Instruction Manual

Mode d’Emploi

Smart Vacuum Cleaner

 CONTENTS
1.Important Safety Instructions .................................................... 01

2.Overview ........................................................................................ 04

3.Product Components ................................................................ 05

4.Accessory Instructions ................................................................ 06

5.Assembly ........................................................................................ 08

6.Product Operation ..................................................................... 10

7.Daily Maintenance ..................................................................... 19

8.Specification ............................................................................... . 22

9.Troubleshooting .......................................................................... . 23

10.Warranty ..................................................................................... . 25
Important Safety Instructions

SAVE THESE INSTRUCTIONS

Household use only.
When using an electrical appliance, basic precautions should always be followed,
including the following:
READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE), Failure to follow the
warnings and instructions may result in electric shock, fire and/or serious injury.

WARNING–To reduce the risk of fire, electric shock, or injury:

1. This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or instruction concerning use
of the appliance in a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall not be made by
children without supervision.
2. For INDOOR use ONLY. Do not use the appliance in outdoors, nor in commercial
or industrial environments. Do not use the appliance on wet surfaces or surfaces
with standing water.
3. Do not allow to be used as a toy. Close attention is necessary when used by or
near children, pets or plants.
4. Use only as described in this manual. Use only manufacturer’s recommended
attachments.
5. Do not use with damaged cord or plug. If appliance has been dropped,
damaged, left outdoors, dropped into water, or is not working as it should, return it
to a service center.
6. Do not handle charger, including charger plug, and charger terminals with wet
hands.
7. Do not put any object into openings. Do not use with any opening blocked; keep
free of dust, lint, hair, and anything that may reduce air flow.
8. Keep hair, loose clothing, fingers, and all parts of body away from openings and
moving parts.
9. Use extra care when cleaning on stairs.
10. Do not use to pick up flammable or combustible liquids, such as gasoline, or use
in areas where they may be present.
11. Do not pick up anything that is burning or smoking, such as cigarettes, matches,
or hot ashes.
12. Do not use without filter.
13. Prevent unintentional starting. Ensure the switch is in the off position before
connecting to battery pack, picking up or carrying the appliance. Carrying the
appliance with your finger on the switch or energizing appliance that have the
switch on invites accidents.
14. Disconnect the battery pack from the appliance before making any adjustments,
changing accessories, or storing appliance. Such preventive safety measures reduce
the risk of starting the appliance accidentally.
15. For the purposes of recharging the battery, only use the detachable supply unit
provided with this appliance. A charger that is suitable for one type of battery pack
may create a risk of fire when used with another battery pack.
16. Use appliances only with specifically designated TINECO battery packs. Use of
any other battery packs may create a risk of injury and fire.
17. When battery pack is not in use, keep it away from other metal objects, like paper
clips, coins, keys, nails, screws or other small metal objects, that can make a connec-
tion from one terminal to another. Shorting the battery terminals together may cause
burns or a fire.
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18. Under abusive conditions, liquid may be ejected from the battery; avoid contact.
If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally
seek medical help. Liquid ejected from the battery may cause irritation or burns.
19. Do not use a battery pack or appliance that is damaged or modified. Damaged
or modified batteries may exhibit unpredictable behavior resulting in fire, explosion
or risk of injury.
20. Do not expose a battery pack or appliance to fire or excessive temperature.
Exposure to fire or temperature above 266°F (130°C) may cause explosion.
21. Follow all charging instructions and do not charge the battery pack or appliance
outside of the temperature range specified in the instructions. Charging improperly
or at temperatures outside of the specified range may damage the battery and
increase the risk of fire.
22. Have servicing performed by a qualified repair person using only identical
replacement parts. This will ensure that the safety of the product is maintained.
23. This appliance contains battery cells that are non-replaceable. Do not modify or
attempt to repair the appliance or the battery pack except as indicated in the
instructions for use and care.
24. Always turn off this appliance before connecting or disconnecting motorized
nozzle.
25. Do not charge or store the appliance outdoors or inside the car. Only charge,
store or use the battery in a dry indoor area where the temperature is higher than
39.2°F (4°C) but lower than 104°F (40°C). The charger is for indoor use only.

FCC STATEMENT
1. This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that
may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
(1) Reorient or relocate the receiving antenna.
(2) Increase the separation between the equipment and receiver.
(3) Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
(4) Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
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Note:
The manufacturer is not responsible for any radio or TV interference caused by
unauthorized modifications to this equipment, such modifications could void the
user’s authority to operate this equipment.
The device has been evaluated to meet general RF exposure requirement. The
device can be used without restriction.

