Scan to see the online manual.

OWNER'S MANUAL

WASHING MACHINE
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.

ENGLISH

WD300C*

www.lg.com
MFL71887217
Rev.01_062723 Copyright © 2022-2023 LG Electronics Inc. All Rights Reserved.
2

TABLE OF CONTENTS
3 IMPORTANT SAFETY
INSTRUCTIONS
3 READ ALL INSTRUCTIONS BEFORE USE
3 WARNING STATEMENTS
7 CAUTION STATEMENTS

8 PRODUCT OVERVIEW
8 Product Features

10 INSTALLATION
10 Before Installing
11 Choosing the Proper Location
11 Stacking Pedestal Washer and Front-Loading
Washer
12 Connecting the Water Inlet Hoses
14 Connecting the Drain Hose
15 Leveling the Washer

17 OPERATION
17 Before Use
18 Sorting Laundry & Loading the Washer
19 Adding Cleaning Products
21 Control Panel and Wash Cycles
24 Options
24 Setting

26 SMART FUNCTIONS
26 Using LG ThinQ Application
28 Smart DiagnosisTM Function

30 MAINTENANCE
30 Regular Cleaning
30 Periodic Maintenance

34 TROUBLESHOOTING
34 Before Calling for Service

41 LIMITED WARRANTY
41 USA
45 CANADA
 IMPORTANT SAFETY INSTRUCTIONS 3

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE

ENGLISH
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and
follow all safety messages.

This is the safety alert symbol.

This symbol alerts you to potential hazards that can kill or injure you and others. All safety messages
will follow the safety alert symbol and either the word WARNING or CAUTION.
These words mean:

WARNING
You may be killed or seriously injured if you do not follow instructions.

CAUTION
You may be injured or cause damage to the product if you do not follow instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury,
and tell you what may happen if the instructions are not followed.

WARNING STATEMENTS
WARNING
• To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this
product, follow basic precautions, including the following:

Installation
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and
safety glasses.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has
missing or broken parts, including a damaged cord or plug.
• Before use, the appliance must be properly installed as described in this manual.
• To reduce the risk of severe injury or death, follow all installation instructions.
• Refer to the INSTALLATION INSTRUCTIONS for detailed grounding procedures. Installation instructions
are packed with the appliance for the installer’s reference. If the appliance is moved to a new location,
have it checked and reinstalled by qualified service personnel.
• Moving or installation of the appliance requires two or more people.
• Do not install the appliance in humid spaces.
• Store and install the appliance where it will not be exposed to temperatures below freezing or exposed
to outdoor weather conditions.
• This appliance is not designed for maritime use or for mobile installations such as in RVs, trailers, or
aircraft.
• Keep packing materials out of the reach of children. Packaging material can be dangerous for children.
There is a risk of suffocation.
4 IMPORTANT SAFETY INSTRUCTIONS

• Destroy the carton, plastic bag, and other packing materials after the appliance is unpacked. Children
might use them for play. Cartons covered with rugs, bedspreads, or plastic sheets can become airtight
chambers.
• The appliance must be installed and electrically grounded by qualified service personnel in accordance
with local codes.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
• This appliance must be positioned near to an electrical power supply.
• Disconnect the power cord, house fuse or circuit breaker before installing or servicing the appliance.
• The power cord of this appliance is equipped with a 3-prong (grounding) plug which mates with a
standard 3-prong (grounding) wall outlet to minimize the possibility of electric shock from this appliance.
• Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
• Use new hoses when connecting the washer to the water supply. Do not reuse old hoses.
• If installing the pedestal washer with an LG front-loading washer and an LG gas dryer, and insufficient
outlets are available, an extension cord rated at no less than the branch circuit may be used.
• The pedestal washer is for installation and use only underneath an LG front-loading washer
manufactured after 2009. A special kit is also available to allow use under an LG top-load-matching dryer
manufactured in 2016 or later. Do not use the pedestal washer as a standalone unit, under an LG top-
loading washer, or under any other washer or dryer.

Operation
• Read all instructions before using the appliance and save these instructions.
• Use this appliance only for its intended purpose.
• If the product has been submerged in water, sitting in standing water, or waterlogged, do not come in
contact with the product and immediately contact an LG Electronics Customer Information Center for
instructions before resuming use.
• If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug
it immediately, and contact an LG Electronics Customer Information Center.
• Under certain conditions, hydrogen gas may be produced in a hot-water system that has not been used
for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot-water system has not been used for
such a period, before using the appliance, turn on all hot water faucets and let the water flow from each
for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not
smoke or use an open flame during this time.
• Do not reach into the washer if the tub or drum, agitator, or any interior parts are moving. Before
loading, unloading, or adding items, press Start/Pause and allow the tub or drum to coast to a complete
stop before reaching inside.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge, unless they have been given supervision or
instruction concerning the use of the appliance by a person responsible for their safety.
• Do not allow children or pets to play on, in or with the appliance. Close supervision is necessary when the
appliance is used near children or pets.
• Keep laundry products out of children’s reach. To prevent injury to persons, observe all warnings on
product labels.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not
use a cord that shows cracks or abrasion damage along its length or at either end.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.
• Do not use an extension cord or adapter with this appliance.
• Do not grasp the power cord or touch the appliance controls with wet hands.
 IMPORTANT SAFETY INSTRUCTIONS 5

• Do not modify or extend the power cord.

• If the electrical supply cord is damaged, it must only be replaced by the manufacturer or its service agent
or a similar qualified person in order to avoid a hazard.
• Do not put oily or greasy clothing, candles or flammable materials on top of the appliance.

ENGLISH
• Keep the area underneath and around your appliances free of combustible materials (lint, paper, rags,
etc.), gasoline, chemicals and other flammable vapors and liquids.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other
appliance.
• Do not mix chlorine bleach with ammonia or acids such as vinegar. Follow package directions when
using laundry products. Incorrect usage can produce poisonous gas, resulting in serious injury or death.
• Never use harsh chemicals, abrasive cleaners, or solvents to clean the washer. They will damage the
finish.
• Do not wash laundry that has been previously cleaned in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, vegetable or cooking oil, or other flammable or explosive substances, as they give
off vapors that could ignite or explode.
• Do not add gasoline, dry cleaning solvents, or other flammable or explosive substances to the wash
water. These substances give off vapors that could ignite or explode.
• In the event of a gas leak (propane gas, LP gas, etc.), do not operate this or any other appliance. Open a
window or door to ventilate the area immediately.
• Fix the drain hose securely in place to avoid flooding.
• Always check the inside of the appliance for foreign objects.
• Do not allow water, bleach or other liquids to sit in the drum for extended periods. Doing so can corrode
the drum or cause mildew or odors.
• Do not wash rugs, mats, shoes, pet bedding, or any items other than clothes or sheets, in this washer.
• Do not tamper with controls and the stacking switch.
• Do not operate the pedestal washer with two or more pedestal washers stacked.
• Keep hands and foreign objects clear of the lid and latch area when closing the lid.
• To avoid breaking the lid glass, do not push too hard on the lid when closing.
• Do not open or close the lid by foot. Do not step on the pedestal washer.

Maintenance
• Do not repair or replace any part of the appliance. All repairs and servicing must be performed by
qualified service personnel unless specifically recommended in this owner’s manual. Use only authorized
factory parts.
• Disconnect this appliance from the power supply before cleaning and attempting any user maintenance.
Turning the controls to the OFF position does not disconnect this appliance from the power supply.
• Remove any dust or foreign matter from the power plug pins.
• Do not disassemble or repair the appliance by yourself.
• Remove the lid before the appliance is removed from service or discarded to avoid the danger of
children or small animals getting trapped inside.

Grounding Instructions
• Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or service personnel if you are in doubt whether the appliance is properly
grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
6 IMPORTANT SAFETY INSTRUCTIONS

• The appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the
risk of electric shock by providing a path of least resistance for electric current. The appliance is
equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must
be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes
and ordinances.
 IMPORTANT SAFETY INSTRUCTIONS 7

CAUTION STATEMENTS
CAUTION

ENGLISH
• To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or
property when using this product, follow basic precautions, including the following:

Installation
• Install the product on a firm and level floor.

Operation
• Do not place objects on top of the appliance.
• Turn off the water faucets and unplug the appliance if the appliance is to be left for an extended period
of time, such as during vacations.
• ALWAYS follow the fabric care instructions supplied by the garment manufacturer.
• Use fabric softeners or products to eliminate static only as recommended by the manufacturer.
• Do not combine laundry products for use in one load unless specified on the label.
• Do not touch draining water which may be hot.
• If the drain hose and the water inlet hose are frozen in winter, defrost them before using the appliance.
• Do not store or spill liquid detergents, cleaners, or bleaches (chlorine bleach, oxygen bleach) on the
appliance. Doing so may result in corrosion, discoloration or damage to the surface of the appliance.

SAVE THESE INSTRUCTIONS

8 PRODUCT OVERVIEW

PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and accessories, which are subject
to change by the manufacturer without prior notice for product improvement purposes.

WARNING
• For your safety and for extended product life, use only authorized components. The manufacturer is not
responsible for product malfunction, property damage or bodily injury caused by the use of separately
purchased unauthorized components, parts, or non-LG products.

