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 Servicenow

(CAD)

ServiceNow Certified Application Developer

Total: 143 Questions

Link: https://certyiq.com/papers/servicenow/cad
Question: 1 CertyIQ
Which of the following statements is true for the Form Designer? a) To add a field to the form layout, drag the field
from the Fields tab to the desired destination on the form. b) To create a new field on a form's table, drag the
appropriate data type from the Field Types tab to the form and then configure the new field. c) To remove a field
from the form layout, hover over the field to enable the Action buttons, and select the Delete (X) button. d) To add
a section to the form layout, drag it from the Field Types tab to the desired destination on the form.

A.a, b, c, and d
B.b, c, and d
C.a, b, and d
D.a, b, and c

Answer: D

Explanation:

Correct answer is D: a, b, and c

Reference:

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-
administration/concept/c_FormDesign.html

Question: 2 CertyIQ
Which of the following are configured in an Email Notification? a) Who will receive the notification. b) What content
will be in the notification. c) When to send the notification. d) How to send the notification.

A.a, b and c
B.a, b, and d
C.b, c and d
D.a, c and d

Answer: A

Explanation:

Reference:
https://hi.service-now.com/kb_view.do?sysparm_article=KB0712569

Question: 3 CertyIQ
To see what scripts, reports, and other application artifacts will be in a published application:

A.Enter the name of the Application in the Global search field

B.Open the list of Update Sets for the instance
C.Examine the Application Files Related List in the application to be published
D.Open the artifact records individually to verify the value in the Application field

Answer: C

Explanation:
 "Application developers can view the complete list of application files from the custom application record."
https://docs.servicenow.com/bundle/vancouver-application-
development/page/build/applications/concept/c_ApplicationFiles.html

Question: 4 CertyIQ
Which one of the following is NOT a debugging strategy for client-side scripts?

A.g_form.addInfoMessage()
B.Field Watcher
C.jslog()
D.gs.log()

Answer: D

Explanation:

Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/istanbul/new_to_servicenow/ app_store_lear
nv2_scripting_istanbul_debugging_client_scripts

Question: 5 CertyIQ
Which Application Access configuration field(s) are NOT available if the Can read configuration field is NOT
selected?

A.All access to this table via web services

B.Can create, Can update, and Can delete
C.Can read does not affect the availability of other Application Access fields
D.Allow configuration

Answer: B

Explanation:

Can create, Can update, and Can delete.

Reference:

"https://docs.servicenow.com/bundle/tokyo-application-
development/page/build/applications/reference/r_TableApplicationAccessFields.html

Question: 6 CertyIQ
Which of the following is NOT a trigger type in Flow Designer?

A.Outbound Email
B.Application
C.Record
D.Schedule
 Answer: A

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/reference/
flow-triggers.html

Question: 7 CertyIQ
When creating new application files in a scoped application, cross scope access is turned on by default in which of
the following?

A.REST messages
B.Table
C.Script Include
D.Workflow

Answer: B

Explanation:

"By default, all application scope scripts can read the table's records but cannot perform any other database
operations.

Reference:

https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/set-RCA-
level.html

Question: 8 CertyIQ
In an Email Notification, which one of the following is NOT true for the Weight field?

A.Only Notifications with the highest weight for the same record and recipients are sent
B.A Weight value of zero means that no email should be sent
C.The Weight value defaults to zero
D.A Weight value of zero means the Notification is always sent when the Notification's When to send criteria is
met

Answer: B

Explanation:

A Weight value of zero means that no email should be sent.

Reference:

https://docs.servicenow.com/bundle/orlando-servicenow-
platform/page/administer/notification/task/t_CreateANotification.html
Question: 9 CertyIQ
Which of the following objects does a Display Business Rule NOT have access to?

