Mid-December 2021, Volume 23, No.

24

Disabling the
Chevrolet
Multi-Flex
Tailgate
& GMC
MultiPro
Tailgate
Function
The Chevrolet Multi-
Flex tailgate and GMC
MultiPro tailgate (RPO QK2) Disabling the Chevrolet
Multi-Flex Tailgate and
available on the 2022 GMC MultiPro Tailgate Function . . . 1

Silverado 1500, Silverado Diagnosing Engine Sounds . . . . . . . . 3

2500/3500, Sierra 1500 Shift to Park Message on
and Sierra 2500/3500 offers Camaro Models . . . . . . . . . . . . . . . . . 4
Wrinkle in Hood Stripe or
flexibility and functionality Hood Wrap New STC Course Catalog for
2022 Now Available. . . . . . . . . . . . . . 5
designed to improve loading,
unloading and access to Air Conditioning Blows
Warm Air . . . . . . . . . . . . . . . . . . . . . . 7
the cargo box. see page 6

CONTINUED ON PAGE 2

CUSTOMER CARE AND AFTERSALES

Disabling the Chevrolet Multi-Flex Tailgate
and GMC MultiPro Tailgate Function
It features a primary gate and inner gate, both of which may damage the tailgate due to the amount of clearance between
are released using the buttons on the tailgate. The primary the hitch receiver and the lowered inner gate. The inner gate is
gate also can be released remotely using the Remote Keyless equipped with an enable/disable feature to prevent it from being
Entry transmitter (key fob) or the button on the center of the opened when a hitch or other equipment is installed that could
instrument panel. The tailgate is not power operated. damage the inner gate when lowered.

To disable the inner gate from opening, press and hold the upper
DISABLING THE INNER GATE
button on the tailgate for 3 seconds. The key fob must be within
There are two release buttons on the tailgate. Unlock all doors 3 feet (1 meter) of the rear bumper.
to use the tailgate buttons. To open the primary gate, press
the lower button. Press the upper button to release only the
inner gate.

Press and hold the upper button to disable the inner gate.

Press the lower button to release the primary gate and the The tail lamps will flash when the inner gate has been disabled.
upper button to release the inner gate.
The inner and outer gates can still be operated like a traditional
tailgate, but the inner gate will not be able to be opened alone.
To open the primary gate and the inner gate at the same time,
To enable the inner gate function, press and hold the upper
press the lower button and then the upper button consecutively.
button on the tailgate for 3 seconds until the tail lamps flash. The
Do not lower the inner gate with the primary gate open (easy inner gate can then be opened separately from the outer gate.
access or step positions) if a hitch ball or trailer is attached. This
TIP: If the inner gate is not functioning properly, check that it has
not been disabled (possibly inadvertently) by the owner. Re-enable

Clearance between hitch receiver and lowered inner gate.

Release bar

CONTINUED ON PAGE 3

Mid-December 2021 – Page 2

 Diagnosing
Engine Sounds

If an engine ticking or knocking sound is noticed on some

2019-2022 Silverado, Sierra; 2021-2022 Tahoe, Suburban,
Yukon and Escalade models equipped with the 5.3L V8
engine (RPO L84) or 6.2L V8 engine (RPO L87), it may be
helpful to diagnose if the sound is isolated to the upper or
lower end of the engine, narrowing the possible location of
the sound source.

To verify if the sound is coming from an accessory drive

component, remove the accessory drive belt and briefly run
a lifter since that is what is being commanded, potentially
the engine.
leading to unnecessary lifter replacement.
Next, using GDS2, select Cylinder Power Balance in the
Engine sounds that are noticeably affected by cylinder
Fuel System section of the output control functions. Cancel
cancellation are typically considered a "lower end noise," such
cylinders one by one and check if the sound noticeably
as a connecting rod bearing, wrist pin, etc., whereas valvetrain
changes. If the sound changes, make a note of which
noises are not generally impacted by this procedure.
cylinder(s) made the most impact on the noise.
Review the appropriate Service Information engine noise
TIP: Do not use the GDS2 control function Cylinder
diagnostics for further isolation of a specific component.
Deactivation for this procedure. Cylinder Deactivation is for
deactivating the lifters and is intended for misfire/Dynamic Thanks to Tim Lightfoot
Fuel Management system diagnosis. Using this function
for noise diagnosis can be misleading since it may change/
eliminate a lower end noise and give the impression it is

the inner gate and check operation before continuing with any
diagnosis or repairs.

