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Meet Terry Daily, DTM:

?5
Toastmasters' 1998-99
international President
/}B

Test Your Speaking Smarts f

r > A
/

Suroivaf Guide to
Table Topics
 VIEWPOINT The
TOASTMASTER
PubUstwr TERRENCE MCCANN
Editor SUZANNE FREY
Associata Editor tiffany t. leonf.
Editorial Assistant maoge Hammond

Graphic Design susan Campbell

n OFFICERS AND DIRECTORS

Founder dr. Ralph c. smedley

OFFICOIS

Intamational Prasidant ij.n jury, DTm

Boi 4400
AucilamJ, N«w Znbnd

Senior Vice Prasident TFJtRY R. daily, dtm

Our Toastmasters Emblem 2715 Garland Line N.

Plymouth, MN 55447

Second Vice President tim keck, dtm

2T)3 KapiolanJ Blvd.. OZIOtI
Honolulu, HI 96826

The official emblem of Toastmasters International, that familiar design in Third Vice Presidenl joanna mcwiluams, ittm
176IU Midway •134-349
blue and gold worn and displayed with pride by so many members, is ITsIlM, I X 7S287

ImmediatB Pest President ROBERT E. barnhill, dtm

something that grew up with the movement. Like so many other features of P.O. Box2S83
LubtxKk. TX 794aB-ZS&3

Toastmasters, it had a beginning long ago, and it has been subjected to Executive Dinctor terrd^cej. mccann
TMStmatters IntemaUoncI
repeated revisions for improvement. P.O. Bo* 9052
Mluion Vieio, CA 92690

The first attempt at producing such a mark of distinction came in 1928, Secretary-Treasurer marcie powers
Toasunaucn InirmaUona]
before we had any formally organized federation. 1 published a mimeo P.O. Box 9052
Mission Vie|a, CA 92690
graphed "manual" to provide information for many inquirers. For the fron
tispiece, I used a design consisting of a gavel standing erect, with the letters DIRECTORS
ELlZABtri H M. BOAZ, ITITvl KATHY MC BRiDE, DTM
"T-C" twined around it. This was a very simple design, made simple inten 502.9 K. 127ih Way 4024 E. 16 Avenue
Thnnilon. CO 80241 Spokane. WA 99223-5253
tionally so that it could be reproduced on the mimeograph stencil without gracf; e. brown, dtm francine nardoullo, dtw
1401 Inngslrect Lane 15373 Auburn Center RD»d
great trouble or artistic ability. It served its purpose. Suirolk. VA 234.37 Nesvbuiy. OH 44065

In 1931, when we were in the process of developing our formal organiza TED CORCORAN, DTM FRANK PAGANOJR., DTM
6797 W. lOO.V
124 Gunge Kuad
tion, some Toastmasters felt the need for a distinctive emblem. At an execu BaJdoyle. ITublln 13
Ireland
GieenHeld. IN 46140

IRMA ORTEGA PERRY, DTM

tive meeting on January 24 of that year, Clarence Marshall of Pasadena and WENDY M. FARROW, DTM 4109 Durman Drive
2704 Galena Avenue Nashville, TN 37219-1622
George Hedstrom of Anaheim presented for consideration a sketch of a sum Valley. CA 9306.9.1332
JOY M. Praia., DTM
FRANCF-S p. GF.DRA, ITtM 12348 lily Street, NW
design for use on printed matter, and intended to reflect our purposes. This 52)S Souihanipton Drive Coon Rapids, MN 9.9433-1796
Sprtngneld. VA Z2IS1
had for a background a circle filled with a map of continents with the letters JEAN RiGGS, tmt
FEKRY H. ISMAIL, DTM P.O. Box 33

"T-M" upon it. Crossed gavels were behind this circle, with the gavel heads 4IH Woodland Drive
Birmingham, At..39209
Deer Park, TX 775364)033

RICK SYDOR, DTM

showing at the margins. Around the edge was a strip of blue bearing at the JOAN M.JOHANSON, DTM 1092 Salmon Drive
P.O. Box 474 Rosevllle. CA 95661-4432
top the words Oratores Omnes, and at the bottom the word "International." Cowrtc. lA 905434)474
BEVERLY F. WAU, DTM
MARK lAVERGNE, DTM 3207»adyslde NE
This emblem, in blue and gold, was adopted, and a little later, a lapel but 35-17 DitmusBlvd.. Sulie ISO Cnnd Rapids, Ml 4950.9
AstorU. NY IIIDS
ton was created and readily accepted for use by members.
KATHERINE M. MASON, DTM
In 1941, there was another revision. Instead of the "T-M" there was substi 1096 Pievost Court
San Jose, c:a 9912.9

tuted the single "T" on the face of the globe. The Latin words for "all orators"
For information on joining or liiiitding a ctub. calL
were dropped, and in their place was the word "Toastmasters." This is the t-SOO-9WE-SPEAK • Or amalL [email protected]
World Wide Web: http://www.toestniasters.org
emblem used today by a multitude of members who are proud to be known
To place advertising or submit articles, contact
as Toastmasters. The pin should remind each of them of his obligation to TOASTkUSTERS INTERNATIONAl
conduct himself as a Toastmaster should, whenever he speaks or conducts a PUBLICATIONS DEPARTMENT:
P.O. BOX 905Z • MISSION VIEJO. CA 92690 USA
meeting, and even when he converses casually. (9691 eS8-B2S5 - FAX:(969)858-1207
According to the dictionary, an emblem is "a visible sign of an idea; a sym emaiL [email protected]
To order frequentty requested documents. calL
bol or typical representative." For the member, the TI emblem is a constant FaxBeelt (949) 858-6185

reminder of the ideals and principles of the organization. For others who
THE TOASTMASTER MagarJnc (ISSN lli)40B263) Is published monlhly by
observe it, the emblem suggests skill and fluency in speech. Let every man Toaslinaslers Inlernitlunal. Iik., 23182 Arioyu Vista. Ranclio Santa
Margartia. CA 926S8. U.S.A. Periodicals jiostage paid at Mission Vle|t), CA
who wears it be reminded of his obligation to be worthy of displaying it. and addliional mailing ufllce. POSTMASTER: Send address cliange in THE
TOASTMASTER Majjaelne, P.O. Box 9052. Mission Vlejo, CA 92690, U.S.A.
Published tu ptumoic Ibe ideas and goals of Toastmasters Inter
national, a non ptolli educational organization of dubs ihmughoui the
woild dedicated to leaching skills In public speaking and leadership.
Members'subscriptions arc included Ui Uic 518 semi annual dues.
Ralph C. Smedley The otlKial publication ul Toastmasters International carries auihorlzed
noth'es and anKJes legardlng the activllles and Interesu of the organiza
tion. but tesponslbllliy is not assumed lor the ofRnlons of the luthuis of
other antcles.
Copyri^i 199B by Tnastmasiers International, inc. Ail tights toerwd.
Repioducllon in whole oi in part without written permission Is prohibited.
Not responsible lot unsolicited material.
Dr. Ralph C. Smedley wrote this article for 77ie Toastrnaster magazine at a time when women were Toastmasters Intemailunal, THE TOASTMAgTER. and the Toastmaster
not yet included in theTl membership. Inlernational Emblem art nadematks of Toastmaster IntettuUonal regli-
leted In the U'niied States,(.anada. and many other countries. Marca reg-
* The words Toastmasters International, The Taashnaster and the Toastmaster Emblem are trade Istiada en Mt-sicn. i'tlnted In U.S.A.

marks of Toastmasters International and are registered in the United States. Canada, Mexico and
many other countries. 0 PrMt an RicycM Papal

The Toastmaster ■ September 1990

Contents September 1 998
Volume 6A. no. 9
fea t u res

depar tmen ts
8 THE IMPROMPTU SPEECH
How to think on your feet without
experiencing noodle knees.
By Patricia L. Fry, CTM
2 VIEWPOINT: Our Toastmasters Emblem
By Ralph G. Smcdicv

4 LEHERS

5 MY TURN: Table Topics Telepathy

By Christine L. Thompson

14 CUSTOMER SERVICE IN TOASTMASTERS

The best way to determine what members want is to ask
6 MANNER OF SPEAKING: Watch What You
Say to Yourself
questions and listen to what they say. By Amy Walton, A TM
By Scott A. Remhaw, ATM

11 CAN WE TALK? Be a Creative Topicmaster!

By Cra{t^ A. Harrison, D'lM

19 MEMBERSHIP BUILDING: Seven Habits of

Successful Clubs
By Mary T. Urhanski, .-\TM-B

16 FOCUS ON YOUR DREAMS

An interview with Terry Daily, DTM, 28 LAUGH LINES: What to Do When the
Toastmasters' 1998-99 International President. Microphone Dies
By Gene Penvt

30 1998-99 DISTRICT GOVERNOR DIRECTORY

31 HALL OF FAME

20 MEET YOUR 1998-99 DISTRICT GOVERNORS Ihe loastmsters Hsioo:

Toastmasters International empowers people to achieve their full
potential and realize their dreams. Through our member clubs, people
throughout the woKd can improve their communication
and leadership skills, giving them the courage to change.

fhe loaslmaslers lesion:

Toastmasters International is the leading movement devoted to
making effective oral communication a wortdvride reatity.
Through its member dubs. Toastmasters Intemationat helps men and

24 TEST YOUR SPEAKING SMARTS

Who said education can't be fun?
women learn the arts of speaking, listening and thinking -vital skills
that promote self-actualization, enhance leadership potential foster
human understanding, and contribute to the betterment of mankind.
It is basic to this mission that Toasbnasters International continually
By Michael Hintoii, ATM-G; Brian Saykaly, CL; eiqiand its worldwide network of clubs, thereby offering ever-greater
ami Nick Waldtenfel, ATM-S numbers of people tite opportunity to benefit from its programs.

