October 07, 2022

Ms. Harshini
418-C, Malar Colony 19Th Main Road,
Annanagar West Chennai Pin: 600040

Dear Harshini,

Sub: Appointment Letter dated 07th day of October 2022 (“Appointment Letter”)

We, InterGlobe Aviation Limited (“Company”), are pleased to appoint you as Officer - AO&CS
in the role of Customer Service in Airport Operations & Customer Services department of the
Company, with effect from October 11, 2022 or such other date notified in writing to you by the
Company (“Joining Date”) at Chennai on the following terms and conditions:

1. Compensation

(i) With effect from the Joining Date, your annual cost to the Company is set out in Annexure A
to this Appointment Letter. The payments made to you under this Appointment Letter shall be
subject to withholding of taxes as applicable under the laws of India. Further, you shall be
liable to pay income tax and all other applicable taxes due and payable on all amounts
received by you from the Company. You are required to share the details and copies of your
valid Indian Permanent Account Number (“PAN”) card issued by the Income-tax Department
of the Government of India and Aadhar Card, with the Company for the purposes of your
appointment and making payments to you in terms of this Appointment Letter.

(ii) As per the provisions of the Income-tax Act, 1961, (as amended from time to time)(“Income
Tax Act”), it shall be your obligation to furnish to the Company, a copy of your valid PAN card
issued by the Income-tax Department of the Government of India, in order to enable the
Company to release payments to be made to you hereunder, failing which the Company shall
have the right to deduct withholding tax at the rates as applicable under the Income Tax Act.

2. Leave Entitlement

Your leave entitlement during your employment with the Company, shall be as per the
applicable policies of the Company.

3. Probation and Confirmation

(i) With effect from the Joining Date, you shall be on probation for a period of six (6) months
with the Company, which may be extended for such further period as the Company deems fit.
You shall continue to be on probation until such time that a letter of confirmation is issued to
you by the Company.

(ii) During the probation period, the Company shall have the right to terminate your employment
immediately by serving you with a written notice, without assigning any reasons. In the event
of such termination, the Company shall have no further liability towards you, save and except
for any amount due and payable to you until such date of termination in accordance with this
Appointment Letter.
Priyanka.Mehndiratta

10.10.2022 11:31
4. Working Hours

You shall perform your duties as per the working hours, communicated to you by the
Company, from time to time.

5. Retirement

You shall retire from the services of the Company upon attaining such retirement age as may
be determined by the Company from time to time in accordance with its policies. Upon such
retirement, you shall cease to be an employee of the Company. Notwithstanding the
foregoing, the Parties may agree to extend the term of your employment for such further
period as agreed between you and the Company.

6. Location

As a part of the operational requirements of the Company, you may be required to be

relocated or transferred or seconded or deputed to any department, division, location
(domestic or international), affiliate, subsidiary or group company of the Company.

7. Company Policies and Directives

You shall keep yourself updated, informed and shall comply with all existing and future
policies and directives of the Company, as amended from time to time, including the
Company’s code of conduct (“Company Policies”). The Company Policies shall be applicable
to you and be considered as an integral part of this Appointment Letter. You shall also be
required to comply with all the directions of the Company given to you from time to time. The
Company shall not be responsible for any damage/loss of any nature whatsoever accruing to
you, owing to your not being aware of and/or updated with any Company Policies. In the
event of any inconsistency between any of the provisions of the Company Policies and this
Appointment Letter, the provisions of the Company Policies shall prevail.

8. Training

During the course of your employment with the Company, you may be required to undergo
specialized training(s) / skill and / or knowledge enhancement / developmental program to
enable you to effectively discharge your current or new responsibilities assigned. In such
cases the Company may propose that an agreement, in a form and manner acceptable to the
Company, be entered into between you and the Company. Such agreement shall primarily
intend to offset the expenses incurred by the Company towards your specialized training / skill
and / or knowledge enhancement. In the event that such an agreement is executed between
you and the Company, you shall be governed by the terms and conditions of such agreement
as well, which shall be considered as an integral part of this Appointment Letter. In the event
of any conflict in respect of any provisions between the contents of this Appointment Letter
and such agreement, the provisions of such agreement shall take precedence.

