eFemto_User_Guide.

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Verizon 4G LTE
Network Extender 3
for Enterprise

User Guide
v8.1

DOC-3698-01
Document Revision 8.1b
March 2023
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© 2023 Casa Systems, Inc.

All rights reserved. Licensed software products are owned by Casa Systems or its suppliers and are protected
by United States copyright laws and international treaty provisions.

The information regarding the product in this manual is subject to change without notice. All statements,
information, and recommendations in this manual are believed to be accurate but are presented without
warranty of any kind, express or implied. Users must take full responsibility for their application of the product.

In no event shall Casa or its suppliers be liable for any indirect, special, consequential, or incidental damages,
including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this
manual, even if Casa or its suppliers have been advised of the possibility of such damages.
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iii

Contents

Preface
About this guide .................................................................................................... vi
Document revision history.............................................................................. vii
Corporate facility ............................................................................................ vii
Personal and Product Safety ...............................................................................viii
Site Safety......................................................................................................viii
Materials ........................................................................................................viii
Electrical ......................................................................................................... ix
Shipping, Transport, and Manual Handling..................................................... ix
Installation........................................................................................................ x
Maintenance .................................................................................................... x
Environment..................................................................................................... x
Grounding ....................................................................................................... xi
Technical documentation ................................................................................ xi
Support information......................................................................................... xi
Safety Warnings............................................................................................. xii

Chapter 1. Getting Started

Introduction ....................................................................................................... 1-2 .

System Requirements ................................................................................. 1-3 .

Network Extender Basics ............................................................................ 1-4 .

Chapter 2. Installation
Unpacking the box ............................................................................................ 2-2 .

Required fasteners (not provided) .............................................................. 2-3 .

Coverage area .................................................................................................. 2-4 .

Building Layout ........................................................................................... 2-4 .

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Installing the wall bracket .................................................................................. 2-5 .

Securing the mounting bracket to the wall ........................................................ 2-6 .

Securing the mounting bracket to a dropped ceiling ......................................... 2-9 .

Connecting the cables .................................................................................... 2-13 .

Optional mounting configurations ............................................................. 2-15 .

Startup sequence ............................................................................................ 2-16 .

Indoor GPS antenna ....................................................................................... 2-20 .

INT/EXT antenna ............................................................................................ 2-22 .

PoE device ...................................................................................................... 2-23

.

Making a call ................................................................................................... 2-25

.

Chapter 3. Web GUI

PC requirements ............................................................................................... 3-3 .

Accessing the Network Extender GUI ............................................................... 3-3 .

Connect to the GUI via the same network .................................................. 3-4 .

Connect to the GUI via the LMT port .......................................................... 3-5 .

Network Extender GUI overview ....................................................................... 3-7 .

Log in to the Network Extender GUI ........................................................... 3-7 .

Change admin password upon first login .................................................... 3-8 .

Setting a password ..................................................................................... 3-8 .

Security questions ....................................................................................... 3-9 .

Setting a security answer ............................................................................ 3-9 .

Web GUI header bar ....................................................................................... 3-10 .

4G service state management ...................................................................3-11 .

Network Extender alarms .......................................................................... 3-12 .

Dashboard ...................................................................................................... 3-13.

System Information Dashboard ................................................................ 3-13 .

System Information ......................................................................................... 3-14 .

Operational Status .................................................................................... 3-14 .

Operational History ................................................................................... 3-15 .

Location .................................................................................................... 3-16.

Connected Devices ................................................................................... 3-17 .

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Performance ..............................................................................................3-18 .

Alarms .......................................................................................................3-19 .

Settings ...........................................................................................................3-21.

Network Settings .......................................................................................3-21 .

Advanced Settings .....................................................................................3-26 .

Sync & Time Settings ................................................................................3-29 .

Certificate Management ............................................................................3-30 .

User Settings .............................................................................................3-31 .

Reset Device .............................................................................................3-33 .

About ...............................................................................................................3-34
.

Support ......................................................................................................3-34 .

Chapter 4. Configuration
Firewall settings .................................................................................................4-2 .

Firewall rules for business .................................................................................4-5 .

CSG User Configuration ....................................................................................4-6 .

CSG modes .................................................................................................4-6 .

Configuration steps ......................................................................................4-7 .

Chapter 5. Troubleshooting
Status LEDs ......................................................................................................5-2 .

Alarm troubleshooting .......................................................................................5-4 .

