Welcome to SAP Cloud ALM

What is Application Lifecycle Management (ALM)?

Application Lifecycle Management (ALM) is the process of managing the lifecycle of
a software application, from inception to retirement. It encompasses planning,
development, testing, deployment, and maintenance.
ALM activities include:
 Requirements management
 Design and development
 Testing and quality assurance
 Configuration management
 Release management
 Deployment and operations
 Collaboration and communication
ALM practices use tools and technologies—version-control and bug-tracking
systems, project-management software, and automated build and deployment tools
—to streamline and automate development and maintenance, improve productivity,
and reduce errors.

What Is SAP Cloud ALM?

SAP Cloud ALM is a valuable tool included in your SAP Support subscription. It
serves as the central hub for implementing and operating intelligent cloud and
hybrid business solutions.
Implementation and operations run in parallel. To prevent unwanted impacts, SAP
Cloud ALM supports activities related to:
 Implementation: design, build, test, deploy.
 Operations: detect, analyze, correct, automate.
SAP Cloud ALM also makes service activities—preparation, delivery, sharing, and
follow-up—efficient and transparent.
The following image summarizes the activities SAP Cloud ALM supports for
implementation, operations, and service.

What's in it for Me?

As a user, partner, or SAP consultant, you can apply support resources more
effectively if you understand SAP Cloud ALM and how it ties into SAP Enterprise
Support. Let's get started!
SAP Cloud ALM Core Pillars
SAP Cloud ALM for Implementation, Operations, and Service relies on four core
pillars:
 Methodology includes requirements gathering, design, development, testing,
deployment, and maintenance. Clear goals, roles, and responsibilities ensure
efficient execution.
 Operation Automation focuses on automating repetitive and manual tasks to
reduce human error, improve efficiency, and accelerate development.
 Teamwork emphasizes collaboration and communication among stakeholders.
It ensures that everyone is aligned with project objectives, enables
knowledge sharing, and helps resolve conflicts.
  Integration refers to the connection and coordination of ALM tools.
Information flows smoothly, improving visibility, traceability, and control.

SAP Cloud ALM Facts and Figures

SAP Cloud ALM Facts and Figures
Here are some facts and figures to keep in mind as we explore ways the platform
supports implementation, operations, and research.
SAP Cloud ALM is:
 Included in SAP Enterprise Support and Subscription. SAP manages your
maintenance and operations with a transparent licensing and cost structure.
The initial offering contains 8 GB of memory and 8 GB of outbound data
transfer per month, making it accessible and cost-effective for businesses of
various sizes.
 Tailored for cloud and hybrid customers. SAP Cloud ALM supports a wide array
of SAP solutions, from cloud-based offerings to on-premise Advanced
Business Application Programming (ABAP) solutions like SAP S/4HANA, SAP
Business Suite, and SAP Business Warehouse. It also accommodates PI/PO
integration monitoring and non-SAP solutions.
 Cloud-native. You can have complete control with a customer-owned
software-as-a-service (SaaS) in 15 minutes. Daily integrated delivery and
biweekly feature releases keep the platform up-to-date and provide access to
the latest innovations.

SAP Cloud ALM for Implementation Overview

What Is SAP Cloud ALM for Implementation?
SAP Cloud ALM streamlines the essential phases of project implementation:
 Design: SAP Cloud ALM helps you leverage SAP best practice content for
efficient process modeling, essential for fit-to-standard workshops and
requirement management, aligning your project with industry best practices
and specific business needs.
 Build: SAP Cloud ALM supports configuration activities and extensions,
ensuring compliance with industry standards and efficient development to
meet your project objectives.
 Test: SAP Cloud ALM streamlines the management of integration and
acceptance tests with SAP content for manual and automated testing,
enhancing the reliability and readiness of your solutions.
 Deploy: SAP Cloud ALM orchestrates a smooth, controlled deployment to
production, reducing disruptions and ensuring a confident rollout of your
solutions for organizational benefit.