9. Role and Responsibilities

Your role and responsibilities are set out in Annexure B to this Appointment Letter, provided
that you may be required to discharge any responsibility or work that may be entrusted to you
by the Company from time to time. During the course of your employment with the Company,
the Company shall be entitled to change your designation and/or reporting structure. As a
part of your responsibilities, you will also be responsible for the effective functioning of the
staff or employees, if any, under your supervision.
Priyanka.Mehndiratta

10.10.2022 11:31
10. Confidentiality and Ownership of Work Product

(i) You acknowledge and agree that during your employment with the Company, you may be
provided with or come in contact with or create certain Proprietary and Confidential
Information. The term “Proprietary and Confidential Information” shall mean written,
oral, documentary, visual or other information, including but not limited to drawings, formulas,
processes, specifications, photographs, documents, breadboards, samples, models, machines,
tools, software/hardware, machine-readable media of any kind and other information
submitted hereunder, including business information, customer lists and details, customer
information, business strategy, know-how, trade secrets, business strategy etc. of Company
and/ or any of its holding company(ies), subsidiaries, affiliates, customers, officers,
employees, directors, consultants and / or advisors, including which is marked proprietary,
confidential, or the equivalent, or which the Company indicates in writing or verbally at the
time of transmittal to, or any information that anyone receiving such information including
yourself, may reasonably consider as proprietary, confidential or the equivalent. Proprietary
and Confidential Information also includes notes, extracts, analyses or materials prepared by
the Company and/ or any of its holding company(ies), subsidiaries, affiliates, customers,
officers, employees, directors, consultants and / or advisors that is in possession of the
Company, which are copies of or derivative works of any Proprietary and Confidential
Information, or from which the substance of the Proprietary and Confidential Information can
be inferred or otherwise understood. You shall ensure full confidentiality of Proprietary and
Confidential Information at all times during or after cessation of your employment. You shall
also ensure that upon the termination of this Appointment Letter or at the request of
Company at any time, you promptly return to the Company, all tangible forms of the
Proprietary and Confidential Information, including any and all copies and partial copies
thereof, whether machine readable or otherwise.

(ii) You acknowledge and agree that damages suffered by Company or any of its holding
company(ies), subsidiaries, affiliates and / or customers, shall be difficult to ascertain and
inadequate to completely compensate or remedy the damages suffered, in the event of
breach of any of the contents of this Appointment Letter by you, and you agree that the
Company either for itself or for its holding company(ies), subsidiaries, affiliates and / or
customers shall be free to seek any remedy under law including any temporary or permanent
injunction and / or specific performance in order to protect its rights hereunder, without
limiting any other rights and remedies that Company may have.

(iii) You agree that as a part of maintaining its employment records and for operational reasons,
the Company shall store personal information pertaining to you, in its database and you shall
have no objection to such storage.

(iv) Work product, if any created during your employment under this Appointment Letter, and
other materials developed or prepared by you in relation to and pursuant to this Appointment
Letter, shall be the sole and exclusive property of the Company.

11. Particulars of Employee

(i) Your appointment is based on the information furnished by you to the Company and subject
to background checks conducted by the Company. If any discrepancies are found in the
information or documents furnished by you to the Company in connection with your
appointment, the Company shall have the right to immediately terminate your employment.

(ii) You shall at the time of entering into this Appointment Letter and during the course of your
employment with the Company, keep the Company informed of any litigation and/or court
proceedings and/or other matters that you may be involved in, where such involvement may
Priyanka.Mehndiratta
have an adverse impact on your performance.
10.10.2022 11:31
(iii) You shall keep the Company informed of your latest postal address, email address and other
contact details at all times and shall inform the Company in writing of any changes. Any
communication sent to you by the Company on your last known address shall be deemed to
have been duly served on you.

12. Exclusivity

During the period of your appointment with the Company, you shall work exclusively and on a
full-time basis for the Company and shall not be employed and/or engaged and/or associated
with any other entity or individual, whether full-time or part-time, either for remuneration or
on an honorary basis, without the prior written consent of the Company.

13. Non Solicitation

(i) You shall not at any time during your employment with the Company or thereafter, solicit the
Company’s and/ or any of its subsidiaries’ and / or affiliates’ personnel to (a) leave such
employment or engagement; or (b) apply for employment with any third party; or (iii)
encourage such personnel of the Company to take any action or inaction that may impact the
ability of the Company to carry out its normal business activities.

(ii) You further agree that during your employment and for a period of one (1) year after
cessation of your employment with the Company, you shall not engage in soliciting business
that is in any way similar, identical or competitive with the business, activities or services of
the Company, or with those customers of the Company with whom you would have had any
contact.

14. Term, Termination and Suspension

(i) Term

You shall continue to be employed by the Company until such time that your employment is
terminated in accordance with the terms of this Appointment Letter.

