Rishabh Kumar
Master of Business Administration | 2023-25
Full stack developer | CTI expert | Street artist
Education Board Institute Percentage Year
B.Tech AKTU JSS Academy of Technical Education 72.40% 2021
HSC ICSC City Montessori School 88.17% 2016
SSC ICSC City Montessori School 87.17% 2014
WORK EXPERIENCE 12 months
Associate Software Novelvox Dec 2021 – July 2022
Developer
Developing contact center software solutions for various clients
Roles & Deploying required solutions on clients’ Development, UAT and Production servers
Responsibilities Working on CTI with Cisco Finesse and EPIC integration
Providing optimized solutions catering client's requirement
Maintaining Workflows and configurations
Handling Production environment and deploying changes as required by client
Unit testing and bug fixing of new and existing modules
Handling Linux environments and product installation on client servers
Resolving level 2 client tickets
Server migration and configuration
Collecting crash reports and relevant data from client server
Developed a custom feasible solution for a Hospital center to increase efficiency
Initiatives &
Curated a Phonebook & Quick links gadget
Achievements
Conducted knowledge transfer and problem solving session for interns
Trainee Software Developer Novelvox June 2021 - Dec 2021
Roles & Working with CTI gadgets and Cisco Finesse
Responsibilities Developing interactive UX/UI modules for telephonic gadgets
Research and development of live and upcoming projects
Understanding and hands on knowledge of the structure of company’s software products
Unit testing and bug fixing of existing modules
Helping Support team in resolving level 3 client tickets
LIVE PROJECT 1 month
Project 1 Phoenix Global IHRM August 2023 - Present
HR Analyst Enhance knowledge and skills in the field of Human Resource Management
Practical experience enabling to gain real-world insights and apply theoretical knowledge in HR domain
ACADEMIC PROJECT
Marketing Conducted thorough research on Opera Philadelphia case study on segmentation strategies
Management Analyzed the data presented in the case by implementing market mapping and SWOT analysis 2023
Implemented 5 C analysis model for Opera Philadelphia to gather insights
Organizational Studied and analyzed deeply the case study GBS India
Behavior Interpreted the concerns faced by the employees and stakeholders of GBS India during Covid-19 2023
Understood how the posed concerns were dealt with by the Global heads, HR and Operations
Sentiment Detecting overall sentiment of any sentence or any given set of input text
Analysis Used NLP and ML tools to map data from twitter APIs as positive, neutral or negative 2021
CERTIFICATIONS
Analytics Certified in Google Analytics for beginners from Google Analytics academy 2023
ACHIEVEMENTS & INTERESTS
Young Achievers’ Award from Noida International University
Co-Curricular 2016
Made into the meritorious list of students for outstanding marks in 12th boards
Composed, produced, performed, mixed, mastered & wrote multiple song records as an
Extra-Curricular independent artist as well as collaborated with other industry artists 2022
*Email: [email protected] | Address: Indian Institute of Management, Sambalpur, Odisha
