INTERNSHIP PROJECT

BY SACHIN HANUMAN JANGRA

AN
Internship Program Project Report
At

VIKAS CARGO MOVERS

On
Study of Logistics Management Department at VCM
Prepared By: Sachin Jangra
Program: B.B.A. Sem. – IV
Enrollment No.: 22SM02BB083
Internal Guide: Mr. Nitesh Sharma
External Guide: Mr. Ramraj Malav

School of Liberal Arts and Management Studies

P.P. SAVANI University, Kosamba, Surat.
Academic Year 2024-25
 DECLARATION OF ORIGNIALITY

I, Sachin Jangra, declare that the work presented in this summer internship
project is my original work. I certify that:

The project was completed under the supervision of Mr. Nitesh Sharma at Vikas
Cargo Movers.

All sources used in this project have been acknowledged and cited appropriately.

No part of this project has been previously submitted for assessment in any
course, except where due acknowledgement has been made.

No part of this project has been copied from any other source without proper
attribution.

This project does not infringe upon the intellectual property rights or any other
rights of any third party.

I am aware of the consequences of plagiarism, and I understand that if any part of

this project to be plagiarized, appropriate action will be taken by the organization.

Date: 25/06/2024
COLLEGE CERTIFICATE
 PREFACE

I am pleased to present this internship report, which summarizes my experience

and learnings from my time at Vikas Cargo Movers, a leading Transport
company. Over the course of a month, I had the opportunity to gain valuable
insights into the inner workings of the organization and contribute to various
projects across different departments.

At Vikas Cargo Movers Transport Company, we pride ourselves on our ability to

deliver efficient and tailored transportation solutions that meet the diverse needs
of our clients. Whether it's ensuring timely deliveries, optimizing logistics
operations, or providing exceptional customer service, we strive to exceed
expectations in every aspect of our business.

I am grateful to the entire Vikas Cargo Movers team for their guidance, support
and encouragement throughout my internship. The exposure I gained has
undoubtedly enriched my understanding of the Transport Industry and has
motivated me to further explore career opportunities in this dynamic field.

This report serves as a testament to my internship experience and the valuable

lessons I have learned. I hope that it provides a comprehensive overview of my
work and the insights I have gained during my time at Vikas Cargo Movers.

Sincerely,
Sachin Jangra,
Date: 25/6/2024
 ACKNOWLEDGEMENT

I would like to express my sincere gratitude to all those who have supported and
guided me throughout the course of my internship at Vikas Cargo Movers, a
leading Transport Company.

Primarily, I would like to thank Mr. Nitesh Sharma, my internal company guide,
for his unwavering support and mentorship during my time at Vikas Cargo
Movers. His extensive industry knowledge, valuable insights, and constructive
feedback have been instrumental in shaping my understanding of the Transport
sector and enhancing my professional skills.

I am also deeply grateful to Mr. Ramraj Malav, my external guide from the
university, for his academic guidance and constant encouragement. His ability
and thoughtful suggestions have been invaluable in helping me contextualize
my internship experience and translate it into a meaningful report.

I would like to extend my appreciation to the entire Vikas Cargo Movers team,
including the department heads, subject matter experts, for their warm welcome,
collaborative spirit, and willingness to share their knowledge. The exposure I
gained to the company's operations, quality systems, and research and
development initiatives has been truly enriching.

I am deeply indebted to all those who have contributed to the successful

completion of my internship and the preparation of this report. Their support
and guidance have been pivotal in my personal and professional development.

