WebSend User Guide
WebSend User Guide
21
USER MANUAL
Version 1.0
Trademark Credits
All trademarks are held by their respective owners and are used in an editorial fashion with no intention
of infringement.
Introduction ................................................................................................................................. 5
Features of BioClinica WebSend .............................................................................................................. 5
Documentation Conventions ..................................................................................................................... 6
Customer Support ..................................................................................................................................... 7
Our Approach ....................................................................................................................................................... 7
Our Ongoing Support ........................................................................................................................................... 7
Product Overview ....................................................................................................................... 8
Installing WebSend ..................................................................................................................... 9
BioClinica WebSend System Requirements ............................................................................................. 9
Hardware .............................................................................................................................................................. 9
Software .................................................................................................................................................... 9
Installing WebSend ................................................................................................................................... 9
Using WebSend ......................................................................................................................... 10
Launching and Logging into WebSend................................................................................................... 10
Acknowledge Training ....................................................................................................................................... 11
Setting the Cache .................................................................................................................................... 12
Locating the Image File to Upload.......................................................................................................... 12
Routing the Image file............................................................................................................................. 13
Answering the Trial Questions ............................................................................................................... 15
Attach Reports ........................................................................................................................................ 16
Confirming the Study .............................................................................................................................. 18
e-FAX ..................................................................................................................................................... 18
Sending the Study ................................................................................................................................... 18
Email Confirmation................................................................................................................................. 20
Helpful Hints ........................................................................................................................................... 21
Resending a Study ................................................................................................................................... 21
WebSend Data Change Process .............................................................................................................. 22
WebView Portal ......................................................................................................................... 23
WebView Portal Minimum Requirements .............................................................................................. 23
Hardware ............................................................................................................................................................ 23
Software .............................................................................................................................................................. 23
Launching the WebView Portal .............................................................................................................. 23
Logging On ............................................................................................................................................. 24
Logging Off ............................................................................................................................................ 25
Searching for Studies .............................................................................................................................. 25
Searching For a Study by Trial, Investigator, Modality, Status, and Procedure Type ........................................ 26
Searching For a Study by Patient Name, Trial Patient ID, or Date Range ......................................................... 26
Searching For All Available Studies................................................................................................................... 26
Setting Search Preferences ...................................................................................................................... 27
Configuring Search Results ................................................................................................................................ 27
To Rearrange Search Results Columns............................................................................................................... 28
Changing E-Mail ................................................................................................................................................ 29
Changing Password ............................................................................................................................................ 29
Search Results List .................................................................................................................................. 29
Sorting a Search Results List .............................................................................................................................. 30
Search Result Control Settings Icons .................................................................................................................. 30
Right-Click Menu Actions .................................................................................................................................. 31
Displaying/Adding Attachments for a Study ...................................................................................................... 32
Viewing Details .................................................................................................................................................. 32
My Folders (On-line Collaboration) ................................................................................................................... 33
To Make A New Folder ...................................................................................................................................... 34
To Minimize the My Folders Control ................................................................................................................. 34
To Open and Close a Folder ............................................................................................................................... 34
Drag and Drop Operations ...................................................................................................................... 35
To View a Folder’s Contents .............................................................................................................................. 35
To Add a Study to a Folder ................................................................................................................................. 35
Folder Action Menu ................................................................................................................................ 36
Opening an Image File in Viewer ........................................................................................................... 37
Title Bar .............................................................................................................................................................. 37
Thumbnail Images................................................................................................................................... 37
Thumbnail Action Menu..................................................................................................................................... 38
Controls and Displays ......................................................................................................................................... 39
View Images Disabled ........................................................................................................................................ 40
Appendix A: Troubleshooting ................................................................................................. 41
Installation Prerequisites ......................................................................................................................... 41
Installation Errors.................................................................................................................................... 41
User Credentials and Login Information................................................................................................. 41
Performance and Internet Connectivity .................................................................................................. 41
Network Proxy Environments ................................................................................................................. 42
Problems Reading DICOM CDs ............................................................................................................. 42
Confirmation Email................................................................................................................................. 43
Appendix B: Changing User Profile Information ................................................................... 44
Overview ................................................................................................................................................. 44
Password or Email Change Procedure .................................................................................................... 44
Appendix C: e-FAX ................................................................................................................... 46
e-FAX ..................................................................................................................................................... 46
Appendix D: Attaching Reports ............................................................................................... 47
Attaching Reports ................................................................................................................................... 47
Appendix E: Supported File Compressions ........................................................................... 48
Introduction
This manual is a guide for the use of BioClinica WebSend. WebSend includes both a desktop application
WebSend and the WebView Portal.