Front View f Power Plug

g Levelling Feet

Accessories

Included Accessories

a Drum

b Lid Open/Close Button

c Liquid Detergent Dispenser

d Control Panel

e Liquid Softener Dispenser

a Connecting Supply Hoses (2EA)

Rear View b Water Drain Hose

c Water Drain Hose Connector

d Band Clamps (3 EA)

e Cable Ties (2 EA)

f Long Sheet Metal Screws (18 EA)

g Short Sheet Metal Screws (5 EA)

h Wrench
a Main Washer Legs
i Non-skid Pads (2EA)
b Stacking Switch
j Detergent Dispenser
c Drain Outlet

d Cold Water Inlet

e Hot Water Inlet

 PRODUCT OVERVIEW 9

Required Accessories
NOTE
• Contact LG Customer Service at 1-800-243-0000
(1-888-542-2623 in Canada) if any accessories

ENGLISH
are missing or to purchase accessories. For a list
of LG front-loading washers which are
compatible with the pedestal washer, visit the LG
a Cold and Hot Water Supply Hoses
website at www.lg.com

Product Specifications
Model WD300C*

Electrical Requirements 120 V~, 60 Hz

Min. / Max. Water Pressure 20 psi - 120 psi (138 kPa - 827 kPa)

Dimensions 27" (W) x 14 1/8" (H) x 30 3/4" (D), 50 1/2"(D when open)
(Width X Height X Depth) 68.9 cm (W) x 36.5 cm (H) x 77.0 cm (D), 128.3 cm(D when open)

Net Weight 105 lb (47.8 kg)

Max. Spin Speed 700 RPM

10 INSTALLATION

INSTALLATION
Before Installing WARNING
• Moving or installation of the appliance requires
Tools Needed two or more people. Failure to follow these
instructions may result in injury.
• Store and install the appliance where it will not
be exposed to temperatures below freezing or
exposed to outdoor weather conditions. Failure
a Pliers to follow this warning can cause product or part
failure, serious injury, fire, electric shock, or
b Flat-Blade Screwdriver death.
c Level • Properly ground the washer to conform with all
governing codes and ordinances. Failure to
follow this warning can cause serious injury, fire,
NOTE
electric shock, or death.
• For instructions on stacking under a top-load-
matching dryer, see the instructions in the dryer • To ensure proper airflow, do not block the large
stacking kit which is available on LG.com. opening on the bottom of the washer with
carpeting or other materials.
Scan the QR code to link directly to an install
video tutorial. • Do not remove the ground prong from the
power cord. Do not use an adapter or extension
cord. Plug into a grounded 3-prong outlet.
https://www.lg.com/us/support/
video-tutorials/lg-sidekick-
Failure to follow this warning can cause serious
washer-installation-- injury, fire, electric shock, or death.
20150143294840 • Certain internal parts are intentionally not
grounded and may present a risk of electric
https://www.lg.com/ca_en/ shock only during servicing. Service personnel-
support/video-tutorials/ Do not contact the following parts while the
CT30018120-20150104532921 appliance is energized: pump, valve, motor,
control board.
https://www.lg.com/ca_fr/ • The pedestal washer is for installation and use
soutien/tutoriels-video/ only underneath an LG front-loading washer
CT20100068-20150104911623 manufactured after 2009. A special kit is also
available to allow use under an LG top-load-
matching dryer manufactured in 2016 or later.
Do not use the pedestal washer as a standalone
unit, under an LG top-loading washer, or under
any other washer or dryer.
Installation Overview
Please read the following installation instructions NOTE
first after purchasing this washer or transporting it
to another location. • The pedestal washer's width must match the
stacked LG appliance's width.
a Choosing the Proper Location • The pedestal washer will not work as a
standalone unit.
b Stacking Pedestal Washer and Front-Loading
Washer • The pedestal washer must be stacked under an
LG brand appliance in order to operate properly.
c Connecting the Inlet Hoses

d Connecting the Drain Hose

e Leveling the Washer

 INSTALLATION 11

Choosing the Proper to allow for wall, door, or floor moldings that may
increase the required clearances.
Location
Check the following requirements for the install
E

ENGLISH
location before installing the washer.
• Allow for sufficient space between the walls and
the washer for installation.
• Make sure that the floor is clean, dry and free of
C
dust, dirt, water and oil so the leveling feet
cannot slide easily. Leveling feet that can move
or slide on the floor can contribute to excess
vibration and noise.
• If the floor has too much flex, reinforce it to A B A D
make it more rigid. If the floor is not solid, it may
cause severe vibration and noise. Dimensions and Clearances

Power Outlet A 1'' (2.5 cm)

• The power outlet must be within 60 inches (1.5 27'' (68.9 cm) or
B
m) of either side of the washer. 29" (73.7 cm)
• Position the washer so that the outlet and plug 52 5/16'' (132.9 cm) or
are easily accessible. C
54 1/4" (137.8 cm)
• Do not overload the outlet with more than one
50 1/2'' (128.3 cm) or
appliance. D† 52 3/4" (134 cm)
• The outlet must be grounded in accordance with
current electrical wiring codes and regulations. 29 3/4'' (75.6 cm) or
E
32" (82.1 cm)
• Use a time-delay fuse or circuit breaker.
• It is the personal responsibility and obligation of † 20" (50.8 cm) additional needed for service
the washer owner to have a proper outlet
installed by a qualified electrician.
NOTE
• Refer to the instructions packaged with the
Flooring optional pedestal kit before stacking appliance
on pedestal.
• To minimize noise and vibration, install the
washer on a level, solidly constructed floor • Do not use a drain pan with a pedestal or
capable of supporting the washer without pedestal washer installation as it can block the
flexing or bouncing. drawer. Using a drain pan may result in
increased vibration and noise during operation.
• The washer must be installed on firm flooring to
minimize vibration during the spin cycle.
Concrete flooring is best, but a wood floor is
sufficient, provided it is built to FHA standards.
• The floor under the washer must not slope more
Stacking Pedestal Washer
than 1 inch (2.5 cm) from front to back or side to and Front-Loading Washer
side.
• Installing on carpeting and soft tile surfaces is Unpacking and Removing Packing
not recommended. Materials
• Never install the washer on a platform or weakly
supported structure. 1 After removing the carton and shipping
material, lift the pedestal washer off the foam
Floor Installation base.
To ensure sufficient clearance for water inlet • Make sure the plastic tub support comes off
hoses, drain hose and airflow, allow minimum with the base and is not stuck to the bottom
clearances of at least 1 inch (2.5 cm) at the sides of the pedestal washer.
and 4 inches (10 cm) behind the washer. Be sure
12 INSTALLATION

2 Remove and save the foam block for future

use.
• If the pedestal washer must be moved in
the future, the foam block will help prevent
damage to the pedestal washer during
transportation.
• To prevent damage, do not remove the
foam block until the pedestal washer is at
the final location.
NOTE
• For best results, level the pedestal washer
3 Turn the top cover about 180 degrees, cover before stacking the front-loading washer on top
the opening in the top with the top cover and of it, and insert the screws in the recommended
install 4 short sheet metal screws. order.

4 Extend the feet of the front-loading washer

slightly until the two washers are snug up
against each other. To extend the adjustable
feet, turn them clockwise for a half turn with a
wrench. Then tighten the four lock nuts. All
lock nuts must be tightened.
Stacking the Front-Loading Washer
on the Pedestal Washer

1 Place the pedestal washer in the final location

and adjust the leveling legs on the pedestal
washer to level it. Fully retract the legs of the
front-loading washer.

2 Place the front-loading washer on top of the

pedestal washer.
• Place the leveling feet of the front-loading NOTE
washer inside the bracket openings on the • The pedestal washer will not work as a
pedestal washer, and align the bracket standalone unit.
screw holes.

Connecting the Water Inlet

Hoses
To avoid the risk of costly water damage, purchase
and install new water inlet hoses when installing
the washer.

WARNING
• Do not overtighten the hoses or cross-thread the
hose fittings. Overtightening or cross-threading
3 Securely attach the two washers at the can damage the valves or couplings, resulting in
corners using screws. leaking and property damage.
• First, insert screws on each side. Then insert • Do not reuse old hoses. Use only new hoses
screws on the front and back side. when installing the washer. Old hoses could leak
or burst causing flooding and property damage.
 INSTALLATION 13

Contact an LG Customer Information Center for Front-Loading Washer and Pedestal

assistance in buying hoses. Washer with Turbo Steam Dryer

NOTE

ENGLISH
• Periodically check the hoses for cracks, leaks,
and wear, and replace the hoses every five years.
• Do not stretch the water hoses intentionally, and
make sure that they are not pinched, crushed or
kinked by other objects.
• Water supply pressure must be between 20 psi
and 120 psi (138 - 827 kPa). If the water supply
pressure is more than 120 psi, a pressure
reducing valve must be installed.
• Your hot water heater should be set to deliver a Hot Water Tap
water at 120–135 °F (48–57 °C) to allow the
b Cold Water Tap
washer to properly control wash temperatures.
• Do not store or install the washer in a location c Short inlet hose (3 EA)†
subject to freezing temperatures. Damage to the
water inlet hoses and internal mechanisms of d Long inlet hose (5 EA)†
the washer can result. If the washer was
exposed to freezing temperatures prior to e Y-Connector (1 EA)†
installation, allow it to stand at room
temperature for several hours before use and
check for leaks prior to operation. How to Connect the Water Inlet
• Do not use flood-preventing hoses with auto Hoses
shut off devices. The devices can be tripped
during fill and prevent the washer from filling
properly. 1 Check the fittings and seals. Inspect the
threaded fitting on each hose and make sure
there is a rubber seal a in place in both ends
Overview of Connections of each hose to prevent leaking.

† Required water inlet accessories

Front-Loading Washer and Pedestal

Washer with Dryer

2 Connect the water supply hoses.

• Connect the water inlet hoses to the hot
and cold water faucets tightly by hand and
then tighten another 2/3 turn with pliers.
• Connect the blue hose to the cold water
faucet and the red hose to the hot water
faucet.

a Hot Water Tap

b Cold Water Tap

c Short inlet hose (2 EA)†

d Long inlet hose (4 EA)†

14 INSTALLATION

3 Flush out the inlet hoses. • Make sure that the drain hose is not stretched,
pinched, crushed, or kinked.
• After the hoses are connected, turn on the
• The end of the drain hose should be located a
water faucets and flush out any foreign
minimum of 24 inches (61 cm) and a maximum
substances such as dirt, sand, or sawdust.
of 96 inches (244 cm) above the bottom of the
• Let the water drain into a bucket, and check washer.
the water temperature to make sure you’ve
• For best results, locate the end of the drain hose
connected the hoses to the correct faucets.
no higher than 66 inches (168 cm) above the
bottom of the washer. As the drain outlet is
raised beyond 66 inches (168 cm), the drain
function will be increasingly affected.
• Never create an airtight seal between the hose
and the drain with tape or other means. If no air
gap is present, water can be siphoned out of the
drum resulting in poor wash/rinse performance
or clothing damage.

4 Attach the inlet hoses to the back of the

Front-Loading Washer and Pedestal
washer.
Washer with Dryer
• Attach the hot water inlet hose b to the hot
water inlet on the back of the washer.
Attach the cold water inlet hose c to the
cold water inlet on the back of the washer.
• Tighten the fittings securely. Turn on both
faucets all the way and check for leaks at
both ends of the hoses.

