Shaik Asethulla
Location : Bangalore
Career Objective:
A competent, dynamic, highly motivated professional with possessing good communications and interpersonal
skills now seeking a suitable position where I can apply these skills. Dedicated and committed, willing to take on
challenging roles, tough assignments and work to tight deadlines career.
STRENGTHS:
• Comfortable working with team at all management levels.
• Good analytical and logical skills.
• Comprehensive problem-solving abilities.
Professional Snapshot:
• Understood the systems status and network connectivity, including high-speed internet technologies
and VPN, experience with windows internals, performed basic to moderate problem analysis in a PC
environment.
• Worked in a fast-paced, dynamic environment with a focus on providing superior customer service,
where the primary objective is to resolve customer incidents/requests within the global service desk so
that employees are able to be productive, with minimal downtime.
• Functioned as a knowledgeable, first-call resource known for our problem-solving capabilities, our
attention to detail and our exceptional service.
• Provided day-to-day technical and application support on the phones, via online chat or face to face at
Solve it desk assisting with employee issues involving desktop, laptop, network or application services.
• Used available resources in problem-solving for employees, minimizing the need to escalate problems
for the resolution.
• Interfaced with the customers in a professional and friendly manner and is adept at resolving problems
and diffusing difficult situations.
• Performed root cause analysis and identifies problem trends in an effort to remove problems from the
environment.
• Provided Business to Business (B2B) technical support for the customers in roles such as IT Directors
and System/Network administrators.
• Answered tickets submitted by the Client organization regarding issues on software such as Windows,
Active Directory, Microsoft Exchange, etc.
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk
Technician.
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. ServiceNow, Helix)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
• Administration in Windows Operating Systems for Services like DNS, DHCP, Mail, RAS etc.
• Knowledge and practical experience of installing, configuring, maintaining, troubleshooting and
Administrating LAN Networks.
• Technical assistance which includes troubleshooting of operating systems (Windows),
debuggingdesktop computers and developing outdated products.
• Configuring print services.
• Active directory users and computers management.
• Running Server backup services.
• Monitoring /troubleshooting of hardware /application /databases.
• Maintaining the stability, performance, and security of computer systems
• Configuring and troubleshooting network hardware and software
• Installing and configuring operating systems and applications
• Managing user accounts, permissions, and access rights
• Monitoring system performance and identifying potential issues
• Providing technical support to users
• Diagnose and resolve macOS, iOS, and hardware-related issues.
• Provide support for MacBooks, iMacs, iPads, and other Apple devices.
• Troubleshoot connectivity issues (Wi-Fi, Bluetooth, VPN, printers, etc.).
• Assist users with macOS updates, installations, and configurations
Technical Skills :
• Hands-on experience with Windows server administration
• Good knowledge of networking, firewall configuration, and VPN
• Familiarity with security tools and best practices
• Ability to identify and troubleshoot system issues
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Active Directory & Azure AD
• Office 365
• Service Now & Helix
• Software Centre configuration Manger
• Servers and Services: DHCP, WDS, RAS, Tenninal Services.
• Operating system: Windows 10,11 Linux
• Networking: Ethernet cabling, Knowledge on configuring High end Routers, port forwarding.
• Other: VMware Workstation.
Work Experience :
1. Company : Wipro
Designation : IT Helpdesk Engineer
Duration : FEB 2022 TO FEB 2024
2. Company : Unisys
Designation : IT Technical Support Engineer
Duration : March TO Till Date
Academic Details:
• MBA in the stream of HR & MARKETING in Sri Sai MBA College from Rayalaseema University during 2020-
2023 with an aggregate 82.00
• B.S.C in the stream of COMPUTER SCIENCE from St Joseph Degree college during 2016-2020 with an
aggregate of 62.00%.
• Intermediate from NARAYANA JUNIOR College, Kurnool, affiliated to board of Intermediate Education A.P,
during 2014-2016 with an aggregate of 73.90%.
• S.S.C from Sri Santiniketan High School, Kurnool, affiliated to Board of Secondary School Education, A.P in
2014 with an aggregate of 7.8 GPA.
Personal Information:
• Name : Shaik Asethulla
• Father's Name : Mallik Basha
• Date of Birth : 05-06-1998
• Gender : Male
• Languages Known : English, Telugu, Hindi, Urdu
• Address : AP
Declaration:
I hereby, declare that the above-mentioned information is correct to the best of my knowledge
and I bear the responsibility for the correctness of the above-mentioned particulars.
Shaik Asethulla
