CLEARANCE PROCESSING IN LIME
*This guideline only applies to separations initiated in Workday prior October 11, 2021.
Completing your Employee Clearance Form
Fill out the Clearance Form as soon as your supervisor has confirmed your resignation/separation.
Before or on your last working day:
• Finalize your timekeeping/leave records with your supervisor to ensure that you’ll get accurate final pay.
• Vacate your locker and/or mobile pedestal/lateral cabinet. Return the key to your Site Facilities Team within 15 days from
your separation date.
After 15 days, the Facilities Team will forcibly open the locker and dispose of any personal belongings contained
therein. Resigning/separating staff shall hold the Company free from any accountability and liability in relation to such
opening of locker and disposal of personal belongings.
• Return your Company ID badges to your site Security team within the prescribed period.
• Return all issued IT assets (headset, desktop/laptop, WIFI dongle, VPN key, etc.) to your site IT Operations team.
• Afterwards, send your accomplished clearance form to https://bit.ly/ClearanceandFinalPay and select the ‘Submission of
Clearance Form’ category. The People Solutions Clearance Team will take care of routing your clearance to the different
departments for sign-off.
What to Expect AFTER Completing the Clearance Form?
• Once the final pay has been computed, Payroll team will send an email which contains the following documents:
o Final Payslip, Hold Last Pay Payslip, Waiver/Quitclaim form, Income Tax Return (BIR 2316), COE (for positive net pay)
and Authority to deduct (ATD, applicable for other banks)
▪ For negative final pay amount, the COE will be provided upon settlement of the accountabilities and receipt of
the signed BIR 2316 and valid ID.
▪ For zero final pay amount, the COE will be provided upon receipt of the signed waiver, signed BIR 2316 and valid
ID.
▪ To request a temporary COE, you may send an email to
[email protected].
• Before the release of your Final Pay, you will be required to send a scanned copy of the signed/dated Waiver,
signed/dated BIR 2316 & one valid government ID which is photo bearing with signature (not expired) to Payroll Team via
[email protected].
o The signature on the waiver must match the signature on the ID. Please note that the Waiver is an absolute
requirement for the release of the Final Pay.
o Final Pay will be released as a direct deposit to your payroll account, unless informed otherwise.
o For bank accounts other than Metrobank Payroll/Personal Account, it will be processed via instapay/Pesonet. Please
submit ATD for the bank charge. Bank charge may change from time to time depending on the bank provider.
Payment or crediting schedule:
• Every Thursday (Regular Schedule; All complete requirements received until Monday 12nn) and every Tuesday the
following week (All complete requirements received from Monday 1pm to Thursday 12nn).
• If these days fall on a holiday, payment schedule will be on the next business day.
• A crediting schedule will be provided to the employee upon receipt of the complete requirements by Payroll.
• For questions on your exit clearance, please file a ticket using this link https://bit.ly/ClearanceandFinalPay or you may call
our PSC helpline numbers below.
o 1-800-8918-0142 (Nationwide Globe landline & mobile)
o 1-800-1118-0009 (Nationwide PLDT landline & Smart/Sun/TNT mobile)
o 02-8555-3996 (Metro Manila landline)
PSC is only available from Mondays - Fridays between 8am and 7pm, closed on holidays.
Important Reminders:
A. For incentives, employees should be active upon payout, otherwise, it will be forfeited.
B. SSS loan balance by default will be deducted from your final pay. In the event that your final pay is not sufficient to permit all
deductions, only a partial amount of your SSS balance will be deducted, it will result to zero final pay. You need to settle the
remaining balance to SSS.
Note: If you want to continue payment through your new employer or if you want to pay voluntarily, you are waiving
Concentrix (the Company) of all liabilities that may arise from failure to settle any future loan payments.
The Company is not accountable for incurred penalties due to non-payment while the Exit Clearance is still in process.