The Toastmaster ■ September 1998

 LETTERS

MANUAL SPEECHES REVISITED blink the red light for another 15 of slang and vernacular. But 1 dis
Mark Proulx {Letters, June) and seconds. If the speaker was still talk agree that Australians "have a low
Stany Whitton (Letters, July) believe ing, the timer would then lead the literacy rate." In fact, the OECD
that clubs should allow non-manual club in appreciative applause. This International Adult Literacy Survey
speeches so members can rehearse approach helped keep the meeting 1994-95 published figures showing
business presentations at their clubs. on schedule. that Australians are fourth in the
I do that too, but always using a Paula Syptak Price world in prose literacy, with a high
Reston-Herndon Club 3550-27
manual. I strongly recommend to Hemdon. Virginia er percentage of literate adults than
CTMs the Advanced manual set (226- the United Kingdom, United States
Z), which for a mere $35 provides 14 SERENDIPITY and New Zealand. So I would say to
manuals to cover most occasions. When 1 recently graduated from David, "G'donya mate for 'avin'
Before being interviewed about university with my B.A. in English, ago, but fair suck of the sauce bot
financial derivatives on TV, I pre I unexpectedly reaped benefits from tle, and don't come the raw prawn
sented a speech from the Communi my Toastmasters experience. with me!"
Anne Rorke. President
cating on Television manual. Prior During the graduation ceremony, 1 Western Lectern Club 5069-70
to acting as chairman of a banking was awarded both the Dean's Medal Castle HilL New South Wales. Australia

conference, I practiced using The for excellence in education and the

Discussion Leader manual. To pre Governor General's Award. When INSPIRING AND RESOURCEFUL
pare for a speech on Creative the Dean's Medal was presented, 1 I find the magazine inspiring and
Thinking to a Rotary club, 1 re was called to the stage, where I had resourceful. When I receive The
hearsed at Toastmasters using the to stand while my list of accom Toastmaster, I devour it from begin
Speaking to Inform manual. To help plishments was read. ning to end.
motivate fresh MBA students, 1 gave Before Toastmasters, 1 would 1 especially want to comment on
an inspirational speech from the have spoiled the experience for Victor Parachin's "Tapping Into Your
Speciality Speeches manual. And 1 both the audience and myself by Achievement Zone" (July). 1 have
used the Interpretive Reading manu being embarrassed, looking at my read many self-help books and lis
al at my club before reading at feet and twisting my hands. However, tened to many self-help tapes. 1 was
church services. when 1 stepped onto the stage, I amazed and impressed at how Mr.
If there is a real-life speech not thought, "Remember Toastmasters!" Parachin succeeded in succinctly
covered by an advanced manual, Tm So, I stood up straight, made eye grasping the essence of this literature.
sure there soon will be a manual to contact with the audience - and Nicole Savoie. CTM
fill that gap. I expect a Using smiled. La Voix du SuroitClub 7915-61
Vaudrevil-Dorion. Quebec. Canada
Technology advanced manual any day I know that my Toastmasters
after having read Len Jury's Viewpoint experience helped me enjoy that
in July, "If It's Not Broken, Fix It." BOOST TO LIFELONG LEARNING
memorable occasion. Being a
Warren Edwardes. CTM Toastmaster does indeed bring 1 found every single article in the
Grasvenor Square Club A141-71 July issue packed with information
London. UK unexpected benefits.
Terry-Lynn Stone. ATM-B useful not only for me, but for
Rise and Shine Club 9453-21
SHOWSTOPPER everyone I work with. I plan to
Abbotsford. British Columbia. Canada
1 was glad to see the article, "Hope show this issue to the people in our
For the Brevity Challenged," in the WORDS FROM DOWN UNDER training office and suggest how the
June issue. It gave me great pleasure to see an magazine could be of benefit and
In my original club in Houston, Australian author featured in the
interest to all our company's
Texas, we handled long-winded peo June issue. In "Success Down employees. Your outstanding maga
ple with applause. Once the red Under," David Hart wrote of the zine truly contributes to making
light came on, speakers had 30 sec use and abuse of the English lan learning a "lifetime experience."
Helen Dea. DIM
onds to wrap up their comments. guage in Australia. I heartily agree HCFA Club 8470-18
After 30 seconds, the timer would that we are corrupters and creators Battimare. Maryland

The Toastmaster ■ September 1998

 MY TURN
By Christine L. Thompson

Table Topics Telepathy

Table topics. The words alone send chills and jitters eyes as a willingness to participate.
Then came the dreaded words:
through the bones of any novice Toastmaster.
"Christine, would you like to address
I was introduced to Table Topics at my first meeting, and that topic?"
So up to the lectern I'd go, knowing
my first reaction was "What? You want me to get up there
full well he'd picked me because I
and ad-lib ...on what? You have got to be kidding!" Talk about needed practice. My lips trembled and
my knees knocked as I tripped my way
a challenge for a first-timer. Fear gripped me hard and fast. over the topic. I seemed to be improving about as fast as a
But my curiosity got the better of me. How would I per snail travels through caramel.
form up there? How hard would this be exactly? Call it And then something odd happened.
naivete, I guess. We had an unusually small group one night - small
As was expected, 1 stumbled, paused and made the enough that I felt a tad more comfortable than usual.
"Ah" counter work harder than ever. I think 1 spoke for a When it was time for my Table Topic, to my amazement,
whopping 35 seconds. Of those seconds, I was quite relaxed. Once I started speak
34 were absolutely dreadful. I think ing, I actually gained energy. I even
there was one second when I didn't feel 'Although the idea was moved around as 1 spoke. In fact, I was
nauseated. positively charged! The words came to
1 watched the more experienced mem absurd, and highly my brain faster than I could get them
bers tackle their topics effortlessly, paus out. And when I looked around the
ing to smile between statements, main room as 1 spoke, 1 saw interested eyes
improbable, I secretly
taining eye contact with the audience staring back. When it was time to pre
and managing to say something inspi sent the ribbon to the winner, I held my
rational in their allotted two minutes.
yearned to receive a breath. 1 didn't dare to hope, to
"I'm out of my league," I thought. wish ... but yes, they called my name!
When the winner accepted a ribbon Table Topics ribbon." Finally, I had won the Table Topics rib
and applause, I looked on with an acute bon. I basked in the applause, and I have
case of envy. Although the idea was been energized by that boost ever since.
absurd, and highly improbable, I secretly yeamed to receive a 1 have since won another ribbon for best Table Topic.
Table Topics ribbon. The two ribbons are posted side-by-side on my bulletin
Reality check. The possibility of li'l ole me ever getting board, and 1 plan to get a collection going. Now when the
good at Table Topics seemed dismal. With my fear of fail Topicsmaster strolls up to the front ready to embark on
ure, 1 couldn't see how it would ever happen. another round, I must admit my heart still runs a little
But something kept me coming back for more. Each crazy. I get that initial jittery feeling.
week, 1 plugged away at the topics 1 was given, taking on the The difference? Now I look forward to the challenge.
challenge - not exactly boldly- but taking it on nonetheless. In fact, I'd almost say it's my favorite part of the meeting.
Yet, each time the Table Topics section of the evening Recently, I've changed my telepathic message to "Pick
was introduced, my heart would begin a marathon. The me! Pick me!" And wouldn't you know it? For the first
adrenaline would surge. I'd try desperately to send tele time since I joined, I'm getting chosen less and less. o
pathic messages to the T'opicsmaster: "Don't pick me!" To
my dismay, this usually worked against me. Inevitably, Christine L. Thompson is a member of Deltones Club 867-21
the Topicsmaster seemed to misinterpret my pleading in Delta, British Columbia, Canada.

The Toastmaster ■ September 1998

 MANNER OF SPEAKING
By Amy Walton. ATM

AS

The power of
positive Self-Talk.

Watch What You result will not be pol

Say to Yourself
ished. So how can we,
as individuals and as
speakers, train our
selves to think and
speak in ways that
ly friend was nervous. She was writer of the Biblical book of Pro will help us do our best? The follow
preparing to speak at a lun- verbs wrote, "As a man thinketh in ing suggestions have proven invalu
Icheon for some important his heart, so is he." This statement able in promoting positive results:
public officials. She kept telling her holds true for everything we do in
self, "I know I'm going to ruin this our many roles. If we see ourselves ■ Believe you are important. You are
meeting. I'm certain my mind will doing well and we make positive truly as unique as your thumbprint.
go completely blank." I spoke with statements about ourselves, we will No other person like you has ever
her about her fears and provided most likely succeed in lived. You have a vast
her with a healthy dose of encour our endeavors. Converse "As you see reservoir of experiences
agement. "You're right," she said. ly, if we visualize our and interests that are
"I'll just do my best." Then she selves failing and our
yourself in the uniquely yours. Make a
paused, thought for a moment and negative thoughts rein heart of your list of your strengths and
added, "But 1 know that my speech force that vision, we accomplishments, regard
is going to be a disaster!" most likely will fail.
thoughts, in your less of how insignificant
Did her presentation go well? In In his book, The Win mind's eye, so they may seem. Recog
a word, no. She trembled notice ner's Edge, Dr. Denis nize their significance.
ably, appeared timid, and her mem Waitley, best-selling au
you do become." Believe the truth: You are
ory failed her more than once. She thor and motivational DR. DENIS WAITLEY important!
was quite knowledgeable and felt speaker, mentions the
strongly about her subject, so what importance of self-expectancy: ■ Believe in the importance of
went wrong? "The promise is the same for the your message. Because you are uni
I believe my friend basically inquisitive youth, the ambitious que, you do have something worth
talked herself into a less-than- man or woman, the nurturing while to say. Your thoughts and
mediocre presentation that day. She mother, whether Oriental or Occi opinions are valuable, and your per
allowed herself no positive affirma dental, black or white, Chicano or sonal resources for speech material
tions, only negative statements. I Indian, Islamic or Christian. As you are unlimited! Don't hold back.
wonder how she would have done see yourself in the heart of your Explore .. . share. Who knows what
had she pictured herself giving a thoughts, in your mind's eye, so bits of wisdom you have to con
successful presentation. you do become." tribute?
The power of self-talk and visual Isn't that true? We really are the
ization is a great force that proves products of our thoughts; and when ■ Write affirmations about your
itself time and time again. The those thoughts aren't positive, the self. The process of writing affirma-

The Toastmaster ■ September 199B

 effective communicators and lead
ers, and we strive to strengthen one
another in our endeavors. Associat
ing with people who share our
interests and dreams helps us to
-is think positively of ourselves.
As you evaluate and reflect on
% your own goals, how do you see
yourself? Have you nurtured your
,
self with affirmations regarding
your abilities, or have you bom
barded your mind and well-being
with negative thoughts? The choice
is yours.
Remember: You arc unique and
you are important. You owe it to
yourself to nurture yourself and to
visualize yourself as successful.
What do you have to lose, except a
tions, preferably on a daily basis, is works when you take the time to negative self-image? So watch what
a dynamic technique because the picture yourself doing well and you say to yourself. Those words are
written word has much power over bring to mind each detail of the some of the most powerlul ones you
our minds. Choose an affirmation process. You arc strengthening the will ever speak! O
and write it down at least 10 times. pattern of behavior in much the
Write the statements in first, sec same way you do by actually prac
ond and third persons. For exam ticing it. Visualizing is like know Amy Walton. ATM. is a member of
ple: 1, Susan, am a very capable ing how to play a piece of music Virginia Beach Club M67-66 in
speaker. Susan, you are a very capa and being able to go through the Virginia Beach, Virginia.
ble speaker. Susan is a very capable motions of playing
speaker. it in your head with
Do you see how written affirma out even touching
tions can help to change your think the instrument."
Boost Your Word Power.
ing? Try keeping a journal of affirma A powerful vocabulary is an important contributor to
success in any field. WordCommand software makes
tions. Make a tape recording of your ■ Associate with
building a superior vocabulary automatic and fast. Learn
own voice or the voice of a respected people who share the 1,000 words guaranteed to give you the verbal edge!
friend or mentor and play the record common goals and
ed affirmations during your quiet positive attitudes. / Over 5,000 Tips and Examples
time. By implementing these sugges Supportive friends Spoken Pronunciations
Screen Saver
tions, you will begin to see some and groups provide Flash Cards
exciting changes in your life! encouragement and Quizzes
As speakers, we should envision an extra push when Customizable Word Lists
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In his book. Peak Learning, masters, we desire foe Whtdowt X t stH/ Wktdowt 9S

Ronald Gross says, "Visualization to become more

J The Toastmaster ■ September 1998

 t'

mf^rarr^ t

I:?'

