MOHAMMED ABUBACKER
Seeking assignment in Banking & Finance Management
SYNOPSIS
A professional with over 20 years of experience in the field of Sales, Underwriting, Finance Management, Banking
Operations, Customer Relationship Management, Branch Administration, Compliance and Team Management.
Skilled in supervising the day to day running and operations of the bank, whilst at the same time creating a professional,
helpful and customer friendly environment for staff to work in.
Expertise in achieving business, revenue & profitability objectives through a respectful & motivational style. Adept in
maintaining a deep understanding of marketplace trends and competitor activity.
Possesses the required leadership and dynamism necessary to provide a quality service of the highest order and the
efficiency to drive our products competitive advantage.
Able to provide support and leadership to junior staff right through to being able to successfully sell the money, credit and
products of a bank.
Motivated and goal driven team leader with strong work ethics, continuously striving for improvement coupled with
excellent administrative aptitude and the commitment to offer quality work.
Comprehensive knowledge of the banking industry and its procedures as well as having the ability to aim high, think smart
and act fast. A strong team leader with excellent communication, analytical, problem solving, multi-tasking and
interpersonal skills.
COMPETENCY COVERS:
Underwriting Bank Management Relationship Management
Cash Handling Team Management Bank Reconciliation
Customer Retention Revenue Generation Operations Management
Financial Reports Financial Analysis Risk Management
EDUCATION &CERTIFICATION
M.B.A (HR, Marketing) – Andhra University: 2009
B.Com (Computers) – Andhra University: 2004
PROFESSIONAL EXPERIENCE
March 2024 To till July 2024 as Assistant Manager Thomas Cook India Ltd.
1. Sales and Marketing: Developing and implementing strategies to promote leisure travel packages, destinations, and
services to potential customers. This includes online marketing, advertising campaigns, and partnerships with other
businesses or organizations.
2. Customer Service: Ensuring high levels of customer satisfaction by handling inquiries, resolving complaints, and
providing assistance to travelers before, during, and after their trips.
3. Product Development: Researching and identifying new travel destinations, activities, and packages that would appeal
to target markets. This involves staying updated on travel trends, customer preferences, and competitor offerings.
4. Operations Management: Overseeing the logistical aspects of leisure travel, such as booking accommodations,
transportation, activities, and tours for clients. This also involves coordinating with suppliers, vendors, and partners to
ensure smooth execution of travel arrangements.
5. Team Management: Leading and supervising a team of travel consultants, coordinators, and support staff. This includes
training, mentoring, and evaluating team members to ensure they deliver high-quality service and meet performance
targets.
Page 1 of 2
6. Financial Management: Monitoring and managing budgets, expenses, and revenue related to leisure travel operations.
This involves analyzing financial data, forecasting sales, and implementing cost-saving measures to maximize profitability.
7. Compliance and Risk Management: Ensuring compliance with industry regulations, safety standards, and company
policies. This includes addressing any legal or regulatory issues related to leisure travel operations and implementing
measures to mitigate risks such as accidents, cancellations, or emergencies.
8. Business Development: Identifying opportunities for business growth and expansion in the leisure travel market. This
may involve developing new partnerships, launching new products or services, or entering new geographic market
Since Dec’2023 To March 2024 as Executive Relationship Manager in Turtlemint
Roles & Responsibilities:
Business Planning and Execution
Drive business performance in alignment with business plan for prime vertical to deliver defined topline targets
Conducting weekly meetings with teams for cascading business plan & provide them with inputs to achieve agreed
topline and focus on preferred
Implement local R&R and contests for the team to ensure focus on deliverables and drive business
Plan & deliver training to enhance technical capabilities of team to ensure they are equipped to drive business with
intermediaries
Support and Guide the agents from competition and influencing them to do business with Turtlemint
Support intermediaries by recommending focus areas/ target segments and guide them to maximize revenue generated
for Turtlemint
Drive campaigns/ trainings/ league programs for intermediaries to develop their knowledge and enhance their sales
capabilities
Conduct joint field calls with ICS to support them in closing business.
Assessing and exploring reasons for low performance of potential IC and provide enablers for an improved delivery
Since Dec’2022 To Dec’2023 as Business Sales Manager in Bajaj Allianz Life Insurance Co Ltd.