A.previous
B.GlideSystem
C.g_scratchpad
D.current

Answer: A

Explanation:

Business Rules often use the current and previous objects in their script logic.The current object is
automatically instantiated from the GlideRecord class. The current object's properties are all the fields for a
record and all the GlideRecord methods. The property values are the values as they exist in the runtime
environment.The previous object is also automatically instantiated from the GlideRecord class. The previous
object's properties are also all fields from a record and the GlideRecord methods. The property values are the
values for the record fields when they were loaded from the database and before any changes were made.
The previous object is not available for use in async Business Rules.

Reference:

https://community.servicenow.com/community?
id=community_question&sys_id=8af90f29db5cdbc01dcaf3231f96197c

Question: 10 CertyIQ
Which of the following features are available to Global applications? (Choose two.)

A.Automated Test Framework

B.Source Control
C.Delegated Development
D.Flow Designer

Answer: AD

Explanation:

A.Automated Test Framework.

D.Flow Designer.

Question: 11 CertyIQ
Which one of the following is NOT a UI Action type?

A.List choice
B.Form button
C.List banner button
D.Form choice
 Answer: D

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/list-administration/tas
k/t_EditingAUIAction.html

Question: 12 CertyIQ
Which of the following is NOT supported by Flow Designer?

A.Call a subflow from a flow

B.Test a flow with rollback
C.Use Delegated Developer
D.Run a flow from a MetricBase Trigger

Answer: B

Explanation:

Correct answer is B:Test a flow with rollback

Reference:

https://community.servicenow.com/community?
id=community_question&sys_id=b4d26e44db13ab409540e15b8a9619c9

Question: 13 CertyIQ
Which of the following are true for reports in ServiceNow? (Choose three.)

A.Any user can see any report shared with them.

B.Can be a graphical representation of data.
C.All users can generate reports on any table.
D.Can be run on demand by authorized users.
E.Can be scheduled to be run and distributed by email.

Answer: BDE

Explanation:

B. Can be a graphical representation of data.

D. Can be run on demand by authorized users.

E. Can be scheduled to be run and distributed by email.

Question: 14 CertyIQ
Modules must have a Link type. Which one of the following is a list of Link types?
 A.List of Records, Separator, Catalog Type, Roles
B.Assessment, List of Records, Separator, Timeline Page
C.List of Records, Content Page, Order, URL (from arguments:)
D.Assessment, List of Records, Content Page, Roles

Answer: B

Explanation:

Assessment, List of Records, Separator, Timeline Page.

Reference:

https://docs.servicenow.com/bundle/geneva-servicenow-
platform/page/administer/navigation_and_ui/reference/r_ModuleLinkTypes.htm

Question: 15 CertyIQ
Which one of the following is true for a table with the `Allow configuration` Application Access option selected?

A.Only the in scope application's scripts can create Business Rules for the table
B.Any user with the application's user role can modify the application's scripts
C.Out of scope applications can create Business Rules for the table
D.Out of scope applications can add new tables to the scoped application

Answer: C

Explanation:

Reference:
https://community.servicenow.com/community?id=community_question&sys_id=1a721819dbfa23409a64e15b
8a9619d2

Question: 16 CertyIQ
When working in the Form Designer, configuring the label of a field in a child table changes the label on which
table(s)?

A.base table
B.child table
C.parent table
D.all tables

Answer: B

Explanation:

Reference:
https://community.servicenow.com/community?id=community_question&sys_id=7ddc4462dbe2b3840be6a3
45ca9619af
Question: 17 CertyIQ
Which one of the following is true?

A.A UI Policy's Actions execute before the UI Policy's Scripts

B.The execution order for a UI Policy's Scripts and Actions is determined at runtime
C.A UI Policy's Scripts execute before the UI Policy's Actions
D.A UI Policy's Actions and Scripts execute at the same time

Answer: C

Explanation:

A UI Policy's Scripts execute before the UI Policy's Actions.

Reference:

https://community.servicenow.com/community?
id=community_question&sys_id=5cf5d3f7db72f784f7fca851ca96199b

Question: 18 CertyIQ
Here is the Business Rule script template:

This type of JavaScript function is known as:

A.Constructor
B.Scoped
C.Anonymous
D.Self-invoking

Answer: D

Explanation:

Correct answer is D:Self-invoking.