IC Note
This device complies with Industry Canada RSS standard(s). Operation is subject to
the following two conditions:
(1) this device may not cause interference.
(2) this device must accept any interference, including interference that may cause
undesired operation of the device.
- This Class B digital apparatus complies with Canadian ICES-003.
The device has been evaluated to meet general RF exposure requirement.
The device can be used without restriction.

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Overview

A B C D E F G H I J K L

A. Dust sensor G. Switch lock

B. Phone holder H. Dustbin release button
C. Dust empty release button I. Switch button
D. Dustbin J. HEPA release button
E. MAX/AUTO button K. Battery indicator light
F. WiFi reset button (remove L. Battery release button
dustbin to find the button)

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Product Components

Item PURE ONE S12 M

Main body

Tube

Full-size LED multi-tasker power brush

Mini power brush

2-in-1 dusting brush

Crevice tool

Soft dusting brush

Flexible long crevice tool

Pre-filter cleaning tool + Extra pre-filter

Extra lithium battery

Wall-mounted dock

Dual adaptor

Hair cleaning tool

*Actual accessories may vary from shown or change without notice.

Available accessories may vary by market.

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Accessory Instructions
Note:
• Test an inconspicuous area of a sensitive surface before using an accessory on it.
• All accessories can be directly connected to the main body or to the tube.

Full-size LED multi-tasker power brush

Ideal for both hard floors and carpets.
Very effective for agitating dirt embedded in the carpet.

Mini power brush

For vacuuming upholstered furniture, mattresses etc.
Vacuums pet hair and removes ingrained dirt.

2-in-1 dusting brush

Composed of a wide and a soft brush, and is able to switch
from wide brush to soft brush by pressing the release button.
Soft brush is for hard surface furniture and the wide brush to
vacuum upholstered furniture, curtain, etc.

Crevice tool
For corners, niches and other hard-to-reach places, such as
car seat and mat, picture frame etc.

Soft dusting brush

Angled bristles on slender, oval shape provide anti-static
cushioned contact. Suitable for dusting shelves, lighting,
delicate surfaces, electronics, and more.

Flexible long crevice tool

Easy to bend, easily gets into the tight spots. Suitable for
cleaning dust beneath furniture, along side the refrigerator,
around radiators or vents, and more.

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Accessory Instructions
Pre-filter cleaning tool
Dirty filter is a main cause of suction loss, this tool is designed
for a deeper & easier cleaning solution with no suction loss.
For using this tool, take out the dirty pre-filter from the mesh
filter-holder, and replace a clean one. Open the cover of
the cleaning tool, put inside the dirty pre-filter and cover it.
Connect the tool to the main body. Activate the appliance
on MAX mode, and rotate the side cover.

Hair cleaning tool

Use the end with small blade to remove the hair and debris
wrapped around the roller.
Use the end with little brush to clean the brush window, also
can be used to clean the dustbin.

Optional accessories (please purchase separately)

Note: You can purchase additional accessories from TINECO.

Full-size LED soft-roller power brush

Perfect for hard floors, especially sensitive wood floor.
Picks up coarse and fine dirt at the same time.

Multi-angle folding tube

One articulated joint makes it adjustable, clean from high to
low place with flexibility.

Flexible extension hose

Excellent extension and flexibility to get into hard-to-reach
spaces, great for in-car usage.
Use with TINECO accessories, except motorized brush.

Automatic pre-filter cleaning tool

Dirty filter is a main cause of suction loss, this tool is designed
for a deeper & easier cleaning solution with no suction loss.
For using this tool, put inside the dirty filter into the cleaning
tool and cover it. Connect the tool to the main body and
start cleaning. The appliance will automatically shut off in 1
min once finished.

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Assembly

Install the Tube

Insert tube. Press the release button and remove tube.

Install the Brush

Insert the power brush. Press the release button and remove power
brush.

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Assembly

Install the Dustbin

To better clean the dustbin, press the Incline the dustbin, the slot on the dustbin
dustbin release button and pull out. towards the hook on the main body. Push
upward until the hook fixed into the slot.
A 'click' sound will be heard when it has
been successfully accomplished.

Install the Battery

Press the battery release button, then Slide the battery into the bottom of the main
pull the battery out. body. The battery will click into position when
correctly fitted.

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Product Operation

Start to Work

Note:
• Before the first use, please charge the appliance (see“Charging the battery”) for
3-4 hours in an area where the temperature is higher than 39.2°F (4 ) but lower than 104°F
(40 ), and the above charging time based on the condition that the battery is cooled.
• Select the accessories according to needs (see "Accessory Instructions").

