DISCLAIMER: The information in this document is a compilation of past

examination questions from previous years, intended solely for educational use.
The contents were not created by those who compiled it.

Compiled by SHAMSIN (0532009224)

Student ID ............................. . Signature ..... ........ .. .. . .. . " ... .. .' ..... . .

~
la&~

UNIVERSITY OF GHANA
(All rights reserved)

B.A. FIRST SEMESTER EXAMINATION: 2016/2017

DEPARTMENT OF INFORMATION STUDIES (MAIN & CITY CAMPUSES)

INFS 213 : INFORMATION MANAGEMENT (3 Credits)

INSTRUCTIONS:
THERE ARE THREE (3) SECTIONS IN ALL. ANSWER ALL THE QUESTIONS IN
SECTIONS A & B, AND ONE (1) IN SECTION C. SECTIONS A & B SHOULD BE
ANSWERED ON THE QUESTION PAPER AND SECTION C IN THE ANSWER
BOOKLET.
TIME ALLOWED: TWO (2) HOURS
SECTION A [30 MARKS]

Circle the alphabet of the most appropriate answer for each question, unless otherwise stated.

1. Word processing, desktop publishing, and electronic calendars are all examples of. .... .... .
a. Knowledge work systems
b. Decision support systems
c. Document imaging systems
d. Office automation systems

2. The stored learning from an organization's history that can be used for decision-making and
other purposes best describes .. .... ... ... ... .. .. ... .. ..... ... .. .... .
a. Organizational learning
b. Tacit knowledge
c. Knowledge warehouse
d. Organizational memory

3. Tacit knowledge includes which of the following?

a. Insights
b. Intuitions
c. Relational information
d. All of the above

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 1 of 12

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4. A hospital has 30 years of complete patient information stored. Someone on the

administration wants a detailed report of the most common diseases and the success rate of
treatment. This will require the data warehouse with historical information, and complex
queries to get the desired results. .
Considering the preceding scenario, which information processing capacity is needed to
achieve the desired results?
a. Transaction processing
b. Operational processing
c. Management processing
d. Analytical processing.

5. Within an organisation, managers may find information that IS made of observations of

measurable facts in all of the following, except. ................. ..
a. Encyclopaedias
b. Research reports
c. Opinions polls
d. Operation manuals

6. .. .... .... .... is a careful plan to ensure an effective and efficient use of infonnation
management systems.
a. Infonnation management policy
b. Infonnation management strategy
c. Information systems design and control manual
d. Infonnation management systems development policy

7. In a typical manufacturing establishment, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . managers need

information that will help them take decisions to improve the day to day operations of the
organisation.
a. Strategic
b. Tactical
c. Operational
d. None of the above

8. ....... ..... ............ is the effective production, storage, retrieval and dissemination of
information in relevant format(s) and appropriate medium to support the objectives of an
organisation.
a. Infonnation System
b. Information Management Strategy
c. Information Systems Strategy
d. None of the above.

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 2 of 12

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9. During an interview session with the Daily Graphic, the Public Relations Officer described
the organisation's new product as a silver bullet for all menstrual complications. This
describes alan .. ....... .... .. flow of information.
a. Upward
b. Downward
c. Horizontal
d. None of the above

10. The ....... .. ............... . ... .. level of the organisational hierarchy usually needs information
with fine granularity.
a. Strategic
b. Tactical
c. Operational
d. Non-strategic

11. I an1 one of the entities which information describes within an organisation. I am constituted
of personal opinions, assumptions, interpretations and beliefs. I may be found in newspaper
editorials, blogs, and social media posts. Who am 17
a. External information
b. Internal information
c. Subjective information
d. Objective information

12. I am one of the major ways in which information can be used. I reveal a snapshot of ongoing
business processes to control and run fundamental business tasks. Who am 17
a. Transaction processing
b. Analytical processing
c. Online data processing
d. Offline data processing

13. I am an information system with a centralised database and a method for my designated
organisation's staff and patrons to interact. My core functionalities include acquisition,
cataloguing and circulation. Who am I?
a. Documents management systems
b. Records management systems
c. Library management systems
d. All of the above

14. When ..... ... .. . ....... ... is/are applied to data, it converts it into information.
a. Context
b. Communication
c. Data management
d. All of the above

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 3 of 12

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15 .... ... .... ... ........ focuses on organising, structuring, and labelling the contents of a database
in an effective and sustainable way.
a. Information granularity
b. Information architecture
c. Information policy
d. Information systems organisation

16. Mr Lamptey, the operations manager ofYuletides® Company Limited after understanding the
organizations procedure, wrote them in the form of a manual and further suggestions were
made to the top management for cost reduction and operational efficiency. This scenario
indicates the .. . ... ... dimensions of Nonaka's knowledge management model.
a. Socialization and Combination
b. Combination and Externalization
c. Externalization, Combination and Socialization
d. Internalization and Externalization

17. Issues regarding intellectual property and the privacy of clients' data in an org(inisation is
usually addressed in the ........ .. ... .. .... .......... .. .....
a. Information management strategy
b. Information architecture
c. Information Quality
d. None of the above

18. Gaining an understanding of a given information about a subject; which then allows you to
make a decision, is known as . .... ..... ..... ... .. ....
a. Knowledge
b. Data processing
c. Information management
d. Communication

19. All the following add direct value to information within an organisation, except. ... : .... ..... . .
a. Filtering
b. Synthesizing
c. Customisation
d. None ofthe above (there are no exceptions)

20. Which of the following types of communication is characterised with immediacy and personal
touch?
a. Oral communication
b. Written communication
c. Electronic communication
d. Visual Communication

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 4 of 12

Student ID . ................ ............ . l 'if, Signature ... .. .. .. ... ... . ........... . ...... . .