Question: 19 CertyIQ
Which method call returns true only if the currently logged in user has the catalog_admin role and in no other
case?

A.g_user.hasRole('catalog_admin')
B.g_user.hasRoleExactly('catalog_admin')
C.g_user.hasRoleOnly('catalog_admin')
D.g_user.hasRoleFromList('catalog_admin')

Answer: B
 Explanation:

g_user.hasRoleExactly('catalog_admin').

Question: 20 CertyIQ
There is a basic strategy when creating a Utils Script Include. Identify the step that does not belong.

A.Identify the table

B.Script the function(s)
C.Create a class
D.Create a prototype object from the new class

Answer: A

Explanation:

Correct answer is A:Identify the table.

Reference:

https://developer.servicenow.com/dev.do#!/learn/learning-
plans/tokyo/new_to_servicenow/app_store_learnv2_scripting_tokyo_utilities_script_include

Question: 21 CertyIQ
Which roles grant access to source control repository operations such as importing applications from source
control, or linking an application to source control?
(Choose two.)

A.source_control
B.source_control_admin
C.admin
D.git_admin

Answer: AC

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/t_LinkAn
ApplicationToSourceControl.html

Question: 22 CertyIQ
When configuring the content of an Email Notification, which syntax should be used to reference the properties of
an event triggering the Notification?

A.$ event.<property name>

B.$ current.<property name>
C.$ <property name>.getDisplayValue()
 D.$ gs.<property name>

Answer: A

Explanation:

A:$ event.<property name> is the correct answer.

https://www.servicenow.com/community/itsm-forum/email-notification/m-p/695221

Question: 23 CertyIQ
Which one of the following is true for a Script Include with a Protection Policy value of Protected?

A.Any user with the protected_edit role can see and edit the Script Include
B.The Protection policy option can only be enabled by a user with the admin role
C.The Protection Policy is applied only if the glide.app.apply_protection system property value is true
D.The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store

Answer: D

Explanation:

The Protection Policy is applied only if the application is downloaded from the ServiceNow App Store.

Question: 24 CertyIQ
Which one of the following is true for GlideUser (g_user) methods?

A.Can be used in Client Scripts and UI Policies only

B.Can be used in Business Rules only
C.Can be used in Client Scripts, UI Policies, and UI Actions
D.Can be used in Business Rules, and Scripts Includes

Answer: C

Explanation:

Can be used in Client Scripts, UI Policies, and UI Actions.

Reference:

https://developer.servicenow.com/dev.do#!/reference/api/newyork/client/c_GlideUserAPI

Question: 25 CertyIQ
When configuring a module, what does the Override application menu roles configuration option do?

A.Users with the module role but without access to the application menu access the module
B.Self-Service users can access the module even though they do not have roles
 C.Admin is given access to the module even if Access Controls would ordinarily prevent access
D.Users with access to the application menu can see the module even if they don't have the module role

Answer: A

Explanation:

Use the Override application menu roles option to give module-level access to a role that is not authorized to
see the application.For example, assume the Special Occasions application menu requires the admin role and
the Occasions module for the Special Occasions application requires the
x_snc_employee_spe.occasions_user role.The application-level requirement supersedes the module-level
requirement which means that users with the x_snc_employee_spe.occasions_user role cannot see either the
application or the module.If the Override application menu roles option is selected, users with the
x_snc_employee_spe.occasions_user role can see both the application and the module even though the user
is not authorized by role to see the application menu.

Question: 26 CertyIQ
Which platform feature can be used to determine the relationships between field in an Import Set table to field in
an existing ServiceNow table?

A.Business Service Management Map

B.Data Sources
C.Transform Map
D.CI Relationship Builder

Answer: C

Explanation:
A transform map determines the relationships between fields displaying in an Import Set table and fields in an
existing ServiceNow table, such as the Incidents or
Users table.

