A VISITOR GUIDE
FOR GUESTS WITH AUTISM SPECTRUM DISORDER
OR OTHER COGNITIVE CHALLENGES
TABLE OF CONTENTS
About This Guide ................................................................................................................... 1
Preparing For Your Visit .......................................................................................................... 2
Important General Information ............................................................................................ 3-4
Lost Person Help and Other Safety Information ....................................................................... 5
Outdoor, Entrance and Public Areas ........................................................................................ 6
Pools and Recreation .............................................................................................................. 7
Rooms and Accommodations .................................................................................................. 8
Restaurants and Food Service ............................................................................................ 9-10
Further Information .............................................................................................................. 11
The information in this guide has been prepared by Autism Double-Checked in order to assist visitors with ASD
when visiting Nickelodeon Hotels & Resorts, Punta Cana. For neurodiverse visitors, please make use of the
information that may relate to your visit. For neurotypical parents, caregivers, or traveling companions, please
make use of this to assist the special guest that you are accompanying.
THROUGHOUT THIS GUIDE, WE MAKE USE OF THE FOLLOWING SENSORY ISSUES ADVISORY TRIANGLES
SAFETY CROWDS WAITING OR BODY NOISE LIGHTING TASTE OR HEAT OR
DURATION AWARENESS SMELL COLD
ABOUT THIS GUIDE 1
MAKE USE OF THE HOTEL WEBSITE AT:
https://www.karismahotels.com/nickelodeon-hotels-resorts/punta-cana
June to August (plus holidays) are the busiest months Weekdays are quieter
October, November, January, and February are the quietest months Weekends are busier
CROWDS
Visitors who have problems with crowds may wish to take this information into account when planning a visit.
PREPARING FOR YOUR VISIT 2
ADDRESS
CARRETERA UVERO ALTO,
BAVARO, LA ALTAGRACIA, CP 2300
PHONE NUMBER
(809) 833-4560
WEBSITE
HTTPS://WWW.KARISMAHOTELS.COM/NICKELODEON-HOTELS-RESORTS/
PUNTA-CANA
BOOKING METHOD
USE WEBSITE ABOVE OR CALL 1-866-527-4762
NEAREST AIRPORT
PUNTA CANA INTERNATIONAL AIRPORT (PUJ) | 39.4 KM/24.5 MILES
NEAREST ER
DOCTOR ON SITE 24 HOURS
NEAREST PHARMACY
PHARMACY MAGNOLIA| 1 MILE
NUMBER NUMBER OF NUMBER NUMBER
OF ROOMS RESTAURANTS OF FLOORS OF BARS
460 9 3 4
IMPORTANT GENERAL INFORMATION 3
CHECK-IN CHECK-OUT
TIME TIME
WAITING OR 3 PM 12 PM
DURATION
• Guests arriving earlier or departing later than normal times may request
early check-in or late checkout. These will be handled on a “best efforts”
basis, subject to availability, and cannot be guaranteed.
• Normal check-in does not normally involve long delays. There is a kid’s
lounge immediately adjacent to the front desk. For visitors who may have
problems with even minor delays, you may check in online prior to arrival.
• Indoor public areas are all air conditioned and the prevailing temperature is
set to a level that is comfortable for people without sensitivity to heat or cold.
• Rooms have thermostatic temperature control.
HEAT OR
COLD • For individuals who are sensitive to cold it may help to have extra clothing layers when inside buildings.
• For individuals who are sensitive to heat, they will need their lightest possible clothing while outside and,
possibly, while inside.
IMPORTANT GENERAL INFORMATION 4
• If a family member gets lost, report to a member of the front desk staff and
request an alert to all staff members who may be able to assist in searching.
• Give them as much information as possible including gender, age, race,
clothing description, last known location, direction of travel, if known, and
SAFETY
communication abilities (verbal/non-verbal/understands verbal communication.
• It is recommended that you have a recent photo available on your mobile device
so that you can share it with the resort team.
• In normal circumstances GPS functions throughout the premises and there are no
“blind spots.”
• Stay at the front desk. This will enable the resort team to locate you as soon as
possible once your family member has been located.
• A temporary hanging door alarm is available for use during your stay. There is
no charge for this but a deposit will be required.
• All rooms open directly to an outside walkway. All rooms have either a balcony or
a patio with a lockable door.
• China and drinking glasses can be changed for paper and plastic upon request
(e.g., cups for coffee maker). If this is your preference, please request prior to your
arrival. If that is not possible, please request it at check-in.
• The minibar in your room can be emptied upon request.
LOST PERSON HELP AND OTHER SAFETY INFORMATION 5
Background sound in most public areas is low
volume music and normal conversational levels
are possible. During busy times, the conversation
of other guests may be the loudest sound. People
with sensitivity to noise may need to use noise-
NOISE
cancelling headphones.
Parts of the lobby area and the lounge areas
feature high ceilings.
BODY
AWARENESS
Indoor public areas are lit by LED/incandescent
lighting with limited numbers of spotlights. There
are no strobe or flashing lights and should be
suitable to everybody except those with very high
levels of light sensitivity.
LIGHTING
OUTDOOR , ENTRANCE , AND PUBLIC AREAS 6
SAFETY BODY NOISE
AWARENESS
POOLS
• Pools at the hotel and at Aqua Nick are outdoor and not heated.
• Most pools are entered by stairs.
• Splash pool at Aqua Nick has zero-entry access.
• At Aqua Nick there is a lazy river.
• A lifeguard is on duty.
• Diving is not permitted.
• Entertainment at the pool can sometimes be loud.
CLUB NICK
• Club Nick is open 7 days per week at no extra charge.
• This kids-only spot is for 4 to 12 year olds.