List of Network Extender 3 Alarms ..............................................................5-5 .

Chapter 6. Specifications
Key Specifications .............................................................................................6-1 .

Physical and Environmental Information ...........................................................6-3 .

Supported Services ...........................................................................................6-4 .

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Appendix A. FAQs
About this appendix .......................................................................................... A-1 .

Dashboard FAQs .............................................................................................. A-3 .

How to verify the device operation mode .................................................... A-3 .

System Information FAQs ................................................................................. A-4 .

How to verify if the GPS location was acquired .......................................... A-4 .

How to check the number of connected users ............................................ A-5 .

How to check the active alarms and generate an alarm report ................... A-6 .

Settings FAQs ................................................................................................... A-7

.

How to adjust MTU (maximum transfer unit) size ....................................... A-7 .

How to configure a static IP address ........................................................... A-8 .

How to add a DNS ...................................................................................... A-9 .

How to add a search domain .................................................................... A-10 .

How to manually adjust the device transmission power ........................... A-11 .

How to change the device operating channel ........................................... A-12 .

How to configure Network Extender Operation Mode ............................... A-13 .

How to configure Synchronization Source ................................................ A-14 .

How to add a VLAN .................................................................................. A-15 .

How to set the power source .................................................................... A-18 .

How to configure Network Extender Backhaul Limit ................................. A-19 .

How to reboot or factory reset a device .................................................... A-20 .

CSG mode FAQs ............................................................................................ A-21 .

Where can the user manage the CSG function? ...................................... A-21 .

Will the user be able to determine which CSG IDs are associated
with the phone? ......................................................................................... A-21 .

Can the user specify a particular CSG ID number? .................................. A-21 .

How many CSG ID can be assigned to a Network Extender? .................. A-21 .

Will the CSG ID be changed if a Network Extender changed its

CSG mode from Hybrid to Closed or vise versa? ..................................... A-21 .

Will different CSG mode impacts E911 calls? ........................................... A-21 .

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vi

Preface

About this guide

The Network Extender 3 User Guide is intended for system administrators, support
engineers, and operators who are responsible for basic installation and configuration
of Network Extender units. Users who perform these tasks should be familiar with the
Apex hardware and software capabilities, as well as have experience with both 3G and
4G technologies.

The following chapters are provided in this guide:

For information about See

Getting Started Chapter 1.

Installation Chapter 2.
Web GUI Chapter 3.
Configuration Chapter 4.
Troubleshooting Chapter 5.
Specifications Chapter 6.
FAQs Appendix A

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Preface

Document revision history

This document supports the following Network Extender 3 software. See the Casa
Systems – Apex eFemto Small Cell Release Notes for additional information on new
functionality not yet covered in this guide.
• Revision 1.0 — April 2021; initial version, R4.9.24.1
• Revision 2.0 — May 2021; revised version, R4.9.29
• Revision 3.0 — September 2021; initial version, R4.10.8
• Revision 3.1 — October 2021; revised version, R4.10.8.1
• Revision 3.2 — October 2021; revised version, R4.10.9
• Revision 3.3 — November 2021; revised version, R4.10.9
• Revision 4.0 — February 2022; revised Web GUI
• Revision 5.0 — March 2022; revised version
• Revision 6.0 — May 2022; revised Web GUI features
• Revision 7.0 — August 2022; revised version
• Revision 8.0 — December 2022; revised Casa contact information
• Revision 8.1 — January 2023; revised version
• Revision 8.1a — February 2023; revised per Accessibility Report results
• Revision 8.1b — March 2023; revised per Accessibility Report results

Corporate facility
Casa Systems, Inc.
100 Old River Road
Andover, MA 01810

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Preface

Personal and Product Safety

This product safety information includes U.S. directives that you must follow. All
applicable OSHA regulations and standards shall be followed.

The installation, maintenance, or removal of telecommunications equipment requires

qualified, experienced personnel. Installation instructions are written for such
installation personnel.

Site Safety
Site construction shall be design-approved and certified by engineers who have valid
and up-to-date P.E. license approval with the National Society of Professional
Engineers.

Workers shall evaluate site safety as per all applicable safety ordinances and
requirements including, but not limited to OSHA, NFPA 70, and applicable building
code requirements prior to, during, and after completion. Workers shall not conduct
product work until and unless the site is in full safety compliance with associated
regulatory requirements.

