Kirankumar Kaisetty Manoharan

San Diego, CA

IBM Sterling OMS Lead

Professional Summary:
●16 years 10 months of IT experience working in application development and maintenance/support. I was working
on domains like Education, Retail, Wholesale and Pharmaceutical. I have 14 years of specific experience in Sterling
Supply chain product MCF (Multi-Channel Fulfillment Suite; an Order Management System aka YANTRA) with deep
understanding of the Inventory Management, Sourcing, Scheduling, Shipment and warehouse management and
Payment modules, having Strong communications, interpersonal skills and good work ethics. Experienced in high
performance/high availability e-commerce solutions, Ability to understand complex supply chain business processes.

Technical Skills:
● API’s Framework: Java, J2EE, Servlets, JSP, JDBC, Ajax, Struts
● Operating Systems: Win 9x/NT/2000/XP
● Scripting Languages: HTML, JavaScript, CSS
● Database: MySQL 5.0, Oracle 10g, Oracle 12c
● Servers: IBM WebSphere v8.5.5.9, Oracle WebLogic10g, Apache Tomcat, JBoss
● IDE: Eclipse, MyEclipse, NetBeans
● ERP: Sterling Multi-Channel Fulfillment 8.0, 8.5, 9.3 & 9.5
● Website Design: Responsive design for Desktop and mobile devices.

Professional Experience

Client: Lululemon athletica inc, CA, USA April 2024 to Till Date
Consultant: KC Synergy Solutions, Inc.
Role: Senior OMS Engineer
Project Description:
● Lululemon was founded in 1998 by Chip Wilson in Vancouver, with its first standalone store opening in November
2000. In 1997, Wilson had been doing yoga and had an idea to make yoga apparel for women using a proprietary
skin tight fabric he developed to enhance their appearance. They have 711 stores across the globe with an annual
revenue 0f 9.62 Billion(2023).
● KCS will provide application support for the Omni Web Applications portfolio Sterling OMS or OMS shall refer to the
Sterling Commerce Order Management System platform.

Responsibilities:
● Design and develop the new customization/Enhancement of IBM Sterling OMS Applications to meet business needs.
● Active participation in business requirement and functional requirement gathering at appropriate scrum (sprint
planning, backlog grooming, daily standup).
● We are integrating BY YIH and YCS through Kafka and through ESB to other systems like RMS, WMS, EDI, etc
● Develop and support features in agile methodology and continuously update other team members about progress,
discovery and potential blocker (if any).
● Create, build, and sustain personalized software programs that connect with the IBM Sterling OMS system.
● Unit testing at local as well as different lower environments (Dev, CSIT, UAT etc.) to ensure defect free delivery to
production and work with Quality Assurance team to meet delivery standards of KC Synergy Solutions, Inc. and
Petco.
● Monitor production web and application server logs through New Relic logging system and putty tools and resolve
issues related to the exceptions.
Monitor health of IBM Sterling OMS Applications using New Relic dashboard and find the root cause of spikes
happening in the production environment and resolve the same to maintain proper production environment to end
users.
● Participate in cross functional activities to ensure successful delivery of features at promised time.
● Provide better solutions for the complex issues to reduce the business impact and to maximize the benefits.
● Introduce new alerts to prevent similar issues from repeating in the future.
● Work in agile software development methodology, participate in scrum ceremonies, and update status to scrum
master and project manager in regular
● intervals.

Development/Architecture:
● Designed and developed Petco Foundation project. Its separate entity where we receive donation as orders to track
in the stock ledger. We receive transaction from external system as flat file to Petco and fusion reads and sends it to
OMS as xml.
● Petco Credit card – Petco CC settlements are done through other system, so we were asked to mock payment as
settled and send invoice details to other system. They will consolidate all transaction for that day and send it to
payment system to settle.
● Automated resettlement for settlement failed orders through custom agent.
● Performed lots of bug fix, applied security and fix pack installation.

Environment: IBM Sterling Selling and Fulfillment Suite v9.5.0.2 IBM Call Center v9.5.0.1, Oracle 12c, IBM WebSphere
Application Server v8.5.5.9, Kafka, ESB, Grafana

Client: PETCO Animal Supplies, Inc., San Diego, CA, USA Jan 2019 to Apr 2024
Consultant: KC Synergy Solutions, Inc.
Role: Technical Lead/Architect Project
Description:
● Petco Animal Supplies is a leading retailer for Petco products and Animal Supplies operates across 1500+ stores with
an annual revenue 0f 3.5 Billion. Apart from selling Pet foods they generate revenue through Pet grooming, training
and vaccination partnered with Pet adoption program. PETCO employs more than 25,000 partners and operate
more than 1,500+ Petco locations across the U.S., Mexico and Puerto Rico, including more than 120 Unleashed by
Petco locations.
● KCS will provide application support for the Omni Web Applications portfolio Sterling OMS or OMS shall refer to the
Sterling Commerce Order Management System platform.