1. WebSend – a Web-based software application that enables remote users to electronically send
complete DICOM studies to other BioClinica-enabled sites via the Internet. BioClinica WebSend runs
on a standard PC with Internet access and can be inexpensively and rapidly deployed to many sites.
With BioClinica WebSend, you can quickly and easily share complete DICOM studies via the
internet to other remote users.
2. WebView Secure Portal provides you with the ability to view, search and sort study lists, review
clinical trial statistics, and to optionally view streaming (compressed) versions of images from a
remote location via an Intranet or Internet connection. The WebSend Secure Portal supports images
from the following modalities:
• CR-Computed Radiography
• CT-Computed Tomography
• DD-Duplex Doppler
• DS-Digital Subtraction Angiography
• DX-Digital radiography
• MG-Mammography
• MR-Magnetic resonance
• NM-Nuclear Medicine
• OT-Other Modality
• PT-Positron Emission Tomography
• RF-Radio Fluoroscopy
• RG-Radiographic Imaging
• SC-Screen Capture
• US: cardiac ultrasound – including IVUS – Intravascular Ultrasound
• XA-X-Ray Angiography
• OCT: Optical Computed Tomography
Documentation Conventions
User Interface buttons are self-explanatory. The button quits opened informational, alert or
prompt dialog boxes. The or button in a dialog box authorizes that function, or acknowledges
the presented information.
“Click,” “double-click,” “right-click,” “drag,” and “draw” are actions performed with the cursor and the
mouse. “Click” always denotes “left-click.”
“Type” signifies keyboard typing.
“Press” signifies a keyboard command, or the finger-touch operation on a monitor or a central processing
unit (CPU).
- “Radio button” describes a circular selection graphic with an accompanying textual description. In a
series of radio buttons, only one can be selected.
- “Check box” describes a square selection graphic with an accompanying textual description. In a
series of check boxes, more than one can be selected.
Note:
Tip:
Customer Support
Collaborate with BioClinica for image and information management systems and gain access to a team of
network, database and application experts dedicated to supporting information management systems.
Our Approach
BioClinica efficiently installs hardware and software, thoroughly trains users, regularly monitors
systems, reliably ensures secure data access, and promptly resolves issues.
Note: Report critical issues by telephone to ensure the fastest possible response.
Product Overview
BioClinica WebSend is a PC-based software application that enables remote users to electronically send
complete DICOM studies to other BioClinica-enabled sites via the Internet. BioClinica WebSend runs on
a standard PC with Internet access and can be inexpensively and rapidly deployed to many sites. With
BioClinica WebSend, users can quickly and easily share complete DICOM studies via the internet to
other remote users.
Installing WebSend
BioClinica WebSend System Requirements
The following system requirements are essential to successfully operate the BioClinica WebSend
application:
Hardware
• Processor: 1 GHz.
• RAM: 512 MB or more.
• Available Hard Drive Space: 300 MB
• CD-ROM Disk Drive
• Monitor: 1024x768 pixel display; BioClinica recommends a greater resolution.
• Internet Connection Speed: DSL, Cable, T1 or higher
• Ability to burn DICOM compliant CDs or browse to a DICOM study from the computer
Software
• Microsoft Windows 2000, XP, 7, and Vista.
• Microsoft Internet Explorer 7, SP 1, 8 or later.
• Mozilla Firefox version 3.0 or later.
• Apple QuickTime version 6.4 or later.
• Java JRE 1.6 – Java Runtime Environment
• User Account on the BioClinica network
Installing WebSend
2. Go to http://websend.bioclinica.com/install
Once the application is started, the software verifies the version of BioClinica WebSend that
is running and automatically downloads and installs any updates that may be available over
the Internet. The BioClinica WebSend Login window then displays.
Note: Contact BioClinica Customer Support if you forgot your login ID or password
or if you have any difficulty in logging into the application.
Proxy Settings are available to support sites using a Proxy Server. Generally these settings do
not need to be changed. If changes are required, contact BioClinica Customer Support for
assistance, if needed.