Press the switch button, the appliance Pull the switch lock for continuous power
will start to work. mode.

The phone can be cradled firmly on the phone holder.

The appliance is activated in AUTO mode by default.
Press MAX/AUTO button to switch to Max mode.
More functions are available in Tineco App.

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Product Operation
• After using the appliance, it is recommended to put it on the wall-mounted dock for recharge
and storage.

Warning:
Assemble the two parts of the bracket, • Please make sure there is no gas, water or
a 'click' sound will be heard when it has electrical cables and wires behind the mounting
been successfully accomplished. Then area.
install the wall-mounted dock to the • To avoid the dock dropping down, please
wall with the nails provided by Tineco. make sure it must be installed firmly.

Place the main body on the docking To avoid the deformation of the bristles, always
station. put away the accessories on the docking
station after use, a 'click' sound will be heard
when it has been successfully accomplished.
The rest parts can be stored in the tools bag.

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Product Operation

Cleaning Mode Selection

AUTO mode
• In AUTO mode, the power indicator and the color of dust monitoring loop change along with
the dust amount. The color change from red to blue as the place getting cleaner. You can get
the best cleaning solution automatically.

Start in two ways:

The default setting is AUTO mode after starting up, 3s to check

blockage and then detect the amount of dust. If no dust
detected, the power is reduced to cruise power.

or

In the Max mode, press MAX/AUTO button or click AUTO in the

App to enter the AUTO mode.
Max mode

MAX AUTO

In AUTO mode, press the MAX/AUTO button and switches

to Max mode.

In Max mode, the Dust monitor’s color will change along

with the dust amount as well.

Remark: You can also swipe in the App to adjust suction

power as needed.
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Product Operation

App User Guide

• All the functions can be performed using the Tineco App. Download Tineco App to access
more features.

Tineco

iOS 8.0 or later

Android 5.0 or later

Download App Register and log in

Add a device

Click "Add a device", select the model and connect to the network.
(iOS users may need to set WiFi network manually.)

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Product Operation

WiFi

Switch
Release
button

Ensure that the appliance has enough power, press Please choose your
the switch for 2s to activate. network and enter the
Press release button to remove the dustbin, hold password for the first
WiFi reset button for 2s and wait for connection. connection.

or

Two ways to connect: Connected and Start.

Find a barcode beginning with E at the vacuum’s
bottom or the package box, align the barcode
within frame to scan.
Or connect your phone with the WiFi that starts with
“Tineco_xxxx”, come back to this App after the
connection is completed.
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Product Operation

App Function Introduction

Battery
Battery level in real time.

Cleaning report
Display the dust amount, working hours and working status.

Suction adjustment
Manual mode, swipe the screen to adjust suction power.

Reminder of filter status

Record the severity of dirty filter and give a cleaning reminder.

Contact us
You can contact the Customer Service about any problems during the working hours.

Feedback
If you have any comments, please send us your feedback in text, picture, or videos.

Note:
• Please keep your hands dry when using it.
• Oil and water stains on your finger may affect screen swiping.

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Product Operation

Empty the Dustbin

When finished, press the release button Reattach the dustbin's bottom cover.
on the side of the dustbin and empty
the contents.

Charging the Battery

Connect the adaptor to wall-mounted dock and outlet.

Charge the battery installed on the main body, or charge the battery separately.
Dual adaptor can charge two battery packs at the same time.

Warning:
• Charge the unit only with the adaptor from TINECO.
• When you won't use the lithium battery for a long time, please store in a cool dry place.
In this situation, please charge the battery every 3 months, and insure that the battery has
been at least half charged (Battery level > 50%).
• Store appropriately indoors in a dry place. Do not expose machine to sunlight or freezing
temperature. Recommended temperature range: 39.2°F (4 )~104°F (40 ).

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Product Operation

Working Time
• Working time last about 40 mins. on AUTO mode, about 9 mins. on MAX mode.
• Data is obtained by Tineco laboratory using one battery and non-motorized accessories.

Charging Time
• A full charge takes about 3-4 hours.
• Based on results from Tineco lab tests. Lab test environment: temperature between 39.2°F
(4 ) to 104°F(40 ).

Indicator Light
• If you see the fault lights, please check Troubleshooting.

On Work

Battery level > 20%: Solid green light.

Battery level 20%: Solid red light.

Blinking red light: Fault.

MAX AUTO Light up: Working.

MAX AUTO
Blinking: Possible reasons are motor failure, air channel blocked,
dust sensor defective, brush roller tangled, filter too dirty.

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Product Operation
Connect to network

MAX AUTO Light up: Successfully connected.