Sincerely,
Sachin jangra
 TABLE OF CONTENTS

CH1- INTRODUCTION TO THE INDUSTRY

1.1 KEY LOGISTICS ACTIVITY
1.2 TERMS USED IN LOGISTICS
1.3 INDUSTRY CLASSIFICATION
CH2- COMPANY PROFILE
2.1 BRIEF HISTORY OF THE COMPANY
2.2 COMPETITVE STRENGTH
2.3 VISION, MISSION & VALUE
2.4 OBJECTIVE OF THE COMPANY
CH3- ORGANIZATION CHART
3.1 CUSTOMER OF VCM
CH4- TYPES OF DEPARTMENTS
4.1 COMPLAINT DEPARTMENT
4.2 LOGISTICS DEPARTMENT
4.21 TYPES OF BILTY
4.3 FINANCE DEPARTMENT
4.31 BALANCE SHEET
4.32 ACCOUNTING RATIO
4.33 PROFIT AND LOSS STATEMENT
4.4 HR DEPARTMENT
4.5 IT DEPARTMENT
CH5- SWOT ANALYSIS
CH6- FINDING
6.1 CONCLUSION
6.2 BIBLOGRAPHY
NAME OF THE COMPANY : VIKAS CARGO MOVERS

CORPORATE OFFICE : 205-206 GIRNARNAR

KHUSBOO PLAZA, NEAR
RELIANCE MART
VAPI- GUJARAT
PIN:396195
TELEPHONE : 9327503040

E-MAIL : [email protected]
 EXECUTIVE SUMMARY

In the field of management practical work plays a vital role, it is this practical
knowledge which drives one to his or her ultimate desire. In the similar way
company can achieve its ultimate goal only if it has sufficient service which
contents prospective workers.

❖ Title of the project:

“Logistics Management in Vikas Cargo Movers Vapi”

This fruitful venture was accomplished by undertaking the study at Vikas

Cargo Movers, which is well known for its quality and in time service. The
pioneer provides service in goods transportation. The Logistics chain starts from
suppliers or consigner, the strength of the chain would emerge from the
relationship that are nurtured between the consignee (person to whom the goods
are delivered) and transporter of each line and the flexibility would be a result of
the transparency of communication, speed of reaction and the focus on core
competence.
➢ Need for the study:
To study the various aspects involved in the logistics management.

➢ Objectives of the study:

i. To study the various costs involved in the Logistics management.
ii. To the importance of warehousing in Logistics management.
iii. To know overview of freight movement

➢ Limitation of the study

i. This study is limited to Vikas Cargo Movers.
ii. This study is specially related with Logistics Management in particular
iii. This study is presented on the basis of information and knowledge which
could be gained during the course of SIP at Vikas Cargo Movers.
 [CHAPTER 1]
INTRODUCTION TO LOGISTICS

Logistics is a broad, far-reaching function which has a major impact on a

society’s standard of living. In a modern society, we have come to expect excellent
logistics services, and tend to notice logistics only when there is a problem.

The Importance of Logistics in the Transport Business

➢ Supply Chain Optimization: Effective logistics management helps transport
businesses streamline their supply chain operations, reducing delays,
minimizing inventory costs, and improving overall efficiency.
➢ Cost Reduction: By optimizing transportation routes, modes, and resource
utilization, logistics management can help transport businesses lower their
operational costs and increase profitability.
➢ Customer Satisfaction: Reliable and timely delivery of goods, enabled by
robust logistics practices, is a key factor in maintaining customer satisfaction
and building long-term relationships in the transport business.
➢ Competitive Advantage: Transport businesses that excel in logistics
management can gain a competitive edge by offering superior service levels,
faster delivery times, and more cost-effective solutions to their clients.

Logistics is called by the many names, including the following:

➢ Business logistics
➢ Distribution
➢ Logistical management
➢ Supply chain management
➢ Supply management

What these terms have in common is that they deal with the management of
the flow of goods or materials from one point of origin to point of consumption,
and in some cases even to the point of disposal.
 The Council of Logistics Management (CLM) describes logistics management
as “The process of planning, implementing and controlling the efficient, effective
flow and storage of goods, services, and related information from point of origin to
the point of consumption for the purpose of conforming to customer
requirements.”

❖ KEY LOGISTICS ACTIVITIES

Outlined below are the key activities required to facilitate the flow of a product
from point of origin to point of consumption. All of these activities, listed below,
may be considered part of the overall logistics process.

