Departure and Arrival
Procedure for Passengers,
0
UNI
Inflight Service Post
Lockdown–Covid-19
4 UNIT STRUCTURE
4.1 Learning Objectives
4.2 Introduction
4.3 Process of Air Travel for Passengers
4.3.1 Process of Boarding a Plane at an Airport
4.3.2 Once a Passenger is on the Plane
4.3.3 Arrival Procedure
4.4 Passenger Control Unit(PCU)
4.4.1 Features of PCU
4.5 Passenger Service Unit (PSU)
4.5.1 Features of PSU
4.6 COVID–19
4.6.1 Effects of COVID–19 Pandemic on Aviation Industry
Worldwide
4.6.2 COVID–19 in India
4.7 Let Us Sum Up
4.8 Answer for Check Your Progress
4.1 LEARNING OBJECTIVES:
After learning this unit, you will be able to understand about:
Process of Air travel for Passengers, Passenger Control Unit (PCU),
Passenger Service Unit (PSU), and COVID–19.
4.2 INTRODUCTION:
The services carried out on board an aircraft, is performed by senior cabin
crew in First class, senior cabin crew in Business class, and senior cabin crew in
Economy class, along with their team of cabin crew members. They ensure the
safety and security of the Cabin, Galleys, and Lavatories, along with other
regular services.
The spreading of the Corona virus disease (COVID–19) worldwide, has
important implications for airlines and Passengers. Guidelines are issued for air
Travel in India and globally, which could change depending on the spread or
containment, of the pandemic.
4.3 PROCESS OF AIRTRAVEL FOR PASSENGERS:
4.3.1 Process of Boarding a Plane at an Airport:
Before you pack for a flight, make sure you're aware of the airline's
baggage weight and size allowances, to avoid excess baggage charges.
Once your ticket is confirmed, you can print your boarding pass, or save it
to your mobile device. Also, you can check–in and get a paper boarding pass at
the airport ticket counter, or self–service kiosk. If you have an e–ticket, you can
choose your meal type (only for Full service Airline), and book your seat of
choice in advance, that you wish to travel in. It is advisable to reach the airport at
least one hour before a domestic flight, and three hours before an international
flight.
Airport entry: You need to show your ticket and ID proof to the Airport
Security before you enter the airport terminal building. Get your check–in
baggages canned by Airport security.
Check–in process : You can now go to your airline's check–in counter and
collect your boarding pass, that is if you haven't already e–checkedin.
Weigh your checked–in baggage at the counter, get it tagged, one part of
the tag will be pasted on your ticket, for baggage claim and identification. Get
your hand baggage weighed, and proceed to the terminal mentioned on your
boarding pass.
Example of Check–in counter
Immigration Check for International flights: At the Immigration
counter, the immigration officer will verify your passport and visa, after which
the passport is stamped with the departure date.
Proceeding to the aircraft: To get to your terminal, you have to cross
security, for which you will have to place everything except your boarding pass
in the X–ray tray and pass through a metal detector. Boarding pass and cabin
baggage tags are stamped by security personnel. Once you walk through, collect
your items from the tray. Head to your departure gate and be alert for
announcements related to your flight. You could also check the display board for
flight information.
Boarding the aircraft: Once the boarding starts, airline staff will scan
boarding pass and check security stamp at the Gate, before allowing passengers
to board the flight.
Example of Passengers boarding an aircraft using a Jet bridge
4.3.2 Once a Passenger is on the Plane:
• After boarding the plane, you will be assisted to your seat by the Cabin
Crew.
• Stow your hand luggage/cabin bag in the overhead bin close to your seat.
• Put on your seat belt, and switch off your mobile devise.
• Listen carefully to the instruction given by the cabin crew before the
flight.
• If you need anything, press the call bell on the Passenger Service Unit
(PSU) to get help from the cabin crew.
4.3.3 Arrival Procedure:
Pay attention to the pre–landing announcement in which you will be
updated on the weather at your destination, and the conveyor belt number, where
your checked–in baggage will arrive. Once the plane has come to a complete
stop, and once the captain switches off the fasten seat belt sign, you can unbuckle
the seat belt, collect your hand baggage from the over head bin, and proceed to
disembark from the plane.
Immigration Check for Destination Airport, for International flights :
At the Immigration counter, the immigration officer will verify your details,
travel documents, and issued visa. The filled out Immigration form by the
passenger is also checked. Once the officer has all the details he requires, the
passport is stamped with the date of arrival in the country, by this you will know
how long you can stay in that country.
Leaving the airport: You can proceed to the designated baggage claim
area, to collect your checked–in baggage. Once you have your baggage, and you
clear the customs check (for items to be declared), you can leave the airport.
Example of Arrival area of an International Airport
Check Your Progress–1:
1. Immigration checking is for both, Domestic and International travel:
(a) Yes (b)No (c)Maybe
2. Is embarkation, and boarding a plane the same thing?
(a) Yes (b)No (c)Maybe
4.3 PASSENGER CONTROL UNIT (PCU):
4.3.1 Features of PCU:
Passenger control units makes it possible for passengers to manage In–
flight Entertainment (IFE), delivered to them on the aircraft. The passenger
control unit generally includes a display panel, a controller, a memory, a USB
interface and a user input mechanism.
Personal on–demand videos are stored in an aircraft's main in–flight
entertainment system, and the passengers can view whatever they want, over the
aircraft's built in media server and wireless broadcast system.
Example of Passenger Control Unit
Check Your Progress–2:
1. What is the full form of IFE
(a) In–flight Entertainment (b)In–flight Engineering
(c)In–flight Engagement
4.4 PASSENGER SERVICE UNIT (PSU):
4.4.1 Features of PSU:
A passenger service unit (PSU) is a necessary part, situated above each
row of seats in the overhead panel, in the cabin of an aircraft.
APSU generally contains Reading lights, Loudspeakers, Fasten Seatbelt
signs, No smoking signs, Call button for Cabin crew assistance, Air condition
vents, and automatically deployable oxygen masks.
Example of Passenger Service Unit
Check Your Progress–3:
1. Where is PSU located?
(a) In the over head panel (b)On the Armrest
(c)On the back of the seat in front of you
4.5 COVID–19:
4.5.1 Effects of COVID–19 Pandemic on Aviation Industry Worldwide:
By mid–2020, IATA had forecasted the worst financial performance in
the history of commercial aviation due to COVID–19 pandemic, predicting a
global loss of US$ 84billion.
The outbreak of COVID–19 was first identified in Wuhan, China, in
December 2019. The corona virus pandemic has affected most parts of the world,
and has not only changed the way we live in the present, but is also going to
change the future in many ways. One of the major sectors to have been affected
by the pandemic is the aviation industry. As the industry struggles to get back to
the new normal, many challenges lay ahead.
Check Your Progress–4:
1. Which business sector was one of the worst hit during the Corona virus
pandemic?
(a) Information Technology (b)Essential services
(c)Aviation
2. COVID–19 is considered to be a,
(a) Pandemic (b)Epidemic (c)Endemic
4.6 LET US SUM UP:
In this unit we learned about:
• Process of boarding a plane at the airport
• Once the passenger is on the plane
• Arrival procedure
• Features of PCU
• Features of PSU
• Effects of COVID–19 pandemic on Aviation Industry worldwide
• COVID–19 in India
4.7 ANSWER FOR CHECKY OUR PROGRESS:
Check Your Progress1:
1.(B), 2.(A)
Check Your Progress2:
1.(A)
Check Your Progress3:
1.(A)
Check Your Progress4:
1.(C), 2.(A)