How to think on your feet without 'T.V •v ■t:.

experiencing noodle knees.

efore joining Toastmasters, situations de-
K M manding spontaneous speaking might have •CiW
■ili

^ made your brain freeze, your tongue stick to

K ^^the top of your mouth and your jaw clamp
f^^^^Fshut - not to mention the butterfly dance in
the pit of your stomach. With several months of Table
Topics under your belt, however, the thought of speaking
off-the-cuff no longer evokes such fear. If you're like most
Toastmasters who have stayed active for at least six
months, you're a bit more comfortable speaking extem
poraneously. But if you still experience a few butterflies ■ :r

and noodle knees, here are some tips: ■V'lr;

<■%.. .
KNOW YOUR MATERIAL
Probably one of the best tips for speaking spontaneously
is to really know what you're talking about. If you know
the material well and can easily relate it to others, you
should be able to talk about it anytime, anywhere, at a
moment's notice. When you know your topic, you feel
more confident and your confidence carries you through
your presentation.
Some speakers polish and rehearse two or three "canned"
speeches on their topics, so they're always ready when asked
to speak. BY PATRICIA L. FRY, CTM L L

ORGANIZE YOUR MATERIAL decide what information to share with that particular
Because you'll sometimes be asked to speak for an hour audience.
and other times a mere five minutes, you'll need to hone Many successful speakers have a pre-planned begin
your organizational skills. Before each talk, whether you ning and ending and then they fill in with what they feel
have a week to prepare or a few seconds, you'll have to would most impact the audience in the time allowed.

The Toastmaster ■ September M98

 Wf.

:',v>

ber that are abandoned each year. Vary the middle of your
talk to fit your time allotment by including the most impor
tant facts and anecdotes first, and filling in with secondary
inaterial as time allows. If your talk involves 10 basic points,
elaborate on each point in the hour-long speech and just
touch on them in the shorter version.

GET TO KNOW YOUR AUDIENCE

(letting audience demographics is a challenge, especially
when you're asked to speak impromptu.
1 was recently asked to speak before a visiting F.lder
Hostel group about storytelling for grandparents. Because
my audience members were from out of town, I knew
nothing about them. 1 guessed, however, that most were
grandparents. How involved they were with their grand
children, how creative they were, how interested they
were in learning new communication techniques, I had
no way of knowing.
To prepare for this challenge, I outlined the basic infor
mation I wanted to share and left my emphasis open. On
the day of the event, I gave a little of my professional and
personal background and invited the two dozen or so par
k
ticipants to introduce themselves. I asked them where
they came from, if they were grandparents, whether they
lived near their grandchildren, if they'd ever used story
telling to entertain their grandchildren, and if they want
ed to learn new ways to communicate with them.
1 learned that everyone had grandchildren, that most
of them lived in another state and that effective long-dis
tance communication was among their greatest concerns.
??
.So 1 emphasized how they could use the techniques and
fS' iui. ideas I presented by phone, through the mail, and with
tape and video recorders.
This engagement involved the additional challenge of
needing to be two hours long. No one wants to listen to
someone drone on for two hours, so I incorporated audi
ence participation into my presentation. 1 asked them to
share stories about their own experiences. I invited them
to read from children's books using some of the tech
niques I taught. I frequently asked them to interject their
thoughts, ideas and questions throughout the presenta
tion. And I gave awards for each incidence of participa
tion. The person with the most award coupons at the end
of the afternoon won a copy of my book, (jvative (irami-
parfiUin^ Across the Miles.
This was an extremely successful event. When it was

I over, everyone was still awake, alert and surprised that

two hours had passed so quickly.

MIRATION BY ERIC C. WESTBROOK TUNE INTO YOUR AUDIENCE

Let your audience be your guide. I once watched a woman
Let's say you visit organizations on behalf of the local speak on behalf of volunteerism for her organization.
animal shelter to talk about the importance of neutering After talking for about 45 minutes, 1 noticed that several
pets. Whether you're scheduled to speak for five minutes people were squirming in their seats. Two were actually
or an hour, you can open with statistics reflecting the sleeping, yet she continued - oblivious to any of this. I
over-population of cats and dogs, and the shocking num finally interrupted her and suggested we move on to

The Toastmaster ■ September 1998

another activity. I don't know what this woman was look 3Rej)eat the question before answering it. This is very
ing at or tuning into, but it certainly wasn't iier audience. important. Members of the audience are not always
Trust your audience: If your listeners sit on the edge of heard when they speak.
their seats, lean slightly forward, take notes, look comfort
able and appear interested in your message, continue on. 4Call on other experts. If you're not sure how to
On the other hand, if they're fidgeting or talking to each answer a question or if more than one answer is pos
other, they may suffer from boredom or information over sible, encourage members of the audience to share their
load. Take a break or surprise them by changing the pace experiences or knowledge of the topic.
or the subject.
5Tune into your audience. Let their reaction help you
THE QUESTION AND ANSWER PRESENTATION determine how long to spend on any one question.
I once was asked to speak about how to write for publica When the question seems obscure, ask how many people
tion before a group of about 60 writers. Not only did I are interested in it. If at least half of the audience express
have little time to prepare, but the writers had different es an interest, spend some time. If just a few raise their
interest levels and were at different stages of the craft. hands, answer briefly and invite those interested in learn
Some were professionals and some were hobbyists. 1 just ing more to speak to you after the presentation.
wasn't sure how to fill 4.S minutes and offer .something
for everyone. USE PROPS AND VISUALIZATION
Finally, I decided to do the entire talk in question-and- When you're invited to speak on short notice with little
answer style. 1 noted the topics I wanted to cover ahead time to rehearse, use props to help you. Demonstrate how
of time. The day of the event, I introduced myself and to prepare a healthy snack, for example, or write your per
gave some of my background and then 1 opened the floor tinent points on a flip chart (or as 1 call it, a "cheat sheet").
to questions. This turned out to be quite successful. Both of these techniques will help keep you focused.
However, for success with this technique, follow these Of course, you won't always have a flip chart or recipe
rules: ingredients in your pocket. So, if you're asked to stand and
speak off-the-cuff, try visualizing the story, events or steps
1Cover your original material through your answers you want to share. When you can see the story or sequence
to the questions. Let's say your topic is how to estab unfolding in your mind, you don't have to force words -
lish better eating habits and someone asks if there's any they will flow naturally. This is a technique you can prac
nutritional value in fast-food meals. Answer that ques tice throughout your day while engaging in small talk.
tion, but also take the opportunity to give specific nutri If you want to advance your career and be a more effec
tional facts for typical fast foods and share your list of tive force within your community, it's vital that you hone
local restaurants that cater to the health-conscious diner. your impromptu speaking skills so you're always prepared
for any speaking challenge. O
2Give everyone a chance to talk. Don't let the same
one or two peo|rle monopolize the presentation. Patricia L. Fry. CTM. is a writer living in Ojai, California.

You must have completed a minimum of 25 speaking

An Tou GOOD Enough engagements outside the Toastmasters club environment

within the past three years. Then, you must pass a rigorous
two-stage judging process.
to be a Pro? Those Toastmasters who earn the prestigious title of
Accredited Speaker will receive widespread recognition
both inside and outside Toastmasters International. They
will have taken the steps that can launch them on exciting
Toastmasters' Accredited Speaker Program
careers as professional speakers.
is now accepting applicationsfor 1999. Only a handful of Toastmasters have what it takes
to become Accredited Speakers. If you think you're one
The Accredited Speaker Program is designed to rec of them, write to World Headquarters for details on how to
ognize those Toastmasters who have attained a pro apply.
fessional level of excellence in public speaking.
To qualify, you must be an Able Toastmaster (ATM) The deadline for the 1999 Accredited Speaker Program
and a member in good standing of a Toastmasters club, is November 1,1998.

10 The Toastmaster ■ September 1998

 CAN WE TALK?
By Craig A. Harrison. OTM

Set a fun and festive tone and even the most timid
Table Topics participant will enjoy himself.

Be a
Creative
f variety is the spice of life, then

I it's creativity that provides the fla

vor for Table Topics.
One way to induce innovative
responses is to make the topics
themselves creative. By setting a fun
and festive tone as Topicmaster, you
Topicmaster!
will find the spirit is contagious - Esperanto (the internationai lan quences of doing so. It's a chance to
even for members who claim to lack guage) as the new standard in get personal with each other and
creativity. school. build closeness within the club.
Use the following ideas to stimu The language of telephone love:
late Imaginative participation in Table discuss the rise and significance ■ Yogi Berra-isms. Discuss these
Topics when you're the Topicmaster: of 1-900 Love Lines. nonsensical sayings and what they
A new class in a school's speech really mean. Berra, Casey Stengel
■ Recipes for fun. As department on filibusters. and others are known for their
Topicmaster you're wear malapropisms:
ing a chef's cap or apron. ■ Time Travel. Have
You approach the front speakers take you back to >• "If people don't want to come
and spread out various a year they're fond of and out to the park, nobody's gonna
ingredients and utensils, describe it in detail. stop 'em."
some familiar and some Alternately, they can >■ "Nobody goes there anymore . . .
peculiar. Ask the Julia take listeners into the it's too crowded."
Chllds in your club (or future and describe its dif >• "We have deep depth."
the cooking impaired) to ferences from and similar >• "You can observe a lot by watching."
demonstrate their favor ities to present life. It's a >■ "It's deja vii all over again."
ite techniques or to cre great way to stretch
ate a new recipe. everyone's imagination. Members can either decipher
quotes like these or
■ Newscast. Welcome to Toastmas- ■ "Psst. It's a Secret." As come up with their
ters News. As Topicmaster, you're Topicmaster, lean forward own.

anchorman Rather B. Rich. Call on and whisper. Challenge

speakers as your correspondents to each member to give lA- ■ Jumble. Spell out the
"report" on stories such as: information about them word "Toastmasters" on
sJ
selves they've never shared a flip chart. Now chal
>• Archeologists discover the remains before, or describe a lenge each respondent
of the Java man wearing a Toast- "secret" they have already to approach the sheet
masters pin. divulged and the conse- and create at least one

The Toastmaster • September 1998 II

 Survival Guide to Table Topics
By George Torok. CTM

IWhen you first hear the topic, ence about where you stand on the community project, your work or
smile. This will help you feel topic. To clarify your position, sup your hobby.
good and look confident. port one side more than the other.
You could even make light of the 8Bring your family into the
2Immediately decide If you opposite side, but be careful. topic. It is the universal way to
strongly like or dislike the Sarcasm turns people off and can relate to people. When you talk
topic. Go in that direction; your turn them against you. about your family, be sure to use
emotion will fuel your thoughts. their names. It creates a stronger
Don't sit on the fence - watching 5When your mind goes blank and emotional picture for the audience,
someone sit on a fence is boring, you don't know what to say next,
but watching them jump into the smile, look at the audience and 9Use the topic as a segueway
corral and wrestle the bull is very pause. They will review your last to your main message. Poli
entertaining. words and reflect on how profound ticians do this all the time. Make
they were. The brief pause is power the transition smooth and the audi
3Begin by stating, "There are ful, and it gives you time to plan your ence will go with you.
three things that come to mind next words.
about this topic" - even if you can't ^^%Use humor. When the
think of three things when you start. 6If the pause and smile don't get audience laughs with you,
As you speak, you will be search you going, repeat the topic or they relax - and so do you.
ing for three key ideas. This helps your last point in a different way. You
give your response apparent struc could even repeat it more than once. Bonus tip: Speak slowly - it
ture. If you run out of time to list all This is like revving your engine. Your gives you more time to think. Q
three, announce that you will thoughts collect, then suddenly your
explain more another time. mouth engages again.
George Torok. CTM, is a profession
4Try the pro/con method. State 7Look for a lesson in the word, al speaker and a member of
the pros, then state the cons. relate it to a book you've read, a Skyway Toastmasters Club 3301-
This may be confusing to the audi TV show, a movie, the daily news, a 60 in Burlington, Ontario. Canada.

word using four or more of the letters. own way in less than two minutes. judge!" And in you stride as that
Then ask them to speak on that word Encourage speakers to have fun day's T'opicmaster, resplendent in
for one to two minutes. Start by mak with this topic. Examples: your judge's robe. With a rap of
ing your own word (don't worry, you your gavel, you call "Toastmasters
can make more than 30 words from > "A funny thing happened on the Court" to order. You officiously
the word Toastmasters. For example: way to the forum ..." state that each member has been
stream, start, roast, store, stem, tester, >• "If pigs could fly ..." charged with an infraction. Each
matter, storm). Provide bonus points >• "If 1 had a hammer..." member has two minutes to plead
for the longest word, or for a word >• "Four score and seven years his or her case. Emphasize that you
that can relate to communication. ago ..." intend to clear your docket that
> "She who laughs last. .." day. First, call up a club member
■ Fill in the blank. Provide the who's always joking. The charge:
speakers with the beginning of a ■ Topics Trial. Your Sergeant-at- excessive use of farce! Can he
phrase and let them finish it their Arms bellows, "Here comes the acquit himself in the allotted time?