21. A telephone conversation can best be categorised as ... ................ ... .. ...communication.
a. Oral communication
b. Written communication
c. Hieroglyphic communication
d. Visual Communication

22. Which of the following usually addresses the question of what?

a. Data and information
b. Information and knowledge
c. Knowledge and data
d. Communication and feedback

23 ... ...... .. .. ... ..... ...... ..... is an information management challenge that may arise if managers
acquire information systems solely for each depmiment within an organisation.
a. Lack of coordination
b. Poor content
c. Limited resources
d. Patchy adoption of existing information systems

24. An interrelated set of components that collect, manipulate, store and disseminate data and
information and provide a feedback mechanism to meet an objective is known as ..... ... .
a. Information management
b . Information systems
c. Information strategy
d. All of the above

25 . All the following are components of an information system, except ...... .... ...... .. ... ... .. . .
a. Hardware
b. Software
c. processes
d. None of the above

26. Filenet, Adobe Experience Manager and Nuxeo, are all examples of a .. . .... ... .. ... .. . ... .
a. Enterprise Content Management System
b. Library Management System
c. Decision Support System
d. File Management System

27 .... ....... .. . ........ .. ...... ....... .. can be described as the process of imparting ideas and making
oneself understood by others.
a. Knowledge management
b. Information management
c. Communication
d. All of the above

EXAMINER: :F. O. Entsua-Mensah (Mrs.) Page 5 of12

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28. Electronic document management systems may perfoffil all of the following function,
except ....... ...... .... .................. .
a. Document Scanning
b. Document Workflow
c. Document Litigation
d. None of the above

29 ............. ... ............ is about how to align the components of infOlmation management
to maximise the attainment of an organisational goal.
a. Information management system
b. Information management strategy
c. Information management task
d. Information management issue

30. The University of Ghana's web-based information system (SAKAI) that enables faculty to
record student grades, receive and grade assignments, and to advise students, is a typical
example of alan .......................................................... , ............ .
a. Management Information System
b. Enterprise Resource Planning System
c. Intranet
d. Extranet

31. The first task in managing information is ...................................................... ..

a. Collecting information
b. Identifying information sources
c. Identifying present and future information needs
d. Securing data sources

32. When collecting information in an organisation, it is important to be mindful of all of the

following, except ........................ .
a. The cost of obtaining the information
b. When the information is needed
c. Identification of authorised users
d. None of the above

33. Which of the following information systems may aid a manager to perform an if analysis
based on available data?
a. Payroll systems
b. Document Processing systems
c. Decision Support systems
d. Data Management systems

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 6 of12

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Student ID ...... . ............ ..... ..... . ~ Signature ........ ..................... . ..... .

34. Which of the following is not a barrier to effective communication?

a. Status differences
b. Personal biases
c. Emotional overtone
d. None of the above

35. One relationship between ................... and ...... ..... .is that the former cannot exist
without the other.
a. Data; knowledge
b. Data; information
c. Information; Communication
d. Feedback; Communication

36. Which of the following specifically helps to reduce the degree of uncertainty within an
organisation?
a. Data
b. Information
c. Both a & b
d. None of the above

37. Point out the correct statement:

a. Data stored on cloud systems belong to the cloud service provider
b. Cloud computing abstracts systems by pooling and sharing resources
c. Cloud computing is nothing more than the Internet
d. All of the above-mentioned statements are correct

38. Point out the wrong statement:

a. Google's G-Drive is an example of software as a service.
b. Microsoft's Azure® is an example of platform as a service
c. Cloud computing enables individuals and organisations to access a wealth of
hardware and software capabilities over the internet.
d. None of the statements is wrong.

39. A major concern of organizations which subscribe to a cloud based service is that, in the
face of a government action, the organization cannot count on the cloud service provider
to maintain their .... ... .......... ... ... .
a. Scalability
b. Reliability
c. Privacy
d. Integrity

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 7 of 12

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I
.......................... ......... .

40 ....... ............ ... ....... is an individual who strategically uses information in hislher job to
advance the mission of the organization.
a. Database Manager
b. Information Professional
c. Knowledge Manager
d. Information Technology Professional

41 ........... .............. refers to creations of the mind, such as inventions; literary and artistic
works; designs; and symbols, names and images used in commerce.
a. Copyright
b. Trademark
c. Intellectual property
d. Patent

42 ................. ..... .... .................. .is an exclusive right granted for an invention - a product
or process that provides a new way of doing something, or that offers a new technical solution
to a problem.
a. Copyright
b. Trademark
c. Intellectual property
d. Patent

For questions 43 to 45 match the given information requirements with their appropriate
managerial levels within the organisation. Use ONLY the alphabets assigned to the managerial
level (DO NOT write the level of management in the space provided).
A. Tactical level
B. Operational level
C. Strategic level

MANAGERIAL LEVELS INFORMATION REQUIRED

Predictive and fairly precise information on a frequent basis

43 ............ .... ... (Monthly).

Information to plan and set the objectives of the organisation.

44 . ................ ..

Precise and well-defined information. As well as immediate and

45 ................... historical information.

EXAMINER: F . O. Entsua-Mensah (Mrs.) Page 8 of12

Student ID ............... . .. . ........ .. . Signature ................................... .

For questions 46 to 50 match each term in the List of terms to the correct definition in the table
that follows the list. Use ONLY the alphabets assigned to the terms (DO NOT write the terms
provided).
LIST OF TERMS:

A. Information Professional
B. Information Seeking Behaviour
C. Information Need
D. Information Literacy
E. User Education
F. Intellectual Property
G. Copyright
H. Plagiarism
1. Patent

ALPHABET OF THE TERM DEFINITION

The recognition that your knowledge is inadequate to satisfy a goal that

46 ................... you have

A state that arises within a person, suggesting some kind of a gap that
47 ................. .. requires filling.

All kinds of instructions given to library users to maximize their use of

48 ................... the library resources.

The ownership vested in the creator of intellectual property by law and for
which he or she gets paid duly for the inventiveness of the imagination
49 ................... expended.

The ability to recognise when information is needed, and the skills to

locate, evaluate and use that information legally and ethically to perform
50 ................... a task.

For questions 51 to 60, select either True or False (and never both) for each of the statement.

51. The concept of information need was coined by an African-American information scientist
known as Bob Taylor.
a. True
b. False

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 9 of 12

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52. Personal Information Management can be considered from three main perspectives, these are
time, information, and the person.
c. True
d. False

53. Data informs us and adds to what is already known or could not be readily inferred from our
current knowledge.
a. True
b. False

54. Grapevine is a classic example of formal communication.

a. True
b. False

55. In a communication process, the receiver of the infOlmation encodes the information in order
to gain understanding.
a. True
b. False

56. According to Shannon and Weaver, communication is a linear process.

a. True
b. False

57. Knowledge is a deep understanding of contextualised data and how to use it.
a. True
b. False

58. All information systems need at least one computer based component.
a. True
b. False

59. Knowledge that is stored in the form of manuals and formalized policies of a company is best
described as tacit knowledge.
a. True
b. False

60. The University of Ghana SAKAI platfonn is a classic example of an enterprise resource
planning system.
a. True
b. False

EXAMINER: F. O. Entsua-Mensah (lVlrs.) Page 10 of 12

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SECTION B [10 Marks]

Fill in the blanks with the correct answers.

