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Part A Unit 1 Communication Skiils Notes

The document outlines key concepts of communication skills for Class X, including definitions, methods, and the importance of feedback in the communication cycle. It covers verbal and non-verbal communication, the characteristics of effective communication, and common barriers faced when communicating in new environments. Additionally, it emphasizes the significance of choosing the right communication method based on various factors.

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saiathamesh
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21 views6 pages

Part A Unit 1 Communication Skiils Notes

The document outlines key concepts of communication skills for Class X, including definitions, methods, and the importance of feedback in the communication cycle. It covers verbal and non-verbal communication, the characteristics of effective communication, and common barriers faced when communicating in new environments. Additionally, it emphasizes the significance of choosing the right communication method based on various factors.

Uploaded by

saiathamesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Class X Session 2024-25

PART A UNIT 1
COMMUNICATION SKILLS
HOMEWORK QUESTIONS
1. What is communication?
2. What are the learning objectives of communication?
3. Write two sentences of each type of sentence — statement, question,
exclamatory, and order.
4. Draw any 5 symbols used in visual communication.

Q1 Mention the three important parts of communication.


Ans Communication has three important parts: -
1. Transmitting — The sender transmits the message through one medium or
another.
2. Listening — The receiver listens or understands the message.
3. Feedback — The receiver conveys their understanding of the message to the
sender in the form of feedback to complete the communication cycle.
Q2 What are the various elements of the Communication Cycle?
Ans 2 The various elements of a communication cycle are:
• Sender: The person who initiates the communication.
• Message: The information that the sender wants to convey.
• Channel: How the message is sent.
• Receiver: The person to whom the message is sent.
• Feedback: The receiver’s acknowledgment and response to the message.
Q3 List the various methods of Communication.
Ans 3 The various methods of communication are:
1. FACE-TO-FACE INFORMAL COMMUNICATION: Where the Sender and
receiver are sitting face-to-face. It helps the message to be understood
clearly and quickly. Also, since body language can be seen in this case; it
adds to the effectiveness of the communication.
2. E-MAIL: They can be used to communicate quickly with one or many
individuals in various locations. It offers flexibility, convenience, and low
cost.
3. NOTICES/POSTERS It is effective when the same message has to go out to
a large group of people.

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Class X Session 2024-25
4. BUSINESS MEETINGS COMMUNICATION: This communication is related to
business, management, and organizational decisions during business
meetings where a group of people is generally addressed.
5. OTHER METHODS There can be various other methods like social
networks, messages (SMS), phone calls for communication, newsletters,
blogs, etc.
Q4 What is the importance of the right communication method?
Ans 4 The methods of communication you choose could affect your relationship
with peers, supervisors, and customers. It is, therefore, vital to consider all
factors before choosing the right methods of communication.
The right method of communication depends on:-
• Target audience
• Costs
• Kind/type of information
• Urgency/Priority

Q5 What is Verbal Communication? Explain different types of verbal


communication.
Ans 5. The style of interaction in which you interact orally through words is
called Verbal Communication.
The different ways of verbal communication are:-
1. Interpersonal Communication: This form of communication takes
place between two individuals and is thus a one-on-one conversation. It
can be formal or informal. Examples:(informal: Two friends discussing
homework )(formal: Manger instructing his subordinate for work)
2. Written Communication: This form of communication involves writing
words. It can be letters, circulars, reports, manuals, SMS, social media
chats, etc. It can be between two or more people.
Examples: A manager writing an appreciation e-mail to an employee.
3. Small Group Communication: This type of communication takes
place when there are more than two people involved. Each participant
can interact and converse with the rest.
Examples Press conferences, Board meetings
4. Public Communication: This type occurs when one individual address a
large gathering.
Examples Election campaigns, Public speeches by dignitaries
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Class X Session 2024-25
Q6 What are the advantages and disadvantages of Verbal Communication?
Ans 6 Advantages of Verbal Communication
• It is an easy mode of communication.
• You can get a quick response.
• Verbal communication also enables you to keep changing your interaction
as per the other person’s response.
Disadvantages of Verbal Communication: Verbal communication depends on
written or spoken words, sometimes the meanings can be confusing and
difficult to understand if the right words are not used.
Q7 What is Non-Verbal Communication? Explain different types of non-verbal
communication.
Ans 7 Non-verbal communication is the expression or exchange of information
or messages without using any spoken or written word. In our day-to-day
communication, 93% of our communication is non-verbal.
The different ways of non-verbal communication are: -
● Facial Expressions: Our expressions can show different feelings, such as
Happiness, Sadness, Anger, Surprise, Fear, etc.
● Posture: Postures show our confidence and feelings.
● Gestures or Body Language: Gestures include body movements that
express an idea or meaning. For example, raising a hand in class to ask a
question and biting nails when nervous.
● Touch: We communicate through touch. For example, a firm handshake
to display confidence and a pat on the back to encourage someone.
● Space: It is the physical distance between two people, while
communicating it generally depends on the intimacy between them.
● Eye Contact: The way we look at someone can communicate a lot.
● shows that we are paying attention to the person as opposed to looking
away, which can make the other person feel ignored.
● Paralanguage: How we speak affects our communication and includes the
tone, speed, and volume of our voice. For example, talking fast may show
happiness, excitement, or nervousness while speaking slow may show
seriousness or sadness.
Q8 Define Visual Communication.
Ans 8 Visual communication involves interchanging messages only through
images or pictures and therefore, you do not need to know any particular