➢ Transportation Management: This involves the planning, execution, and

optimization of various transportation modes (e.g., road, rail, air, and sea) to
ensure the efficient movement of goods.
➢ Inventory Management: Effective inventory control, including forecasting,
storage, and distribution, is crucial for transport businesses to meet customer
demands while minimizing excess inventory and associated costs.
➢ Warehousing and Distribution: Efficient warehousing and distribution
strategies, such as the use of centralized or decentralized distribution centers,
can enhance the overall logistics performance of transport businesses.
➢ Information Management: Leveraging technology and data-driven decision-
making to manage the flow of information, track shipments, and optimize
logistics processes is essential in the modern transport business.
➢ Reverse Logistics: Handling the return and disposal of goods, as well as the
management of damaged or defective products, is an important aspect of
logistics management in the transport industry.

I explored practical experiences and insights gained in my internship period in

logistics management. It examines key components such as procurement strategies,
transportation logistics, inventory management, and the role of technology in
enhancing efficiency.
 TERMS USED IN LOGISTICS

1). Consignments
Vikas Cargo Movers will transport all types of goods like cloth, medicines electrical
parts, motors parts, stationary etc.

a). Consigner
A consigner is the party who books the consignment for transport through VRL.

b). Consignee
A consignee is the party who takes delivery of goods booked on presentation of his
copy of waybill

INDUSTRY CLASSIFICATION
 [CHAPTER 2]
COMPANY PROFILE

❖ VIKAS CARGO MOVERS, VAPI

BRIEF HISTORY OF THE COMPANY

The Founder Mr. Hanuman Jangra started as an individual transporter in

January 2009. Without any background and experience, initially for the
first two years he maintained no losses-no profit, and then by end of 2010
he started as a local transporter between Vapi to Delhi. In 2014 due to
personal management and effective service he purchased one old lorry and
he observed activities of other well-known transporter, and started first
parcel service from Vapi to Ambala, Baddi, and Rudrapur. With only two
Lorries gradually business picked up.
Vikas Cargo Movers today is the leader in the parcel transportation
business in India – in fact the only organized segment player with a clear
focus on the parcel segment- and has an extensive network of more than 7
branches throughout the country.
• Vikas Cargo Movers revenue for the year ending March 2024 is
15 crore.

COMPETITIVE STRENGTHS.
1) An established brand having a good reputation.
They have built a brand over two decades, owing to their commitment to quality
service standards, reliability and timeliness of services offered and long-standing
presence in the industry. They have a long operating track record in the industry.
They have expanded their service offerings over the years; having commenced
operations with parcel cargo transportation, they presently offer other services.
They also share good relationships with their business associates such as truck
manufacturers and equipment manufacturers who are very critical to the business.
2) Large and established size and scale of operations:
There are a multi-service transport and logistics provider with their presence in
17 states and 2 Union Territories in India. They offer a wide range of services
such as parcel cargo, express cargo, full truck load and courier services in addition
to passenger transportation. Company has an extensive network of operations
which enables us to provide connectivity even to certain remote locations. As on
June 29, 2024 they have a fleet strength of 44 owned vehicles for carrying on the
goods transportation and passenger transportation business. They have presented
below a summary of the size of operations in the goods transportation and
passenger transportation business:

DETAIL Goods Transportation

No. of vehicles owned 44

No. of States covered 11

No. of Union Territories 3

No. of branches (owned) 7

The large fleet size provides them multiple benefits like ability to provide the
services in larger number of routes, better margins on consignments, less
dependence on hired vehicles, and reputation for reliable delivery of the
consignment in a timely manner. Also, the variety of vehicles fleet enables them
to service the diverse nature of consignments of their customers.
3) Long serving and experienced management team:
They believe that employing and retaining individuals with experienced
backgrounds has enabled us to capitalize on their collective expertise in
understanding this business and ensuring its growth. They are led by a
management team with sound experience and expertise in the transport and
logistics industry. The Chairman and Managing Director, Mr. Hanuman Jangra,
has over 2 decades of experience in the industry and provides the strategic
direction to the operations.
4) Strong In-house capabilities:
They have developed strong in-house capabilities over a period of time which
enables to improve the efficiency of the vehicles and improve their delivery
model. Their in-house body designing facility enables us to build the structures
for the vehicles based on their specifications, thereby maximizing utilization of
space and minimizing the body weight by using light metals like aluminum along
with the steel, rather than steel alone. The in-house competency also includes
vehicle repair and maintenance facility at Vapi where they focus on carrying on
preventive maintenance measures to minimize the events of breakdown or
damage to vehicles.
5) Integrated Business model:
They offer a range of services that are complementary to each other and thus
constitute unique business framework. They have adopted a hub and spoke
distribution model for delivery of their consignments, which entails establishment
of several transhipment hubs and redistribution of consignments there from to
the respective destinations. This ensures significant cost savings, rationalization of
routes covered by the vehicles and optimum utilization of resources including
vehicles, manpower etc. They have 3 transhipments hubs,7 owned branches,
which enables the smooth flow of goods and services. They are an integrated
transport solution provider with the variety of services that they offer.