12 The Toastmaster • September 1998

To the member who always talks forces). Executive Director for the Ask club members to describe their
during your meetings, the charge National Organization of Women 15 minutes of fame, or how they
can be disorderly con (to someone who sup imagine the event if they haven't
duct. The speaker whose ports equality of the yet experienced it.
presentations always "run sexes). Surgeon General
over" is charged with (to a health care pro ■ Timely Topics. Base the topics on
failure to yield. Is there vider) or Executive Dir current events or holidays. During
a grouch in the club? ector of the National mid-April, ask tax-related questions
Charge that person with Federation of Indepen ("What one deduction would you
public sullenness. dent Business (to some allow?") For April Fool's Day, tell
Other charges include one self-employed). lies (as Boastmasters). For Hallo
carrying a concealed Whatever the mem ween, let the topic be "Tall Tales."
smile, impersonating ber's profession, policy- On Sadie Hawkins Day, discuss role
an officer (or musician, setting is a dream come reversals. On Veterans Day, celebrate
doctor, etc.) and illegal true. As Topicmaster you the armed forces and the freedoms
use of the "ahs." Remember, these ought to know your members well they preserve.
are gentle infractions (rather than enough to match titles appropriate
serious offenses) so it's important ly. Ask each "official" to define his or ■ Mai! Call. Dressed as a mail carrier
to keep the mood and the penal her platform, then defend, clarify or with a satchel in tow, announce that
ties light. elaborate on it while answering fol it's time for mail call. Have members
low-up questions. reach into your mail bag and pick
■ Press Conference. Your attention one of the goodies you've prepared,
please! Our press conference will ■ Fairy Topics. Challenge speakers then have them respond to it.
now begin. Each club member is to give a '9()s ending to a tradition Fill your bag with postcards, junk
called as an official of some organi al fairy tale. Start off with an exam mail and love letters. Other ideas
zation to give a one-minute plat ple: Cinderella going to detox, include funny or offbeat magazines,
form speech, and then to answer I'inocchio having plastic surgery. Publisher's Clearinghouse Sweep
spontaneous questions from the Snow White issuing paternity tests stakes notices or a parcel marked
audience for another minute. Assign for the dwarfs, or Rapunze! charging "postage due." o
titles appropriately: Commissioner a stranger with harassment.
of Baseball (to a sports fan), Cralg A. Harrison. DTM. a member of
Attorney General (to a lawyer or ■ Brushes With Fame. Andy Lakeview Club 2767-57 in Oakland,
police officer), Secretary of Defense Warhol surmised that every person California, is professional speaker
(to someone serving in the armed would be famous for 15 minutes. and trainer.

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Ttie Toastmaster • September 19y6 13

The best way to determine what By Scott A. Renshaw, ATM

members want Is to ask questions

and listen to what they say.

According to Frederick Reichheld, director ofa Boston-based

strategic consulting firm, the average American company
by enhancing their communication
and leadership skills.
If we take the time to learn about

loses 10 to 30 percent of its customers in a year. Most leave Toastmasters International's prod
ucts and services, we will be able to
because they are unhappy with the quality ofthe company's ser determine what individual mem

vice, and their exodus has a devastating effect on the company's bers need to plan their courses of
personal development. And, accord
competitiveness and profitability. ing to West, the best way to deter-

Customer Service |n Toa

However, Reichheld also discovered Consistently train, support and mine what members need is "by ask
that businesses that recognize the develop your customer-service ing questions and listening to what
errors in their ways and refocus their representatives. is said." The best types of questions
efforts do so with amazing results. Help employees figure out what to ask for insightful responses are
These businesses realize that by increas makes them want to succeed. open-ended - questions that require
ing the rate of customer retention by more than a "yes" or "no" answer.
just a few percentage points, their prof Let's apply these principles to Examples include, "What are your
its increase from 25 to 100 percent! Toastmasters: career plans five and 10 years from
When customers are happy, they now?" "How do you expect to
tend to be more loyal to the compa IThe first step to creating excel achieve these plans?" "Why are you
ny. This, in turn, results in happier lent customer service is deter interested in Toastmasters?" Ask
employees, and they, too, tend to be mining what it is. As defined by who, what, where, when, why and
more loyal to the company. West, "Customer service is the work how questions to learn more about
A Toastmasters club is no differ we do to create and keep a cus your members.
ent from the average company. In tomer." To create excellent cus Being courteous means abiding
surveys of members leaving Toast- tomer service, you must be aware of by the Golden Rule; it's treating
masters, many said they felt their the customer, know your product guests the way you would like to be
needs weren't being met. We, as and be courteous. treated. That's why the Sergeant-At-
active members in our clubs, can We are aware of our customers Arms position is so important.
reduce this turnover rate by keeping when we are aware of their prob When guests arrive at your meeting,
our members happy through excel lems, wants and needs. This is why, be sure to introduce yourself and
lent customer service. in Toastmasters, we have New other members. Ask them how they
The question is, how do we cre Member Profile Sheets and Member heard about Toastmasters and what
ate this excellent customer service? Interest Surveys, and why we con prompted them to attend; try to find
Ken West, writer and speaker on duct membership questionnaires. out something about their back
business and leadership issues from These tools help us learn as much as grounds and interests. Being profes
Beverly, Massachusetts, has devel we can about our customers - our sional and courteous to our guests -
oped a three-pronged approach to members. potential members - is crucial.
creating excellent customer service: Toastmasters also offers a pletho
ra of products and services, such as 2The second step to excellent cus
Learn exactly what customer ser manuals and Speechcraft seminars, tomer service is consistently
vice is and how to create it. that help members reach their goals training, supporting and developing

14 The Toastmaster ■ September 199B

i
& S- I -i.
|| - : S,

i
our members. Customer service
requires a lot of planning, schedul
ing, coordinating and communicat
ing. "The fundamental characteris
tic in any customer-service repre
sentative is an active mind," West
says. In the training department, *L\

Toastmasters provides opportunities

to stretch members' minds by par-

stmasters
ticipating in training modules at the determine how Toastmasters can working for a Fortune 500 compa
club, area and district levels. Any of assist both their short- and long- ny - after his first interview! When
the books and audio or video tapes term skills development, such as asked if Toastmasters helped, he
available through the Supply Cata eliminating the "ahs" and "ums" in gave a specific example. He said
log are excellent additions to your speeches or maintaining audience that during the interview he was
personal library. attention. Find out what their goals asked a question that took him by
Mentoring, the support function are, then show them how the skills surprise. The interviewer asked him
in our clubs, matches new members they are developing can help them to describe his greatest accomplish
with an experienced Toastmaster who achieve those goals. ment - before age 12! He said that
"shows them the ropes" of the pro An excellent example of putting Table Topics had prepared him well
gram. Mentors not only assist new these principles to work occurred and he was able to answer the
members, they also build the cama in our club. One of our newest question with confidence.
raderie that strengthens the club and members was retiring from the Toastmasters clubs provide a
produces lasting relationships. Army and wanted to sharpen his laboratory for learning a variety of
West also says that "the best way speaking skills and be able to think skills that are highly valued in the
to develop good employees is to cre on his feet in preparation for job work force and can help members
ate a rational work environment interviews. He was always ready to live happier lives. But a club is only
where ability matters and is reward give a manual speech, participate as good as its members and leaders.
ed." Toastmasters does this excep in Table Topics or take on any func Creating excellent customer
tionally well by recognizing mem tion necessary to help club meet service - building and maintaining
ber achievement with awards, ings run smoothly. We encouraged club membership - is learning
badges and certificates. him through fair and constructive what customer service is and how
speech evaluations and by taking a to create it. It requires us to con
3The third step to excellent cus genuine interest in his develop sistently train and support our
tomer service is helping mem ment. Many times after the meet members and help them figure out
bers figure out what makes them ings, he would meet for coffee with what drives them to succeed. o
want to succeed. In other words, other members and discuss their
what motivates them? This requires goals and aspirations.
putting your leadership skills to His hard work and perseverance
work. To do this, you must be aware paid off. Remarkably, in this highly Scott A. Renshaw. ATM. is a member of
of your members and what they competitive job market, he got his Watertown Toastmasters Club 8921-
want. You must listen to them and dream job as a financial advisor 61, in Watertown, New York.

The Toastmaster ■ September M9B 15

 %

\
/ OUli
I) r r
j-j

Terry Daily and his wife Judy, who is a DTM,live in

Plymouth, Minnesota, with their son, Taylor. Terry
puts his speaking and leadership skills to use every
day in his position as Controller for the Nutra-
ceutical Department at Cargill Incorporated, the
largest privately held corporation in North America with
annual sales over $50 billion. His educational background
includes a Master's of Business Administration degree
from the University of Minnesota in 1997, a Chartered
Accountant designation from Manitoba, and a Bachelor's
of Business Administration degree from the University of
Manitoba. Terry was recently elected to membership In
5^ the national honor society. Beta Gamma Sigma, for out
standing scholastic achievement.
ISTEfiS
In 1983, Terry joined Toastmasters and soon assumed
club and district leadership positions. As District Governor,
he led District 64 to the honor of Distinguished District in
1988-89. He served as International Director from 1991-93
and subsequently held the offices of Third Vice President,
Second Vice President and Senior Vice President.
In this interview, Terry explains what has kept him
active in Toastmasters during the past 15 years and shares
V.L1. his goals for the organization during his year in office.
f'.Tll . <'

^How did you select your theme "Focus on Your

Q•Dreams" and what is its message to each member?
fl^l believe Toastmasters International is the greatest
•organization in the world because of our competent
volunteer leaders and dedicated members. But we can be

16 Tbe T0 astmas( er ■ September 1

 newly elected iI

Inlemalional President

even better if our leaders focus on reaching

"distinguished" status in terms of points
earned during their terms, and if our mem
bers intensify their focus on achieving per
sonal goals. For example, if you joined to be
a better speaker, focus on completing the
m
Communication and Leadership manual
within a certain time frame, '('hen set the
next goal, working through the communication track or well is critical in my job. In fact, 1 owe a lot of my busi
following the leadership track. "Focus on Your Dreams" is ness success to Toastmasters, and the members of Skyliners
about members setting goals for themselves and then who never gave up their recruiting effort. As one member
focusing on that goal to achieve success. still jokes today, "You never know when you are going to
recruit a President of Toastmasters International!"

