Enterprise Full Touch Handheld Computer

EF550
EF550R QUICK
GUIDE
This user manual is protected by copyright.
Copyright © 2022 Bluebird Inc. All rights reserved.
Bluebird Inc. is the designer and manufacturer of Bluebird handheld mobiles.
This manual and the programs in this device are protected under international copyright laws, and may not
be copied, distributed, translated, or removed by any means.

Registered Trademark
BLUEBIRD is an emerging global brand, striving to lead the market in performance
and mobility. Their products represent reliability, innovation, and innovative technology.
Bluebird is a registered trademark from the global brand of Bluebird Inc. and is
copyright protected.

• Bluebird and stylized Bluebird Logo are registered trademarks and symbols of Bluebird Inc.
• Qualcomm® IZat™ is a registered trademark of Qualcomm Atheros, Inc.trademark of Qualcomm Atheros, Inc.
• Adobe® is a registered trademark of Adobe Systems Inc.
• All other trademarks and copyrights are the property of their respective owners.

User’s Guidance
Device type User’s guidance

Class B Device This device has qualified the electromagnetic wave suitable registration
(Household Information & and can be used as a household device at a residential area as well as
Communication) any other areas.

This wireless device may cause propagation interference, and so, it

Type Registration
cannot be used for life-saving services.

E-Label
Users are able to access the 'E-Label information' in no more than three steps in a device's menu.
The actual steps are : Settings > System > Regulatory labels
1 Safety Information
1.1 Symbols
This manual uses the following symbols to indicate hazards and additional information.

Symbol Name Description

Warning Indicates situations that could cause injury to yourself or others.

Caution Indicates situations that could cause damage to your device or other equipment.

Note Indicates additional information that can help you get the most out of the device.

Please read this safety precaution information carefully. Failure to follow the information provided may
result in fire, electric shock, or other property damage or bodily injuries.

2. Device
• Do not press the Power button on the device if the device is wet or do not touch adapter or power
cord with wet hands. There is risk of electric shock.
• Do not use your device in an explosive danger zone.
• If your device becomes wet, do not put your device in heaters, microwaves, etc. to dry it. There is a
risk of explosion or malfunction.

• Do not scratch the device’s touchscreen. Use only your fingers or a compatible pen. Never use an
actual pen, or any other sharp object on the touchscreen.
• Although this device is very sturdy, do not drop, hit, bend, or sit on it on purpose. It can be broken.
• Do not modify, take apart, or repair the device. Contact to your customer service center. Failure to do
so will void your warranty.
• Do not attempt to modify your hardware or software. It may cause device malfunction and void your
warranty.
• You may not be able to use this wireless device in basements, open fields, skyscrapers, or other
places where the signal is weak.
• Backup the data and information from your device. Your data, such as ringtones, texts, and voice
messages, may be erased during repairs or upgrades.
• Do not paint your device. It can damage your screen or your device’s exterior.
• Avoid using or storing this device at extreme temperatures. This device is designed to work at
temperatures between -20°C and 50°C (-44°F and 122°F), and humidity level 95%.

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Safety Information
1.3 Environment
• Do not use the device while driving or operating heavy machinery. Doing so may result in death or
serious injury.
• Do not use the device in locations with combustible goods. Doing so may result in an explosion.
• Do not use the device in dusty or hot locations. Doing so may damage the device.
• Do not expose your device to direct sunlight such as on the dashboard of a car for extended periods
of time.
• Do not use the device in humid locations. Doing so may damage the device and void the warranty.
• Do not keep the device close to air conditioner vents. Corrosion within the device may occur due to
condensation from changes in temperature.
• Do not allow children to play with the device.

1.4 Charging
• Use only the approved charger. Using an incompatible charger may cause device malfunction or
other damage, such as fire.
• Charge the battery at least once a year. If you keep it without charging for a long time, it may cause
device malfunction.

1.5 Distraction
In some situations, using your device may distract you and cause serious injuries and damages. For ex
ample, avoid talking on the phone or texting while driving or riding a bicycle. It is strictly prohibited by la
w in some jurisdictions. If you cannot avoid using your device while driving, stop your vehicle or use ha
nd-free kit.

