iGaming
iGaming
World Headquarters
600 Airport Road
Lakewood, NJ 08701
P: 732.942.3999
F: 732.942.0043
Navigating the Digital
gaminglabs.com
World of INTERACTIVE
Entertainment
GLI’s core purpose is to be the trusted global compliance and quality expert relied upon by our
clients – delivering world-class customer service and value that is unmatched.
© 2017 Gaming Laboratories International. All rights reserved. All registered and unregistered trademarks are the property of their respective owners.
YOUR TRUSTED iGAMING
PARTNER
ASSISTING NEW AND EXISTING
JURISDICTIONS
As operators, regulators and suppliers worldwide
seek to expand their territory and mature gaming
in their jurisdictions, more and more are turning to
the next generation of entertainment – iGaming.
Of course, moving to a digital environment
opens opportunities and captures new markets;
however, what type of iGaming is best for you,
what pitfalls should you avoid, and what can
you do to ensure your platform and games are
robust? How can you best secure your data
and your patrons’ play, all while maintaining
jurisdictional integrity? Fortunately, the experts at
GLI have the answers.
2 3
YOUR TRUSTED iGAMING
PARTNER
ASSISTING NEW AND EXISTING
JURISDICTIONS
As operators, regulators and suppliers worldwide
seek to expand their territory and mature gaming
in their jurisdictions, more and more are turning to
the next generation of entertainment – iGaming.
Of course, moving to a digital environment
opens opportunities and captures new markets;
however, what type of iGaming is best for you,
what pitfalls should you avoid, and what can
you do to ensure your platform and games are
robust? How can you best secure your data
and your patrons’ play, all while maintaining
jurisdictional integrity? Fortunately, the experts at
GLI have the answers.
2 3
ANTICIPATING THE INCREASING SHIFT
TO INTERACTIVE ENTERTAINMENT
A New Generation of Gamers
While land-based revenue remains solid among older demographics
with traditional slot play, younger demographics continue to lean
toward alternative forms of gaming such as table games and interactive
entertainment. Casino operators are looking for ways to attract new players
while providing social outlets that younger demographics have become
accustomed to. Newly approved legalized online gaming operations are
expanding at a rapid pace, and grey areas still continue to push the limits.
4 5
ANTICIPATING THE INCREASING SHIFT
TO INTERACTIVE ENTERTAINMENT
A New Generation of Gamers
While land-based revenue remains solid among older demographics
with traditional slot play, younger demographics continue to lean
toward alternative forms of gaming such as table games and interactive
entertainment. Casino operators are looking for ways to attract new players
while providing social outlets that younger demographics have become
accustomed to. Newly approved legalized online gaming operations are
expanding at a rapid pace, and grey areas still continue to push the limits.
4 5
A SUCCESSFUL HISTORY IN iGAMING
Laying the Groundwork for All Markets
GLI is the established world leader in iGaming testing, assisting numerous
existing and emerging jurisdictions in the development and updating of their
iGaming technical standards. Our team of experts enables each jurisdiction
to succeed in their fair and secure iGaming expansion endeavors.
6 7
A SUCCESSFUL HISTORY IN iGAMING
Laying the Groundwork for All Markets
GLI is the established world leader in iGaming testing, assisting numerous
existing and emerging jurisdictions in the development and updating of their
iGaming technical standards. Our team of experts enables each jurisdiction
to succeed in their fair and secure iGaming expansion endeavors.
7
GLI STANDARD SERIES
GLI-19: Interactive Gaming Systems
We offer a broad range of testing, assessment and professional services to
both the iGaming and land-based marketplaces, and we work with the vast
majority of Internet, mobile, interactive T.V., and In-Venue Tablet/Wireless
stakeholders. Additionally, to facilitate the introduction of iGaming into new
jurisdictions, GLI published GLI-19,
a technical standard for iGaming
regulation that can be adopted in
its entirety, or used by regulators as
a model to help develop their own
technical standards.
