Ambitious Quality Analyst with track record of dependability and leadership.
Knowledgeable in QA
R.Divya methodology with proven history of reducing errors to increase quality. Proficient in preparing
T&Q Assistant Manager test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Contact
Work History
Address
Bangalore 560056
Training & Quality Assistant Manager
Phone
2024-09 -current HRH Next service ltd
7483720244 Training Responsibilities
E-mail
1. Training Program Development – Design, update, and implement
[email protected] training programs based on business needs.
2. New Hire Training – Oversee onboarding and training for new employees
to ensure a smooth transition.
Skills 3. Continuous Learning & Development – Conduct refresher courses,
upskill employees, and introduce new learning initiatives.
4. Training Effectiveness Evaluation – Analyze training effectiveness
Interact with all the support through assessments, feedback, and performance metrics.
units including 5. Training Calendar Management – Plan and schedule training sessions
while coordinating with stakeholders.
marketing ……. To ensure
consistent and effective Quality Assurance Responsibilities
handling of customer
1. Quality Monitoring – Supervise QA teams to ensure adherence to
services issues. standards and guidelines.
2. Performance Analysis – Track and analyze quality scores to identify
trends, gaps, and areas of improvement.
Handling High Value and 3. Calibration & Alignment – Conduct calibration sessions with QAs and
stakeholders to maintain consistency in evaluations.
Corporate Customers. 4. Process Improvements – Recommend and implement strategies to
enhance efficiency and quality outcomes.
5. Feedback & Coaching – Provide constructive feedback to agents and
External and internal ensure coaching plans are executed effectively.
customer interaction.
Collaboration & Reporting
1. Stakeholder Communication – Work closely with operations, leadership,
Ability to work under high and other teams to align training and quality goals.
pressure 2. Reporting & Insights – Prepare and present reports on training
effectiveness, quality trends, and improvement plans.
3. Compliance & Standards – Ensure all training and quality processes
comply with company policies and industry standards.
Ability to work as an
individual & in team
Quality Team Leader
2019-07 - 2024-09
Jindalx, Bengaluru, India
Updating team report and Led root cause analyses investigations following non-conformance
attendance of team incidents, implementing preventive measures to avoid future
performance occurrences.
Promoted open communication channels among team members,
Correction action planning facilitating knowledge sharing and collaboration on complex projects.
Evaluated vendor performance with rigorous assessments, ensuring
high-quality materials were sourced for production.
Training implementation
Coached team members on best practices in quality assurance,
fostering a culture of excellence and accountability.
Quality Improvement Improved customer satisfaction ratings by addressing and resolving
product issues promptly.
Reduced production defects by streamlining processes and refining
Quality processes
team communication strategies.
Increased efficiency in defect detection through data analysis and
Audit processes
implementation of cutting-edge testing tools.
Spearheaded training programs to upskill team members, enhancing
their expertise in quality management systems.
Languages Tracked quality issues with external customers, suppliers, and internal
plant operations.
English, Kannada, Tamil, Telugu
Monitored staff organization and suggested improvements to daily
functionality.
Personal Details Implemented new quality assurance and customer service standards.
2018-12 - 2019-06 Senior Quality Analyst
Date of Birth: 06 - Nov - 1992
One point one, Bengaluru, India
Nationality: Indian Enhanced customer satisfaction by conducting root cause analyses
Marital Status: Married and implementing corrective actions for reported issues.
Evaluated competitor offerings as part of ongoing market analyses,
identifying areas where company''s products could be further
Software
differentiated through superior quality or innovation.
MS word Spearheaded implementation of new software tools designed to
streamline QA workflows and simplify data management processes for
improved efficiency gains.
MS excel
Championed adoption of industry best practices within organization,
driving positive change across all levels of the business.
Power point Resolved complex customer issues with thorough investigations, providing
resolutions that enhanced overall satisfaction rates and brand reputation.
Photoshop
2012-11 - 2018-06 Quality Analyst
Cogent E - Service, Bangalore
Reporting to: Branch manager/Respective Clients
Handling complete inbound & outbound Process
Submitting the Analysis, Feedbacks & Observation to Clients
Inbound / Outbound calls auditing
Flashing regular audit reports with management and clients (daily,
weekly, monthly)
Sharing TNI and audit observations
Participating in Reviews
Certification / quality training.
Education
2012-2014 -Diploma in animation
Balc Animation -Bangalore,India
Personal Information
Father's Name: RAMAKRISHNA.V
Date of Birth: 11/06/1992
Nationality: Indian
Marital Status: Married
Additional Qualification
Basic Knowledge of computers, Windows, Ms-Word, excel, Ms-Office,
PhotoShop, Flash (2D Animation)
Educationalbackground
Completed SSLC From ST.Philomena Me
Completed Diploma in Animation From BALC instuitions
Disclaimer
I hereby declare that the above furnished information is true to the best of
my knowledge. I look forward to join the organization, as it holds for me
the aspiration of embarking on the next level of actualizing my potential.