1. In cloud computing, .......................... as-a-service provides a model that can be used to

create or augment complex applications such as an Enterprise Resource Planning System.

2. .. ................................................................. is a cloud computing service model in

which hardware is virtualized in the cloud~

3. The four (4) main competences of an information professional are:

1.

n.

111.

IV.

4. Managing information in an organisation requires the dimensions of information inflows, how

the information is used, information granularity, and ..................................... ..

5. Generically, an information management strategy may have the following components:

1.

11.

111.

IV.

6. ...................... .... .... ................. .... the totality of human behaviour m relation to
sources and channels of information and information use.

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 11 of12

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Signature .. .. .... .. .. ..... . ................. .
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7. The four (4) main types of responsibilities that are necessary for an information systems
architecture to be effective are:
1.

11.

111.

lV .

8. State four (4) categories of information users:

1.

11.

111.

l V.

SECTION C [30 MARKS]

Chose Only One (1) Question from this Section. All Questions Carry Equal Marks. Answer
Questions from this Section in the Answer Booklet.

1. One key aspect of information management that has a lot of attention is the issue of security
of information. Elaborate on any five (5) information security threats that an information
professional needs to be mindful of - in terms of the confidentiality, integrity, and availability
of the information.

2. A. Is knowledge management (KM) any different from infonnation management (1M)?

Explain your response in not more than two (2) paragraphs.

B. Discuss any four (4) reasons why KM is imperative to the twenty first (21 SI) century
organisation.

EXAMINER: F. O. Entsua-Mensah (Mrs.) Page 12 of 12

Candidate's Index Number ...................... ,...... . Signature ............. ., ............ .

University of Ghana
(All rights reserved©)

B.A. FIRST SEMESTER EXAMINATION: 201412015

DEPARTMENT OF INFORMATION STUDIES (MAIN & CITY CAMPUSES)

INFS 213: INFORMATION MANAGEMENT (3 Credits)

INSTRUCTION: THERE ARE THREE (3) SECTIONS IN ALL. ANSWER ALL

QUESTIONS IN SECTIONS A AND B ON THE QUESTION PAPER, AND
ONE (1) QUESTION FROM SECTION C IN THE ANSWER BOOKLET.

TIME ALLOWED: TWO (2) HOURS

SECTION A. [30 Marks]
CIRCLE THE ALPHABET OF THE CORRECT ANSWER, UNLESS OTHERWISE STATED.

I. Within the field of information science, information can best be explained as ...... .
a. Interpretations through a process using values
b. Objective facts independent of any context
c. Analysed facts in terms of its context
d. All of the above

2. . ...................... describes the effective production, storage, retrieval and dissemination

of secured information regardless of the format or medium to achieve an objective.
a. Information security
b. Information management
c. Information life cycle
d. All of tnea50ve

3. Data by itselfisnot useful unless .....

a. It is fed to the computer as an input
b. It is processed
c. It is properly stated
d. Both a & b

4. One ofthe major purposes of information security in an organisation is to ............. .

a. Implement controls to reduce risks.
b. Ensure that confidentiality of information is not breached.
c. Ensure that computer systems are not hacked.
d. Support the effective and efficient achievement of the organisation's business
objectives.

Page 1 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

Candidate's Index Number ............................. . Signature ............... '"

5. What is the name of the Act that aims to ensure the privacy of personal data?
a. Electronic Transactions Act
b. Data Protection Act
c. Data Protection and Privacy Act
d. Electronic Data Protection Act

6. A security measure to stop unauthorised access to information is through ................. .

a. Backup systems
b. Physical access restriction
c. None of the above
d. Both a & b

For questions 7 to 13, match the/allowing list a/terminologies to their appropriate meaning in
the table below, by /Ising the letters assigned to each terminology.
A. Spam
B. Phishing
C. Spyware
D. Magazine
E. Newspapers
F. Journals
O. Virtual information
H. Website
.1. Database
J. Internet

Unsolicited and mostly irrelevant messages sent on the internet to a large

7. .......... number of users.

A persistent, logically coherent collection of inherently meaningful data,

8. .. ........ relevant to some aspects of the real world.
Apublication t.hat contains articles focused on a specific topic or discipline
9. ........... of study.

Refers to data that is created, stored, accessed and distributed electronically

10........... using technological equipment.

A computer Software that enables a user's to obtain covert information about

11. .......... another users computer activities
Occurs when an attacker attempts to obtain personal or financial information
using fraudulent means, most often by posing as another individual or
12 ........... organization.

A periodical containing a collection of articles, stories, pictures, or other

13 ........... features.

Page 2 of 1 I Examiner: F. O. Entsua-Mensah (Mrs.)

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'

. - '" Candidate's Index Number ...... , .............. '" ..... . Signature ................................. ,.,

14. For the purposes of decision-making and organisational management, data must be ....... .
a. Comprehensive
b. Timely
c. Processed correctly
d. Collected by an expert

15. Organisations demand statutory information tolfor. .............................. ..

a. Day to day operations
b. Meet government requirements
c. Make long term planning
d. All of the above

16. Which of the following types of information can be considered strategic in a hospital
setting?
a. Data on births and deaths
b. Buying an expensive diagnostic system
c. Preparing patients' medical record
d. All of the above

17. A management information system is one which .................................................. .

a. is required by all managers of an organization
b. processes data to yield information of value in tactical management
c. provides operational information
d. allows better management of organizations

18. Which of the following is not an example of electronic communication?

a. It is dependent on electrical power
b. It is characterised by instant feedback
c. Both a & b
d. None of the above

19. Which of the following is not a barrier to effective communication?

. -- a._Status-<li£ferences
b. Personal biases
c. Emotional overtone
d. None of the above

20. Knowledge can be defined as all the following, except.. ............................ .

a. Data that have been converted into a meaningful and useful context for specific end
users.
b. Awareness and understanding of a set of information and ways that information can
be used to support specific task.
c. the capacity to request, structure and use information
d. None of the above

Page 3 of 11 Examiner: F. O. Entsua-Mensah (M rs.)

