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Sohail Aslam UBL

Sohail Aslam is a resourceful banking professional with a BSc in Science and three years of experience as a Plant Operator at Matco Food PVT.LTD. He possesses strong customer service skills, conflict resolution abilities, and a customer-centric mindset, seeking a challenging position in a reputable financial institution for career growth. His responsibilities included operating machinery, monitoring plant systems, and mentoring junior staff while adapting to new banking regulations.

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17 views2 pages

Sohail Aslam UBL

Sohail Aslam is a resourceful banking professional with a BSc in Science and three years of experience as a Plant Operator at Matco Food PVT.LTD. He possesses strong customer service skills, conflict resolution abilities, and a customer-centric mindset, seeking a challenging position in a reputable financial institution for career growth. His responsibilities included operating machinery, monitoring plant systems, and mentoring junior staff while adapting to new banking regulations.

Uploaded by

ali03490510466
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SOHAIL ASLAM

Mobile: +92 3150294061


Email: [email protected]
Date of Birth: 17-04-1995
CNIC No: 42000-8673649-3
Address: R-127, Sector 4/D Surjani Town Karachi

Objectives:

Resourceful Banking professional, well versed in the workings of the financial market and customer care to
successfully manage a portfolio of consisting of high income clients. Seeking a challenging position at a
reputable financial institution that allows for further career growth.

ACADEMIC QUALIFICATION

BSc–Science S.A.L.U Khairpur 2014


FSc–Pre-Engineering B.I.S.E Larkana 2012
SSc–Science B.I.S.E Larkana 2010

WORKING EXPERIENCE 03 (Years)

1. Worked Experience as a Plant Operator in Matco Food PVT.LTD. Aug 2022 to Dec 2024

Job Responsibilities/Skills

 Ability to listen to customer concerns and provide accurate information


 Ability to identify issues and provide solutions
 Ability to build rapport with customers and provide excellent customer service
 Attention to Detail and Accuracy
 Patience and Tolerance
 Conflict Resolution and Negotiation
 Adaptability and Flexibility
 Customer Service and Customer-Centric Mindset
 Multitasking and Efficiency
 Teamwork and Collaboration
 Stress Management and Resilience age a large number of calls in a timely manner
 Analyze customer interaction data to identify trends and improve service delivery.
 Mentor junior staff in advanced call center technologies and best practices.
 Adapt to new banking regulations and integrate them into customer interactions.
 Facilitate remote team meetings using digital collaboration platforms effectively.
 Develop strategic initiatives to improve customer satisfaction and retention rates.
 Participate in continuous learning programs to stay updated on industry trends.
 Leverage CRM software to maintain detailed and accurate customer records.
 Apply agile methodologies to streamline call center operations and process
 Operating and maintaining machinery and equipment used in the production process
 Monitoring and controlling the plant's systems and processes
 Ensuring the plant operates safely and efficiently
 Performing regular inspections and maintenance on equipment
 Troubleshooting and making necessary adjustments

References:
Available on demand

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