Reference:
https://community.servicenow.com/community?id=community_question&sys_id=69fc8369db9cdbc01dcaf32
31f961935

Question: 27 CertyIQ
When configuring a REST Message, the Endpoint is:

A.The commands to the REST script to stop execution

B.The URI of the data to be accessed, queried, or modified
C.Information about the format of the returned data
D.The response from the provider indicating there is no data to send back

Answer: B

Explanation:

The endpoint is the URL of the data to be retrieved, updated, or deleted.

 Reference:

https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/outbound-
rest/reference/r_RESTMessageElements.html

Question: 28 CertyIQ
When evaluating Access Controls, ServiceNow searches and evaluates:

A.Only for matches on the current table

B.Only for matches on the current field
C.From the most specific match to the most generic match
D.From the most generic match to the most specific match

Answer: C

Explanation:

Whenever a session requests data, the system searches for access control rules that match the requested
object and operation. If there is a matching access control rule, then the system evaluates if the user has the
permissions required to access the object and operation. If an access control rule specifies more than one
permission, then the user must meet all permissions to gain access to the object and operation. Failing any
one permission check prevents the user from accessing the matching object and operation.If a user does not
meet the permissions of the first matching rule, the system evaluates the permissions of the next matching
access control rule as specified by the access control processing order. If the user fails to meet the
permissions of any matching access control rule, the system denies access to the requested object and
operation.

Question: 29 CertyIQ
In a Business Rule, which one of the following returns true if the currently logged in user has the admin role?

A.g_form.hasRoleExactly('admin')
B.gs.hasRole('admin')
C.g_form.hasRole('admin')
D.gs.hasRoleExactly('admin')

Answer: B

Explanation:

1. Only gs is for server side, g_form is for client side.

2. server side is gs

Question: 30 CertyIQ
From the list below, identify one reason an application might NOT be a good fit with ServiceNow.
The application:
 A.Needs workflow to manage processes
B.Requires as-is use of low-level programming libraries
C.Requires reporting capabilities
D.Uses forms extensively to interact with data

Answer: B

Explanation:

Requires as-is use of low-level programming libraries

Question: 31 CertyIQ
Identify the incorrect statement about Delegated Development in ServiceNow.

A.Administrators can grant non-admin users the ability to develop global applications.
B.Administrators can specify which application file types the developer can access.
C.Administrators can grant the developer access to script fields.
D.Administrators can grant the developer access to security records.

Answer: A

Explanation:
1. A system administrator can assign a non-administrator user or group as a developer or deployment resource
for a specific application.
2. delegated development is for scoped apps only

Question: 32 CertyIQ
One of the uses of the ServiceNow REST API Explorer is:

A.Practice using REST to interact with public data providers

B.Find resources on the web for learning about REST
C.Convert SOAP Message functions to REST methods
D.Create sample code for sending REST requests to ServiceNow

Answer: D

Explanation:

Reference:
https://developer.servicenow.com/dev.do#!/learn/courses/newyork/app_store_learnv2_rest_newyork_rest_int
egrations/ app_store_learnv2_rest_newyork_inbound_rest_integrations/app_store_learnv2_rest_newyork_int
roduction_to_the_rest_api_explorer

Question: 33 CertyIQ
Which one of the following is true regarding Application Scope?

A.All applications are automatically part of the Global scope

 B.Applications downloaded from 3 party ServiceNow application developers cannot have naming conflicts rd
C.Any developer can edit any application
D.Developers can choose the prefix for a scope's namespace

Answer: B

Explanation:

Applications downloaded from 3 party ServiceNow application developers cannot have naming conflicts rd

Reference:

https://docs.servicenow.com/bundle/rome-application-
development/page/build/applications/concept/c_ApplicationScope.html

Question: 34 CertyIQ
Which one of the following is the baseline behavior of a table in a privately-scoped application?

A.The table and its data are not accessible using web services
B.Any Business Rule can read, write, delete, and update from the table
C.Only artifacts in the table's application can read from the table
D.All application scopes can read from the table

Answer: D

Explanation:

Reference:

https://docs.servicenow.com/bundle/rome-application-
development/page/build/applications/concept/c_DefaultDesignAccessPermissions.html

Question: 35 CertyIQ
Which one of the following is NOT a purpose of application scoping?

