Food and Beverage Service Sequence Script
1. Welcoming the Guest
Host/Hostess:
"Good [morning/afternoon/evening], welcome to [Restaurant Name]. Do you
have a reservation with us today?"
(If yes) "May I have the name on the reservation, please?"
(If no) "How many guests will be dining with us today? Let me check for
available seating."
2. Seating the Guest
Host/Hostess:
"Thank you for waiting. Your table is ready. Please follow me."
(Upon arrival at the table) "Here is your table. I hope you enjoy your dining
experience with us. Your server will be with you shortly."
3. Unfolding the Napkin
Server:
(Approach the table and greet guests) "Good [morning/afternoon/evening], my
name is [Name], and I’ll be taking care of you today."
(Unfold the napkin and place it gently on the guest’s lap) "Allow me to prepare
your place setting."
4. Serving Water
"May I offer you still, sparkling, or tap water to begin?"
(Serve the chosen water option, ensuring all guests are served, starting with the
host or most senior guest.)
5. Presenting the Beverage List for Aperitif Drinks
"Here is our beverage list, including a selection of aperitif drinks to start your
meal. I’d be happy to recommend something if you like."
(Provide a brief overview of signature aperitifs or specials, such as cocktails or
wines.)
6. Taking the Order for Aperitif Drinks
"May I take your order for an aperitif drink? Would you like to try our [signature
cocktail] or perhaps a classic like [option]?"
7. Suggestive Selling for Aperitifs
"Our [special drink] pairs wonderfully with light appetizers and is a guest
favorite."
(Once the order is taken) "Thank you. I’ll bring your drinks shortly."
8. Serving Aperitif Drinks
"Here are your drinks. Enjoy!"
(Serve from the guest’s right side and ensure glasses are clean and
appropriately garnished.)
9. Presenting the Menu
"Here is our menu for today. If you’d like, I can explain the chef’s
recommendations or assist with pairing options."
(Briefly introduce any specials or seasonal dishes.)
10. Taking Food Order While Suggestive Selling
"Are you ready to order, or would you like a few more minutes?"
(When taking orders) "The [dish name] is one of our specialties and comes
highly recommended."
"Would you like to complement that with [suggested side/dish]?"
11. Repeating the Order
"Let me repeat your order to ensure everything is correct: [repeat each dish and
any modifications]. Thank you."
12. Adjusting and Completing Table Appointments
(Adjust table settings to match the order, e.g., provide steak knives for steak or
fish knives for seafood, and remove unnecessary utensils.)
13. Serving Complimentary Bread
"Here is a selection of our freshly baked bread, along with [butter/olive oil/etc.].
Enjoy!"
14. Serving the Appetizer
"Here is your appetizer: [name of dish]. Please enjoy!"
(Serve from the guest’s right side, starting with the host or most senior guest.)
15. Clearing the First Course
"May I clear your plates?"
(Remove empty plates and utensils from the right side without disturbing
guests.)
16. Serving the Second Course
"Here is your [name of second course]. Please enjoy!"
17. Clearing the Second Course
"May I clear your plates?"
(Ensure all plates, cutlery, and crumbs are removed before the main course is
served.)
18. Serving the Main Course
"Here is your main course: [name of dish]. Please enjoy your meal."
19. 3-Minute Check
(After 3 minutes) "How is everything? Is the [specific dish] to your liking?"
(Address any concerns promptly.)
20. Presenting the Wine
"Would you like to pair your meal with a glass or bottle of wine? Our [specific
wine] complements the [main course] perfectly."
(If chosen, present the bottle, pour for the host to taste, then serve the rest of
the table.)
21. Bussing and Clearing the Table
"May I clear your plates and reset the table for dessert?"
(Remove plates, utensils, and any unused items. Crumb the table as needed.)
22. Presenting and Settling the Bill
"Would you like to see the dessert menu, or shall I bring the bill?"
(If presenting the bill) "Here is your bill. You may settle with cash, card, or
mobile payment at your convenience."
(After payment) "Thank you very much. Here is your receipt."
23. Bidding Goodbye to the Guest
"Thank you for dining with us today. We hope you had a wonderful experience.
Have a great [day/evening], and we look forward to welcoming you again!"
