RAVI TRIVEDI
LinkedIn: https://www.linkedin.com/in/ravi-trivedi01/ Phone: 0405 120 791 Email: [email protected]
CAREER SUMMARY
I’m a Highly motivated ICT professional with over two years of hands-on experience in managing Linux systems,
virtualization technologies, and cloud environments. Proven expertise in coordinating end-user computing
standards, prioritizing IT service requests, and delivering exceptional technical support. Skilled in automation,
scripting, and system security, with a strong focus on optimizing performance and reliability. Thrives in
collaborative environments, working with diverse teams to ensure operational excellence and customer
satisfaction. Passionate about leveraging technology to improve efficiency and enhance user experiences.
SKILLS SUMMARY
Technical Analysis & Data Integration: Experienced in integrating business applications to ensure accurate
and timely data transfer.
End-User Computing: Skilled in managing IT support services, including system deployment, updates, and
troubleshooting.
Incident Management: Proficient in reviewing, prioritizing, and resolving IT service requests and incidents
efficiently.
Linux Expertise: Advanced knowledge in Linux server administration, troubleshooting, and configuration
(Ubuntu, CentOS).
Technical Support: Proven track record in Level 1 and 2 support, incident response, and troubleshooting for
desktops, laptops, and servers.
Automation & Scripting: Proficient in Python and Bash scripting to automate tasks and boost operational
efficiency.
Networking: Knowledge of bonding, firewalling, bridging, switching, and network file system tuning.
Virtualization & Cloud: Hands-on experience with private cloud migration, KVM, and cloud computing
concepts (provisioning, monitoring, orchestration).
System Security: Skilled in implementing OS and application-level security measures.
Stakeholder Communication: Strong interpersonal and communication skills, with a customer-centric
approach to building relationships.
Team Collaboration: Proven ability to work effectively in diverse, cross-functional teams to achieve
operational goals.
EDUCATION
Master of Computing and Innovation: July 2022 - December 2024
University of Adelaide 5.8/7 GPA
Bachelor of Engineering: January 2016 - December 2020
V.V.P Engineering College () CGPA: 8.55/10
WORK EXPERIENCE
Technical Operations Engineer: July 2021 - July 2022
Asita Solutions
Managed over 15 Linux servers, ensuring optimal performance and availability while coordinating end-user
computing standards.
Implemented proactive monitoring solutions, reducing downtime by 20% and improving system reliability.
Supported private cloud migration, boosting system performance by 30% and optimizing resource allocation.
Collaborated with development and support teams to troubleshoot complex service issues, ensuring timely
resolutions and high customer satisfaction.
Automated routine tasks using Python and Bash scripts, improving operational efficiency and freeing up
resources for critical tasks.
Prioritized and delegated IT service requests based on workload, location, and availability, ensuring effective
incident management.
Junior System Administrator: June 2020 - June 2021
Dense Equipment company
Managed user accounts and ensured compliance with organizational policies, maintaining system security
and functionality.
Monitored system performance and implemented timely updates to enhance security and functionality,
ensuring minimal downtime.
Troubleshot and resolved Linux server and network issues, providing Level 1 and 2 technical supports to
end-users.
Coordinated with cross-functional teams to deploy and update computer systems, ensuring smooth
operations and user satisfaction.
UNIVERSITY PROJECTS
Fungal Infection diagnosis using Transfer Learning: July 2023 - November 2023
Explored the application of image classification models for early-stage diagnosis of mucormycosis.
Utilized pre-processing techniques to improve image data quality.
Compared the efficacy of different image classifier models, including transfer learning-based approaches.
Sentiment Analysis for Early Depression Detection: Jan 2024 - June 2024
Explored the application of image classification models for early-stage diagnosis of mucormycosis.
Utilized pre-processing techniques to improve image data quality.
Compared the efficacy of different image classifier models, including transfer learning-based approaches.
CERTIFICATIONS
Amazon Cloud Quest Cloud Practitioner (Amazon Skill Builder, 2023)
ISO/IEC 27001 Information Security Associate (Skill-Front, 2021)
Introduction to Ethical Hacking (Internshala, 2020)
Fundamentals of Cisco Networking Routing and Switching (AIIMS Career Solution,2018)