A.Provide a relationship between application artifacts

B.Provide a way of tracking the user who developed an application
C.Provide a namespace (prefix and scope name) to prevent cross application name collisions
D.Provide controls for how scripts from another scope can alter tables in a scoped application

Answer: B

Explanation:

1. Option B

2. Option B
Question: 36 CertyIQ
It is best practice to define the business requirements and the process(es) an application will manage as part of
the application development plan. What are some of the considerations to document as part of the business
process?

A.Business problem, data input/output, users/stakeholders, and process steps

B.Business problem, data input/output, project schedule, and process steps
C.Business problem, data input/output, users/stakeholders, and database capacity
D.Business problem, users/stakeholders, available licenses, and database capacity

Answer: A

Explanation:

Business problem - If you are not solving a business problem, you do not need an application. Stakeholders -
Requestor and Fulfiller, Application Administrator , Management. Users - Personas largely equate to Roles in
ServiceNow. Inputs - can take many forms such as Users, spreadsheets, and web services. Outputs: can also
take many forms such as dashboards, reports, and email. Process Steps - There are many strategies for
defining a process, such as SIPOC(Six Sigma), ASME Standard for Process Charts, and others. Choose a
strategy that works well for you. https://docs.servicenow.com/bundle/vancouver-governance-risk-
compliance/page/product/grc-risk/concept/business-process-overview.html

Question: 37 CertyIQ
Which of the following statements does NOT apply when extending an existing table?

A.The parent table's Access Controls are evaluated when determining access to the new table's records and
fields
B.The new table inherits the functionality built into the parent table
C.The new table inherits all of the fields from the parent table
D.You must script and configure all required behaviors

Answer: D

Explanation:

Correct answer is D. You must script and configure all required behaviours Provided link has this statement:
Extending an existing ServiceNow table means the new table inherits the parent table's columns as well as its
business logic.

Question: 38 CertyIQ
Which of the following CANNOT be debugged using the Field Watcher?

A.Business Rules
B.Script Includes
C.Client Scripts
D.Access Controls

Answer: B
 Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-application-development/page/script/debugging/concept/c_Fiel
dWatcher.html

Question: 39 CertyIQ
Which objects can be used in Inbound Action scripts?

A.current and previous

B.current and email
C.current and event
D.current and producer

Answer: B

Explanation:
1. event is deprecated in inbound email action
2. Definitely B - current and email"event" really has no purpose as inbound email actions are always triggered
by "email.read".

Question: 40 CertyIQ
Which one of the following is part of the client-side scripting API?

A.workflow.scratchpad
B.GlideUser object (g_user)
C.current and previous objects
D.GlideSystem object (gs)

Answer: B

Explanation:

Correct answer is B:GlideUser object (g_user)

https://developer.servicenow.com/dev.do#!/reference/api/rome/client

Question: 41 CertyIQ
Application developers configure ServiceNow using industry standard JavaScript to`¦

A.Enable the right-click to edit the context menus on applications in the navigator
B.Extend and add functionality
C.Customize the organization's company logo and banner text
D.Configure the outgoing email display name

Answer: B
 Explanation:

Extend and add functionality

Question: 42 CertyIQ
How many applications menus can an application have?

A.3, one for an application's user modules, one for an application's administrator modules, and one for the
ServiceNow administrator's modules
B.As many as the application design requires
C.2, one for an application's user modules and one for an application's administrator modules
D.1, which is used for all application modules

Answer: B

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-platform-user-interface/page/administer/navigation-and-ui/task
/t_CreateAnApplicationMenu.html

Question: 43 CertyIQ
The source control operation used to store local changes on an instance for later application is called a(n) <blank>.

A.Branch
B.Tag
C.Stash
D.Update set

Answer: C

Explanation:

Reference:
https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/t_StashL
ocalChanges.html
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Total: 143 Questions

Link: https://certyiq.com/papers/servicenow/cad