Materials
Workers shall use only approved materials that comply with applicable safety and
environmental requirements. All materials shall be deployed in accordance with all
applicable safety requirements, and according to manufacturer instruction. Workers
shall not install any materials that are intrinsically unsafe, or have shipping, handling,
or installation instructions that are intrinsically unsafe.

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Electrical
This product contains hazardous energy levels as defined by UL 60950. Care must be
taken as injury to personnel or damage to the equipment could result from mistakes.
Maintenance should only be carried out by approved workers who have adequate
training and understanding and are familiar with the required procedures and
instructions.

In addition to all applicable safety requirements, workers shall abide by the latest
edition of NFPA 70 national electrical code. Certified and licensed Electricians and
Power Limited Technicians shall perform electrical work as required by applicable
regulatory requirements.

All structural materials shall be grounded, and all input and outputs shall have built-in
isolation from the network as per NFPA 70 standards and client-approved standards.
All connectivity and input and output hardware ports that connect to external power
sources shall be designed and installed to meet national safety and regulatory
requirements.

Shipping, Transport, and Manual Handling

Worker shall assure they understand and abide by all associated regulatory and
standards instruction applicable to shipping, transport and handling of product,
including but not limited to OSHA and all associated documentation for product
shipping, transport, and manual handling requirements.

Worker shall assure adequate and approved shipping, transport, and handling
procedures are utilized to maintain safety.

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Installation
Installation shall be carried out by trained and competent workers always observing
all applicable safety rules and regulations.

Workers shall read, and understand the latest published installation documentation,
and make sure all required workers, tools, and materials are approved and present
prior to beginning any defined work task.

Workers shall also abide by the latest published installation documentation for general
work procedures and guidance materials.

All relevant safety measures must be taken to ensure that equipment is not connected
to live power and transmission sources during installation. Equipment must be
correctly installed to meet the relevant safety standards and approval conditions.

Maintenance
Maintenance shall be carried out by trained and competent workers while always
observing all applicable safety rules and regulations. Equipment covers shall not be
removed while live power and/or transmission is connected unless specifically
directed by a Casa published work instruction and as determined safe by all associated
safety rules and regulations.

Environment
The product must be operated in an environment within the specified relative
humidity and ambient temperature ranges.

Keep all liquids away from the equipment, as accidental spillage can cause severe
damage.

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Grounding
To comply with ANSI/NFPA70 and UL 60950, equipment must be connected to a
safety grounding point via a permanent connection. Grounding points are located on
the product for this purpose. Always connect the ground cable as per the latest
published instructions before fitting other cables. The product must remain grounded
continuously unless all system and power connections are removed.

If equipment is grounded through a cabinet or rack, make sure it is done so properly

according to the latest published installation instructions.

Technical documentation
Casa Systems provides the following documentation set in PDF format, viewable
using current versions of Adobe Reader©. The latest documentation and revisions are
uploaded on a continued basis for Verizon customers.

Contact Verizon Support for assistance with downloading selected Casa

documentation PDFs.

• Casa Systems – Apex eFemto Small Cell User Guide (this document)
• Casa Systems – Apex eFemto Small Cell Quick Start Guide

Support information
For detailed instructions and device information, visit:

www.verizon.com/support/4g-lte-network-extender-enterprise-basics/

Customer Support: 800-922-0204

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Preface

Safety Warnings
AC System: Disconnect AC power, before servicing.

RF Cable Installation: Installation shall be in accordance with the

applicable parts of Chapter 8 of ANSI/NFPA 70.

Circuit Breaker: Branch circuit protection.

The power system must be equipped with external branch circuit protection
that complies with NEC requirement and have a rating maximum of 20A.
(Use UL-listed circuit breaker.)

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1-1

Chapter 1. Getting Started

About this chapter

This chapter provides Getting Started information for the Network Extender 3.

The following topics are covered in this chapter:

Topic Page

Introduction 1-2
System Requirements 1-3
Network Extender Basics 1-4

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Introduction

Introduction
This user guide introduces the Verizon Wireless 4G LTE Network Extender 3 for
Enterprise, designed to quickly enhance and extend the Verizon Wireless network
experience for voice and data.

Figure 1-1. Network Extender 3

This Network Extender provides the following features:

• This Network Extender is a simple-to-install device that provides enhanced

in-building wireless service without having to change your existing 4G LTE
mobile phone.
• This Network Extender allows users to easily install and configure the system by
connecting to an existing broadband network.
• This Network Extender supports an embedded web server, which allows you to
customize your device settings providing troubleshooting and operational data.

