New Zealand Diploma in Information Technology Technical

Support (Level 5)
New Zealand Diploma in Information Technology Technical Support

Qualification Number Qualification Status

2596 Current

Version Number Version Status

2 Approved

Last Date for Entry Last Date for Assessment

Qualification Type Level Credits

Diploma 5 120

NZSCED

029999 Information Technology>Other Information Technology>Information

Technology not elsewhere classified

Qualification Developer

Toi Mai Workforce Development Council

Next Review

31/05/2025
Quality Assurance Body

New Zealand Qualifications Authority

Consistency Review Details

Next Planned Consistency Review

2024

Consistency Rating

Confirmed (27/05/2019)

Outcome Statement

Strategic Purpose Statement

This qualification was co-developed by IT Professionals New Zealand (ITPNZ) and

NZQA National Qualifications Services (NQS).

The purpose of this qualification is to provide Aotearoa New Zealand with people
who have attained a broad understanding of the core concepts and practical skills
in Information Technology (IT), with a technical support focus.

Graduates will have an awareness of the IT environment, can respond to the

needs of users, and provide IT technical support. They will also be able to operate
within the applicable professional standards and practice, as part of a team, or
independently under broad supervision.

Businesses, organisations and communities will benefit by having IT Professionals

with technical support skills that will be industry relevant. Graduates of this
qualification will have the IT technical skills that will enable them to contribute to
society, supporting digital proficiency and capability in a range of community and
voluntary areas, and proceed to further study.

Graduate Profile

Graduates of this qualification will be able to:

- Select, install, configure, maintain and troubleshoot IT hardware, networking,

systems and application software in a secure manner to meet security, ethical and
organisational requirements.
- Apply a broad operational knowledge of networking technologies, security,
associated services and troubleshooting techniques to meet organisational
requirements.
- Apply knowledge of database administration and query languages to meet
organisational data storage and retrieval requirements, including database
management system (DBMS) optimisation, cleansing, security and backups.
- Apply knowledge of established IT Service Management frameworks to meet
organisational customer service requirements.
- Apply the fundamentals of information systems concepts and practice, including
business concepts, development life cycles, data modelling and administration, to
support and enhance organisational processes and systems.
- Apply knowledge and concepts of business analysis, user experience and
interface design, to create accessible interactive digital media.
- Apply the fundamental principles of software development, including fundamental
mathematical and logical concepts that underpin computational and systems
thinking, to plan, create, test and document simple working code.
- Apply professional, legal, and ethical principles and practices in a socially
responsible manner as an emerging IT professional.
- Apply communication, collaboration, teamwork, documentation and customer
service skills to enhance effectiveness in an IT role.
- Apply critical analysis and decision-making techniques to solve problems and
provide relevant and timely IT outcomes.

Education Pathway

This qualification provides an education pathway from:

- National Certificate of Educational Achievement (Level 2) [Ref: 0973] with
appropriate credits in mathematics and digital technologies subjects
- National Certificate of Educational Achievement (Level 3) [Ref: 1039] with
appropriate credits in mathematics and digital technologies subjects
- New Zealand Certificate in Computing (Intermediate User) (Level 3) [Ref: 2592]
- New Zealand Certificate in Computing (Advanced User) (Level 4) [Ref: 2593]
- New Zealand Certificate in Information Technology Essentials (Level 4) [Ref:
2594]
- New Zealand Certificate in Information Technology (Level 5) [Ref: 2595]

The qualification provides a pathway to Level 6 specialist or other higher level IT

qualifications. These may include:
- New Zealand Diploma in IT Infrastructure (Level 6) with strands in Networking,
and Systems Administration [Ref: 4129]
- New Zealand Diploma in Information Systems (Level 6) with strands in Business
Analysis, User Experience, IT Project Management, Information Systems
Innovation, and Data Analysis [Ref: 2603]
- New Zealand Diploma in Software Development (Level 6) [Ref: 2604]

Further education pathways include higher level IT-related qualifications as well as

industry certifications.

Employment/Cultural/Community Pathway

Graduates of this diploma will have the skills and knowledge to work in roles such
as computer technician, help desk and technical support officer, and entry-level
network administrator, network engineer, and applications support analyst roles.

Qualification Specifications
Qualification Award

This qualification may be awarded by any education organisation with an

approved programme of study or industry training.

