SEQUENCE
ROOM SERVICE
SET-UP TRAYS AND TROLLEYS
LO 2. Set-up trays and trolley.
TLE_HEFBS9- 12RS-IVb-2
Take and
Process Room
Service Order!
PAIR WITH YOUR CLASSMATE.
make a script how will you
attend the guest at room 105.
SITUATION:
Mr. Santos of room 105 call to
order their breakfast , they
have order light breakfast
good for 3 guest
ROOM SERVICE
TOOLS USE IN
ROOM
SERVICE!
TROLLEY
1. Tray trolley
2. refrigerated trolley
ROOM SERVICE
FOOD TRAY
different sizes and structure like trays with
feet or breakfast use.
ROOM SERVICE
TRAY COVER
generally a linen cloth or paper cloth (non-slip
type) table linen for trolleys and serviettes.
ROOM SERVICE
CUTLERY
entrée and main knives and forks, soup and
dessert spoons, teaspoons specialist items
such as steak knives or service tongs
ROOM SERVICE
CROCKERY
various plates, bowls and jugs, cups and
saucers.
ROOM SERVICE
TEA POT
Tea and coffee pots, hot water pots, coffee
and tea making equipment
ROOM SERVICE
PLATE WARMER/ CLOCHES OR PLATE
maintain the temperature of the food.
ROOM SERVICE
SALT AND PEPPER SHAKER
always serve in pair
ROOM SERVICE
FRESH FLOWERS AND VASES
serve as center piece to add to the aesthetic
appeal.
ROOM SERVICE
BREAD BASKET OR TOASTER
bread is serve together with the bread basket.
ROOM SERVICE
PEN AND ORDER FORMS
-(always have two pens)
- also copies of menus and beverage listings
and tray cards.
ROOM SERVICE
SET UP TRAYS AND TROLLEYS
Set up will depend on:
1. The number of covers
2. The food and beverage items ordered
3. The meal or snack requested
ROOM SERVICE
THINGS TO BE CHECKED IN SETTING
UP TRAYS AND TROLLEYS
1. TRAYS
-free from nicks, scratches, clean,
free from stains and covered with an
appropriate tray liner.
ROOM SERVICE
THINGS TO BE CHECKED IN
SETTING UP TRAYS AND TROLLEYS
2. TROLLEYS
free from nicks and scratches,
stable, clean (including frame and
wheels), quiet when moved (wheels
should not squeak) and covered with
a clean linen tablecloth.
ROOM SERVICE
THINGS TO BE CHECKED IN
SETTING UP TRAYS AND TROLLEYS
3. LINEN
all linen (tablecloth, table runners,
napkins) must be perfectly clean,
starched, well-pressed and free from
tears, cigarette burns and stains.
ROOM SERVICE
THINGS TO BE CHECKED IN
SETTING UP TRAYS AND TROLLEYS
4. NAPKIN FOLDS
roll ups for breakfast only; flat fold for
all others. Silverware – stainless steel
or silver flatware is the standard in
room service.
ROOM SERVICE
THINGS TO BE CHECKED IN
SETTING UP TRAYS AND TROLLEYS
5. SILVERWARE
-Clean and spot-free
-In good condition
-Placed on trays/table napkin
-Positioned in a straight line one inch
from the edge of the table/tray
ROOM SERVICE
SAMPLE
ROOM SERVICE TROLLEY
ROOM SERVICE
SET ME UP!
Directions: Draw and name the tools and equipment needed to be
prepared in setting up trays and trolley in room service.
SITUATION:
Guest order: continental breakfast for only one guest.
ROOM SERVICE
ANY QUESTIONS /
CLARIFICATION
Directions: Write TRUE it the statement is correct and
FALSE in the statement is incorrect.
1.Trays and trolleys must be free from nicks, scratches
and should be clean
2.Make sure that the presentation of the setup is
attractive, well-balanced and safe.
3.Food temperature is not important so you can set it
up uncover.
4.Approach the room with a loud noise to get the
attention promptly of the guest.
5.Check all service equipment to make sure that it is
clean and undamaged.
THANK YOU
PLEASE HAVE AN ADVANCE STUDY ABOUT ROOM
SERVICE SEQUENCE.
ROOM SERVICE