8 9
GLI STANDARD SERIES
GLI-19: Interactive Gaming Systems
We offer a broad range of testing, assessment and professional services to
both the iGaming and land-based marketplaces, and we work with the vast
majority of Internet, mobile, interactive T.V., and In-Venue Tablet/Wireless
stakeholders. Additionally, to facilitate the introduction of iGaming into new
jurisdictions, GLI published GLI-19,
a technical standard for iGaming
regulation that can be adopted in
its entirety, or used by regulators as
a model to help develop their own
technical standards.
8 9
iGAMING TESTING SERVICES
Our iGaming Testing Services Are Your Solid Foundation
GLI is known worldwide for providing the most comprehensive set of iGaming
services that include:
• Game Evaluations
• Game Math and % Return to Player (RTP) Evaluations
• Game Payout Analysis and Reporting
• RNG Testing, RNG Data Analysis & Reporting
• Platform and Remote Gaming System (RGS) Testing
• Integration, Application Program Interface (API) and
Communications Testing
• Security Audits (Penetration Testing, Vulnerability Analysis,
Threat and Risk Assessments)
• Slots, Poker, Bingo, Jackpot and Progressive Testing
• Sportsbook, Pari-mutuel and Exchange Wagering Testing
• Live Dealer Testing, Proxy and Skill-based Gaming Evaluations
• Daily Fantasy Sports (DFS), eSports and Social Gaming Audits
• Technical Standards Document (TSD) Development & Consultancy
• Multilingual Services, Consultation and Compliance Support
10 11
iGAMING TESTING SERVICES
Our iGaming Testing Services Are Your Solid Foundation
GLI is known worldwide for providing the most comprehensive set of iGaming
services that include:
• Game Evaluations
• Game Math and % Return to Player (RTP) Evaluations
• Game Payout Analysis and Reporting
• RNG Testing, RNG Data Analysis & Reporting
• Platform and Remote Gaming System (RGS) Testing
• Integration, Application Program Interface (API) and
Communications Testing
• Security Audits (Penetration Testing, Vulnerability Analysis,
Threat and Risk Assessments)
• Slots, Poker, Bingo, Jackpot and Progressive Testing
• Sportsbook, Pari-mutuel and Exchange Wagering Testing
• Live Dealer Testing, Proxy and Skill-based Gaming Evaluations
• Daily Fantasy Sports (DFS), eSports and Social Gaming Audits
• Technical Standards Document (TSD) Development & Consultancy
• Multilingual Services, Consultation and Compliance Support
10 11
PROFESSIONAL SERVICES
Helping to Ensure Your Success
In the highly complex digital world of iGaming, you need more than
the world’s best test lab – you need a partner that offers a full range of
professional services to help ensure your success in development, launch,
daily functionality and security. GLI Professional ServicesSM offers an all-
encompassing range of services to help you get started and protect you
every step of the way including:
12 13
PROFESSIONAL SERVICES
Helping to Ensure Your Success
In the highly complex digital world of iGaming, you need more than
the world’s best test lab – you need a partner that offers a full range of
professional services to help ensure your success in development, launch,
daily functionality and security. GLI Professional ServicesSM offers an all-
encompassing range of services to help you get started and protect you
every step of the way including:
12 13
SECURITY MANAGEMENT IN iGAMING
Data is Money. Secure it Like Fort Knox.
The highly regulated gaming industry is overseen by regulators in each
gaming jurisdiction who establishes technical standards for the offering of
fair, secure and auditable gaming operations within their jurisdiction. Early
regulatory regimes for interactive gambling realized that information security
would be a significant factor that would need to be considered, and as a
result, many iGaming technical standards have included security elements.
These requirements extend to both the technical requirements of the
gaming systems themselves and the internal controls needed to manage the
gambling operations offered through the interactive gambling systems.
14 15
SECURITY MANAGEMENT IN iGAMING
Data is Money. Secure it Like Fort Knox.
The highly regulated gaming industry is overseen by regulators in each
gaming jurisdiction who establishes technical standards for the offering of
fair, secure and auditable gaming operations within their jurisdiction. Early
regulatory regimes for interactive gambling realized that information security
would be a significant factor that would need to be considered, and as a
result, many iGaming technical standards have included security elements.
