I g e t t w o gin

e v e r yo n e d r i n k in g ?
a n d t o n i c s , p l e a s e?

Sure. Wo uld you like ice

and lemon wi th that? A pint of la g e r f o r m e , p l e a s e!

MORE QUESTIONS

W h a t l a g e r s have you go t o n t a p? W h a t s o f t d r i n k s a r e t h e r e?

Have you go t a bar menu? Do we pay a t t h e b a r?

Do you ser ve m o c k t ails? Wh at time do y o u s t o p s e r v i n g ?

L A S T O RD E R S VOCABUL ARY

on tap
 L a s t o r d e r s , p l e a s e !We

close in 10 m i n u t e s .

wine

C a n w e h a ve t h e s a m e a g a i n , p l e a s e?

s o f t drinks

GOOD TO KNOW

alcohol-free l a g e r

In UK English, Can I ge t . . . ? is an incr e a s in g l y

common way to a sk for thing s in s h o p s , c a f é s ,

or rest aurant s .

58
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

L a s t orders, plea se! We close n10i minutes . C an we have the s a m e a g ain, plea se?

I t s’my round!What s’ e v e r yone drinking?

W h a t d r y white wine ca n you recomme nd?

Hi, can I g e t t wo gin and tonic s, plea se?

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R

YOU HEAR THEM WITH

Have you got a bar menu?

Can I get a
1

What time do you sto p s e r v nig?

Hi, can I g e t t wo gin and tonic s, plea se?

I t s ’my round!What s’ e v e r yone drinking?

Do you ser ve
2

Can we have the s a m e a g ain, plea se?

 F

Wehavea large selec tion – check out

3 A g l a s s of

our wine list .

What lagers have you got on ta?p

4 What
Do we pay at the ba?r

What
5
 Ahtetnresta
aru

BOOKING AABLE
T

Do you have a r e s e r v a t ion?

H e l l o d. like
I ’ to boo k a t a ble

for this eve n i n g , p l e a s e .

How many in you r p a r t y? seY , in the na m e o f C h e n .

ORDERING YOU R M E A L

Are you re a d y t o o r d e r ?

I’ll have t h e f i s h , p l e a s e .

I think I’ ll go for

d’I like the

the salad, too.

salad, plea s e .

Could I have t h e s t e a k ?
 A R EAUSRT ANTA T BLE

VOCABUL ARY

wine li s t menu t a b l e nu m b e r

d e s s e r t spoon

white w ine

ice bucke t

side plat e

napkin fork plate

60
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Do you have a res e r vation? e s,Yin the name of Chen.

d’ I like to bo ok a ta ble for this eve ning, p l e a s e. How many in your p a r t ?y

Are you ready to order? I ’l have the fish, pleas e.

Does anyone have any allergies? e s,YI’m allergic to n u t s .

LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

YAS THE SENTENCES OUT LOUD

, RE P L ACING THE PICT URES WITH WORDS
1
I’ll bring you the . 4
I think I’ll go for the .

2
I’ll have the , plea se. 5
I’ll bring you the .

3
Could you bring us a , plea se? 6
Could I have the ?
 DISCUSSING YOU R M E A L MAKING COMPLAINTS

H o w s’ your so up? S o r ,r b yu t …

Really t a s t . y

H o w s’ y o u r ?s

I t s’ r e a l l y g o o d .

Want to tr y s ome?

IYAP NG THE BILL

uoY r chicken l o o k s d e l i c i o u s .

Would yo u like to se e

the desser t m enu?

I t s’ a bit to o s a l t , a yc t u a ll.y

H o w s’ your st e a k ?

Shall w e s plit the b ill?

 N o t h i n g s p e c ial, to be h o n e s t .

I s h o u l d ’ v e o r d e r e d t h e s a l a d!

MORE PHRA SES

How would you like to pay?

GOOD TO KNOW

W e o f ten use actually or to be hones t at the

C a n w e p a y b y c a s ?h

b e g i n n in g or end o f a sente nce to gi ve an opinion,

s h o w w e d i s a g r e e w i t h s o m e o ne, or corr e c t

Would yo u like a rec e i p t ?

a misunders t a n d i ng .

62
 LISTEN AND CIRCLE

THE ITEM OY U H E AR AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

Really t a s t y get this

H o ws’ your steak?

Shall we split the bill?

uoY r chicken look s delicious.

H o ws ’ your soup
?

4
 USETHECHARTTO CREA
TEEIGHTSENTENCESANDY SA
THEMOUTOLUD

hisT chicken is a bit too salty

, actually
.

a bit too sa l , t y

a bit too cold,

This chicke n is

nothing spe cial,

really ta s ,t y
 gnigkonC anideat

FOLLOWING A RECIPE COOKING ME

What are yo u making? How are you c o o k i n g t h e b r o c c o l i ?

mt’rI yniganewercpoeibfrowniesna.Fcyhelpnig?

Sure, love t o ! I ’ l l s t a r t

w e i g h i n g t h eflour.

H o w l o n g d o e s t h e b r e a d n e e d i n t he oven?

I ’ v e b r o u g h t t h e s oup to

t h e b o i l . W h a t n e x t?

It says t o c h e c k i t a f t er 30 minut e s .

O k, aI ’yl l s e t

the timer!

F a n c y e g g s for lunch?

Poached or s c r a m b l e d ?

S o w h a t d o we L e t ’ s see… Pe el and

d o n e x t? slice the app l e s .

 MORE RECIPE P H R A SES MOREYS
WATOCO O

C h o p t h e b u t t e r in t o c u b e s . F r y the onions fo r five minut e s .

M i x t h e i n g r e d i e n t s t o g e t h. e r S h a l l I g r ill or fr y the fish?

Stir the che e s e i n t o t h e s a u c e . I’m r o a s t i n g a chicken f o r o u r l u n c h .

P r e h e a t t h e oven to 250 °C4( 8 0 ° F ) . I ’ v e b a ked you a bir t h day cake!

6 4
 LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

LISTEN OT PERSON A AND RESP OND AS PER S O N B

What are you mak nig? I m’ t r y ing a new recipe for brownie s .

How are you cooking the broccol?i I m’ steaming it to keep the flavour
.

So what do we do nex ?t L e t ’ s see… Pe el and slice the apples .

How long does t he bread need in the oven

? It says to check it af ter 30 minutes .

I’ve brought the soup to the boil. What nex ?t ur nTit down and simmer for 20 minutes.
 YAS THE SENTENCES OUT LOUD
, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

Preheat ba ked set Mix weighing simmer Chop roa sting

1 5

I’ll s t a r t the flour

. Im
’

2 6

t h e b u t ter into cube s .

3 7

the oven to 250 °C4( 80°F). I’ve

4 8

u T rn it down and for 20 minute s . Okay

, I’ll
 COOKING TOGETHER

Who’s coo k i n g t o n i g h t? I t s’ my tur n. I’m doing veg g i e l a s a g n e .

G r e a t ! I l ove the

way you ma k e i t .

Shall I do so m e g a r l ic b r e a d t o g o w i t h i t ?

HAVING A BARBECUE

C a n I g e t anyone a drink? F o o d ’ s r e a d y ! Grab a p l a t e .

d’I love a bit of e v e r y thin g !

O o h , w h a t have you go t?
 COOKING FOR FRIE NDS

T h a n k s for having us over

. I’ve made a Thai gr e e n

S o m e t h i n g s me l l s g o o d ! c u r r. Hyope you like it!

66
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A E

Food’s ready! Gra b a plate. I’ve made a Thai green c u r .r y

B
F

This is so delic ious. Is there any thing you don’t eat?

C
G

Who’s cooking tonight? I can’t have things that conta in gluten.

D H

Can I get anyone a drink? Ooh, what have yougot?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Can I have

I think I’l l st a r t

d’ I love

mI’ allergic

Shall I do some

T h a n k s for

Something
 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

ihT s is so

so

delicious
.

This is really

absolutely
 eerFmieseatndhobi

OUTDOOR ACTIVITIES

running

walking

t a i chi

skateboarding

yoga

flying a k i t e

having a picnic

GAMES CREATIVE HO
 d a r t s board ga me j i g s a w p u z zle painting

k n i t t ing

gaming dominoes
cards

chess

chess pi e c e s

p o t t e r y

chessboard

68
 snowboarding

skiing

climbing

sailing

fishing

swimming

orienteering

camping horse r iding

ENTERTAINMENT MUSIC GENR

theatre cinema nightclub pop

ballet concert festival hip-hop

band orchestra choir j a z z

 maenAthtiec

G E T T ING TICKETS

What time i s t h e n e x t s c r e e n i n g ?

T h r e e t i c k e t s for the

I t s’ at 2pm.We’r e j u s t in time! 2 p m s c r e e ni n g , p l e a s e .

ASKING QUESTIONS ABOUT ACCESS

Is the film okay f o r k i d s under 10? C a n I g e t to Sc r e e n 2 t his way?

I t s’ a “ U, s o” i t s’

fine for all a g e s ! seY , j u s t follow the ra m p s .

 DISCUSSING THE FILM

T h o s e a c t ion scenes

How good wa s that? T h a t w a s way to o long!

r e a l l y b lew me away!

The 3D gl a s s e s m a d e i t s o r e a l i s t ic!

07
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

What time is the I t s ’at p2 m.

n e x t screening? Wree’ just in time!

Is the film

I t s ’ a ,“Uso ”it s’

okay for kids

fine for all ages!

under10?

Can I get to seY , just follow

Screen 2 thisway? the ramps.

T h o s e a c tion

How good

scenes really

w a s t h at?

blew me away!

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P
 film kee n 3D g l a s ses pop corn

kids subtitled seats scre e n

1 5

The made it so realis tic! Is there time to get

2 6

Which is it showing at? How long is the

3 7

Can we have at the back? Is this the

4 8

I w a sn’t on the ending. Is the film okay for

 er tAahteht

AT THE BOX OFFICE

Any sea t s l e f tfor tonight?

I’m p i c k i n g u p the ticke t s

I o r d e r e d onlin e.

Okay, I j u s t ne ed y o ur

b o o k i n g r e fe r e n c e .

seY , I’ve j u s t h a d t w o r e t u r n s .

BEFORE THE PERFORMANCE

C a n I s e e your tic k e t s , p l e a s e?

P l e a s e s w i t c h o ff y o ur ph o ne s .

The show is a b o u t t o s t a r t .

Follow me, you’re in

t h e f r o n t r ow.
 INSIDE THE T H TRE
EA

VOCABUL ARY

seat

p e r f o r mer

box

front row

audience

27
 LISTEN AND CIRCLE THE ITEM OU
Y HE A R

1 2

4 5

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Any seats l e f t

1 I’ve booke d s e a t s

2 Is there

3 Can I see

4 Where is
 USE THE CHART TO C R TE
E A SIX SENTENCES ANDYSATHEM OUT LOUD

Follow me, you’re

Follow me, you’

re

in the front row

.

I’ve booke d seat s

 Ctonerc sand
svalietsf

AT A CONCERT T AAN OPEN-

AIR FESTIVAL

W h a t t i m e d o e s t h e m ain gig s t a r t ? Who’s playing on th e m a i n s t a g e t o n i g h t ?

9pm, but the s u p p o r t

b a n d h a s j u s t come on.

Have your ba g s r e a d y f o r in s p e c t i o n , p l e a s e .

MORE PHRA S

S o r ,ryou
y can’ t

take b o t t les in.

I s t h e c a mp s i t e o p e n y e t ?

I c a n ’ t find my tent .

C a n I s e e y o ur wr i s t b a n d , p l e a s e ?

L e t ’ s find the re f r e s h m e n t

s t a n d . I’m t h i r s t y !

That food t r u c k s e l l s great b u r g e r s .

The toilet queue is too long!

I ’ l l m e e t you b ack in th e m a i n a r e n a .
 AT A C L A SSICAL CONCERT

There’s a f r e e c l a s sical T h a t w a s really

c o n c e r t at th e p a r k t o n i g h t . i m p r e s s i v e!

Do we have to

book ticke t s ?

No, we can

j u s t t urn up.

4 7
 LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

RESPOND OUT LOUD OT THE AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

Who’s playin g on the main st a g e tonight?

turn up the line-up

Here’s
come on per formance

the main arena

L e t ’ s find the refreshment s t a n d . mI’ thirs t y !

3

Do we have to book tickets

?

What time doe s the main g i g s t a r t ?

9pm, but the suppor t b a n d h a s just

T h a t w a s really impressive!
 At the gym

JOINING A GYM ATTENDING

Have you be en to thi s f i t n e s s c l a s s b e f o r e?

H o w m u c h d o e s i t c o s t to join?

Here’s o u r l i s t o f m e m b e r s h i p o p t i o n s .

Can I have a tour? Hi, I’m here for t he spin cl a s s .

seY , I’ll s how you rou nd now.

So, wh at do yo u think?

VOCABUL A
 It all look s g r e a t . Sign me up!

personal trainer

OTHER QUE S T I ONS TO ASK

W h a t f i t n e s s c l a s s es do yo u run?

spin cla s s

Would I ne ed to p a y e x t ra for yo g a c l a s s e s ?

Can I book a p e r s o n a l t r a i ne r ?

fitness c l a s s

A r e t h e r e a n y w o m e n - o n l y s e s s ions?

67
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B THE SEN

YOU HE

A B

Can I have a tour?

Here’s our list

How much does

of membership

It all look s g reat. Sign me up!

it cost to join
?

options.

Can I book a p e r s o n a l trainer?

Here’s our list of memb ership options.

Have you bee n

seY , a few times .

to this fitnes s E

What fitness cla s s e s do you run?

I t s ’ good f un!

c l a s s before?

How much does it cost to join

?

Are there any women-only se ssions?

Can I have seY , I’ll show

a tour? you round now. WouldIneed to pay e x tra for yoga c l a s ses?

So, what do It all look s g reat.

youthink? Sign me up!

Great, grab a

Hi,mI’ here for

free bike and

the spin cla s s .

joinin!
 USE THE CHART TO C R TE
E A FIVE SENTENCES ANDYSATHEM OUT LOUD

ave
H you been

to this yoga

Have you bee n to this

class before?
 Sport
sencgiattivi

TEAM GAMES AT THE SPORTS CEN

Wanna join u s for a ga m e o f b a s e b a l l ? Hi, do you gi ve tennis l e s s o n s here?

aeY h, I’m u p f o r t h a t .

Are you comi n g t o b a s k e t b a l l p r a c t i c e? C a n I b o o k a s w im m i n g s e s s i o n , p l e a s e?

No, I spra ined my

ankle las t week!

P a s s it! O v e r h e r e!
uoY l o o k l o s t . Do y o u n e e d any help?

Shoot! Man on!

 SPORTS

VOCABUL ARY

American football badminton baseball cricket

athletics ice hoc key rugby swimming

87
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

Wannajoni us for a game of bas eball?

