CPBFI Courses and Structure
Classroom Only
ATTITUDE KNOWLEDGE Banking
Course 1: Course 3: 24
hours
Managing Self - SwaRoop Overview of Retail Banking
8 days
SwaRoop orientation Introduction to Banking
My Self Insurance
Introduction to Branch Banking
Self-belief – staying assertive Customers and Their Needs 24
hours
Mind-body connections and Self-talk Overview of Banking Products 8 days
What are emotions Liability Products
Regulating emotions Asset Products Communication
What is belief Third Party and Fee-based Products
36
ABC Principle of REBT hours
Business Development
12 days
Rational and irrational beliefs Transaction Processing
Decision making Customer Service
Managing Self
Daily challenges Compliance and Ethics
Future of Banking 12
hours
SKILLS Inclusive Banking 2 days
Course 2: Introduction to NBFCs
Communication and Workplace Skills 96 hrs over 30 days
Overview of Corporate Banking
What is communication Banking and Me
Online Only
Goals and barriers in communication
Modes of communication
KNOWLEDGE Banking
Listening skills and empathy Course 4: 24
Overview of Insurance hours
Non-verbal expression skills 12 days
Summarisation skills Need for Insurance
Effective communication Evolution of Insurance Insurance
Use of language in communication Overview of an Insurance Company
24
hours
Spoken communication Overview of Retail Insurance Products
12 days
Telephonic communication Overview of the Companion Products
Written communication Overview of Insurance Distribution Channels
Communication
Giving and receiving feedback Selling Insurance
Insurance Operations
36
Saying and taking NO hours
Persuasion and influencing skills Customer Service 18 days
Working in teams Ethics and Compliance in Insurance
Future of Insurance Managing Self
Group discussion skills
Goals and targets at workplace Inclusive Insurance 12
hours
Representing self Profitability Drivers for Insurance
4 days
Job interview techniques Mock interviews by
Job interview demonstration corporate recruiters
96 hrs over 46 days