When did you join Toastmasters and what were your

personal goals? Many members leave Toastmasters after a year or two.
1 joined Skyliners Club 831-64 in Winnipeg, Manitoba, What has kept you involved for so long?
Canada, in 1983 for the obvious reason: to improve my Easy: the leadership track. I joined to become a better
speaking skills. At the end of the meeting during my speaker, but by taking on leadership positions my speak
first visit, I was asked for guest comments. The only ing skills improved even more. Being a leader allows me
words I could mumble were "thank you." However, the opportunity to help others, much like I was helped by
several weeks later I progressed and said "thank you, my early club members.
very much."
In fact, it took me a number of months to join the
club, mostly because of time commitments with my job In your mind, what is our organization's strongest
and family. Luckily for me, the club members were selling point?
patient and persistently called to invite me back. The Most definitely the people: At every level, Toastmasters
supportive club members and impressive meetings kept International depends on volunteers to carry out the
me visiting and 1 finally joined. It is one of the best career Toastmasters programs and mission. I enjoy watching the
decisions 1 have made, because being able to communicate growth in our wonderful members and leaders. Our

The Toestmaster ■ September 1996 17

 program works! I'm motivated to do my part to encour building efforts, and to promote our programs to the
age people to reap the benefits we offer. community. I am looking forward to some very busy and
exciting trips.
What is the main challenge facing TI in the future?
Our challenge is for every club to be a quality club. It How has Toastmasters changed since you joined?
should not matter whether a club is in Auckland or We have changed significantly in the past 15 years. We
Oakland, there should be a consistent quality delivered to better understand our customers' needs and wants now
the members throughout the world. Quality in Toastmas- than at any time in our history. As a result, we are able
ters is measured by achieving "distinguished" status at the to better accommodate our members.
club, area, division and district levels. If What we are doing in Toastmasters
every club were a distinguished club, our today is what successful businesses are
organization would grow exponentially. 'Focus on Your
doing - consistent, quality customer
The Toastmasters program works, and service. We are one of only a handful of
will continue to work if we deliver it to Dreams'is about non-profit service organizations that
our customers effectively. have been successful in increasing
members setting membership over the past five years.
What do you hope to accomplish dur
ing your term as President? goals for themselves
What does Vision 20/20 mean to you?
As your President, my goal and dream is and then focusing Vision 20/20 is the long-range goal of
to motivate Toastmasters leaders to Toastmasters International to have
focus on achieving "distinguished" sta 20,000 clubs, each with 20 members, for
on that goal to
tus. If our clubs, areas, divisions and dis a total of 400,000 members by the year
tricts are distinguished, then we are 2020. It is certainly a long-term dream,
delivering the type of service our mem achieve success/'
but one that can be achieved if we focus
bers want. Our members want to learn on it.
in a friendly environment, deliver speeches to a room full
of supportive listeners and receive effective evaluations
during a well-run club meeting. What makes a successful club?
The "distinguished" programs were developed from 1 have visited some great clubs over the past few years.
market research to benefit our members and leaders. By There are several secrets to success, including strong lead
following these programs, members benefit from effec ers, quality club meetings, continuous recruitment of new
tive meetings and leaders benefit by being able to focus members, members moving through the communication
on tasks that are critical to their success. Being "distin and leadership tracks, and a focus on being a distin
guished" is not about points, it is about focusing on the guished club.
tasks that are critical, which in turn delivers the best ser One of my favorite business books is The Fifth
vice to our members. Discipline by Peter Senge. Senge suggests there are "sys
It's my goal this year that 100 percent of our clubs tems" in every organization and successful organizations
attain distinguished status, and 75 percent of areas, divi understand and learn from them. When you draw a sys
sions and districts become distinguished this year. These tems diagram of a Toastmasters club, it is evident that
are aggressive goals that have never been achieved in the there are three key interdependent drivers in a club: qual
history of TI, but I believe we can achieve them if we ity, leadership and membership. As one driver increases,
focus on the goal. That's what the theme "Focus on Your the others increase as well. For example, strong leaders
Dreams" is all about. create quality clubs, which in turn attracts new members,
and the cycle continues.
What do you hope to accomplish during your district
visits? If you had one message to every Toastmaster, what
would it be?
1 would like to meet and talk to as many members as pos
sible. It is important for all leaders to continue to really My wish would be for each member to think about why
listen to members, and then tailor our programs to serve he or she joined Toastmasters. What was your dream
their needs. when you joined? What is your dream today? When your
In addition to meeting members, the President's role goals arc set, then focus on them to achieve success. My
during a visit is to help district leaders in their club message to all members is "Focus on Your Dreams." Q

18 The Toastmaster • September M98

 MEMBERSHIP BlilEDING
By MaryT. Urbanski, ATM-B

Seven Habits of Successful Clubs

We have many great Toastmasters clubs in district 19. pains that all new clubs face.
Established clubs are willing to share
Each club offers an individuality that makes it special to
what has worked and what hasn't for
members. Some clubs have been active for as long as 50 and them. Members also have the oppor
tunity of showcasing their talents in
60 years. While each of these clubs celebrates its own strengths
contests with other clubs.
and traditions; they all have some things in common that
5 - MEMBERS GIVE MANUAL SPEECHES
have made them successful. These are the seven habits of AND WORK TOWARD AWARDS
successful clubs: Each manual speech is designed to develop a specific skill.
By giving manual speeches with specific evaluation crite
1 -THEY MEET REGUURLY ria, we give all members an opportunity to learn new
Successful clubs meet on a set schedule. Some meet week skills and progress toward their goals. Completing manu
ly and others meet every other week, but they do meet als also allows us to achieve a CTM, ATM-B, ATM-S or
regularly. They don't take the summer or holidays off. ATM-G award. Members strive to learn leadership skills as
They provide a consistent time, place and routine so well and work toward the CL and AL awards.
guests and members can depend on it.
6-THEY ARE SUPPORTIVE
2-THEY FOLLOW THE CLUB SUCCESS PLAN Public speaking is one of the things people fear most. Yet
Club officers meet and complete the Club Success Plan increasingly more people need communication skills to
{Catalog No. 1111) at the beginning of the year. This compete in the job market. As Toastmasters, our clubs can
helps chart the path the club will follow to help its mem provide a supportive, non-threatening environment for
bers achieve their goals. It gives something for the mem people to develop these skills.
bers to strive for and celebrate when they accomplish
their goals. The club officers also review the plan period 7-THEY HAVE FUN
ically throughout the year. As past Division Governor Joan Easton says, "I'm too old
to do something because it is good for me. It has to be
3-THEY HAVE TRAINED OFFICERS fun." This statement says it all. Club meetings have to be
Leadership is an integral part of the Toastmasters club pro fun for the members. They need to provide time for
gram. For the club officers to be effective leaders, they need developing friendships. They need social activities where
to be trained. Club officer training provides the opportunity members can laugh and enjoy themselves. We should
for the officers to learn about their offices and how they can also recognize all of our members who reach their goals.
effectively carry out their duties. It gives them the opportu It may be a Toastmasters pin, an official nametag or a cer
nity to interact with other officers and learn what has worked tificate, but we do need to celebrate these achievements.
in other clubs and what they can try in their own club.
These are key aspects that all effective clubs have in
4- MEMBERS PARTICIPATE IN TOASTMASTERS EVENTS OUTSIDE common. How many of these habits does your club have?
OF THEIR CLUBS Which ones does your club need to strengthen? How can
Networking is a key benefit for members who visit other you help your club become more successful? O
clubs and attend conferences. By visiting and learning
from clubs that have been around for several decades, MaryT. Drtanski. ATM-B. is a division governor and member of
members of new clubs can get help with the growing the 60-year-old Waterloo Club 101-19 in Cedar Falls, Iowa.

The Toastmaster ■ September 199 19

 Toastmasters ^ (A InternationaF

1998-99

District Governors
FKelly L. Teenor, DIM ■j Phil Taylor, DIM IKaren Evens, ATM 3Jodie Kay Petra, DTM ^Margaret B. Fagetti, DTM
Yorba Linda, CA Santa Monica, CA iBellevue, WA iMesa,
I AZ 'Foster City, CA

'Martin Olmeda, DTM ' Yves H. Prevost, DTM 7Nancy McCarthy, ATM-B I Edwin Rowold Jr., ATM-B IMichael j. Irvin, ATM-S
ISan Diego, CA iMinnetonka, MN Portland, OR
I iChesterfield, MO 'Moscow, ID

1A William C. Simpson, ATM nMonte Coate, DTM 1OMichael John Bayne, DIM Robert t. Humphreys, DTM lM Mary Drew Hamilton, DTM
lUi
iMiddleburg Heights, OH Martinsville, IN IL[■Riverside, CA Petrolia, PA 14/fAlpharetta, GA

20 The Toastmaster ■ September 199

1 C tmma Lois Smith, DIM I O Delores Myles, DTM 1 TJan Remcr, DTM I0 Frank Neighoff Jr., DTM 1Q Patricia L. Amadeo, ATM
lOciearfield, UT I Ol
'Lawton, OK I I Dozeman, Ml 10 Baltimore, MD I if DI es Moines,!A

r
"T

Onjulie Phillips, DTM HI Sheila Hayes, ATM-G OOChrisLangston-Mdord,ATM-B OQDonnaG. Labatt, ATM-B Oyl Linda S, Cone, DTM
fcUMoorhead, MN Z I Port Moody, BC, Canada Independence, MO ^Ociovis,NM ZTOrd,NE

r
O r Robyn Hammonds, ATM-G QP Robert 0, Case, DTM Marianne Meadows, DTM Q Dulce Maria Renaud, DIM QftGinaC.Maddox, ATM-G
^jArlinston,TX MI Denver, CO LI;Sterling, VA 'Sterling Heights, Ml 'Gulf Breeze, FL

I
QAAlvin L. Joyner, DTM Q1 Marjorie Noack, ATM-B QO Dennis Lawrence Kerr, ATM-B QQD,George Lund, DTM
OUchicago, 11, 01 Georgetown, MA O^Tacoma, WA 00Henderson, NV OtCol. Claveria, Mexico Df

&

Patricia Akey, DTM ' Bemadette L Watson, DTM QTCarl Campbell Jr., DTM QQ Isaac Treadwell Jr., DTM f)nBarbaraJ, Brackett, DTM
Vesper, W1 Mitcliellville, MD 01 Parkton, NC uO Trenton, NJ F.Ik Grove, CA

The Toastmaster ■ September 199 21

J A Irancis Daniel Biaiiey, DM J -I (leraldinc Ray, ATM-S J O Danie Hardie, DTM J Q Belinda N, Houston, ATM J J Vickie R, Sigler, D iM
tU I'lorence, KY ^ I Tierre, SD [-dmonton, AB, Canada ^0 Memphis,IN l.iibbock, TX

<9^

-f

V
J C James Kokocki, DTM J A Pamela R. Kcyzer, 1)I'M yl7Timothy S. Pesut, DTM J A Paul Puckett, AIM-S I Thomas Yamachika, DTM
Tu Saint John, NB, Canada tO Bronx, NY Sarasota, H, tO Montgomery, Al. ' Honolulu, Hi

C A Robin Doglio, DTM CI Adeline Leong, DTM COTurhan Johnson, DTM CO Nelson P. Ayala, ATM t^y|John H. Powers, DTM
JU'Dallas, TX U I Sabah, Malaysia UNorth Hollywood, CA uOl
'Middletown, NY ' Pekin, IL

•> a>

C C Daniel T. Jackson, DTM CP Mary Ellen Hughes, DIM CT Dennis Dubro, CTM Patricia Hill, DTM PA Stephen H. Drxkman, AIM
UU San Antonio, TX JO Houston, TX Jl Fremont, CA Irmo, SC OU Carleton Place, ON, Canada

PI Chris Ford, DTM PO Andrew], Howland, DTM P0Janies G. Hart, DTM Sherri Wood, DT"M 0^ Donna M.Sokolowski, DTM
Manotick, ON, Canada DZ Grand Rapids, Ml bo' Oak Ridge, TN Winnipeg, MB, Canada Liyerpool, NV

22 The Toastmaster ■ September 199

0P Frank Gulla, DTM O n Ann S. Campbell, DTM OQ Laurene Mulcahy, DTM ^A Tony Zammit, DTM ■71 Cecil Kirk, ATM
D0Midlothian, VA Do Baton Rouge, LA 0w Lismoie, NSW, Australia I U Hurstv'ille 8C, NSW, Australia I I Dublin, Ireland

^ Ajennifer Latta, ATM yO Richard Briggs, DTM y IRay Elcott, DTM y C Ma. Christii a A. Temblique, DTM
I ^Edendaie, New Zealand I0 Frankston, VIC, Australia I T Marshalllown, South Africa I uMeycauayan, Philippines

SPEECH CONTEST

These items makepreparingfor speech contests simple!