1 Hi, do you give tennis lessons here?

2 Can I book a s wimmin g sessio n, pleas?e

3
P a s s it!

Are you coming to basketball p r a c tice?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, R E P

WITH W

A B

Can I book Of cours e.

a swimming What time

1
Wanna join us for a ga me of ?

session, p l e a s?e would you?like

Are you coming to prac tice

?

Are you coming No, I sprain e d

t o b a sketball my ankle la s t
 p r a c t i?ec week!

3 Do you give less ons

uoY look lost . mI’ looking for

Do you need the badminton

anyhelp? court .

d likIet’o book a le sson, pl e a s e.

Wannajoni us

aeY h,I’m up

for a game of

for that.

Wunrepac ceiotnMonda.ys
b a s e b a l ?l
 Sport sevnets

BUYING TICKETS WHCATING SPORT

A r e y o u w a tching the a t h l e t i

F a n c y going to wa tch

the golf tournament?

seY ! When do tic k e t s g o o n s a le?

noT i g h t . I think

t h e y ’ ll sell ou t f a s t!

Are you sh o w i n g

t h e f o o t b a l l here?

Any sea t s l e f t for the

t e n n i s f i n a l today?
 seY , t h e r e a re a few.oY u’re j u s t in time!

C o m e o n , g u y s!

OTHER QUE S T I ONS TO ASK

Have all th e t i c k e t s sold o u t ?

C a n I b u y a s e a s on ticket?

Is there a s t u d e n t discount?

Keep goi n g !
Do you have s e a t s f o r d i s a b l e d s p e c t a t o r s ?

80
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

F a n c y going to watch the golf tournament? e! sWhen

Y do tickets go on sale?

2
Are you showing t he football here?

Any seats l e f t for the tennis final today? e s,Y there are a few
ou.erY’ just in time!

Are you watching the athletic? s ou Ybet! It s t a r t s in half an hour

.

Come on, guy! s ou Ycan do it!

LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED
 USE THE CHART TO C R TE
E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

the golf tournament

Any seats le

Any seat s lef t for

for the golf

F a n c y going to watch

tournament today?
 seibHo

ATS RTING A NEW HOBBY

G u e s s w h at? I’ve j u s t C h e c k t h i s o u t … I’m

s t a r t e d doing ka r a t e ! g i v i n g k ni t t ing a go!

No way! Go od for you! Wow! May b e I ’ l l h ave a go, t o o !

ASKING ABOUT HOBBIES

Have you go t any hobbies?

S o , w h a t do you norm a l l y

do in your fr ee time?

aeY h, I play t e n n i s a n d I u s u a l l y g o s w imming a t the

I’m le a r n i n g t h e g u i t. a r w e e k e n d . H ow about yo u?
 LAT KING ABOUT HOBBIES

So how long have you The piano? Since I .wa

1 s1

all been playing?

I ’ v e b e en playing the

s a x for10 y e a r s!

82
 LISTEN AND CIRCLE YAS THE SENTENCES OUT LOUD
,

THE ITEM OY U H E AR R E P L ACING THE PICT URES WITH WORDS

1 mI’ giving a go!

2 I ’ v e t a ken up re cently
.

3 I only st a r ted learning a year a go.

4 I usually play at the wee kend.

5 I’ve jus t s t a r te d le arning the .

6 I’ve be en play ing the for six years .

5
 USE THE CHART TO C R TE
E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

I’ve been
doing karate

doing karate

playing the g u i t a r

I’ve be e n

for two years

.

learning the piano

playing tennis
 hSonapds s eserciv

T H E C I T Y CENTRE

p e t r o l s t a t ion supermarket

S P A C E M O V I E 3 P U P P E T S T O R Y

g y m cinema

l i b r a r y post o ffice
 T Y P E S OF SHOP

b a k e r y butcher fishmonger greengrocer

antiques shop florist optician h a i r s a lo n / b a r b e r

8 4
 hotel shopping ce n t r e

market

p har m acy

police ca r

police st a t i o n

customer queue
 MONEY MAT T E R S

banknotes coins debit car d l o y a l t y card

sale / reduce d receipt pay (fo r s o m e t h i n g ) return g oods

 tAtekhtream

G E T T I NG A BARGAIN

W h a t s’ your be s t p r ice for this?

I c a n ’ t go any low e r t h2a n 1£ .

I’ve onl y got0£1.

uoY ’ve go t a deal!

BUYING FRESH PRODUCE

How much is thi s c h e e s e? Could I have a box of eg g s ?

I t s’ £3.99 p e r k ilo. Would yo u like six or2 1 ?

 VOCABUL ARY FOOD MARKET

a bunch of gr a p e s a loaf of bre a d a p u n n e t of st r a w b e r r i e s a block of che e s e

a box of e g g s a b a g of ap p l e s a kilo of po t a t o e s a jar o f h o n e y

86
 LISTEN OT PERSON A AND RESP OND

AS PER SON B

A B

d likIea’ loaf of Here you go.

bread, pleas e. T h a t ’ll be £ 2.50.

W h a ts’ your bes t I can’t go a ny

price for this

? lower than2. £1

Will you

uoY ’ve got a deal

!

take01£ ?

How much is

I t s ’ £ 3.99 per kilo.

this chees?e

T h a ts’my

I’ll t ake it!

final offer
.
 USE THE CHART TO C R TE
E A SENTENCE S AND YSATHEM OUT LOUD

Can I have a jar

a bunch of grap e s ,

of honey
, please?

Can I have

Could I have

a punnet of str a w b e r r i e s,
 et Atmkuprehtaes

ASKING FOR THINGS

C a n I h e l p you at all? How many

s l i c e s o f h am?

d’I like eigh t , p l e a s e .

Do you have a ny

more bag u e t t e s ?

W h e r e c a n I find the

g l u t e n - f r eep r o d u c t ?s

LISTEN AND NUMBER LISTEN AND CIRCLE THE ITEM

THE SENTENCES IN THE YOU HEAR

ORDER YOU HEAR THEM

 A

uoY ’ll find them in aisle

0. 1

I can’t find t he pet foo d.

Can I help you at all?

How many slices ofham?

Do you stock oat milk here

?

d’ I likeeight, plea se.

88
 E x c u s e me, wher e uoY ’ll find them

are the cer eals? in aisle 10 .

I c a n ’ t find the pe t f o o d .

I t s’ r i g h t h e r e , a t the

end of this a i s l e .

LISTEN OT PERSON A AND RESP OND AS PER S O N B

A
1

How many slices ofham? dI’ likeeight, plea se.

E x c u s e me, where are the cereals

? ou Y’ll find them in aisle
0. 1

Do you sto ck oat milk here? e s,Y i ts’in that fridge just over t here.

I can’t find the pet fo o d . It s’ right here, at the e nd of this aisle.

Do you have any more bag u e t t e? s uJ st a moment , I’ll get some for you.
 AT THE CHECKOUT

T h a t s’ £45.2 0. Have

Do you need a b a g ? you got a l o y a l t y c a r d ?

No, I’ve b r o u g h t my o w n , t h a n k s . seY , j u s t a s e c o n d …

USING THE SELFCHECK

OUT VOCABUL

E x c u s e me, this milk c a r t o n i s l e a k in g .

b a k e r y

N o p r o b l e m , I ’ ll go

and get a nother one.

d a i r y product s

This barcode won’t s c a n .

 gluten-free produc t s

H e r e . I ’ ll give it a tr . y

pet fo o d

P l e a s e t a p o r i n s e r t your car d

into the pay m e n t d e v i c e .

9 0
 Would yo u like to us e

the self- c h e c k o u t ?

No,thank s.Im’happytowai t .

LISTEN AND NUMBER YAS THE SENTENCES OUT LOUD

,

THE SENTENCES IN THE R E P L ACING THE PICT URES WITH WORDS

ORDER YOU HEAR THEM

Do you need a bag?

1 E x c use me, where’s the aisle

?

This barco de won’t sca n.

Wouldyoulike to use the

self-checkout?

2 Would youlike to use the ?

No, thank s. mI ’ happy to wait.

E

T h a ts£45.20.
’ Have you got

a l o y a l t y card?

3 Where can I find the ?

Can I use thes e vouchers

?

4 Do you sto ck here?

5 I can’t find the and .

 eAthrtega
tnednrec

B U Y I N G P L ANTS

Hello, how We need s o m e a d v i c e on What kind o f h o u s e p l a n t s

c a n I h e l p? s t a r t ing up a veg e t a b l e g a r d e n .

P L A NT C A R E

W h e n i s t h e b e s t t ime to plan t t h e s e s e e d s ?

H o w m u c h s u n l i g h t d o t h e y n e e d ?

Hoyewhenotdfndgwi?erat

H o w t a ll will th e p l a n t g r o w ?
 GARDENING
VOCABUL ARY

herb ga rden houseplant outdoor pl a n t s s e e d s

wheelbarrow spade watering can trowel

29
 LISTEN AND NUMBER YAS THE SENT

THE PICT URES IN THE ORDER FILLING IN THE GAPS USING THE

THEY ARE DE SCRIBED WORDS IN THEA P NEL

see ds fe ed sunlight

wee ds sur v ive look ing

Will it

When is the be st time to plant the se

How much

Does it nee d much

H o w o f ten should I

How do I get rid of

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 When is the bes t time

We need some advice

W h a ts’ a good

I don’t really mind, but

What kind of housepl an ts

How do I
 eAhterDYosI t

ASKING FOR ADVICE

gn?em
obdy
liadcnm
eoatdwW
nlfureoasth

WhatdoInee dfornilt gmybathroom?

W h a t s’ b e s t for pla s t e r i n g w a l l s ?

What have you got f or filling a cra c k ?

BUYING TOOLS

Can you sh ow me to the to o l s s e c t ion?

I’m lo oking for a h a m m e r a n d n a i l s .

W h e r e c a n I find a saw?

W h o c a n I a s k a b o u t d r i lls?
 TOOLS AND HOME IMPROVEMENT S

VOCABUL ARY

hammer
nail screwdriver screw

t o p a in t to plas ter to sand to tile

94
 LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R E P

YOU HEAR THEM WITH WO

W h a ts’ b e s t for pla s t e r ni g walls

?

What do I need for tiling my bathroom

?

1 mI’ looking for a .

What should I use for painting my kitchen

?

Where can I find a saw?

2 Where can I find a ?

What have you gotforfiling a crack?

Who can I a sk a bout dril

?sl

3 Have you got a ny ?

Will I nee d ID to buy this saw?

I need to hang a pict ure.

mI’ looking for a hammer and nails . 4 Who can I a sk about ?

mI’ a f ter some advice a b o u t p l a s tering.

5 What kind of do you sell?

6 Where are the ?

 USE THE CHART TO C R TE
E A NINE SENTENCES AND YSATHEM OUT LOUD

What do I need for plastering walls?

What do I need

What would you recommend for

W h a ts’ b e s t
 sgnehiytuBolc andoshes

AT THE CLOTHES SHOP

Can I tr y t h e s e d r e s s e s o n , p l e a s e?
Have you go t this

s h i r t in a larg er size?

Let me g o and chec k . seY , you ca n t a k e up to four i t e m s i n .

AT THE SHOE SHOP

uoY r w e b s i t e s ays yo u’ve

Have you go t t h e s e

g o t t h e s e s a n d a l s in s t o c k .
t r a i n e r s in a size 10?

I do n’t think so, b u t

seY , t h e y c a me in yes t e r d .a y
I ’ l l j u s t check for you.
 CLOTHES AND SHOES

VOCABUL ARY

t r o u s e r s s k i r t dress jacket

jumper s h i r t sT- h i r t sandals

96
 LISTEN AND NUMBER

THE PICT URES IN THE ORDER AND

THEY ARE DE SCRIBED

Can I tr y t h e s e

These trouser s

Have you g

these tra

Have you got

th

USE THE CHART TO C R TE

E A2SENTENCES AND YSATHEM OUT LOUD
 USE THE CHART TO C R TE
E A2SENTENCES AND YSATHEM OUT LOUD

Hvae you got this jumper in a size 10, please?

jumper

jacket

Have you got this

suit

in the next size down,

shirt
 ninruteRgods

E X P L AINING THE PROBLEM REFUNDS AND EXCHANGES

I have to re t u r n t h i s , b u t I l o s t my rec e i p t .

W h e r e c a n I r e t u rn this b a g ?

I b o u g h t t h e w r o n g c olour.

O u r r e t u r n s d e s k is on the se c o n d f l o. o r

I need to r e t u r n these t r o u s e r s . I’m r e t u r ning this ha t . I j u s t d o n ’ t like it!

C a n I a s k w h a t t h e p r o b l e m i ?s

T h e y ’ r e too big.

No, it wa s a g i f t .
 MORE PHRA SES

I bought t he wrong s i z e .

I b o u g h t t h i s o n l i n e . C a n I g e t a re f u n d ?

T h e l a m p i s n’ t w o r k i n g p r o p e rly.

T h e s h o e s a re too tig h t .

T h e d r e s s d o e s n ’ t fit p roperly.

T h e v a s e is broke n .

98
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

I bought this online. Ca n I get a ref und? e s,Y I just ne ed your order number
.

Where can I re turn this bag?

I bought the wrong colour

.

I need to re turn thes e trousers . C a n I a sk what the problem? is

Do you have a receipt? No, it was a gif t .

C a n I a sk what the problem? is T h e y ’ re too big.

YAS THE SENTENCES OUT LOUD

, RE P L ACING THE PICT URES WITH WORDS

I have to retur n this, but I lost my

1
The a re too tight .
 Where can I re turn these ? The
2 5

3 This is too small. 6 I need to return this

 , r i gan, Hainmdgoro beauty

MAKING AN APPOINTMENT

Would you like to make a n a p p o i n t m e n t ?

seY , p l e a s e . C a n you

d o T h u r s d a y at 3pm?

We’re f u l l y b o oked on

T h u r s d, aI y’maf r a i d .

How about Fr iday mornin g ?

Friday is fine. Is 9.30 okay?

AT THE BARBER’S VOCABUL ARY

I j u s t n e e d a q u i c k t r i m . Can you fit me in?

hairdresser
 Could you wa it 20 minut es?

There’s o n e p e r s o n b e f o r e y o u .

cut

N o t t o o m u c h off the top, p l e a s e .

Sure. No proble m .

facial

100
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Wouldyou like to make an appointment? C an you do Thursday at3pm?

Wree’ fully b ooked on Thurs,yad Im

’ afraid. How about Fr iday morning?

Not too much off the top,p l e a s e.

I just nee d a quick trim . Can you fit men?i

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Wouldyoukile

Can you do

Is Saturday af ter noon

I just nee d

Wree’ fully b ooked

Can you come in

 USE THE CHART TO C R TE
E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Can you fit me

fit me in on

in on Monday?