1.6 Frequency Interference

• This wireless device may cause radio frequency interference, so use Airplane mode or turn off the
device when prohibited.
• The device emits an electromagnetic fields. It may interfere with your medical devices.
• Do not place credit cards, phone cards, bankbook, and tickets next to the device. The magnetic field
of the device can damage their magnetic strips.

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2 Overview
2.1 Package Contents
The package includes:

-EF550

EF550 Device Battery

-EF550R

EF550R Device Battery

The illustrations may differ from your actual items.

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 Overview
2.2 Your Device

2.2.1 Front
-EF550 -EF550R
Microphone Microphone
Proximity sensor Proximity sensor
Light sensor Light sensor
Receiver Receiver
Charging / Front Camera Charging / Front Camera
Notification LED Notification LED

Power button Power button

Scan button Scan button Scan button Scan button

Volume up button Volume up button

Volume down button Volume down button
Touch screen Touch screen

Menu button Back button Menu button Back button

Speaker Microphone Speaker Microphone
Home button Home button
2.2.2 Back
-EF550 -EF550R

Rear camera Rear camera

Camera flash Camera flash
Handstrap Handstrap
hole hole

Battery release latch Battery release latch

Handstrap Handstrap
hole hole

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Overview
2.2.3 Bottom and Top

-EF550

Headset jack Charging connector

C-type connector

Barcode scanner

-EF550R

Headset jack Charging connector

C-type connector

Barcode scanner

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3 Getting Started
3.1 Installing the Cards

3.1.1 Inserting a Nano SIM card

1 Remove the card slot.

2 Insert a nano SIM cards into the slots. Make sure that the gold contacts on the cards are facing down.

3 Insert the card slot on your device.

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Getting Started
3.1.2 Inserting a Micro SD Card
1 Remove the card slot.

2 Insert a micro SD cards into the slots. Make sure that the gold contacts on the cards are facing down.

3 Insert the card slot on your device.

3.1.3 Removing the Cards

1 Remove the card slot .
2 Remove nano SIM or SD cards on the card slot.

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Getting Started
3.1.4 Inserting a SAM Card
1 Push the SAM card toward the arrow. Make sure that the gold contacts on the cards are facing up.

3.1.5 Removing a SAM Card

1 Push SAM card deeply toward inside by finger.
2 It will come out and take that part out.

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Getting Started
3.2 Battery

3.2.1 Installing the Battery

1 Place the back of the device facing up. 2 Insert the bottom of the battery into the device.

3 Press the top of the battery to fully insert 4 Slide down the battery lock to lock the battery.
the battery in the device.

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Getting Started
3.2.2 Removing the Battery
Slide up the battery lock to unlock the battery and pull the battery out.

Before removing the battery, turn off the power. Failure to do so it may cause damage to the device.

3.2.3 Charging the Battery

1 Plug the C-type end of the charger into the multi-purpose jack on the buttom of the device.

• The battery charging image appears on the screen.

2 Connect the USB cable with power adapter and then plug the charger into a power outlet.

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4 Basics
4.1 Turning the Device On or Off

4.1.1 Turning the Device On

Press and hold the Power button for a few seconds.

4.1.2 Turning the Device Off

1 Press and hold the Power button for a few seconds.
2 Tap Power off.
• To turn the screen on or off, press the Power button.
• Registering the accounts without turning on the Wi-Fi may incur extra charges depending on your
data plan.

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Basic
4.2 Using the Touchscreen
Use finger gestures to use the touchscreen effectively.
• Do not touch the screen with any sharp objects.
• Do not apply too much pressure to the touchscreen.

Gesture Name Description

Tap Briefly touch an item to open, launch, or select it.

Place two fingers on the screen and spread them apart to zoom
Zoom in or out in. Pull the fingers together to zoom out. You can also double-
tap the screen quickly to zoom in or out.

Touch an item or the screen for a few seconds to access more

Tap and hold
detailed menus or options.

Touch the screen and quickly flick in any direction to scroll

Swipe
through menus or pages.

Touch an item or the screen for a few seconds and move your
Drag finger around the screen to move the item or move through
screens.

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Basic
4.3 Using the Home Screen

The Home screen is the starting point for all apps and features. It displays icons, shortcuts, and widgets for
apps.