3. Click .
The first time you sign into the system and any time your password is reset by customer
support, you are prompted to change your password. Note! Passwords must be between 6
and 14 characters long, include at least one numeric, one uppercase and one lowercase
character.
4. Type your new password in the appropriate fields and Click .
Acknowledge Training
Refer to your welcome email for information on the current training schedule and video
training.
1. Review the acknowledgement statement, and if you agree with the content, click the
check box to certify training has been completed.
2. Click and navigate to the folder where you want the files to be stored.
The Space information under the Transfer Cache box displays both the available and
required space.
Upon inserting the CD, the WebSend software automatically reads the CD to verify that the
image file on the CD is DICOM-compliant and then presents you with key patient-specific
information which is contained within the header of any DICOM compliant file (e.g.,
Procedure Date, Patient Name, Date of Birth and Study Modality).
Tip: If the study is not automatically detected, click to manually locate the
image file(s).
When sharing clinical trial cases, the investigator ID number is automatically populated and
the patient'
s name is automatically anonymized to protect patient confidentiality
The system automatically generates and populates the Anonymous Name based on the
defined format on the original DICOM Header.
2. Verify that the Anonymized Name is consistent with the naming convention utilized for this
specific trial.
If you click a dialog box displays listing the naming conventions, as follows:
Note: Please double check to make sure that the Subject ID is correct.
If the specific timepoint is not listed for this patient study, select "Other" and then type the
procedure or event type in the "Other Type" data field.
6. Click .
Note: If Report attachments are required for the clinical trial, the Attach Reports Screen
displays. See Appendix D for details on providing attachments with study submission.
The Trial Questions Screen displays.
Figure 5: Trial Questions Screen
Answer the questions provided to the best of your ability. To do this, click the appropriate
radio button, check box(es), or drop-down menu item associated with the question. If the
question has a free text field, type the appropriate response.
2. Click .
If there are additional questions, these display at this time. Repeat the preceding steps until
all questions are answered.
Attach Reports
Some trials will require worksheets.reports to be attached with your images.
1. Select “Add...”
2. Select “Browse...” to search and select the worksheet/report you wish to
attach.
3. Enter in a title and description (optional) name
4. Click “Ok”
Confirming the Study
To confirm the information prior to sending the study:
3. Review the confirmation screen carefully, verifying that the selected study, intended recipient
and other relevant data fields are correct.
If the information is incorrect, click to return to the desired screen to make any
necessary changes
4. Select the ! " check box to receive an e-mail notification once the
study has arrived at the BioClinica Data Center.
Tip: Email Confirmation is not required, but is strongly recommended. An email
confirmation notice completely automates the Image Tracking process and also
provides real-time “proof of delivery” for the site’s records.
5. Click to begin transferring the study.
Note: Email confirmation notices are automatically forwarded to the e-mail address
that was originally provided when the account was established on the BioClinica
Network. If the e-mail address has changed, update the BioClinica user profile with
the preferred e-mail address (see Appendix B on page 44).
e-FAX
If this is an e-FAX enabled Trial, see Appendix C.
Study transmission begins automatically once the caching process is complete. While the study is
transferring you have the option to:
1. Click # to send additional studies.
2. Minimize the WebSend application window and continue working on the PC while the study
transfers in the background.
Note: If you attempt to close the WebSend application while a study is being
transferred, the following error message displays:
3. Select an option and click OK; or click Cancel to leave the application open.
Once the study is uploaded the images are deleted from the cache.
Note: If the transfer is interrupted before the entire study is transferred to the
WebSend Server, the files remain intact, but not uploaded to the IDC since the
complete study is not present. If you reconnect within 48 hours, the data transfer is
continued from where it previously left off.
Email Confirmation
Once the study is successfully transferred to the IDC, the BioClinica system automatically generates an e-
mail a "Proof of Delivery" notification message, similar to the one presented in Figure 7, to you.
Note: If your site attempts to anonymize the study prior to using WebSend, the
SOP_INSTANCE_UID may be modified in the process. Altering the
SOP_INSTANCE_UID can lead to lost images when uploading the study.
Resending a Study
A study cannot be resent successfully without the WebSend Status Queue first being cleared. Using the
screen below, choose “Clear All Complete” or “Remove from log” from the drop-down list.