These requirements extend to both the technical requirements of the
gaming systems themselves and the internal controls needed to manage the
gambling operations offered through the interactive gambling systems.
14 15
CUSTOM SECURITY AUDITS TO Audits are Customizable to Your Organization’s Specific Needs
and Take Many Forms Such as:
MEET YOUR NEEDS
3 Penetration Testing
Our Information System Security (ISS) Audits evaluate how your organization’s 3 Continuity of Operations Audit
security is implemented against a particular standard. The goal of the 3 Network Vulnerability Scan
audit is to provide a report of vulnerabilities classified by severity and/or a 3 Incident Management Audit
determination of compliance to a third-party standard that may ultimately 3 Vulnerability, Threat and Risk Assessment
result in certification or accreditation to that standard. During an audit, any 3 Internal Infrastructure Testing
areas of non-compliance with the standard are brought to your attention in 3 Technical Controls Audit
the form of non-conformance reports which are typically addressed before a
3 External Infrastructure Testing
system is deemed compliant.
3 Physical & Environmental Controls Security Audit
3 Cloud Computing Security Audit
3 Personnel Security Audit
3 Application Security Testing
3 PCI Qualified Security Audit
3 Security Source Code Review
3 PCI Approved Scanning Vendor Scan
3 Social Engineering Audit
3 Disaster Recovery Audit
3 ISO 27001 Audit
16 17
CUSTOM SECURITY AUDITS TO Audits are Customizable to Your Organization’s Specific Needs
and Take Many Forms Such as:
MEET YOUR NEEDS
3 Penetration Testing
Our Information System Security (ISS) Audits evaluate how your organization’s 3 Continuity of Operations Audit
security is implemented against a particular standard. The goal of the 3 Network Vulnerability Scan
audit is to provide a report of vulnerabilities classified by severity and/or a 3 Incident Management Audit
determination of compliance to a third-party standard that may ultimately 3 Vulnerability, Threat and Risk Assessment
result in certification or accreditation to that standard. During an audit, any 3 Internal Infrastructure Testing
areas of non-compliance with the standard are brought to your attention in 3 Technical Controls Audit
the form of non-conformance reports which are typically addressed before a
3 External Infrastructure Testing
system is deemed compliant.
3 Physical & Environmental Controls Security Audit
3 Cloud Computing Security Audit
3 Personnel Security Audit
3 Application Security Testing
3 PCI Qualified Security Audit
3 Security Source Code Review
3 PCI Approved Scanning Vendor Scan
3 Social Engineering Audit
3 Disaster Recovery Audit
3 ISO 27001 Audit
16 17
SPORTS BETTING
Knowing the Boundaries and Understanding the Challenges
Sports betting, a long-standing pastime, is the activity of predicting sports
results and placing a wager on the outcome. The frequency of sports betting
varies by culture. Today, bets accepted and reconciled through interactive
means by operators extend to non-athletic events as well, such as reality
show contests, political elections, movie and music award shows, and non-
human contests like horse racing. Consequently, ensuring the accuracy of
odds and settlement of wagers is fair and secure is vital.
18 19
SPORTS BETTING
Knowing the Boundaries and Understanding the Challenges
Sports betting, a long-standing pastime, is the activity of predicting sports
results and placing a wager on the outcome. The frequency of sports betting
varies by culture. Today, bets accepted and reconciled through interactive
means by operators extend to non-athletic events as well, such as reality
show contests, political elections, movie and music award shows, and non-
human contests like horse racing. Consequently, ensuring the accuracy of
odds and settlement of wagers is fair and secure is vital.
18 19
Ensure Compliance with GLI
We also verify that appropriate mechanisms and controls are in place for
adherence to technical requirements associated with the handling of wager
disruptions and cancellations, abandoned events and refunds. Lastly, GLI
analyzes the front-end activity with back-end results and confirms a complete
and accurate log of transactions, performance, and payments are available
upon request from the system for regulatory, taxation, player dispute or other
purposes.
