The SV9100

Quick Install Guide:

UNIVERGE ST500
Mobile Client

www.nec-enterprise.com
NEC SV9100 Communication System

This guide explains the installation, configuration and operation of the UNIVERGE ST500 Mobile Client for the
SV9100 Telephone System.

Further information is available on BusinessNet.

Please keep all information supplied for future reference.

Regulatory Notice.
Refer to the Declaration of Conformity, Regulatory and Safety Considerations shown in the SV9100 Hardware
Manual.

Warning: This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

Other Documentation available:

 UNIVERGE ST500 for iOS – Configuration Manual
 UNIVERGE ST500 for iOS – Operation Manual
 UNIVERGE ST500 for iOS – Quick Reference Guide
 UNIVERGE ST500 for Android – Configuration Manual
 UNIVERGE ST500 for Android – Operation Manual
 UNIVERGE ST500 for Android – Quick Reference Guide

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Contents
1- ST500 Overview ..................................................................................................................................................4
2- System Requirements ........................................................................................................................................5
Device Support ...................................................................................................................................................5
Communication Server Support .........................................................................................................................5
Licenses .............................................................................................................................................................5
3- SV9100 Configuration for UNIVERGE ST500 Mobile Clients .........................................................................6
ST500 IP Configuration ......................................................................................................................................7
ST500 VoIP Resource IP Addressing ................................................................................................................7
ST500 Basic Settings .........................................................................................................................................8
ST500 Extension Settings ..................................................................................................................................8
ST500 Audio CODEC Settings...........................................................................................................................9
ST500 DTMF RFC2833 Settings .......................................................................................................................9
ST500 COS Assignment Per Mode .................................................................................................................10
ST500 COS Options .........................................................................................................................................10
4- SV9100 Advanced Configuration Items for ST500 Mobile Clients ..............................................................11
ST500 NAPT Setup ..........................................................................................................................................12
ST500 NAPT Exempt Networks .......................................................................................................................12
ST500 Extension Settings ................................................................................................................................13
ST500 Alarms ...................................................................................................................................................13
ST500 iOS Push Notification Service ...............................................................................................................14
5- ST500 Installation and Configuration on Android Devices ..........................................................................15
Installation from Google Play ...........................................................................................................................15
Starting the ST500 Mobile Client for the first time............................................................................................16
Configure the ST500 Mobile Client ..................................................................................................................19
................................................................................................................................................................................23
6- ST500 Installation and Configuration on iOS Devices .................................................................................24
Installation from iOS App Store ........................................................................................................................24
Starting the ST500 Mobile Client for the first time............................................................................................25
Configure the ST500 Mobile Client ..................................................................................................................27

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1- ST500 Overview
This Quick Install guide describes how to install and configure the UNIVERGE ST500, a smart device client app
that allows you to make and receive calls from anywhere, as if you were at your desk.

While in the office, connect to Wi-Fi and you are ready to handle your calls. While outside the office you can use
Wi-Fi Hotspots or your mobile data (3G / 4G1) to handle your calls without incurring further mobile call costs2.

UNIVERGE ST500 can also offer video calling using the H.264 codec for video calls, so UNIVERGE ST500
supports video calling with other standard SIP phones who also support the H.264 codec.

UNIVERGE ST500 Mobile Client is supported on both Apple iOS and Google Android OS.

1 Due to the characteristics between 3G and 4G services, and also variable factors such as signal strength and antenna congestion, voice
calls over 3G connections may suffer voice quality issues and 4G connections are preferred although may still suffer. When using mobile data
connections, the G.729 audio CODEC is recommended to be used for minimal bandwidth usage.
2
Fees for data usage may apply. Check with your service provider when using UNIVERGE ST500 over data plans.

Network Configuration Example

NOTE1: Remote video calling for UNIVERGE ST500 Mobile Clients is only supported over a VPN connection.

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2- System Requirements
Item System Requirements
Supported OS Android 4.0.3 ~ 8 (Video feature needs 4.4) or later. (See NOTE1 below).
iOS Supports only the latest version released by Apple Inc.
NOTE1: Android notification dots and multi-window function are not supported.

