Operate your SAP Solution

with the Power of SAP Cloud ALM

Product Management of SAP Cloud ALM

July 2024

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Disclaimer

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The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or
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All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ
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SAP Cloud ALM - Overview

SAP Cloud ALM - Use Cases in Detail

SAP Cloud ALM - Roadmap

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SAP Cloud ALM
Overview
Customers Need End-to-End Observability Across …

Customer, Partner
Cloud and On- and SAP Operations
premise
SAP and Non-SAP How do I see outages and
How do I monitor my customer maintenance calendars
solution with BTP center stage? How do I observe and triage? centrally?

All monitoring use cases

How do I monitor business processes, integration, end user experience, exceptions, automation & health?
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 SAP Cloud ALM for Operations – Functional Overview
Service Level Business Service Event
Management Management Calendar

Business Process Alert

Metrics Monitoring Management Tickets

Integration & Exception Tasks

Config Monitoring Intelligent
Items
Event Notification
Emails
Synthetic User Monitoring Processing Management
Log Real User Monitoring
Chats
Entries
Job & Automation Operations
Monitoring Automation Operation
Events Flows
Configuration & Security
Analysis External API Analytics &
Alerts Raw Data
Health Monitoring Management

Analytics & Intelligence

Inbound Problem Problem Problem Outbound

Integration Detection Routing Resolution Integration
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SAP Cloud ALM for Operations – Some Highlights

Around 30 million Around 3.5 million

alerts created per API calls executed
Around 215 million Around 2 billion
month per month
business process interface calls, events
KPI’s calculated per and messages
month monitored per month
Around 588 million
user activities
monitored per Around 2.600
Around 540 million
month live customers jobs and tasks
Around 135 million in operations monitored per
exceptions collected month
per month
Around 870 thousands
Around 16.5 billion Around 1.5 million
services and systems for
health monitoring notifications sent
6.500 customers
metrics collected per per month
registered in landscape
month
management
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SAP Cloud ALM
Use Cases in Detail
Business Process Monitoring
Detect Operational Issues in Business Process Execution and React to It

• Provides transparency on end-to-end

KPI 1 KPI 2 KPI n business processes within a distributed
solution landscape
Visualize process performance and disruptions
• Ensures business continuity to increase
business process execution quality and
Business performance
Process • Monitors processes’ health and detect
Monitoring
anomalies during process execution including
drill down into business documents
Identify business disruptions and exceptions
• Alerts users directly on process disruptions
including automated problem resolution
Customer Landscape
(Cloud Services and On-Prem Systems) • Delivers pre-defined process content
including auto-discovery of relevant business
process KPI’s to be switched on
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Integration & Exception Monitoring
Ensure Reliable Data Exchange between Cloud Services and Systems

• End-to-End monitoring
SAP S/4HANA by correlating single
SAP SuccessFactors
Public Cloud Edition messages to end-to-end
message flows across
cloud services and
Integration & systems
SAP
Exception Monitoring • Monitoring of integration
Integration Suite
(Cloud Integration) related exceptions
Cloud

On-Prem
• Unified approach for peer-to-peer interfaces as well
as orchestrated integration
• Supports a large variety of SAP components out-of-
SAP the-box but also allows to ingest data for non-SAP
S/4HANA components
• One-stop application with integrated monitoring,
alerting, analysis, and search-and-track functionality
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Real User Monitoring
Allow to Understand Performance and Utilization from End User Perspective

Browser or Mobile Cloud Service Cloud Service System

Device

• Provides transparency regarding performance and errors as

Real User Monitoring experienced by end users as well as utilization of business
functionality
• Measurement at frontend and server side to identify actual root cause
of performance and functional problems
• Allows to correlate monitoring data measured at frontend, cloud
service and/or system side to end-to-end user request flows
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 Synthetic User Monitoring
Monitor Performance and Availability of Web Applications from User Perspective