TAILGATE FUNCTIONS
The tailgate has six functional positions, including a load stop to
help secure cargo and a step for easier access to the cargo box.

Press the release bar on the inside of the tailgate to open the load
stop or lower the step.

The inner gate step — load rating of 375 lbs. (170 kg) — has a
convenient fold-up assist handle on the left side of the cargo box.
Full-width step position
To use the handle, lift it up until it locks in the open position. To
store the handle, pull the release lever toward the ball end of the
handle and push the handle back to the closed position. Thanks to David MacGillis

Mid-December 2021 – Page 3

 Shift to Park Message on
Camaro Models
Some 2016-2020 Camaro models equipped with the 8-speed Next, install the new transmission control assembly. When
automatic transmission (RPO M5T, M5U) or 10-speed automatic reconnecting the transmission range selector shift cable to the
transmission (RPO MF6, MGL, MI1, MI2, MI4) may have a Shift to transmission, verify all connections are fully seated and properly
Park message displayed on the Driver Information Center (DIC). engaged.

Automatic transmission

Jumper harness
The Shift to Park message may be caused by the park switch
being unable to pull the signal circuit low, telling the Body
Control Module (BCM) that it is electronically in Park. If this After repairs are complete, start the vehicle and verify that the
condition is found, install a jumper harness and replace the Shift to Park message is not displayed on the DIC.
transmission control assembly.

To install the jumper harness, first remove the front floor console
and related components, and the transmission control assembly.

Transmission control assembly

Front floor console

For more information, including part numbers, refer to Bulletin
#21-NA-245.

The jumper harness should be installed between the shift control Thanks to Kurt Hoezee
and the console body harness connector. Be sure that the jump
harness is not twisted or kinked when installed.

Mid-December 2021 – Page 4

 New STC Course
Catalog for 2022
Now Available
The new 2022 GM Service Technical College (STC) Course
Catalog (U.S.) is now available on the Service Technician Training,
Recruiting, Retention, and Recognition App on GlobalConnect
and on GMSTC.com. The course catalog has been updated with
the current GM STC course curriculum and divisional training
requirements along with a variety of other training information,
including an overview of the technician training program and
performance-based curriculum as well as details about training
provided by GM-approved suppliers and other helpful learning The Medium Duty category does not have a training path in the
resources. Center of Learning.

The 2022 catalog also features an overview of GM STC training, VIEW THE CATALOG
the current Service Training Standards (STS), the recommended
path to 100% STS, and how to achieve GM Master Technician
Certification (MTC) and GM World Class Technician certification.

Center of Learning training is available at the dealership

through a variety of media. GM STC courses have evolved
from traditional instructor-led to blended learning with more
flexible delivery methods while emphasizing performance-based
outcomes. Available training courses are offered in a variety of
delivery methods, such as Web-Based Training (WBT), Interactive
Video, Virtual and Performance Instructor-Led Training (V/P-ILT),
Performance Support Object (PSO), Video On Demand (VOD),
Diagnostic Exercises (DE), and Hands-On Training. Download the catalog from the Service Technical Training,
Recruiting, Retention, and Recognition App
The 2022 Dealer Divisional STS and MTC Requirements include
16 certification areas covering cars and light-duty trucks:
1. Emerging Issues To view and save the 2022 catalog for reference throughout the
2. Fundamentals year:
3. Engine Repair • Launch the Service Technical Training, Recruiting, Retention,
4. Automatic Transmission/Transaxle and Recognition App from GlobalConnect.
5. Steering and Suspension • Select the Communications tab and then the Training Materials
6. Electrical/Electronics Systems category.
7. Heating, Ventilation and Air Conditioning
• Select the 2022 GM STC Course Catalog to download a copy.
8. Brakes
9. Engine Performance For information regarding enrollment, specific charges and/or
10. Diesel Engine Performance program information, contact the Center of Learning Help Desk
11. Manual Drivetrain and Axle using the Live Chat feature on the Help page on
12. Mechanical /Electrical Body Repair www.centerlearning.com.
13. Hybrid/Electric Vehicles (Advanced Technology Vehicles)
Thanks to Eric Kenar
14. Bi-Fuels
15. Body Structural Repair (I-CAR)
16. Paint and Refinish

Mid-December 2021 – Page 5

Wrinkle in
Hood Stripe or
Hood Wrap
A wrinkle or bubble may be seen in the stripe decal or hood wrap
around the outer edges of the hood air scoop on some 2019-
2022 Camaro models.