Candidate's Index Number ............................. . Signature ................................... .
' •.
(From questions 21 to 25) For each of the qualities of information specified in the list below.
match it to an appropriate way of ensuring that quality by writing the alphabet it has been
identified with in the spaces provided.

INFORMATION QUALITY
A. Relevant
B. Accurate
C. Concise
D. Complete
E. Form

HOW TO ENSURE THE INFORMATION QUALITY SPECIFIED ABOVE

21 ....... "Use correct input and processing rules

22 ....... "Include all data to present time

23. " .... "Use understandable graphical charts

24 ....... "Summarize relevant information

25. " ... ". Understands user needs

26. Tactical information is needed for ........ "" ................. "" ... "."."." ... " ........ " ... "
a. Day to day operations
b. Long range planning
c. Short range planning
d. All of the above

27. Which of the following best describes an information system that support business
functions that reaches out to suppliers and consumers?
a. Office automation systems
_b.Jx]1e(Lsystems
c. Database management systems
d. Enterprisc Resource Planning CERP) systems

28. What does the term knowledge management mean?

a. An attempt to manage the knowledge of the organisation to improve innovation
and, particularly, new product development.
b. A proactive attempt to gather and share knowledge more widely throughout
organisations.
e. A management development technique for improving the knowledge and skills of
managers so that they are more effective.
d. An attempt to calculate the sum of the different types of knowledge in the
organisation.

Page 4 of 11 Examiner: F. O. Entsun-Mensah (i\·lrs.)

'.
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Candidate's Index Number ................ " ... '" ..... . Signature ...... ", ..... , .......... " ........ .

29. Which of the following is not an effective way of ensuring a successful knowledge
management practice within an organisation.
a. Availability of technology
b. Building a knowledge-sharing community inside the organisation
c. A focus on those aspects of knowledge that can be captured and shared
d. Senior management support and guidance.

30. One relationship between ................... and ............ is that the former cannot exist
without the other.
a. Knowledge; Information
b. Data; information
c. Information; Communication
d. All of the above

31. Which of the fOllowing is false about knowledge workers?

a. Knowledge workers often have knowledge cmcial to organisational performance.
b. Knowledge workers normally possess high degree of social capital.
c. Knowledge workers can often be easily replaced.
d. Their knowledge is highly tacit.

32. Tacit knowledge is knowledge that ...................................... ..

a. Can be written down
b. Includes skills, intuition and experience
c. Can be codified
d. Can be explained verbally

33. Making tacit knowledge explicit can be done by ................................... .

a. Formally combining the results of analysis
b. Learning from experience
c. Articulating experience into mles
d. All of the above

·34. What is the duration of cogyrigh1.protection for expressions of folklore in Ghana?

a. 70 years
b. 70 years plus the life of the last author
c. 75 years
d. The protection exists in perpetuity.

35. The concept of information need is said to have been coined by an American information
scientist called .................... ..
a. Robert S. Tyson
b. Bob S. Mayson
c. Robert Tayson
d. Robert Taylor

Page 5 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

 , .

• t
Candidate's Index Number '" .......................... . Signature ................................... .

36. Book-box services are mostly helpful to ................. users of information.

a. Non-reading users
b. Specialist users
c. Handicapped users
d. Semiliterate users

37. A technophobia will best fall under which type of information user?
a. Semi-skilled users
b. Non-literatcs users
c. Handicapped users
d. None of the above

38. "Helping library users, particularly students to become independent learners and seekers
of information" is an objective of ........................ ..
a. Correction of information seeking behaviour
b. Information literacy
c. User education
d. Information need

39 ......................... refers to activities that are designed to teach learners to locate

information they need quickly and effectively.
a. User education
b. Information management
c. Bibliographic instruction
d. All of the above

40. When organisations use records to prove that they have met their obligations, it renects
the use of records for ............................ ..
a. Decision making
b. Accountability
c. Advertising
d. Obligatory purposes

4 J.. When businesses rely on images and associations from records to show their tradition and
to draw on customer goodwill and loyalty, it is said that they are using records for..
a. Decision making
b. Advertising
c. Strategically
d. All of the above

42. Yeo and Shepherd linked the attributes of records to three things. These include?
a. The creator
b. The contcxt
c. Activity
d. All of the above

Page 6 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

•• Candidate's Index Number ", ", ...................... ,' Signature ................................. '"

43. At the records maintenance phase ofrecords management, all but the following activities
takes place.
a. Classification
b. Security
c. Filling
d. Appraisal

44. Which of the following is not an objective of records disposal?

a. To prompt the destruction of temporary records whose retention periods have
expired.
b. To ensure the timely and systematic transfer of records to a less expensive storage
location.
c. To identify and transfer permanent records to an archival institution
d. None of the above

45. The compilation and printing out of reports forms part of the ................... stage of the
records life cycle.
a. Maintenance
b. Creation
c. Current
d. Distribution

46. At which stage of the records life cycle is the numeric classification system mostly used?
a. Records creation
b. Records maintenance
c. Records disposition
d. All of the above

47. Which of the fOllowing is not an example ofa malware?

a. Vinlses
b. Spams
c. Adware
d. None of the above

48. Non-verbal cues can best be categorised as ................................................. , ...... .

a. Oral communication
b. Visual communication
c. Audio-visual communication
d. Vimlal communication

49. Which of the following is false about communication?

a. The doctrine that guides the flow of information
b. The process by which one person can affect the mind of another
c. The transfer of meaning from one person to another
d. None of the above

Page 7 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

 Candidate's Index Number ............................. . Signature ................................... .
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50. The five (5) C's of communication include the following except ...................... .
a. Clear and clean
b. Correct and concise
c. Courteous and complete
d. None of the above

51. ............................ connects the different parts of an organisation and its members.
a. Internet
b. Intranet
c. Extranet
d. All of the above

52. Which level of managers require precise and well defined information on a daily basis?
a. Strategic level managers
b. Tactical level managers
c. Executive level managers
d. Operational level managers

53. Which of the following information systems record, validate, and store activities that take
place in the various functional areas of an organisation?
a. Transaction processing system
b. Enterprise resource planning systems
c. Management information systems
d. All of the above

54. Which of the following is not a step to consider in identifying the information need of an
organisation?
a. Evaluating the organisation's current performance
b. A consideration of the existing standards in other organisations
c. Ensuring necessary changes that will improve the organisations information need.
d. None of the above

_ _ _ _~55. Which of the following specifically helps to reduce the degree of ullceLlainLy_withinan
organisation?
a. Data
b. Information
e. Both a & b
d. None of the abovc

56. People ill the .......... levels of the organization deal mainly with internal and objective
information.
a. Highest
b. Lowest
c. Middle
d. All of the above

Page 8 or 11 Examiner: F. O. Entsua-Mensah (Mrs.)

