Agentic AI

An DMs playbook
Harnessing AI isn’t just about
technology— it’s about unleashing
unprecedented potential.
In an era where speed, efficiency, and customer centricity dictate market leadership, organisations need to
harness every tool at their disposal. Over the past couple of years, artificial intelligence (AI) has exploded onto
the world stage, with companies and individuals across the globe rapidly adopting the technology. The GCC is
playing a lead role in the space, with business leaders in the region exploring ways of integrating this rapidly
developing technology into their operations.

Generative AI (GenAI) is being recognised as a game-changer for innovation in the region, empowering
enterprises by automating routine tasks, enhancing customer experiences and assisting in critical
decision-making processes. Insights from our 27th Annual CEO Survey: Middle East findings have shown that
73% of CEOs in the Middle East believe GenAI will significantly change the way their company creates, delivers
and captures value over the next three years1. GenAI is poised to make a significant economic impact, with
estimates indicating that it could contribute between $2.6 trillion and $4.4 trillion annually to global GDP across
various industries by 2030. In specific sectors, such as energy, investments in GenAI are expected to triple,
from $40 billion in 2023 to over $140 billion by the end of the decade. This surge in investment reflects the
transformative potential of GenAI, particularly in enhancing productivity, streamlining business processes, and
reshaping value chains across industries2.

Against this backdrop, multimodal GenAI agentic frameworks has emerged as transformative catalysts,
enabling businesses to accelerate process automation at an unprecedented scale. This technology involves
multiple AI agents working together, each specialising in different tasks or data types, to solve complex
problems and automate processes. By collaborating and constantly learning, these agents enhance
decision-making, optimise processes, and drive innovation. It combines range of advanced AI techniques to
process diverse data types and automate complex tasks.

The central question isn’t whether to adopt this technology, but how swiftly organisations can integrate it to
stay ahead of the competition. This executive playbook explores how organisations can leverage this
technology to boost operational efficiency, enhance customer experience, and drive revenue growth. It provides
real-world success stories spanning industry sectors and organisational functions, strategic insights, tactical
blueprints, and best practices to guide your journey into this revolutionary landscape.

Key insights

● Agentic AI, differentiated by its advanced human-like reasoning and interaction capabilities, is
transforming the manufacturing, healthcare, finance, retail, transportation, and energy sectors, among
others.
● Organisations’ AI strategies should leverage multimodal GenAI capabilities while ensuring ethical AI
safeguards to drive autonomous process re-engineering and enhanced decision-making across all lines
of business.
● Integrated effectively, agentic AI can enhance efficiency, lower costs, improve customer experience, and
drive revenue growth.
Agentic AI generally refers to AI systems that
possess the capacity to make autonomous
decisions and take actions to achieve specific
goals with limited or no direct human
intervention3.

Autonomy: Agentic AI systems Goal-oriented behaviour: These Environment interaction: An

can operate independently, AI agents are designed to pursue agentic AI interacts with its
making decisions based on their specific objectives, optimising surroundings, perceiving changes
programming, learning, and their actions to achieve the and adapting its strategies
environmental inputs. desired outcomes. accordingly.

Learning capability: Many Workflow optimisation: Agentic Multi-agent and system

agentic AI systems employ AI agents enhance workflows and conversation: Agentic AI
machine learning or business processes by integrating facilitates communication
reinforcement learning techniques language understanding with between different agents to
to improve their performance over reasoning, planning, and construct complex workflows. It
time. decision-making. This involves can also integrate with other
optimising resource allocation, systems or tools, such as email,
improving communication and code executors, or search
collaboration, and identifying engines, to perform a variety of
automation opportunities. tasks.

Environment Learning
interaction capability

Goal-oriented Workflow
behaviour optimisation

Multi-agent
and system
Autonomy conversation
Why organisations should pay attention
In the fast lane of technological evolution, missing the AI turn today means being outpaced tomorrow.

Agentic AI offers significant advantages in efficiency, decision-making, and customer interaction. By automating routine
tasks and providing intelligent insights, agentic AI can help organisations save time, reduce cost, and improve overall
productivity. Moreover, organisations who adopt an agentic AI system can gain a competitive advantage by leveraging its
capabilities to innovate and enhance their business operations. Lower cost to entry and economies of scale makes it
favourable for organisations to fully harness the capabilities it offers compared to its predecessors like traditional ML and
Robotic Process Automation (RPA)-driven automations.