(ii) Termination for Cause by the Company

Notwithstanding anything to the contrary herein, the Company may terminate your
employment by issuing you a notice in writing, with immediate effect, without any resultant
liability towards you, upon the occurrence of any one or more of the following:

(a) Breach

If you commit a breach of any of the provisions of this Appointment Letter and/or
other duly executed agreement between you and the Company and/or rules and/or
guidelines of hotels and/or guest houses or such other places where you would be
required to be present as a part of your duties.

(b) Incompetence, Negligence or Unsatisfactory Work Conduct

If in the opinion of the Company (A) you are found incompetent or negligent in the
performance of your duties and/or (B) your conduct is unprofessional towards the
Company’s employees, customers or service providers and/or (C) you commit any act
or omission that is detrimental to the reputation and /or business interests of the
Company and/or (D) your conduct is in violation of the Company Policies.
Priyanka.Mehndiratta

10.10.2022 11:31
 (c) Illegal Activity

If you have violated any applicable law or directions of any governmental authority,
including but not limited to any requirements of the Directorate General of Civil
Aviation (DGCA), or you are charged or prosecuted for any offence and/ or if a serious
allegation has been leveled against you and/or if any criminal investigation or
proceedings are initiated against you.

(d) Failure to Retain Licenses or Permits

If you fail to obtain or retain any permits, licenses or approvals which are required for
you to perform your duties pursuant to this Appointment Letter.

(e) Failure to successfully complete trainings assigned by the Company

If you fail to attend, undergo, clear or successfully complete any trainings and/or
internal assessments assigned to you, to the satisfaction of the Company.

(f) Alcohol or Substance Abuse

If you are found to have consumed alcohol and/or consumed or in possession of any
prohibited substances during duty or within prescribed timeframes prior to a duty
period in contravention of policies or requirements of the DGCA and/or the Company
and/or any applicable rules of any relevant aviation supervisory and/or regulatory
authority.

(g) Failure to Undergo Preventive Treatment

If you failed to undergo any inoculation, vaccination, medical tests or other preventive
treatment or medical investigation directed to be taken by the Company, and as a
result becomes sick or unable to properly perform his/her duties.

(h) Long-Term Disability

If you are unable to perform the duties as required by the Company from time to time
for a single period, or combination of periods, exceeding the number of sick leaves
that you are entitled to under your employment, due to a medical condition.

(i) Qualification from an unrecognized board and/or university

If it comes to the knowledge of the Company that the board and/or university
through which you have completed any of the qualifications stated by you at the time
of seeking an employment with the Company, is not a recognized board and/or
university, as per the Company.

(iii) Termination without Cause by the Company

Subject to Clause 3 of this Appointment Letter, the Company shall have the right to terminate
your employment without cause by serving you with a prior written notice of one [1] month
or payment in lieu thereof.

For avoidance of doubt it is hereby clarified that your employment shall also stand terminated
Priyanka.Mehndiratta

on the occurrence of your death and the termination shall be effective on the date of death.
10.10.2022 11:31
(iv) Termination by the Employee

(a) Should you desire to resign from the services of the Company, you shall be required
to serve the Company with a prior written notice of at least one (1) month. In such
case, the Company shall have the sole discretion to determine whether you shall be
required to serve the entire notice period or shall be relieved earlier from your
employment, without any obligation on the Company to make a payment to you. If
the waiver or curtailment of such notice period is requested by you, the Company
shall have the right to determine whether such notice period shall be curtailed and in
such case, you shall be required to make a payment to the Company in lieu of the
remainder of the said notice period.

(b) In the event you move to a different role within the Company pursuant to an internal
job posting, or a transfer, or on attaining seniority, or on account of a change of role
within the same department, the notice period required to be served by you may be
reviewed and changed at the sole discretion of the Company on the basis of your new
role and responsibility.

(c) During any such notice period, you shall make yourself available during all office
hours.

(v) Suspension of Duty in Lieu of Termination for Cause

Notwithstanding anything to the contrary contained in this Appointment Letter, upon the
occurrence of any of the grounds mentioned in Clause 14(ii) of this Appointment Letter, the
Company may, at its sole discretion, decide to suspend you from the services of the Company,
on such terms as may be determined by the Company.

(vi) Full and Final Settlement

Subject to any deductions to be made by the Company on account of any losses attributable
to you and your obtaining successful clearances from all relevant departments, the full and
final settlement of any outstanding and undisputed amounts due to you shall be completed by
the Company after the date of cessation of your employment with the Company or upon the
expiry of any applicable notice period, whichever is later.