 ..
• • ••• Candidate's Index Number ............................. . Signature ". ". , .. ", ....................... .
•
57 ......................... are information professionals who legally obtain information for
others and charge for the services rendered.
a. Information brokers
b. Database managers
c. Archivist
d. Librarians

For questions 58 to 60, chose the option which is tme or false

58. When a record from the accounts department is labelled temporary, it means its value has
diminished.
a. True
b. False

59. UGCat is not an example of virtual information.

a. True
b. False

60. Mentorship is one way of sustaining or sharing tacit knowledge.

a. True
b. False

Page 9 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

Candidate's Index Number ............................. . Signature ......................... ..
•. ..
-
,.

. ,"
•
SECTION B [15 Marks]
FILL IN THE BLANK WITH THE APPROPRIATE WORDS, PHRASES OR SENTENCES.

l. The infonnation needs of an organisation can generically be categorized as:

I.

II.

111.

2. Mention any two (2) of the types of user education

I.

II.

3. An infonnation literate person is one who .................................................... .

4. An information professional is .................................................................... .

5. State any two (2) attributes of tacit knowledge.

I.

II.

6. Mention any two (2) ways by which an information centre can cater for the needs of non-
literates.
I.

II.

7. Databases can be classified according to their type of content. State any of the three (3)
types of databases as categorised by its content.
I.

II.

111.

PagelOorll EXlllnincr: F. O. Entsu:t-l\'lcnsah (Mrs.)

 · . ..
-, (: Candidate's Index Number .... " ". , ... " ...... '" ..... . Signature ....... ,........................ , .. ,

8. "The filing system of any organisation is as good as the classification system". Briefly
explain why this assertion is true.

9. Identify any two (2) barriers to effective communication

I.

II.

10. Mention one (1) importance of KM to organizations in this 21" century.

SECTION C [25 Marks]

ANSWER ONLY ONE QUESTION IN THIS SECTION. PROVIDE YOUR ANSWER IN THE
ANSWER BOOKLET

I. Most security breaches caused by employees are through errors, fraudulent acts, malicious
attacks, physical damage to equipment and accidents. Discuss how the CIA
(Confidentiality, Integrity, Availability) triad can inform managers in curbing or warding
----'''-----
off against such security breaches. - .

2. The pivotal role of Information Management (1M) to the success of modern organizations
is in no doubt. However, 1M is fraught with a myriad of challenges. Identify and explain
any five (5) of these challenges and discuss how these challenges may be curbed.

C,OOD L.V(Ck 'll § HAVfi A HAPPY NfiW yfiAR.'1I

Page 11 of 11 Examiner: F. O. Entsua-Mensah (Mrs.)

 1...-,.:.'
.
. ..
(All rights reserved)
UNIVERSITY OF GHANA
CITY CAMPUS
B.A I ST SEMESTER EXAMINATIONS: 201112012

DEPARTMENT OF INFORMATION STUDIES

INFS2031NFORMATION MANAGEMENT (3 CREDITS)
TIME ALLOWED: 2 HOURS

INSTRUCTIONS: ANSWER ANY THREE (3) QUESTIONS

1. Virtual Information is an indispensable source of

organisational information. Identify and explain four types
virtual information.

2. Communication is a key tool in organisational efficiency.

Identify and explain factors that inhibit communication.

3. Internal users of information are found within the

organisation. Identify and explain the other basic group of
information users.

4. Distinguish between Oral and Written communication and

show the advantages of each.

5. Information is a basic resource in the modern organisation. In

what ways can one assess the value of information?

6. Information Management ensures organisational efficiency. In

what ways can Information contribute to organisational
efficiency?

1
 ',.;:!• . ' ....

--
.

Student's ID No ............................................
'.
Signature ....

UNIVERSITY OF GHANA

(All rights reserved)

B A FIRST SEMESTER EXAMINATIONS 2010/2011

DEPARTMENT OF INFORMATION STUDIES (MAIN AND CITY CAMPUSES)

INFS 203 INFORMATION MANAGEMENT (3 credits)

ANSWER ALL QUESTIONS WITHIN THE SPACES PROVIDED

..
TIME ALLOWED: TWO (2) HOURS

1. Identify the three stages of a record.

a.

b.

c.

2. Name two theories of Information/record Life Cycle.

a.

b.

3. Name four benefits of records in the organization

a.

d.

4. Name the two major sources of information in the organisation

a.

b.

Page 10f9 Examiner: Ms. G. Boakye

 Student's ID No ..................................... .

5. Identify the three types of classification systems

a.

b.

c.

6. Explain one of the classification systems identified in question S above

7. What is an information profession?

8. Name three Information professions.

a.

b.

c.

9. State three requirements of a profession.

a.

b.

c.

10. Indicate two functions of a profession.

a.

b.

10. Mention two institutions involved in the information profession.

a.

Examiner: Ms. G. Boakye

Page 2 of 9
 Student's ID NO ..................................... .

11. Every profession needs to possess some competencies. Identify two of the competencies required of
the information professional.

a.

b.

12. Define the concept of Information Management.

13. The concept of Information Management evolved in response to changes in information handling
and user preferences. State two of the contributory factors.

a.

14. Explain briefly, one of the factors stated under 13 above.

15. Mention two of the challenges of Information management.

a.

b.

Examiner: Ms. G. Boakye

Page 3 of 9
 Student's ID No ............................................ .

16. How can the challenges mentioned in 15 above be overcome?

a.

b.

17. Give three examples of an Information Management Systems (1M)

a.

b.

c.

18. Information Management (1M) systems are established for specific purposes. Outline two of these
purposes.

a.

b.

Examiner: Ms. G. Boakye

Page 4 of 9
 Student's ID No ................. ..