Can you

do
 CONSULTI N G T H E S T YL I S T

S o , w h a t are we doin g today? I feel like a c h a n g e , but I

d o n ’ t k n o w w h a t t o go .for

Just my u s u a l , I think. H ave a look t h r o u g h t h e s e

s t y l e s , t h e n we’ll have a c h a t .

MORE PHRA SES

W h a t c o l o u r w o u l d b e b e s t for me? Could you cut t h e f r inge a bit mor e?

Could you cu t it a bi t s h o r t er at the s i d e s ? I’ll have s o m e s t y l ing gel on i t , p l e a s e .

Leave i t l o n g e r o n top, plea s e . Do you think I s h o u l d g o f o r h i g h l i g h t ?s

BEAUT Y AND GROOMING

d’I like a manicur e a n d p o l i s h . I booked a back wa xfor 4pm.

Okay. Have a look a t t h e s e

c o l o u r s a n d t ake y o u r p i c k . C o u l d I t a ke your name, pl e a s e ? e sY , t h a t s’ r i g h t .

201
 LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLING IN THE GAPS USING

YOU HEAR THEM THE WORDS IN THEPANEL

d‘ I likeamanicure and p olish.

a bit more suit you go for bes t

What colour would be b est forme?

my usual s t y ilng on top

DoyouhntikIshoudlgofhrig?hlhts

I feel like a change, but I don’t know w hat

Could you cut it a bi t s h o r ter at

to

the sides
?

Just

Leave it longer ontop, p l e a s e.

I ’l have some

Could you cut the fringe a bitmore?

W hat colour would be

So, you’
re having the aromatherapy

facial today?

Could you cut the fringe

I feel like a change, but I don’t know

I think a shor ter s t yle would really

what to go. for

L eave it longer

I’ll have some st yling gel on it, plea se.

 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

What style would

style

be best for me?

What colour

highlight s
 gngnidnieSv ianederc

AT THE POST OFFICE

I need to send this

Okay. Can you p op it Can I have some

p a r c e l t o A u s t r a li a .

o n t h e s c a l e s , p l e a se? f i r s t c l a s s s t a m p s , p l e a s e?

I’ve come to
W h a t s’ the

c o l l e c t a parcel .
n a m e , p l e a s e?

MORE PHRA SES

How much is a s e c o n d c l a s s s t a mp? H o w s o o n w ill my parc e l a r r i v e?

C a n I s e n d t h i s l e t t e r to Fran ce? C a n I s e nd this by s p e c i a l d e l i v e r y?

H o w m u c h d o e s i t c o s t to se nd t h i s t o J a p a ?n W h a t s’ t h e f a s t e s t way to s e nd this p a r c e l ?

COURIER SERVICE
 Can you s i g n f o r t hi s , p l e a s e? D e l i v e r y for a Mr Jack son?

Sure, I’ve been w aiting

We’re on the third

for it to ar rive!
floor. T h a n k s!

104
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

t sspesamr?aevnoi,ltaefcpsm
IhCe

Can you sig n for this, please? Sure, I’ve been waiting for it to arr ive!

I need to send this pa rcel to Austr a l i a . .yaOkCanyoupoptionthescales,ple?ase

Deliver y for a Mr Jacks on? We’re on the third floor

. T h a n k! s

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLING

THEY ARE DE SCRIBED USING THE

waiting collec t sign ar rive

How many would you

Can you
3

How much doe s it

this to Japan
?

I’ve come to

Can you

How soon will my parcel

Can I

Sure, I’ ve been
 ecM
naoneyandi f

OPENING A BANK ACCOUNT

G o o d m o r n i n g , h o w c a n I help?

How can I acc e s s m y

new account onlin e?

d’I like to ope n a bank

account, pl e a s e .

G r e a t . H ave you

b r o u g h t s o m e ID?

seY , I’ve got my p a s s p o r t .

MAKINGYMENT
PA S VOCABUL ARY

AND WITHDRAW
ALS

How do I pay mone y

into my sav i n g s a c c o u n t ?

c a s h
 debit car d

uoY c a n u s e t h e s e l f - s e r v i c e m a c h i n e .

W h a t c a n I do for you to day?

bank st a t e m e n t

d’I like to wi t h d r a w £ 3 0 0 in

c a s h . H ere’s my d e b i t c a r d .

to pay m o n e y i n t o

106
 LISTEN OT PERSON A AND RESP OND

AS PER SON B

A B

d likIeto’

Good morning ,

open a bank

how can I help?

account, plea se.

Great. Have

seY , I’ve got

you brought

my pas s p o r t .

someID?

How do I pay
uoY can use

money into my
the self-s e r v ice

savings account?
machine.

How can I Via our website or

access my new you can download

accountonlin?e the banking a pp.

USE THE CHART TO C R TE

E A FIVE SENTENCES ANDYSATHEM OUT LOUD
 I’d like to open a bank account, please.

open a bank account,

withdraw £300 in c a s h ,

d likIeto’
open a sav ings account,

transfer mone y into my bank account,

pay money into my savings account ,

 ORDERING CURRENCY

I’ve come to pick up th e d o l l a r s I o r d e r e d online.

I’ve ju s t o r d e r e d o u r

holiday money!

A mix of bo t h w i l l b e fin e.

G r e a t . D id you get a g o o d e x c h a n g e r a t e?

CARD PROBLEMS

H e l l o t h e r e . C a n I h e lp?

I ’ v e l o s t my w a l l e t and b ank c a r d s .

Could you ca n c e l t h e m f o r me?

N o p r o b l e m , w e ’ l l s o r t it o ut fo r you.

O f c o u r se. I j u s t need to

confirm your d e t a i l s f i r s t .
 WAYS TOYPA

How would you like to pay?

S h a l l w e s p l i t i t t h r e e way ?s

I ’ l l g e t t h i so u. Y

c a n t r a n s f e r your

s h a r e l a t. e r

Okay, t h a n k s . L e t me know you r b a n k d e t a i l s .

801
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Wouldyou prefer small or large notes

? A mix of both will be fine.

T h e c a sh machine has

j u s t s w allowed my card!

How would you liketopay?

I’ve just ordered our holiday money! G

I’ve lost my wallet and bank ca rds.

Could you cancel them for me?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 I’ve come to pick up

uoY can trans fer

I’ve jus t ordered

T h e c a sh machine has just

Shall we split it

Let me know
 r b iAhtel a r y

JOINING THE LIBRARY

Do you run c o m p u t i n g c o u r s
H i t h e r e . How do I join the l i b r a r y?

I ’ l l j u s t n e e d some ID an d

p r o o f o f yo u r a d d r e s s . e sY , here’s a l i s t o f all ou r c l a s s e s .

USING THE LIBRARY

d’I like to ta k e t h e s e b o o k s o u t . H ave you go t this

as an audiobook?
 If you’ve got yo u r l i b r a r yc a r d , seY , we do. I ’ll show you

you can u s e t h i s s c a n n. e r how to downlo a d i t .

MORE PHRA SES

I need to r e n e w t h e s e b o o k s , p l e a s e . W h e r e i s t h e children’s s e c tion?

Where do I r e t u r n t h e s e b o o k ?s Could you rec o m m e n d a g o o d t h r i l l e r ?

Can you he lp me find a boo k , p l e a s e? C a n I s e e y o u r n e w s p a p e r a r c h i ve?

0 1 1
 RNETOPSIOSTLNA

OPOSRNEBNDSARP

A B

Hi there. I’ll jus t n e e d some

How do I join ID and proof of

the libra r y ? your address .

Can we use a Of cours e. I’ll b ook

computer for our you one in the

school projec ?t study space.

seY , we do. I’ll

Have you got this

show you how to

a s a n audiobook?

download it.

Do you seY , here’s

run computing a list of a l

c o u r s e s here? our clas s e s .

If you’ve got

d likIeto’

your libra r y card,

t a k e these

you can use

b o o k s ou t .

this scann.er
 YAS THE SENTENCES OUT LOUD
, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

audiobook libra r y book s newspaper sec tion cours e s

1 4

Do you run computing here? How do I join the

2 5

Have you got thi s a s an ? Where is the children’s

3 6

I need to renew these , p l e a s e. Can I see your

 krWoandstudy

JOBS / OCCUP
ITA ONS

s e r v er chef teacher cleaner

dentist pharmacist
doctor nurse

courier police officer firefighter s e c u r i t y guard

mechanic estate a g e n t librarian accountant

e le c tr i cian carpenter engineer

app develo p e r

plumber

architect

builder
 SCHOOL AND COLLEGE

school / college classroom lesson

universit y timetable t o t a ke an e x a m / a te s t

l e c t u r e d i s s e r t ation graduation

WORLD OF WORK

employer employee freelancer

p e r m a n e n t jo b t e m p o r a r y job full-time job

o v e r t ime flexitime to go o n m a t e r n i t y l e a v e

w a g e s s a l a r y hourly ra t e

bonus
pay ri s e pay cut
 lhcosAto

CHOOSING A SCHOOL

We offer a w i d e r a n g e o f s u b je c t s . T he child ren have

m a t h s e v e r yday.

H o w o f t en do they

I s m u s i c p a r t of the cu rricul um? have scie n c e l e s s o ns?

ATS RTING SCHOOL PARE NTS’ EV

Z i a i s s e t t l ing in ver yw e l l .

uoY m u s t b e o u r n e w s t u d e n t . Wel c o m e !

seY , thiso ims T. He’s a bit

n e r vo u s f o r hi s f i r s t day!

T h e r e ’ s n o n e e d t o w oo rm,rT. y

L e t ’ s go and m e e t y o u r n e w c l a s s .

She’s makin g r e a l l y g o o d p r o g r e s s .
 SCHOOL SUBJ E C T S

VOCABUL ARY

English maths science computing

l a n g u a g e s p h y s i c a l e d u c a t i o n (PE) a r t music

4 1 1
 LISTEN OT PER SON A

AND RESPOND AS PERSON B

A B

uoY must be our seY , thisom.

is T

n ew s tuden t. He’s a bit ner vous

Welcome! for his firs tday!

H o w o f ten

The children have

do they have

maths ever y.yad

science less ons?

Oh, good.

Zia is se t t l ni g in

How is she get ting

v e r y well.

on with English
?

We offer a wide Is music par t of

range of subje c t s . the curriculum

?

4
 USE THE CHART TO C R TE
E A FIVE SENTENCES ANDYSATHEM OUT LOUD

Is there a

a science

maths club?

a histor y
Is there

a n a f-ter school
 oFiuhtrertand
ghaieed
rcunh

CHOOSING A COURSE VOCA

TIONAL COUR

C a n I a s k a b o u t yo ur co ok e r yco u r s e ?

Whocanwespeak to

about artcourses
?

I ’ l l s h o w you to the

a r t de p a r t m e n t .

T h e w e b s i t e a l s o h a s lo t s o f i n f o r m a t i o n .

Does the h a i r d r e s s i ng course

Do you have a s t r o n g s c i e n c e p r o g r a m m e?

include work e x p e r i e n c e ?

seY , w e s p e c i a l i z e i n s c i e n c e a n d m a t h s .
 MORE QUESTIONS TO ASK
EVENING CL A S S

W h a t q u a l i f i c ations do I n e e d ?

W h a t a r e yo u r e n t r y r e q u i r e m e n t s ?

I’m d oing a life dr a w i n g

c l a s s . S h o u l d b e f u n!

W h a t q u a l i f ic a t i o n w il l I g e t?

H o w l o n g d o e s t h e c o u r s e l a s t?

How do I apply?

Is there a chance to st u d y a b r o a d ?

I’ve ju s t s i g ned up f or the Fr e n c h c l a s s .

6 1 1
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

C a n I a sk about your cooker y course? Sure, it’s a t wo-year

, full-time progra mme.

2
Do you have a strong science prog ramme? e s,Y we specia lize in science and maths.

I’ve jus t signed up for the French clas s .

I did that las t term. The teacher is

Who can we sp eak to abou t a r t course? s I ’ll show you to t h e a r t d e p a r tment.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FIL

YOU HEAR THEM USING

C a n I a sk about your cooker y course?

full-time qualifications website

sa lon teacher cla ss

Does the hairdressing course include

requireme n t s abroad

work experience?

Who can we speak to about a r t co u r s e? s

What are your entr y

seY . Student s wor k once a week in a salon.

Sure, it s’ a t wo-year
,
E

I’ll show you to t h e a r t d e p a r tment.

I’ve jus t signed up for the French

m’ IdoneifgadlarwingclassShoul
. dbeufn!

The

The

What

Is there a chance to study

Students work once a wee k in a

 DAPE RTMENTS AND SUBJE C T S
VOCABUL ARY

humanities social s ciences c h e m i s t r y physics

law engineering a r t and des i g n business

FIRST DA
YT A COLLEGE

E x c u s e me, I’m n e w h e r e . Do you

Hi, I’mAmy. I’m he re for the b u s i n e s s l e c t u r e .

k n o w w h e r e I can l eave my bike?

seY , the bike s t o r e i s r o u n d t h e

c o r n. Enjoy
e r your fir st day!
 FINDING YOURWA
Y AROUND

Can you te ll m e whe r e t h e

b i o l o g y d e p a r t ment is?

I’m g o i n g t h e r e , t o o . I ’ ll show you.

8 1 1
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B THE PIC

THEY A

A B

Do you know seY , the bike

where I can store is round

leavemybi?ke the corner

.

Hi,mI’ Amy.

Hello,mI’

mI’ here for

your lec turer

,

the business

Professor Li.

l e c t ure.

Can you tell

mI’ going

me where

there, too.

the biolog y

I’ll show you .

d e p a r t mentis?

Any idea No, sorr . But

y I

where the art do know where

school is? the café is .

 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

Do you know where the art school is?

t h e a r t school

Do you know where

the humanities d e p a r t ment

Can you tell me where

the physics l e c t ure

Any idea where

 S E T T LING IN

S o , w h a t are yo u

g u y s s t udying?

I’m doing

medicine.

I’m s t u d y i n g b u s i n e s s . H o w a b o u t you?

STUDENT SUPPORT

How are you g e t t i n gon?

I’m r e a l l y e n joying my cou r s e . . .

. . . b u t I’m f e e l i n g

a bit homes i c k . . .

. . . a n d I’m fin ding it har d to make f r i e n d s .

 JOINING CLUBS

Are you coming to Wanna tr yout for

t h e F r e s h e r s ’ aF i r ? t h e b a s ke t b a l l team?

seY , I fan c y s igning up

fo r so m e ne w clu b s . Sounds good, t h a n k s !

021
 LISTEN AND CIRCLE RESPOND OUT LOUD OT THE

THE ITEM OY U H E AR AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

up for that too bad r ather not make fr iends

How are you get tingon?