BUSINESS OVERVIEW OF THE VIKAS CARGO

MOVERS

VIKAS CARGO MOVERS is into the business of transportation and

logistics service of goods by road. They have a long operating track record
of more than two decades in this business. The chairman Mr. Hanuman
Jangra has over three decades of experience in the transportation industry.
They have also recently forayed into restaurant business.

VCM offer following services which are summarized below –

1. Goods Transportation.
A) Full truck Load
B) Parcel Service
2. Contracts.
VISION, MISSION AND OBJECTIVES

MISSION
To provide the highest quality service to our customers by continuously
increasing cost efficiency and maintaining delivery deadlines. To encourage
our employees /workforce to strive for quality and excellence in everything
they do. To promote team work and create a work environment that takes
care of talent and brings out the best in our employees.

THE VALUES
“PUNCTUALITY, INTEGRITY, HONESTY, LOYALTY
ANDCREDIBILITY”

THE QUALITY POLICY

We are committed to provide Quality Logistics services consistently at

reasonable price and to continually improve the same to achieve
customers’ delight on a sustainable basis.

OBJECTIVES OF THE COMPANY

• The main objective of the company is to provide good service to

customer with the reasonable rate and provide quick prompt and
safe service.
• To develop the transportation business in states like Andhra
Pradesh, Tamil Nadu and Kerala.
• Training for all the employees.
• Quick and safe service.
• Customer satisfaction.
• Competitive price.
• Attain market leadership.
 [CHAPTER 3]
ORGANIZATION CHART
HANUMAN JANGRA
CHAIRMAN AND MANAGING DIRECTOR

RAJKUMAR

MANAGING DIRECTOR

NITESH SHARMA S. J. BHAGWAN DEEPAK JANGRA SANJAY JANGRA

FINANCE HEAD AMBALA OPERATION HISAR OPERATION AHMD. OPERATION

PRADEEP JANGRA BHISHAM SINGH SATISH JANGRA

AMRITSAR OPERATION MUMBAI OPERATION DELHI OEPRATION

CUTOMERS OF VIKAS CARGO MOVERS.

❖ HINDUSTAN UNILIVER
❖ ADITYA BIRLA
❖ BRITANIA
❖ PARLE
❖ PARKSON
❖ LOREAL
❖ ONIDA ELECTRONICS
❖ ITC
❖ DABUR
❖ SUNPHARMA
❖ NESTLE
❖ EMAMI
❖ DABUR
 [CHAPTER 4]
DEPARTMANTS HELPING IN SMOOTH RUNNING OF
ORGANIZATION
❖ COMPLAINT DEPARTMENT
❖ LOGISTICS DEPARTMENT
❖ FINANCE DEPARTMENT
❖ HR DEPARTMENT
❖ IT DEPARTMENT
 COMPLAINT DEPARTMENT IN VIKAS CARGO MOVERS

Here is department to handle and settle the parties complaints, this department
takes care of parties to keep up their interest in the company’s service problem of
parties will be handled efficiently and settled properly of their satisfaction.

Complaints settled by this department are

➢ Delays
Delay caused in delivering of materials to destination point. Delay due to delivers
negligence inconvenience etc.

