RESUME
ABHISEK KUMAR
Email id – [email protected]
Phone No- 8273915822 8057214546
CARRIER OBJECTIVE:
Placement in an IT unit where work culture is conducive to career growth, education,
and skills get honed to meet new challenges and team spirit and play enhance the
performance and bring results.
WORK EXPERIENCE:
1 year experienceL1 desktop support engineer in DR.ITM LTD Kashipur (Uttarakhand).
Organization : DR.ITM LTD.
Designation : IT Executive
Support Type : L1 Desktop Support Engineer
Job Profile : Troubleshooting of Desktop Hardware and Software
related issues.
Work - 1 April 2017 to 30 June 2018
Current company indigo airlines Gurgaon and payroll mfx .
Designation - IT executive
Support type - desktop support engineer
Work as 31 July 2019 to till
RESPONSIBILITY:
• Provide technical support into 24X7 to users for resolving IT related issues within
SLA.
• Supervise complaint ticketing system(BMC) and follow timely resolution of all work
orders.
• Co-ordinate with clients for any IT related issues or escalation.
• Troubleshooting virus related problem and installing Antivirus(Symantec End Point
Protection 14.0 and mcAfee )
• Installation & troubleshooting of critical applications like Avaya and Genesys.
• Install new software releases, system upgrades, evaluate and install patches
and resolve software/Hardware related problems.
• Manage Client application functioning and planned activities.
• Windows maintenance, upgrade & update the windows.
• MS outlook configuration, Outlook backup & restore and troubleshooting
• Disk Management, partitions
• Troubleshooting of hardware and O/S
• Remote desktop and Remote assistance support
• Team viewer configuration. And any desk configuration
• User Profiles Backup and Restore.
• Maintain inventory of all production floor with proper details.
• Citrix issue.
KEY SKILLS:
OS Environment:
• Installation, Up gradation, Troubleshooting of Windows XP, Windows Vista &
Windows 7/ 8, 10.
Packages:
• Microsoft Office 2003 & 2007 2010, 2016 and office 365 , Microsoft Outlook.
TECHNICAL SKILLS:
• Issue H/W, S/W and accessories to users
• Internet & LAN configuration, troubleshooting
• Manage shared folder and devices through permission
• Software troubleshooting update and patch installation
• User Profiles Backup and Restore.
• Create and manage new users, email IDs and resolve related problems.
• Manage Domain environment for two sites through remote support (Team Viewer,
any desk).
• Configuring & backup Microsoft outlook for user and troubleshooting Mail
Problem
• Internet access for the LAN through Proxy setting
• Data Cards configuration and troubleshooting.
• Disk Management, partitions.
• Inventory management.
ACADEMIC QUALIFICATION:
Examination Board Year of passing
Graduation Kumaun University 2018
(uttarakhand )
12th U.K BOARD 2013
10th U.K BOARD 2010
TECHNICAL QUALIFICATION:
• DIPLOMA IN COMPUTER SCIENCE ENGINEERING (2016)
• Attended web designing training for one month at TECHNOIETIC INDIA LLP
Haldwani.
LANGUAGE KNOWN:
• English
• Hindi
PERSONAL DETAILS:
• Father’s Name : Indra lal
• Permanent Address :Shivnathpur new basti maldhan
chour
• P.O.: Chandra nagar
• Block: Ramnagar
• Dist.: Nainital
• Pin: 244713
• State: Uttarakhand
• Date of Birth : 01 July 1994
• Sex : Male.
• Marital Status : Single.
• Nationality : Indian.
• Religion : Hindu.
• Hobbies : Listen to Music, Playing Volley Ball,
Surfing Internet.
PERSONAL QUALITIES:
• Positive attitude, Easy to be with ,Confidence, Flexible, a very trustworthy
person,
Teamwork and Hard work.
DECLARATION:
I hereby declare that the above information furnished are true and correct to the best
of knowledge.
PLACE:
DATE :