Are you coming to the Freshers’ Fa?ri

How are you finding your firs t week?

4
Wanna tr y out for the basketball team?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 mI’ thinking of

How are you finding

mI’ feeling

I think I’l

4 changing co
Sounds like
 wongrorkifL

JOB SEARCHING AT THE EMPLO

This job loo k s i n t e r e s t i n g . . .

How can I help?

. . . f l e x ible hours . . .

... no e x p e r i e n c e ne e d e d . . .

Okay, let me t ake s ome

d e t a i l s about you .

. . . s o u nds ideal!

Have you wor ked in

a r e s t a u r a n t b e f o r e?

Have you us e d t h i s j o b s e a r c h w e b s i t e ?

seY , I found my c u r r e n t jo b o n t h e r e .
 QUESTION

Is the job in t h e w i n d o w s t i l l v a c a n t ?

W h a t s k i l l s have you go t?

W h a t h o u r s c an you wo r k ?

W h a t e x p e r i e n c e have you go t?

What salar y are you lo o k i n g f o r ?

Why did you le ave your l a s t job?

seY , could yo u e m a i l u s y o u r C V ?

221
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

How can I help

? mI’ looking for a pa rt-t ime sales job.

Is the job in the window still vacant? e s,Ycould you email us your CV ?

Have you use d this job search website

? e s,YI found my current job on there.

Have you worke d in a res t a u r a nt before? I worked a s a s e r ve r l a s t summer

.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD,FILLIN

YOU HEAR THEM USING TH

What hours c an you work?

skil s website p a r-timt e

What skills have you got?

What salar y are you lookingfor?

What experience have you got?

,letme
Okaytakesome

Have you worke d in a res t a u r a nt before?

 2

This

How can I help?

Im
’ looking for a

Is the job in the window still vacant?

What

Have you use d this job search

eY s, could you email us your

What

Is the job in the

 gniylpAbofar j

PREPAR I N G A C V APPLICA
TION FO

Have you finis hed

I r e a l l y w a n t t o a p p l y f o r t his job.

I m u s t u p date my C V !

T h e r e a r e l o a d s o f e x a m p l e s o nline to help yo u .

This applica tion

form is ta king ag e s !

It says t h e d e a d l i n e f o r a p p l i c a t i o n s i s t o m o r r o w .

Really? dI ’ b e t t er email my C V t o n i g h t , t h e n .

VOCABUL AR
 M y C V is all che cked a n d r e a d y t o g o . . .

job adve r t i s e m e n t s

Don’t for g e t t o send

your cover i n g l e t ,t teo ro !

deadline

421
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

There are loads

I must update

of examples online

my CV!

to help you.

It says the deadline Realldy?bI ’e t t er

for applications email my CV

is tomorrow. tonight, then.

I just ne ed to

Have you

fill in my per s o n a l

finished your

d e t a i ls and it ’l

application ye?t

be ready.

Why don’t you

This applic ation

save it and take

form is ta king ages!

a break?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 I must update

I really want to apply for

I just ne ed to fillin

Don’t forget to s end

Have you finishe d

 terv
bnoiJ eiws

INTERVIEWERS ’ QUESTIONS

Why are yo u r i g h t f or W h a t c a n you b rin g

t h i s p o s i t ion? to our company?

E n t h u s i a s m , e n e r ,g y

I ’ v e g o t t h e q u a li f i c a t i o n s a nd

and lots of ideas .

e x p e r i e n c e you’r e l o o k i n g o.rf

MORE QUESTIONS YOU MYA H E A R

W h a t e x p e r i e n ce do you have i n . . .? Why do you wa nt to leave your curr ent job?

W h a t a r e yo u r s t r e n g t hs? What salar y a re you ex p e c t i n g ?

What do you enjoy doing out s i d e w o r k ? W h a t s’ the not i c e p e r i o d in your cu rrent job?

W h a t a r e yo u r g o a l s f o r t h e f u t u r e ? How soon could y o u s t a r t ?

 LAT KING ABOUT YOURSELF

I’m re l i a b l e a n d o r g a n i z e d .

l eT l m e a b o u t y o u r s e lf.

I w o r k w e ll in a team .

I’m go o d w i t h c u s t o m e r s .

I’m u s e d t o w o r k i n g u n d e r p r e s s u r e .

621
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

What can you br ing to our company?

mI’ a

mI’ r
1

Why are you right for this positon?

2 Im
’ u

What are your str e n g t?sh

Enthusiasm, ener

l eT l me about yoursel.f

Why did you apply for this job

? I en

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

working notice company st a r t customers sala r y

1 4

What can you bring to our ? How soon could you

2 5

What are you expe c t i ng? Im

’ used to

3 6

W h a ts ’ the period in your currentojb? Im

’ good with
 USE THE CHART TO C R TE
E A FIVE SENTENCES ANDYSATHEM OUT LOUD

I’ve got the

the experience

xperience
e you’re

the skills

looking . for

the qualifications

I’ve got

the enthusia sm

the streng ths

 arStn i tg a new
bo j

S E T T ING UP MEETING COLLEAG

H o w s’ it goin g s o f a r?

H e l l o , mI ’ C h r i s t i n a .

I t s’ my firs t day
.

Welcome! Here’s your pa s s . I ’ l l l e t

t h e m a n a g e r know you ’re he r e .

MORE PHRA SES

I t s’ g r e at to have you on the t e a m .

I ’ v e s e t up yo u r e m a i l a cc o u n t .

Can you t y p e in a p a s s w o r d ?

H o w s’ your morning been?

Have you go t e v e r y thin g you need?

Have you met e v e r y b o d y n o w ?

S h a l l w e g r a b s o m e l u n ch?

Okay. H o w l o n g d o e s it have to b e?
 MORE PHRA SES

HEALTH & SAFET Y

uoY r s u p e r v i s o r w i ll show you wh e r e e v e r y thin g i s .

uoY need to read the s e s af e t y rules c a r e f u .l l y

L e t ’ s find you a loc.rek

A n y t hing you nee d , j u s t a s k .

uoY ’ l l n e e d t o c l o c k o u t a t t h e end of yo u r s h i f t .

uoY r f i r s t b r e a k i s2at .1 3 0 .

821
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

Here’s yo u r p a s s.

Hello,mI’Christina .

I’ll let the manager

I t s’ my firs t.day

know you’re here.

There’s l o t s to

H o ws’it going

2
remember
, but

so far?

mI’ g e t ting there!

Okay. How long

Can you t y p e in

3
does it have

a p a s s word?

tobe?

uoY need to read

And always wear

t h e s e s a f e t y rules

your hard hat!

c a r e f u.yl

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P
 break ever y t hing hard hat pa s s w ord

email lunch morning team

1 5

oY ur firs t is2. at30.1 Shall we gra b some

2 6

And always wear your ! H o ws’your

3 7

I ts’ great to have you on the . Have you got

4 8

I’ve set up your account. Can you t y p e in a

 alpnehItkrcwo

WORKPLACE ROUTINES WORKPLAC

S o r ,rI have
y to c

We have a te a m m e e t ing at

4pm uone Ts d a y s .

A n d a f u l l s t a f f m e e t ing

once a month.

I’m dow n f o r t h e morning shi f t .

C o u l d I c h a n g e to the af t e r n o on?

T h a n k s . I ’ ll p u t i t in my diar . y

W h a t t i m e i s your lunch br e a k ?

This till i s d o wn a g a i n .

I t s’ in hal f an hour
. H o w a b o u t yours?
 ATW O R K

VOCABUL ARY

meeting lunch brea k tea brea k morning shi f t

manager s u p e r visor colleague team

031
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

What time is your lunch break? It s’in half an hour

. How about yours?

Wehaveateam meeting

at 4pmuone sdays.
T

S o r , rI have
y to change my s h i f t on Monday
.

This till is down ag ain.

It keep s c r a shing!

LISTENANDCRICLE RESPOND OUT LOUD OT THE AUDOI,

THEITEMOU
Y HEAR FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

down for let s’ call How a bout put it in

1
What time is your lunch break?

I t s ’in h

2
This till is down ag ain. It keeps c r a shing!

2
 Not ag ain! Okay
,

3
Which one are you dow nfor?

4 Wehaveateam meeting at 4pmuone sdays.

T

4
 on
gniitavtaGiepnsr

G E T T I NGSTARTED

doT, ya I’m g o i n g t o t a l k a b o u t … uoY ’re a l l h e r e b e c a u s e …

F i r s t,yl dI’ like to be gin by s a y i n g …

F i r s t I’m g oing to te ll you ab o u t …

CHANGING THE SUBJECT

Now let s’ t u r n t o t h e s u b j e c t o …f

Moving on to…

T h i s b r i n g s me on to.. .
 FINISHING UP

L a s t ,ld’I ylike to finish by sayin g …

F i n a,lIl yw a n t t o let yo u k n o w t h a t . . .

So, to sum up,d sI’…ya

231
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A
E

oT kick things…of L a s t, l y d likIe’tofinish by say ing…

B F

So, to sumdup,asy…I’ This leads me on to…

C G

Moving on to… F i rds,litlIke’yto be gin by saying…

D H

F i r s t ,I’m going to tell yo u a b o u t … Does anyone have any thing to add?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I think I’ ve covered e v e r y thin g .

N o w l e ts’ turn to

The focus of

L a s t, l y

Does anyone have

Now
d likeI’to

Firs , tly
 USE THE CHART TO C R TE
E A01 SENTENCE S AND YSATHEM OUT LOUD

do T ,ya I’d like

do,Ty a

to talk about…

Firs , tly

Now

mI’ going to

L a s t, l y

Finally
,
 krWognimte s

S E T T I NG THE AGENDA

I think we’r e all her e , s o l e t s’ g e t s t a r t e d . L i s t e n u p , e v e r yo n e ! T h e r es’ a lot to g e t t h r o u g h .

W h a t s’ on

t o d a y s’ a g enda?

F i r s t up is dec iding

n e x t w e e k s’ m e n u s …

We’re s t a r t i n g w i t h h ow to

… t h e n w e ’ l l move

improve our c u s t o m e r s e r v i c e .

on to the ro t a s .

KAT ING TURNS TOALK

T

So that s’ t h e s i t u a t i o n .

L e t ’ s hear your tho u g h t s .

If I can ju

Can I go f i r s t ? For me, thes e

changes are i m p o r t a n t .

J u s t t o c l a r i …f yWhi c h c h a n g e s e x a c t l y ?
 SHARING OPINIONS

L e t ’ s go round t h e t a b l e and see w h e r e w e all st a n d .

I’m0 1 0 % o n b o a r d w i t h t h i s .

I f y o u a s k me, it s’

a n o n - s t a r t .e r

431
 LISTEN TO THE AUDIO AND MA
TCH THE SENTENCES

Listen up, e v e r yone!

Could I justjumpni ?

If I can jus t add…

S o t h a ts’ the situation.

Just to cla r i …f y

Can I go fir st?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, FILLIN

USING TH

A B

stand jump coming st a r te d

I think we’
re a l

W h a ts’ on

here, so let s’

t o d a ys ’ a g e nda?

g e t s t a r t e d.

L e ts ’ hear from James on t his

For me, thes e Just to cla r i …f y

2

changes are Which changes

I think wer ’ e all here, so let s ’ get

import ant. e x a c t l?y

If you

If I can jus t add… Could I just

I see where you’re

It wil be a slow ujmpni?

process. I tota lly ag ree.

Could I jus t

Just to

If you ask

0Im
’ 1 0% on

me, it s’ a

L e t ’ s go round the ta ble and see where

board with t his.

n o n - s t a r t. er

we all
 ENDING THE MEETING

o T sum up, we ’re goi n g a h e a d oT r e c a p , w e ’ v e a g r e e d

with the ne w d e s i g n s . to change the timet a b l e .

A n y q u e s t i o n s b e f o r e w e w r ap up?
G r e a t . T h a n k s e v e r yone for your i n p u t !

N E T W ORKING

I u n d e r s t and yo u work for A biCo. I t w a s g r e a t m e e t i n g you.

T h a t s’ r i g h t . S o r r, I ydidn’t T h a n k s . I ’ ll let yo u know if

catch your n a m e . s o m e t h i n g s u i t a b l e comes up.

 I ’ v e e njoyed our di s c u s s i o n .

uoY r p r o j e c t s o u n d s

really int e r e s t i n g .

d’I love to kee p the

c o n v e r s a t i o n g oi n g .

631
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

oT sum up, we’

re goin g ahead with

the new desig n s .

oT recap, we’ve ag reed to change

the timeta ble.

I’ve enjoyed our disc ussion. Me too. Let s’ follow it up in the office.

uoY r projec t s ounds really interesting. dI’ love to keep the conver sation going.

LISTEN AND NUMBER

THE SENTENCES IN THE AUDOI, FILLING IN THE GAPS USING

ORDER YOU HEAR THEM THE WORDS IN THEPANEL

u o Y rproejc tsoundsrealylni terestnig.

your name in touch follow it up

Any questions before we wr apup?

1
I t w a s great meeting you.

S o r , rI didn’
y t catch your name.

T h a n k s e v e r yone for your input!

 E

oT sum up, we’

re goin g ahead with

I u n d e r s t and you work for AbiCo.

the new desig n s .

T h a ts ’ right.
T h a n k s . I’ll let you know if something

suitable comes up.

uoY , too. Le t ’ s s t a y in touch. Here’s

I’ve enjoyed our disc ussion.

my card.

Metoo.Let s ’ olfwtuipnhitecoeif.
 eni lnOgnimte s

G E T T I NGSTARTED CONNECTION

L e t ’ s g e t g o i n g , s hall we?

I think we’ve l o s t S a m .

I’ll share the pres e n t a t i o n

on my scre e n .

Can you he ar me? I think you’r e on mute .

T h a t s’ ever yo ne now.

R i g h t , I’ll run through

the key poi n t s .

r T y leaving th e m e e t i n g
 MORE PHRA SES

THE NEX T

Would yo u like to spe a k f i r s t?

S h a l l w e p u t in anot h e r m e e t in g ?

Could you re p e a t t h a t , p l e a s e?

Can you enl a r g e i t on your scr een?

S o r r y for interr u p t i n g , p l e a s e c a r r y on.

831
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B THE SENT

THAT YOU H

A B

I’ll share the

L e t ’ s get going,

p r e s e n t ation

shallwe?

on my screen.

Can you I think you’

re

hear me? on mute.

L e t ’ s get going, shallwe?

My connec tion B

I think you’
re on mute.

I think we’ ve

keeps dropping

lost Sam.

out. S o r , rmyy screen ha s f rozen.

r T yelavnightemeetnigandonjigag ani.

Can you hear me?

r T y leaving the

S o r , rmyy screen

4
F

meeting and

I’ll share t he present ation on my screen.

h a s f rozen.

joining ag ain.

