Quality Assurance Quality Control
Policy Manual
Document No.: SCS-QAQC-P-001
Revision No.: 00
Company Name: SATINGIN CONSTRUCTION AND SUPPLY
APPROVED BY:
____________________________
I. INTRODUCTION
i. OBJECTIVE:
This Quality Assurance/Quality Control (QA/QC) Policy Manual outlines
Satingin Construction and Supply's commitment to delivering high-quality
products/services, ensuring customer satisfaction and complying with industry
standards.
ii. SCOPE:
This manual applies to all Satingin Construction and Supply employees,
subcontractors and stakeholders.
iii. RESPONSIBILITY:
QA/QC Manager is responsible for implementing and enforcing QA/QC
policies.
II. QUALITY POLICY
i. MISSION
“To consistently deliver products/services that meet or exceed customer
expectations, industry standards and regulatory requirements.”
ii. VISION
“To be recognized as a leader in quality and reliability.”
iii. QUALITY OBJECTIVES
✓ Achieve zero defects.
✓ Maintain customer satisfaction ratings above 90%.
✓ Reduce delivery time by 10% annually.
III. QA/QC ORGANIZATION
DUTIES & RESPONSIBILITIES
QAQC MANAGER Responsible for implementing and
enforcing QA/QC policies
QAQC TEAM Conducts inspections, audits and
testing
PROJECT MANAGER Ensure project compliance with
QA/QC policies
IV. QUALITY ASSURANCE (QA)
PROJECT PLANNING Develop project-specific QA plans
CONTRACTOR QUALIFICATION Evaluate subcontractor
qualifications
MATERIAL INSPECTION Verify material conformity
DOCUMENTATION CONTROL Maintain accurate records
V. QUALITY CONTROL(QC)
INSPECTIONS Regular site inspections
TESTING Conduct material and structural
testing
DEFECT REPORTING Document and address defects
CORRECTIVE ACTION Implement corrective actions
VI. PROCEDURES
1. NON-CONFORMING PRODUCT/SERVICES:
1. Identification: Document and report defects/discrepancies.
2. Classification: Categorize defects (critical, major, minor).
3. Investigation: Determine root cause.
4. Containment: Isolate affected products/services.
5. Corrective Action: Implement corrective measures.
6. Verification: Confirm effectiveness.
7. Documentation: Update records.
2. CORRECTIVE ACTION/PREVENTIVE ACTION:
1. Initiation: Identify and document CAPA need.
2. Investigation: Determine root cause.
3. Corrective Action: Implement corrective measures.
4. Preventive Action: Implement preventive measures.
5. Verification: Confirm effectiveness.
6. Validation: Confirm sustainability.
7. Documentation: Update records.
3. DEFECT REPORTING AND TRACKING PROCEDURE:
1. Defect Reporting: Document and submit defect reports.
2. Defect Tracking: Monitor and update defect status.
3. Defect Resolution: Verify resolution.
4. Defect Closure: Confirm closure.
4. ROOT CAUSE ANALYSIS:
1. Identification: Define problem statement.
2. Data Collection: Gather relevant data.
3. Analysis: Identify root cause.
4. Recommendations: Propose corrective actions.
5. Implementation: Execute corrective actions.
6. Verification: Confirm effectiveness.
5. DEFECT CLASSIFICATION AND PRIORITIZATION:
1. Critical: Safety/ regulatory/financial impact.
2. Major: Significant quality/customer impact.
3. Minor: Minimal quality/customer impact.
4. Priority: Assign priority based on classification.
VII. DOCUMENT INFORMATIONS
1. Document ID: QA/QC Policy Manual
2. Revision Number: 00
3. Issue Date: _________________
