Air Duct Script
Good afternoon. My name is _______ and I am from the Fresh Air Duct Cleaning Services.
How are you doing today?
This call is to give you a free estimate for the cleaning of your heating and cooling units in your
home. So could you please tell me if you are having heating units or cooling units or
maybe you are having both?
*Are they on the ceiling or on the floor?
*(if the system is on floor) how many vents are there on the floor?
okay. I can give you a price, but before that, let me tell you how it works.
We have a team of expert technicians, trained and certified by the HVAC community. We work
with heavyweight industrial strength machineries as well as the basic tools like Rotary brushes
and alkaline base solutions. And the best part about our service is that we do not charge
anything upfront. So, you pay us only after the job is done.
Since you have ________________, you'd be looking forward to a flat ____ Dollars. Now if the
price is okay to you, we can go ahead and fix an appointment for our technician to go to your
place and get the job done. We're having empty schedules tomorrow, so do you think that
morning or afternoon might sound good to you?
(take note of the date and preferred time, if he/she says they don't have time tomorrow, go for
closest next closest date)
alright sir/mam, can i get your complete address spelled out along with the post code?
and i'm sorry i didn't get your name (if the dialer name isn't confirmed)
After the job is done, how would you like to pay, cash or bank transfer?
Alright sir/mam, it seems like we have almost everything that we need. you will get a
confirmation text and a confirmation call from the verification department. please reply to the
texts, and take those 30-seconds-short calls. that way we'll know that we're having you on the
line.
Please expect our technician at your place. It was a pleasure speaking with you. have yourself a
good day.
Prices
Prices for Cooling :
If Ducted - On ceiling, only one system (Either heating or cooling) , the price would be
$249. If Both (Heating & Cooling) the price would be $349. If on roof, simply add $50 with
the ceiling price.
If Ducted through Floor, Floor Number x $40 (regardless the system)
If split - $249 for each head
If Evaporative - $249
Refrigerative - $249
Reverse Cycle - $249
Prices For Heating :
If ducted through ceiling, $249
If Ducted through Floor, Floor Number x $40
If Customer wants cleaning for the outside unit :
Additional $150 with the total price.
If customer wants to clean the filters :
$100 per filter
Rebuttals
I’m Not Interested :
Can You please Share the reason why you aren’t interested? (if they are worried about the
price, go for the price rebuttal)
Where are you calling from?
Our Office is Balaclava (Victoria) or Lane Cove (New South Wales)
How did you get my phone number?
We get these informations from various sources, this time we got it from the Residential
Property Database
I recently had them cleaned / They are clean / they don’t need cleaning
Ask them, When was the last time you had your system cleaned?
(if the cleaning was done more than 6 months ago) sir, the HVAC community states that you
should get your system cleaned every 6 months.
(Also tell them) sir if the system is dirty, it might cause you to have health issues like sinus
infection, asthma or even cancer.
I have someone else to clean my system
(ask) sir, is that person trained and certified by HVAC? The Technicians who work with us are
trained and certified. So that you can stay assured about the quality of the service.
Why are your prices so high?
Sir / mam, we provide a very premium quality, top-notch service. The technicians are experts
and they charge high. Also, we use high quality industrial strength machinery which is
expensive and has a high operating cost. Also, we drive to your place and here the fuel cost
adds up.
You are scammer
We do not charge anything upfront. So it’s safe to schedule an appointment with us.
I don’t need it right now
Go back to “I recently cleaned them” rebuttal.
