Entry-level system support engineer
Introduction
As a systems support engineer, you will play a vital role in supporting the day-to-day
operations of application systems. This role involves actively contributing to incident
management and gaining exposure to DevOps practices. Your efforts will contribute to the
smooth functioning of systems and you'll have the opportunity to learn and grow while
assisting in the delivery of solutions to our clients.
Entry-level consultants jumpstart their careers with our First Year Experience program: A
year-long program that starts with Thoughtworks University, an immersive three-week
training, plus monthly sessions dedicated to specific topics. And it’s important to call out
that we consider tech talent from all walks of life. Whether you’re a computer science
major with less than one year of professional experience, a coding boot camp graduate or
a career changer who is working toward becoming a support engineer, you have the
opportunity to grow in our community of passionate technologists.
Job Responsibilities
● Assist with managing and resolving incidents using our process and tools.
● Follow established standards and best practices to help improve system efficiency, stability
and availability.
● Apply what you know about logging (different types and levels) to help monitor, alert, and
identify the root causes of issues.
● Use continuous delivery methods to support, improve and deliver high-quality software
quickly, working in teams to evolve solutions for our clients.
● Learn, digest and subsequently apply the latest technology thinking from our Technology
Radar to solve client problems.
Job Qualifications
Technical skills
● You have less than one year of professional experience in technology.
● You’re eager to learn new technical skills and concepts.
● You’re interested in learning about troubleshooting and using logs to alert and identify
incidents.
● You’re curious about monitoring, alerting and observability.
● You’re learning or have a basic understanding of coding and object-oriented (OO)
concepts.
Professional skills
● You’re passionate about listening to and helping solve client technical problems.
● You have strong communication skills, are proficient in English and feel confident sharing
your ideas.
● You can handle ambiguity and enjoy approaching challenges from different angles.
● You thrive in a collaborative, open environment that values transparency, feedback and
adaptability.
● You’re willing to participate in a rotating 24x7 support team and can manage multiple tasks.
Other things to know
Learning and development
There is no one-size-fits-all career path at Thoughtworks: However, you want to develop your
career is entirely up to you. But we also balance autonomy with the strength of our cultivation
culture. This means your career is supported by interactive tools, numerous development
programs and teammates who want to help you grow. We see value in helping each other be our
best and that extends to empowering our employees in their career journeys.
[For recruiters] how to use this section: This section can be used to provide supplemental
information for candidates that pertains to their overall experience at Thoughtworks. This
includes career development programs and travel requirements. You can link to your regional
benefits page here as well, but please do not paste specific benefits into this section
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are
revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our
purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with
our clients by helping them solve complex business problems with technology as the differentiator.
Bring your brilliant expertise and commitment to continuous learning to Thoughtworks. Together,
let’s be extraordinary.
