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Session 2 (Interpersonal Skills)

The document outlines various interpersonal skills essential for effective communication and teamwork, including communication skills, conflict resolution, negotiation, and stress management. It emphasizes the importance of body language, rapport building, and persuasive skills in professional settings. The content serves as a guide for enhancing soft skills to improve workplace interactions and overall career success.

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jayaprakashg.quess
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14 views33 pages

Session 2 (Interpersonal Skills)

The document outlines various interpersonal skills essential for effective communication and teamwork, including communication skills, conflict resolution, negotiation, and stress management. It emphasizes the importance of body language, rapport building, and persuasive skills in professional settings. The content serves as a guide for enhancing soft skills to improve workplace interactions and overall career success.

Uploaded by

jayaprakashg.quess
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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SOFTSKILLS 2

Table of Contents
• Definition of Interpersonal Skill
• Communication Skills
• Ability to Create rapport with Others
• Effective Conflict Resolution
• Negotiation Skills
• Personal Stress Management
• Persuasion Skills
• Team Building Skills
• Strategic Thinking
• Creative Problem Solving
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Interpersonal Skills

Soft Skills or people skills


the way we interact with other people

Hard Skills or occupational skills


Our ability to perform certain types of activities at
work

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• Listen Well
• Speak Well
• Read Well
• Write Well

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BODY LANGUAGE

• 55% Body language


• 38% Words
• 7% Tone of voice

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EXAMPLES OF BODY LANGUAGE

• Nailbiting
• playing with the finger ring
• Sweating
• Having butterflies in the stomach

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Method of Using the BODY LANGUAGE Effectively

• Controlling Emotions
• Open Stance
• Arms by the side
• Open hands

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Method of Using the BODY LANGUAGE Effectively

• Controlling Emotions
• Open Stance
• Arms by the side
• Open hands

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Body Language for Effective Communication
GOOD POSTURE
• Sitting
• Standing

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Body Language for Effective Communication
GOOD POSTURE
• While conversing
• Relaxed behaviour

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Body Language for Effective Communication
RELAXED BEHAVIOUR
• Smile
• Soft Eyes

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RAPPORT
Connecting with others

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3 Cs of Rapport Building
• Connecting
• Commonality
• Clues

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HOW TO CREATE
Rapport
 Appearance
Good communication
Find common ground
Create shared experiences
Be empathic
Mirror and match mannerisms and speech
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Conflict Resolution
Effective ways to resolve
 Establish boundaries at
workplace
 Know your tolerance
level
 Tackle breaches in a
constructive way
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Ways to Tackle Conflicts
At Workplace
Support other members of the team
Proactive communication
 Respect others
Become goal-oriented
Respect the rules & regulations set by team leader
Take complete accountability of the work assigned
Handle conflict positively and resolve it immediately
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Negotiations
At Workplace
“Negotiation is about getting the best possible deal in the best possible way.”

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Ways to Negotiate
 Establish your objectives
 Establish other party’s objectives
 Frame negotiation as a joint search for a
solution
 Identify areas of agreement
 Trouble shoot disagreements: bargain &
seek alternative solutions, introduce
trade offs
 Agreement and close: summarise and
ensure acceptance

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PERSONAL
STRESS
MANAGEMENT

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Ways to reduce STRESS
 Identify the work stress
 Shorten your scheduled meetings
 Stop Procrastinating
 Get Organized
 Always be on time
 Cut out negative people
 Simplify the work
 Give back & help others
 Take mini breaks
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Persuasive Skills

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Non-verbal And Para-verbal Cues:
Conveying Confidence And Power
 Eye contact
 Confident handshake
 Effective gestures
 Dress the part
 Authoritative posture and presence
 Initiating interactions
 Appropriate voice
 Giving your full attention
 Respect the other person’s body language cues
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Improving Influencing Skills
Credibility
 Positive tone
 Clarity in presentation
 Assertive
Communication
 Connect with the other
person
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Team-Building Skills

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How does a Team work better?
 Commitment
 Defined roles &
responsibilities
 Effective decision
systems
 Good personal
relationships
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STRATEGIC THINKING

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CREATIVE PROBLEM-SOLVING

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“Soft skills get little respect but they will
make or break your career”

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