“UNIVERGE ST500” Application is available on Google Play and iOS app stores

Device Support
 Android Smartphones and Tablets (Tablet devices only operate in Portrait mode)
 iOS Devices:
o iPhone 6 / 6 Plus
o iPhone 6s / 6s Plus
o iPhone 7 / 7 Plus
o iPad Air 2
o iPad Mini 3/4
o iPad Pro (9.7inch/12.9inch)

Communication Server Support

 SV9100 v8.0Main Software or later
o v8.5Main Software required for iOS Push Notification Service

Licenses
 SV9100
o EU901001 (SV9100 NEC STD SIP IP PHONE01 LIC) per UNIVERGE ST500 Client
o BE114050 (SV9100 R8 Version License) for iOS Push Notification Service

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3- SV9100 Configuration for UNIVERGE ST500 Mobile Clients

This Quick Install Guide will cover the UNIVERGE ST500 configuration. For other system configurations please
refer to the relevant SV9100 manuals.

You must have SV9100 PCPro installed to your laptop/PC, this can be downloaded from BusinessNet, refer to the
Quick Install Guide – SV9100 PCPro.

Before you configure your system it is important that you:

 Plan your requirements before you start.
 Have sufficient EU901001 SV9100 NEC SIP Licenses installed for the required number of UNIVERGE
ST500 Mobile Clients.
While you configure your system it is advised that you:
 Make a record of your configuration as you make each change.
 Make small changes, upload to the SV9100 and test the changes. Avoid making all your changes at once
as this can make testing more difficult.
With the default/factory settings:
 UNIVERGE ST500 Mobile Clients are not configured

UNIVERGE ST500 Mobile Client configuration is not included within the Initial Setup Wizard, use Easy Edit to
configure UNIVERGE ST500 Mobile Clients.

From Mandatory level view select Applications + ST500

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ST500 IP Configuration

ST500 VoIP Resource IP Addressing

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ST500 Basic Settings

ST500 Extension Settings

Note: Peer to Peer Mode is required to be enabled for video calling.

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ST500 Audio CODEC Settings

Depending on the Codec Type selected for your UNIVERGE ST500 extensions on the ST500 Extension Settings
screen. Configure the correct codec profile on this screen.

NOTE: The Maximum Audio Frame Size supported by the UNIVERGE ST500 Mobile Client is either 20ms or 40ms, so depending on the
above Audio Capability Priority selection, the correct codecs Maximum Audio Frame Size should also be either 20ms or 40ms (Default is
normally 20ms)

ST500 DTMF RFC2833 Settings

Use Profile 1 to assign the operation of DTMF digit sending for UNIVERGE ST500 calls.

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ST500 COS Assignment Per Mode

ST500 COS Options

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4- SV9100 Advanced Configuration Items for ST500 Mobile Clients

After the basic steps in section 3- SV9100 Configuration for ST500 Mobile Clients have been completed, these
additional steps can be configured for:

 Using UNIVERGE ST500 Mobile Clients remotely from Wi-Fi hotspots/Cellular Networks using NAPT
connections to the communications server.
 Alarm Reporting

From Advanced level view select Applications + ST500

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ST500 NAPT Setup

Note1: If NAT is enabled, then SIP signalling port (Default 5070) assigned in Easy Edit > Applications > ST500 > ST500 Basic Settings >
Registrar/Proxy Port (“PRG 84-20-01”) MUST be forwarded from the router to VOIP IP Address assigned in Easy Edit > Applications > ST500
> ST500 IP Configuration (“PRG 10-12-09”).
Note2: If NAT is enabled, then RTP/RTCP port(s) assigned in Easy Edit > Applications > ST500 > ST500 VoIP Resource IP Addressing must
be forwarded from the router to the VOIPDB DSP IP Address assigned in Easy Edit > Applications > ST500 > ST500 VoIP Resource IP
Addressing (“PRG 84-26-01”).
Note3: Video calling is supported for remotely connected UNIVERGE ST500 Mobile Clients using NAT mode but requires the SV9100 IPLE
Video Streaming feature configured in order to bridge the video connection.

ST500 NAPT Exempt Networks

For locally connected IP terminals not connecting to the communication server using NAPT Mode, enter the
network address ranges of those devices in this table. This includes any network devices connecting over VPN
connections.