Agentic AI systems can significantly enhance an organisation’s competitive edge by automating complex workflows,
reducing operational costs, and improving decision-making processes. These systems are designed to adapt to changing
business environments, driving higher productivity and enabling organisations to stay competitive. For example, agentic AI
can predict market trends and customer preferences, allowing businesses to tailor their strategies proactively. This
adaptability not only improves efficiency but also fosters innovation, giving companies a significant edge over competitors6.

Moreover, agentic AI systems can handle large volumes of data and extract actionable insights, which can be used to
optimise operations and enhance customer experiences. By automating routine tasks, these systems free up human
resources to focus on more strategic initiatives, thereby increasing overall organisational agility and responsiveness7.

Enhanced decision-making

Agentic AI systems can analyse vast amounts of data quickly and accurately, providing valuable insights to inform better
decision-making. Businesses can leverage these insights to optimise revenue and operations, identify market trends, and
make data-driven decisions. For instance, in the financial sector, AI can analyse market data to predict trends, inform
investment strategies, and boost investment ROI. In retail, it can streamline inventory management by predicting demand
and optimising stock levels.

Boosted efficiency and productivity

Agentic AI can significantly enhance business efficiency and productivity by automating routine tasks and processes. This
allows employees to focus on more strategic and creative activities. For example, in customer service, agentic AI can
handle common inquiries, freeing up human agents to tackle more complex issues. In manufacturing, AI-driven robots can
manage repetitive tasks with precision and consistency, reducing errors and increasing output.

By integrating agentic AI, businesses can offer personalised and responsive customer experiences. AI-driven chatbots and
virtual assistants can provide instant support, answer queries, and even recommend products based on customer
preferences and dynamic interactions. This improves customer satisfaction, builds loyalty, and drives sales. For example,
e-commerce platforms use AI to recommend products based on browsing history and purchase behaviour.
 How to conceptualise agentic AI
solutions for future business operations
Agentic AI systems are redefining customer service centres and are gaining popularity as a game-changing capability
for both government entities and private sector organisations. While traditional rule-based chatbots
(software-as-a-service) provided basic 24/7 support, and Retrieval Augmented Generated (RAG)-based chatbots
enhanced human-like interactions (enhanced software-as-a-service), agentic AI surpasses both in terms of accuracy,
contextual coherence, and problem-solving ability.

In terms of accuracy, rule-based chatbots are limited to programmed responses, causing inaccuracies when queries
fall outside of predefined rules. RAG-based chatbots depend on retrieved data that may not match user intent. In
contrast, the novel approach of agentic AI allows it to understand nuances in language, generating accurate responses
even to complex or unseen queries. Its ability to learn from vast datasets enhances precision and adaptability, making
it superior for customer interactions.

One of the biggest limitations of chatbots has been contextual coherence. Rule-based chatbots struggle to maintain
context in extended interactions due to linear scripting, leading to disjointed responses that harm customer
experience. RAG-based chatbots may produce inconsistent replies if retrieval mechanisms don't consider previous
interactions. Whereas agentic AI’s orchestration capability helps it excel at tracking conversation history,
understanding dialogue flow, ensuring responses remain contextually appropriate and coherent, significantly boosting
customer engagement.

Thus far, both rule-based and RAG-based chatbots have limited autonomous problem-solving ability. The former can't
handle problems outside their scripts while the latter provide information but can't synthesise data and prepare the
human-live problem-solving logic to solve complex issues across integrated sources such as CRMs, ERP, or IVR
systems. The agentic AI performs dynamic reasoning and decision-making, leveraging a series of autonomous agents,
analysing customer issues, considering multiple factors, and applying learned knowledge to resolve problems more
efficiently. The outcome is quicker, solution-oriented, and fluid conversations that enhance customer experience and
set new standards for efficiency and responsiveness in automated customer service.
Master agent

Customer support agent

Orchestrator agent

Customer support agent

Micro-agents

User Issue Feedback

Status updates
experience FAQ agent resolution collection
agent
agent agent agent
Agentic AI business imperatives
Organisations managing day-to-day operations stand to gain significantly from agentic AI systems, embracing the
emerging "service-as-a-software" model. This innovative approach transforms manual labour into automated, AI-driven
services. Rather than purchasing traditional software licences or subscribing to cloud-based software-as-a-service
(SaaS), businesses can now pay for specific outcomes delivered by AI agents. For example, a company might employ
AI customer support agents like Sierra to resolve issues on their websites, paying per resolution rather than maintaining
a costly human support team. This model allows organisations to access a wider range of services – whether it’s legal
support from AI-powered lawyers, continuous cybersecurity testing by AI penetration testers, or automated CRM
management – at a fraction of the cost. This not only drives efficiency but also significantly reduces operational
overheads.