Evidence requirements for assuring consistency

Evidence requirements should include:

an overview of the mapping of the programme learning outcomes and

assessments to the graduate profile outcomes;
effective internal and external moderation systems and processes, including
analysis of results relating to graduate outcomes;
analysis of graduate destination data, and actions taken or proposed from
results and feedback. This includes consultation with graduates, employers,
stakeholders, and next tutors to obtain destination information and end-user
feedback specifically assessing the graduates against the graduate profile (e.g.
employment, progression, further study and certification);
evidence of any benchmarking activities.

Minimum standard of achievement and standards for grade endorsements

Achieved.

Other requirements for the qualification (including regulatory body or

legislative requirements)

None.

General conditions for programme

Programme entry

It is recommended that people enrolling on programmes have completed the New

Zealand Certificate in Information Technology Essentials (Level 4) [Ref: 2594], or
demonstrated equivalent knowledge, skills and experience.

Programme design

Programmes must integrate the assessment of core skills (outcomes 8-10) with
the technical skills (outcomes 1-7).

Programmes must incorporate a focus on security concepts, tools, and

techniques.

Programmes must involve experiential learning to engage the learners in the field
of IT; and to use conceptual knowledge of cloud services and virtualisation. The
 scope of the programme should match requirements for IT support roles at Tier 1
and 2.

Programmes must incorporate applicable current and emerging technologies; and

development approaches and methodologies including Agile, DevOps and design
thinking.

Programmes must reflect quality industry practice and maintain currency with
amendments to, and replacements of, relevant legislation, regulations,
Australia/New Zealand standards (AS/NZS), and security responsibilities including
cyber safety. Programmes must reflect relevant codes of ethics and professional
practice.

Programmes must include the role of regulators/Governments, and reflect the

implications of laws, regulations, and international treaties applicable to a
particular IT situation.

Diversity and Inclusion

Programme design must consider bicultural, multicultural, gender and

accessibility perspectives to encourage greater diversity and inclusion within the
professional IT workforce. Programme design must also consider ngā kaupapa o
te Tiriti o Waitangi (the principles of the Treaty of Waitangi).

Professional practice

Professional practice must be an integral part of the programme and delivery.

Professional practice includes the core 'soft skills' of communication,
collaboration, interpersonal skills, self-management, problem solving, reflection
and ethical principles and practices.

It also includes the organisational implications of managing and complying with

legal and regulatory requirements (e.g. health and safety, copyright, intellectual
property, spamming, contract management, software licensing, privacy);
observing security responsibilities and industry codes of practices, and codes of
conduct, relevant to an organisational environment.

Practical experience

Practical experience is essential, and it is recommended that learners complete at

least half of their programme in real or realistic practical settings, such as
workplaces, labs or other simulated environments, or table-top walk through
exercises.

Conditions relating to the Graduate Profile

Outcome Indicative Conditions
Credits

Learning must include command line

1 Select, install, 35 credits interfaces (CLI) and graphical user
configure, interface (GUI).
maintain and
troubleshoot IT
hardware,
 networking,
systems and
application
software in a
secure manner to
meet security,
ethical and
organisational
requirements.

Learning must include: reference

2 Apply a broad 25 credits models, addressing, cabling,
operational wireless, protocols, topologies,
knowledge of industry networking standards, LAN
networking and WAN devices; auditing, logging,
technologies, authentication, authorisation.
security,
associated
services and
troubleshooting
techniques to
meet
organisational
requirements.

3 Apply knowledge 10 credits

of database
administration
and query
languages to
meet
organisational
data storage and
retrieval
requirements,
including
database
management
system (DBMS)
optimisation,
cleansing,
security and
backups.

4
 Apply knowledge 5 credits
of established IT
Service
Management
frameworks to
meet
organisational
customer service
requirements.

5 Apply the 8 credits

fundamentals of
information
systems
concepts and
practice,
including
business
concepts,
development life
cycles, data
modelling and
administration, to
support and
enhance
organisational
processes and
systems.

6 Apply knowledge 7 credits

and concepts of
business
analysis, user
experience and
interface design,
to create
accessible
interactive digital
media.

7 Apply the 15 credits

fundamental
principles of
software
 development,
including
fundamental
mathematical
and logical
concepts that
underpin
computational
and systems
thinking, to plan,
create, test and
document simple
working code.

8 Apply 5 credits
professional,
legal, and ethical
principles and
practices in a
socially
responsible
manner as an
emerging IT
professional.