Front-Loading Washer and Pedestal

Washer with Hybrid Dryer

Connecting the Drain Hose

Overview of Connections
Connect the drain hose to either a standpipe or
laundry tub.

WARNING a Band Clamps

• The drain hose should always be properly
b Tie Straps
secured. Failure to properly secure the drain
hose can result in flooding and property
damage.
Connecting the Drain Hose to the
Pedestal Washer
NOTE
• The drain must be installed in accordance with 1 Insert the band clamp onto the drain hose
any applicable local codes and regulations. elbow. Pliers may be required to open the
clamp so it can be fitted to the rubber end of
the hose.
 INSTALLATION 15

2 With the hose leading up from the elbow, Leveling the Washer
firmly insert the elbow onto the drain outlet
on the back of the pedestal washer. How to Level the Washer

ENGLISH
1 Position the washer in its final location.
• Take special care not to pinch, strain, or
crush the water and drain hoses. If you have
a carpenter’s level a, you can use it to
check that the washer is level. The slope
beneath the washer should not exceed 1/2",
and all 4 leveling feet must rest firmly on
the floor.

3 Adjust the band clamp with pliers to keep the

hose securely in place and prevent leaking.

Connecting the Drain Connector

1 Insert the included band clamps on to the

ends of the two drain hoses. 1/2"

2 Connect the drain hose of the front-loading 2 Adjust the leveling feet on the pedestal
washer and the pedestal washer to the drain washer.
connector.
• Turn all 4 leveling feet in one direction to
raise the washer or the other direction to
lower it.

3 Insert the end of the drain hose connector 3 Check the level again.
into the laundry tub or standpipe. Use the
• Push or rock the top edges of the washer
band clamps to keep it in place, if needed.
gently to make sure the washer does not
rock. If the washer rocks, readjust the
NOTE leveling feet.
• Depending on the installation environment, you
may have to purchase a separate drain hose
connector. The connector supplied will suit a 4 Tighten the locknuts b
standard laundry tub-side standpipe.
• Turn the locknuts counterclockwise and
tighten them when the washer is level.
16 INSTALLATION

Using Non-Skid Pads

If you install the washer on a slippery surface, it
may move because of excessive vibration.
Incorrect leveling may cause malfunction through
noise and vibration. If this occurs, install the non-
skid pads under the leveling feet and adjust the
level.

1 Clean the floor to attach the non-skid pads.

• Use a dry rag to remove and clean foreign
objects or moisture. If moisture remains,
the non-skid pads may slip.

2 Adjust the level after placing the washer in the

installation area.

3 Place the adhesive side c of the non-skid pad

on the floor.
• It is most effective to install the non-skid
pads under the front leveling feet. If it is
hard to place the pads under the front
leveling feet, place them under the back
leveling feet.

a This side up

b Remove backing

4 Recheck the washer’s levelness.

• Push or rock the top edges of the washer
gently to make sure the washer does not
rock. If the washer rocks, level the washer
again.
 OPERATION 17

OPERATION
Before Use

ENGLISH
WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before
operating this appliance.

Operation Overview • Pressing the Start/Pause button without

selecting a cycle immediately starts the
Normal cycle with the default settings.
1 Sort laundry and load the washer.
• The optional remote control can also be
• Sort laundry by fabric type, soil level, color used to select the desired cycle.
and load size as needed. Open the lid and
load items into the washer.
• If using a gel detergent, place it in the tub 5 Add options.
before loading the laundry.
• Options for the selected cycle can be
selected, if desired, using the option
CAUTION buttons.
• Do not load items higher than the top edge of
• Not all options are available on all cycles. A
the tub. Failure to follow this caution can result
different chime sounds and the LED does
in leakage or damage to fabrics.
not light up if the selection is not allowed.
• Use the Bedding cycle in the full-size washer for
buoyant or nonabsorbent items such as pillows
or comforters. Refer to the owner's manual 6 Begin cycle.
included with the washing machine. Failure to
follow this caution can result in leakage. • Press down gently on the lid handle until it
clicks and slide the drawer closed.
• Press the Start/Pause button to begin the
cycle. The lid locks, and the washer agitates
2 Add cleaning products. briefly without water to measure the weight
of the load.
• Pour the proper amount of HE (High-
Efficiency) detergent into the detergent • If the Start/Pause button is not pressed
dispenser. within a certain time, the washer shuts off
and all settings are lost.
• If desired, add liquid fabric softener to the
softener dispenser.
• Do not use liquid or powdered detergent 7 End of cycle.
packs or tablet detergents in this washer, as
they contain too much detergent. • When the cycle is finished, a melody
sounds. Immediately remove the clothing
from the washer to reduce wrinkling.
3 Turn on the washer.
• Press the Power button to turn on the
washer.

4 Select a cycle.
• Press the cycle selector button.
• The Normal cycle must be selected in order
to change its default settings.
18 OPERATION

Sorting Laundry & Loading Fabric Type

Delicate articles should not be mixed with heavy or
the Washer sturdy fabric types. Washing heavy fabrics with
delicates can result in poor wash performance for
Grouping Similar Items the heavy fabrics and possible damage to the
delicates.
For the best washing results, and to reduce the
possibility of damage to clothing, sort clothing into
loads made up of similar items. Lint Type
Some fabrics attract and bind lint to them while
Mixing different fabric types and/or soil levels can others give off lint in the laundry process. Avoid
result in poor wash performance, color transfer, mixing these lint collectors and lint producers in
discoloration, fabric damage or linting. Fabrics the same load. Mixing these fabrics will result in
should be sorted into groups as described below. pilling and linting on the lint collectors. (For
example, lint collector - knit sweater; lint producer
Colors - terry cloth towels.)
Sort articles by color. Wash dark clothes separately
from light colors or whites. Mixing dark clothes How to Sort Laundry
with light clothes can result in dye transfer or
discoloration of the lighter clothes. By Colors By Soil By Fabric By Lint

White Heavy Delicates Lint

Soil Level
Producer
Wash heavily soiled clothing in the full-sized
washer. Washing lightly soiled clothing in the Lights Normal Easy Care Lint
same load with heavily soiled clothing could result Collector
in poor wash performance for the lightly soiled
clothing. The pedestal washer is optimized for use Darks Light Sturdy
with lightly soiled and delicate items.

Fabric Care Labels

Many articles of clothing include a fabric care label. Using the chart below, adjust the cycle and option
selections to care for your clothing according to the manufacturer’s recommendations.

Category Label Directions

Hand wash

Machine wash, Normal cycle

Perm Press/Wrinkle Resistant setting (which has a cool down or cold

spray before the slower spin)
Washing Gentle/Delicate setting (slow agitation and/or reduced wash time)

Do not wash

Do not wring

Hot

Water Temperature Warm

Cold/Cool

Any bleach (when needed)

Only non-chlorine bleach (when needed)

Bleach Symbols
Do not bleach
 OPERATION 19

Loading the Washer Bulky Items

• Check and empty pockets. Paper clips, coins, • Large, bulky items, such as a blanket, comforter,
matches, etc. can damage clothing and the or bedspread, should be washed individually in
washer. the full-size washer.

ENGLISH
• Close zippers and hooks, and tie drawstrings to
prevent snagging or tangling of clothes. Small Items
• Pretreat heavily stained areas for best results. • Do not wash a single small item. Add enough
similar items to the load to prevent an out-of-
• Brush off heavy soil, dust, and hair from items
balance load.
before washing. Excess dirt or sand can abrade
other fabrics and lead to poor wash
performance.
• For best performance, load clothes as shown. Adding Cleaning Products
About Detergent Use
This washer is designed for use with only HE (High-
Efficiency) detergents.

• HE detergents produce fewer suds, dissolve

more efficiently to improve washing and rinsing
performance, and help to keep the interior of
the washer clean. Using detergent that is not HE
may cause oversudsing and unsatisfactory
• Do not overload the tub. Clothes should fit performance which could result in error codes,
loosely in the tub under the maximum fill line a. cycle failure, and washer damage.
Loading clothes over the fill line may result in • This machine requires very little detergent. For
damage to clothing and the washer. proper wash performance, always use the
- Do not press down on items while stacking dispenser and measuring device provided with
them in the tub. the machine.
- Load clothes loosely, and do not overfill the • The manual dispenser holds a maximum of 2
tub. Clothes need room to circulate in order to teaspoons (10 g / 10 cc) of HE detergent. Most
get clean. normal loads require only 1 teaspoon (5 g / 5 cc)
of detergent, or filling the dispenser to the
halfway line.

• The washer will not fill or operate with the lid

open.

CAUTION
a Max load: 2 teaspoons (10 g / 10 cc)
• Do not wash rugs, mats, shoes, pet bedding, or
any items other than clothes or sheets, in this b Normal loads: 1 teaspoon (5 g / 5 cc)
washer.
• For proper wash performance, always measure
• Press to open the lid. Do not force the lid of the detergent using the measuring device provided.
washing machine open. Doing so may damage For an average load, use half of the
the machine. recommended maximum. Use less detergent for
soft water, light soil, or smaller loads.
• Never use more than the maximum amount of
detergent recommended. Using too much
detergent can lead to oversudsing, poor rinsing,
20 OPERATION

detergent buildup in clothing, and residue

buildup that can contribute to odors in the NOTE
washer. • Less detergent is required for lightly soiled
items. Please use the appropriate amount of
NOTE detergent in the Mini Washer. If you use too
• Use extra care when measuring 2X and 3X much detergent, excessive bubbles will remain
concentrated detergents because even a small after rinsing.
amount of extra detergent can lead to problems. • Do not pour liquid detergent and fabric softener
• Detergents designated as HE-compatible may directly onto the clothes in the wash drum.
not provide optimal results. Doing so will cause dark staining on the clothes
that will be difficult to remove.
• Do not leave the liquid detergent and liquid
fabric softener in the dispenser for more than 1
Single-Use Detergent Packs / Gel or day. Detergent and softener may harden. Very
thick liquids may not dispense completely. Dilute
Tablet Detergents detergents or softeners that are too thick so
Do not use a full detergent pod in the pedestal they flow more easily.
washer. Using too much detergent may cause • Do not open the drawer when water is being
oversudsing and unsatisfactory performance. supplied during the wash.
Reduce detergent amount or add an extra rinse if
detergent residue is left on fabrics. To add an extra • Do not use solvents such as benzene in the
rinse, select the Rinse option. washer.