By leveraging the service-as-a-software model, businesses can automate both routine and highly specialised tasks that
were once time-consuming, required skilled professionals, and typically involved expensive software licences or cloud
solutions. AI applications with advanced reasoning capabilities can now handle complex tasks, from software
engineering to running customer care centres, enabling companies to scale their operations without a proportional
increase in cost. This transition expands the services available to organisations of all sizes, freeing them to focus on
strategic priorities while AI systems manage the operational burden. Adopting these AI-driven services positions
businesses to stay competitive in an ever-evolving marketplace8.

Transitioning from copilot to autopilot models

Service-as-a-software represents an outcome-focused, strategic shift, enabling organisations to transition from their
current state to operating in "copilot" and ultimately "autopilot" modes. Sierra, for instance, offers a safety net by
escalating complex customer issues to human agents when necessary, ensuring a seamless customer experience.
While not all AI solutions offer this built-in fallback, a common strategy is to initially deploy AI in a "copilot" role
alongside human workers. This human-in-the-loop approach helps organisations build trust in AI capabilities over time.
As AI systems demonstrate their reliability, businesses can confidently transition to an "autopilot" mode, where AI
operates autonomously, enhancing efficiency and reducing the need for human oversight. GitHub Copilot is a prime
example of this, assisting developers and potentially automating more tasks as it evolves.

Outsourcing work through AI services

For organisations with high operational costs, outsourcing specific tasks to AI services that guarantee concrete
outcomes is an increasingly attractive option. Take Sierra, for example: businesses integrate Sierra into their customer
support systems to efficiently manage customer queries. Instead of paying for software licences or cloud-based
services, they pay Sierra based on the number of successful resolutions. This outcome-based model aligns costs
directly with the results delivered, allowing organisations to harness AI for specific tasks and pay solely for the
outcomes achieved.

This shift from traditional software licences or cloud SaaS to service-as-a-software is transformative in several ways:

Targeting service profits: Traditional SaaS focused on selling user seats, whereas service-as-a-software taps into
service profit pools, delivering solutions that focus on specific business outcomes.

Outcome-based pricing: Instead of charging per user or seat, service-as-a-software adopts a pricing model based on
the actual outcomes achieved, directly aligning costs with results.

High-touch delivery models: Service-as-a-software offers a top-down, highly personalised approach, providing
trusted, tailored solutions that meet the specific operational needs of businesses.
Why should organisations consider early
adoption and avoid being late movers?

Early adopters Late movers

Set industry benchmarks

Market Struggle to catch up and miss out on
and gain first-mover market advantage.
position creating competitive advantage.

Leverage AI to innovate business Slow to innovate business processes and

Innovation processes, deploy the AI solutions take full advantage of AI solutions to create
effectively and create differentiation. differentiation.

Build deeper customer relationships

Customer Play catch-up to match the personalised
through personalised and newer
relationships services of early adopters.
experiences.

Operational Streamline operations and reduce Higher lost opportunity cost due to late entry
efficiency operational cost early on. and adoptions.

Benefit from the initial learning curve and Miss out on early learning opportunities and
Learning curve
shape industry standards. industry influence.

Increase market share and profitability

Market share Struggle to achieve similar market share.
through early adoption.

Barriers to Create barriers for competitors through Face higher barriers to entry due to
entry deep AI integration. established competitors.

Pay relatively higher cost of entry and

Pay relatively lower cost of entry and lower
Cost to entry iterative test-and-learn due to new AI
learning and experiments.
solutions.
Real-world success stories
Catalysing change across all industries

Siemens transformed its maintenance operations by deploying AI models that analyse sensor data from machinery. The
system predicts equipment failures before they occur, scheduling maintenance proactively. The multimodal framework
processes data from various sources – vibration, temperature, and acoustic signals – providing a holistic view of
equipment health and proactive maintenance orchestrated by the agentic AI models.

