JOB VACANCY -4 POSITIONS
ABOUT US:
Tanzania Commercial Bank is a Bank that provides competitive financial
services to our customers and creates value for our stakeholders through
innovative products with a vision “to be the leading bank in Tanzania in the
provision of affordable, accessible and convenient financial services”. As part of
organizational development and management of its human capital in an
effective way, Tanzania Commercial Bank commits itself towards attaining,
retaining and developing the highly capable and qualified workforce for
Tanzania Commercial Bank betterment and the Nation at large.
Position: Relationship Officer II
Department: Retail and SME Banking
Section: Branch Network
Reports to: Branch Manager
Location: Up country
POSITION OBJECTIVE
Responsible for creating, building and managing customer relationships and
ensure optimal sell of bank products to customers, creatively tailor products to
meet individual customer needs.
Ensure branch sales budget is met by sourcing new to bank customer across
segments including selling of loans, and handle customer service issues
(complaints & feedback) and reporting to relevant authorities.
Ensure deposits are mobilised as per the set budget.
KEY RESPONSIBILITIES
Manage a portfolio of existing clients and cross selling of bank’s products
to enhance relationship as per the assigned targets.
Identify and acquire new prospective clients in order to grow the
liabilities portfolio (deposit mobilisation).
Deliver excellent banking service to the bank’s customers.
Recommends new services and products with an awareness of the
impact decisions have on the bank.
Ensure growth of loan portfolios in line with the annual agreed targets
and ensure that loan portfolios are in a good quality.
To maintain teamwork with other staff for the improvement of loan
portfolio’s performance and profitability.
To facilitate loan approval process by reviewing and verifying loan
application and ensure that they align with the lending manual,
Procedures and process prior channeling them to the relevant units /
approvers.
Ensure average turnaround time for loan portfolios maintained as per the
lending manual.
To ensure customer complaints are handled within 24 hours or escalated
to higher authority.
Respond to inquiries from clients and ensures resolution of service or
operations problems.
Keep abreast of current development and market trends to better
identify and serve the customers.
Adhere to bank’s procedures and policies including regulatory
guidelines and ensure satisfactory audits.
Agree personal performance and development objectives with line
Manager.
Endeavour to value, understand and build confidence in our customers
by solving the queries and complaints which have been escalated to
you in a professional manner.
Identify new business opportunities in various areas including monitoring
and closing of all pending pipelines at an agreed time.
Perform institutional visitations to all organizations and potential
customers surrounding the area of operation.
Push deposit mobilization through customer engagements, visit,
attending public, corporate, sports and social events.
Cross selling of the bank’s products to with customers both existing and
potential.
Establish weekly and monthly pipelines and business initiatives and
ensure timely submission of the pipeline.
Support the branch manager in preparing and providing inputs for
branch sales-related budgets.
Perform any other duties and functions as may be directed by the line
manager.
QUALIFICATIONS, SKILLS & EXPERIENCE
Holder of Bachelor Degree in Banking, Economics Business Administration,
Finance, Accountancy & Entrepreneurship or equivalent qualifications from
recognized institutions.
counterparties dynamics and related laws in Tanzania.
Excellent knowledge of banking operations and financial markets in
Tanzania.
Sound knowledge of market and general business environments in the
banking value chains.
Self-motivated, innovative with ability to initiate and lead change.
Good customer relationship and sound understanding of other bank's loan
products, policies and procedures for cross selling purposes.
Excellent communication skills, numerical, analytical, report writing and
presentation skills.
Conversant with standard computer applications (MS Excel, Word, Power
Point and Access).
PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES
Ability to demonstrate Tanzania Commercial Bank core values:
Customer Focus, trustworthy, Creativity, Teamwork and Excellence
Ability to priorities work and to meet deadlines.
Ability to work quickly, accurately and consistently when under pressure.
A methodical and well-organized approach to work.
Mature and able to work in a confidential environment.
Has sound judgment, common sense and good humour.
Strong leadership and people management skills.
Strong skills in managing SME portfolio.
Prioritize Task.
Team Player.
Proven leadership skills (Must have managerial experience in operations.
and/or credit.
Very strong business acumen, with ability to grow business.
Ability to build effective relationships with all stakeholders
Self-drive with a results-oriented mindset
Effective communication and influencing skills, strong analytical skills with
high level of attention to details.
The position will attract competitive salary packages and benefits.
Applicants are invited to submit their resume via the following link: -
https://www.tcbbank.co.tz/careersapplications via other methods will not be
considered. Applicants need to fill their personal information, academic
certificates, work experiences, and application letter. Other credentials will be
submitted during the interview for authentic check and administrative measures.
Tanzania Commercial Bank has a strong commitment to environmental, health and
safety management. Late applications will not be considered. Short listed
candidates may be subjected to any of the following: a security clearance; a
competency assessment and physical capability assessment.
Deadline of the Application is 20th February, 2025.