Responsibilities:
● Design and develop the new customization/Enhancement of IBM Sterling OMS Applications to meet business need.
● Active participation in business requirement and functional requirement gathering at appropriate scrum (sprint
planning, backlog grooming, daily standup).
● We are integrating BY YIH and YCS through Kafka and through ESB to other systems like RMS, WMS, EDI, etc
● Develop and support features in agile methodology and continuously update other team members about progress,
discovery and potential blocker (if any).
● Create, build, and sustain personalized software programs that connect with the IBM Sterling OMS system.
● Unit testing at local as well as different lower environments (Dev, CSIT, UAT etc.) to ensure defect free delivery to
production and work with Quality Assurance team to meet delivery standards of KC Synergy Solutions, Inc. and
Petco.
● Monitor production web and application server logs through New Relic logging system and putty tools and resolve
issues related to the exceptions.
● Monitor health of IBM Sterling OMS Applications using New Relic dashboard and find the root cause of spikes
happen in production environment and resolve the same to maintain proper production environment to end users.
● Participate in cross functional activities to ensure successful delivery of feature at promised time.
● Provide better solutions for the complex issues to reduce the business impact and to maximize the benefits.
● Introduce new alerts to prevent similar issues from repeating in the future.
● Work in agile software development methodology, participate in scrum ceremonies, and update status to scrum
master and project manager in regular
● intervals.

Development/Architecture:
● Designed and developed Petco Foundation project. Its separate entity where we receive donation as orders to track
in stock ledger. We receive transaction from external system as flat file to Petco and fusion reads and sends it to
OMS as xml.
● Petco Credit card – Petco CC settlements are done through other system, so we were asked to mock payment as
settled and send invoice details to other system. They will consolidate all transaction for that day and send it to
payment system to settle.
● Automated resettlement for settlement failed orders through custom agent.
● Performed lots of bug fix, applied security and fix pack installation.

Environment: IBM Sterling Selling and Fulfillment Suite v9.5.0.2 IBM Call Center v9.5.0.1, Oracle 12c, IBM WebSphere
Application Server v8.5.5.9, Kafka, ESB, Grafana

Client: PETCO Animal Supplies, Inc., San Diego, CA, USA Nov 2017 to Jan 2019
Consultant: Tata Consultancy Services, USA
Role: Technical Lead/Architect

Project Description:
● Petco Animal Supplies is a leading retailer for Petco products and Animal Supplies operates across 1500+ stores with
an annual revenue 0f 3.5 Billion. Apart from selling Pet foods they generate revenue through Pet grooming, training
and vaccination partnered with Pet adoption program. PETCO employs more than 25,000 partners and operate
more than 1,500+ Petco locations across the U.S., Mexico and Puerto Rico, including more than 120 Unleashed by
Petco locations.
● TCS will provide application support for the Omni Web Applications portfolio as defined below.
● The Omni Web Application portfolio is comprised of the application platforms and products identified below, and
including interfaces as described in Appendix C. Unless otherwise stated, all references to software and firmware is a
reference to the software and firmware implemented in the Petco environments.
● WCS shall refer to the WebSphere Commerce Enterprise Edition e- Commerce platform.
● Sterling OMS or OMS shall refer to the Sterling Commerce Order Management System platform.
● SOLR shall refer to the WebSphere Commerce Search.
● ILog shall refer to the ILog.
● Adobe AEM shall mean the CQ5 and Scene 7 product suites.

Responsibilities:
● Coordinate all Onsite and Offshore activities for maintenance and enhancement of PETCO IBM WebSphere
Commerce Application.
● Requirement analysis by discussion with domain SME and business users, providing solution design and
implementation for the business.
● Periodic communication with Wipro management and Petco management on Project Status.
● Execution of the new integration and changes to existing integration for upstream legacy and transnational systems
mainly Oracle retail, IBM Sterling OMS and WebSphere commerce server applications.
● Work closely with business users and external vendors IBM\MicroStrategy in US to Address the application issues
and support uninterrupted regular business operation.
● Staying informed about the latest developments and advancements in Sterling OMS and other relevant fields of
knowledge.
● Provide recommendations for software developments and implementations
● Review and evaluate technical design and technical quality issues and processes
● Performing coding activities
● Integration and Testing
● Change request Management for the Project execution
Environment: IBM Sterling Selling and Fulfillment Suite v9.5.0.2 IBM Call Center v9.5.0.1, Oracle 12c, IBM WebSphere
Application Server v8.5.5.9