Technology stack: Financial impact:

AI models: Regression and deep Savings: Reduced maintenance Enhanced equipment reliability
learning models costs by 20% Improved worker safety
Platforms: Siemens Revenue growth: Increased
MindSphere9 production uptime by 15%
Tools: Scikit-learn, TensorFlow,
Keras, IoT sensors

Healthcare: Mayo Clinic

By integrating AI into its radiology workflows, Mayo Clinic allows for quicker and more accurate diagnoses. The multimodal
AI processes imaging data alongside patient history and lab results, offering comprehensive insights that aid radiologists in
decision-making, automating documentation and process automation across the radiology value chain.

Technology stack: Financial impact:

AI Models: Regression and Efficiency gains: Reduced Improved diagnostic accuracy

Convolutional Neural Networks diagnostic times by 30% Enhanced patient outcomes
(CNNs) models Cost reduction: Lowered
Frameworks: NVIDIA Clara unnecessary procedures by
platform10 15%
Tools: Scikit-learn, PyTorch,
Medical Imaging Data

Finance: JPMorgan Chase

JPMorgan’s Contract Intelligence (COiN) platform uses AI to analyse legal documents, extracting key data points in
seconds. The multimodal framework interprets complex legal language, images, and tables, streamlining a process that
once took thousands of human hours.

Technology stack: Financial impact:

AI models: NLP with Generative Savings: Saved 360,000 hours Enhanced accuracy in
Pre-trained Transformers (GPT) of manual review annually document analysis
Frameworks: COiN platform11 Risk mitigation: Significantly Improved employee productivity
Tools: Python, Hadoop reduced compliance risk
Amazon leverages AI to analyse browsing behaviour, purchase history, and even visual preferences. Multimodal AI models
generate personalised recommendations, orchestrate tasks across order fulfilment value chains, and enhance the
shopping experience to drive sales.

Technology stack: Financial impact:

AI models: Regression and deep Revenue boost: Increased sales Enhanced customer satisfaction
learning Models by 35% through personalised Increased engagement time on
Frameworks: Amazon recommendations and one-click the platform
Personalise12 and Amazon order fulfilment
Order Fulfilment Customer retention: Improved
Tools: AWS SageMaker loyalty rates by 20%

Transportation and logistics: DHL

DHL utilises AI models to predict and orchestrate shipping demands, optimise routes, and manage warehouse operations.
The system processes data from various sources, including traffic patterns, weather conditions, and order volumes.

Technology stack: Financial impact:

AI models: ML models and route Cost savings: Reduced Enhanced customer satisfaction
optimisation algorithms operational costs by 15% Reduced carbon footprint
Frameworks: DHL Resilient Efficiency gains: Improved
supply chain platform13 delivery times by 20%
Tools: IoT devices, ML models

BP uses AI to analyse seismic data, generating 3D models of subterranean structures. The multimodal approach combines
geological, geophysical, and historical data to identify favourable drilling sites and orchestrate drilling equipment settings
for optimal outcomes.

Technology stack: Financial impact:

AI models: Regression and Savings: Reduced exploration Reduced environmental impact

GenAI models costs by 20% Improved safety measures
Frameworks: Azure cloud Revenue growth: Increased
services14 successful drilling operations by
Tools: Microsoft AI 15%
 Education: Pearson

Pearson’s AI models tailor educational content to individual learner needs, adjusting difficulty levels and content types
based on performance and engagement data.

Technology stack: Financial impact:

AI models: Adaptive learning Revenue increase: Boosted Improved student outcomes

algorithms course enrollment by 25% Enhanced user engagement
Frameworks: Multimodal content Cost reduction: Lowered
delivery systems15 content development costs by
Tools: Python, TensorFlow 15%

Netflix uses AI models to recommend and orchestrate content by analysing viewing habits, ratings, and even visual
content features. The multi-modal AI ensures that users find content that resonates with their preferences, keeping them
engaged.

Technology stack: Financial impact:

AI models: ML and GenAI Subscriber growth: Increased Personalised user experiences

models retention rates by 10% Improved content strategy
Frameworks: Netflix multimodal Revenue boost: Enhanced
user interaction analysis16 engagement leading to higher
Tools: AWS, Apache Spark subscription renewals

Telecommunications: AT&T

AT&T’s AI models analyse and orchestrate network performance data and customer interactions to optimise network
operations and personalise customer service through chatbots.

