Frequently Asked Questions (FAQs)
A. EXIT CLEARANCE SUBMISSION
1. How to initiate my Exit Clearance?
Termination Initiation Date Method How To submit
1. Please accomplish the Exit Clearance Form via
CNXOne> Internal> Other Apps> Employee
Clearance Form or to your Site PS Partner.
2. Go to https://bit.ly/ClearanceandFinalPay
Prior October 11 Manual
3. Click on ‘NEXT’
4. Fill-out necessary details, upload the
accomplished form and other attachments.
5. Then click ‘Submit’.
Exit Clearance will be automatically initiated once
your separation is initiated in Workday.
To check the status of your exit clearance, just log-
October 11 Onwards e-Clearance on to your Post-Employment Workday Account.
NOTE: Post-Employment Workday Account credentials are sent
to your last known personal e-mail address one day after
effective date of separation and such should be reset on your
first log-in.
2. For e-Clearance, how can I request for a Password Reset for my Post-Employment Workday
Account Log-in access?
Please contact our Concentrix’ Helpline:
• 1-800-8918-0142 (Nationwide Globe landline & mobile)
• 1-800-1118-0009 (Nationwide PLDT landline & Smart/Sun/TNT mobile)
• 02-8555-3996 (Metro Manila landline)
Operating Hours:
Helpline is only open Mon-Fri 8AM to 7PM except during holidays.
B. COMPANY ASSETS RETURN PROCESS
1. What will happen if my company-issued asset (WAH Asset, ID Badge, Keys, etc.) is not
returned on my last working day and 5 days thereafter?
The amount of the unreturned company-issued asset will be deducted from your final pay.
2. What if I return my WAH Asset after I got my final pay computation?
Follow the steps below to file your dispute/refund:
a. Go to this link https://bit.ly/ClearanceandFinalPay.
b. Click “NEXT” on the Home page.
c. Please fill all the required information.
d. Select “Clearance Concern > Inquiry/Dispute on Final Pay Computation”
e. State your concern/inquiry on the space provided.
f. Attach/Provide your proof of returned asset/s, then click “SUBMIT”.
3. What if I return my ID Badge/Keys after I got my final pay computation?
As per Company Policy, there will be no refunds for ID Badge/Keys.
4. What if I returned my company-issued asset (WAH Asset, ID Badge, Keys, etc.) but it was
deducted from my final pay?
Follow the steps below to file your dispute/refund:
a. Go to this link https://bit.ly/ClearanceandFinalPay.
b. Click “NEXT” on the Home page.
c. Please fill all the required information.
d. Select “Clearance Concern > Inquiry/Dispute on Final Pay Computation”
e. State your concern/inquiry on the space provided.
f. Attach/Provide your proof of returned asset/s, then click “SUBMIT”.
5. How will I request my Certificate of Employment and BIR-2316?
For a temporary Certificate of Employment, you may request it by sending us an email at
[email protected]Also, please be informed that ITR/BIR2316 and Certificate of Contributions (SSS, PhilHealth and PAGIBIG)
will be provided together with the final pay.