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Introduction

System Requirements
• This device only supports Verizon Wireless 4G LTE mobile handsets with
Advanced Calling turned on, as shown in Chapter 2, Making a call.
• Internet Access: This Network Extender requires an Internet connection to operate
and must be connected to an available port on a router or modem with always-on
Internet connection with a recommended bandwidth greater than 50mbps.
Note: A lower bandwidth configuration may impact the system performance
and user experience.
• GPS signal: This Network Extender requires continuous GPS location to operate.
Ensure the supplied GPS antenna is properly installed near or on a window with
clear and open view of the sky. Sync LED should be green.
• Firewall modifications may be required to support the solution. Be sure to contact
your IT administrator for the required changes. Please review the Firewall rules
for business in Chapter 4. In the event that firewall changes are needed, please
attempt to make these changes before calling into Customer Care.
Note: For more clarity on firewall settings, please see Firewall settings in
Chapter 4.
• The Network Extender supports IEEE 802.3ab Gigabit Ethernet
Auto-Negotiation. Auto-Negotiation is a requirement of 802.3ab and may cause a
speed and/or duplex mismatch if not fully enabled on the Network Extender
switch/router port.

Casa recommends that Full auto-negotiation be enabled. If the Network Extender

does not come into service as either 100/Full or 1000/Full, the recommendation is
to configure statically as either 1000/Full (if capable) or 100/Full.
Note: If 100/Full is used, the Network Extender can go into service, but
throughput will be limited.

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Introduction

Network Extender Basics

This section will guide you through the basic features and functions of your Network
Extender. Figure 1-2 details the ports on the back of the Network Extender.

Figure 1-2. Network Extender Ports

The RF Antenna of Network Extender is embedded in the Front cover and 6 different
external antenna ports are located on the top of the Network Extender.

The included GPS antenna is required for the automated setup process and is
necessary in the event the mobile phone is used to call for emergency services while in
the coverage area of the Network Extender. Table 1-1 provides port information for
the Network Extender.

The Network Extender has multiple, single color LEDs used to indicate the device
connectivity status. Please refer to Chapter 5, Troubleshooting when attempting to
troubleshoot the solution.

Table 1-1. Network Extender port descriptions

Port Name Function

GPS To connect GPS antenna and receive GPS signal.

INT/EXT To select antenna INT (Internal)/EXT (External).

WARNING: Incorrect use of this switch may cause PA damage. Refer to INT/EXT
antenna (page 2-22) for important information on the proper use of the INT/EXT
switch.
Reset Factory Reset.

1PPS Reserved for future use.

LMT Local Monitoring Terminal Port to manage setting and display device status.

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Introduction

Table 1-1. Network Extender port descriptions (continued)

Port Name Function

PoE/WAN To connect to a Power over Ethernet (PoE) and/or Wide Area Network (WAN) Port.

Power To connect Power Supply (12V DC).

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Introduction

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2-1

Chapter 2. Installation

About this chapter

This chapter includes installation information for the Network Extender 3. The
following items are described in this chapter:

Topic Page

Unpacking the box 2-2

Required fasteners (not provided) 2-3
Coverage area 2-4
Installing the wall bracket 2-5
Securing the mounting bracket to the wall 2-6
Securing the mounting bracket to a dropped ceiling 2-9
Connecting the cables 2-13
Optional mounting configurations 2-15
Startup sequence 2-16
Indoor GPS antenna 2-20
INT/EXT antenna 2-22
PoE device 2-23
Making a call 2-25

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Unpacking the box

Unpacking the box

The following items are provided in the Network Extender box:

Figure 2-1. What’s included in the box

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Unpacking the box

Required fasteners (not provided)

The fasteners shown in Figure 2-2 (Qty: 4) are required to mount the Network
Extender to the wall.

Figure 2-2. Fasteners (not provided)

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Coverage area

Coverage area
The coverage area of the Network Extender varies based on many factors including;
the layout and building materials of the location in which it is deployed. An open floor
plan will allow for greater coverage as compared to an office space with many metal
and/or concrete walls, which impede the cellular signal.

Use Table 2-1 to estimate coverage area and recommended distance between network
extenders when deploying more than one in a location.

Table 2-1. Coverage area

Building Layout Approximate Range of Recommended distance

Network Extender (radius) between network extenders
Open 200 feet 320 feet
Medium 100 feet 170 feet
Dense 70 feet 120 feet

Note: Coverage area can vary depending on number and size of obstructions and
building material types.

