Seat No.
: ________ PRN___________
SANKALCHAND PATEL UNIVERSITY
B.Sc. (IT) – SEMESTER (1) – EXAMINATION – WINTER 2023
Subject Code: 11AEC201-1C Date:31/01/2024
Subject Name: Business Communication
Time: 2 Hrs. Total Marks: 50
Instructions:
1. Q-1 is Compulsory.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
4. Question paper is prepared as per the Bloom’s Taxonomy Levels 1 to 6.
5. L1- Remember, L2 -Understand, L3-Apply, L4-Analyze, L5-Evaluate, L6-Create
6. CO: Course Outcomes, BL: Bloom’s Taxonomy Levels
Mark CO BL
Q. 1 Answer the Following MCQs from given options below.(One mark for each) 08 1 L1
1(A) 1. Communication is non-stop __________.
A. Program B. Process C. Paper D. Plan
2. The Person who encodes the message is called __________.
A. Sender B. Receiver C. Speaking D. Listening
3. Letters, Emails and Telephones are examples of ________.
A. Message B. Feedback C. Channel D. Decoding
4. Our Dress-Code is an example of _________ Communication.
A Verbal B. Non-verbal C. Upward D. Downward
5. The Response of Sender’s message is called __________.
A. Feedback B. Response C. Reply D. All
6. Who wrote “Where the mind is without fear”?
A. Robert Frost B. John C. Rabindranath Tagore D. None
7. Who is the author of “Engine Trouble”?
A. R. K. Narayan B. Chetan Bhagat C. Kajal Oza D. All
8. Find out British Method Of writing date.
A. 1st January,2024 B.15 August, 2023 C. July 11, 2024 D. None
1(B) Answer the questions in one or two lines. (Two marks for each) 08
1. According to Newman, what is Communication? 1 L1
2. Give different Components of Process of Communication. 2 L1
3. What is Power Barrier in Psycho-socio barriers in Communication? 4 L1
4. What is Memo in business context? 6 L4
Q. 2 Answer the following long questions. (Any Two) 14
(A) Explain the process of Communication with diagram. 7 2 L2
(B) What is Noun? Which are its parts? 7 1 L1
(C) What is the difference between Listening and Hearing? 7 5 L2
Q. 3 Answer the following long questions. (Any Two) 10
(A) How to Prepare presentation for “Communication” Subject? 5 3 L6
(B) Write an application for the post of a ‘Computer Operator’ in Nootan 5 L6
5
Sarva Vidyalaya School,
(C) Beauty Corner Nadiad want to busy some Cosmetics Items from Beauty 5 L2
5
Care Company Bombay. Write Inquiry letter for it.
Q. 4 Answer the following questions. (Any Two) 10
(A) States Ravindranath Tagore’s Clear idea in his poem ‘Where the Mind is 1 L2
5
without Fear’.
(B) Discuss the themes of the lesson ‘Engine Trouble’ by R.K.Narayan 5 1 L4
(C) Appreciation of the poem ‘The Road Not to be Taken” by Robert Frost. 5 1 L4
1
Course Outcomes (Covered in Question Paper)
CO-1 Define and discuss dynamics of Verbal and Non-Verbal aspects of Communication.
CO-2 Define the Role and responsibility of listener and audience
CO-3 Develop accurate pronunciation and understand the meaning
CO-4 Prepare participants to speak with greater control and charisma in front of others
CO-5 Write various formal documents of technical and professional communication
CO-6 Communicate in diverse formal situations taking place in organizations
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