1169 International §peech Contest Kit $5 00 Kits are also availahlefor:

Contains:
1 Speech Conte.st Manual • Humorous (1169-H)
5 Speech Contest Rules
• Tall Tales (llOO-TD and
4 Ceitificates of" Eligibility and Originality
2 Time Record Sheet and Instructions
• Evaluation (1169-E,) contests
5 Judge's Cuides and Ballots
1 Tiebreaking Judge's Guide and Ballot Many other contest related items are available.
3 Counter's Tally Sheets Contact the Orders Desk at World Headquarters or
4 Contestant Biographical InTormation Sheets consult the Supply Catalog for details.

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Shipping Charges Name For orders shipped outside the Untied States, see Ihe curreni Supply
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Or. eellmele airmatl a1 30% o' order total surface mad at 204^. ir>ou^h
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TOTAL Country Zip Code (9't9) HS«-H2S=i • F.IX: (9l9l

The Toastmaster ■ September 199B 23

(iV

mm

Who Said Education Can't Be Fun?

or 2,500 years experts have been handing out tips Following are 30 multiple-choice questions, based on
public speaking. Demosthenes suggested our reading of more than 100 books on public speaking and
speaking with a mouth full of pebbles to improve anthologies of great speeches. Try the test and see if you
diction. Lincoln recommended using humorous agree with the experts. The answers appear at the end of the
stories to get the audience on his side. Churchill article. Give yourself one point for each correct answer. If
advised speakers not only to use notes, but to wave them you score 25 or more, grant yourself an honorary DIM in
vigorously at the audience. Not everyone agrees with these speaking knowledge. If you disagree with the experts, write
methods, which is probably bY MICHAEL HI NTON, ATM-G; and tell us why. Perhaps one
why so much has been writ- BRIAN SAY KALY, CL; day we will run across your
ten about public speaking AND NICK WALD TEUFEL, ATM-S guide to public speaking at the
BY MUGSHOTS
over the years. PHOTOGRAPHY library or local bookstore.

24 The Toastmaster • September 1998

i
1. According to most experts, what is the most effective (c) Martin L. King Jr. and Mahatma Gandhi
cure for pre-speech jitters? (d) Jesus Christ and Abraham Lincoln
(a) deep breathing
(b) self-esteem 8. Former British Prime Minister Margaret Thatcher
(c) preparation went to a speech coach to help her with what prob
(d) willpower lem, common to many women in public speaking?
(a) lack of assertiveness
2. Speech writer Jay Cook claims that the most difficult (b) the pitch of her voice
kind of speech to deliver successfully is: (c) speaking at too fast a rate
(a) the informational speech (d) ending statements as if they were questions
(b) the humorous speech
(c) the persuasive speech 9. Toastmasters teaches that every speech has three
(d) the inspirational speech parts (introduction, body and conclusion). According
to William Safire, the grammar-guru of the New York
3. Aristotle's classic Treatise on Rhetoric advises the Times, how many parts does a great speech have?
speaker to grab the audience's attention:
(a) 3
(a) in the opening statement (b)5
(b) once every few minutes (c)7
(c) in the closing statement (d) 11
(d) only when it is necessary
10. Which of the following did Mark Twain not recommend?
4. Cicero, the most celebrated orator of ancient Rome,
(a) never turn your back on the audience
believed that the greatest skill a speaker can acquire
(b) memorize your speech
by training is:
(c) open with a joke
(a) voice projection (d) place profanity at the end of a sentence
(b) memory
(c) eloquent gestures 11. According to Oscar-winning actor Sir Alec Guiness,
(d) logical structure on what types of words should a speaker place the
most emphasis?
5. Pulitzer-prize winning author and historian Gary
(a) nouns
Wills claims that all modern public speaking stems
(b) verbs
from one great speech:
(c) adjectives and adverbs
(a) Patrick Henry's Give me liberty or give me death (d) pronouns, especially personal pronouns
(1770)
(b) Thomas Jefferson's Equal and exact justice (1801) 12. Evangelist Billy Graham's great gift in speaking, said
(c) Abraham Lincoln's Gettysburg address (1863) Charles Templeton, is his:
(d) Franklin D. Roosevelt's The only thing we have to
fear [1933) (a) amazing memory for names
(b) vivid imagery
6. Which of the four major approaches to speech deliv (c) dramatic gestures
ery does Roger Wilcox of the CM Institute believe is (d) evident passion
best for a technical report?
13. All of the following politicians but one recommend
(a) impromptu speaking ed that speakers should be brief. Who is he?
(b) extemporaneous speaking
(c) reading from a script (a) Theodore Roosevelt
(d) memorized delivery (b) Duke of Wellington
(c) Abraham Lincoln
7. According to Brian MacArthur, editor of Historic (d) Daniel Webster
Speeches, of all the world's great speakers, whose
speeches have been most studied?
14. Nobel laureate Sir Peter Medawar reports, disapprov
ingly, the recommendation of The Speaker's Handbook
(a)John F. Kennedy and Richard M. Nixon of the British Institute of Electrical Engineers that
(b) Winston Churchill and Franklin D. Roosevelt speakers should stand with their feet:

The Toastmaster • September 1998 25

 (a) 400 millimeters apart (b) prayers
(b) 6 to 8 Inches apart (c) rituals
(c) 8 to 10 Inches apart (d) weekend get-aways
(d) 10 to 12 Inches apart
21. Which one of these experts on public speaking of
15. To be sure that people at the back of the room can hear classical times did Dr. Ralph Smedley say wrote works
you, presentations coach Elizabeth P. Tiemey advises: "the modern student of speech ought to know?"
(a) tap the mike and call out, "Can you hear me?" (a) Aristotle
(b) think positive (b) Demosthenes
(c) raise the pitch of your voice (c) Quintilian
(d) watch the response at the back of the room (d) Cicero

16. International speech coach Elizabeth Urech points

22. Which of the following tips for speaking on televi
out that only one of the following actions will not get
sion does speech guru Jack Valentis say is the hardest
you into trouble with an Asian audience. Which one
to learn?
is it?
(a) be brief
(a) keeping your eyes closed while others are speaking
(b) respond to people's feelings
(b) using the "A-OK" gesture
(c) always be interesting
(c) standing with arms crossed
(d) employ subtle gestures
(d) exposing the sole of your shoe

17. Business school professors Joyce Kupsh and Pat 23. One of the following is not recommended by speech
Graves recommend using all but one of the following guides Spring Asher and Wicke Chambers to control
gestures to send your audience a cooperative body- nervousness:

language message: (a) bite your tongue, gently

(a) tilting your head up (b) tug on your ear
(b) removing your glasses (c) dig your thumbnail into your palm
(c) opening your hands (d) increase eye contact
(d) leaning your upper body forward
24. Dale Carnegie once said "the most important lesson
18. Which one of the following strategies to deal with I. .. ever learned" is:
"difficult" questioners is not recommended by The
Complete Idiot's Guide to Successful Business Presentations: (a) the stupendous importance of what we think
(b) you can fool an individual, but you can't fool an
(a) direct your answer to the rest of the audience audience
(b) listen carefully to the question (c) detail, of itself, is not interesting
(c) answer the question sincerely (d) talk about your listeners
(d) pause briefly, and think about what is being chal
lenged
25. Presentations master Peter Urs Bender advises that
the best place to stand when using a flip chart is:
19. Michael Egan, author of Would You Really Rather Die
Than Give A Talk?, advises that for an audience of 20 (a) slightly in front of it
to 25, the typical size for a business presentation, the (b) slightly behind it
best choice for audio-visual support is? (c) just to the right of it
(d) just to the left of it
(a) multi-media display on a laptop computer
(b) flip charts
(c) overhead projection slides 26. George T. Vardaman, presentations advisor to the Amer
(d) 35 mm slides ican Management Association, notes that the most
important and most commonly violated principle in
20. Which of the following strategies is not recommend the effective use of visual aids is that they must be:
ed by speech coach and psychotherapist Dr. Eric
(a) immediately intelligible
Maisel as an effective short term way to deal with per
(b) visible
formance anxiety?
(c) supplemental to and synchronized with ideas
(a) prescription drugs (d) simple and consistent

26 The Toastmaster ■ September 1998

27. Educational researchers working for the United States Sources of Tips: Aristotle, Treatise on Rhetoric (335-332
Navy 20 years ago found that the maximum length BC; Buckley ed. 1851); Peter Urs Bender, Secrets of Power
of time an audience will pay attention to a good Presentations (1997); Spring Asher and Wicke Chambers,
speaker is; Wooing and Winning Business: The Foolproof Fonmila for
Making Persuasive Business Presentations (1997); Dale
(a) 60 minutes
(b) 45 minutes
Carnegie, The Quick and Easy Way to Effective Speaking
(1990); Brian Collins, When in Doubt Tell the Truth and Other
(c) 30 minutes
Quotations from Mark Twain (1996); Jeff Scott Cook, The
(d) 18 minutes
Elements ofSpeechwriting and Public Speaking(19S9); Michael
Egan, Would You Really Rather Die than Give a Talk? (1998);
28. Everyone says the No. 1 fear is public speaking. Marshall Frady, Billy Graham: A Parable of Righteousness,
(1979); Lin Kroeger, The Complete Idiot's Guide to Successful
According to speech coach Jo Robbins, what is the
Business Presentations(1997);Joyce Kupsh and Pat R. Graves,
No. 2 fear?
Here's How: Create High Impact Presentations (1998); Brian
(a) getting heckled MacArthur, The Pengiun Book of Historic Speeches (1995);
(b) not knowing what to do with your hands Douglas MacArthur, Reminiscences, (1964); Eric Maisel,
(c) forgetting what you are going to say Fearless Presentations(1997); P. B. Medawar, Advice to a Young
(d) arriving late ScietJtist (1979); Jo Robbins, High-Impact Presentations: A
Multi-Media Approach,(1997); Theodore Roosevelt, Theodore
Roosevelt: An Autobiography, (1924) William Safire, Lend Me
29. Tl's Guide to Successfid Speaking suggests that a good Your Ears: Great Speeches in History (1992); Jeff Slutsky and
introduction of a speaker should take no longer than: Michael Aun, The Toastmasters International Guide to
Successfid Speaking, (1997); Ralph C. Smedley, Personally
(a) 30 seconds
(b) 60 seconds
Speaking (1966); Granville N. Toogood, The Articulate
Executive,(1996); Mark Twain , A Connecticut Yankee in King
(c) 2 minutes
Arthur's Court; (1889); Collected Tales, Sketches, Speeches, &
(d) 10 percent of the time allotted for the speaker
Essays 1852-1890 (1992); Jack Valentis, Speak Up With
Confidence (1982); Roger P. Wilcox, "Characteristics and
Organization of the Oral Technical Report," in Richard C.
30. To protect your voice, speech coach Lily Walters rec
Huseman, Cal M. Logue and Dwight L. Freshley, Readings in
ommends that you should avoid all but one of the
Interpersonal and Organizational Communication (1977); Gary
following before speaking:
Wills, Lincoln at Gettysburg (1992). Q
(a) dairy products
(b) coffee or tea Michael HInton. ATM-G: Brian Saykaly. CU and Nick Waldteufel.
(c) warm water ATM-S. are members and past presidents of the Moderator
(d) throat lozenges Club 3200-61 in Montreal, Quebec, Canada.