Roles & Responsibilities:
Business Planning and Execution
Drive business performance in alignment with business plan for prime vertical to deliver defined topline targets
Conducting weekly meetings with teams for cascading business plan & provide them with inputs to achieve agreed
topline and focus on preferred
Implement local R&R and contests for the team to ensure focus on deliverables and drive business
Plan & deliver training to enhance technical capabilities of team to ensure they are equipped to drive business with
intermediaries
Support and Guide the agents from competition and influencing them to do business with BALIC
Support intermediaries by recommending focus areas/ target segments and guide them to maximize revenue generated
for BALIC
Drive campaigns/ trainings/ league programs for intermediaries to develop their knowledge and enhance their sales
capabilities
Conduct joint field calls with ICS to support them in closing businessAssessing and exploring reasons for low
performance of potential IC and provide enablers for an improved delivery
Since Jan’2015- Jan-2022 as Regional Retention Manager in IndusInd Bank Ltd.
Roles & Responsibilities:
Based on screening and profiling the customers Retaining the customers by explaining the benefit of continuing the
insurance policy.
Evaluating opportunities to maximize business growth for the teams & unit.
Implementing and managing an effective legal compliance program. Developing and reviewing company policies.
Advising management on the company’s compliance with laws and regulations through detailed report
Setting and monitoring clear objectives to achieve the agreed sales targets for the teams & unit.
Leading, monitoring and planning for the team.
Reviewing sales plan of the banking partner and supporting their growth
Enhancing engagement of banking partner with the company to ensure a long term and productive relationship.
Ensuring regular updates & reports are available and accessible by the banking partner.
Page 2 of 2
Responsible for driving the team for overall Collection % for persistence and to achieve given Targets.
Understanding and developing new retention strategies to ensure target achievement and maximum persistence month
on month. Ensuring process and product training requirement.
Liable for IRDA certification of employees across the region. Resolving employee concerns about legal compliance
Creating and managing effective action plans in response to audit discoveries and compliance Volitions.
Managing regular audits of company procedures, practice and documents to identify possible weakness or Risk.
Ensuring all employees are educated on the latest regulations and processes.
Dec’2006-Jan’2015 as Associate – Underwriting, Customer Service & Operations in ICICI Prudential Life Insurance Co.
Ltd
Roles & Responsibilities:
Handled underwriting of new business proposals & customer service.
Scrutinizing and approval of FSP (Distribution Operations application form- Agents Appointment application forms
Adhered to processes as per AML & KYC guidelines.
Responsible for authorization and checking of financial transactions.
Handled risk & quality check as per process (Proper documentation & relevant Proofs)
Followed up with sales if any requirements are raised for further processing of the Application.
Scrutinized of FSP (Distribution Operations, conducted audit checks on weekly basis.
Processed the financial reconciliation at the End of the day and maintained complete Track on audit requirements.
Handled cash desk effectively, wealth Visits to HNI Portfolio customers for renewal & retention.
OTHER EMPLOYMENT
Jan’06-Nov’06 as Retention Executive in AVIVA Life Insurance, Visakhapatnam
Nov’04-Dec’05 as Sales Coordinator in ICICI Bank, Visakhapatnam
May’04-Oct’04 as Front Desk Executive in Reliance Infocom, Visakhapatnam
ACHIEVEMENT
Continuously achieved SIX SIGMA in NB Underwriting in Ipru.
Achieved “Excellent” rating Underwriting Hind Sighting Report across PAN India In Ipru.
Received Hawk Eye Awards – OND'11 from Risk Control department in Ipru.
Done Business of Rs.1 Crore in S2S with 94 No.s & Secured No.1 in S2S across Andhra Pradesh in Ipru.
Star Wars contest branch and Cluster winners for JFM 2013 in Ipru.
Contributed passionately towards Branch service in achieving Branch Service Exemplar Award for ICICI Group – 2013
Received Customer Service Legendry Award “TATVA” For 2013 To 2014 In Ipru.
Excellence Award for IRDA certification from JFM-21 & AMJ-21 in IndusInd Bank.
Qualified as best Sales Manager Award Mega Star for JFM-2022 in BALIC
IT FORTE
Good knowledge of MS office, Open Office Windows and Internet Applications.
PERSONAL DETAILS
Date of Birth: 30th July, 1984
Languages known: English, Hindi, Urdu & Arabic
Address: Flat No.403, 4th Floor Floor, Satyam Residency Apartments, Visakhapatnam – AP
Page 3 of 2
Page 4 of 2