Adding Detergent and Softener

Using the Dispenser

1 Slide open the drawer.

2 Add the detergent and softener into the

appropriate compartments.

a Liquid detergent compartment

b Liquid fabric softener compartment

NOTE
• Do not fill the detergent and fabric softener
dispensers over the maximum fill line. Doing so
can cause them to dispense too early, which can
stain clothing.
• Do not use liquid chlorine bleach or powdered
bleach in the pedestal washer. To bleach items,
use the full-size washer and follow the
instructions in the owner's manual included with
that machine.

3 Gently slide the drawer closed before starting

the wash cycle.
 OPERATION 21

Control Panel and Wash Cycles

Control Panel Features

ENGLISH
a Power On/Off Button
• Press this button to turn the washer on or off.
• Pressing this button during a cycle will cancel that cycle and any load settings will be lost.
• The drawer will unlock after a brief pause.

NOTE
• When this button is pressed, the Normal cycle is selected by default.

b Cycle Selector Buttons

• Press a button to select the desired cycle.
• Once the desired cycle has been selected, the standard presets will appear in the display.

NOTE
• To protect your clothing, not all settings are available on all cycle selections.

c Option Buttons
• These buttons allow you to select additional cycle options. Certain buttons also allow you to activate
special functions by pressing and holding the button for 3 seconds.

d Start/Pause Button
• Press and hold this button to start the selected cycle.
• If the washer is running, press this button to pause the cycle without losing the current settings.

NOTE
• If the Start/Pause button is not pressed to start the selected cycle, after a delay the washer
automatically turns off and all cycle settings are lost.

e Time and Status Display

• The display shows the settings, estimated time remaining, options, and status messages for the
washer.
22 OPERATION

Time and Status Display

a Estimated Time Remaining

• When a cycle is selected, the default time for that cycle is displayed. This time will change as options
are selected.
• If the display shows ---, then the time will be displayed after the load sensing has detected the load
size.
• The time shown is only an estimate. This time is based on normal operating conditions. Several
external factors (load size, room temperature, incoming water temperature, etc.) can affect the actual
time.

b Cycle Status Indicators

• These LEDs will blink when a cycle is selected to indicate which stages will run.
• When a cycle is running, the LED for the active stage will blink, and the LEDs for the remaining stages
will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage
LED will stop blinking.

c Drawer Lock Indicator

• This indicator lights up when the cycle starts and the drawer is locked.
• The indicator light stays on until the cycle is paused, stopped or has finished.

d Control Lock Indicator

• This indicator lights up when the control panel is locked.
• [L and the remaining wash time are displayed, in turn, on the time remaining display.
• When this function is set, all controls are disabled except for the Power button.

e Wi-Fi Indicator
• This indicator lights up when the product is connected to a home Wi-Fi network.

f Remote Start Indicator

• This indicator lights up when the Remote Start feature is activated.

Cycle Guide
The wash cycles are designed for specific types of wash loads. Select the cycle that best matches the load
contents for maximum wash performance and fabric care.
Press the cycle selector button to select the desired cycle. When you select a wash cycle, the light for the
corresponding wash cycle will turn on.

NOTE
• Rinse can be selected for every cycle except for Tub Clean in this table.
 OPERATION 23

• Control Lock can be selected for every cycle in this table.

Wash Temp.
Cycle Description Estimated Time

ENGLISH
Warm Cold

Use this cycle to wash lightly soiled normal

items, except delicate fabrics such as wool or
silk.

Normal NOTE 39 ~ 109 #† #

• Pressing the Start/Pause button without
selecting a cycle will cause the Normal cycle
to begin immediately, using the default
settings.

Use this cycle to wash delicate items such as

lingerie or sheer and lacy clothes which could
Intimates
easily be damaged in a normal cycle. This cycle is
47 ~ 91 #† #
not for silk items.

This cycle is for washing shrinkable woolen or

hand-washable items requiring delicate care.
Hand Wash
Only wash woolen items that are labeled
47 ~ 91 # #†
machine-washable or hand-washable.

Select this cycle to rinse and spin a load

separately from a regular cycle.
Rinse+Spin 13 ~ 73 - -
• This can be helpful in preventing fresh
stains from setting in fabrics.

This is a special cycle designed to clean the

Tub Clean
inside of the washer.
56 #† #

Downloaded Connect the washer to the LG ThinQ App and

download a new or specialized cycle that isn't
- - -
included in the standard cycles on the appliance.
Time, settings, and options vary by cycle.

† Turned on by default.
24 OPERATION

Options NOTE
Your washer includes additional cycle options to • The function does not lock the door.
customize cycles to meet your individual needs.
• Once this function is set, all buttons are locked
except the Power button.
NOTE
• When the controls are locked, CL and the
• To protect your garments, not every option is
remaining time are alternately shown on the
available with every cycle.
display during the wash cycle.
• Turning off the power will not reset this function.
Using Spin Only You must deactivate this function before you can
access any other options and functions.
Use this option to spin hand washed clothes that
may not have been washed in the machine.
Locking the Control Panel
1 Prepare the clothes and load the drum.
1 Slide open the drawer and turn on the power.

2 Press the Power button.

• Do not select a washing cycle and do not 2 Select a cycle and options and press Start/
add a detergent or softener. Pause to start the cycle.

3 Select the Rinse+Spin cycle and press Rinse 3 Press and hold the Warm Water button for 3
repeatedly until the display shows O and the seconds to activate the Control Lock
Rinse icon is no longer illuminated on the function.
panel.
Unlocking the Control Panel
4 Press the Start/Pause button.
1 Slide open the drawer and turn on the power.

Warm Water 2 Press and hold the Warm Water button for 3
This option is selected by default on the Normal seconds to deactivate this function.
and Intimates cycles. It can be deselected by
• When this function is deactivated, a chime
pressing the Warm Water button. The water
will sound and the remaining time for the
temperature cannot be set on the Rinse+Spin
current cycle will reappear on the display.
cycle.

Rinse Setting
This option adds an extra rinse to the selected
cycle. Use this option to help ensure the removal Adjusting Volume of Alert Sounds
of detergent or softener residue from fabrics. Use this function to adjust the volume of the
button sounds and the end-of-cycle alert.
NOTE
• You cannot select this option with the Spin Only 1 Slide open the drawer and turn on the power.
option or the Tub Clean cycle.

2 Press and hold the Hand Wash button for 3

seconds to adjust the volume.
Control Lock • Each time you press and hold the button,
Use this function to disable the controls. This the volume changes. The setting is shown in
function can prevent children from changing the display: 1, z, 3, 4 or OFF.
cycles or operating this washer.
 OPERATION 25

• The default volume is 4 (loudest).

• To turn the sounds off completely,
repeatedly press and hold the button until
OFF appears in the status display.

ENGLISH
26 SMART FUNCTIONS

SMART FUNCTIONS
Using LG ThinQ Application Installing LG ThinQ App and
Connecting an LG Appliance
LG ThinQ Application Features
For products that contain a Wireless LAN module
Models with QR Code
Scan the QR code attached to the product using
• Remote Start
the camera or a QR code reader app on your
- Control the appliance remotely from the LG smartphone.
ThinQ application.
• Downloaded
- Download new and specialized cycles that are
not included in the standard cycles on the
appliance.
• Tub Clean Coach
- Find out how many cycles remain before it is
time to run the Tub Clean cycle.
• Energy Monitoring
- This function displays the energy consumption
of recently used cycles and the monthly
average.
• Smart DiagnosisTM
- This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
Models without QR Code
• Push Alerts
- When the cycle is complete or the appliance 1 Search for and install the LG ThinQ app from
has problems, you will receive a push
the Google Play Store or Apple App Store on a
message.
smartphone.
• Settings
- Set various options on the appliance and in the
application. 2 Run the LG ThinQ app and sign in with your
existing account or create an LG account to
NOTE sign in.
• If you change your wireless router, Internet
service provider, or password, delete the
connected appliance from the LG ThinQ
3 Touch the add (~) button on the LG ThinQ
application and connect it again. app to connect your LG appliance. Follow the
instructions in the app to complete the
• This information is current at the time of process.
publication. The application is subject to change
for product improvement purposes without
notice to users. NOTE
• You may be asked to provide a password to
connect to the LG network (not your home
network) during the Wi-Fi setup. The password is
the last 4 characters of the network name,
repeated twice, with no spaces. For example, if
the network name appears as LG_XXXX_8b92,
then you would enter 8b928b92 as your
password. The password is case sensitive and
the last 4 characters are unique to your
appliance.
 SMART FUNCTIONS 27

• To verify the Wi-Fi connection, check that the f 2 Press the Power button.
icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi networks
only. To check your network frequency, contact 3 Press and hold the Rinse button for 3 seconds

ENGLISH
your Internet service provider or refer to your to enable the remote control function.
wireless router manual.
• LG ThinQ is not responsible for any network
connection problems or any faults, malfunctions, 4 Start a cycle from the LG ThinQ application on
or errors caused by network connection. your smartphone.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the NOTE
router. Purchase a Wi-Fi repeater (range • Once this function is enabled, you can only start
extender) to improve the Wi-Fi signal strength. a cycle from the LG ThinQ smartphone
• The Wi-Fi connection may not connect or may be application. If the cycle is not started, the
interrupted because of the home network appliance will wait to start the cycle until it is
environment. turned off remotely from the application or this
function is disabled.
• The network connection may not work properly
depending on the Internet service provider. • If the door has been opened, you cannot start a
cycle remotely.
• The surrounding wireless environment can
make the wireless network service run slowly.
• If the appliance cannot be registered due to
Disabling Remote Start Manually
problems with the wireless signal transmission,
When this function is activated, press and hold the
unplug the appliance and wait about a minute
Rinse button for 3 seconds.
before trying again.
• If the firewall on your wireless router is enabled,
disable the firewall or add an exception to it.
Radio Equipment Specifications
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do Wireless LAN 2412 - 2462 MHz
not use special characters.) Frequency Range
• Smartphone user interface (UI) may vary
Wireless LAN Output < 30 dBm
depending on the mobile operating system (OS) Power (Max)
and the manufacturer.
• If the security protocol of the router is set to Bluetooth Frequency 2402 - 2480 MHz
WEP, network setup may fail. Change the Range
security protocol (WPA2 is recommended) and Bluetooth Output < 30 dBm
connect the product again. Power (Max)