WebSend Data Change Process
In the event that you need to change data in an already uploaded study, please fill out a WebSend Data
Change Request (DCR) form (image below) and email the form to the BioClinica Help Desk. The Help
Desk will issue a work order number for the request and forward the request to the BioClinica WebSend
Administration team for execution.
The WebSend Administration team will inform the Help Desk and the affected Core Lab when the data
change request has been fulfilled.
The Help Desk will then close the Work Order and provide you with the completed Data Change Request
form.
WebView Portal
WebView Portal Minimum Requirements
Hardware
• Processor: 1 GHz.
• Memory: 512 MB or more.
• Monitor: 1024x768 pixel display; BioClinica recommends a greater resolution.
• Network interface card: 10baseT or cable broadband connection. Functional using 56K-band
modem, but BioClinica recommends a broadband connection.
Software
• Microsoft Windows 2000, XP, 7, and Vista.
• Microsoft Internet Explorer 7, SP 1, 8 or later.
• Mozilla Firefox version 3.0 or later.
• Apple QuickTime version 6.4 or later.
This URL brings you to the Login page (see Figure 8 on the next page).
Tip: For faster access to WebView Portal, create a Favorite within Microsoft Internet
Explorer or Firefox or create a shortcut on the desktop.
Figure 8: Login Screen
Logging On
To log on:
1. Type your BioClinica account ID (assigned by BioClinica’s Client Service department) in the
( field on the Login page.
4. Click * + .
The first time you log onto the system and any time your password is reset by customer support,
you are required to change your password. Note! Passwords must be between 6 and 14
characters long, include at least one numeric, one uppercase and one lowercase character.
To exit the application manually, click the Logout tab on the $ page.
Selecting the trial automatically populates the drop-down menus for Investigator, Modality,
Status, and Procedure Type.
2. Select the + from the drop-down menu.
4. Select the (i.e. approved, billed, chart created, etc.) from the drop-down menu.
5. Select the (i.e. baseline, clinical event, unscheduled visit) from the drop-down
menu.
6. Click $.
3. Click the calendar icon next to + field to choose the beginning date and
repeat the process next to the To field to complete the date range.
4. Click $
Tip: You don’t have to populate all available fields when searching for a study. As
stated previously, a search can be narrowed further by populating as many known
fields as possible.
2. Select ( # from the any of the (Trial, Investigator, Modality, Status, and Procedure Type)
drop-down menus.
3. Click $.
To search for studies by Study Date or Submit Date, click on the appropriate radio button and
click the Search button.
Setting Search Preferences
WebView Portal enables you to configure the Search Result Column Settings from the following list of
available fields located in the Preferences section: Attachments (paper clip), Comments, Study Date,
Submit Date, Name, ID, Status, Procedure Type, Images, Modality, Trial, and Investigator. Once
configured, these settings stay in place until you change them. In the event that you do not configure the
search results criteria, the factory default columns include every field except Comments. You can revert
to the factory default settings by clicking on the Factory Defaults button located in the Preferences
section.
You can also configure the Search Result Control Settings from the following list of available fields
located in the Preferences section: Sort Ascending, Sort Descending, Look Up Filter, Hide Record, Hide
Up, Hide Rest, Undo, Search For, Find Next, Find Previous, Match Case, Filter, Exclude, Regular Report,
Grouped Report, Detail Report, Export, and Start Over. Once configured, this list applies to your ID
independent of what PC or workstation is being used. If no criteria are configured, factory default settings
are in place including: Sort Ascending, Sort Descending, Look Up Filter, Undo, Match Case, Filter,
Regular Report, Grouped Report, Detail Report, Export, and Start Over.
Customizing the Results Per Page (Set Size) allows you to significantly affect the performance of the
WebView Portal. For example, if all the search results fit within the defined set size, then all sorting,
filtering, and reporting take place on the client side and are processed much faster. However, if the total
search results exceed the defined set size and cause them to be divided into multiple sets, the above
functions occur on the server and take longer to process.
Configuring Search Results
1. Select the tab at the top of the search page to access the Preferences dialog
box.
2. Select the desired criteria using the check boxes for the Search Results Column Settings
and Search Results Control Settings.
3. Select ) ) + (Set Size) by using the drop-down menu.
4. Click Save to successfully update new preferences.
Tip: Click in the Preferences dialog box to reset the enabled search
results columns and control settings back to their original values established at the
last save operation. If a save operation had not been performed, values reset to the
original settings established upon activation of the dialog box.