Technology stack: Financial impact:

AI models: ML for network Cost savings: Reduced Enhanced network reliability

analytics operational expenses by 15% Improved customer satisfaction
Frameworks: Edge computing Revenue growth: Improved
with multimodal data inputs17 upselling through personalised
Tools: AI chatbots, data offers
analytics platforms
 Government and public sector: Singapore Government

Singapore utilises AI models to orchestrate and manage traffic flow, energy consumption, and public safety. The
multi-modal system processes data from various sensors and citizen feedback mechanisms to make real-time decisions.

Technology stack: Financial impact:

AI models: ML and GenAI Efficiency gains: Reduced Improved public services

models administrative costs by 25% Enhanced quality of life
Frameworks: Smart Nation Economic growth: Attracted for citizens
platform18 US$12 billion in foreign
Tools: IoT sensors, cloud investment
computing
Real-world success stories
Innovation within business functions

Human resources: Unilever

Unilever uses AI to screen candidates by analysing video interviews and responses, allowing recruiters to focus on the
most promising applicants.

Technology stack: Financial impact:

AI models: NLP and facial Cost reduction: Saved over Enhanced diversity in hiring
recognition algorithms US$1 million annually in Improved candidate experience
Frameworks: Multimodal recruitment costs
candidate assessment Efficiency gains: Reduced hiring
platforms19 time by 75%
Tools: HireVue AI platform

Customer service: Bank of America

Erica, an AI virtual agent, handles over a million customer queries daily – including snapshots of month-to-date spending
and flagging recurring charges – providing instant assistance and freeing human agents to tackle more complex issues.

Technology stack: Financial impact:

AI models: GenAI for Cost savings: Reduced Improved customer satisfaction

conversational interfaces customer service costs by 10% 24/7 customer support
Frameworks: Multimodal Revenue growth: Increased availability
customer interaction platforms20 product cross-selling by 5%
Tools: Erica, the virtual assistant

Marketing: Coca-Cola

Coca-Cola uses AI to generate marketing content, analyse consumer trends, and personalise advertising, resulting in more
effective campaigns.

Technology stack: Financial impact:

AI models: Generative Efficiency gains: Reduced

Adversarial Networks (GANs) content creation time by 50% Enhanced customer
Frameworks: Multimodal data Revenue increase: Boosted engagement
analysis for consumer insights21 campaign ROI by 20%
Tools: Custom AI platforms
 Supply chain management: Walmart

Walmart employs AI to predict product demand, optimise stock levels, and streamline logistics, ensuring products are
available when and where customers need them.

Technology stack: Financial impact:

AI Models: Predictive analytics Cost Reduction: Decreased Reduced waste

for demand forecasting inventory costs by 15% Enhanced supplier relationships
Frameworks: Multi-modal data Revenue Growth: Improved
integration from sales, weather, product availability leading to
and events22 higher sales
Tools: Data lakes, Machine
Learning models

Research and development: Insilico

Medicine

Insilico Medicine, a biotechnology company focused on longevity, has developed inClinico, an AI platform that
predicts phase II clinical trial outcomes to enhance drug discovery and development.

Technology stack: Financial impact:

AI Models: In-house-developed Cost Reduction: 35% Accelerated drug discovery and

multimodal foundation model nine-month ROI in an clinical trials process
Platforms: Multi-modal investment application 79% accuracy for clinical trials
integration of omics, text, Time Efficiency: Reduced drug
clinical trials, small molecule development time
properties, and disease
targets23
Tools: Transformer-based,
in-house-trained AI model and
platform

Legal: Hogan Lovells

The AI platform analyses large sets of contracts and legal documents, extracting critical information, and identifying
risks.

Technology stack: Financial impact:

AI models: NLP and ML Efficiency gains: Increased Improved accuracy

Frameworks: Kira Systems review speed by 40% Enhanced client satisfaction
platform with multimodal data Cost savings: Reduced billable
processing24 hours for clients
Tools: Kira AI
 Coupa

Coupa’s AI-driven spend management platform optimises supplier selection, contract management, and spend analytics,
transforming procurement processes into a strategic function.

Technology stack: Financial impact:

AI models: Predictive analytics, ROI: Achieved an impressive Increased compliance and risk
machine learning, and spend 276% return on investment management.
forecasting. (ROI). Improved supplier performance
Frameworks: Coupa Efficiency gains: Reduced and relationships
Source-to-Pay, Coupa Business procurement cycle and
Spend Management (BSM).25 significantly enhancing process
Tools: Cloud computing, speed.
advanced sourcing optimisation,
real-time spend visibility.