Using the Appliance Remotely FCC Notice

The following notice covers the transmitter
module contained in this product.
Remote Start
Use a smartphone to control your appliance This equipment has been tested and found to
remotely. You can also monitor your cycle comply with the limits for a Class B digital device,
operation so you know how much time is left in the pursuant to Part 15 of the FCC Rules. These limits
cycle. are designed to provide reasonable protection
against harmful interference in a residential
installation. This equipment generates, uses, and
Using Remote Start can radiate radio frequency energy and, if not
installed and used in accordance with the
1 Put the clothes into the tub. instructions, may cause harmful interference to
• Add detergent and, if desired, fabric radio communications. However, there is no
softener to the appropriate areas of the guarantee that interference will not occur in a
dispenser. particular installation. If this equipment does
cause harmful interference to radio or television
28 SMART FUNCTIONS

reception, which can be determined by turning the VOID THE USER’S AUTHORITY TO OPERATE THE
equipment off and on, the user is encouraged to EQUIPMENT.
try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
Open Source Software Notice
and the receiver. Information
• Connect the equipment to an outlet on a circuit To obtain the source code that is contained in this
different from that to which the receiver is product, under GPL, LGPL, MPL, and other open
connected. source licenses that have the obligation to disclose
source code, and to access all referred license
• Consult the dealer or an experienced radio/TV
terms, copyright notices and other relevant
technician for help.
documents, please visit https://
This device complies with part 15 of the FCC Rules. opensource.lge.com.
Operation is subject to the following two
conditions: LG Electronics will also provide open source code
to you on CD-ROM for a charge covering the cost
(1) This device may not cause harmful interference of performing such distribution (such as the cost of
and media, shipping, and handling) upon email
(2) This device must accept any interference request to [email protected].
received, including interference that may cause This offer is valid to anyone in receipt of this
undesired operation. information for a period of three years after our
Any changes or modifications in construction of last shipment of this product.
this device which are not expressly approved by
the party responsible for compliance could void

Smart DiagnosisTM Function

the user’s authority to operate the equipment.

Use this feature to help you diagnose and solve

Industry Canada Statement problems with your appliance.
This device contains licence-exempt transmitter(s)/
receiver(s) that comply with Innovation, Science NOTE
and Economic Development Canada’s licence- • For reasons not attributable to LGE’s negligence,
exempt RSS(s). Operation is subject to the the service may not operate due to external
following two conditions: factors such as, but not limited to, Wi-Fi
(1) This device may not cause interference. unavailability, Wi-Fi disconnection, local app
store policy, or app unavailability.
(2) This device must accept any interference,
including interference that may cause undesired • The feature may be subject to change without
operation of the device. prior notice and may have a different form
depending on where you are located.

IC Radiation Exposure Statement Using LG ThinQ to Diagnose Issues

This equipment complies with IC radiation
If you experience a problem with your Wi-Fi
exposure limits set forth for an uncontrolled
equipped appliance, it can transmit
environment.
troubleshooting data to a smartphone using the
This equipment should be installed and operated LG ThinQ application.
with a minimum distance of 20 cm (7.8 inches)
• Launch the LG ThinQ application and select the
between the antenna and your body.
Smart DiagnosisTM feature in the menu. Follow
the instructions provided in the LG ThinQ
NOTE application.
• THE MANUFACTURER IS NOT RESPONSIBLE FOR
ANY RADIO OR TV INTERFERENCE CAUSED BY
UNAUTHORIZED MODIFICATIONS TO THIS
EQUIPMENT. SUCH MODIFICATIONS COULD
 SMART FUNCTIONS 29

Using Audible Diagnosis to

Diagnose Issues
Follow the instructions below to use the audible
diagnosis method.

ENGLISH
• Launch the LG ThinQ application and select the
Smart Diagnosis feature in the menu. Follow
the instructions for audible diagnosis provided
in the LG ThinQ application.

1 Press the Power button to turn on the

appliance.
• Do not press any other buttons.

2 Place the mouthpiece of your smartphone

close to the Power button.

x.
Ma
0 mm
1

3 Press and hold the Rinse+Spin button for 3

seconds or longer while holding the
smartphone mouthpiece to the Power button
until the data transfer is complete.
• Keep the smartphone in place until the data
transfer has finished. Time remaining for
data transfer is displayed.

4 After the data transfer is complete, the

diagnosis will be displayed in the application.

NOTE
• For best results, do not move the smartphone
while the tones are being transmitted.
30 MAINTENANCE

MAINTENANCE
WARNING
• To reduce the risk of fire, electric shock, or injury to persons, read this entire owner’s manual, including
the SAFETY INSTRUCTIONS, before operating this appliance.
• Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning
can cause serious injury, fire, electric shock, or death.
• Do not use volatile substances (benzene, paint thinner, alcohol, acetone, etc.), abrasive cleaners, or
detergents with strong chemical components when cleaning the appliance. Doing so may cause
discoloration or damage to the appliance, or may cause a fire.
• Certain internal parts are intentionally not grounded and may present a risk of electric shock only during
servicing. Service personnel - Do not contact the following parts while the appliance is energized: pump,
valve, motor, control board.

Regular Cleaning 2 Insert your finger under the top lip of the
dispenser and pull to remove the dispenser
Care after Wash cover.

After the cycle is finished, wipe the lid and the

inside of the lid seal to remove any moisture.
• Wipe the body of the washer with a dry cloth to
remove any moisture.
• Leave the lid open to dry the tub interior.

WARNING
• Make sure children and pets do not climb onto
the drawer. Engage the Child Lock feature if
needed to prevent children from accidentally 3 Clean the dispenser cover and the inside of
starting a wash cycle. the dispenser using a toothbrush or other
soft-bristle brush.

Cleaning the Exterior 4 Wipe the inside of the dispenser dry.

Proper care of your washer can extend its life.

Exterior: 5 After cleaning, reassemble the dispenser

cover and gently press down until it clicks into
• Immediately wipe off any spills. place.
• Wipe with a damp cloth.
• Do not touch the surface or the display with
sharp objects. Periodic Maintenance
• Use a towel or soft cloth to wipe around the
washer lid opening and lid glass.
Cleaning Detergent and Softener
• Always remove items from the washer as soon
Dispensers as the cycle is complete. Leaving damp items in
Clean the dispensers periodically to prevent the washer can cause wrinkling, color transfer,
detergent or softener scale from building up. and odor.

1 Slide open the drawer.

 MAINTENANCE 31

Cleaning the Drum 5 After the cycle ends, open the lid and allow
Over time, residue may build up in the drum, the drum interior to dry completely.
leading to mildew or a musty odor. Run the Tub
Clean cycle monthly to remove residue and WARNING

ENGLISH
prevent odor. • Make sure children and pets do not climb onto
the drawer. Engage the Control Lock feature if
NOTE needed to prevent children from accidentally
• Make sure to run the Tub Clean cycle only when starting a wash cycle.
the drum is empty. Never load laundry while
using this cycle. The laundry may be damaged or
contaminated with cleaning products. NOTE
• Run the cycle more often under heavy use • If you use a descaler or drum cleaner during the
conditions or if odor is already present. Tub Clean cycle, use the Rinse+Spin option to
rinse the washer drum before running your next
• If mildew or musty smell already exists, run this
wash cycle.
cycle once a week for three consecutive weeks.

1 Remove any clothing from the drum. Automatic Alert for Tub Clean
When the power is on and the tcL message blinks
on the display, it means the washer drum needs
2 Add cleaning agents. cleaning. Use the Tub Clean cycle to clean the
washer drum. The frequency of the automatic
alert’s appearance depends on how often the
Cleaner Instructions
washer is used. However, the message will
Drum cleaner generally appear every one to two months.

Lime scale Add to detergent dispenser

remover or pour it into the drum.
Removing Mineral Buildup
Powdered cleaner In areas with hard water, mineral scale can form
Liquid chlorine Dilute 1/4 cup of liquid on internal components of the washer. Periodically
bleach chlorine bleach in 1 quart of clean the mineral buildup on the internal
water and pour the mixture components to extend the lifespan of the washer.
into the drum. Use of a water softener is recommended in areas
with hard water.
Cleaning tablets Place directly into the washer
• Use a descaler to remove visible mineral buildup
drum.
on the washer drum.
• For other drum cleaning products, follow • After descaling, always run the Tub Clean cycle
the cleaner manufacturer’s instructions and before washing clothing.
recommendations.
• Mineral scale and other spots may be removed
• Do not use any more than 1/4 cup of liquid from the stainless steel drum using a soft cloth
bleach. Do not let bleach sit in the tub for a soaked in stainless steel cleaner.
long period before running the Tub Clean
• Do not use steel wool or abrasive cleaners.
cycle.
• Do not exceed the maximum fill line when
adding powdered cleaners. Powdered
cleaners may remain in the drum after
Leaving the Lid Open
cleaning. After you finish using the washer, leave the lid and
drawer open overnight to allow air to circulate and
dry the drum. This helps prevent odors.
3 Close the lid and drawer and press the Power
button.

4 Select the Tub Clean cycle and press the

Start/Pause button to begin the cycle.
32 MAINTENANCE

WARNING
5 Remove foreign objects and soak the filters in
white vinegar or a lime scale remover.
• Do not allow children or pets to play on, in or
with the appliance. Close supervision is • If using a lime scale remover, follow the
necessary when the appliance is used near manufacturer’s instructions. Be careful not
children or pets. to damage the filters while cleaning them.

6 Rinse filters thoroughly and press them back

Cleaning the Water Inlet Filters into place.

If the washer does not fill properly, an error

message will appear on the display. The inlet valve 7 Flush then reattach the water hoses.
filter screens could be clogged by hard water scale,
sediment in the water supply, or other debris. • Before reattaching the water inlet hoses,
flush them by running several gallons of
water through them into a bucket or drain,
WARNING
preferably with the faucets wide open for
• The inlet screens protect the delicate parts of the maximum flow.
inlet valve from being damaged by particles that
could enter the valves with the water supply.
NOTE
Operating the washer with these filters removed
could cause a valve to open continuously, • An IE error message may blink on the display
resulting in flooding and/or property damage. when the water pressure is low or an inlet filter
is clogged with dirt. Clean the inlet filter.