Client: PETCO Animal Supplies, Inc., San Diego, CA, USA Oct 2015 to Nov 2017
Consultant: Wipro Technologies, USA
Role: Technical Lead/Architect

Project Description:
● Petco Animal Supplies is a leading retailer for Petco products and Animal Supplies operates across 1500+ stores with
an annual revenue 0f 3.5 Billion. Apart from selling Pet foods they generate revenue through Pet grooming, training
and vaccination partnered with Pet adoption program. PETCO employs more than 25,000 partners and operate
more than 1,500+ Petco locations across the U.S., Mexico and Puerto Rico, including more than 120 Unleashed by
Petco locations.
● Wipro will provide application support for the Omni Web Applications portfolio as defined below.
● The Omni Web Application portfolio is comprised of the application platforms and products identified below, and
including interfaces as described in Appendix C. Unless otherwise stated, all references to software and firmware is a
reference to the software and firmware implemented in the Petco environments.
● WCS shall refer to the WebSphere Commerce Enterprise Edition e- Commerce platform.
● Sterling OMS or OMS shall refer to the Sterling Commerce Order Management System platform.
● SOLR shall refer to the WebSphere Commerce Search.
● ILog shall refer to the ILog.
● Adobe AEM shall mean the CQ5 and Scene 7 product suites.

Responsibilities:
● Coordinate all Onsite and Offshore activities for maintenance and enhancement of PETCO IBM WebSphere
Commerce Application.
● Requirement analysis by discussion with domain SME and business users, providing solution design and
implementation for the business.
● Periodic communication with Wipro management and Petco management on Project Status.
● Execution of the new integration and changes to existing integration for upstream legacy and transnational systems
mainly Oracle retail, IBM Sterling
● Work closely with business users and external vendors IBM\MicroStrategy in US to Address the application issues
and support uninterrupted regular business operation.
● OMS and WebSphere commerce server applications.
● Provide recommendations for software developments and implementations
● Review and evaluate technical design and technical quality issues and processes
● Performing coding activities
● Integration and Testing
● Change request Management for the Project execution
Environment: , IBM Sterling Selling and Fulfillment Suite v9.5.0.2 IBM Call Center v9.5.0.1, Oracle 12c, IBM WebSphere
Application Server v8.5.5.9

Client: Novartis Pharmaceuticals Corporation, East Hanover, NJ, USA Feb 2015 to Oct 2015
Consultant: Wipro Technologies, USA
Role: Technical Lead
Project Title: Oncology - US Medicals & ComIT GenMed – Cosentyx
Project Description
● Novartis is one of the world's largest pharmaceutical companies with total revenue of about US$58 billion (2014).
● The project involved the dedicated IT Team that provides IT solutions and services to Novartis. The team provides
the support in development and maintenance of Oncology & GenMed Websites and deals with the database
interaction of the website.

The project deals with:

● Content
Management
● Infrastructure
Services
● Platform Services ●
Testing Services
● Web application development

Responsibilities:
Leading the development & maintenance of website as per the requests received for Oncology websites like Mona Leesa,
USPri3m trials and Net Clinical Trials and GenMed Brands like Cosentyx and More To Psoriasis.
Co-ordinate and contribute in peer review, code review.
Requirement gathering, Time and Cost Estimation, Asset validations, preparing work plan for the development for
specific projects.
Co-ordinate internal and external QA.
Provide / Co-ordinate bug fixing support during QA and Production push.
Prepare / Co-ordinate deployment to Novartis integration and production
environment.
Environment: Java, J2EE, Servlets, JSP, Ajax, Struts, HTML, JavaScript, CSS,
Oracle WebLogic 10g &12c, Apache Web
Server, Oracle 10g

Project Title Crocs MCF

Client: Crocs Inc., Niwot, CO, USA
Consultant: Wipro Technologies, USA Jun 2010 to Jan 2015
Role Sterling OM Consultant
Project Description
● Crocs Inc is one of world leader in Foot wear Industries. In this project we basically do Order Management Process.
● Here we have used Sterling MCF to Process the Crocs Order both internal and External orders.
● The system is integrated with JD Edward and Manhattan system using the middleware Oracle Fusion.
Responsibilities:
● Incident management and provide clarifications to Wipro offshore locations in India;
● Participate in analysis and support related services;
● Co-ordinate it services with the Crocs business and technical teams so as to resolve issues related to Crocs Sterling
SMCFS application;
● Interact with the Crocs cross functional teams such as DBA’s, onsite team, offshore team, Crocs layer teams and
domain experts to resolve any issue related to Crocs Sterling SMCFS application; and,.
● Perform regression/unit testing of change requests.
● Had successfully participated in Europe, Brazil and Japan GO-Live.
● Had Supported the System Post Go-Live and helped to stabilize the system.
Environment: Sterling Multi-Channel Fulfillment 8.0, BEA WebLogic 10, JDK 1.5, Oracle 10g