19. State the 2 types of Information Management.

a.

b.

20. What is Personal Information Management (PIM)

21. Give two benefits of PIM

a.

b.

22. There are several dimensions of Organisational Information Management (OIM), Name two of these
dimensions.

a.

b.

23. Explain the two dimensions indicated in 22 above.

a.

b.

Examiner: Ms. G. Boakye

Page 5 of 9
 Student's ID No ........................................... .

24. Define Information Strategy.

25. List four Information Management Strategies

a.

b.

c.

d.

26. Explain three of the Information Management Strategies stated in 25 above.

a.

b.

c.

Examiner: Ms. G. Boakye

Page 60f9
 Student's ID No ........................................... .

27. Name two of the benefits of Information Management Strategies.

a.

b.

28. Briefly explain the two benefits of the strategies stated in 27 above.

a.

b.

29. The basic tasks of Information Management include:

a.

b.

c.

d.

30. Explain two of tasks indicated in 29 above.

a.

Examiner: Ms. G. Boakye

Page 7 of 9
 Student's ID No ....................... .

31. Define 'Information'

32. What is 'physical information'?

33. Give 3 examples of 'physical information'

a.

b.

c.

34. Explain 'virtual information'

3S. Give 2 examples of 'virtual information'

a.

b.

36. What is an organisation?

Page 8 of 9 Examiner: Ms. G, Boakye

·
-
Student's ID No ........................................... .

37. Identify the basic features of the organisation.

a.

b.

c.

d.

e_

38. Explain one of the features stated under 36 above.

------------------------------------------------------------------------------------------------------------------------------------------

-END

Examiner: Ms. G. Boakye

Page 9 of 9
. o
Candidate's 10 No ................ ~ ..... .
.A

C. <1
1-L. .::;"
~('O
'0.J-<p.~\I ; V
0"1' -:::.
",-'-0
G' -z..
UNIVERSITY OF GHANA -:s:. <0-
(All rights reserved) ~,.. c,1
"Y --:(.
'v"
B.A. FIRST SEMESTER EXAMINATIONS: 2UIO/2UII
DISTANCE EDUCATION
INFS 203: INFORMATION MANAGEM.~NT (3 Credits)

ANSWER ALL QU.~STlONS. SECTION A SIIOULD HE ANSWERED ON TI-IE

QUESTION PAPER ANI> SICCTION H IN TIlE ANSWER BOOKLET

TIME ALLOWICD: TWO AND A HALF (2V,) I-lOURS

SECTIO.'i A
CIRCLE Tim LETTER OF TilE CORRECT ANSWER

I. Information management can be best dcfil1L!d as

a. managing the information life-cycle lor difll.=rcnt types or inftlt"lllalioll
b. improving peoples' information usage. behaviours and valllL's
c. selecting appropriate technology to support decision-making
d. lIsing information to manage people

2. The tasks and decisions at this level arc well structured and managers need narrow and
well defined information. This statement refers to the _ _ __
a. tactical level
b. strategic level
c. corporate level
d. operational level

3. What level or decision is appropriate ror an inrormalioll centre irit involves n:arranging
the work area. altering starr s..:hcdules and changing inventory methods or t:xpanJing
monitoring mcasures?
H. operational level
b. tactical lcvel
c. stn.ltegic Icvcl
d. none or thc above

4. M"lI1agcrs at this Icvel decide how the reSOut\.:es orthe busine~s should be utilized and abo
monitor how the resources have been utilized. This statement rclers to the
a. tactical level
b. strategic level
c. corporate Icvel
d. operational Icvcl

Page 1 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's ID No ..

5. Their work involves changing the overall structure of the firm to give it an advantagl: over
the competition. This statement refers to the role played by
a. tactical managers
b. strategic managers
c. middle managcrs
d. operational managers

6. An example oran information system to support operational management is--1:..... ____~ ___ .
a. Decision Support System .' -:
b. Management Inlannation System
c. Transaction Proccssing System
d. Executive Support System

7. What is thc interactive, computer-based inlormation system that collects data on

transaction and operations?
a. Transaction Processing System
b. Decision Support System
c. Executivc Support System
d. Expert System

8. Which of the fallowing systems deals with planning lor, development. management and
use of information technology tools for managemcnt?
a. Strategic Support Systems
b. Operational systems
c. Administrative systems
d. Management Information Systems

9. What form of communication is being described when a manager asks his assistant to
compile a repurt on the overall performance of the department?
a. upward communication
b. intrapersonal communication
c. downward communication
d. lateral communication

10. You have decided to send a message to your supervisor requl.:sting vacation time. What
form of communication is being carried out?
a. upward communication
b. intrapcrsonal communication
c. downward communication
d. lateral communication

II. Onc of the communication clements. the source. refers to ___ _____ ~ _____ _
a. any information, which is paid far.
b. consumers who read, hear, or see the message.
c. any knowledgeable group of individuals
d. a company or person who has information to convey

12. Encoding refers to_.,-_______

a. receiving a message with a common lield of experience
b. receiving a message. which requires integration of new informatiun

Page 2 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's II) No .............6 .................. .
«'",
/'

c. the process whereby the sender transforms all abstract idea into a set of sYlpbols.(
d. the process of selecting a comlllunication channel .

13. The receivers according to their_______ perform decoding.

a. social status and level or education
b. beliefs, behaviours, and reinforcement l
c. altitudes, behaviours. and demographics ., .y

d, altitudes. values, and beliefs.