2. Click and drag the desired column number to reposition the entire row within the list of
available fields.
If the desired row is dragged in a downward direction, the message “Place The Row You
Are Dragging Below This Row” displays.
If the row is dragged in an upward direction, the message “Place The Row You Are
Dragging Above This Row” displays.
After dropping the row in the desired position, a corresponding change of column position
for that field is reflected on the study list
Column #
Tip: The same drag and drop feature exists when configuring the layout in the Search
Result Control Settings list.
In addition to reconfiguring search results column settings from the Preferences dialog, columns
can also be rearranged manually from the search results list. You must click on a column heading
and drag and drop the column to the desired position on the search results list.
The width of each column in the study list can be manually adjusted from the default setting by
using the mouse to “grab” and drag the column boundary to the desired width. Both column
adjustments remain in effect during a given session but revert to the default in future sessions.
Changing E-Mail
You can change your e-mail address in the Preferences dialog by entering the appropriate e-mail
address in the corresponding text field. The E-Mail Address text field is located directly below
the Search Result Control Settings area of the Preferences dialog.
Changing Password
You can change your password in the Preferences dialog by entering the appropriate password
in the corresponding text field. For verification purposes you must re-type the same password in
the appropriate text field. The password text fields are located directly below the Search Result
Column Settings area of the Preferences dialog. Passwords must be between 6 and 14 characters
long, include at least one numeric, one uppercase and one lowercase character.
Descending buttons located on the control settings tool bar below the search results list.
Left-click a cell within the desired column and click on the Sort Ascending or Sort Descending
buttons to sort accordingly.
In addition to the Sort Ascending and Sort Descending icons detailed above, you can use the
following control setting icons used to navigate the search results list.
Icon Description
Lookup Filter -This text entry sorting tool causes the currently selected
column to be filtered by the characters typed into the text box. For
example, typing an “a” in the text box results in all items starting with an “a”
being displayed. If you type “ab”, then everything starting with “ab” is
displayed, etc.
Hide Up - Hides all records located above the highlighted record on the
search results list.
Hide Rest - Hides all records below the currently highlighted record.
Undo - Resets the search results back to its previous state, i.e. prior to the
last operation performed.
Filter - Sorts a column by the currently selected cell, i.e. if the cell called
“New” is highlighted within the Status column, the results are filtered to
include only studies with a status of “New”.
Standard Report - Generates an HTML view or report of the search
results list.
Grouped Report - Generates an HTML view or report of the search
results list grouped by the user-selected column.
Detailed Report - Generates an HTML view or report containing details of
the single study you have selected.
Export - Exports an entire search results list as a Comma Separated
Value (CSV) text file which can be opened in Excel.
Start Over - Returns the original search results records received and
deletes any changes made after the initial search.
Restore Last Search - Resets the search results list to the last search
made.
Right-Click Menu Actions
You can trigger a Study Menu of actions to be applied to a selected study by right-clicking on the
selected study within the search results list.
Icon Description
View Images - The pop-up Viewer Page displays (see “Opening a Study in
Viewer” on page 37).
View Related Studies - Refreshes the search results list to display only
studies related to the selected study i.e. the: Trial Name, Investigator, and
Anonymous Name or ID match exactly.
View/Add Attachments – Displays a drop-down list of the attachments for
a study. Double-click on the paper clip icon to display the Attachments for
Study dialog (see “Displaying Attachments for a Study” on page 32).
View/Add Comments – Available on a trial by trial basis only. This option
is normally grayed out.
View Details - Displays a pop-up of the study details dialog (see “Viewing
Details on page 32).
Download Study – Downloads the study to your computer.
Edit – Allows Administrators to edit the items listing in the Study Details
screen. This option is normally grayed out.
Preferences – Displays the Preferences dialog box detailed in “Setting
Search Preferences” on page 27
Hide Tooltips - Eliminates the feature which gives you a description of
each function on the Search Criteria screen or the control settings icon as
illustrated below, as well as tips on how to view or download a folder’s
contents.
You can view and/or download a selected attachment by clicking on the View Attachment button
or Download Attachment button located on the Attachments dialog
You can also add a new attachment by clicking on the button in the pop-
up Attachments for Study dialog.