20 21
Ensure Compliance with GLI
We also verify that appropriate mechanisms and controls are in place for
adherence to technical requirements associated with the handling of wager
disruptions and cancellations, abandoned events and refunds. Lastly, GLI
analyzes the front-end activity with back-end results and confirms a complete
and accurate log of transactions, performance, and payments are available
upon request from the system for regulatory, taxation, player dispute or other
purposes.
20 21
Daily Fantasy Sports (DFS) Testing
In addition to being able to provide compliance testing for regulated
Fantasy Sports markets, GLI has pioneered a unique service for fantasy
sports applications. For clients seeking supporting evidence that their
fantasy sports games reflect knowledge and skill of their betters, we
have developed a testing approach intended to demonstrate
exactly that. This testing does not depend on the historical
performance of actual fantasy players and can be applied to
new and old game concepts alike, allowing for such analysis to
take place before new games even come to market.
22 23
Daily Fantasy Sports (DFS) Testing
In addition to being able to provide compliance testing for regulated
Fantasy Sports markets, GLI has pioneered a unique service for fantasy
sports applications. For clients seeking supporting evidence that their
fantasy sports games reflect knowledge and skill of their betters, we
have developed a testing approach intended to demonstrate
exactly that. This testing does not depend on the historical
performance of actual fantasy players and can be applied to
new and old game concepts alike, allowing for such analysis to
take place before new games even come to market.
22 23
ISO AUDITING
Auditing that Increases Your Credibility
As the iGaming industry has matured, so have the security requirements of
iGaming jurisdictions. The latest iterations of gambling technical standards
and licensing requirements from many highly regulated jurisdictions utilize the
latest versions of ISO/IEC 27001 as a general security standard and ISO/IEC
27002 as implementation guidelines for information security management in
iGaming jurisdictions. These global standards and guidelines provide flexible
baselines for information security management that can be applied to
iGaming operations, regardless of the variability in the individual businesses
operators.
24 25
ISO AUDITING
Auditing that Increases Your Credibility
As the iGaming industry has matured, so have the security requirements of
iGaming jurisdictions. The latest iterations of gambling technical standards
and licensing requirements from many highly regulated jurisdictions utilize the
latest versions of ISO/IEC 27001 as a general security standard and ISO/IEC
27002 as implementation guidelines for information security management
in iGaming jurisdictions. These global standards and guidelines provide
25
SOCIAL GAMING AUDITS
Social Gaming Audits Keep the Game Fair
In addition to traditional real money gaming compliance testing
methodologies available to social gaming operators and suppliers, GLI
offers testing and auditing services specifically tailored to social gaming. This
helps to ensure social gaming providers, offering products and services to
the public, adhere to published standards and/or best practice principals.
Our assessments are designed to reduce risk and promote consumer
transparency premised upon the need for consumer protection and
accountability. Successful outcomes benefit both social gaming providers
and consumers alike,
and instill confidence
that the products and
operations are transparent
in their mechanics and
functionality, adhere
to applicable laws and
regulations, and protect
player privacy.
26 27
SOCIAL GAMING AUDITS
Social Gaming Audits Keep the Game Fair
In addition to traditional real money gaming compliance testing
methodologies available to social gaming operators and suppliers, GLI
offers testing and auditing services specifically tailored to social gaming. This
helps to ensure social gaming providers, offering products and services to
the public, adhere to published standards and/or best practice principals.
Our assessments are designed to reduce risk and promote consumer
transparency premised upon the need for consumer protection and
accountability. Successful outcomes benefit both social gaming providers
and consumers alike,
and instill confidence
that the products and
operations are transparent
in their mechanics and
functionality, adhere
to applicable laws and
regulations, and protect
player privacy.
26 27
WHY CHOOSE GLI?
Unparalleled Experience
With more iGaming testing experience and certifications than any other
laboratory worldwide, GLI remains the market leader and clear choice lab
for the growing interactive gaming space. We are proud to have provided
independent testing and assessment services for all emerging regulated
iGaming jurisdictions. We work tirelessly to provide high-quality testing and
security compliance audits by maintaining world-class resources globally with
requisite expertise and knowledge for every regulated iGaming market where
independent lab services are permitted.
