Chakir MAKHLOUFI
With six years of experience in customer relationship management, I am committed to providing
high-quality service through my abilities in reception, advising, customer loyalty, and strong
interpersonal skills. I have acquired proven experience in e ective query resolution and fast
transaction processing.
Work Experience Personal Info
Customer Support O cer, Entrepreneur Business Hub makhlou
[email protected]International , Morocco : 2023-2024 Ottawa, Canada
Driving License
Receiving Calls and responding to the needs of customers
International Driving Permit (IDP)
(Manager of the instructor driving service of a French
digital driving school) +1(343) 843 1702
Skills
Maintain customer relationships (Follow up Calls, Administrative Management
Commercial Prospecting)
Monitoring of procedures
Processing requests and resolving potential complications
Organization and
Resolved customer complaints in a timely and professional Adaptability
manner.
Interpersonal Relationships
Cashier manager , CIH BANK, Morocco : 2021-2022 Team Work
Ensure direct management of my team by providing Con ict Management and
support and advice to operational sta Claims Processing
Microsoft O ce
Ensure e ective document management of the bank
branch
Languages
Guarantee and control the proper processing of banking
Arabic
operations
French
Claims processing
English
Bank Cashier , CIH BANK, Morocco : 2017-2021
Carry out all banking transactions ( Deposit, Withdraw,
Transfer, exchange..)
Contribute to achieving commercial objectives by
identifying customer needs and providing appropriate
orientation
Adhere to established procedures for processing
transactions e ciently and securely
Education
* One year of graduate study in Business Information Systems
and Marketing, IGA, 2016, Morocco
* Bachelor's degree (Three Years) in Management And Business
Administration, EHEEC, 2015, Morocco
* Secondary School Diploma in Economics, 2012, Morocco
Hobbies
Sports :(Swimming , Football, Gym)
Travel
References
References available upon request