Microsoft uses AI to monitor IT systems, predict failures, and automate support tickets, ensuring seamless operations.

Technology stack: Financial impact:

AI Models: Anomaly detection Cost Savings: Reduced IT Enhanced employee productivity

and predictive maintenance support costs by 20% Proactive issue resolution
algorithms Efficiency Gains: Improved
Frameworks: Azure AI with system uptime by 15%
multi-modal data inputs26
Tools: AI chatbots, Monitoring
tools

Sales: Salesforce

Salesforce’s AI analyses customer interactions, market trends, and sales data to provide actionable insights for sales
teams.

Technology stack: Financial impact:

AI models: Predictive analytics Revenue growth: Increased Improved customer relationships

with ML sales by 15% Enhanced decision-making
Frameworks: Salesforce Einstein Efficiency gains: Reduced sales
with multimodal data cycle times by 25%
processing27
Tools: CRM systems
Key GenAI agentic tools and their
differentiation

Commercial solutions Open-source solutions

LangGraph28 AutoGen29

Target audience: Startups and established Target audience: Developers and researchers
enterprises Open-source framework: Facilitates cooperation
Support: Offers robust customer support and among multiple AI agents
professional services Simplification: Orchestrates, automates, and
Integration: Seamlessly integrates with existing
enterprise systems Human-in-the-loop: Supports human-in-the-loop
Customisation: High level of customisation and workflows for enhanced performance
control over workflows Community-driven: Encourages innovation and
Features: Advanced features like statefulness collaboration within the community
(having a perfect memory or knowledge of previous
calls or requests), streaming support, and
moderation loops

CrewAI30 AutoGPT31

● Target audience: Fortune 500 companies and large ● Target audience: AI enthusiasts and developers
enterprises ● Autonomous AI agent: Executes tasks
● Ease of use: Provides no-code tools and templates independently using GPT-4 architecture
for quick deployment ● Task management: Breaks down complex goals
● Deployment options: Supports both self-hosted into manageable sub-tasks
and cloud deployments ● Capabilities: Utilises internet access and code
● Support: Comprehensive support and maintenance execution for task completion
services ● Versatility: Applied in various domains like content
● Efficiency: Designed for handling complex, creation and customer service
multi-agent tasks efficiently ● Popularity: Rapidly growing open-source project
with a strong community

When deciding between commercial vs open-source agentic AI tools, consider your organisation’s needs,
upstream/downstream integration capabilities, and accessibility to resources to build, deploy, and manage
these solutions.

Commercial solutions such as LangGraph and CrewAI offer robust support, seamless integration, and
advanced features, making them suitable for complex, large-scale deployments. Conversely, open-source
solutions like AutoGen and AutoGPT are excellent choices for rapid prototyping and proof-of-concept
development, providing flexibility, community-driven innovation, and low cost of entry for technology decision
makers and developers.

The agentic AI tools ecosystem is expected to witness a rapid surge over the next few quarters. Commercial
solutions will likely continue to enhance their enterprise capabilities, focusing on a wide range of integration
options, security, and developer-friendly features. Meanwhile, open-source tools will see increased community
contributions, leading to rapid innovation in depth and coverage of agentic AI features and increased adoption.
As commercial and open-source AI solutions evolve, organisations should stay agile, leveraging the strengths
of both types to remain competitive and innovative.
Formulating your GenAI strategy and crafting
the AI capability roadmap that works for
your business
A vision without execution is hallucination—align your GenAI strategy with actionable plans and meticulous execution.

Let's explore how to effectively integrate these principles into your AI roadmap:

Step 1 Step 2 Step 3

Assess
Vision Assess
Meticulous
capabilities
execution

Step 4
Step 6 Step 5 Scale
up
Organisational Risk
change

Vision alignment

● Define clear objectives: What do you aim to achieve – cost reduction, revenue growth, customer satisfaction, or
building an economic moat?
● Align AI initiatives with business goals: Ensure that AI projects are underpinned by your company's strategic
objectives. Whether it's cost reduction, increasing revenue, customer satisfaction, or creating a competitive
advantage, aligning AI efforts with business goals ensures relevance and maximises impact.
● Secure executive sponsorship: Having support from top management is crucial for securing resources and
driving organisational change. Executive sponsorship can also help align AI initiatives with broader business
strategies.
● Stakeholders buy-in: Ensure executive and departmental alignment.
● Start with high-impact use cases: Identify areas where AI can deliver significant value quickly. Prioritise projects
that address pressing challenges or offer substantial benefits, such as cost reduction or revenue growth, to
demonstrate AI ROI early on.
● Seek expert advice: Consult with AI experts or hire consultants to formulate your AI strategy and help you in
making informed decisions.

