MEMO: POL1501 SEMESTER 1:2022
I will do my best to help you with the learning process. However, you need to accept
responsibility for your own success and start your studies as soon as you receive your
learning material. Please do not wait until the due date to start with your assignments
or until two weeks before the examination to start with the learning activities in the
study guide; that will put you under unnecessary pressure and you will risk not getting
through the work in time.
ASSESSMENT 02/ ASSIGNMENT 02
DUE DATE: 28 APRIL 2022
UNIQUE NO: 744831
QUESTION 1
1.1 Name six role players involved in the formulation of policies. (6)
• Society
• Government
• Public sector
• Private sector
• Constitution
• Legislation and policies
1.2 Name and briefly discuss the four levels of policy. (4)
• Political party policy:
Concerned with the policies advocated by a particular political party, usually of
a general nature.
• Government policy:
Concerned with the implementation of the party s practical goals and based on
government s ideas of how to govern the country and in which direction to steer
it.
• Executive policy:
Concerned with setting priorities and drawing up the budget.
• Administrative policy :
Concerned with the detailed, practical aspects that form part of a policy.
[10]
QUESTION 2
In terms of the White Paper on Transforming Public Service Delivery, all departments
must regularly and systematically consult the public not only about the services
provided, but also about the provision of new basic services to those lacking them.
SAPS employees are required to provide services in terms of its mandate and
legislation to the inhabitants of South Africa. Write an essay discussing the concepts
of Batho Pele Principles. Your essay should include the following:
2.1 Introduction (2)
Elaborate on the topic, and what you are going to do in this assignment.
Introduction sets the tone for the rest of the essay. It introduces the reader to
the topic and what the reader can expect.
2.2 Definition of service delivery. (3)
Service delivery can be defined as the distribution of basic communal needs,
such as housing, water and sanitation, land, electricity and infrastructure,
(Reddy, 2016).
2.3 The objectives of the SAPS in terms of service delivery. (5)
According to Van der Merwe (2020: 44), in terms of the Constitution of the
Republic of South Africa, the objectives of the SAPS are to:
• Prevent, combat and investigate crime
• Maintain public order
• Protect and secure the inhabitants of the Republic and their property
• Uphold and enforce the law
2.4 The eight (8) Batho Pele principles and how you can implement them (24)
2.4.1 Consultation
We consult as many of our customers as we can and to use the information we receive
to help improve our service to them.
2.4.2 Service delivery
Good staff attitudes and addressing customers in their language makes access easier.
We have a code of conduct and we are trained and assessed in customer care.
2.4.3 Access
This may be done in several ways-examples, through newspapers, radio, posters, and
leaflets.
2.4.4 Courtesy
All staff members are trained to deal with complaints in a friendly, helpful manner. We
apologise and put the problem right as quickly as possible. We tell the public how and
where to complain and we keep a record of all complaints and how we dealt with them.
2.4.5 Information
The community should be given full, accurate information about the public services
they are entitled to receive.
2.5.6 Openness and transparency
The community should be told how national and provincial departments are run, how
much they cost and who is in charge.
2.4.7 Redress
If promised standard of service is not delivered, the community should be offered an
apology, a full explanation and a speedy and effective remedy. When complaints are
made, citizens should receive a sympathetic, positive response.
2.4.8 Value for money
Public services should be provided economically and efficiently in order to give citizens
the best possible value for money.
2.5 Conclusion. (3)
Mentions final remarks or recommendations of the topic discussed.
2.6 Reference list (3)
A list of sources used in your discussion. It includes more information like
author, title of the book/journal/newspaper article/dissertation/thesis, year of
publication, the publisher and place of publication.
Example:
Reddy, P.S. 2016. The politics of service delivery in South Africa: The local
government sphere in context. The Journal for Transdisciplinary Research in
Southern Africa 12(1). Available at:
https://journals.co.za/doi/epdf/10.4102/td.v12i1.337
Van der Merwe, J. 2020. Crime prevention principles for policing IA. Pretoria:
University of South Africa
(40)
TOTAL: [50]