➢ Settlement
When the parties complaints about delay in delivery of goods with LR no enquiry
will be made from destination point about the undelivered goods. And the date of
right delivery date will be given. If any loss is caused to customer due to delay,
such loss is compensated based on value of goods.

➢ Exchange of materials:
This is one complaint that parties may complain. Sometimes the goods may be
misplaced by the consignor unknowingly. So, the party is not in a position to
receive the goods. Therefore, the above complaint is placed. The company takes
back the goods from wrongly delivered consignee and redelivers to the right
consignee.

➢ Road robberies, fire theft etc.

The goods are undelivered to the destination point due to robberies fire theft etc.
If the goods are lost during transit, short certificate will be issued to customer
until the goods are traced. If fail to trace, loss is compensated on the basis of
value of goods on certain condition.
 ➢ Demurrage Collection Points
It is a point at which goods consigned will be stored when consignee fails to take
responsibility of these goods that is when goods consigned reach the destination,
point and fails to take delivering consignor. When they fail to respond the notice,
goods will be sent to and stored in demurrage collection point.
The notice informs them to take delivering of the goods consigned and settled
and unclaimed charges if any generally. 3 notices will be sent first 30 days, second
90 days, and third 120 days. And a notice will be sent from demurrage collection
point. When goods are about to sell through auction. Booking place –
Destination (delivery point)1

1st notice – 30 days2

2nd notice – 90 days3
3rd notice – 120 days

DEPARTMENT

SOLD THROUGH – FINAL NOTICE

AUCTION – BEFORE SETTING
 LOGISTICS DEPARTMENTS AT VCM TRANSPORT

In Vikas Cargo Movers Transport Company, the Logistics Department is a pivotal

component responsible for managing the movement of goods and materials
efficiently and cost-effectively. Here’s a detailed description of key roles and
responsibility of the logistics department.

1. Transportation Management:
This department is responsible for the planning, coordination, and execution of
the company’s transportation activities.
• Route planning and optimization: Designing efficient transportation routes
to minimize delivery times and costs.
• Fleet management: Overseeing the company’s fleet of vehicles, including
maintenance, fuel efficiency, and driver management.
• Carrier selection and management: Evaluating and selecting the most
suitable transportation carriers, and managing the relationships with them.
• Delivery performance monitoring: Tracking and analyzing delivery
metrics, such as on-time delivery rates, to identify areas for improvement.
• Coordination with other departments: Collaborating with the warehouse,
supply chain, and customer service teams to ensure seamless
transportation operations.

2. Warehouse and Inventory Management:

This department oversees the storage, organization, and distribution of the
company’s inventory.
• Inventory control: Maintaining accurate records of the company’s
inventory, including tracking incoming and outgoing shipments.
• Warehouse organization and optimization: Designing efficient warehouse
layouts and processes to optimize storage and retrieval of goods.
• Stock level management: Monitoring and adjusting stock levels to meet
customer demand while minimizing excess inventory.
• Receiving and shipping: Overseeing the receipt, storage, and distribution of
goods to and from the warehouse.
 • Collaboration with transportation: Coordinating with the transportation
department to ensure the timely movement of goods in and out of the
warehouse.

3. Supply Chain Planning:

This department is responsible for the strategic planning and coordination of the
company’s supply chain.
• Demand forecasting: Analyzing historical data and market trends to predict
future demand for the company’s services.
• Supply chain network optimization: Designing and optimizing the
company’s supply chain network to improve efficiency and responsiveness.
• Supplier management: Evaluating and managing relationships with
suppliers, including negotiating contracts and monitoring performance.
• Implementation of lean and agile practices: Adopting lean and agile
methodologies to streamline supply chain processes and reduce waste.
• Collaboration with other logistics departments: Working closely with the
transportation, warehouse, and customer service teams to ensure the
seamless flow of goods and information.