15. Medical Fitness

Your employment with the Company is subject to you being found medically fit to carry out
the roles and responsibilities assigned to you by the Company.

16. Governing Law Jurisdiction

This Appointment Letter shall be governed by the laws of India and any dispute arising
pursuant to this Appointment Letter shall be subject to the exclusive jurisdiction of the courts
at New Delhi.

17. Severability

It may be noted that in the event any one or more provisions of this Appointment Letter shall
for any reason be held to be invalid, void or unenforceable by any court or governmental
agency, the remaining provisions of this Appointment Letter shall remain in full force and
Priyanka.Mehndiratta
effect and the invalid, unenforceable provision shall survive to the extent not so held.
10.10.2022 11:31
You are requested to sign and return a copy of this Appointment Letter to the Company as a token of
your acceptance of the above terms and conditions.

Yours faithfully,

For and behalf of,

InterGlobe Aviation Limited

______________________________
Priyanka Mehndiratta
Director - HR (AOCS)

Agreed and Accepted

I have carefully reviewed and considered the aforesaid contents including the terms and conditions
contained herein and have fully understood, acknowledge and agree with the same. I have signed this
Appointment Letter on my own free will, without any force, coercion or undue influence by any
person.

________________
Harshini:
Date:

Priyanka.Mehndiratta

10.10.2022 11:31
 Annexure A: Total Rewards Statement

Name: Harshini
Designation: Officer - AO&CS
Band: A
Department: Airport Operations & Customer Services
Compensation w.e.f October 11, 2022
FREQUENCY
COMPONENTS OF
S.NO Monthly Annual OF DESCRIPTIONS (IF ANY)
COMPENSATION
PAYMENTS
A1 Basic 5,833 69,996 Basic Salary is calculated as 35% of the CTC

Basic & A2 House Rent Allowance (HRA) 2,917 35,004 HRA is calculated as 50% of Basic
Allowances Monthly For employees at the airport who wear a uniform, an
(A) amount of INR 1500 per month will be reflected as Uniform
A3 Special Allowance 4,705 56,460
Allowance (Tax exempt as per current tax laws) in their
pay-slip and rest of it will be paid as Special Allowance.
Provident Fund (Company
B1 1,265 15,180 As per the Provident Fund act
Contribution)
Retirals* (B) Monthly
Payable on separation post completion of 5 years of
B2 Gratuity 281 3,372
continuous service as per "The Payment of Gratuity Act"
A+B Q Total Fixed 15,001 1,80,012 Monthly
This bonus will be paid as monthly bonus and may be linked
Variable Pay C1 Monthly Bonus 833 9,996 Monthly to performance parameters at a later stage. This is
/ Bonus / calculated as 5% of CTC
PLI (C) Bonus is an Annual variable pay and is paid as 5% of the
C2 Annual Bonus 833 9,996 Annual CTC
All increments / Salary changes calculations will be basis
(Q+C) R Cost to Company (CTC) 16,667 2,00,000
CTC

This allowance is as per the Transport Allowance Policy for

D1 Transport Allowance 7,500 90,000 Monthly the respective locations
Other
Benefits (D)
D2 Efficiency Bonus 24,000 Quarterly This is the maximum amount as per Efficiency Bonus Policy.

This is an average insurance premium amount contributed

by the company for a coverage amount of INR 2,00,000, for
E1 Medi-claim Insurance 3,754 Annual employee and family members (spouse & kids). If the
Insurance
employee wants to cover his/her parents, the cost of the
Benefit (E) premium will be borne by the employee.
This is an average insurance premium amount contributed
E2 Life Insurance 9,553 Annual by the company at this band.
(R+D+E) S Total of Emoluments 3,27,307
*National Pension Scheme (NPS) : It is a voluntary, defined contribution retirement savings scheme. Incase an employee opts for NPS, upto 10% of basic
will be deposited and adjusted from the Special Allowance
**Night Shift Allowance: For rostered employees working at the airport, if he/ she is rostered for a night shift and is working accordingly, he / she will be entitled
for a night shift allowance as per the Night Shift Allowance Policy.
Maternity Policy: Women employees may refer to the IndiGo Career Page for details on the Maternity Benefit.

Priyanka.Mehndiratta

10.10.2022 11:31
 ANNEXURE ‘B’

JOB DESCRIPTION

Officer - AO&CS in the role of Customer Service

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and
all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.

Arrivals

• To assist customers with special requests.

• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the
same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers

• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the
IndiGo SMS Manual, Chapter Safety Policy and Objectives.”

Priyanka.Mehndiratta

10.10.2022 11:31