SAP Cloud ALM for Implementation Benefits

SAP Cloud for implementation offers the following benefits:
 Fast time-to-value through guidance and task-driven implementation.
 Harmonized implementation experience across SAP Cloud solutions.
 Instantly available, requiring no deployment or configuration.
 Fast onboarding of your project team.
 Automated collection and assignment of tasks to the project team.
 Comprehensive workspace for fit-to-standard workshops.
 Built-in transparency about implementation progress.
To explore further capabilities and use cases of how SAP Cloud ALM supports
implementation, please check out SAP Cloud ALM implementation Expert Portal

SAP Cloud ALM for Operations Overview

What Is SAP Cloud ALM for Operations?
SAP Cloud ALM for operations is a suite of tools and capabilities that helps
organizations:
 Detect: Proactively identify irregularities and deviations to maintain high-
performance quality in all your business processes.
 Analyze: Use advanced analytics to receive real-time alerts and address
issues promptly, minimizing disruptions.
 Correct and Automate: Predict and prevent anomalies through machine
learning, maintaining operational stability. Enhance process efficiency by
automating corrective actions, saving time, and reducing the risk of human
error.
Transparent reporting and monitoring tools help you track and measure your
performance against Service Level Agreements (SLAs). The resulting knowledge can
help you meet or exceed commitments to your customers.
Functional Overview
The following video provides an overview of SAP Cloud ALM for operations.
SAP Cloud ALM for Operations Benefits
How Can SAP Cloud ALM Help Operations?
SAP Cloud ALM offers several benefits to ensure that your business operations run
smoothly and effectively:
 Detect Anomalies: Proactively identify irregularities and deviations to
maintain high-performance quality in your business processes.
 Receive Immediate Alerting with Advanced Analytics: Use advanced analytics
to receive real-time alerts and address issues promptly, minimizing
disruptions.
 Early Anomaly Prediction with Machine Learning: Predict and prevent
anomalies through machine learning, maintaining operational stability.
 Automate Corrective Actions: Enhance process efficiency by automating
corrective actions, saving time, and reducing the risk of human error.
 Achieve Superior SLAs with Transparent Reporting: Transparent reporting and
monitoring tools enable you to track and measure your performance against
Service Level Agreements, consistently meeting or exceeding commitments
to your customers.

To explore further capabilities and use cases of how SAP Cloud ALM supports
operations, please check out the SAP Cloud ALM for Operations Support Portal.
SAP Cloud ALM for Services Overview
What Is SAP Cloud ALM for Services?
SAP Cloud ALM is a valuable tool for optimizing your use of SAP services, making
service delivery more efficient and transparent. It helps you collaborate with SAP to:
 Prepare: Access an SAP service plan that outlines suitable on-premise or
remote delivery options, along with the associated preparation tasks. This
enables you to make informed decisions about the delivery approach and
ensures that you are well-prepared for the services you'll receive.
 Deliver: During service delivery, SAP Cloud ALM allows you to monitor the
service delivery status. You can review preliminary results and identify high-
priority issues in a joint view, making it easier to address challenges and
ensure the successful execution of the services.
 Share: After service delivery, you can share digitized service reports with SAP.
This format simplifies the review of finalized issues and actions, making it
easy to consume and integrate the outcomes into your business processes.
 Follow-Up: SAP Cloud ALM supports the follow-up process by allowing you to
create and collaborate on the completeness of tasks based on the service
delivery results. This ensures that any outstanding actions are addressed
promptly and that service delivery is completed to your satisfaction.

SAP Cloud ALM for Services Benefits

How Can SAP Cloud ALM Help Service Delivery?
SAP Cloud ALM offers the following benefits to collaborate with SAP when delivering
services:
 Streamlined Collaboration: With SAP Cloud ALM, you can streamline
collaboration by involving all relevant stakeholders from end-to-end. This
ensures that everyone is on the same page, facilitating smoother and more
effective service delivery.
 Efficiency Enhancement: The platform increases efficiency by providing
shared access to all necessary information and assets at the required
granularity level. This means that your team can access the right resources
when needed, reducing downtime and improving productivity.
  Transparency: SAP Cloud ALM provides clarity by giving you a comprehensive
view of service delivery data, including historical, current, and scheduled
services. This transparency enables you to make informed decisions and
track the progress of services effectively.
 Standardized and Digitized Results: The platform allows you to receive
standardized and digitized service results quickly, making them easy to
consume and integrate into your processes. This accelerates the adoption
and utilization of service outcomes.
 Simplified Issue Tracking and Actions: SAP Cloud ALM simplifies issue tracking
and actions with integrated notifications. This means that you can quickly
identify and address issues, ensuring that service delivery stays on track.