The wrinkle or bubble may be caused by the edges on the bottom

of the hood air scoop pressing deep into the stripe or hood wrap,
causing air pockets to form over time.

To correct the wrinkle or bubble condition, first remove the

hood air scoop from the hood. The hood air extractor water
deflector must be removed before the hood air scoop. Follow the
procedures under Hood Air Scoop Replacement (ZL1 with A1Y) in
the appropriate Service Information. Remove the hood air scoop from the hood.
Place the removed hood scoop facing downward and locate the
inner and outer tuning ribs.

Use sandpaper to sand

down the ribs. For
additional clearance
between the air scoop and
the hood, add an extra
layer of foam tape on top
of the existing tape.

Next, remove the decal

striping or wrap from the
hood. A new stripe or
Inner and outer tuning ribs
hood wrap will need to be
installed.

TIP: Before wrapping the

edges where the hood air
scoop is mounted, mix
a chemical solution with
70% Isopropyl alcohol that
is mixed to a ratio of 25% Wrinkle around the hood scoop
alcohol to 75% water. Use
the solution to spray the
adhesive side and then wrap it over the edges to help provide
Sand down the ribs.
extra adhesion.

Once the new striping or hood wrap is installed, wait 30 minutes

Refer to Bulletin #20-NA-168 for more information about
to allow for curing before reinstalling the hood air scoop.
servicing the 1LE hood wrap.
The Camaro 1LE hood wrap must be installed by a certified
For additional repair information, including part numbers, refer to
“wrap” technician. If your dealership/body shop does not
Bulletin #21-NA-290.
have a certified installer, contact Kay Automotive Graphics for
information about local certified installers near your dealership. Thanks to Kurt Hoezee

Mid-December 2021 – Page 6

Air Conditioning Blows Warm Air
The air conditioning may blow warm air on some 2021-2022
Tahoe, Suburban, Yukon and Escalade models. The Check Engine
MIL may be illuminated and DTCs B1AA3 (Run/Crank Relay
Coil Control), U3018 (Control Module Input Power Circuit 1/2
Correlation) and U3505 (Control Module Input Power 2 Circuit
Low Voltage) may be set.

Access the front floor console lid hinge area to Check if the two circuits to the compartment lamp are
inspect the wiring. shorted together.

In some cases, the two circuits to the compartment lamp

These conditions may be the result of circuit 4786 in the front
will be broken and shorted together. Repair any damaged
floor console compartment lamp shorting out, opening the
circuits following the wiring repairs in the appropriate Service
BCM 2 fuse F4DR. If the cause is not found after following the
Information.
Service Information diagnostics for any DTCs set, access the front
floor console lid hinge area to inspect the wiring for the console For additional information about wiring repairs, refer to Bulletin
compartment lamp. 10-00-89-005.

Thanks to Jim Will

Publisher: Production Manager:

Michael O'Hare Marie Meredith
GM Customer Care and Aftersales
Creative Design:
Editor: 5by5 Design LLC
GM TechLink is published for all Lisa G. Scott [email protected]
GM retail technicians and service GM Customer Care and Aftersales
Write to:
consultants to provide timely information
Technical Editor: TechLink
to help increase know­ledge about GM
Mark Spencer PO Box 500, Troy, MI 48007-0500
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[email protected]
of the service department. GM TechLink on the Web:
GM GlobalConnect

General Motors service tips are intended for use by professional t­echnicians, not a “do-it-yourselfer.” T­hey are written to inform those t­echnicians of conditions that
may occur on some vehicles, or to provide­information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety
instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the information applies to your vehicle or that your vehicle
will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the
information. Inclusion in this publication is not n
­ ecessarily an endorsement of the individual or the company. All information contained herein is based on the latest
information available at the time of publication and is subject to change without notice.
Copyright © 2021 General Motors. All rights reserved.

Mid-December 2021 – Page 7