TIẾNG ANH

WRITING COMPLAIN
1. You are Sean Filan. Write a letter of complaint to Hilton hotel about
your stay there a week ago

● The room you had

● The facilities in the hotel

● The staff attitude

Dear Sir/Madam,

I recently stayed in Hilton hotel a week ago. I’m writing a letter because I
was extremely unhappy with the hotel.

Firstly, the hotel is called “Sea view” but reality my room was opposite a car
park.
Senconly, the facilities in the hotel is not really good as advertisement. It’s
very sketchy and not luxury.
Finally, the staff attitude was rude and unhelpful.

I complained to the manager but he wasn’t available.

I would like to explain cleverly and partial refund of the amount I paid.

I look forward to explanation of the complaints in my letter.

Your faithfully,
 Sean Filan

2. You are Sean Filan. Write a formal letter to complain about the service
you received at the botanica, a french restaurant in your city.

● The table you booked

● The quality of service

● The attitude of the staff

Dear Sir/Madam,

I recently ate at the botanica, a french restaurant a week ago. I’m writing a letter
because I was extremely unhappy with the service I received.

Firstly, the restaurant is called “Sea view” but reality the table I booked out of
sight.
Secondly, the quality of service is not really good as advertisement. Taste is not
special and no variety of dishes, slowly service speed.
Finally, the attitude of the staff was unprofessional, not even very unhelpful.

I complained to the manager but he wasn’t available.

I would like to explain cleverly and partial refund of the amount I paid.

I look forward to explanation of the complaints in my letter.

Your faithfully,

Sean Filan.
3. You are Sean Filan. Now, write a formal letter to complain about the
food you had at hatoyama, a fapanese restaurant you have been to
recently.

● The price of the food

● The size of the plate

● The quality of the food

Dear Sir/Madam,

I recently ate at hatoyama, a japanese restaurant a week ago. I’m writing a

letter because I was extremely unhappy with the food.

Firstly, the advertisement says that the price of the food sale 50% but when I
paid only sale 20%.
Secondly, the size of the plate is called “huge” however reality it’s very
small.
Finally, the quality of the food is not really good. Taste is not special not
even salmon is not fresh.

I complained to the manager but he wasn’t available.

I would like to explain cleverly and partial refund of the amount I paid.
 I look forward to explanation of the complaints in my letter.

Your faithfully,

Sean Flan.

4. You are Liz Filan. Write a formal letter of complaint to lamiann

boutique about the dress you bought online three days.

● The quality of the dress

● The speed of delivery

● The custorm service

Dear Sir/Madam,

I recently bought the dress online three days ago. I’m writing a letter because I was
extremely unhappy with the dress.

Firstly, the quality of the dress is not really good as advertisement. The skirt is
quite thin,
Secondly, the speed of delivery very slowly.
Finally, the custorm service was bad rude not even unhelpful.

I complained to the manager but he wasn’t available.

I would like to explain cleverly and partial refund of the amount I paid.
I look forward to explanation of the complaints in my letter.

Your faithfully,

Sean Flan.
5. You are Liz Filan. Write a formal letter of complain to TPH English
Center about the Speaking Course you attended a month ago.

● The number of students

● The teacher’s method

● The attitude of the staff

Dear Sir/Madam,

I recently attended a speaking course a month ago. I’m writing a letter

because I was extremely unhappy with the course.

Firstly, the advertisement says that the number of students is limited to 25

students but reality very crowded.
Secondly, the teacher’s method is not really good not even bad
pronuncuation.
Finally, the attitude of the staff was rude and unhelpful.

I complained to the manager but he was available,

I would like to explain cleverly and partial refund of the amount I paid.
 I look forward to explanation of the complaints in my letter.

Your faithfully,

Sean Filan.

WRITING ASK INFORMATION.

1. Write a letter to victoria language school asking for information about
an E course

● The maximum number of studens

● The longth of the lesson

● The content of the course.

Dear Sir/Madam,

I’m writing to you with reference to your advertisement on Tiktok about” an

English courses” in Victoria language school.

I would be grateful if you could send me further information about the course
including: the longth of the lesson, the maximum number of students and the
content of the course. I’m studying at a human resourse management in Viet Nam,
so I’m interested in the course. Could I send me some details on this course?
I would also like some information about how to enroll, teacher and specific
address of the course.

Finally, would you be able to send to me via email [email protected].

I look forward to hearing from you soon.

Your faithfully,
Paola conte
Paola conta.

2. Write a letter to victoria language school asking for information about

the laptops in the shop.

● Product catalogue

● Return and refund policy

● Discounts

Dear Sir/Madam,
I’m writing to you with reference to your advertisement on Tiktok about the laptops
in the shop – victoria language school.

I would be grateful if you could send me further information about the laptop
including: product catalogue, return and refund policy, discounts. I’m student at the
unversity, so I need a laptop. Could I send me some details about the laptop?

I would also like some information about price, size, function of the laptop.

Finally, would you be able to send to me via email [email protected].

I look forward to hearing from you soon.

Your faithfully,

Paola conte
Paola conta.

3. Write letter to the restaurant to ask information about booking for a

family dinner.

● The availtable booking dates

● The location of the table

● The options on the menu

Dear Sir/Madam,
I’m writing to you with reference to your advertisement on Tiktok about “ the
meal” in the restaurant.
I would be grateful if you could send me further information about the meal I can
book for a family dinner including: the availtable booking dates, the location of the
table, the options on the menu. I would like to invite friends to my birthday party in
the restaurant. Could I send me some details about the meal?

I would also like some information about menu, dishes and book I can book.

Finally, would you be able to send to me via email [email protected].

I look forward to hearing from you soon.

Your faithfully,

Paola conte
Paola conta.
4. Write a letter to Handspan Travel Agency to ask far information about
a package tour to the US. (the schedule of the tour, the price of the tour,
the accommodations).
Dear Sir/Madam,

I’m writing to you with reference to your advertisement on Tiktok about “ a

package tour to the us”.
I would be grateful if you could send me further information about a package tour
to the us including: the schedule of the tour, the price of the tour, the
accommodations. I would like to travel with my bestfriends, so I’m interested in a
package tour. Could I send me some details on a package tour?

I would also like some information about view location beautiful, room and people

Finally, would you be able to send to me via email [email protected].

I look forward to hearing from you soon.

Your faithfully,
Paola conte
Paola conta.
5. Write a letter to Hilton Hotel to ask for information about your booking
there. (the types of room available, the price per night, the facilities in
the hotel).
Dear Sir/Madam,

I’m writing a letter