4. Customer Service and Logistics Support:

This department serves as the primary point of contact for customers, handling
inquiries, order processing, and addressing any logistics-related issues.
• Party relationship management: Serving as the primary point of contact for
parties, handling inquiries, order processing, and addressing logistics-related
issues.
• Shipment tracking and status updates: Providing parties with real-time
information on the status of their shipments.
• Coordination with internal logistics teams: Collaborating with the
transportation, warehouse, and supply chain departments to resolve parties
concerns and ensure party satisfaction.
• Feedback and continuous improvement: Collecting and analyzing customer
feedback to identify areas for improvement in the company’s logistics
operations.
In a Logistics Department, there are different copies of a Goods Consignment
Note (commonly known as a Bilty) in the transport and logistics industry.
➢ There are four types Bilty that is used in the Transport Industry.

1. Consignor Copy:
This copy of the Bilty is retained by the consignor (the sender or shipper of the
goods).
It serves as a record of the goods dispatched, including details such as the consignee
(receiver) information, the nature and quantity of the goods, the transportation
charges, and any other relevant information.
The consignor copy is important for the sender to maintain accurate records, track
the shipment, and resolve any discrepancies or disputes that may arise.
2. Consignee Copy:

This copy of the Bilty is handed over to the consignee (the receiver or recipient of
the goods) upon delivery.
The consignee copy serves as a proof of delivery and is used to verify the received
goods against the details mentioned in the Bilty.
It is an important document for the consignee to maintain their records and to
address any issues or claims related to the shipment.
3. Driver Copy:
The driver copy of the Bilty is carried by the driver of the transport vehicle during
the delivery.
It contains all the relevant information about the shipment, including the consignor
and consignee details, the nature and quantity of the goods, and the transportation
charges.
The driver uses this copy to ensure the safe and timely delivery of the goods, and
to provide it to the consignee upon delivery.
4. Head Office Copy:
This copy of the Bilty is retained by the transport company’s head office or central
administration.
It serves as the primary record of the shipment and is used for various purposes,
such as invoicing, accounting, and tracking the movement of goods.
The head office copy is an important document for the transport company to
maintain its records, analyze data, and address any queries or claims related to the
shipment.
 FINANCE DEPARTMENTS AT VCM TRANSPORT

The finance department plays a critical role in the smooth operation of a transport
company. They are responsible for the financial health of the company, ensuring
efficient use of resources and profitability. Here’s a detailed description of their
functions:
Vikas Cargo Movers utilize accounting software to automate tasks and improve
efficiency like Tally ERP 9.
The typical roles and functions of the finance department in a Vikas Cargo Movers.

1). Financial Accounting and Reporting:

➢ Maintaining the company’s general ledger and financial records
➢ Preparing financial statements, such as balance sheets, income statements,
and cash flow statements
➢ Providing financial reporting and analysis to management.
2). Accounting:

• Recording all financial transactions, including revenue, expenses, and

payroll.
• Managing accounts payable and receivable.
• Reconciling bank statements and ensuring financial records are accurate.

3). Billing and Collections:

• Issuing invoices to clients for transportation services.

• Collecting payments from clients and managing outstanding accounts.
• Ensuring timely payments to avoid cash flow problems.

4). Cost Analysis:

• Analysing transportation costs, including fuel, driver wages, maintenance,

and vehicle depreciation.
• Identifying areas for cost reduction and optimizing pricing strategies.
• Providing insights to operational departments to improve efficiency and
reduce costs.
Balance Sheet Of Vikas Cargo Movers 2024-2025
ACCOUNTING RATIO
PROFIT AND LOSS STATEMENT
 HR DEPARTMENT

It is heart of VIKAS CARGO MOVERS. It is department where matters relating

to recruitment, settlement of grievances etc. taken place. A well experienced
person any manager of personnel department looks it after.

OBJECTIVE OF HR DEPARTMENT

➢ To increase productivity of the organization

➢ To reduce cost
➢ To prepare for future assignment
➢ To reduce labor absenteeism
➢ To minimize the operational errors
➢ To establish a sound relationship between worker and his job
➢ To increase employees moral and confidence.