9 Apply 5 credits
communication,
collaboration,
teamwork,
documentation
and customer
service skills to
enhance
effectiveness in
an IT role.

10 Apply critical 5 credits

analysis and
decision-making
techniques to
solve problems
and provide
relevant and
 timely IT
outcomes.

Transition Information

Replacement information

Additional transition information

Version Information

Version 2 of this qualification was issued May 2020 following a scheduled review.
Please refer to Qualifications and Assessment Standards Approvals for further
information.

People currently enrolled in programmes leading to version 1 of this qualification

may either complete the requirements by 31 December 2022 or transfer to
version 2 of the qualification.

It is anticipated that no existing learners will be disadvantaged by these transition

arrangements. However, anyone who feels that they have been disadvantaged
may appeal to the qualification developers - IT Professionals NZ ([email protected]) or
NZQA National Qualifications Services ([email protected]).

Copyright © New Zealand Qualifications Authority | Copyright

Qualification details
Qualification number/Te nama 2601
o te tohu mātauranga

English title/Rā whakamutunga New Zealand Diploma in Systems Administration (Level 6)

kia uru ki ngā hōtaka

Māori title/Rā whakamutunga

mō te aromatawai

Version number/Te putanga 2 Qualification type/Te momo tohu Diploma

Level/Te kaupae 6 Credits/Ngā whiwhinga 120

NZSCED/Whakaraupapa 020305 Information Technology > Information Systems > Systems

Analysis and Design

Qualification developer/Te IT Professionals New Zealand (ITP) and NZQA National Qualifications
kaihanga tohu Services

Review Date /Te rā arotake N/A

This qualification has been reviewed and will be replaced.

Outcome statement/Te tauāki ā-hua

Strategic Purpose statement/ Te rautaki o te tohu
The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a
range of professional and technical skills in a specialist area within Information Technology support. It
will prepare people for employment as either a systems administrator or desktop analyst in a support
environment, or to proceed to further study. This qualification builds on the common core of Level 6
skills, and generalist skills developed at Level 5, or equivalent relevant experience.
Graduates will be capable of carrying out systems administration, and providing related advice and
support, using skills that will be internationally relevant. They will also be able to operate within an
organisation with appropriate professional standards and practice, both independently and as part of a
team.
Businesses, organisations and communities will benefit from having IT Professionals who are qualified in
the management of client software and systems, in all sectors of the economy and society.

Graduate Profile/Ngā hua o te tohu

Graduates will be able to:
Technical Skills:
• Implement a range of technologies for systems and network services to meet organisational
requirements.
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 • Plan and implement automated system and application software deployment to support efficient
organisational operations.
• Plan, implement, and manage a directory service to meet organisational requirements.
• Analyse a range of options and implement a solution to meet organisations data storage
requirements.
• Implement a server-based virtualisation infrastructure to support organisational requirements.
• Analyse organisational requirements, implement a solution, and administer infrastructure for
remote network access.
• Manage and administer a messaging and collaboration service to meet organisational
requirements.
• Write scripts to automate standard system procedures.
• Apply IT service management and change management processes and procedures to comply with
organisational requirements.
Core Skills:
• Behave with integrity as a responsible Information Technology professional to contribute
positively to society.
• Apply communication, information design, personal, and interpersonal skills, clearly and
professionally to enhance working effectiveness, efficiency, and quality outcomes in an
organisational environment.
• Apply project management tools and techniques to an IT related project to analyse and solve
problems.

Education Pathway/ Ngā huarahi mātauranga

This qualification provides a pathway to further specialisation through industry specific training, for
example, IT Security. Other possible pathways include degree qualifications. This qualification may
also equip learners to attempt optional industry certifications at the appropriate level and area of
specialty.

This qualification provides an education pathway from:

• New Zealand Diploma in Information Technology Technical Support (Level 5) [Ref: 2596]

Employment, Cultural, Community Pathway/ Ko ngā huarahi ā-mahi, ā-ahurea, ā-whānau, ā-hapū, ā-iwi,
ā-hapori anō hoki
Graduates of this qualification will have the skills and knowledge to gain employment in entry level roles
such as IT technician, help desk, Tier 1 and 2 desktop support, systems administration, or in applications
support.
Graduates also have the background to progress into more advanced roles such as senior system
administrator or application support analyst roles.