Synthetic User Monitoring Runners*

access
Monitoring monitored web
Scripts applications

Runners*

• Monitoring based on custom Selenium based scripts ➔ Supports most of the web applications
• Regularly executed on Selenium remote webdriver infrastructures
• Proactive problems detection: 24x7 monitoring enables detection of performance and availability issues
before end users are impacted ➔ Runs independently on real user activities
• Comparable measurements: Monitoring relies on identical user scenarios regularly executed
➔ Allows to monitor the evolution of the performance and availability based on comparable metrics
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Job & Automation Monitoring
Provide Transparency Regarding Job Executions & Automated Activities
Cloud Service A Cloud Service B • Monitoring ensures efficient execution of
Job B
jobs and tasks:
Job A
Execution of Job A Execution of Job B ‒ by monitoring executions status,
Execution of Job A Execution of Job B
application status, start delay and
Job C Job D response time for jobs and tasks
Execution of Job C Execution of Job D
Execution of Job D
‒ by providing details at job on task
Execution of Job C
Execution of Job D execution level to enable root cause
Job E analysis
Execution of Job E Job F
Execution of Job E Execution of Job F ‒ by reducing configuration efforts by
Execution of Job E Execution of Job F making use of historical execution information
• Embedded Alerting enables notification of
business and IT users on job & task related
disruptions and exceptions
Job & • Embedded Analytics allows to analyze root
Automation causes and trends based on historical data
Monitoring

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Configuration & Security Analysis
Validate Configuration Items and Software Levels Automatically and Regularly

Existing functionality
• Regular collection of configuration items and Cloud Services On-Prem Systems
software levels into the configuration stores of
the Configuration Change Database
• Store browser as user interface to visualize
content of configuration stores Configuration & Security Analysis
• Change analysis for selected scope and
timeframe
• Search capability for pattern-based browsing
into configuration items of selected scope
Planned functionality
• Configuration validation to compare TO-BE with AS-IS
situation
• Embedded alerting to notify on critical issues Configuration Change Database
• Embedded analytics to analyze trends and root causes for
discovered problems
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Health Monitoring
Check Application Health of Cloud Services and Systems
• Monitoring of technical KPI’s for services and
Monitoring Analytics Alerting systems:
‒ By executing application health checks for
Health Monitoring SAP SaaS services
‒ By delivering metrics for customer
applications built at SAP Business Technology
Platform (SAP PaaS Services)
‒ By providing metrics for light-weight system
monitoring for SAP ABAP and associated system
types e.g. SAP Cloud Connector
Availability, Health Status, Metrics, Resource Usage • Provides embedded alerting including the
capability to trigger notifications and corrective
actions
SAP SaaS SAP PaaS On-Prem
Services Services Systems • Allows embedded analytics to analyze trends
and root causes for discovered problems

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Intelligent Event Processing / Alert Management / Notification Management
Process Events from Different Sources and Initiate Follow-Up Activities
Business Process Alert Management
Monitoring

Notification • Central intelligence for efficient

Integration &
Exception
Management event routing between internal and
Monitoring eMail external producers and consumers
Chat • Unified event processing based on
User & Performance rules for automatically as well as
Monitoring Operations
Automation manually triggered events
Intelligent
Job & Automation Event SAP Build • Enables centralized event handling
Monitoring Processing Process
Automation
via event log viewer as well as alert
handling via use case specific alert
Health Monitoring
SAP Automation
Pilot
inbox
• Foundation for intelligent correlation
Business Service Business Service of events e.g. correlation of manually
Management Management
generated notifications with
Outbound
automatically generated alerts
Inbound Integration
Integration ➔
➔ Events and Alerts
Tickets and Tasks
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 This is the current state of future vision and may be changed by SAP at any time.