Where Do I Begin?
Ready to try SAP Cloud ALM? Here are the suggested first steps.

 Learn: Visit the SAP Cloud ALM homepage on the SAP Support Portal to
explore presentations, recorded demos, live demos, videos, and more.
 Try: Take a test drive on the public demo system.
 Request within your company: Use System and Provisioning on SAP for Me to
request your SAP Cloud ALM tenant through portal administrator. It's usually
available within 15 minutes.
 Use: After a few setup steps, you can invite your team members to join. You
can also share insights and best practices with other customers in the ALM
Community.
Unlock SAP Cloud ALM with SAP Enterprise Support
SAP Cloud ALM seamlessly integrates with SAP Enterprise Support. As a result, SAP
Enterprise Support users have other ways to begin exploring.
SAP Value Map for SAP Cloud ALM
The SAP Value Map for SAP Cloud ALM is a central hub that offers everything that
you need for successful adoption: direct access to SAP experts, collaboration
forums, high-impact learning resources, and prescriptive guidance.

The SAP Value Map for SAP Cloud ALM provides structured steps to help you
understand, implement, and optimize SAP Cloud ALM: an introduction to SAP Cloud
ALM, guidance for implementation, operational use, and service delivery.
SAP Enterprise Support provides two other service offerings to jump start adoption
of SAP Cloud ALM:
 Mission in the SAP Discovery Center: Explore the "Onboarding and First Steps
with SAP Cloud ALM" digital service. It provides step-by-step guidance for
requesting SAP Cloud ALM and completing initial setup tasks. This resource is
designed for you to consume at your own pace, ensuring a flexible
onboarding process. You can find more information in the related blog post.
 Expert Guided Implementation: Engage in a multi-day remote service
delivered in a one-to-many format, covering onboarding, initial setup, and
SAP Cloud ALM scenarios such as implementation, operations, and service.
This service allows dedicated time for hands-on activities within your
customer environment. For more details, refer to the associated blog post
Learn More about SAP Cloud ALM

Want more? Here are a few more links to explore and share with your team:
Key Learning Links
 The SAP Cloud ALM Learning Portal is your one-stop destination for all your
learning needs regarding SAP Cloud ALM.
  To understand the value of SAP Cloud ALM and how you can get quickly up to
speed, see the adoption cases. These pre-defined use cases help you to
quickly adopt SAP Cloud ALM based on typical customer scenarios.
 SAP Cloud ALM plays an essential role in supporting the adoption of clean
core. Want to know more? Explore further via this link to check out the
details: Clean Core.
Product Information
 SAP Cloud ALM overview
 SAP Cloud ALM for implementation
 SAP Cloud ALM for operations
 SAP Cloud ALM for service
Onboarding
 How to request SAP Cloud ALM?
 How to set up SAP Cloud ALM?
Updates to Stay Current
 Events
 Newsletter
 Community
Training
 Learning Journey: SAP Cloud ALM for implementation
 Learning Journey: SAP Cloud ALM for operations
 Expert Guided Implementation service
 Mission "Onboarding and first steps"
Additional Information
 Documentation
 Supported Solutions
 SAP Cloud ALM usage rights
 Product Road Map
 SAP Cloud ALM Home Page on the SAP Support Portal
 SAP Cloud ALM how-to videos on YouTube
 SAP Cloud ALM help documentation
  Try SAP Cloud ALM yourself on the public demo tenant
 See what SAP solutions are supported by SAP Cloud ALM today
 Learn about recently delivered SAP Cloud ALM features
 How to transition from SAP Solution Manager to SAP Cloud ALM
Portals
Finally, portals are available for:
 implementation
 operations.