MAX AUTO
Blinking: Connecting to the network.

During Charging

Charging (Battery level 0%~99%)

MAX AUTO
Battery indicator: Breathing green light.
MAX/AUTO indicator: Breathing white light.

Fully charged (Battery level up to 100%)

In 5 mins:
MAX AUTO Battery indicator: Solid green light
MAX/AUTO indicator: Solid white light.
5 mins later:
Both indicators off.

MAX AUTO Indicator light blinking: Fault.

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Daily Maintenance
In order to maintain appliance performance, it is recommended that you clean the
components periodically.
Note:
• Clean the dustbin and filters every time after use.
• The HEPA and pre-filter are consumable. Replace them with new ones when the suction
performance cannot get back to normal after cleaning.

Dustbin and Filters (mesh filter, pre-filter and HEPA filter)

Press the dustbin release button, pull out Clean with wet cloth. Do not allow water to
the dustbin. enter the appliance, especially not into motor
and battery.

Twist anti-clockwise and remove the filters. Clean the dustbin and mesh filter with wet
cloth. The two parts should be air dried
completely before reinstalling.

Warning:
• Do not wash the dustbin as there is a dust sensor inserted.
Please make it completely dry with a hair dryer if it meets water.

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Daily Maintenance

Pre-filter

Please turn off the appliance before Replace a clean filter to the main body.
cleaning and take out the dirty Put the dirty pre-filter into the cleaning tool
pre-filter from the mesh filter-holder. and connect the cleaning tool to the main
body.

Activate the appliance on MAX mode, and rotate the side cover to clean the dirt pre-filter.
Then remove the filter for backup after cleaning.

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Daily Maintenance

HEPA filter
In order to maintain appliance performance, it is recommended that you clean the filter
periodically.

Press the HEPA release button and The HEPA can be washed under running
gently pull out the HEPA to remove water if necessary, and should be dried
the dust. completely before reinstalling.

Brush
1 2

Use a coin or other tool, to unlock Remove the hair and debris wrapped
the brush roller lock, then remove around the roller with Tineco Hair Cleaning
the brush from the brush window. Tool.

3 4

Gently clean the transparent brush After the cleaning, install the brush into the
window. machine.

Warning:
• The power brush contains electrical components that cannot be soaked or washed
with water.
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Specification

Model PURE ONE S12 M

Voltage 21.6V 2000mAh Li-ion
Rated Power 500W
Dustbin Capacity 0.6L

Charging Time 3-4 hrs

Charging Input 100-120V

Running Time(Two batteries) 40*2 min. (MAX mode: 9*2 min.)

Disposal
• The battery contains materials that are harmful to the environment
and must be removed from the appliance before it is discarded.
• When removing the battery, the appliance must be powered off.
• Waste batteries should be handled properly. Do not put them into
fire, water or soil.
• If the battery leakage touches the skin or clothing, flush with water
immediately to avoid skin injury and seek medical help.

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Troubleshooting

Problem Possible cause Solution

No power Charge the battery

The appliance doesn’t AUTO protection for overheated

Restart after cooling
work temperature

The suction mouth is blocked Check and remove blockages

Dustbin and filters are full of dust Clean the dustbin and filters

The pre-filter is not installed Install the pre-filter

The appliance is blocked

Weak suction power (such as tube, suction mouth or Remove blockages
some other parts)

The brush roller is wrapped by hairs

Clean the brush roller
or fibers

The appliance is blocked

Abnormal motor sounds (such as tube, suction mouth or Remove blockages
some other parts)

The adaptor is not correctly inserted Reinsert the adaptor correctly

Poor contact of the main body or Check if the main body and
Battery won't charge
battery battery are correctly placed

The adaptor is not designed for

Use the original adaptor
PURE ONE S12 M

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Troubleshooting

Problem Possible cause Solution

Check if the adaptor and

Light off after 6s, charging error
Indicator light blinking battery are in good condition
during charging

Keep blinking, no battery pack Insert the battery on the

MAX AUTO
on the main body main body

Motor failure Remove blockages and restart

Air channel blocked Remove blockages

Indicator light blinking

on work Brush roller tangled Clean the brush roller

MAX AUTO
Follow Daily Maintenance to
Full of dust in filter
clean the filter

1. Clean the dust on the inner

Dust sensor defective sensor
2. Install the dustbin correctly

Battery indicator blinking Remove the battery pack and

Battery failure
red light on work cool it down

Note:
In any other case or if the solution explained above did not solve the problem, please
contact us at support@ tineco.com or visit our website www.tineco.com for further support.

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