Drag upward from the bottom of the screen. Applications will be displayed on the screen.
To view other pages, swipe left or right.

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Basic
4.4 Connecting to a Wi-Fi Network

Connecting to a Wi-Fi network is an easy way of accessing the Internet. When you are out, you can connect
to Wi-Fi networks in public places.
1On the Home screen, tap > Wi-Fi.
2Make sure to turn Wi-Fi on.
3Tap the network you want to join.
4If necessary, enter the password for the network and tap CONNECT.
To disconnect the network connection, turn Wi-Fi off.

Your device periodically checks for and notifies you of available connections. The notification appears
briefly at the top of the screen.

4.5 Connecting to a Bluetooth Device

You can connect wirelessly to various Bluetooth-compatible devices, such as phones, computers, headsets,
and car kits. You can also send your photos to Bluetooth-compatible phones or to your computer.
On the Home screen, tap > Bluetooth.
Because devices with Bluetooth wireless technology communicate using radio waves, they do not need
to have a direct line of sight. However, they must be within 10 meters (33 feet) of each other, although the
connection may be subject to interference from obstructions, such as walls or from other electronic devices.

• Paired devices can be connected to your device when Bluetooth turns on.
• Other devices can detect your device only if the Bluetooth settings view is open.
Do not accept the requests from unknown devices and also do not try to pair with an unknown devices.
This helps to protect your device from harmful content.

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Basic
4.6 Battery Hot Swap

-This device supports Battery Hot Swap function.

-Battery Hot Swap is a function to replace the battery with a spare battery while using the device without Power Off.

Battery hot swap operation procedure:

1 Turn off the LCD by pressing the power button.

2 After unlock the battery locker, remove the battery inside the device.
3 After replacing the charged battery, lock the battery locker.
4 To use the device, press the power button and check that the LCD is turned on.

• Before hot swap, turn off the LCD screen using the Power button.
• The hot swap battery required for this function keeps charging while the device is turned on, and it stops
when fully charged.
• When you use the device for the first time, it is recommended to use the device after charging it in the Power
On mode for at least 3 hours..

• Do not use Hot Swap within about 3 minutes after initial booting of the device.
• After removing the battery used for Hot Swap, replace it with a fully charged spare battery within 2 minutes.
• In case that the battery is not replaced for 10 minutes after removing the battery for Hot Swap, the device wi
ll automatically power off to prevent discharge of the hot swap battery. At this time, you need to be careful a
s data loss may occur.
• Do not replace SIM, SAM, or MicroSD Card while Hot Swap is in progress.
• Re-run at least 15 minutes later after running Battery Hot Swap.

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5 Device Specification
Physical Characteristics

EF550 : 159.9.6 x 79 x 16.35 mm

Dimensions (W x H x D)
EF550R : 166.45 x 85 x 18.6 mm
EF550 : 284.5g
Weight
EF550R : 332g
Display 5.45” HD+ (1440 x 720), TFT-IPS
Imager Window Corning Gorilla Glass
Dual mode capacitive touch with stylus or bare or gloved fingertip input
Touchpanel (conductive stylus sold separately)
fingerprint resistant antismudge coating water droplet rejection;

Backlight LED backlight

User replaceable Battery
Power 3.85V / 4,350mAh
BOS™ PowerManager Station
Hot swap Support
Expansion Slot MicroSD 32GB SDHC, up to 512GB SDXC

SIM / SAM Hybrid Dual SIM Slot (2 Nano SIM or 1 Nano SIM/1 Micro SD)
- 1 Nano SIM is supported by micro SD Card Slot
2 SAM (Optional)
USB Type C Connector (USB 2.0)
Interface
Docking Connector (Charging) R
ear 10-pin connector
Audible tone
Notification
multi-color LEDs ; (charging, events indicator)
vibration

On-screen keypad and Enterprise Keyboard

power button
Keypad volume up/down buttons
Home, Back, Menu
Dual-action side scan triggers

Dual noise-cancelling microphones

vibrate alert
High-quality speaker phone
Voice and Audio 3.5mm headset jack
PTT headset support
Bluetooth wireless headset support
SWB & FB audio
Support
PTT Hot Key
- available dual-action side scan trigger