• Importance of Training
Better quality work; if the training (formal) is provided with the best methods and
standardized norms, then it will help to improve the quality of service. Trained
employees will do less operational mistakes and perform the work effectively.
Less learning period; a systematic training program helps to reduce the time and
cost involved in learning. Employees can easily reach the acceptable level of
performance. They need not waste their time and effort in learning through trail
and error. Higher productivity; as training improves the skill and knowledge of
employee’s increases which helps to increase output have quality and quantity.
• Supervision
Well-trained employees tend to be self-reliant and motivated Therefore,
supervisory burden is reduced and the span of supervision can be enlarged.
 INFORMATION TECHNOLOGY

The information technology division is located in the workshop in Vapi. This

division oversees the information technology requirements of Company including
the computerizing of their branches, hubs and offices. The computerization of
hubs has facilitated mailing of delivery reports and quick flow of information
between different offices, delivery offices and transshipment hubs of the
Company. This enables effective coordination and tracking of the consignment.

Some of the important developments of information technology division include:

• Vehicle Maintenance Tracker:

This application schedules the maintenance of the entire fleet and
generates reminders and alerts automatically when any maintenance events
become due. These reminders help in avoiding the premature failure and
the excess consumption of parts.

• Vehicle Traffic Application:

This application controls the entire movement of the vehicles and keeps
track of the drivers’ performances in terms of the fuel average and the
distance travelled. This also tracks the advance amount paid to the drivers
and the diesel vouchers issued for a route fueling. This application is
online and ensures access to this data from any part of the world.
 [CHAPTER 5]
SWOT ANALYSIS

STRENGTHS
• There is dedicated workers increase in growth of their turnover
• They provide good service that leads to customer satisfaction
• They provide training facility
• They have good brand image
• They did not undergo any lockout, strike etc.
• They have their own in-house body building of vehicle
• The company is having wide network of branches spread all over Gujarat,
Maharashtra, Punjab, Haryana and New Delhi.

WEAKNESSES
• They are highly depending on economic scenario.
• They only concentrate on rich class of people.
• There is heavy work load.

OPPORTUNITIES
• They can decentralize their garage and office
• They can concentrate on remote rural areas
• They can enter into international courier and cargo express service
• They can extend their services to southern India

THREATS
• Uncertain policies of the Government
• Competition
• New technology economic slowdown
• Maintenance
 [CHAPTER 6]
FINDING

As a logistics management intern at the transport company VCM, some key

findings and observations you may have made during your internship could
include:

1. Operational Efficiency:
Analyzed the company's transportation routes, fleet utilization, and delivery
schedules to identify areas for improvement in operational efficiency.

2. Customer Service and Responsiveness:

Evaluated the company's customer service processes, including order
management, shipment tracking, and issue resolution.
Identified opportunities to enhance the customer experience, such as improving
communication, providing real-time shipment updates, or offering value-added
services.

3. Visited multiple companies

Got to know about the process and contracts we make with them.

4. Understood the consignor and consignee concept.

5. The pricing strategy of Vikas cargo movers.

The pricing is done on the basis of weight and space occupied by the
consignment (whichever is higher).
 CONCLUSION

VIKAS CARGO MOVERS is offering high quality service for customer. VIKAS
CARGO MOVERS experience in service market through which the company
can offer the best service to the parties. The company has made sincere efforts to
achieve its goals and objectives over the years. It has good service record and has
good market potential and image.

Vikas Cargo Movers is building long lasting relationships with its customers.
Every member of Vikas Cargo Movers is motivated to perform and deliver to the
fullest of their ability by constantly upgrading the skill-set of employees to suit
long-term goals. Through this the company expects to come out with highly
competitive and technologically advanced service and solutions.

As the global scenario is changing and due to globalization and liberalization the
business environment also went into sea change, so the logistics plays an
important role into day’s business environment. As it is the part of supply chain
management it is crucial in every business organization.

So, the company should take the advantage of changing business environment as
logistics is called lifeline of any business.
 BIBLIOGRAPHY

BOOK:
“FUNDAMENTALS OF LOGISTICS MANAGEMENT” By D.M.
Lambert, J.R. Stock, Lisa M. Ellram.

WEBSITE:
WWW.GOOGLE.CO.IN
WWW.LOGISTICSFOCUS.COM