Tk+E> A-FbE>;
1. c 8. b 15. d 21. c 26. b
2. b 9. d 16. a 22. d 27. d
3. d 10. c 17. b 23. b 28. b
4.b 11. b 18. a 24. a 29. b
5. c 12. d 19. c 25. c (if right handed) 30. c
6. b 13. d 20. d d (if left handed)
7.d 14. a

The Toastmaster ■ September 1998 27

 f. LAUGH LINES
By Gene Ferret

The speaker's platform is

a place where anything can
happen and usually does.

What to Do
When the Microphone
T
he podium is a precarious perch. They
used to say it about the corner of Holly
wood and Vine, but it applies equally to
Dies
■ Comment on it.
Your comment doesn't
have to be brilliantly in
ventive. It simply has to be
there.

■ Keep your comment harmless.

the speaker's platform: It's a place where
The disaster has haj> The best way to do this is to keep
almost anything can happen and usually pened. You know it the joke focused on yourself, to
does. The microphone can disassemble in your and the audience almost confess to the audience that
knows it. Trying to it's your fault. The line, "That's the
hands, lights can flicker on and off, pretend it doesn't exist or that it story of my life," accomplishes this.
pieces of the lectern can crash to will miraculously heal itself is futile. 1 once saw a renowned performer
the floor. I once used a wireless Admit to the audience that you approach the microphone when it
microphone and, for some reason, have a problem. But also let them squealed with horribly loud feed
both my voice and that of a local know that you're not terribly both back. He stepped back, then tried
radio disc jockey were broadcast ered by it, that you are a speaker again. It still squawked. Finally, a
through the auditorium's amplify with enough poise to deal with it. technician adjusted it and the per
ing system. Joke about it. former could step close to the mike.
These mini-disasters will happen "But I'm not a comedian," you say. The first thing he said was, "I'm
to speakers. They're usually not the "I wouldn't be able to ad-lib some sorry. I don't always get a chance to
speaker's fault, but they quickly thing clever." It doesn't matter. Why? shower between shows."
become the speaker's responsibility. Because this obvious misfortune has The listeners roared and applauded.
When you stand before thousands of upset you and it has upset the audi Although the incident might be
people with a dead microphone in ence. Tension is created. Almost any someone's fault, it's not a good idea
front of you, you have to deal with it. comment you make will get laughs to target that person. Putting the
There's a right way to handle cat because it will relieve that tension. blame on the technicians, the theater
astrophes and a wrong way. 'fhere's If the microphone falls apart, a or your hosts only creates more dis
a classy way and a way that's comment as simple as, "That's the comfort for your listeners. Remem
gauche. You can do what the profes story of my life" will not only get ber: The purpose of your ad-lib is to
sionals would do, or you can react laughs, it might even earn apprecia relieve tension, not produce more.
like an amateur. tive applause. The audience recognizes
Following is a step-by-step proce that you have a problem, you've ■ If you can solve the problem,
dure you can use to keep your head accepted it and you're dealing with it. solve it. 1 once saw a comedian
when people around you are losing In solving your problem, you've also working on stage with a stand
theirs: graciously helped them with theirs. microphone. It apparently wasn't

28 The Toastmaster ■ September 1996

tightened enough because as he adjustments, but nothing worked. He 1 watched one speaker at a show
spoke, the mike slowly got shorter lifted the guitar strap over his head, case where the microphone mal
and shorter. The comedian stood handed the instrument to a stage functioned. The sponsors immedi
back and watched it descend. The hand, and said, "1 think you folks are ately brought another one, but they
audience loved the bit and laughed going to hear this song without my might as well not have. This speak
loudly. The comic said, "How do guitar." He sang beautifully to the er was so shaken by the incident
you like that? 1 tell the jokes and orchestra's accompaniment and the that his concentration and his
the microphone takes the bows." audience appreciated his poise. enthusiasm were gone. The speech
Instant applause. Constantly reminding your lis was terrible. He lost his cool.
Then, of course, the performer teners that you're working under I've worked with many great per
lifted the microphone up to his adverse conditions not only high formers who entertained in military
level and tightened the set screw. lights the problem, but it also camps in Beirut and Saudi Arabia.
The calamity was over. comes across as whining. Again, Under those conditions, microphones
If the microphone does fall apart you're creating tension in your didn't work, makeshift stages collapsed
in your hands, someone will proba audience, which is only a distrac and worse. Yet those performers
bly approach you with another one. tion. Do the best you can under the thrilled their audiences because they
Hook it up, and then proceed with circumstances and your listeners gave it their all despite the calamities.
your presentation. will understand and compensate. The best protection against the
If you can solve the problem, unexpected is to be well-prepared
solve it. But what if you can't? ■ Keep your cool. You're a compe with a solid presentation. Have
tent speaker. You're well prepared. enough belief in yourself and your
■ Ignore it. Comment on the crisis. This problem is not your fault. The message to continue on as best you
Get your laugh, and then get on with stage manager or the host of this can under any circumstances. Your
your presentation. I watched Glen presentation should be working to audience will appreciate it. o
Campbell performing at a Command solve the problem. Let them do
Performance in Sweden where he that. Your responsibility is to the Gene Perret is a professional comedi
could not get his electric guitar audience. Give them the best possi an, author and former writer for
hooked up properly. He joked about ble speech without worrying about Bob Hope who lives in Westlake
it and tried once or twice to make whatever has gone wrong. Village, California.

NOTICE OF ACCEPTANCE OF FOR INTERNATIONAL DIRECTOR FROM OUTSIDE

THE UNITED STATES AND CANADA:
(DISTRICTS OUTSIDE REGIONS)
NOMINATIONS ■ active member of a Toastmasters Club during the entire 12-
FOR INTERNATIONAL OFFICE month period immediately preceding nomination.

■ served an entire term as District Governor at the time of elec

Following are the qualifications needed to hold International tion: or Chairman or Chief Officer of a non-District adminis
Office: trative unit during the entire administrative year immediately
before the unit became a District or Provisional District; or as
FOR INTERNATIONAL OFFICER: District Governor during the entire administrative year in
■ active member of a Toastmasters Club during the entire which the unit became a District or Provisional District.
12-month period immediately preceding nomination.
■ served a two-year term on the Board of Directors. If you are interested in running for International Office at the
1999 International Convention and meet the qualifications
FOR INTERNATIONAL DIRECTOR: stated above, please write or call the Policy Administrative
(DISTRICTS WITHIN REGIONS) Department at World Headquarters for a booklet called
■ active member of a Toastmasters Club during the entire "Information for Candidates to the Board of
12-month period immediately preceding nomination. Directors of Toastmasters International."
■ served an entire term as District Governor at the time of This booklet contains a "Letter of Intent"
election. to be sent to the International President
■ not more than one of the elected Directors may be from by December 31, 1998.
one Club or any one District.

The Toastmaster ■ September 1998 29

 37 Carl Campbell Jr., DTM 61 Chris Ford, DTM
HOW TO COHHT YQH P.O. Box517
Parkton, NC 28371
5488Woodside Dr.
Manotick. ON. Canada K4M 1B4