Qualification Specifications/ Ngā tauwhāititanga o te tohu

Qualification Award/ Te whakawhiwhinga o This qualification may be awarded by any education
te tohu organisation with an approved programme towards this
qualification accredited under section 250 of the
Education Act 1989.
The graduate will be awarded the qualification by
the education organisation when the accredited

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© New Zealand Qualifications Authority 2020
 and approved programme has been successfully
completed.
The formal document certifying the award of this
qualification will display the full qualification title, date of
award, the NZQF logo and may also include the name
and/or logo of the qualification developer or programme
owner or other awarding education organisation.
Evidence requirements for assuring
New Zealand qualifications can be obtained through
consistency/ Ngā taunaki hei whakaū i te
different programmes, pathways, and education
tauritenga
organisations. The process of ‘assuring national
consistency of graduate outcomes’ will be coordinated
by NZQA, with a focus on comparing graduates from
different programmes and education organisations in
relation to the qualification graduate outcomes.
All programme owners and education organisations
arranging training or delivering approved programmes
leading to the qualification must engage with
arrangements for assuring consistency, including
participating in the relevant consistency review event
and covering actual and reasonable related costs.
Detailed information regarding arrangements for
managing consistency will be published and updated
via the NZQA website. For more information please
visit: https://www.nzqa.govt.nz/providers-
partners/consistency-grad-outcomes/ and download
the guidelines.
Evidence for consistency
Each education organisation is responsible for preparing a
summary self-assessment report which uses evidence to
demonstrate how well its graduates meet the graduate
profile outcomes at the appropriate threshold. Each
education organisation decides what specific evidence it
will provide.
The core evidence requirements for assuring consistency
must include:
• Effective internal and external moderation
systems and processes, including results
relating to graduate outcomes. This may
also include evidence of meeting
requirements for external industry
certifications and associated consistency
demands where appropriate
e.g. Certified/Authorised Partner Program
(such as Microsoft, CompTIA, etc.)
• Results of end-user surveys and actions taken or
proposed from feedback. This includes
consultation with graduates and employers to
obtain destination information and end- user
feedback specifically assessing the graduates
against the graduate profile (e.g. employment,
progression, further study)
• Samples of assessment materials and

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© New Zealand Qualifications Authority 2020
 learners assessments/work (e.g.
portfolios of work)
• Relevant External Evaluation and Review (EER)
data, including programme/qualification
completion data and course results
• Comparison of the application of credit
transfer and recognition of prior learning
arrangements to graduate outcomes and/or
qualifications
• Documenting any action taken to improve
quality and consistency of assessment.
The core evidence requirements for assuring
consistency may include:
• Consultation with graduates and employers
to obtain destination information and end-
user feedback (e.g. employment,
progression, further study)
• Evidence of any benchmarking activities.
• Consideration of internal quality assurance
processes and external reviews, including relevant
feedback from programme developers (i.e. may
include reviewing, comparing, and evaluating the
assessment process, tools and evidence contributing
judgements made by a range of assessors against
the same graduate outcomes; evidence of
appropriate skills and knowledge of staff in relation
to the teaching and assessment).

Minimum standard of achievement and The minimum standard of achievement required for the
standards for grade endorsements/ Te pae o award of the qualification will be the achievement of
raro e tutuki ai, ngā paerewa hoki hei all the graduate outcomes in the graduate profile.
whakaatu i te taumata o te whakatutukinga
There are no grade endorsements for this qualification.

Other requirements for the qualification Entry requirements

(including regulatory body or legislative Learners enrolling are recommended to hold the New
requirements)/ Kō ētahi atu here o te tohu Zealand Diploma of Information Technology Technical
(tae atu hoki ki ngā here ā-hinonga Support (Level 5) [Ref: 2596], or equivalent knowledge,
whakamarumaru, ki ngā here ā-ture rānei) skills and experience.
International students must have an appropriate level of
English proficiency for the level at which they intend to
study. Details of English language entry requirements are
contained in the NZQF Programme Approval and
Accreditation Rules 2013 (Appendix 2). E.g. IELTS
Academic score of 6, with no band score lower than 5.5;
or the New Zealand Certificate in English Language
(Academic) (Level 5) [Ref: 1884].
General conditions for programme/ Ngā Conditions for programme structure
tikanga whānui o te hōtaka
This qualification includes the common core of Level 6
skills and builds on the generalist IT Technical skills
developed at Level 5, or equivalent relevant
experience.