C. Upon separation, HMO cards will automatically be cancelled (no need to return). For employees paid dependents, employee
must pay the prorated amount until the last working date (less the amount already paid through payroll).
D. Clearance processing must be initiated on the last working day of the employee. The last working day is the start of the three-year
prescriptive period for filing money claims against the Company.
E. Upon separation from the company, employees must surrender all company-issued equipment and assets to Concentrix. All IT-
related equipment and company ID / proximity badges must be returned within 5 days from separation. Otherwise, unreturned
items may be deducted from Final Pay.
The contents of this document remain the property of, and may not be reproduced or distributed in whole or in part, without the written consent of Concentrix.
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EMPLOYEE CLEARANCE FORM
NAME: POSITION:
EMPLOYEE ID: ACCOUNT/DEPARTMENT:
SITE: IMMEDIATE MANAGER:
CONTACT NO: HIRE DATE:
PERSONAL EMAIL: SEPARATION DATE:
CLEARANCE OWNER DETAILS EMPL SIGNATURE
SSS Loan:
☐ I do not have existing SSS Loan
☐Deduct the total balance of my SSS Loan from my final pay computation and
remit the same in full to SSS. I understand that during the processing of my final
pay, I am to settle my monthly amortizations directly with SSS. Concentrix (the
Company) is not accountable for incurred penalties due to non-payment while my
Exit Clearance is still in process.
☐No deduction. To continue succeeding SSS Loan monthly amortizations by my
new employer and waive Concentrix (the Company) of all liabilities that may arise
Employee from failure to settle any future loan payments. I understand that during the
processing of my final pay, my new employer will settle my monthly amortizations
directly with SSS. The Company is not accountable for incurred penalties due to
non-payment while my Exit Clearance is still in process.
☐No deduction. To personally pay/settle succeeding SSS Loan monthly
amortizations directly with SSS and waive Concentrix (the Company) of all
liabilities that may arise from my failure to settle any future loan payments. I
understand that during the processing of my final pay, I am to settle my monthly
amortizations directly with SSS. The Company is not accountable for incurred
penalties due to non-payment while my Exit Clearance is still in process.
CLEARANCE OWNER
EMPLOYEE ACCOUNTABILITY
CLEARANCE OWNER DETAILS SIGNATURE
Clear / Amount (in PHP)
(over printed name)
IT (Information Headset / Webcam
Technology) Desktop / Laptop
*IT Assets must be Wireless Solution / Wired Connectivity
returned w/in 5 days VPN Key / OTP Token / Others:
from DOT
Admin / Facilities & □ Locker / Pedestal Key / Car Pass
Security □ Company ID* / Proximity Badges*
*Company ID / badges
Others:
must be returned w/in
5 days from DOT
SSS Advances (pending supporting documents)
One People Solutions SSS Sickness
POC (including SSS Maternity
Finance) □ Educational Assistance Program (EAP)
□ HMO payment for dependents
□ P-Card / Fuel Card / Others:
EMPLOYEE CHECKLIST
☐ Completed Online Exit Interview - Confirmation Code:
Exit Interview Webpage - https://bit.ly/ConcentrixExitInterview
☐ Filed all Expense Reimbursements, Cash Advance, and Company Issued Credit Cards Liquidations.
☐ I understand that I am required to surrender the locker/s within 15 days from my resignation/separation. If I am unable
to do so within the said 15 days, I hereby authorize the Facilities/Admin Team to forcibly open the company locker assigned
to me and dispose of my personal belongings contained therein. I hold the Company free from any accountability and liability
in relation to such opening of locker and disposal of my belongings.
In the event that I fail to settle my accountabilities through fault attributed to me, I am hereby authorizing the company to
deduct the full amount from my final pay.
_____________________________ _________________
SIGNATURE OVER PRINTED NAME DATE SUBMITTED
The contents of this document remain the property of, and may not be reproduced or distributed in whole or in part, without the written consent of Concentrix.
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