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Device Specification
Performance Characteristics
CPU 2.2 GHz Octa Core Processor
Android 10
Operating System
upgradeable to Android 14

Memory 4GB RAM / 32GB UFS Flash

User Environment Characteristics

Operating Temp -20°C to 50°C / -4°F to 122°F

Storage Temp -40°C to +70°C / -40°F to +158°F
Humidity 95% non-condensing
EF550 :
Multiple 5 ft./1.5 m to tile over concrete over -10°C to 50°C (14°F to 122°F)

EF550R :
Drop Spec. Multiple 8 ft./2.4 m drop to concrete at room temperature
per MIL-STD 810G
Multiple 6 ft./1.8 m drop to concrete across
full operating temperature range,
EF550 :
1000 1.6 ft./0.5 m tumbles, meets or exceeds IEC tumble specification)
Tumble Spec.
EF550R :
2,000 3.2 ft./1.0 m tumbles, meets and exceeds IEC tumble specifications

Sealing IP68 and IP65 per applicable IEC sealing specifications

4 g’s PK Sine (5 Hz to 2 kHz)

Vibration 0.04g2/Hz Random (20 Hz to 2 kHz)
60 minute duration per axis, 3 axis
-40° C to 70° C / -40° F to 158° F rapid transition 10 cycles
Thermal Shock
(1 cycle = 1.25 hours at -40°C and 1.25 hours at 70°C)

+/-15kVdc air discharge

Electrostatic
+/-8kVdc direct discharge
Discharge (ESD)
+/-8kVdc indirect discharge

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Device Specification
Communication Options

WWAN Radio GSM/EDGE/WCDMA/LTE

WiFi: IEEE 802.11 a/b/g/n/ac/d/h/i/r/k/v/w;
WLAN Radio Wi-Fi™ certified;
IPv4, IPv6, 2x2 MU-MIMO
5GHz: 802.11a/n/ac — up to 866.7 Mbps
WLAN Data Rates
2.4GHz: 802.11b/g/n — up to 300 Mbps
WPAN Radio Bluetooth V5.0 BLE, Class 2

Accessories

'1 or 4 slot charging cradle

(Includes a bay for Spare Battery Charging.)
1 or 4 slot ethernet cradle
(Includes a bay for Spare Battery Charging.)
4 ~ 6 Slot Battery Charger
Accessories Handstarp & Stylus Holder / Stylus
Soft Holder
Protective Flim
Trigger Handle
UHF RFID Reader Sled (w/ RFR90x)
Wearable Trigger

Please ask your sales representative for the specifications not listed above or for the future upgradeable
specifications.

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6 Troubleshooting

The battery does not charge properly.

• Ensure that your device and the charging cable are connected and the charging LED is functioning
correctly.
• If the battery does not charge completely, it may be dead or defective. Contact our service center.
(The warranty period for battery replacement is six months.)

The battery life got shorter.

When you use network data or peripheral device such as wireless LAN or Bluetooth that require more
power, your device may use more battery than usual. If it happens for an extended period of time, your
battery may be dead. Then replace it with a new battery.

I dropped the device in the water.

Turn off the device. Place the device in a dry place. Let it dry completely for a considerable period of time,
and then turn the device back on. If it does not turn back on, contact our service center.

My device gets too hot to touch.

It is normal for the device to warm up while it is receiving a poor signal, performing an intense workload, o
r charging. It should cool down if you stop using the device for a certain amount of time. If the problem co
ntinues, contact the manufacturer. It may result in a burst battery or fire.

How do I get the repair service?

You can contact your local sales representative or you can send the device via a delivery service to Blu
ebird’s Korean headquarters. When sending the package, make sure you pay for the shipping fee in a
dvance. When the repair is finished, Bluebird will cover the shipping cost.

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7 Warranty and Support
Customer support
Before asking for after-sales service, please back up the data on the device. We do not back up data from
the products sent to the Customer Service Center. Therefore, we assume no responsibility for loss/deletion
of data.

Customer Service Center

#1103, Gplus Kolon Digital Tower 11F,
Digital-ro 26-gil 123, Guro-gu, Seoul, Republic of Korea(08390)
• Fax: +82-2-6499-2242
• Email: [email protected]
• Hours: 9:30 a.m. - 6:30 p.m. (GMT Time: +9 Hours)

The center is closed on Saturdays, Sundays, and Korean national holidays.