CAUTION
• Do not use the washer without the inlet filters.
Doing so will cause leaks and malfunction. Storing the Washer
• If you use the washer in an area with hard water, If the washer will not be used for an extended
the inlet filter may clog due to lime buildup and period of time and is in an area that could be
require more frequent cleaning. exposed to freezing temperatures, follow these
steps to protect the washer from damage.

1 Turn off the washer, and unplug the power NOTE

cord. • Make sure the drum is empty before following
these steps.

2 Turn off hot and cold water faucets.

1 Turn off the washer, and unplug the power
cord.
3 Unscrew the hot and cold water hoses from
the back of the washer.
2 Turn off the water faucets.

4 Remove the filters from the water valves

carefully. 3 Disconnect the water inlet hoses. Drain any
• Use pliers to pull out the filters from the water from the hoses.
water valves.
 MAINTENANCE 33

ENGLISH
4 Plug the power cord into a properly grounded
electrical outlet.

5 Add 1/4 gallon of nontoxic recreational

vehicle (RV) antifreeze to the empty drum and
close the lid.
• Never use automotive antifreeze.

6 Turn on the washer and select the Spin Only

option.

7 Press the Start/Pause button to start the

drain pump for 1 minute.
• This will expel some of the antifreeze,
leaving enough to protect the washer from
damage.

8 Turn off the washer and unplug the power

cord.

9 Dry the drum interior with a soft cloth, and

close the lid.

10 Store the washer in an upright position.

11 Drain any water in dispenser compartments

and let them dry.

12 To remove the antifreeze from the washer

after storage, run the Rinse+Spin cycle using
detergent.
• Do not add laundry to this cycle.
34 TROUBLESHOOTING

TROUBLESHOOTING
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If the washer does not function properly or does not function at all, check the following before
you call for service.

FAQs
Q: Can the pedestal washer and the front-loading washer be run at the same time?

A: Yes. The pedestal washer is designed to operate simultaneously under LG manufactured front-
loading washers produced after 2009. It is not designed for operation under LG top-loading washers,
LG dryers, non-LG manufactured appliances, or as a standalone unit. For more information regarding
compatibility, visit the LG website at www.lg.com.

Q: How much clothing can be loaded in the pedestal washer?

A: The drum is designed to hold a maximum of 4 lb. (One thick bath towel weighs about one pound
when dry.) Do not overload the washer drum. The clothing should fit loosely into the drum and the lid
should close easily.

Q: How much detergent, softener, or bleach should be used per load?

How/when is it added to the machine?

A: Detergent :
• The pedestal washer requires very little detergent. Most normal loads only require 1 tsp (5 g)
of HE detergent. Use a maximum of 2 tsp (10 g) of HE detergent. Do not use a full detergent
pod.
• Pour the detergent in the detergent dispenser (some models) or the manual measuring
device/dispenser provided with the machine. Place the dispenser in the drum with the
clothing before beginning the cycle.
• If the dispenser is missing, place the 1–2 tsp. (5–10 g) of detergent directly into the drum.
• For more information, see Adding Detergent.
Fabric Softener :
• Use 1/4 the amount recommended by the manufacturer for a normal load. Use the dispenser
provided with the machine. For instructions, see Adding Fabric Softeners.
Bleach :
• Do not use liquid or powdered bleach to launder items in the pedestal washer. To safely and
effectively launder items using bleach, use the front-loading washer.

Q: Can I slide the drawer out while the cycle is running?

A: No. The drawer locks for safety during operation. Pause the cycle to open the drawer.

Q: What if I want to add an item after I've started the cycle?

A: Press the Start/Pause button to pause the cycle. After the drawer unlocks, add the item and press
Start/Pause to restart the cycle. Wash performance may be affected if the item is added after the first
few minutes.
 TROUBLESHOOTING 35

Error Messages
Problem Possible Cause & Solution

dE1, dEz The drawer or the lid is not secured.

ENGLISH
DRAWER/LID OPEN • Close and secure the drawer or the lid. If the message keeps appearing, unplug the power
ERROR cord and call for service.

dE4 The drawer is not secured.

DRAWER UNLOCK • Check for objects around the door and door seal. If the message keeps appearing, unplug
ERROR the power cord and call for service.

IE Water supply faucets are not fully open.

INLET ERROR • Make sure that the water faucets are fully open.

Water inlet hoses are kinked, pinched, or crushed.

• Make sure that the hoses are not kinked, pinched or crushed behind or under the washer.
Be careful when moving the washer during cleaning or maintenance.

Water inlet filters are clogged.

• Clean the inlet filters. See MAINTENANCE.

Water supply pressure to faucet or house is too low.

• Check another faucet in the house to make sure that household water pressure is
adequate and flow is not restricted.
• Disconnect the water inlet hoses from the washer and run a few gallons of water through
the hoses to flush out any dirt.
• If flow is too low, contact a plumber to have the water supply lines repaired.
Water supply connected with leak-limiting hoses.
• The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip
falsely and prevent the washer from filling.

OE Drain hose is kinked, pinched, or clogged.

WATER OUTLET • Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
ERROR the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

UE The load is too small.

UNBALANCE ERROR • Add additional items to allow the washer to balance the load.

Heavy articles are mixed with lighter items.

• Always try to wash articles of somewhat similar weight to allow the washer to evenly
distribute the weight of the load for spinning.

The load is out of balance.

• Manually redistribute the load if articles have become tangled, preventing the automatic
rebalancing from working properly.

tE Control error.
TEMPERATURE • Unplug the washer and wait 60 minutes. Reconnect power and try again.
SENSOR ERROR • If the error code is still displayed, call for service

FE Water level is too high due to a faulty water valve.

OVERFLOW ERROR • Close the water faucets, unplug the washer, and call for service.

PE The water level sensor is not working correctly.

PRESSURE SENSOR • Close the water faucets, unplug the washer, and call for service.
ERROR
36 TROUBLESHOOTING

Problem Possible Cause & Solution

LE A motor error has occurred.

MOTOR LOCKED • Allow the washer to stand for 30 minutes and then restart the cycle.
ERROR • If the error code is still displayed, call for service.

PF Power failure or inadequate electrical service may have occurred during operation.
POWER FAILURE • Press the Start/Pause button to restart the cycle.

FF Inlet hose, drain hose or drain pump is frozen.

FROZEN ERROR • See Care in Cold Climates in the front-loading washer manual.

CL The Control Lock function is on to prevent anyone from changing cycles or operating
the washer.
CONTROL LOCK
FUNCTION • Turn off the Control Lock function in the control panel. See Control Lock under Options.

tcL It is time to run the Tub Clean cycle.

TUB CLEAN ALARM • This is not an error code. It indicates that the Tub Clean cycle is running or needs to be run
to clean the washer drum.

E7 Pedestal washer is being operated without a full-size washer.

STACKING ERROR • The pedestal washer will not operate as a standalone unit. It must be stacked under a full-
size LG appliance.

Stacking switch is not working properly.

• The stacking switch will not operate properly if the unit is stacked under a non-LG
appliance, or an LG appliance manufactured before 2009.

Ps Abnormal voltage detected.

VOLTAGE • Unplug the power plug for a few minutes and plug it back in. If the error recurs, call for
ABNORMALITY service.
ERROR

Noises
Problem Possible Cause & Solution

Clicking Lid lock sounds when the lid locks or unlocks.

• Normal operation
Spraying or hissing Water spraying or circulating during the cycle
• Normal operation
Humming or Drain pump is pumping water from the washer at times during a cycle.
Gurgling
• Normal operation

Water sloshing A liquid in the balance ring around the pulsator helps the basket spin smoothly.
• Normal operation

Water being added The washer adapts to the load size and type to add more water to the cycle as needed.
after the washer has
• Normal operation
already begun to
operate The wash load may be unbalanced. If the washer senses that the load is unbalanced, it
will stop and refill to redistribute the load.
• Normal operation

The washer may be diluting laundry additives to add to the wash load.
• Normal operation
 TROUBLESHOOTING 37

Problem Possible Cause & Solution

Rattling and Foreign objects, such as keys, coins, or safety pins may be in the drum.
clanking noise
• Stop the appliance and check the drum for foreign objects. If the noise continues after the
appliance is restarted, call for service.

ENGLISH
Thumping sound Heavy clothes may produce a thumping sound. This is usually normal.
• If the sound continues, the appliance is probably out of balance. Stop and redistribute the
clothes.

The clothes may be out of balance.

• Pause the cycle and redistribute the clothes after the lid unlocks.

Vibrating noise Packaging materials are not removed.

• Remove packaging materials.

The clothes may be unevenly distributed in the drum.

• Pause the cycle and redistribute the clothes after the lid unlocks.

Not all levelling feet are resting firmly and evenly on the floor.
• See the Levelling the Appliance instruction to adjust the levelling of the appliance.
Floor not rigid enough.
• Check if the floor is sold and does not flex. See Choosing the Proper Location to select
the proper location.
Washer chimes This is not an error. This is an alert to allow the addition of liquid fabric softener before
repeatedly before the final rinse.
final rinse
• See Adding Detergent and Softener for instructions on adding liquid fabric softener to
the load.
To disable or enable the fabric softener alert, press and hold Warm Water and Extra
Rinse at the same time for three seconds.

Operation
Problem Possible Cause & Solution

Water Leaking Inlet hose connection is loose at faucet, washer, or Y-connector.

• Check hoses and Y-connectors for leaks, cracks and splits.
• Check and tighten hose connections.

House drain pipes are clogged.

• The washer pumps out water very rapidly. Check for water backing up out of the drain pipe
during drain. If water is seen coming out of the drain, check for proper drain hose
installation and check for restrictions in the drain.
• Contact a plumber to repair the drain pipe.

Drain hose has come out of the drain connector or is not inserted far enough.
• Tie the drain hose to the inlet hose or standpipe to prevent it from coming out during
draining.
• For smaller drain pipes, insert the drain hose into the pipe as far as the drain hose flange.
For larger drain pipes, insert the drain hose into the pipe 1 - 2 inches past the flange.