38 Isaac Treadwel! Jr., DTM 62 Andrew J. Howland, DTM

491 W Hanover St. 2538 Creek Bluff PI NW
Trenton, NJ 08616-4601 Grand Rapids, Ml 49504

00-09 District Oovernor 39 Barbara J. Brackett, DTM

8667 Kiwi Circle
Elk Grove, CA 95624

40 Francis Daniel Blaney, DTM

63 James G. Hart, DTM
175 Whippoorwill Dr.
Oak Ridge, TN 37330
64 Sherri Wood,DTM
For the protection of all members, use of a Toastmasters list of names, 3908 Hunters Green Dr.
Florence, KY 41042-3012
131 James Carleton Dr.
Winnipeg, MB. Canada R2P 0W6
such as this list of District Governors, or lists from any other
Toastmasters source,for any purpose other than for official Toastmasters 41 GeraldlneRay,ATM-S 65 Donna M. SokolowskI, DTM
business, is strictly prohibited. Member or Officer lists may not be used 337 N. Highland 4759 Haverton Lane
Pierre. SO 57501 Liverpool, NY 13090
for solicitation purposes at any level of the organization.
42 Danle Hardle, DTM 66 Frank Gulla, DTM
6419- 11th Ave. 2515 Whispering Oaks Ct.
Edmonton, AB, Canada T6L 4A1 Midlothian, VA 23112
F Kelly L.Teener, DIM 19 Patricia L. Amadeo, ATM
6661 Palamino Circle 2423 E. 16th Street 43 Belinda N. Houston, ATM 68 Ann S. Campbell, DTM
Yorba Linda, OA 92886 Des Moines. iA 50316 4084 Hemingway 18050 N. Mission Hills Dr.
Memphis, TN 38128-6311 Baton Rouge. LA 70810-7966
1 Phil Taylor, DTM 20 Julie Phillips, DTM
3435 Ocean Park Bivd #112 12033rd St. South 44 Vickie R. Sigler, DTM 69 Laurene Mulcahy, DTM
Santa Monica, OA 90405 Moorhead, MN 56560 2302 62nd St. 19 Ewing St.
2 Karen Evens, ATM LubbOCk.TX 79412 Lismore, NSW 2480, Australia
21 Sheila Hayes,ATM-G
13912 SE 10th
Ste. 325,3122 St. Johns Street 45 James Kokocki, DTM 70 Tony ZammK,DTM
Bellevue. WA 98005 Port Moody. BC, Canada V3H 2C7 P 0. Box 6393 P.O. Box 836
3 Jedle Kay Petra, DTM 22 Chris D. Langston-McCord, ATM-B Saint John, NB, Canada E2L 4R8 Hurstville. BC, NSW. Australia 1481
1240 W. 7th St.
Mesa, AZ 85201
15612 E 3rd Terr. South 46 Pamela R. Keyzer, DTM 71 Cecil Kirk, ATM
Independence. MO 64050 5400 Fieldston Road, Apt. 22D 2 Meadow Villas
4 Margaret B. FagettI, DTM Bronx, NY 10471 Dublin, Ireland
P.O. Box8115 23 Donna G. Labatt, ATM-B
Foster City, CA 94404-6971 2216 Fairway Terrace 47 Timothy S. Peairt, DTM 72 Jennifer Latta, ATM
Clovis. NM 88101 P.O. Box 19374 98 Ferry Rd.
5 Martin Olmeda, DTM Sarasota. FL 34276-2374 Edendale, Southland, New Zealand
3707 5th Ave. #620 24 Linda S. Cone,DTM
San Diejo. CA 92103 525 Valley View Dr. 48 Paul Puckett, ATM-S 73 Richard Brlggs, DTM
Ord, NE 68862 3418LeBron Court 14 Plummer Ave.
6 Yves H. Prevest, DTM
Montgomery. AL 36111-1325 Frankston, VIC, Australia
Apt. 125,920 Feltl Court 25 Robyn Hammonds, ATM-G
Minnetonka. MN 55343-7922 5316Vista Verde Drive 49 Thomas Yamachlka, DTM 74 Ray Elcott, DTM
7 Nancy McCarthy, ATM-B Arlington, TX 76017 1821-A WaiheeSt. Private Bag X097
2544 NE 41st Ave 26 Robert 0. Case, DTM Honolulu, HI 96817 Marshalllown, South Africa
Portland, OR 97212-2966 2379 Bellaire St.
50 Robin Dogllo, DTM 75 Ma. Christina A.Temblique, DTM
3 Edwin Roweld Jr., ATM-B Denver. CO 80207
8710 Park Lane, Apt, E Calvario Saluysoy Boundary
139 Heather Ridge Dr. Meycauayan
Chesterfield. MO 63017 27 Marianne Meadows,DTM Dallas, TX 75231-5536
21100 Twinridge Sq. Bulacan, Philippines
9 Michael J. Irvin, ATM-S Sterling, VA 20164
51 Adeline Leong, DTM
406 N. Howard St. No.3, Lcrong Mawas,Taman Foh Sang
Moscow. ID 84843-2718 28 Dulce Maria Renaud, DTM Kota Kinabalu
8351 Constitution, Apt. #204 Sabah, Malaysia
10 William C. Simpson, ATM Sterling Heights. Ml 48313 TERRITORIAL
7633 Normandie Blvd., Apt. B-39 52 Turhan Johnson, DTM
Middleburg Heights. OH 44130-6561 29 GIna C. Maddox, ATM-G 11461 Albers Street #11 COUNCIL CHAIRMEN
2654 Bay St. North Hollywood. CA 91601
11 Monte Ceate, DTM Gull Breeze, PL 32561 ■ YUKON/ALASKA COUNCIL
7360 Goat Hollow Rd. 53 Nelson P. Ayala, ATM OF TOASTMASTERS
Martmsville, IN 46151-8822 30 Alvln L. Joyner, DTM 167 South St.
Shelagh Smigh
12 Michael John Bayne, DTM 2125W. Concord Place Middletown, NY 10940-6752
Box 6052
5321 Via Chepo #5 Chicago, IL 60647-5406
54 John H. Powers, DTM Whitehorse, Yukon Terrrtoy
Riverside. CA 92507-6216
31 Marjorie Noack, ATM-B P.O. Box 1007
Canada Y1A5L7
13 Robert E. Humphreys,DTM 38 W. Main St. Pekin, IL 61555-1007
122 Witco Ln Georgetown, MA 01833 ■ CONTINENTAL COUNCIL OF
Petrolia. PA 16050-1410 55 Daniel T. Jackson, DTM EUROPEAN TOASTMASTERS
32 Dennis Lawrence Ker, ATM-B 7103 Quail Trace Desmond McGetnck
14 Mary Drew Hamilton, DTM 3628 South K St. San Antonio, TX 78250 4, rue Lapeyrere
P.O. Box 1002 Tacoma, WA 98408 75018 Pans, France
Alpharetta. GA 30009-1002
33 D. George Lund, DTM 56 Mary Ellen Hughes, DTM
15 Emma Lois Smith, DTM 9234 Stroud Dr. ■ JAPANESE COUNCIL OF
88 Lost Mountain Ct. Houston, TX 77036
831 E. 1000 South TOASTMASTERS
Henderson, NV 89014
Clearfield. UT 84015 Rika Oshima, CTM
34 Ma.Thalia Dominguez Corona, DTM 57 Dennis Dubro, CTM 4-14-12, #402
16 Oelores Myles, DTM Claveria 150 altos
673 Sammie Ave.
Hiyoshi Kohoku-Ku. Yokohama
5401 N. Briarwood Dr. Fremont. CA 94539
Col. Claveria, Mexico DF 02080 Kanagawa, Japan
Lawton, OK 73505
17 Jan Remer,DTM 35 Patricia Akey, DTM 58 Patricia Hill, DTM
125 Charing Cross Rd. ■ REPUBLIC OF CHINA
135 Lake Drive 5001 Willow Lane COUNCIL OF TOASTMASTERS
Irmo.SC 29063-2329
Bozeman, MT 59718 Vesper. Wl 54489 Erick Suen, ATM
18 FrankNelghoffJr, DTM 36 Bernadette L. Watson, DTM 60 Stephen H. Dockman, ATM Nan-Kang District(115)
1432 W. 37th St. 821 Saint Michaels Dr. 25 McDiarmid Lane Taiwan, Repubic of China
Baltimore. MD 21211-1923 Mitchellville, MD 20721-1963 Carleton Place, ON. Canada K7C 4S1

30 The Toastmaster ■ Septamber 199B

 HALL OF FAME

The following listings are Richard V. Stewart, 2374-52 Manitoba Hydro, 940-64 W. Bruce Norman, DTM,
arranged in numerical order Gea Ban Peng, 7903-52 Bundaberg, 3814-69 International Director 1961-63
Cathy Smith, 6720-55 Cape Anchor, 3621-74 Deborah 1.. Butterfield
by district and club number. Anita L. Wright, 5180-56 Frank B. Ingraham, Jr.
Alyda C. Miller, 7276-58 Stan Ellis and Joy Ellis, in memory
Van Petteway, 9886-61 of I'aul J. Cathey, District 38

DTM
Richard L. Randolph, 3930-63
Anne Him, 6063-69
Ralph C. Smedley Governor 1970-71
Past International Director Sandy
Mike Goebel, 6310-69 Robertson, DTM, and Kathy
Congratulations to these Margaret Wilson. 9504-70
Marie Murphy, 5073-70
Memorial Fund Robertson, in memory of Frank 1.
Spanglcr, International President
Toastmasters who have
John L. F. Buchner,880-70 1962-63, and Eleanor Spangler
received the Distinguished Nanette L. McLauchlan, 4298-72 Associate
Virginia Stone, ATM, in memory of
Toastmaster certificate, Joy Diane Ackrili, 6879-72 Venice IJorida Area Toastmasters Paul J, Cathey, District 38
Tony L. Stewart, 8171-72 Club No. 5486-47, in memory of Governor 1970-71
Toastmasters International's
Jane Lusby, 8344-72 Morris Levy Past International President Hubert
highest recognition. Avis A. Currie, 3511-72 Past District 13 Governor Michael E. "Dobby" Dobson, DTM,and
Marilyn L. A. Glen, 7678-72 T. Dalton, ATM, in memory of Helen Dobson, in memory of
I'rederick Springer, 9332-r Elizabeth Ellen Thomas, 6940-74 Patrick Lucey, DTM, District 13 Frank 1. Spangler, international
M.Jean Hendricks, 4419-1 David L. Sutdiffe, 4718-74 Governor 1988-89, and Beverly PrcsidenI 1962-63
Karen A. Evans, 3491-2 Belcher, .ATM-.S, District 13 Bill Manlinban and Edith
Ruth D. Gibbs, 9775-2 Governor 1990-91 Mantlnban. in memory of Joanna
Erancine Sample,801-3 District II National Association of Marie (Kelly) Weber, DTM
Kelli Jo McDouIett, 7793-3 Purchasing Management, in Past International President Robert
Donald V. Baptist, 6654-4
Gene E. Williams, 474-5
Anniversaries honor of Victoria Bergman
Club Builders International
W. Blakeley, DTM, in memory of
Earl Potter, International
Howard Simon Cox, 5369-6 Toastmasters(3ub No. 9576-4, in President 1968-69
Ana Anita L. Atok, 525-8 SEPTEMBER memory of David F. Ravetti, DTM Past International President John B.
Danille M. McConaughey, 9130-14 Miller, ATM, and Billle B. Miller,
Betty L. Cullins, 1375-14
65 years in memory of Earl Potter,
Patrick W. Larkin Jr., 2707-18 Tacoma, 13-32 International President 1968-69
Contributing Club Past International Director Sandy
Michael D. Adams, 9047-19
Kenneth Leroy Fry, 6021-19 50 years South Dade Toastmasters Club No. Robertson, DTM, and Kathy
2463-47 Robertson, in memoiy of FLarl
Nancy Uarbro, 5385-23 Knickerbocker, 137-46
Jolene Boshart, 2788-24 Toast of CIBC Toastmasters Club Potter, International President
No. 6717-60
Jacqiielyn Gfeller, 1297-24 65 years 1968-69

Linda I.. Payne, 2884-28 Ferguson Toastmasters Club No. Past International Director J. R.
Ken Degler Lincoln Trails, 1354-
R. James Diegel, 2883-28 525-8, in memory of Jim Pelinka, ATM, in memory of Earl
Moses Lake, 1349-9
Royal Wilkinson, 5988-30 Stickman and Gary Thurston Potter, International President
Silver Spring. 1314-36
Satchidananda M. Damaraju, 1968-69
9310-.30 35 years Mary Gates, A'I"M, in memory of
Donna M.Johansson, 9324-33 Robert Wagner, DTM,and Oscar
Wisconsin, 3490-35 Contributor Hurford, DTM
Gregorio Alvarez De La Fucnte,
West Bend, 3634-35 Past International Director Renate David Fitting and Carol Fitting, in
9436-34
Early Bird, 3659-47 E. Daniels, DTM, in memory of memory of Robert Wagner, DTM
Ma. Teresa Reboiledo, 5109-34
Silver Tongue, 1620-56
Linda Jane Napolitano, 834-35
Louis J. Kaufman, 3941-36
Rosita Hao Dee, 5437-36 30 years STAND-UP COMPDY
G. Earl Hill, 962-37 ciub TM De Tijuana, 3467-34
William F. Poland Jr., 6692-38 WDUKSIIDP
Leon L. Brandon Jr., 9040-39 25 years
Margaret Jean Ollett, 6324-42
HOME-STUDY COURSE SYSTEM
Eyeopeners, 2044-7
Cynthia Louisa Kirk, 5107-42
Stacy A. M. Moynes. 9386-42 Griffin Gabbers. 1613-14 With SANDl SHORE
Sylvia J. Laarhuis, 2161-42 Talk of the Town, 1861-46 (from the Comedy Store)
Sydney Journalists, 413-70
William D. Tighe, 9719-45
John B. Kiehlbauch, 3774-47 Randburg, 2934-74 Learn to communicate
Peter W. Broderson, 4454-47 through the language of comedy!
Robert t. Trawick, 1423-47 20 years
Diana l.oy, 5390-47 Le Gourmet, 317-F email: [email protected]
Deanna Othmer, 22-47 Portlandia, 2978-7 (24 hour recorcleo message)
Donald H. White, 7484-50 Strategic Talkers, 414-12
JoeBosso, 4015-50
Rosita Verdooren, 4067-51
Riian Center, 1991-19
Centervllle. 2190-19
»(M)-»37-D351
Gangaprasad Ganesh Sovani, Plattsmouth, 3560-24 YOU won't find another tyttem like It on the market todayl
7903-51 Texaco Downtown. 2972-56

The Toastmaster • September 1998 31

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