My connec tion keeps dropping out.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

S o r , rmyy screen
1

S o r r y for interrupting, ke

has

Shall we put in

3
My connection speak firs ?t

Wouldyou liketo

Can you enla rge it

Right, I’ll run throu g h

 meoH

HOMES AND NEIGHBOURHOODS

penthouse

detached house

flat

second floor

first floor

c o t t a ge

ground floor

basement

block of f l a t s m a i s o n e t t e / dup l e x

ROOMS AND HOME AREA S

roof

l o f t
 s t u d y bathroom bedroom

kitchen living ro o m dining room

s t a i r s hallway

041
 HOME IMPROVEMENT S

t o p a i n t a doo r to gr out t i l e s t o s t rip t h e w a l l s t o fill a c r a c k

to fix a f e n c e
t o p u t up she l v e s
to fit a c a r p e t

APPLIANCES AND FURNITURE

fridge-freezer oven washing machine

bath shower toilet

 b ed cot wardrobe

sofa armchair coffee ta ble

shelf

dining ta ble dining chair

bookcase
 gn i dn i F anewhome

HOUSE-HUNTING VIEWING A PROP E

W h a t s o r t of proper t y T h a n k s f o r s h o w i n g us
A onebedr oom place

are you loo k i n g f o r ? round, I love t h e l o c a t ion!

in the cit yc e n t r e .

I t s’ a goo d s i z e , b u t i t

needs a lot of work .

YAS INGWHAT YOU W

A NT GIVING FEEDBACK

I’m lo oking for a flat on the g r o u n d f l o. o r I think it s’ t o o s m a ll fo r us .

dW’e like a hous e w i t h a g a r d e n . I t s’ on a bus y r o a d .

I want a p r o p e r t yclose to t h e s t a t i o n . I quite like the layo u t .

dW’e p r e f e r s o m e w h e r e n e a r a s c h o o l . dW’e n e e d t o put in a ne w k i t c h e n .

We need a t l e a s t t w o b e d r o o m s . We like it , b u t t h e p r i c e is too hi g h .

 P U T T I NG IN AN OFFER

How do you fee l a f t e r s e e i n g i t a g ain?

We love it eve n m o r e !

Would yo u like to pu t in an off e r ?

seY , for £5,0 0 0 u n d e r t h e a s k i n g p r i c e .

241
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

W h a t s o r t of proper t y are you lookingfor? A o n e - b e droom place in the c i t y centre.

What do you think of the inside

? It s’ a good size, but it ne eds a lot of work.

How do you feel af ter seeing it a g a ?i n We love it even more!

Wouldyoulike to put in an offer? e s,Yfor £5,0 0 0 under the asking price.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

I t s’ on

dW
’e need to

I want a proper t y

Iquitelike

I think
 USE THE CHART TO C R TE
E A NINE SENTENCES AND YSATHEM OUT LOUD

W’ed like a house

a house

with a garden.

dW
’ekile a flat

a propert y
 RENTING A HOME

How long does t h e t e n a n c y run for?

O n e y,ewairt h a n o p t i o n t o r e n e w .

How so on cou ld w emovein?

A s s o o n as yo u’ve signed the ten a n c y a g r e e m e n t !

DURING THE TENANCY VOCABUL ARY

C a n I p u t this pic t u r e u p?

landlord / landlad y
seY , a s l o n g a s i t d o e s n ’ t l e ave mar k s o n t h e w a ll .

rent

T h e w a s hing machine i s l e a k i n g .

furnished

I ’ l l g e t a n e n g in e e r t o c ome and look a t i t .

14
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A D

How soon could we movein? T h e w a shing machine is leaking.

B E

One ,year
with an option to renew. Can I have a flatmate
?

C F

Can I rent it unf urnished? How much is the rent?

YAS THESENTENCESOUTLOUD
,REPLACNI GTHEPICTURESWITHWORDS

1 How much is the ? 4 The is lea king.

2 Are included? 5 Are

3 Can I put t his up

? 6 A s s o o n a s you’ve signed the !
 YAS THE SENTENCES OUT LOUD
, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

bills unfurnishe d pay renew deposit refere nces

1 4

Can I rent it ? Do you need a

2 5

One ,year
with an option to . Do I

3 6

Are utilit y included? What

 gneoishM
uvo

PACKING UP MOVING DA
Y

T h e r e a r e l o t s in the I’m he r e to pick up

I’m mov i n g h o u s e ! Do you

b a c k . H e lp yours e l f ! the keys to m y f l a t .

have any sp a r e b o x e s?

Here you

Where do yo u w a n t u s t o s t a r t ?

I s e v e r y thin g
seY , we’r e done.

packed and ready?

L e t ’ s load the van!

T h a t s’ the

u n p a c k i n g d o n e!

RELOCA
TION

VOCABUL ARY
 moving dat e to move ou t to move in

MORE PHRA

I ’ v e t o l d e v e r yone our movin g d a t e .

keys to pack t o unpac k

We have to move out by t h e w e e k e n d .

I ’ v e p a c ked up th e b e d r o o m .

L e t ’ s l o a d t h e r e m o v a l v a n!

boxes to load removal va n

We can unp a c k i n t h e m o r n i n g .

641
 LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILL

THEY ARE DE SCRIBED USING T

unpack ready the move packe d

weekend load boxe s moving

Is ever y t hing packed and

Hope

Do you have any spare

I’ve told eve r yone our

Wehaveto move out by the

I’ve

L e t s’

We can

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 We can unpack

Hope the move

L e t ’ s load

Where do you want us

I’ve packe d up

mI’ here to pick up

 gniMtehgh
entseibour

INTRODUCING YOURSELF

Hi! I’ve j u s t moved in ne x t door.

Hello, I live d o w n s t a i r s . I ’ ve

b r o u g h t y o u a housew arming g i f t .

seY , I sa w you arr ive. We l c o m e

to the neighb o u r h o o d !

T h a t s’ s o k ind of you!

SOCIALIZING

We’re having a ho u s e w a r m i n g p a r t yon

Would yo u like to join

S a t u r d a y – would you like to join us?

our local g roup chat?

d’I love to, th ank you!

 MORE PHRA SES

I do! I’ll find their numb e r

Would yo u like to po p over for dr i n k s l a t e r ?

a n d s e n d i t to you

Are you fr e e f o r l u n c h on Sunday?

Can you come over for coff e e t o m o r r o w ?

d’I love you to co me to my bar b e c u e n e x t w e e k .

841
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Hi!I’ ve just moved in nex t do.or

1

Hello,I live downst a i r s . I’ve brought you

a housewarming gif t .

Wree’ having a house warming p a r t y on

Saturday – would youliketojoinus?

Wouldyoulike to join

our local group chat?

5
Does anyone know a good plumber?

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A E

I t s ’so nic e to meet you. I just ca me over to say hello.

B F

Can you come over for coffee tomorrow? Are you fre e for lunch on Sunday?

C G

Im
’ your new neighb .our We’ve moved here from Beijing.

D H

d ’ I oevoyluctmoetmybabrecue nextweek. Wouldyoulike to pop over for drin k s later?

 USE THE CHART TO C R TE
E A NINE SENTENCES AND YSATHEM OUT LOUD

Are you free for

drinks later?

Are you fre e for

 sedcrohleHsou

SHARINGA TSK S SPRING CLEANING

I’m m ak in g a r o t a T h e r e w e g o. The hou s e

Hey, w h a t a r e you up to? for the chores . l o o k s mu c h t i d i e r n o w !

uoY r t u r n t o d o t h e w a shing-up, then!

I ’ v e c l e a n e d t h e w o r k t o p s a n d t h e oven.

W h o s e t u r n is it to

e m p t y the dishw a s h e r ?

I did it la s t time,

so it s’ y o u r s!

VOCABUL ARY

Have you finis h e d d o i n g t h e l a u n d r y y e t ?

 to do th e l a u n d r y

N e a r l y ! C a n you help me put it a way?

t o e m p t yt h e d i s h w a s h e r

GOOD TO KNOW

In English, i t s’ e a s y to c o n f u s e t h e v e r b s

to make and to do ! oT d o i s a s s o c i a t e d with

work and of t e n u s e d f o r c h o r e s . T h e m a in

t o p u t the r u b b i s h o u t

exception is to make th e b e d .

051
 LISTEN OT PER SON A

AND RESPOND AS PERSON B

A B

H,ye what are mI’ making a rot a

youupto? for the chores.

Have you finishe d Nearly! Can you

doing the help me put

l a u n d r y yet? itaway?

I’ve cleaned the Great job!

w o r k tops and The kitchen wa s

the oven. in a right s t ate.

There we go. Phew! That w a s

The house look s a proper spring

much tidier now! clean!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 Have you finishe d doing

and the o

Whose turn is it to empty w a s i n a rig

the laundr y

I’ve cleane d the work top s

Great job! The kitchen a proper spring clean!

Phew! That wa s the dishw

 stnmevm
oprmiHoe

DIY DECORA
TING HIRING A PROFE SS

A B C D e c o r a t o r s , ho w can I help?

How are you T h e t i l e s a r e a l l up. Jus t the

g e t t i n gon? g r o u t i n g t o go and I ’mdo n e !

S u r e , w e c a n do that f o r y o u .

I could come ove r o n T h u r s day.

I’ve fini s h e d G r e a t ! L e t ’ s hang this

stripping the wall s . n e w w a l l p a p, tehr e n .

MORE PHRA SES

 Could you put u p t h i s w a r d r o b e ?

I t s’ l o o k in g g o o d !

Can you g ive us a quote fo r f i x i n g o u r fence?

We need s o m e o n e t o p a i n t o u r k i t c h e n w a l l s .

d’I like a quot e f o r f i t t ing a ca r p e t .

Is that yo u r b e s t qu o te ?

Will you sup p l y t h e m a t e r i a l s ?

T h a n k y o u , o n e m o r e c o a t of

p a i n t s h o u l d d o i t , I recko n .

251
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

The tiles are all up.

How are you

Just the g routing to

g e t t i ngon?

go and I’m done!

Great! Let s’

I’ve finis hed

C

hang this new

stripping the walls.

wallpape
, r then.

Hi, we nee d

ABC Decorators,

someone to put up

how can I help?

some shelves.

Are you able to

I could come over

come round and

on Thurs .yad

give us a quote
?

Hi, we nee d

Sure, we can do

someone to put

that for you.

up some shelves .
 USE THE CHART TO C R TE
E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Could you give us a quote for fi xing our fence?

Could you

give us a quote for

Are you able to

 Pest

ADOPTING A RESCUE ANIMAL

Hi,I’d like to ado p t a c a t . D o e s s h e like

I’m lo oking to h ome

one of your do g s . o t h e r c a t ?s

Is she goo d

w i t h c h i l dren?

Are you af t e r a p a r t i c u l a r b r e e d?

SEEING THE VET

I think he’s got a br oken leg .

What seems to

be the problem
?

She’s los t w e i g h t and

go ne off her f o o d .
seY , we’ll ne ed to d oanX-ray.
 PET C A R E

VOCABUL ARY LOOKING

So, we have t o g e t him microc h i p p e d . . .

vaccination fl e a t r e a t m e n t
eye drops

microchip pet p a s s p o r t
grooming

451
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B THE PIC

THEY A

A B

mI’ looking to Are you af ter

home one of a p a r ticular

your dogs . breed?

Is anyone home seY , I work

during the day? from home.

She’s los t weight

What seems to

3
and gone off

be the problem?

her food.

I think he’sgot seY , we’ll ne e d

a broken leg. todoanX-ray.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 My cat keep s

with childr?

Is she good a broken leg

being sick.

I think he’sgot

She’s los t weight adopt a cat.

dHi,likeI’to and book

Wehavetoget him microchipped and gone

 eicneHgmoer s

POWER PROBLEMS

W h a t s’ A s w i t c h h a s f l i p p e d . L e t s’

happening? s e e i f I c a n g e t i t w o r k in g …

T h e p o w e r h a s g o n e off.

I ’ l l c h e c k t h e f u se b ox .

PROFESSIONAL HELP

M y d i s h w a s h e r s’ l e a k in g … R i g h t , s o what s e e m s

to be the pr oblem?

I c a n b e there in a n hour
. The tap h a s b e e n

My callout charge i s £80. dr ip pin g fo r d a y s .

 MORE PHRA SES HOUSE

VOCABUL ARY

I have a lea k i n g r o o .f

My toilet i s o v e r f l o w i n g .

b r o k e n w in d o w burst pipe

T h e r e ’ s n o h o t w a etr.

The heating w on’t come o n .

The window i s broken.

leaking r o o f blocked sink

651
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

W h a ts’ happening? T he power has goneoff.

r T y turning the lights on now… T he power is backon!

Right, so what seems to b e the problem? T he tap ha s b een dripping for days.

My shower keeps going cold! W h e n w a s the boiler la s t s e r v iced?

LISTEN AND NUMBER RESPO

THE SENTENCES IN THE AUDOI, FILLING IN THE GAPS USING

ORDER YOU HEAR THEM THE WORDS IN THEPANEL

My toilet is over f l o w ing.

back on ser v iced dripping gone off

W h e n w a s the boiler la s t s e r v iced?

W h a ts’ happening?

r T y turning the lights on now…

The window is broke n.

The power is backon!

2
r T y turning the lights on now..
 F

I have a leaking roof.

There’s no hot water

.

H Right, so what seems to b e the problem?

A switch ha s flpi p e d .

4
My shower keeps going cold!
 ertHnmoetntemna i

WHCATI N G T V

What shall w e watch t onight?

T h a t w a s g r e a t – shall we

check out t h e n e x t episode?

We could t r y t h i s n e w I t s’ n o t s t r e a m i n g ye t .

d e t e c t i ve s e r ie s . H o w a b o u t s o m e s p o r t?

GAMING

uoY r s c r e e n time’s up now. Sh a l l w e p l ay the

I’m so g o n n a

w i n t h i s!

B u t I r e a l l y w a nt to finis h this

Damn!Yo u g o t m e a g ain!
g a m e ! J u s t five mor e m i n u t e s …
 MORE PHRA SES

VOCABUL ARY

Can you t u r n o n t h e s u b t i t l e ?s

Have you go t a n o t h e r c o n t r o l l e r ?

smart T V

M y t a b le t h a s frozen!

I s t h e c o n s o l e p l u g g ed in?

console smart speaker s

851
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

We could tr y this

What shall we

n e w d e t e c tive

watch tonight?

series.