Registering for After-Sales Service

• We receive the products for our after-sales service through mail, delivery services and hand delivery only in
principle.
• If you bought the product from a party other than Bluebird or an authorized Bluebird reseller, you need to
register the product before using our after-sales service.
• Please enclose an evidence of purchase or the product receipt for our after-sales service.
• Please enclose your name, telephone number, address and details of the problem for a prompt service.
• You can ask for our after-sales service by contacting your authorized Bluebird dealer or the Customer
Service Center in the head office.
• Do not intentionally damage the label on the product.
• A damaged label may result in a disadvantage to the customer.
• When you return the product to Bluebird for service, please put the product in a protective box.
• The warranty will not cover any damage which occurs during delivery. We advise you to use the box and
protective cover supplied with the product.
• Make sure to deliver the product in a safe way. Bluebird assumes no responsibility for the loss of the
product during delivery.

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Warranty and Support
Charged services
• In the following cases, it will be charged when requesting for after-sales service.
- Service request due to inappropriate use of the device by the customer
- Loss of PIN number
- Use of programs that might affect the program (over-clock, forceful changes in the input of the system,
personal developments)
• Faults caused by the customer.
- Defect due to inappropriate or careless use of the product (dropping, submersion under water, shock,
damage, unreasonable operations, etc.)
- Defect due to a repair or unauthorized technician
- Defect caused intentionally or by the carelessness of the customer
- Defect due to the use of fraudulent parts or components
• Other cases
- Defect due to nature (damage caused by fire, wind, flooding, etc.)
- Accessories are out of warranty (accessories like battery/charger/cable/adapter, etc. have a warranty of
6 months)
• Regulations for repairs after charged services
- If the same fault occurs in the part that has been repaired within a 1 month (30 days), the part will be r
epaired free of charge.

No refunds will be offered in the following situations:

• The product seal has been removed (if applicable).
• The product has been damaged due to careless use by the customer or due to a natural disaster
(floods, rain, fire, etc.).
• Loss of product or other components (manual, connecting cables, etc).
• DOA (Dead on Arrival) policy
If your product is DOA (Dead on Arrival), or has malfunction within 30 days of purchase (DOA period),
the product will either be exchanged or provided with after-sales service.

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Warranty and Support
Warranty certificate
Thank you for purchasing a product from Bluebird Inc.
• In case of accessories such as batteries, only those that match the sales list managed by the Customer
Service Center will be eligible for customer service.
• A repair or an exchange of batteries that does not match the sales list of the Customer Service Center due
to the carelessness of the customer will be fully charged.
Name of Product Enterprise Full Touch Handheld Computer

Name of Model EF550, EF550R

Date of Purchase

Manufacture Number

Place of Purchase

Term of Guarantee 1 year from purchase

Warranty information
• Bluebird Inc. (hereinafter referred to as Bluebird) provides the warranty service for its products in compliance
with the Bluebird’s warranty program.
• Upon receiving a notification on a defect of its product within the range of warranty during the warranty
period, Bluebird will repair or replace the defective product according to its warranty policy.
• If the defective product within the range of warranty is not repairable or replaceable, Bluebird shall refund
the purchasing price within a designated period from the date of receiving a notice of defect.
• Bluebird assumes no responsibility for repairing, replacement or refund until it receives the defective product
from the customer. The replacement shall be equivalent to a new product in the aspect of performance.
• Bluebird products may contain the recycled products, components or materials equivalent to new products
in the aspect of performance.
• This warranty is applied to software products only when the programming commands are not executed.
Bluebird does not guarantee interruption-free or error-free performance.

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BLUEBIRD CUSTOMER SERVICE

Operating Hours
Monday to Friday 9:30 A.M. - 6:30 P.M.
(GMT Time: +9 Hours)
The center is closed on Saturdays,
Sundays, and Korean national holidays.

Customer Service Center

#1103, Gplus Kolon Digital Tower 11F,
Digital-ro 26-gil 123, Guro-gu, Seoul,
Republic of Korea(08390)

Bluebird constantly strives to bring utmost

satisfaction to all our customers.