External API Management // Operations Automation

External API Management
• Watch and react on
Teams events from SAP Cloud ALM
Signavio Teams Jira
ServiceNow
* *
• Subscribe to external
services and to trigger
actions there
SAP Design Detect Grafana
Document • Use built-in mappings for
Service selected services
SAP Analytics ServiceNow, Teams, …

Monitor
Cloud
BUILD RUN • Expose mass volume data
Teams API’s to 3rd party analysis
3rd Party
Monitoring
and monitoring
(OpenTelemetry)
Jira
Operations Automation
* Correct
SAP Build
• Allow to trigger operation
Process flows from events in SAP
SAP Test SAP BTP SAP Automation Cloud ALM
Automation CI/CD Automation
Tool Tricentis * SAP
Pilot
• Integrate several
automation engines as
Intelligent
RPA SAP Build Process
SAP Automation and SAP
*) Planned
Workflow
Public Management Automation Pilot 17
 This is the current state of future vision and may be changed by SAP at any time.

Analytics & Intelligence

Changepoint SAP
Detection in Real User Automation
Monitoring Pilot scripts
generated
by GenAI
External Analytics
Alert
Response
Embedded Analytics
Procedures
supported
Dynamic Thresholding by Joule
in Synthetic User
Monitoring

sliding learning window critical situation

predicted metric values

for the next period
Measured
Public Available Planned metric values 18
Business Service Management
Expose IT Related Information to be Understood by Business Users
SAP for Me Business Service Management Event Calendar
Business Service A Event • Business services as collection
Calendar for of services and systems
unified handling
of customer • Automatic import of SAP
and SAP status initiated status events
Business Service B events (maintenance, disruptions,
degradation, …)
Service Level
Management • Maintenance and automatic
Intelligent for
Monitoring
Event Business Service C execution of customer initiated
Use Cases management of
Processing service level status events
objectives • Visualization of status events
in different monitoring use cases
Service Level Management • Calculation of status events by
• Definition of service level objectives at business service level monitoring use cases and
forwarding to Business Service
• Automatic and continuous calculation of actual service level
Management (planned)
and consolidation at business services level
• Embedded service level reporting including drill down
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SAP Cloud ALM
Roadmap
 This is the current state of planning and may be changed by SAP at any time.

SAP Cloud ALM for Operations – Functional Roadmap

Alerting on functional issues in Real User Monitoring Configuration variants for event actions

Propagation of status events from monitoring use cases to

Forwarding of raw data to SAP Focused Run Business Service Management
Alerting on performance issues in Real User Monitoring
Outbound analytics API’s for all monitoring use cases based on change point detection
Integration of Joule in Alert Inbox for guided problem
Support of data ingestion for non-SAP components in
resolution based on GenAI
Integration Monitoring
Unified configuration user experience
SAP defined content including default thresholds for
Health Monitoring Internal heartbeat and external availability checks in
Health Monitoring
Increased support for OpenTelemetry based raw data
API’s (inbound & outbound) Integration with SAP BTP Business Notification Service

Alerting on performance issues in Synthetic User Authorizations at service, system and business service
Monitoring based on dynamic thresholding level in addition to functional authorizations

Latest Innovations Planned Innovations

Public SAP Roadmap for SAP Cloud ALM 21
 I need more capabilities in SAP Cloud ALM.

SAP Continuous Influence for SAP Cloud ALM

Customers/partners Community SAP

submit requests ranks via voting reviews and develops

Available today!

Implementation Operations Service

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 This is the current state of planning and may be changed by SAP at any time.