Have you got the

seY , here it is.

remote? I can’t hear

I’ll tur n it up.

a n y t hing.

mI’ so gonna Damn!

ou Ygot

winthis! m e a g a i!n

mI’ just gr abbing a

Shall we play the

bite to eat – be

n e x t level?

right back!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 Have you got

Shall we play

Can you turn on

Is the console

What shall we
 oundGrganeit

TRANSPORT

car van l o r r y

b i c y c le / bi ke scooter moped

f e r r y

boat

yacht

p o r t

VERBS
 t o b o a r d a plan e t o t a ke off to land

to wa it for a bus t o g e t on a bu s t o d r i ve a ca r

061
 aeroplane

car pa r k a i r p o r t bus

runway

coach bus st ation bus

p l a t f o r m number

tram
metro s t a t i o n train s t a t i o n

TRAVEL ESSENTIALS
 d e p a r t ure boa r d

due d estinat i o n

single t icket return ticket e-ticke t 72: 0 E x e t e r

72: 8 B r i g h t o n

7:45 O x f o r d

7:53 C a r d i f f

8:05 D u n d e e

81:8 S w i n d o n

8:48 B r i s t o l

9:00 Reading

d e p a r t u r e t im e s
railcard driving licence

129: L o n d o n

9:34 W e s t o n - Super- M a r e
 Busesansedhcaoc

G E T T I NG THE BUS

D o e s t h i s b u s g o to Can I have a sin gl e to the

the town centre? m u s e u m , p l e a se?

T h a t ’ ll be £3.

T h a n k s . I ’ ll pay

by conta c t l e s s .
seY , via th e t r a i n s t a t i o n .

MORE QUES TIONS

W h e r e i s t h e n e a r e s t b u s s t op? A r e y o u s t o p p i n g a t t h e s h o p p i n g c e n tre?

I s t h i s t h e r i g h t s t o p f o r t h e a i r p o r t bu s? W h a t t i m e i s t h e n e x t bus?

How much is th e fare? W h a t t i m e i s t h e l a s t b u s f r o m t h i s stop?

COACHJOURNEYS
 C o u l d I s e e your ticke t , p l e a s e ? H e l l o , a r e t h e r e t o i l e t s o n t h e c o a c?h

Here you go.

A n d i s t h e r e Wi-Fi on bo a r d ?

L o v e. lWey a r r ive in

C a r d i f f a6t 1 .45.

261
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Could I see your ticket , p l e a s?e Here you go.

Does this bus go to the town ce ntre? e s,Y via the tra i n s t ation.

T h a t ’l l be £3. T h a n k s . I’ll pay by contac t l e s s .

Are we nearly at the libra r y ? We’re almost t h e r e – i ts ’ the nex t s top.

LISTEN TO THE AUDIO AND MA

TCH THECOR R E C T RESPONSE

Can I have a single to the mus eum, pleas e?

Are we nearly at the libra r y ?

Does this bus go to the town ce ntre?

Hello, are there toilet s on t hecoach?

Is there Wi-Fi on board?

 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

Excuse me, does this bus go to the librar y ?

does this bus go to

E x c u s e me, are we nearly at

is this the right stop for

 r T ndanimeovaretrlt

BUYING TICKETS

Hello, how ca n I help?

Hello, can w e b o o k t wo r e t u r n

t i c k e t s t o L e e d s , p l e a s e?

A singl e t o

L e e d s , pl e a s e .

A b s o l u t e .l Ar
y e you travelling to day?

ASKING FOR INFORMA

TION

W h i c h p l a t f orm fo r the T h e r e ’ s a m a s sive

G l a s g o w train? q u e u e f o r t ic k e t s!

P l a t f o r m 6 . I t leaves

n1i5 m i n u t e s .
L e t ’ s t r y the ticke t machin e s .
 T R A I N T R VA EL

VOCABUL ARY

train ticket office

i n f o r m a t i o n di s p l a y d e p a r t ure boa r d

platfor m p a s s e n g e r waiting r oom l u g g a g e stora ge

164
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Hello,how can I help

? A single to Le eds, plea se.

Hello, ca n we book t wo return

tickets to Lee ?sd

There’s a m a s sive que ue for ticket ! s L e t ’ s t r y the ticket machines.

Which platform for the Gla sgow train?

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLIN

THEY ARE DE SCRIBED USING TH

tap tra in queu e waiting

Can I res e r ve a

Wh i i h
 What time is the n e x t

N e w c a s tle?

There’s a m a s sive

Does this train

L e ts ’ wait ni the

Hello, can we

to L eeds, p l e a s?e

Do I
 PROBLEMS AND WARNINGS

D u e t o s t r o n g w i n d s , t h e . 9 30

f r o m D u n d e e is delaye d .

T h i s t r a in is not in s e r v i c e . . .

P l e a s e mind the ga p b e t w e e n ... Rail replacement

the train and the plat for m . b u s e s w il l o p e r a t e .

O N T H E T R AIN ON THE METRO

T i c k e t s , p l e a s e!

How do I get to King s’ Cross?

Here you go.

T h a n k s – can I se e your

r a i l c a r d t o o , p l e a s e?

W hich way i s t h e b u f f e t ,cpa lre a s e ?

S t a n d c lear
 T h a t w, an ye x t c a r r i a g e !

E x c u s e me, how many s t o p s i s it to Vic t o r i a ?

Do you mind if I plug my la ptop in h ere?

Sure, no problem .

661
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Which way is the buffet, pcarl e a s?e T hat ,way

n e x t c a r r i a ge!

Do you mind if I plug my laptop in here? Sure, no problem.

E x c u s e me, how many stops is it to V i c toria? L e t ’ s see… it s’ five stop s from here.

How do I get to King s ’ Cross? k a TealnylcPadinyileratnoirfmatfor

Pl m6.

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

P l e a s e mind the ga p b e t ween the train and the platfo r m .

P l e a s e wait for fur t her announcement s .

Rail replacement buses will operate.

Due to strong winds, the. 930 from Dundee is delayed.

T h a n k s – can I se e your ra ilcard to o, pleas?e

 USE THE CHART TO C R TE
E A EIGHT SENTENCES AND YSATHEM

OUT LOUD

Excuse me, how do I get to Leeds?

how do I get

how many stops is it

E x c u s e me,

how much is a return

how much is a single

 roAphtreia t

DEPARTURES

W h e r e a r e you

f lying to t oday?

It says o u r f l i g h t i s delaye d .

pyT i c a l ! O h w e l l , l e t s’ g r a b a c o f f e e . C airo. I s t h e f l i g h t on time?

LISTEN OT PERSON A AND RESP OND AS PER S O N B

A
 1

It says our flight is delayed. y picTal! Oh well, let s’ grab a coffee.

Where are you fl ying to today? C airo. Is the flight on time

?

Do you need anyhelp? How does the ba g drop wor ?k

Place your bag in the ,tray

p l e a s e! T hen come through the scanne
.r

Which gate is it for Athens

? Gate
4. Hurr
1 y – i ts’closing0inminutes
1 !

861
Place your b a g i n

t h e t r, ap yl e a s e!

W h i c h g a t e is it

for Athens?

G a t 4e . 1H u r r y – it s’
Then come t h r o u g h

closing in01 minute s!

t h e s c a n n. e r

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

 delay tr ay s eat time

upgr ade number gate check

- ni

What is boarding?
5

Any chance of an

Can I change to a w indow ?

6

What time doe s the

W h a ts ’ the gate ?
7

Place your bag in the

How long is the ?

8

Where is the
 BOARDING ANDAKING
T OFF

I ’ l l p u t o u r s t uff in
Welcome! C a n I s e e

the over h e a d l o c.rek

y o u r b o a r di n g p a s ?s

Hello! Here you go. T h a n k s . I ’ l l keep my b a g

under the sea t .

DURING THE FLIGHT

This is you r c a p t a i n s p e a k ing. We

a r e e x p er ie ncing s ome tu r b u l e n c e .

We’ll sho r t l y b e p a s s i n g t h r o u g h

t h e c a b i n w i t h s n a c k s a nd drink s .

P l e a s e r e t u r n to your se a t a n d f a s t e n yo u r s e a t b e l t .

L A N D I NG VOCABUL ARY
 overhead locker

uoY r tray t a b l e s s h o u l d b e s e c u r e l y f a s t e n e d .

M a k e s u r e your sea t is in the u p r i g h t p o s i t i o n .

P l e a s e s w i t c h your digi t a l

d e v i c e s t o a“ i r p l a n e ” m o d e .

We wil l a r r i ve in Beijing

at 9.2 0 l o c a l t i m e .

tray t a b l e

0 7 1
 LISTEN AND NUMBER

THE PICT URES IN THE ORDER SENTEN

THEY ARE DE SCRIBED HEAR

I’ll put our stuff in the overhead locker

.

We are exp eriencing some turbulence.

L a d i e s and gentleme n, welcome to

Flight 86A for Beijing .

Make sure your seat is in the upright

position.

Wewil a r r i ve in Beijing at. 920 local time.

We are ready f o r d e p a r t ure.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 Welcome! Can I see

I’ll put our stuff

P l e a s e switch your digit al device s

We’l s h o r tl y b e p a s sing throug h is in the uprig ht

uoY r tray ta bles

Make sure your seat

 ARRIVAL S

What is the p u r p o s e

of your tr pi?
Which bag g a g e reclaim b elt

d o w e n e e d to go to?

I’m v i s i t i n g f r i e n d s . I t s’ B e l t 3.

I ’ l l g r ab a t r o l l .e y

HIRING A CAR

ITEM YOU

Hi! I’m here to p ick up a hire c. a r

Here’s my b o o k i n g c o n f i r m a t i o n .

G r e a t ! C a n I see yo ur

d r i v i n g l i c e n c e , p l e a s e?
 2

I s t h e c a r r e a d y f or us?

seY , it s’ in Bay 6 .

Enjoy your tr ip!

271
Can I s ee yo u r c u s t o m s

Hi, can I he lp?

d e c l a r a t i o n f orm?

seY , I n e e d t o c h a n g e s o m e

H e r e i t i s!
Euros. What s’ your rat e?

LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD, R E P

WITH WO

A B

What is the

mI’ visiting

purpose of

1 Where do we mee t our ?

friends.

your trip
?

2 I can’t se e our any w h ere!

The driver

Where do we

should be
 meet our t a x ?i

waiting for us.

3 It s’ Belt 3. I’ll g r a b a .

I can’t se e L e t ’ s go and

our suitca s e s check at the

a n y w here! b a g g a ge d e s k .

4 seY , I need to change some .

seY , I need to

change some

Hi, can Ihelp?

Euros. Wha t s’

5 I‘m here to pick up a hire .

your rate?
 c y g nCi l

BUYING A BIKE

I n e e d a bike to ge t What do you w a n t t o

to and from w o r k . u s e t h e e -bike fo r?

Okay, l e t s’ l o o k a t s o me

commuter bike s . F o r g e t t i n g a r o u n d t o w n , mainly.

HIRING A BIKE

How do I hire thi s c i t y bike? W h e r e c a n w e p a r k a f t e r our ride?

uoY j u s t n e e d t o There are p a r k i n g

d o w n l o a d t he app! bays all ove r t o w n!

 PAR T S O F A B I C CYLE

VOCABUL ARY

saddle

handlebars

frame

light

brake

pedal

t y r e

g e a r s

spokes

chain

4 7 1
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

I need a bike to get to and from work.

What do you want to use the e-bikefor?

How do I hire this cit y ke?bi

3
Where can we pa r k a f ter our ride?

4
W h a ts’ up with the bi?ek

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLING

THEY ARE DE SCRIBED USING TH

brake s t yre bat ter y work

W h a t t y pe of

The
3

The front

Wouldyoulike a

I need a bike to get to and from

There are par king

oY u just nee d to download the

The
 a T s ix

KAT ING A T XI BOOKING IN ADV

ANCE

Where’s t h e n e a r e s t t a xi r a n k ?

H e l l o , c a n I book a t a x i

f r o m t h e a ir p o r t?

The cabs w ait jus t

t h e r e , a c r o s s the st r e e t .

moT o r r o wma1 a. t 1

There are four of us.

Can you t ake me to this a d d r e s s ?

o T E v e r g r een Ave n u e .

N o p r o b l e m . L e t me p ut your

One small su i t c a s e

c a s e in t h e b o o t .

and one larg e one.

Can you dro p me here, pl e a s e ?

S u r e , t h a t w ill09be1 £ . .
 MORE PHRA SES

How lo ng will i t t a ke to ge t there? H o w s o o n w il l t h e c a b be here?

Can we make a n e x t ra stop? I ’ l l b o o k a r i d e -s h a r e v i a t h e a p p .

Keep th e c h a n g e . I lef t m y l a p t op in one of y o u r t a xis.

Can I pay w i t h c o n t a c t l e s s ? I’m t ravelli n g w i t h m y a s s i s t a n c e d o g .

6 7 1
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Where’s the nearest t a x i rank? T he cabs wait just there, across the s t r e e t .

For how many people and

when do you nee dit?

How many piece s of lug g a g e haveyougot? O ne small suitca se and one large one.

Can you drop me here, pleas?e Sure,0 that

1 wil
. l be
9 £1.

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A
E

Keep the cha nge. How soon will the cab be here?

B F

One small suitca se and one large one. Can you ta ke me to this address
?

C G

Where’s the nearest t a x i rank? Let me put you r c a s e in the bo o t .

D H

Can you drop me here, pleas?e I’ll bo ok a ride-share via the app.

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE WORDS
 IN THEANEL
P

long pay addre ss cab drop ta x is book dog

1 5

Hello, ca n I a t a xi from the air p o r ?t I l e f t my laptop in one of your

2 6

How soon will the be here? Can you ta ke me to this

3 7

Can you me here, pleas?e How

4 8

Im
’ travelling with my a s s i s t a nce . Can I
 Athtegarage

BOOKING A SERVICE TAULF S AND REPAI R S

A B C A u t o s , how

W h a t d o e s t h i s w a rning ligh t

can I help?

mean? It keep s f l a s h i n g . . .

C ou ld I bo ok my

car in fo r a

s e r v ic e , p l e a s e?

W h e n w i l l my car be r e a d y ?

S o , w h a t s e e m s t o b e t h e p r o blem?

It should be r e a d y

to pick up at 5 . 3 0 .

O k, aI ’yl l t ake a l o o k .
 MORE PROBLEMS CAR PA R T S

VOCABUL ARY

The headlight isn’t w o r k i n g .

windscreen

The oil need s c h a n g i n g .

bonnet

T h e s t e e r i ng wheel i s jammed.

engine

T h e w i n d s c reen is c r a c k e d .

radiator

T h e t y r e k e e p s going dow n .

headlight

8 7 1
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

Could I book

ABC Autos, how

my car in for a

can I help?

s e r v ice, pleas?e

When will my car It should be read y

be ready? to pick up at 5.30.

What does t his

L o o k s likeyour oil

warning light

level is too low. L e t

mean? It keeps

me check it.

flas hing...

So, what se ems to I think the engine’s

be the problem? overheating .