Project Title: School Management System

Client: St John’s Group of School, Chennai, India
Company: Zunotech Infosystems Pvt Ltd, Chennai October 2009 – Feb 2010
Role: Software Developer Project Description:
● School Management Application Software, Which is un-parallel and comprehensive School Software that covers
each and every entity of school.
● It is an interactive platform for all the entities of School like Teachers, Management, Financial Department, Students,
Parents and Librarian etc.
● It automates a school's diverse operations such Student Admission, Administration and Management, Records and
Profiles Management, Timetable Generation and Updates, Payroll Management, Fee Management and Attendance
Management.

Responsibilities:
● Involved in complete SDLC of this Project.
● Involved in Developing User Interfaces using Jsp, Ajax and JDBC.
● Written PL/SQL Blocks like procedure, Views.
● Work on the enhancement and bug fixing.
Environment: Java, JSP, Servlets, Ajax, JavaScript, Tomcat 5.5, MySQL 5.0

Project Title: School Net

Client St John’s Group of School, Chennai, India
Company: Zunotech Infosystems Pvt Ltd, Chennai September 2009 – October 2009
Role: Software Developer Project Description:
● School Net is Intranet Site for St. John’s School students where they can see current events, school calendar,
contribute for e-Magazine and do fun based learning as well as knowledge based learning.
● Students can take multiple rounds of online practice tests and model exams to rehearse and prepare before taking
the real class test or exam.
Responsibilities:
● Involved in complete SDLC of this Project.
● Involved in Developing User Interfaces using Jsp, Ajax and JDBC.
● Written PL/SQL Blocks like procedure, Views.
● Work on the enhancement and bug fixing.
Environment: Java, JSP, Servlets, Ajax, JavaScript, Tomcat 5.5, MySQL 5.0

Project Title: e-Learning Product Client: Company Own Product

Company: Zunotech Infosystems Pvt Ltd, Chennai August 2008 - September 2009
Role: Software Developer Project Description:
● It is a technology enabled learning management system for providing computer based online education, to assist the
students in additional and repetitive learning.
● This product can be customized and used for various streams of online learning across domains and industries such
as scholastic learning, corporate induction training, classroom / web based training and so on. It has lots of user
friendly, interactive and informative features to meet the expectations of students, faculties and management.
● It contains easy to understand course contents with additional explanations, sample exercises, real-life examples,
references and much more to make the student understand and learn the subject with interest and involvement.
● Students can take multiple rounds of online practice tests and model exams to rehearse and prepare before taking
the real class test or exam.

Responsibilities:
● Role of a Team Lead.
● Involved in complete SDLC of this Project.
● Involved in Developing User Interfaces using Jsp, Ajax and JDBC.
● Written PL/SQL Blocks like procedure, Views.
● Work on the enhancement and bug fixing.
Environment: Java, JSP, Servlets, Ajax, JavaScript, Tomcat 5.5, MySQL 5.0.

Project Title: ZVCS

Client: Company Own Product
Company: Zunotech Infosystems Pvt Ltd, Chennai 2008 - Jun 2008
Role: Software Developer Project Description:
● ZVCS is web based Version Controlling tool developed for internal usage of company.
● It maintains the source code and the supporting files, version wise in any Software Development Unit.
● It facilitates that when one file is opened by a programmer at a time in read write mode in a network / web
environment, another user cannot open the same file. This is done to add clarity to the source code.
Responsibilities
● Involved in complete SDLC of this Project.
● Involved in Developing User Interfaces using Jsp, Ajax and JDBC.
● Written PL/SQL Blocks like procedure, Views.
● Work on the enhancement and bug fixing.
Environment: Java, JSP, Servlets, JavaScript, Tomcat 5.5, MySQL 5.0

Employment History
From Company name Job Description
● Jan’ 19 to Till Date KC Synergy Solutions, Inc. Software Developer/Applications
● Nov’ 17 Jan’ 19 Tata Consultancy Services, USA Assistant Consultant
● Mar’ 10 Nov ‘17 Wipro Technologies Technical Lead
● Oct’ 07 Feb’ 10 Zunotech Infosystems Pvt Ltd Software Developer
● Mar’ 07 July’ 07 Step Stone India Pvt Ltd Customer Service Representative

Education
Bachelor of Engineering in Electronics and Communication Engineering, SCSVMV University, 2005