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ST500 Extension Settings

ST500 Alarms
Alarms can be configured to give information on errors with UNIVERGE ST500 Mobile Clients, and the SV9100.
Please refer to the below table for further details on the alarms and their information reported.

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Alarm Alarm
Report Name Content of Alarm Possible Cause(s)
No. Type
61 Not Disabled SIP extension Failed in the registration of a SIP extension The registered port is used by
Enabled trouble information. terminal. other extension.

The SIP extension terminal was not able to The number of licenses is
acquire a DSP. insufficient.

• At Registration to SV9100 of the SIP DSP of IPLE was not able to

extension terminal. be acquired.

• When you cannot acquire the DSP resource

when it sends it.
64 Major Disabled VoIPDB LAN Link The link of LAN of VoIPDB disconnected. LAN cable is defective.
Error.
Connected network device
not working.

Defect in IPLE.
65 Not Disabled VoIPDB trouble When DSP of VoIPDB notifies Error. Defect of IPLE.
Enabled information.
66 Minor Disabled SIP extension More than the number of licenses to which Lack of number of licenses.
License Error. the SIP extension terminal was turned on at
REGISTER.
68 Minor Disabled VoIP DSP All Busy Provides alert when all Not enough DSP resources in
Alarm 1DSP resources are being system.
.used.

2. Used to troubleshoot or alerting when

upgrade is needed.

ST500 iOS Push Notification Service

For iOS 11 or higher ST500 clients the Push Notification Service can be enabled for reliably notifying the ST500
user of incoming calls and MWI at the client.

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5- ST500 Installation and Configuration on Android Devices

Installation from Google Play

Follow the steps below to get the UNIVERGE ST500 Mobile Client installed on your Android device.

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Starting the ST500 Mobile Client for the first time

Follow the steps below to start using the UNIVERGE ST500 Mobile Client on your Android device.

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Configure the ST500 Mobile Client

Follow the steps below to configure the UNIVERGE ST500 Mobile Client on your Android device to
connect to the SV9100 telephone system.

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Profile Settings

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Telephone System Settings

Note1: A Connection type set to Any is recommended if the UNIVERGE ST500 is to be used over Wi-Fi networks as well as remotely over
3G/4G mobile data.
Note2: Enter a Wireless LAN SSID and set the connection type to Wi-Fi and when the device connects to that SSID the configured profile will
automatically be used.

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Telephone Service Settings

Call Quality Settings

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Exit the Profile configuration settings and the UNIVERGE ST500 Mobile Client will attempt to register to the
SV9100. If the client fails to connect re-check your configuration settings and try again.

You should now be ready to use your UNIVERGE ST500 mobile client.

Please refer to the UNIVERGE ST500 for Android – Operation Manual or UNIVERGE ST500 for Android –
Quick Reference Guide for further information on how to operate your client.

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6- ST500 Installation and Configuration on iOS Devices

Installation from iOS App Store

Follow the steps below to get the UNIVERGE ST500 Mobile Client installed on your iOS device.

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Starting the ST500 Mobile Client for the first time

Follow the steps below to start using the UNIVERGE ST500 Mobile Client on your iOS device.

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Configure the ST500 Mobile Client

Follow the steps below to configure the UNIVERGE ST500 Mobile Client on your Android device to
connect to the SV9100 telephone system.

Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0 27

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Profile Settings

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Telephone System Settings

NOTE: Push notification is a newer notification feature from Apple and available to iOS 11 or higher supported devices. This is also supported
by the SV9100 when using R8.5 or higher main software.

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Telephone Service Settings

Call Quality Settings

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Exit the Profile configuration settings and the UNIVERGE ST500 Mobile Client will attempt to register to the
SV9100. If the client fails to connect re-check your configuration settings and try again.

You should now be ready to use your UNIVERGE ST500 mobile client.

Please refer to the UNIVERGE ST500 for iOS – Operation Manual or UNIVERGE ST500 for iOS – Quick
Reference Guide for further information on how to operate your client.

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www.nec-enterprise.com

32 Quick Install Guide – UNIVERGE ST500 Mobile Client v1.0