MCATH THE SENTENCES AND YAS THEM OUT LOUD

The headlig ht isn’t

The windscree n is

T h e s t e e r ing wheel is

T h e t y re keep s

The oil nee ds

 y aidOolhn

ACCOMMODA
TION

hotel motel bed and b r e a k f a s t hostel

chalet cabin campsite caravan

accessible p e t -f r i e n d l y Wi-Fi s w i m m i n g pool

balcony cot r o o m s e r v ice b uffe t

 VERBS

t o b o o k a fligh t to make a res e r v a t i o n to go o n h o l i d a y t o r e n t a cot t a g e

t o p a c k (a sui t c a s e ) t o change money to go a b r o a d to hire a c a r

081
 HOLIDA
Y ACTIVITIES

s u r f i n g water-skiing kayaking

swimming snorkelling scuba div ing

p a r a g l i d in g hiking playing g o l f r ock climbing

SIGHTSEEING ANDT ATR A C TIONS

tourist ma p tourist o ffice guided tour museum

 c a s t l e palace church gardens

wildlife p a r k mountains island beach

 yingaBioklodh

LAT KING TO THE TRA

VEL AGENT

S o w h a t k ind of thing are yo u l o o k i n g f or?

I w a s thinking a b o u t a s a f a r i .

What do you o f f e r ?

I saw a cr u i s e o n your web s i t e . I s it all-inclusive?

seY , it offe r s f u l l b o a r d ,

e n t e r t a i n m e n t , and a c t i v i t i e s .
 This spa bre a k l o o k s a m a zi n g …

… I t s’ got fi v e - s t a r r e v ie w s …

Sounds ideal.

L e t ’ s book it!

… A d u l t s only…

… 20%d i s c o u n t …

281
 LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

I w a s thinking about a sa fari. W hat do you offer?

I saw a cruise on your website. Is it all-inclusi?ve

So what kind of thing are you looking for?

seY , it offers f ull bo ard, enter t a ni ment, and a c ti v i t i e s .

W h a ts’ your cancellation poli c ?y

Sounds ideal. Le t ’ s book it!

MCATH THE SENTENCES AND YAS THEM OUT LOUD

What facili ties

guide dog

Do I need for young child

Can I bring my cancellation polic ?y

are there?

Is it suita ble

W h a ts’your a visa?
 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

cruise

Is this cruise

beach holiday

all-inclusive?

Is this

c i t y break

safari
 yantlSngeiatoh

ARRIVAL AND CHECK

-IN

Welcome t o P a r a d i s e H o t e l . Could you fill in t h i s

Do you have a r e s e r v a t ion? r e g i s t r a t i o n form?

seY , w e b o o ked online fo r t w o

n i g h t s , under the name P a t e l . O f c o u r s e. Could I b o r r o w a p en?

LISTEN OT PERSON A AND RESP OND AS PER S O N B

Do you have a res e r v ation? e s,Y we booked online.

 2

Could you fill in this reg istrationform? O f cours e. Could I bor row a pen?

Can I see your pas s p o r t , p l e a s?e Here you go.

Is the room ready?

What time is check-o ut?

481
 What time i s

Is the room r e a d y ?

check- o u t ? I a t 1 s’ atm1 .

seY , here’s

the key ca r d .

LISTEN AND CIRCLE THE ITEM OU

Y HE A R

1 2
4 5
 ASKING FOR THINGS

Could I have s o m e f r e s h t o w e l s , p l e a s e?

seY , I ’ l l have som e

s e n t u p r i g h t a w.a y

DESCRIBING PROBLEMS

T h e T V won’t s w i t c h on .

Okay, let me t ake a l o o k .

 TA THE HOTEL

VOCABUL ARY

p a s s p o r t registration form double room t w i n beds

key car d
l u g g a g e pillows lamp

681
 LISTEN AND NUMBER THE PICT URES IN THE ORDER TH E Y

ARE DESCRIBED

MCATH THE SENTENCES AND YAS THEM OUT LOUD

Could I have

is too ho

1
dkielI ’ is wrong.

some fresh

2
The room

3
The shower brought to my room .

4
The Wi-Fi pa s s w o rd is leaking

5
d’ I likea hairdr yer a7 m wake
 USE THE CHART TO C R TE
E A EIGHT SENTENCES AND YSATHEM

OUT LOUD

Could I have a hairdr yer sent,upplease?

a hairdr yer

some fresh towels

Could I have

a club sandwich brought to my room,

t w o e x t r a pillows
 AT BREAKFA S T

Am I too la t e f o r b r e a k f a s t ? Did you enjoy yo u r s t ay?

No, you’r e j u s t in time.

C a n I t a ke your

room number?

C a n w e s i t a n y w h e r e w e like?

Here’s your bill if you’d like to che c k i t .

Are you paying by ca r d ?

seY , and do he l p y o u r s e l v e s a t t h e b u f f e t .

Could I have s o m e m o r e c o f f e e?
 D i n n e r w a s delic i o u s .

S u r e , I ’ l l b r i n g i t to your t a b l e .

O u r b r e a k f a s t w a s a bit cold.

The bed w a s a l i t t le bit hard .

GOOD TO KNOW

I s i t p o s sible to s t a y a n e x t r a n i g h t?

In spoken E n g l i s h , w e o f t e n u s e a bit or a l i t t le bit –

instead of more formal quite , a l i t t le , or rather – when

C an I leave m y l u g g a g e h ere?

w e w a n t t o d e s c r i b e s o m e t hi n g n e g a tive. For e x a m p l e ,

we wouldn’t say our b r e a k f a s t w a s a bit delicious, b ut we

Could you ca ll me a ta xi, p l e a s e ?

m i g h t s ay it wa s a bit bland or a l i t t le bit cold.

881
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

Am I too late

ifdyou’
liketo ch

1
your room n
Did you enjoy

for breakf

seY , and do help your selves

3
Here’s your bil s t a y a n e x tra night?

4 Is it possible to
at the bu

5
C a n I t a ke your stay?

YAS THE SENTENCES OUT

LOUD, R E P L ACING THE PICT URES LOUD,FILLIN

WITH WORDS USING TH

Could I have some more ?

1

delicious res t a u r ant t w in beds

2 Are you paying by ?

 1

Can I see your

What time is

3 Could you call me a , p l e a s?e 3

dWe’
like aroom with

The

Dinner was

4 The wa s a l i t tle bit hard.

Do you have a

The

5 Can I leave my here

?

oY ur room is on the se cond

 Cigtyi gsnhtsei e

VISITING THE SIGHTS ON A TOUR BUS

What time doe s

On your ri g h t , yo u ’ l l s e e the

t h e p a l a c e o pen?
o l d e s t b uilding in th e c i .t y

Wow! Chec k t h a t o u t !

nI10 m i n u t e s o.Y u can

Q u i c ak !ke T a p i c t u r e !

join the queu e h e r e .

d’I l i k e t w o ticke t s f or

the museum, p l e a s e .

Here you g o . T h e r es’

VOCABUL ARY

a g u i d e d tour at 10 . 3 0 .
 tour bus

MORE PHRA SES

How much is th e e n t r a n c e f ee?

What time i s t h e n e x t g u i d e d t o u r ?

audio guide

Could I have an audio g u i d e , p l e a se?

W h a t a r e y o ur opening t imes?

I s t h e r e w h e e l c h a i r a cc e s s ?

map

091
 LISTEN AND CIRCLE LISTEN OT PER SON A AND

THE ITEM OY U H E AR RESPOND AS PER SON B

What time does

the palace open

?

Look – we’re here

2
on the map and

there’s our hotel!

On your right,

3
you’ll se e the oldes t

buildingin t h e c .i t y

d ’ ekIiwoitl c k e t s for

the museum, plea s e .

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 What time does

Shall we get off

Quick!

Is there

What are

How much is
 gn ignpmca
Gio

ARRIVINGT ATHE CAMPSITE AT THE SITE SHO

Hello, how ca n I help yo u?

C a n w e l i g h t a c a m p f ire?

Hi, we’ve bo oked a p i t c h

f o r t w o nights .

We forgo t to bring c a m p i n g

W h e r e c a n w e pitch our t e n t ?

g a s ! Have you go t any?

Over in t h a t f i e l d ,

opposite the c a r a v a n s .

seY , I ’ l l t a k e a box

of matches, too.

C a n w e p a r k o ur camp e r

v a n n e a r t h e s i t e s h o p?

VOCABUL ARY
 seY , o f c o u r s e .

tent

T h e r e ’ s l o a d s t o do here!

T h e b e a c h i s j u s t over ther e …
caravan

Great! We ’ l l s e t u p c a m p

matches

then head out to expl o r e .

291
 LISTEN OT PER SON A AND

RESPOND AS PER SON B

A B

Hi, we’ve booked

Hello,how can

a pitch for two

Ihelpyou?

nights .

Over in that field,

Where can we

opposite the

pitch our tent?

caravans.

Great! We’ll set up

There’s loads to

camp then head

do here!

out to explore.

seY , you can.

Can we light

Do you need

a campfire?

firewood?

Sure, on that

seY , I’ll t ake a box

shelf over there.

of matches, too.

A n y t hing else
?
 USE THE CHART TO C R TE
E ANINE SENTENCES AND YSATHEM OUT LOUD

Can we pitch our tent over in that field?

pitch our tent

Can we set up camp

park our camp er van

 Athtcebea

ARRIVINGT ATHE BEACH

Wow, I can’ t w a it to go s w i m m in g ! I s i t s a f e t o s w im tod ay?

T h e r e ’ s a nice shad y s p o t ju s t ov e r t h e r e . seY , but yo u m u s t s t a y b e t w e e n t h e f l a g s .

BEACH AC T I V I TIES

Do you do sur fing l e s s o n s ? C

W h e r e c a n w e buy a bu
How much is a b o d y b o a r d f o r the day?
 TA THE BEACH

VOCABUL ARY

wet s u i t bodyboard paddleboard

s u r f board

d e c k c h a ir

beach b all

sun lounger

491
 LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R E P

YOU HEAR THEM WITH W

Can we hire a p edalo here?

Wow,I can’t wait to go swimming!

1 Can we hire a here?

There’s a nice shady spot just over there.

Is it safe to s wim to day?

2 How much is a for the day?

How much is a body board for theday?

seY , but you must s t a y b e t wee n the flag s .

Do you do surfin g lessons

?

3 Where can we buy a ?

Where can we buy a bucket and sp ade?

4 Can we hire a for the day?

5 Do you do les sons?

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 Wwo, I can’t wait

Can we hire

Is it safe

seY , but you must

Do you do
 gn i dn i Fruoyyaw

ASKING FOR DIRECTIONS FOLLOWING

H i t h e r e , i s the b an k t h i s w ay?

E x c u s e me, do you k n o w t h e

way to t h e b u s s t ation?

seY , g o s t r a i g h t a h e a d a n d i t s’ on your le f t .

Can you t ell me how to

g e t t o t h e museum?

T h a n k s for your help!

L e t m e t h i n k . a. .ke Tt h e f i r s t

l e f t at the rou n d a b o u t .
 DIRECTIONS

VOCABUL ARY

turn le f t turn r i g h t go st raight a h e a d first right

cross t he road go pas t next to behind

691
 LISTEN AND NUMBER YAS

THE PICT URES IN THE ORDER FILLING IN THE GAPS USING THE

THEY ARE DE SCRIBED WORDS IN THEA P NEL

first left go str aight the way ne x t to

E x c use me, do you know

bu s s t atoin?

Can you tell me how to

eY s,

a T ke the

No, you nee d to

… then the r

I ts’ just
 USE THE CHART TO C R TE
E A EIGHT SENTENCES ANDYSATHEM OUT LOUD

Excuse me, do you know the way to the church?

do you know the way to

E x c u s e me,

can you tell me how to get to

 yadmsiel obHorp

LOST BELONGINGS

M y b a g s’ b e e n s t olen E x c u s e me, my suit c a s e

with my p a s s p o r t inside! h a s n ’ t shown up.

Okay, I ’ l l n e e d t o t a ke some d e t a i l s . Th e air line d e s k c a n h elp yo u.

DELAYS AND CANCELL T A IONS

I c a n ’ t see o u r p l a t f o r m
I’m a f r a i d y o u r f l i g h t i s delayed .

number any w h e r e . . .

We’ll let you know mor e

a s s o o n as w e can.

Look at the board. Our

t r a i n h a s been ca ncelled!
 ILLNESS AND INJURY

Wnoam
ckhei nigotmorow? uoY look aw ful!

I can’ t – I ’ve pu t my aeY h, I won’ t make the

back out! b e a c h , I ’ v e g o t a t u mmy bug!

891
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Mybags ’ beenhenm
wotlsitpya spo!redisnti

E x c u s e me, my suitca se ha sn’t shown up. T he airlin e desk ca n help you.

Hello,you l e f t your phone behind! Oh gosh, thank you so much!

Wannacome hiking tomorrow? I can’t – I’ ve put my back out!

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A F

W e’ll let you know more a s soon a s we can. uoY r insurance should cover you if you

get a doc tor s’ note.

uoY r l u g g a g e ha s a n excess charge.

Okay
, I’ll nee d to ta ke some det ails

mI’ afra id the gate ha s clo s e d .

Hello, I’ ve had an accident on holiday

mI’ afra id your flight is delayed. and I can’t fl y home!

E
I

My bag s’ b e e n s tolen with my pa sspor t ni side! T h e b a g g a g e handlers are

 MCATH THE SENTENCES AND YAS THEM OUT LOUD

T h e b a g g a g e handlers

I’ve got a t

The train is cancelle d if you get a d

are on str kie.

aeY h, I won’t make the beach,

Look at the boa rd. due to lack of available tra in crew

uoY r insurance should cover you Our train

 en ihadtnHcmleaedi

THE HUMAN BODY

head

shoulder

neck

c h e s t

nipple

armpit

arm

b r e a s t

elbow

liver

w a i s t

abdomen
forearm

w r i s t

hand

finger

hip

vagina

navel

knee

bone

shin

toe

ankle
 MEDICAL PROFESSIONALS

doctor nurse surgeon a n a e s t h e t i s t

midwife paediatrician optician physiotherapist

200
 ILLNESSES AND INJURIES

cough cold runny no s e virus

i n f e c t ion a l l e r g y headache earache

food poisoning upset s tomach r a s h g r a z e

cut burn bite cramp

EMERGENCIES, DIAGNOSES, AND TREA

TME NT
 ambulance hospital A&E emergency

(acci d e n t a n d e m e r g e n c y )

temperature blood pres sure blood tes t heart rate

check- u p bandage stitches i n j e c t ion / j a b

 Athtehparmacy

DESCRIBING YOUR SYMPTOMS QUESTIONS YOUMAY H E A R

Do you have a ny other s y m p t o m s ?

I have a re a l l y s o r e eye.

It could be an i n f e c t i o n .