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© New Zealand Qualifications Authority 2020
 Professional practice must be an integral part of the
curriculum and delivery. It is expected that all
programmes have professionalism both purposefully
taught and integrated with technical content. Here,
professional practice includes the 'soft skills' of
communication, teamwork, interpersonal skills, and
ethical principles.
Programmes must reflect industry best practice and
maintain currency with amendments to, and
replacements of, relevant legislation, regulations,
Australia/New Zealand standards (AS/NZS), and
security responsibilities.
• Current legislation and regulations
can be accessed at
http://legislation.govt.nz
• Current AS/NZS standards can be
accessed at http://standards.co.nz
• The Information Technology Code of
Practice - Guidelines of good and
acceptable practice for IT
professionals and organisations
operating in New Zealand can be
accessed at
http://iitp.nz/about/ethics, as can
the Code of Professional Conduct.
Conditions for programme context
Learners are expected to adhere to Learners are
expected to adhere to professional standards including
documentation with version control. Where applicable,
testing and troubleshooting will be applied throughout
programme teaching and assessment, along with
adherence to best practices that ensure consistency
between systems, resiliency and clear documentation.
Programme design, delivery, and assessment, where
applicable, will be conducted in and for the context of
real or realistic organisations and/or settings; and be
relevant to current and/or emerging practice.
Programmes leading to the award of this qualification
must identify the context, and must justify the
allocation of credits to graduate profile outcomes
within the programme, in light of the requirements of
the context and conditions.
The graduate’s capabilities must clearly align with the
definition of a Level 6 graduate on the NZQF. See the
NZQF level descriptors for further information. All
programmes are to be developed with level 6
descriptors in mind – specialised technical knowledge
and skills in a field of work, applied in
specialised/strategic contexts.
Consideration should be given to bicultural,
multicultural, and gender issues when designing
programmes, in relation to encouraging a greater
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© New Zealand Qualifications Authority 2020
 diversity within the professional IT workforce.
Programmes may be developed based on Māori
principles and values, and are intended to enable
Wānanga to meet obligations under the Education Act
(1989, section 162(4)(b)(iv)).
Other conditions
Some programme content could also be aligned with
industry certifications.
There is a preference for including open and vendor
neutral standards, protocols and technologies where
possible.
Glossary
• Clients (client/server architecture) – Thick and
thin clients are terms used to refer to the
hardware but can also be used to describe
applications that run on a computer that relies
on a server to perform some operations.
• Cloud-based services – the term for the delivery
of hosted services provided over the Internet,
rather than maintaining infrastructure.
• Dynamic host configuration protocol (DHCP) –
standardised network protocol used on Internet
Protocol (IP) networks for dynamically
distributing network configuration parameters,
such as IP addresses, from a DHCP server
• Directory service: a software system that stores,
organises, and provides access to information in
a computer operating system directory. It is
closely associated with user authentication and
assigning and enforcing security policies.
• Domain name system (DNS) – an internet service
that translates domain names into IP addresses
• Host: computer file used by an operating system
to map host names to IP addresses; network host
is a computer or other device connected to a
computer network is any device connected to a
network, but usually refers to a computer that is
connected to a TCP/IP network
• Information Technology (IT) – the common term
for the entire spectrum of technologies for
information processing and related to computing
technology, such as networking, hardware,
software, the internet or the people that work
these technologies
• Information Technology Infrastructure Library
(ITIL) – a set of practices for IT service
management
• Operating system: software that manages the
computer’s memory, processes, hardware and
software resources

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© New Zealand Qualifications Authority 2020
 • Public key infrastructure (PKI) – comprehensive
system required to provide public key-encryption
and digital signature services, helping an
organisation to maintain a safe and trusted
networking environment
• Thick client: (also known as a heavy, rich or fat
client) a computer or program that has its own
operating system and storage, and provides rich
functionality and fulfil its own computational
roles independent of the central server e.g. local
desk image, personal computers
• Thin client: a computer or program that depends
heavily on another computer (its server) to fulfil
its computational roles e.g. virtual desktops,
cloud-based, network computer without a hard
disk drive
• Virtual private network (VPN) – extends a private
network across a public network, such as the
internet