Assess capabilities

● Technology infrastructure: Is your IT environment ready for AI integration?

● Platform options: Weigh-in commercial and open-source AI solutions and make build-vs-buy decisions based on
your organisation’s requirements, budget, and technical expertise.
● Consider integration: Ensure the chosen platform can integrate seamlessly with your existing systems and
workflows, both upstream and downstream.
● Data readiness: Do you have access to quality, multimodal data?
● Talent pool: Do you have the skills in-house, or will you need external expertise?

Meticulous execution

● Start small: Begin with small pilot projects to test the effectiveness of agentic AI in your business environment.
● Measure success: Define clear metrics for success and monitor the performance of the pilot projects. Gather
feedback from stakeholders and make necessary adjustments.
● Agile methodology: Be flexible, nimble and adaptive in your implementations.
● Iterate and improve: Use the insights gained from pilot projects to refine your approach and address any
challenges.
 Scale up

● Gradual expansion: Once the pilot projects are successful, gradually scale up the implementation of agentic AI
across more areas of your operations.
● Ensure support: Provide adequate training and support to your team to ensure a smooth transition and adoption of
the new technology.
● Monitor and optimise: Continuously monitor the performance of agentic AI systems and optimise them for better
results.

Risk management

● Ethical considerations: Address potential biases and compliance issues.

● Security protocols: Protect sensitive data and align AI governance with national and global standards.

change

● Educate and upskill: Begin by familiarising your workforce with the core concepts of data and AI. Understand
what it is, how it works, and its potential applications in your organisation, business function and/or industry 32.
● Foster innovation: Encourage a culture of innovation within your organisation by promoting experimentation and
collaboration.
● Adapt and evolve: Be prepared to adapt your strategies and processes as the technology evolves and new
opportunities arise.
● Stay informed: Keep up with the latest developments and trends in AI by reading industry reports, inviting
experts to all-hands sessions, attending conferences, and participating in webinars.
References
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2. GenAI will be worth trillions. Here's a roadmap for harnessing it | World Economic Forum
3. What is Agentic AI? Key Benefits and Use Cases
4. Agentic AI: The Next Evolution of Enterprise AI | Moveworks
5. From Bots to Agents: The Next Great Leap Forward Is Autonomous AI
6. Agentic AI: The Next Evolution of Enterprise AI | Moveworks
7. From Bots to Agents: The Next Great Leap Forward Is Autonomous AI
8. Generative AI's Act o1: The Reasoning Era Begins | Sequoia Capital
9. Insights Hub
10. Mayo Clinic’s Healthy Model for AI Success
11. How JPMorgan Chase’s COIN is Revolutionizing Financial Operations with AI | by THE AI ZONE | Medium
12. Recommender System, Recommendation Engine - Amazon Personalize
13. Gen AI - DHL - United Arab Emirates
14. Working better, safer, faster: how AI can help the energy transition | News and insights
15. AI-powered study tool | Digital Learning Platforms | Pearson UK
16. Machine Learning Platform
17. AT&T Labs | Our Work | Analytics and AI-based Automation
18. Artificial Intelligence in Singapore | IMDA
19. The Amazing Ways How Unilever Uses Artificial Intelligence To Recruit & Train Thousands Of Employees |
Bernard Marr
20. Erica - Virtual Financial Assistant | Bank of America
21. Coca-Cola Scaling GenAI Marketing Campaigns With Digital Twins | Consumer Goods Technology
22. Walmart’s Element: A machine learning platform like no other
23. Prediction of Clinical Trials Outcomes Based on Target Choice and Clinical Trial Design with Multi‐Modal Artificial
Intelligence - Aliper - 2023 - Clinical Pharmacology & Therapeutics
24. Hogan Lovells Enhances Transactional Services with Kira
25. The Total Economic Impact™ Of Coupa For Source-To-Pay
26. Rethinking device management internally at Microsoft with AI - Inside Track Blog
27. Salesforce Einstein AI Solutions
28. LangChain Academy
29. AutoGen
30. CrewAI
31. AutoGPT
32. Agentic AI Overview, Applications and Use Cases