Viewing Details
You can transfer an entire DICOM study from the BioClinica IDC to a specific location on your
PC by selecting Download Study from the Study Menu. When the download request is made, the
Download Library section at the lower left corner of the main screen changes to a processing
status bar as seen below:
Once the WinZip file has been created on the server, the download phase starts and initiates the
actual data transfer to your PC.
The My Folders control contains a vertical scroll bar to allow you to access and view all folders
not visible in the viewing area. There is no limit to the number of folders a user is allowed to
create, nor is there a limit on the number of studies that can be contained within a folder.
There is an action menu associated with the My Folders control and accessible by clicking on the
down arrow next to the My Folders title. The action menu allows you to perform the actions
indicated below.
To Make A New Folder
1. Click the down arrow to enable the My Folders pop-up dialog.
2. Click , - .
3. Type the name of the new folder in the text field provided.
Tip: Clicking on the new folder icon located next to the down action arrow also
creates a new folder
The , # - control contracts leaving only the Search Criteria and Search Results list
visible.
2. Click the folders icon to expand the My Folders control back to its original state.
Tip: Clicking the next to the new folder icon also contracts the My Folders
control.
2. Click the study folder icon a second time to open. In this view, all the studies contained
within the folder are displayed.
Drag and Drop Operations
You have a few drag and drop options that allow you to transfer individual studies to a folder, viewing a
folder’s contents in the Search Results table.
The Search Results list becomes the Studies from Folder list displaying only those studies
from the chosen folder.
2. Click on the row number and drag the desired study to a folder in the My Folders control.
3. Drop the study into the folder to add it to the folder’s contents.
Folder Action Menu
There is an action menu associated with each individual folder within the My Folders control which can
be activated by clicking on the down arrow next to the folder name. The action menu allows you to
perform the actions detailed below.
Icon Description
Share Folder displays a dialog box containing a list of all BioClinica users
associated with the same home site, as well as all users with access to the
same clinical trials as the folder being shared. You can use the check box
to select one or more users from the list to give them access to the
selected folder.
View Folder Studies - Changes the Search Results list from all studies in
the previous search to just those contained within the chosen folder (see
“To View a Folder’s Contents” on page. 35 for a similar function).
Rename Folder - Creates a text field where you can enter a new name for
a folder.
Delete Folder - Action enables the person that created a folder to delete
that folder (and all its contents) from the My Folders control and remove it
from the view of shared users.
Delete All Folder Studies - Deletes the contents contained in a folder but
does not delete the folder itself or remove it from the My Folders control.
Title Bar
Thumbnails
Controls
Title Bar
The title bar on the Viewer Page displays the following information:
• Name, i.e. an anonymous name for a clinical user or patient name for a HSS user.
• ID, i.e. the trial patient ID for a clinical user or the patient’s Medical Record Number
(MRN).
• Imaging Date
• Trial Name
• Investigator
Thumbnail Images
The Viewer Page contains multiple thumbnail images on the right side of the page representing each loop
or image associated with a patient study. It is possible to have more images than can be displayed on the
screen at one time, in which case a vertical scrollbar is provided to allow you to scroll through all
available images. Clicking on a thumbnail image causes the Quick Time plug-in to refresh and display the
desired image loop. Each thumbnail contains the loop number, meaning the order in which the loop was
originally acquired, and the number of frames in the current loop which can be one or more.
Thumbnail Action Menu
Right-clicking on any thumbnail image on the Viewer Page give you an action menu dialog
containing the actions detailed below.
Icon Description
Slider
Icon Description
Play/Stop Button - A toggle between play and stop which causes the
selected loop to begin playing and then pause when clicked. The selected
loop always begins play from the current frame number. You can reset the
frame using the slider or entering a specific frame number in the Go To
text box.
Go To Button - Clicking this button causes the movie to jump to the frame
number entered into the adjoining text box. The Go To button is only
enabled when the movie is in a paused/stopped state.
Back Button - Selecting this button causes the current movie to go
backwards by one frame.
Forward Button - Selecting this button causes the current movie to go
forward by one frame.
Close Button - Clicking on this button closes the Viewer Page and returns
you to the Search Results screen.
View Images Disabled
Appendix A: Troubleshooting
Installation Prerequisites
Consider the following topics, prior to installation:
• Secure Internet Access—Verify the connectivity to the Internet using SSL protocol. To do
this, browse to the main BioClinica web site: (http://www.BioClinica.com), and click the
option to access the secure site. If the login page is presented, then the access is correct.