Conditions relating to the Graduate Profile /Ngā tikanga e hāngai ana ki nga hua o te tohu
Qualification outcomes/ Ngā hua Credits/Ngā Conditions/Ngā tikanga
whiwhinga
Technical Skills (90 credits)
1. Implement a range of 15 Programmes must include:
technologies for systems and - A range of services such as public key
network services to meet infrastructure (PKI), domain name systems
organisational requirements. (DNS), and dynamic host configuration
protocol (DHCP);
- Systems and services implemented with
resiliency and security.
2. Plan and implement automated 15 Programmes must include:
system and application software - An overview of automated deployment
deployment to support efficient strategies, tools, and technologies;
organisational operations.
- Implementation of at least one operating
system and one application to each of at
least two different system types, such as
server, desktop and mobile devices
employing both thin (virtual desktops,
cloud-based) and thick (local disk image)
clients.
3. Plan, implement, and manage a 12 Programmes must include:
directory service to meet - Identity management across directory
organisational requirements. services;
- Directory service supporting services and
protocols;
- Replication in a multiple site environment;
- Centralised management and
configuration.
4. Analyse a range of options and 10 Programmes must include disk subsystems,
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© New Zealand Qualifications Authority 2020
 implement a solution to meet shared storage, file systems and different
organisations data storage forms of storage area networks.
requirements.
5. Implement a server-based 10 Programmes must include a pair of hosts,
virtualisation infrastructure to virtual machines, and appropriate networking
support organisational and storage solutions.
requirements.
6. Analyse organisational 8 Programmes must include different forms of
requirements, implement a remote access, including virtual private
solution, and administer networks (VPNs) and other forms of secure
infrastructure for remote network network access.
access.
7. Manage and administer a 8 Programmes must include a range of services
messaging and collaboration such as email, instant messaging, calendar,
service to meet organisational notes, tasks and collaboration tools.
requirements.
8. Write scripts to automate 7
standard system procedures.
9. Apply IT service management and 5 Programmes must include
change management processes - Reference to industry standard frameworks
and procedures to comply with such as ITIL;
organisational requirements.
- Licensing and compliance, as well as
concepts related to business continuity in
an IT context.
Core Skills (30 credits)
10. Behave with integrity as a 10 Programmes must include:
responsible Information - Application of professional and ethical
Technology professional, to practice, including sustainability, equity,
contribute positively to society. social and contemporary cultural issues
relevant to an IT organisational
environment (e.g. Treaty of Waitangi and
accessibility issues)
- Organisational implications of managing
and complying with legal and regulatory
requirements (e.g. health and safety,
contract management, licensing, privacy);
observing security responsibilities and
industry codes of practices, and codes of
conduct (e.g. IITP), relevant to an
organisational environment.
11. Apply communication, 10 Programmes must include:
information design, personal, and - Information representation design for
interpersonal skills, clearly and multiple situations e.g. data visualisation;
professionally to enhance technical writing - help documents, user
working effectiveness, efficiency, instructions, specifications;
and quality outcomes in an
- Personal and interpersonal skills including
organisational environment.
customer service, leadership, teamwork,
negotiating, self-management, social and
multicultural awareness, relationship and
conflict management.

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© New Zealand Qualifications Authority 2020
 12. Apply project management tools 10 Programmes must include:
and techniques to an IT related - Critical thinking, business logic,
project, to analyse and solve organisational processes, innovation and
problems. enterprise skills;
- Project planning, management and control
– cost, risk, quality, stakeholder, change,
configuration, contracts, and maintenance
management.

Transition information/ He kōrero whakawhiti

Replacement information/ He kōrero mō te This qualification and the New Zealand Diploma in Networking
whakakapi (Level 6) [Ref: 2600] were replaced by the:
• New Zealand Diploma in IT Infrastructure (Level 6), with
strands in Networking and Systems Administration [Ref:
4129].
Additional transition information/ Kō ētahi Version Information
atu kōrero mō te whakakapi This qualification was reviewed in May 2020 and was
replaced. Please refer to Qualifications and Assessment
Standards Approvals for further information.
People currently enrolled in programmes leading to this
qualification may either complete its requirements by 31
December 2023 or transfer to the appropriate strand in the
replacement qualification [Ref: 4129].
The last date for entry into programmes leading to this
qualification is 28 February 2023.
The last date for assessment of the qualification is 31
December 2023, when the qualification will be discontinued.
It is the intention of the qualification developers that no
existing learner be disadvantaged by these transition
arrangements.
Any person who considers they have been disadvantaged may
contact their provider or the Qualification Developer - IT
Professionals NZ ([email protected]) or NZQA National
Qualifications Services ([email protected]).

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© New Zealand Qualifications Authority 2020