RECREATION AREAS
• Soccer field, tennis courts, and a giant chess board are provided
at no extra charge.
• Vassa Spa has services available for an additional fee. Prices
vary according to treatment.
POOLS AND RECREATION 7
All rooms have a lockable door which accesses a
swim-up patio. Temporary alarms are available for
use during your stay.
SAFETY
• Connecting rooms are available.
• All rooms offer seating in addition to bedding.
• All showers feature both a handheld shower head
BODY in addition to a fixed ceiling/wall-mounted
AWARENESS
shower head.
All rooms have blackout curtains. All rooms have
multiple lighting sources which are operated by
switches. It should be possible to achieve most
lighting levels desired.
LIGHTING
In general terms, the quietest rooms are located
in Nest Suites. Specifically, room numbers 7311,
8309 and 8311 are considered the quietest rooms.
NOISE
ROOMS AND ACCOMMODATIONS 8
IN-ROOM DINING
INTERNATIONAL CUISINE
24 hours
Room Service
SERVICE TYPE
Service Trolley
SPECIAL DIETARY
Always
available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
WAIT TIME
N/A
PRE-ORDERING
N/A
LIGHTING
Room Lighting
SOUND
Room Sound
WOK WOK VERDELLO SUGARCANE FRESCO BAR & GRILL
ASIAN FUSION CUISINE SICILIAN KITCHEN LATIN AMERICAN CUISINE CASUAL DINING
5:30 pm - 10:00 pm 5:30 pm - 10:00 pm 6:30 am - 11:00 pm/12:30 pm - 11:00 am - 5:00 pm
Indoor/Outdoor Seating Indoor/Outdoor Seating 3:00 pm/6:00 pm - 10:00 pm Outdoor Seating
Seats 72 Inside/16 Outside Seats 140 Inside/40 Outside Indoor/Cover Patio Seating Seats 48
SERVICE TYPE SERVICE TYPE Seats 436 SERVICE TYPE
Table Table SERVICE TYPE Table
SPECIAL DIETARY Food Display /Counter SPECIAL DIETARY
SPECIAL DIETARY
Always Always SPECIAL DIETARY Always
available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
Always available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
available
WAIT TIME WAIT TIME
CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
WAIT TIME
5 - 20 Minutes 5 - 20 Minutes WAIT TIME 5 - 20 Minutes
1 Minute
PRE-ORDERING PRE-ORDERING PRE-ORDERING
NOT possible PRE-ORDERING NOT possible
NOT possible
NOT possible
LIGHTING LIGHTING LIGHTING
LIGHTING
Daylight/LED/Moderate Level Daylight/LED/Moderate Level Daylight
LED/Moderate Level
SOUND SOUND SOUND
SOUND
Guest Conversation/Moderate Level Guest Conversation/Moderate Level Guest Conversation/Moderate Level Guest Conversation/Moderate Level
RESTAURANTS AND FOOD SERVICE 9
SPACEWALKER BRGRS LIGHTHOUSE ZEST
INTERSTELLAR CUISINE ARTISANAL BURGERS CARIBBEAN CUISINE SEAFOOD & SNACKS
Seven sittings 5:00 pm, 5:30 pm, 5:30 pm - 10:00 pm 8:00 am - 11:00 am/1:00 pm - 4:30 pm 8:00 am - 11:00 am (Character Breakfast)
6:30 pm, 7:00 pm, 8:00 pm, 8:30 pm Indoor/Outdoor Seating Indoor/Outdoor Seating 12:00 pm - 4:00 pm (Lunch)
and 9:30 pm| Seven days a week Seats 70 Inside/16 Outside Seats 50 Inside/130 Outside Indoor
Indoor Seating (Reservations required) Seats 106 Inside/96 Outside
SERVICE TYPE SERVICE TYPE
Seats 68 Table Food Display /Counter SERVICE TYPE
SERVICE TYPE Food Display /Counter
SPECIAL DIETARY SPECIAL DIETARY
Table
Always Upon Always SPECIAL DIETARY
SPECIAL DIETARY
available SOY-FREE
request CASEIN-FREE GLUTEN-FREE VEGETARIAN
available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
Always Upon
Always
WAIT TIME WAIT TIME available CASEIN-FREE GLUTEN-FREE VEGETARIAN request SOY-FREE
available CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
5 - 20 Minutes 5 Minutes WAIT TIME
WAIT TIME
5 Minutes
5 - 20 Minutes PRE-ORDERING PRE-ORDERING
PRE-ORDERING
PRE-ORDERING NOT possible NOT possible
NOT possible
NOT possible LIGHTING LIGHTING
LIGHTING LIGHTING
Daylight/LED/Moderate Level Daylight/LED/Bright
LED/Moderate Level Daylight/LED/Bright
SOUND SOUND SOUND
SOUND
Rock music/Moderate to Loud Background music/Moderate to Loud Background music/Moderate to Loud
Background music/Moderate to Loud
Wait times are likely maximum times.
WAITING OR
DURATION
CASEIN-FREE SOY-FREE GLUTEN-FREE VEGETARIAN
TASTE OR
SMELL
RESTAURANTS & FOOD SERVICE 10
FURTHER INFORMATION ABOUT THE AUTISM DOUBLE-CHECKED
PROGRAM CAN BE OBTAINED FROM
AUTISM DOUBLE-CHECKED LLC
156 Seaside Avenue, Suite 250 | Stamford, CT 06902
www.AutismChecked.com
(203) 750-0000
This guide has been prepared in order to give as much information as possible so that parents or caregivers can provide
the added assistance that visitors with ASD may require. If, during a visit, you should encounter a sensory challenge that
has not been addressed, please contact Autism Double-Checked, and let us know of any suggested additional inclusions.