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Class X Session 2024-25
language for understanding it. It is simple and remains consistent across
different places.
Q9 What is the role of feedback in the communication cycle? Mention the
three types of feedback.
Ans 9. Feedback is an important part of the communication cycle. For effective
communication, the sender must receive an acknowledgment from the receiver
about getting the message across.

Feedback, if shared properly, can help reinforce existing strengths and can
increase the recipient’s ability to rectify errors. It can have a long-term effect on
managing and achieving goals.
Types of Feedback:
• Positive Feedback
• Negative Feedback
• No Feedback
Q10 What are the characteristics of good feedback?
Ans 10. A good feedback is:
• Specific: Avoid general comments. Feedback must be concrete and relate
to a specific, measurable performance goal.
• Timely: Being prompt is the key since feedback loses its impact if delayed
too long.
• Polite: The recipient should not feel offended by the language of the
feedback. Feedback should not be given using judgmental language.
• Appropriate: Feedback should be based on accurate and credible
information.
• Offering continuing support: Feedback sharing should be a continuous
process.
Q11.What is the importance of feedback in the communication cycle?
Ans 11.
1. It completes the whole process of communication and makes it continuous.
2. Feedback can help to form better decisions to improve and increase
performance.
3. It validates effective listening and makes one know if one is communicating
properly or making sense.
4. It is a basis for measuring the effectiveness of communication.

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Class X Session 2024-25
5. It is a good basis for planning what is next to be done, especially statistical
reports.
6. Communication will only be useful with feedback.
7. Feedback paves the way for new idea generation.
8. It serves as the basis of problem-solving.
9. It motivates.
Q12 What are the 7C’s of effective communication?
Answer – There are 7 C’s effective communication which are applicable for both
written as well as oral communication. These are as follows –
1. Clear – Always say clearly, what you want to say.
2. Concise – Always use simple language and say only what is required.
3. Concrete – Always use proper words and phrases in the sentences.
4. Correct – Always use correct spelling and grammar in the sentences.
5. Coherent – Your word should be related to the main topic and your word
should make sense.
6. Complete – Your message should be complete and have all the needed
information.
7. Courteous – Be honest, respectful, and friendly with others.

Q13 Write down the common communication barriers you may come across
when you move to a new city or country.
Ans. The common communication barriers a person may come across when
moving to a new city or country are:
Physical Barriers: Physical barriers are the environmental and natural conditions
that act as barriers to communication. For example, text messages are often
less effective than face-to-face communication.
Linguistic Barriers: The inability to communicate using a language is known as
the language barrier to communication. Language barriers are the most
common communication barriers, it leads to misunderstandings and
misinterpretations of the message. For example slang, and professional jargon.
Interpersonal Barriers: Barriers to interpersonal communication occur when the
sender’s message is received differently from how it was intended. It is also very
difficult to communicate with someone who is not willing to talk or express their
feelings and views.
Organizational Barriers: Organisations are designed based on formal
hierarchical structures that follow performance standards, rules, regulations,
procedures, policies, behavioral norms, etc. Superior-subordinate relationships
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Class X Session 2024-25
in a formal organizational structure can be a barrier to the free flow of
communication.
Cultural Barriers: Cultural barriers are when people of different cultures are
unable to understand each other’s customs, resulting in inconveniences and
difficulties. People sometimes make stereotypical assumptions about others
based on their cultural background, this leads to a difference in opinions and
can be a major barrier to effective communication.

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