Otherwise, contact your IT department for assistance.
• Check Available Disk Space—A minimum of 300MB of free disk space is required in order
to cache one average-sized procedure to the hard disk. However, if multiple studies are
queued up at once, more disc space may be required, possibly as much as 1GB.
Installation Errors
The most common installation errors include:
• Java WebStart Cannot be Installed—This error is likely due to a conflict with a newer version
of the Java Runtime Environment (JRE). To resolve this error, navigate to Control Panel-
>Add/Remove Programs and search the installed software for Java 2 Runtime Environment
SE V1.6 (or later). Uninstall this version of the JRE first, and then continue with the
WebSend install. After WebSend is installed, reinstall the newer version of the Java JRE
(above) if desired.
• Insufficient Disk Space for Cache—If there is not at least 300MB of available disk space, this
warning message displays. WebSend still uploads DICOM studies to the Internet Data
Center, but the software transfers the images direct from the CD. The ability to queue up
multiple studies at once is not available and the uploading process is much slower. Local
anonymization is not available when there is insufficient disk space for cache.
If the proxy server environment requires "authentication", then check the "Use Authentication" box on
this screen. Using authentication means that you are prompted to login to the proxy server each time the
WebSend application is run. The account and password to the proxy server is provided by the local IT
department.
If proxy settings have been verified to be correct, but connectivity to the BioClinica Internet Data Center
still cannot be established, then there may be a conflict with a specific configuration of the Microsoft
Internet Security and Acceleration (ISA) Server. If the IT department is using Microsoft ISA, then please
contact BioClinica Customer Service for further assistance.
Confirmation Email
On the Confirm Study Screen of the WebSend application, there is an option to receive an email
confirming the upload of the study. BioClinica highly recommends that you always request this
confirmation.
The contents of the email indicate success or failure for the given upload. When successful, you can visit
the BioClinica secure web site immediately afterwards to view the study/images using WebView™.
In the event of an error, the reason for the failure is indicated in the email. Always contact BioClinica
Customer Service immediately when errors are indicated, for resolution and tracking of the problem. The
most common issues are:
• Duplicate files — The image file or files already exists at the BioClinica IDC, and it cannot
be uploaded again. This may occur if the file or files have been previously transmitted to the
IDC from another BioClinica-enabled hospital site, or previously from this site.
• Non-DICOM or Corrupt Image Files— The images were not DICOM compatible, or could
not be read.
• Virus Detected — A virus in either an image or attachment was detected.
!$" # %
Tip: Changes to the account information made via the secure web site are
automatically synchronized with all other BioClinica applications
2. Enter the current login credentials (account name, password and site ID) on the login page,
and click the Log In button. If the login credentials are unknown, please contact the site
administrator, trial coordinator, or contact BioClinica customer service.
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3. From the WebSend Search page, click the Preferences button at the top of the page, as
follows:
4. In the Preferences window, enter the new password in both New Password and Verify
Password text entry boxes as follows:
5. Change the email by typing over the information in the Email Address field.
Appendix C: e-FAX
e-FAX
A fax cover page containing a bar code is generated for you. You should print the page and fax it to
BioClinica using the numbers on the cover sheet, along with the worksheet documents required to be sent
for your study. These documents are automatically converted to Adobe Acrobat format (.PDF) and
attached to the proper record using the barcode on the cover page.
Remember to only fax one e-FAX cover page and associated documents at a time – do not fax a stack
of e-FAX cover pages and documents as one fax transmission.
If you do not see e-fax page, you can right click on the section of the Confirmation page to
display the page.
Note: If the fax is not sent, an email reminder is generated every 24 hours to remind
you to fax the documents.
!(" # )
If the clinical trial requires that you submit reports with the medical imaging study, the above Attach
Reports Screen displays prior to the Confirm Study Screen.
To attach report(s):
1. Click , which opens the following window.
2. Click to select a file to attach to the submission. Type a title for the file (required)
and a description (optional). Click .
3. Once the file has been attached, additional files can be attached using the same procedure.
To remove a file:
Highlight the file in the attachment list and click
2. To edit the title, description, or file of an attachment, highlight the attachment in the
attachment list and click .
3. Once all reports are attached, click .
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