I have an it c h y r a s h on my arm .

Do you have any aller g i e s ?

Hmm… It look s like an alle r g . y

R e a l l y ? W h at do

you rec ommend? This ointment should help.

MORE PHRA SES

Are you t a k i n g any

My knee r e a l l y h u r t s .
 o t h e r m e d i c a tion?

I have a rea l l y b a d h e a d a c h e .

My back is k i l l i n g m e .

How long have yo u h a d s y mp t o m s ?

GOOD TO KNOW

In spoke n English, w e f r e qu e n t l y u s e really t o e m p h a si z e

s o m e t h i n g : I have a really sore eye; My eye really h u r t s.

Really h a s a similar f u n c t ion to v e r y , but it s’ a l i t t le more

i n f o r m a l . We a l s o use it to e x p r e s s inter e s t o r s u r p r i s e:

R e a l l y ? W h at do you re c o m m e n d ?

202
 LISTEN AND NUMBER LIST

THE PICT URES IN THE ORDER AND RESPOND AS PER S O N B

THEY ARE DE SCRIBED

Do you have any

other symptoms?

Do you have

any allerg eis?

Are you ta king

any other

medication
?

How long have

you had symptoms?

Hmm.. It look s

likean allerg . y
 USE THE CHART TO C R TE
E A FIVE SENTENCES ANDYSATHEM OUT LOUD

I have a really

sore throat.

I have a really
 TREATMENT AND DOSAGE PRESCRIPTIONS

I’ve come to pick up a p r e s c r i p t i o n .

T h i s c o u g h s y r u p s hould do the t r i c k .

H o w o f t en

s h o u l d I t a ke it?

kaT e t h e s e t a b l e t s I’m he r e t o c o l l e c tmy

t w i c e a day for one w e e k . r e p e a t p r e s c r ip t i o n .

A r e t h e r e a ny side eff e c t s ?

IN A PHARMAC Y

VOCABUL ARY

p l a s t e r s painkiller s sleeping pills consulting r o o m c o n t a c t lens

solution
 antiseptic vitamins pharmacist prescription sunscreen

204
 LISTEN TO THE AUDIO AND MA
TCH THECOR R E C T RESPONSE

Do you have any allergies?

Are you ta king any other medic ation?

This cough s y r u p should do the trick .

How long have you had sy mptoms?

Do you have any other symptoms?

I have an itchy ra sh on my arm.

LISTEN AND NUMBER

THE SENTENCES IN THE ORDER LOUD, R E P

YOU HEAR THEM WITH W

Are there any side effec t ? s

1
I have a really sore .

This cough s y r u p should do the trick .

I’ve come to pick up a prescr iption.

2
I also have a r unny .

Do you pay for your prescriptions?

 E

kaTe thes e t a b l e t s t wice a day for

one week.

3 My really hur t s .

mI’ here to collec t my repeat pres cription.

P l e a s e take a seat and we’ll let you

4 yhcea
tvnianIhr.m
oays

know when it s’ ready.

H o w o f ten should I ta keti?

5 My is killing me.

How long have you had sy mptoms?

 tnmetngnanBoikpaoi

AT THE DOCTOR’S SURGERY

H i t h e r e ,d like
I ’ to boo k a n a p p o i n t m e n t w i t h D o c t or Cole.

C a n I a s k what i t s’ a b o u t?

I think I migh t have a ch e s t i n f e c t i o n .

We could squ e e z e y o u

in later a t 4 . 30?

T h a t s’ g r e a t , t h a nk s .

AT THE DENTIST EMERGENC

d’I like to boo k a check-u p , p l e a s e .

I need an e m e r g e n c y a p p o i n t m e n t .

Have you be e n w i t h u s b e f ore?

I’ve g

No, I haven’ t .

I’m a f r a i d w er e’ n o t

t a k i n g o n n e w p a t ie n t s .
 If yo u n eed a n u r g e n t a p p o i n t m e n t ,

w e ’ l l p l a c e you on the t r i a g e li s t . . .

I’vegotanappointment next

week butIneedtocancelit .

. . . a n d t h e d o c tor w ill ca ll you

b a c k a s s o o n a s p o s s i b le .

No problem, ca nI

take yo ur name?

206
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B LOUD,FILLIN

USING TH

A B

chest a n y t hing res chedule available

d’ I liketo book

Have you bee n

a check-up,

with us before?

p l e a s e.

I need to see the

Hi there,
d likI’e to bo ok an appointment
I think I might

C a n I a sk what

have a chest

w ith

i t s’ about?

infec tion.

Can I

Can I book an

Wecould

my daughter?

T h a ts ’ great,

squeeze you in

thanks .

later at 4.30?

Have you got

When’s the n e x t

I’ve got a n

If you need an urgent app ointment ,

No problem,

appointment

c a n I t a ke your

we’ll place you on the

n e x t week but I

name?

nedotca.tnicel

I think I might have a

 USE THE CHART TO C R TE
E A12SENTENCES AND YSATHEM OUT LOUD

I’d like to book an appointment with the doctor

.

book an appointment

reschedule my appointment

d likIeto’

book a check-up

cancel my appointment
 ngieSthedoct
ro

DESCRIBING SYMPTOMS

I ’ v e h a d a b a d c o u g h for a

W h a t s e e m s t o be the pr oblem?
week and i t s’ g e t t i n g w o r s e .

I keep ge t t i n g s p l i t t i n g h e a d a c h e s . Okay, let me li s t e n t o y o u r c h e s t .

GENERAL CARE

I t s e e m s t o b e h e a ling up nicel. y . .

W h i c h a r m w ould you

like the injec t i o n in?

R i g h t , pl e a s e !

I’m le f t -h a n d e d .

. . . I ’ l l j u s t c h a n g e yo u r b a n d a g e .
 ADVICE AND DIAGNOSIS

?esuodaivyW
tah ekdfinl iam
lotlIksctoin.

u o knYioearldtspneenty
t.dsuilfo
ol?ibeslInW
ciitndat

208
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

Which arm

Right, plea se!

would you like

mI’ l e -hand
f t ed.

the injec tionni?

I keep get tin g

What seems to

splitting

be the problem?

headaches.

I’ve had a bad

cough for a wee k Okay

, let me listen

a n d i ts’ get tin g to your chest .

worse.

uoY need to re s t

What do you

and drink plent y

advise?

of fluids.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

 My shoulder

I’ve had a bad cough for a wee k

I’ve b ee n throwing

Im
’ due

I’ve bee n under

 se i ru j n I sand
eiceme
negr

IN AN EMERGENCY

W h i c h s e r v ice do you re quire?

I need an a m b u l a n c e .

W h a t s’ t h e e m e r g e n c y ?

My husband h a s s evere ches t p a i n s .

I ’ l l s e n d a n a m b u l a n ce for you ri g h t a w.a y

MINOR INJURIES

I j u s t b a n g e d my shou l d e r !

Dad , my kn ee’ s blee ding!

I t r e a l l y h u r t s!

T h a t s’ a n a s t y g r a z e . L e t me

c l e a n i t , t h e n I ’ l l g e t a p l a s t. e r Hold this cold p ack over the bump.

 MORE SERIOUS INJURIES

Is my ankl e broken o r j u s t s p r a i n e d ?
M y d a u g h t e r s’ g a s h e d h e r a r m .

N o t s u r e . . . I’m s ending

you for an X-ray.

It lookskielshemayneed stitches.

012
 MCATH THE SENTENCES AND YAS THEM OUT LOUD

I’ve had

I need a

I burned my ha nd on the

I’ll gr a b

My husband has

He’s having

LISTEN AND CIRCLE RESPOND OUT LOUD OT THE

THE ITEM OY U H E AR AUDOI, FILLING IN THE GAPS USING

THE WORDS IN THEPANEL

g r a ze bump stitches p ains

My daughter s’ g a shed her arm.

I just banged my shoulder! It reall y h u r t ! s

2

W h a ts’ the emergenc y ?

My husband has severe ches t

Dad,myknee s’blee dnig!

4
 talTheopis

AT THE HOSPIT
AL

Ward 1

I ’ v e g o t a c h e-cukp w i t h

t h e n u r s e a t 4 . 30 .

I need to see

Waiting

r o o m

s o m e o n e u r g e ntly.

Are

Okay, c o u l d I s e e your

a p p o i n t m e n t l e t t , ep lre a s e ?

I ’ l l t a ke your d e t a ils so

w e c a n g e t you se e n .

LISTEN AND NUMBER

THE PICT URES IN THE ORDER LOUD,FILLIN

THEY ARE DE SCRIBED USING TH

check-up urgently examin e

 d o c t or o

I need to s ee someone

Wehavea

How soon will I be see n by a

I’ve got a

Do I need to have an

mI’ going to need to

2 1 2
 How long have yo u

b e e n f e e l ing like this?

MORE PHRA

The pain st a r t e d

a b o u t t w o hours a go.

We have a medi c a l e m e r g ency.

Okay, I’m g oing to

Are you t a k i n g a n y r e g u l a r m e d ic a t i o n s ?

t a k e a blood te s t .

Have you go t someone yodu’ like to call?

We’ll follow up in thre e m o n t h s .

I’m goi n g t o n e e d t o e x a m ine you.

G o o d n e w s! I’ve

g o t t h e a ll c l e a r !

X-ray

I’m he re for my s c a n .

H o w s o o n w ill I be see n by a doc t o r ?

We’ll move you to anot h e r w a r d f o r o b s e r vat ion.

T h a t s’ s u c h a r e l i e f !

LISTEN OT PERSON A AND RESP OND AS PER S O N B

I need to s ee so meone urgently

. I ’ll ta ke your det ails so we can ge t you see n.
2

Are you allergic to anything?

How long have you be en feelingliket?shi T he pain st a r t e d about t wo hours a go.

Good news! I’ve got the all clear! T h a ts’ such a reli ef!

I’ve got a che -kc up with the nur se at 4. 30.

The pain st a r t e d about t wo hours a go. Ok,ya Im

’ going to ta ke a blood t e s t .
 HAVIN G A N O P E RTION
A RECOVERING FROM

I ’ l l j u s t c h e c k your temp e r a t u r e a n d p u l s e . . . The operation w a s a success .

There we

. . . a n d then we’ll p r e p

complicat

you for the o p e r a t i o n .

Ca

How long will I be under f o r ?

s o m e t h i n g f o r t h e p a i?n

T h e o p e r a t i o n will

l a s t a b o u t a n h ou.r

uoY may feel light-h e a d e d a s

t h e a n a e s t h e t i c t a kes e f f e c t .

N o w c o u n t b a c k w a r d s f r o m 5…

D o n ’ t w o r r . We’ll
y have you

u p a n d a b o u t in no time.
 5, 4…

HOSPTIAL TREATMENT

VOCABUL ARY

operation operating theatre anaesthetic w a r d

412
 LISTEN OT PER SON A

AND RESPOND AS PER S O N B

A B

Now count

b a c k w ards 5,4…

from 5…

How long will I be The operation will

under for? l a s t about an hour

.

How are you

Stil a bit grog g . y

feeling?

Can you give me seY , of cours e.

something for I’ll jus t t a keyour

the pain
? blood pres sure firs t .

YAS THE SENTENCES OUT LOUD

, FILLING IN THE GAPS USING THE

WORDS IN THEA P NEL

 complications pres sure gro g g y about

under back w a rds anae s t h e t i c temperature

1 5

I’ll jus t t a keyour blood first. ou Ymay feel lighth-e a d e d a s the

ta kes e f f e c t .

Stil a bit .

How long will I be

D on’t worr . We’y l have you up and

in no time. Now count

4 8

I’ll jus t check your a nd pulse… There were no

 Denlcatre

LAT KING TO THE DENTIST

I’ve go t bad too t h a c h e .

Do I need b r a c e s ?

I think my crow n h a s c o m e l o o s e .

My filling has c o m e o u t .

ADVICE AND DIAGNOSIS

R e m e m b e r t o f l o s s r e g ularly.

I t l o o k s like you nee d a small filling.

Would yo u like to rin se your mo u t h o u t ?

M a k e s u r e you don’t b r u s h t o o h a r d .
 AT T H E D E N T I S T

VOCABUL ARY

dentist whitening toothache to floss

c a v i t y filling plaque crown

612
 LISTEN AND NUMBER THE PICT URES IN THE ORDER THEY ARE DE SCRIBED

LISTEN AND NUMBER THE SENTENCES IN THE ORDER OY U H E AR THEM

A
F

I’ve got bad to othache.

B G

uoY ’ve got a small c a v i. t y

C H

Remember to floss regularly.

I
D

uoY ’ve got a build-up of plaque.

Open a bit wider for me, pleas e.

MCATH THE SENTENCES AND YAS THEM OUT LOUD

It looks likeyou n e e d

are coming
1

I brush my tee t h my teeth w

a small fili ng.

I need to s e e

I think my crown t w i c eaday.

Can I have the hygien

My son’s fir s t t e e t h has com

 roMplhapentauls t

ASKING FOR THER APY

I’m h aving a re a l l y t o u g h t i m e . C a n I t a lk to you?

I’m finding it har d t o c o p e .

C a n I s e e s o m e o n e f a c e - t o - f ace?

I’m fe eling ve r y low.

T H E R A PY QUESTIONS
GROUP THERA

How did that make you fee l?

L e t ’ s go round t h e g r o u p

How is this a f f e c t i n g you?

and say how we’r e f e e l i n g .

S o , w h a t you’r e say i n g i s …

I’m doi n g b e t t e r

this week.

C a n w e e x p l o r e t h i s m o r e?

T h e s e s e s sions are

r e a l l y h e l p ing me.
 MORE PHRA SES

VOCABUL ARY

How are you f e e l i n g t o d ay?

T h a t s’ a rea l t r i g g er fo r m e.

happy

uoY r f e e l i n g s a r e v a l i d .

l aT k i n g a b o u t i t r e a l l y h e l p s .

depressed

812
 LISTEN OT PERSON A AND RESP OND AS PER S O N B

Can I see s omeone face -to-f ace? Wehave a drop-in ce ntre near you.

How is this affec tingyou? mI ’ finding it hard to cope.

L e t ’ s go round the group and say

how we’re feeling.

How are you feeling today? mI ’ feeling ver y low.

USE THE CHART TO CR ETEA12SENTENCES ANDYSATHEM OUT LOUD

I’ve been feeling a bit low this week.

a bit

I’ve b ee n feeling very

depressed

really

up and down
 YAS THE SENTENCES OUT LOUD
, FILLING IN THE GAPS USING THE WORDS

IN THEANEL
P

explore be t t er helping feel tr i g ger cope valid affe c ting

1 5

How is this you? How did that make you

2 6

These sessoinsarerealy me. T h a ts ’ a real

3 7

Im
’ finding it hard to . Can we

4 8

oY ur feelings are . Im
’ doing