SAP Cloud ALM for Operations – Content Roadmap

Currently Available Planned
Business Process SAP S/4HANA Cloud (Public/Private) SAP SuccessFactors SAP Entitlement Management Enhancements for S/4HANA, SAP
Monitoring SAP S/4HANA & SAP Business Suite SAP Cloud for Customer Business Suite, SAP Cloud for
Customers and SAP SuccessFactors
Integration & SAP S/4HANA Cloud (Public/Private) SAP Intelligent Asset Management SAP Revenue Growth Optimization SAP Variant Configuration and Pricing
Exception SAP S/4HANA & SAP Business Suite SAP Field Service Management SAP Order and Delivery Scheduling SAP Intelligent Returns Management
SAP Marketing Cloud, SAP Cloud for SAP Life Sciences Cloud SAP Entitlement Management SAP Ariba Shopping
Monitoring
Customer and SAP Order Management SAP Omnichannel Promotion Pricing SAP Process Integration (Java) SAP Market Communication for Utilities
SAP Business By Design SAP Business Network for Logistics SAP Integration Suite (CI) SAP Sales & Service Cloud V2
SAP Integrated Business Planning SAP Subscription Billing SAP MDI and SAP Event Broker SAP BTP CF/Kyma PaaS (node.js)
SAP Digital Vehicle Hub SAP Cloud for Projects SAP Task Center SAP Workzone Service
SAP SuccessFactors SAP Predictive Replenishment SAP Mobile Services SAP Integration Suite - Edge Integration
SAP Consumers Industry Cloud SAP Cell Gene Therapy Orchestration SAP SAP Analytics Cloud Cell, Event Mesh, Advanced Event Mesh
SAP Ariba, Concur and Fieldglass SAP Int. Product Recommendations SAP BTP NEO & ABAP PaaS
SAP Digital Manufacturing Cloud SAP Ariba Procurement Planning SAP BTP CF & Kyma (Java) PaaS
User & SAP S/4HANA Cloud (Public/Private) SAP SuccessFactors EC Payroll SAP Broker Reconciliation for SAP Commerce Cloud
Performance SAP S/4HANA & SAP Business Suite SAP Data Quality Management Commodity Derivates SAP Analytics Cloud
SAP Cloud for Customer SAP Ariba Category Management SAP Variant Configuration and Pricing SAP Workzone Service
Monitoring
SAP Marketing Cloud SAP Batch Release Hub for LifeSc. SAP Digital Vehicle Hub SAP Build Apps
SAP Integrated Business Planning SAP Integration Hub for LifeSc. SAP BTP ABAP, NEO, CF, Kyma PaaS SAP Build Code
Job & SAP S/4HANA Cloud (Public/Private) SAP SuccessFactors EC Payroll SAP Intelligent RPA SAP Market Communication for Utilities
Automation SAP S/4HANA & SAP Business Suite SAP Business Warehouse SAP Build PA (Jobs) SAP Build PA (Processes)
SAP Marketing Cloud SAP Business Workflow (ABAP) SAP BTP CF/Kyma PaaS (Java, node.js) SAP DataSphere
Monitoring
SAP Integrated Business Planning SAP BTP ABAP PaaS SAP BTP, Identity Provisioning Service SAP Analytics Cloud
Configuration & SAP S/4HANA SAP BTP, Credential Store SAP BTP, Mobile Service SAP BTP, Custom Domain Service
SAP S/4HANA Private Cloud Edition SAP BTP, Identity Authentication SAP BTP, Destination Service SAP BTP, Identity Provisioning
Security Analysis
SAP Business Suite SAP HANA Cloud
Health Monitoring SAP S/4HANA Cloud (Public/Private) SAP SuccessFactors EC Payroll SAP BTP ABAP PaaS SAP IS - Edge Integration Cell
SAP S/4HANA & SAP Business Suite SAP Intelligent RPA SAP BTP Neo PaaS SAP Event Broker
SAP Marketing Cloud SAP Integration Suite (CI, APIM) SAP BTP CF/Kyma PaaS (Java, node.js) SAP Datasphere
Public SAP Integrated Business Planning Cloud Connector SAP HANA Cloud & BTP Neo DB SAP Analytics Cloud 23
Expert Portal for SAP Cloud ALM
Thank you.
Contact information: Additional information:

Janko Budzisch SAP Cloud ALM for Operations Home Page:

Chief Product Owner https://support.sap.com/en/alm/sap-cloud-
[email protected] alm/operations.html

Stefan Lahr SAP Cloud ALM for Operations Expert Portal:

Chief Solution Owner https://support.sap.com/en/alm/sap-cloud-
[email protected] alm/operations/expert-portal.html

SAP Cloud ALM Mailing list SAP Cloud ALM Online Help:
[email protected] https://help.sap.com/docs/cloud-alm

SAP Cloud ALM for Operations Online Training:

Operating with SAP Cloud ALM

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