Internationally Accredited
It is just as important to us for GLI to be independently audited, and therefore
we meet the highest international standards of ISO 17020 and 17025
accreditation, signifying our continued commitment to quality and impartiality.
28 29
WHY CHOOSE GLI?
Unparalleled Experience
With more iGaming testing experience and certifications than any other
laboratory worldwide, GLI remains the market leader and clear choice lab
for the growing interactive gaming space. We are proud to have provided
independent testing and assessment services for all emerging regulated
iGaming jurisdictions. We work tirelessly to provide high-quality testing and
security compliance audits by maintaining world-class resources globally with
requisite expertise and knowledge for every regulated iGaming market where
independent lab services are permitted.
Internationally Accredited
It is just as important to us for GLI to be independently audited, and therefore
we meet the highest international standards of ISO 17020 and 17025
accreditation, signifying our continued commitment to quality and impartiality.
28 29
24 LOCATIONS
WORLDWIDE
Wherever you are in the world, there is a GLI
lab close by to help you. We have more than
24 locations on six continents, and we have more
than 1400+ employees with unequaled experience and
eSports
eSports (also known as electronic sports, competitive (video) gaming, professional (video)
gaming, or pro gaming) is a form of competition facilitated by electronic systems, particularly
video games; the input of players and teams as well as the output of the eSports system are
mediated by human-computer interfaces.
32 33
iGaming Glossary
iGaming
Gambling or wagering via some form of computer network such as the Internet or alternate
digital means. This can include not only games played on computers, but also those played
through mobile devices, interactive T.V., in-venue on tablets, or other peer-to-peer networks
mediums.
eSports
eSports (also known as electronic sports, competitive (video) gaming, professional (video)
gaming, or pro gaming) is a form of competition facilitated by electronic systems, particularly
video games; the input of players and teams as well as the output of the eSports system are
mediated by human-computer interfaces.
32 33
Sports Betting
Sports betting is the activity of predicting sports results and placing a wager on the outcome
through interactive means. Today, bets accepted and reconciled by iGaming operators
extend to non-athletic events as well, such as reality show contests, political elections, movie
and music award shows, and non-human contests like horse racing. Consequently, ensuring
the accuracy of odds and settlement of wagers is fair and secure is vital.
Skill-Based Games
Interactive games in which the outcome of the game is determined by the player’s physical
skill (such as fast reaction or dexterity) or mental skill (logic
abilities, strategic thinking, trivia knowledge).
Social Gaming
Social gaming commonly refers to the activity or practice of
playing/wagering on an interactive game via a social media
platform. Typically these interactive games allow or require
social interaction between players, as opposed to playing
games in solitude. Also refers to games that involve multiple
players or a Social network game that has social network
integration or elements. "Freemium" is the most popular social
gaming model, where players play/wager for free.
34 35
Sports Betting
Sports betting is the activity of predicting sports results and placing a wager on the outcome
through interactive means. Today, bets accepted and reconciled by iGaming operators
extend to non-athletic events as well, such as reality show contests, political elections, movie
and music award shows, and non-human contests like horse racing. Consequently, ensuring
the accuracy of odds and settlement of wagers is fair and secure is vital.
Skill-Based Games
Interactive games in which the outcome of the game is determined by the player’s physical
skill (such as fast reaction or dexterity) or mental skill (logic
abilities, strategic thinking, trivia knowledge).
Social Gaming
Social gaming commonly refers to the activity or practice of
playing/wagering on an interactive game via a social media
platform. Typically these interactive games allow or require
social interaction between players, as opposed to playing
games in solitude. Also refers to games that involve multiple
players or a Social network game that has social network
integration or elements. "Freemium" is the most popular social
gaming model, where players play/wager for free.
34 35
WORLD HEADQUARTERS
600 Airport Road
Lakewood, NJ 08701
P: 732.942.3999
F: 732.942.0043
gaminglabs.com
GLI’s core purpose is to be the trusted global compliance and quality expert relied upon
by our clients – delivering world-class customer service and value that is unmatched.
© 2020 Gaming Laboratories International. All rights reserved. All registered and unregistered trademarks are the property of their respective owners.