14. An unlamiliar medium or expression is an example 01" _____ ~comll1unicatioll barrier.

a. personal biases
b. inlbrmalion overload
c. status differences
d. language

15. The information communicated through symbolic expression is known as. ______ ,
a. Verbal
b. Vocal
c, Non-verbal
d. Oral

16. A monthly report summarizing an information centre's circulation by branch and

rcgiollallibrarics using charts and tables is____________ ..
a. Data
b. Inlormation
c, Knowledge
d. Wisdom

17. When information is true and is rcliable and provided at the right level ol'pn:cisioll. it is
said to be _ _ __
a. CUITcnt
b, relevant
c. complete
d. accurate

18. Missing an importanl meeting could be the result of inlonnation not

bcing_________ .
a, cost effective
b. reievant
c, limely
d. complete

19. is a dimension of information which provides sufficient

detClil to enable the recipient take the necessary action.
a. clarity
b. relevance
c. currency
d. completeness

20. Which orthe following docs not belong to Ihe live C's of communication?

Page 3 of 10 Examiners: Mrs, p, Dadzie/Dr, E, Adjei/Mr, S.N,a, Tackie

 Candidate's ID No ................~;;.: .... .
r
0,<-
a. Clean messages 6-1-, ~::<-
b. Complete messages '/J,... ().
c. Concise messages «'-1,J' (,~. . ~~.
:/>..' .»,
d. Correct messages /)- ", '0
oA' r "vJ'
2 I. The value of information includes all EXCEPT serving as a __
_ _ ___ _ _ _ _ _ _ .......
0.··.·M ":_
);.'"
a. strategic resource '~ '<j.
b. competitive advantage
c. means of communication
d. decision -making tool

22. Electronic mail (E-mail), newsgrollps and listserv. data transmission networks are
examples 01' ___ .____________ .
3. oral communication
b. written communication
c. visual communication
d. electronic communication

23. _-;-_ _ _-;--_---;-____ involves the use of films and slides. charts and poster.
a. oral communication
b. written communication
t:. visual communication
d. electronic communication

24. Face-ta-face meeting or conversation is a good example of _. _______ ~_ ... _. ________..

a.oral cOlllmunication
b. written communication
c. visual coml11unication
d. electronic communication

25. The unavailability or instant ICedback and the absence of rapid exchange oropinion is
one of the disadvantages 01' ________
a. 8. oral communication
b. written communication
c. visual communication
d. electronic communication

26. Inlormation that is based on personal leeling or opinion is a lorm or ________ _

a. Internal information
b. External information
c. Objective information
u. Subjective information
27. Data or information gathered from the difTerent information systems or fhml
questionnaires is an example of
a. Internal information
b. External information
c. Objective information
d. Subjective information

Page 4 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's ID No.

28. _--,-----,---,--___ contains government policies on trade and industry.

a. pol itical data
b. competitive data
c. economic and financial data
d. tcchnological data

29. External information which deals \"lith changing altitudes. culture and educalional
standards constitutes - - - - - - -
a. pol itical data
b. social data
c. technological data
d. geographical data

30. __________contains external information which deals with new products.

competitors, new pricing. marketing strategies.
a. pol itical data
b. competitive data
c. economic and linancial data
d. technological data

31. Books, magazines, websites are cxamples of

a. virtual and mental information
b. virtual information
c. physical information
d. physical and virtual information

32. Information found in electronic format and delivered witholll regard to its location and
time is refered to as _____________ _
a. internal information
b. physical in lormat ion
c. virtual infiJrmation
d. external information

33. _--:-;-________ is described as a global network connecting millions of computers.

a. email
b. database
c. website
d. internet

34. A group of documents accessed from the same base web address is known as ____ ._______ .
a. internet
b. database
c. network
d. website

35. A collection of data stored in one place and accessible throughout a network is known as

a. internet
b. network
c. database

Page 5 of 10 Examiners: Mrs_ P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's IU No ..................................... ..

d. website

36. _..,..,-_________ allows lIsers locally and world,,·/idc to exchange messages.

a. email
b. database
c. website
d. internet

37. I laving access to information \"hen you need it is a ._. ____ dimension of personal
information management.
a. time
b. lorm
c. location
d. content

38. Personal inl-ormation management which ensures that inforlT'I3tion is most usable and
understandable in mediums such as audio. text. video etc reOects the dimension
or information.
a. time
b. lorm
c. location
d. content

39. Strategic level managers deal with _____ of information.

a. nne granularity
b. medium granularity
c. terse granularity
d. coarse granularity

40. People in the lowest level of the organization need inlormati,m with _ ... _______ _
a. line granularity
b. medium granularity
c. terse granularity
d. coarse granularity

41. support the creation, management. distribution,

publishing of corporate information.
a. document imaging systems
b. content management systems
c. records management systems
d. digital asset management system

42. capture, maintain and provide access to records over time.

a. document imaging systems
b. content management systems
c. records management systems
d. digital asset management system

43. convert dOl:umCnlS and images into digital form so that

they can be stored and accessed by the cumputer.

Page 6 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's ID No ................... .

a. document imaging systems

b. content management systems
c. records management systems
d. digital asset management system

44. Within an information management strategy, the _ _ __ _ _ _ _ _ sets the rules

that restriet, encouragc or shape the flow of information.
a. information quality
b. inlormation policy
c. legal and ethieal policy
d. information architecture

45. The arrangement of information, tht· navigation methods and terminology used within an
information management system is a dimension 01" ___________. ____ .
a. in formation qual ity
b. information policy
e. legal and ethical policy
d. information architecture

46. refer to the set of attitudes. skills and values that enable
information practitioners to work effectively.
a. information competencies
b. provisional competencies
c. professional competencies
d. personal competencies

47. relate to the information professional'S knowledge of

information resources, access and technology.
a. information competcncies
b. provisional competencies
c. professional competencies
d. personal eompeteneies

48. This professional preserves and eares for the artel"ets stored in a museum or gallery.
He/she is a(n)
a. Librarian
b. Records Manager
e. Curator
d. Archivist

49. I am in charge ofidentif"ying, creating. representing and distributing knowledge for rellse.
awareness and learning across the organizations. I am aln _ _ _ _ _ _ _,______ _
a. Information Teehnology Manager
b. Chief Information Officer
c. Information Scientist
d. Knowledge Manager

50. I-Ie/she is responsible for the management and preservation of activl: records such as
tiles, correspondence, procedures und letters that cmanate from an organization. I am
referring to a(n) _ _ _ _ _ _ _ _ _ _ __

Page 7 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's I() No.

a. Li brarian
b. Records Manager
c. Curator
d. Archivist

51. Which one of the following is not an appropriate key term associated with the disposition
stage of the records lile cycle?
a. transferring b. binding c. destroying d. preservation

52. Records utilization is concerned with .............................. .

a. developing efficient methods of entering data on documents
b. developing efficient procedures lor lise in retrieving and delivering desired records
to their desired location at the desire time.
c. locating requested records and making [hem available to the individual \\·ill)

requested them
d. developing eflieient procedures for using Iiling equipment and the space occupied
by the filing equipment as well as protecting records against disaster

53. During which of the following phases in the records and inlormation life cycle might
a record be destroyed?
a. disposition b. storage c. creation d. maint(.'mlIlCl:

54. The second phase or the records and ini(JI"Inalion life-cycle is:
a. creation b. disposition 1.,;. distribution d. maintenance

55. Usually. records are used and retained because ................ ..

a. they serve as the memory of a business
b. they have administrative, legal or historical value to a linn
c. they document the information needed for complying with regulations and the
transactions of an organisation
d. all the answers above arc correct

56. In determining a retention period. which of the following is not a raetor?

a. administrative value b. historical value c. legal valu!.:
d. type of paper the information is documented

57. All but one of the following is a type oralphabetic filing systems.
a. geographic b. chronological c. subject d. filing

58. Which of the following is not a criteria used in determining the type of storage
cquipmcnlto use?
a. nature of records being stored
b. skill levels of employees associated with records management
c. frequency with which records arc stored
d. type and location or records storage facilities

59. Alpha-numeric classification system is based 011. ........................ ..

a. numbers only b. a combination of numbers and lellers of the alphabet
c. letters of the alphabet only d. none of the above

Page 8 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's II) No . ........................ .

60. Mechanical retrieval of records is a system where the retrieval proccss is aided by

61. In a numeric classification system records arc arranged in order by

62. Which of the following statements will you associate with the legal value oi"records·'
a. the enduring value that records posses by virtuc of their contents. I()r purposes
other than
the transaction orthe business lor which they were created
b. the continuing usefulness of records by virtue of their contents. for th..:.: transaction
of the
business that gave risc to their creation
c. the value a record has in documenting business transw..:tion and in providing prool"
that the
organisation has complied with all legal and regulatory requircments
d. the value of records for the continuance of the linancial business orthe creating
agency

63. Which is the objective of" a records invelltory"'

a. to label of"liee supplies
b. to identify and evaluate the content and functions or records
c. to evaluate how many marc filing cahinets to buy
d. institute a study investigating ways to crl.:ate less paperwork

64. Records management is ..................................... .

a. a relatively new function within business
b. the systematic control orall records from their creation/receipt through their
processing, distribution. organisation. storage and retrieval to the ultimate
disposition
c. the process of using an organization'S resources to achieve spccilic goals through
the functions of planning, organizing. kading and controlling
d. a group of inter rei at cd resources acting together to achieve specilic guals

65. Misfiling resulting in lost of records or slow rctrieval are lIsually a result of
a. management problems
b. insufficient Ii ling procedures
e. inerticient use of space
d. improper usc of equipment

66. Which of the following is not true about thc ·Continuum I'rinciplc··'
a. It was developed as a criticism to the life cycle model
b. According to the principle. records do not return to their point ofl.:rt:ation and that
somc records live indefinitely with only their active Ii Ii: ending
c. The principle reflects records management in linear rather than circular form

Page 9 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tackie

 Candidate's 10 No ................................. .

d. A II the above are true

67. The primary value of a record comprises ................... .

a. operational, linancial and legal values
b. operational, legal and eventual values
c. evidential. informational and legal valucs
d. operational, financial and informational values

68. One orthe benefits of records retention is the systematic destruclion or records.
a. True b. False

69. One situation that contributes to thc vulnerability oran organization'S records is
failure
to provide data backup.
a. True b. False

70, Deccntralised control gives each work unit rcsponsibility for the management uf its
own records,
(I, Truc b. False

SECTION B
ANSWER ALL QUESTIONS IN TIlE ANSWER BOOKLET

1. User Education
(3 marks)
2. Orientation
(3 marks)
3. Bibliographic Instruction(B I)
(4 marks)
4. Information Literacy Objectives
(5 marks)
5. Information Literacy Education
(3 marks)
6. Information Seeking behaviour
(4 marks)
7. Information needs of individuals
(5 marks)
8. Identifying the information needs of an organization
(2 marks)
9. Technological information needs of an organization
(2 marks)

Page 10 of 10 Examiners: Mrs. P. Dadzie/Dr. E. Adjei/Mr. S.N.B. Tacl<ie

 !#lPY, OF INFORMAT
UNIVERSITY ®F GHANA". LlBRAR/ON STIJOIES
fJN/VERsrry OF G
. FIRST SEMESTER EXAMINA TI@NS, 2@f!16-2(fJt!fNA, '--
LEVEL 2Gl@: B.A INF@RMATI@N STUDIES
DEPARTMENT@FINF@RMATI@N STUDIES
INFS 2@3: INF®RMATI@NMANAGEMENT

TW®H@URS

ANSWER ANY THREE QUESn®NS

1. Define, and with relevant examples, indicate the main features <Df an
0rganisati®n

2.; Identify the vari@us sources Qf pawer and distinguish between those
that are inherent in ®ne's &ffi\:ial pGlsiti6m an,d th@se that are not and
give reaS0ns fer the dlstincti(\m.

3. @utline the respGmsibilities oflnformati0n Resource Management in

an instituti®n.

4l Max Weber c0nstructed a typ@logy, termed a "bureaucracy". What

structural characteristics did he @utline fQr this "bureaucracy"?

5/ "Informati@n overload occurs when managers have so much

infGrmati0n available that they have treuble distinguishing between
the useful and the useless infermatiem".

a. What are S<!'lme 0f the causes ef inf<Drmatiem clVerload?

b. What are some 0f the solutions to inf@rmati@n €lverload?

6. Each level of management has substantially different inf0rmatic;m

requirements. Discuss the inf®rmati0n requirements 0f the different
levels <Dfmanagement yeu have studied.
 ~~n, Of INFORMATION STUDIES
-- Ll8RARY
~N!VERSITY OF GHANA

UNIVERSITY OF GHANA

FlRST SEMESTER EXAMINATIONS, 2002/2003

LEVEL 200 : BACHELOR OF ARTS IN INFORMATION STUDIES

INFORMATION STUDIES

INFS 203 : INFORMATION MANAGEMENT

TWO AND A HALF HOURS

ANSWER THREE QUESTIONS

1. Effective management is the means to achieve organization goals. Discuss.

2. Distinguish between the scientific and the administrative principles of

management.

3. What is Intormation man'agement? Explain its benefits to the modern

organisation.

4. Explain the organization as an Open System.

5, Explain the following in the context of ,In tormati on Studies:

(a). Information
(b). Knowledge
Cc). Information overload
Cd). Data