Oversudsing of detergent
• Oversudsing may create leaks, and may be caused by the type and amount of detergent
used. High-Efficiency detergent is the only detergent recommended.
• Always reduce the amount of detergent if the load is small or lightly soiled, or if your water
is very soft.
• Never use more than the maximum amount shown in the dispenser provided.
38 TROUBLESHOOTING

Problem Possible Cause & Solution

Excessive sudsing Too much detergent or incorrect detergent

• HE detergents are formulated specifically for HE (High-Efficiency) washers and contain
suds reducing agents. Only use detergent with the HE (High-Efficiency) logo.
• For detergent quantities refer to About Detergent Use in OPERATION. If sudsing or
detergent residue continues to be an issue, add an extra rinse.

Washer will not turn Power cord is not properly plugged in.
on.
• Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60 Hz
outlet.

House fuse is blown, circuit breaker has tripped, or power outage has occurred.
• Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a
circuit overload, have it corrected by a qualified election.

NOTE
• If the washer stopped during a cycle due to a loss of power, the washer will resume the
cycle where it stopped when the power is restored.

Wash cycle time is The washer automatically adjusts the wash time for the amount of laundry, water
longer than usual. pressure and other operating conditions.
• This is normal. The washer adjusts the cycle time automatically to provide optimal results
for the selected cycle. The time remaining shown in the display is only an estimate. The
actual time may vary.

Washer will not Control panel has powered off due to inactivity.
operate.
• This is normal. Press the Power button to turn on the washer.

Washer is unplugged.
• Make sure that the power cord is plugged securely into an electrical outlet.

Water supply is turned off.

• Turn both hot and cold faucets fully on.
Controls are not set properly.
• Make sure that the cycle was set correctly, close the door and press the Start/Pause
button to start the wash cycle.
Lid or drawer is open.
• Close the lid and drawer and make sure that nothing is caught under the lid preventing it
from closing completely.

Circuit breaker/fuse is tripped/blown.

• Check house circuit breakers/fuses. Replace the fuses or reset the breaker. The washer
should be on a dedicated branch circuit.

Control needs to be reset.

• Press the Power button. Then reselect the desired cycle and press the Start/Pause button.
Start/Pause button was not pressed after the cycle was set.
• Press the Power button. Then reselect the desired cycle and press the Start/Pause button.
The appliance is turned off if the Start/Pause button is not pressed within a certain time.

Extremely low water pressure.

• Check another faucet in the house to make sure that household water pressure is
adequate.

Washer is too cold.

• If the washer has been exposed to temperatures below freezing for an extended period of
time, allow it to warm up before pressing the Power button. Otherwise, the display will not
come on.
 TROUBLESHOOTING 39

Problem Possible Cause & Solution

Washer is not filling Filter is clogged.

properly.
• Make sure that the inlet filters on the fill valves are not clogged. Refer to Cleaning the
Water Inlet Filters in MAINTENANCE.

ENGLISH
Inlet hoses may be kinked.
• Check that the inlet hoses are not kinked or clogged.

Energy efficiency
• This is a High-Efficiency (HE) washer. As a result, the water level settings for this washer
may be different than for a conventional washer.

Insufficient water supply

• Make sure that both the hot and cold water faucets are turned on all the way.

Lid and drawer is open.

• Close the lid and drawer and make sure that nothing is caught under the lid preventing it
from closing completely.

Water level is too low.

• The water will not normally cover the clothes. The fill level is optimized for the wash
motion to achieve the best wash performance.

Washer will not drain Drain hose is kinked, pinched, or clogged.

water.
• Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under
the washer.

The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the
washer.
• Move the end of the drain hose so that it is lower than 96 inches (2.4 m).

Performance
Problem Possible Cause & Solution

Wrinkling Washer is not unloaded promptly.

• Always remove items from the washer as soon as the cycle is complete.
Washer is overloaded.
• The washer can be fully loaded, but the drum should not be tightly packed with items. The
lid of the washer should close easily.

Hot and cold water inlet hoses are reversed.

• A hot water rinse can set wrinkles in garments. Check the inlet hose connectors.

Staining Softener was added directly to the wash load in the drum.
• Always use the dispensers to prevent staining.

Washer was not unloaded promptly.

• Always remove items from the washer as soon as possible after the cycle is completed.

Clothes were not properly sorted.

• Always wash dark colors separately from light colors and whites to prevent discoloration.
• Never wash heavily soiled items with lightly soiled items.

Poor stain removal Heavily soiled load.

• Heavier soils and tougher stains may require the extra cleaning power of the Main
Washer.
40 TROUBLESHOOTING

Problem Possible Cause & Solution

Poor stain removal Previously set stains.

• Articles that have previously been washed may have stains that have been set. These
stains may be difficult to remove and may require hand washing or pre-treating to aid in
stain removal.

Musty or mildewy Incorrect or too much detergent has been used.

odor in the washer
• Use only HE (High-Efficiency) detergent in accordance with the manufacturer’s
instructions.

Inside of the drum was not cleaned properly.

• Run the Tub Clean cycle regularly.

Wi-Fi
Problem Possible Cause & Solution

Trouble connecting The password for the Wi-Fi network was entered incorrectly.
appliance and
• Delete your home Wi-Fi network and begin the connection process again.
smartphone to Wi-Fi
network Mobile data for your smartphone is turned on.
• Turn off the Mobile data on your smartphone before connecting the appliance.

The wireless network name (SSID) is set incorrectly.

• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.

The appliance and the router are too far apart.

• If the appliance is too far from the router, the signal may be weak and the connection may
not be configured correctly. Move the router closer to the appliance or purchase and
install a Wi-Fi repeater.
During Wi-Fi setup, the app is requesting a password to connect to the product (on
certain phones).
• Locate the network name which starts with "LG" under Settings > Networks. Note the last
part of the network name.
- If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.
- If the network name looks like LGE_Appliance_XXXX, enter XXXX twice as your password.
For example, if the network name appears as LGE_Appliance_8b92, then you would
enter 8b928b92 as your password. In this instance, the password is case sensitive and
the last 4 characters are unique to your appliance.
 LIMITED WARRANTY 41

LIMITED WARRANTY
USA

ENGLISH
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING ARBITRATION
INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND
JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING
DISPUTES” BELOW.
Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product.
This limited warranty is valid only to the original retail purchaser of the Product ("You") and applies only
when purchased lawfully and used within the United States including U.S. Territories.

WARRANTY PERIOD

Direct Drive Motor (Stator or

Washer Stainless Steel Drum
Rotor)

Parts (internal/ functional parts Parts Only: Ten (10) years from the Parts Only: Lifetime from date of
only) and Labor: One (1) year from date of original retail purchase original retail purchase
the date of original retail purchase You are responsible for any You are responsible for any
applicable labor cost. applicable labor cost.

• Replacement Products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured.
• Replaced Product or part(s) will be the property of LG.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED IN
DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO CIRCUMSTANCES
SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST
GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, COST OF
REMOVAL AND REINSTALLATION OF THE PRODUCT, LOSS OF USE, OR ANY OTHER DAMAGES WHETHER
BASED IN CONTRACT, TORT, OR OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE
PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct
unauthorized repairs.
• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service.
• Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted
drain lines, inadequate or interrupted water supply or inadequate supply of air.
42 LIMITED WARRANTY

• Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or
contrary to the Product owner’s manual.
• Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of nature, or any other causes beyond the control of LG.
• Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is
used for other than the intended purpose, or any water leakage where the Product was not properly
installed.
• Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
• Damage or failure of the Product caused by transportation, storage, and/or handling, including
scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is
reported within one (1) week of delivery.
• Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or
maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or
maintenance includes installation or maintenance contrary to the Product owner’s manual.
• Damage or failure of the Product caused by the use of parts, components, accessories, consumable
cleaning products, or any other products or services that were not authorized by LG.
• Damage or missing items to any display or open box Product.
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
• Products with original serial numbers that have been removed, altered, or cannot be readily determined.
• Increases in utility costs and additional utility expenses.
• Any noises associated with normal operation.
• Products used for other than normal and proper household use (e.g., commercial or industrial use) or
contrary to the Product owner’s manual.
• Costs associated with removal and reinstallation of the Product for repairs, or the removal and
reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with
the Product Owner's manual.
• Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air
filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under
this limited warranty.
• The cost of repair or replacement under these excluded circumstances shall be borne by You.
The cost of repair or replacement under these excluded circumstances shall be borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC

PROCEDURE FOR RESOLVING DISPUTES:

ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED
WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND
NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE EACH
WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG Electronics U.S.A., Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG
Electronics USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
 LIMITED WARRANTY 43

You and LG agree to engage in good faith discussions in an attempt to amicably resolve your claim. The
notice must provide your name, address, and telephone number; identify the product that is the subject of
the claim; and describe the nature of the claim and the relief being sought. If you and LG are unable to
resolve the dispute within 30 days, either party may proceed to file a claim for arbitration.

ENGLISH
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after sending written notice to LG, you and LG agree to resolve any claims between us
only by binding arbitration on an individual basis, unless you opt out as provided below. Any dispute
between you and LG shall not be combined or consolidated with a dispute involving any other person’s or
entity’s product or claim. More specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims court, but that small claims court
action may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be administered by the American Arbitration Association
(“AAA”) and will be conducted before a single arbitrator under the AAA’s Consumer Arbitration Rules that
are in effect at the time the arbitration is initiated (referred to as the “AAA Rules”) and under the
procedures set forth in this section. The AAA Rules are available online at www.adr.org/consumer. Send a
copy of your written demand for arbitration, as well as a copy of this provision, to the AAA in the manner
described in the AAA Rules. You must also send a copy of your written demand to LG at LG Electronics USA,
Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If there is a conflict
between the AAA Rules and the rules set forth in this section, the rules set forth in this section will govern.
This arbitration provision is governed by the Federal Arbitration Act. Judgment may be entered on the
arbitrator’s award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except
that issues relating to the scope and enforceability of the arbitration provision and to the arbitrability of
the dispute are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the state of your residence shall govern this Limited Warranty and any
disputes between us except to the extent that such law is preempted by or inconsistent with applicable
federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees to the AAA unless you seek more than $25,000
in damages, in which case the payment of these fees will be governed by the AAA Rules. Except as
otherwise provided for herein, LG will pay all AAA filing, administration and arbitrator fees for any
arbitration initiated in accordance with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by considering
factors including, but not limited to, the purchase amount and claim amount. Notwithstanding the
foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds either the substance of your
claim or the relief sought in the demand is frivolous or brought for an improper purpose (as measured by
the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if LG prevails
in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely on the basis of (1) documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the AAA Rules. If your claim exceeds $25,000, the
right to a hearing will be determined by the AAA Rules. Any in-person arbitration hearings will be held at a
location within the federal judicial district in which you reside unless we both agree to another location or
we agree to a telephonic arbitration.
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either: (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
44 LIMITED WARRANTY

www.lg.com/us/support/repair-service/schedule-repair-continued and clicking on “Find My Model & Serial

Number”).
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
 LIMITED WARRANTY 45

CANADA
TERMS AND CONDITIONS

ENGLISH
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION THAT
REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF IN COURT,
UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT, OR, IN OTHER
JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS ACTIONS AND JURY TRIALS
ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES”
BELOW.
Should your LG Washer ("Product") fail due to a defect in materials or workmanship under normal and
proper use, during the warranty period set forth below, LG Electronics Canada, Inc. (“LGECI”) will, at its
option, repair or replace the Product upon receipt of proof of the original retail purchase. This limited
warranty is valid only to the original retail purchaser of the Product and applies only to a Product
distributed, purchased and used within Canada, as determined at the sole discretion of LGECI.

WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will
begin sixty (60) days from the date of manufacture)

Direct Drive Motor (Stator or

Washer Stainless Steel Drum
Rotor)

One (1) year from the date of Three (3) years from the date of Ten (10) years from the date of
original retail purchase original retail purchase original retail purchase

Parts and Labor (internal/ Parts only (Consumer will be Part only (Consumer will be
functional parts only) charged for labor) charged for labor)

• Replacement products and parts are warranted for the remaining portion of the original warranty period
or ninety (90) days, whichever is greater.
• Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory
remanufactured, all at the sole discretion of LGECI.
• Proof of original retail purchase specifying the Product model and date of purchase is required to obtain
warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE. EXCEPT AS
EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL OTHER WARRANTIES
AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, AND NO REPRESENTATIONS SHALL BE BINDING ON LGECI. LGECI DOES NOT
AUTHORIZE ANY PERSON TO CREATE OR ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR
LIABILITY IN CONNECTION WITH THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR
CONDITION IS IMPLIED BY LAW, IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER
NO CIRCUMSTANCES SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE
LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR
EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE, WHETHER ARISING
DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH, FUNDAMENTAL BREACH, TORT OR
OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S TOTAL LIABILITY, IF ANY, SHALL NOT
EXCEED THE PURCHASE PRICE PAID BY YOU FOR THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary from
province to province depending on applicable provincial laws. Any term of this Limited Warranty that
negates or varies any implied condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s terms.

THIS LIMITED WARRANTY DOES NOT COVER:

• Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or
plumbing; or iii) correct unauthorized repairs or installations of the Product;
46 LIMITED WARRANTY

• Damage or failure of the Product to perform during power failures and interrupted or inadequate
electrical service;
• Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines,
inadequate or interrupted water supply or inadequate supply of air;
• Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the
instructions outlined in the Product’s owner’s manual;
• Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts
of God, or any other causes beyond the control of LGECI or the manufacturer;
• Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the
Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper
installation or maintenance includes installation or maintenance contrary to the Product’s owner’s
manual;
• Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other
than the intended household purpose/use of the Product, or damage or failure resulting from any water
leakage due to improper installation of the Product;
• Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
• Damage or failure caused by use that is other than normal household use, including, without limitation,
commercial or industrial use, including use in commercial offices or recreational facilities, or as
otherwise outlined in the Product’s owner’s manual;
• Damage or failure caused by the use of any accessories, components or cleaning products, including,
without limitation, that are not approved/authorized by LGECI;
• Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other
damage to the finish of the Product, unless such damage results from defects in materials or
workmanship and is reported to LGECI within one (1) week of delivery of the Products;
• Damage or missing items to any display, open box, refurbished or discounted Product;
• Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
• Products with original serial numbers that have been removed, altered or cannot be readily determined
at the discretion of LGECI;
• Increases in utility costs and additional utility expenses in any way associated with the Product;
• Replacement of light bulbs, filters, fuses or any other consumable parts;
• Costs associated with removal and/or reinstallation of the Product for repairs;
• Noises associated with normal operation and failure to follow instructions found in the use and care and
installation guides or operating the unit in an unsuitable environment will not be covered under this
warranty.
• Coverage for "in Home" repairs, for products in-warranty, will be provided if the Product is within a 150
km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product
is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility
to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances, listed under the heading,
This Limited Warranty Does Not Cover, shall be borne by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT OUR WEBSITE:
Call 1-888-542-2623 and select the appropriate option from the menu, or visit our website at http://
www.lg.com

PROCEDURE FOR RESOLVING DISPUTES:

EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING
IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH
BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED
AT LAW, YOU AND LG BOTH IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
 LIMITED WARRANTY 47

Definitions. For the purposes of this section, references to “LG” mean LG Electronics Canada, Inc., its
parents, subsidiaries and affiliates, and each of their officers, directors, employees, agents, beneficiaries,
predecessors in interest, successors, assigns and suppliers; references to “dispute” or “claim” shall include
any dispute, claim or controversy of any kind whatsoever (whether based in contract, tort, statute,
regulation, ordinance, fraud, misrepresentation or any other legal or equitable theory) arising out of or

ENGLISH
relating in any way to the sale, condition or performance of the product or this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify
LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LGECI Legal
Team at 20 Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”). You and LG
agree to engage in good faith discussions in an attempt to amicably resolve your claim. The notice must
provide your name, address, and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and LG are unable to resolve the
dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding
arbitration in accordance with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement offer made by either you or LG
will not be disclosed to the arbitrator until the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to resolve the dispute during
the 30 day period after LG’s receipt of the Notice of Dispute, you and LG agree to resolve any claims
between you and LG only by binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this clause in the circumstances of the
claims at issue (in which case if you are a consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between you and LG shall not be
combined or consolidated with a dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, except to the extent such a prohibition is not permitted at
law, any dispute between you and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or representative basis except to
the extent this prohibition is not permitted at law in your province or territory of jurisdiction as it relates to
the claims at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG must make a written
demand for arbitration. The arbitration will be private and confidential, and conducted on a simplified and
expedited basis before a single arbitrator chosen by the parties under the provincial or territorial
commercial arbitration law and rules of the province or territory of your residence. You must also send a
copy of your written demand to LG at LG Electronics Canada, Inc., Attn: Legal Department- Arbitration, 20
Norelco Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by your applicable
provincial or territorial commercial arbitration legislation. Judgment may be entered on the arbitrator’s
award in any court of competent jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to the arbitrability of the dispute
are for the court to decide. The arbitrator is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase shall govern this Limited Warranty
and any disputes between you and LG except to the extent that such law is preempted by or inconsistent
with applicable federal or provincial/territorial law. Should arbitration not be permitted for any claim,
action, dispute or controversy between you and LG, you and LG attorn to the exclusive jurisdiction of the
courts of the province or territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt of your written demand
for arbitration, LG will promptly pay all arbitration filing fees unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the applicable arbitration rules.
Except as otherwise provided for herein, LG will pay all filing, administration and arbitrator fees for any
arbitration initiated in accordance with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as long as they are reasonable, by
considering factors including, but not limited to, the purchase amount and claim amount. Notwithstanding
the foregoing, if applicable law allows for an award of reasonable attorneys’ fees and expenses, an
arbitrator can award them to the same extent that a court would. If the arbitrator finds either the
substance of your claim or the relief sought in the demand is frivolous or brought for an improper purpose
(as measured by the applicable laws), then the payment of all arbitration fees will be governed by the
applicable arbitration rules. In such a situation, you agree to reimburse LG for all monies previously
disbursed by it that are otherwise your obligation to pay under the applicable arbitration rules. Except as
48 LIMITED WARRANTY

otherwise provided for, LG waives any rights it may have to seek attorneys’ fees and expenses from you if
LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to have the arbitration
conducted solely (1) on the basis of documents submitted to the arbitrator, (2) through a telephonic
hearing, or (3) by an in-person hearing as established by the applicable arbitration rules. If your claim
exceeds $25,000, the right to a hearing will be determined by the applicable arbitration rules. Any in-
person arbitration hearings will be held at the nearest, most mutually-convenient arbitration location
available within the province or territory in which you reside unless you and LG both agree to another
location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty (including these arbitration procedures)
is unenforceable, the remaining provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of any provision of this Limited
Warranty (including these arbitration procedures), it does not mean that LG intends to waive or has waived
any provision or part of this Limited Warranty.
Opt Out.You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can
require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no
later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by
either (i) sending an e-mail to [email protected], with the subject line: “Arbitration Opt Out;” or (ii) calling 1-
800-980-2973. You must include in the opt out e-mail or provide by telephone: (a) your name and address;
(b) the date on which the product was purchased; (c) the product model name or model number; and (d)
the serial number (the serial number can be found (i) on the product; or (ii) online by accessing https://
www.lg.com/ca_en/support/repair-service/schedule-repair-continued and clicking on “Find My Model &
Serial Number”).
In the event that you “Opt Out”, the law of the province or territory of your residence shall govern this
Limited Warranty and any disputes between you and LG except to the extent that such law is preempted
by or inconsistent with applicable federal or provincial/territorial law. Should arbitration not be permitted
for any claim, action, dispute or controversy between you and LG, you and LG agree to attorn to the
exclusive jurisdiction of the courts of the province or territory of your residence for the resolution of the
claim, action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner described above (that is, by e-mail
or telephone); no other form of notice will be effective to opt out of this dispute resolution procedure.
Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty in any
way, and you will continue to enjoy the full benefits of the Limited Warranty. If you keep this product and
do not opt out, then you accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between the terms of this Limited Warranty
and the End User License Agreement (“EULA”) in regards to dispute resolution, the terms of this Limited
Warranty shall control and govern the rights and obligations of the parties and shall take precedence over
the EULA.
Memo 49
50 Memo
Memo 51
LG Customer Information Center

For inquiries or comments,

visit www.lg.com or call:
1-800-243-0000 U.S.A.

1-888-542-2623 CANADA

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www.lg.com