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Instruction - Patient Navigation

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Ely S
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14 views5 pages

Instruction - Patient Navigation

Uploaded by

Ely S
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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PATIENT NAVIGATION INSTRUCTIONS:

1. Upon receiving a call or a referral, ask the concern of the caller and what service they
need to avail. FILL OUT the form which is seen below. Be specific regarding the
informant (if self or another person), the full name of the patient, what CASE (specific
department) it belongs to, and don’t forget to include FULL address (include Barangay,
Municipality, and Province) along with all the other information given in the form. Also
include the TIME of call on the upper right corner and the time ended lower left plus your
signature and Ma’am Keith (Navi-OIC).

Figure 1. Most of the time, the image on the left is the one being filled out since most are
inbound calls coming from a different hospital or just a referral.

2. After filling out the forms and attending to the concern of the patient, the next thing to do
is to compile it for CENSUS. Due to patient data privacy, only Ma’am Keith’s laptop has
access on the site seen in Figure 2 wherein you will see the links for the census which is
usually “Other Hospital/Self-Referral” form. The interface of the site is seen in the
figure below (Figure 2).
Figure 2. The interface of the site wherein the census forms links can be accessed.

3. After opening the link, you will see a GOOGLE FORM as seen in Figure 3 in which all
the details are needed to be filled out by the Email used by the Navi which is
[email protected] as seen below. Fill out the information being asked by the google
form then just click “Submit”. The information to be filled out is the information entered in
Figure 1 which is the basic information of the patient. You also need to classify the case
based on the level of care which can be seen below:

Figure 3. Example of the Google form that needs to be filled out for patient census.
4. After submitting an entry, you can check the patient responses on Ma’am Keith’s laptop
entitled Patient Navigation (Responses) as seen below (Figure 4). The information
there would include the ones you filled out on the Google form at Figure 3. Next is you
need to manually enter the DISPOSITION of the patient wherein you will categorize the
patient’s navigation outcome. For example as seen below, those were for follow-ups with
indicated Entry Point which are their corresponding departments for their services.

Figure 4. Patient Navigation (Responses) wherein you can see the previous entries from the
Google Form as seen in Figure 3.

5. YOU’RE DONE! The data is already for safe keeping. However, there are still other
census that needs to be done as well which is the CONSOLIDATE which is entitled
Performance Indicator Daily Tracker wherein you will base the numbers on the total
census that day combined with the census of the NAVI/OPCEN and EMT-EOC which is
seen in the image below.
Figure 5. Performance Indicator Daily Tracker which is updated daily on the total number of
calls navigated which is classified as STEP-UP (from local/rural health facility to ITRMC) and
STEP-DOWN (vice-versa) with their corresponding level of care classifications.

- The data seen in Figure 5 should reflect the DAILY-CENSUS-PNRS-2023 as seen


below (Figure 6).

Figure 6. Daily-Census-PNRS-2023 which is updated daily with the given link on the
endorsement.

● CPH-PHC - total calls navigated with Ma’am Keith (7AM to 5-7PM)


● OPCEN CALL NAVI - other calls navigated by the OPCEN team which also includes
calls from 5-7PM onwards (if ever which time Ma’am Keith has left)
● EMT-EOC - the total number of Ambulance calls which you should ask on the EOC on
duty.
● MEDIX/EMR - the total number of cases labeled with EMR which can be seen in the
Queueing list (Figure 7) accessible by Ma’am Keith and OPCEN officers.

NOTE: The daily trackers should be updated every 12 hours with their corresponding
spreadsheets (7AM to 7PM, 7PM to 7AM). Performance Indicator Daily Tracker (Figure 5)
should also be PRINTED every 12-hour shift (7PM and 7AM) DAILY to be checked by Ma’am
Keith.
Figure 7. Queueing Monitoring wherein the OPCEN call census can be viewed with indicated
time entry and total numbers of referrals.

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