Building Layout
• Open: Open layout with no or few internal walls.
• Medium: mixed layout with open and scattered walled offices.
• Dense: walled office layout with narrow hallways

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Installing the wall bracket

Installing the wall bracket

Marking the mounting position

Before placing the Network Extender, mark the position where it will be installed and
also the positions where anchor bolts will be fixed using a pen or pencil. Mark the 4
holes using the bracket as a guide (see Figure 2-3).

Figure 2-3. Anchor locations

When anchoring on a wall, ensure the positions are marked as horizontal or vertical,
as only a limited range of tuning is allowed for leveling after the system is mounted.

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Securing the mounting bracket to the wall

Securing the mounting bracket to the wall

1. Attach the upper bracket to the wall/ceiling (see Figure 2-4).

Figure 2-4. Attach bracket

2. Align the tabs on the upper bracket with the opening on the lower bracket and
push inward (see Figure 2-5).

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Securing the mounting bracket to the wall

Figure 2-5. Align tabs

3. Push downward to seat the unit (see Figure 2-6).

Figure 2-6. Seat the unit

4. Tighten the screw fasteners, one on each side (see Figure 2-7).

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Securing the mounting bracket to the wall

Figure 2-7. Tighten the fasteners

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Securing the mounting bracket to a dropped ceiling

Securing the mounting bracket to a dropped

ceiling
The following procedure details how to attach the Network Extender in a suspended
ceiling application.

WARNING: Before installing the Network Extender to a dropped ceiling, the

installer should ensure that the structure is secure and capable of supporting the
weight of the Network Extender. Additional ceiling support hangers may be required
to ensure a safe installation and all hangers used for installing the Network Extender
should adhere to local building codes.

1. Push the upper bracket up against the bottom of the T-Rail (see Figure 2-8).

Figure 2-8. Push upper bracket

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Securing the mounting bracket to a dropped ceiling

2. Push the upper bracket back against the T-Rail to engage the tabs (see Figure 2-9).

Figure 2-9. Engage tabs

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Securing the mounting bracket to a dropped ceiling

3. Push the clamp back against the T-Rail to engage tabs on both sides of the rail (see
Figure 2-10).

Figure 2-10. Push clamp

4. Tighten the three M3 screws to lock the clamp and the upper bracket onto the
T-Rail (see Figure 2-11).

Figure 2-11. Tighten screws

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Securing the mounting bracket to a dropped ceiling

5. Route the cables in the cable management tabs (see Figure 2-12).

Figure 2-12. Route cables

6. Push the Network Extender up (a) and back (b) locking it into the upper bracket,
then tighten the screw fasteners (c) on both sides (see Figure 2-13).

Figure 2-13. Push the unit

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Connecting the cables

Connecting the cables

The Network Extender unit can be connected to the network via an Ethernet
connection. The Ethernet connection is plug-and-play.

1. Connect the GPS antenna cable to the GPS port on the unit (see Figure 2-14).

Figure 2-14. GPS port

2. Position the GPS antenna puck near a window so it provides a clear and open view
of the sky.

WARNING: The unit will not connect to the LTE network if the GPS antenna fails to
lock on its location.

3. Connect the Ethernet cable to the PoE/WAN port on the unit (see Figure 2-15).

Figure 2-15. PoE/WAN port

4. Connect the other end of the Ethernet cable to a port on the home router/switch or
connect it to the Ethernet outlet that has service.

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Connecting the cables

5. To install the power cable, it should be plugged in at 45 Degrees and twist

clockwise to secure the power cord in the lock position (see Figure 2-16).

Figure 2-16. Lock the power cable

6. To unlock the power cable, twist it counterclockwise from the lock position (45
Degrees) as shown in Figure 2-17.

Figure 2-17. Unlock the power cable

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Connecting the cables

Optional mounting configurations

The Network Extender can be mounted on a plenum above the ceiling (see Figure
2-18) or on a pole (see Figure 2-19).

Note: The mounting bracket cross bar (shown in Figure 2-18) is an accessory that is
not included with the Network Extender and is shown for reference only.

Figure 2-18. Plenum above ceiling

Figure 2-19. Pole mount installation

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Startup sequence

Startup sequence
The following steps provide detail Network Extender states during the startup
sequence. Table 2-1 provides functional details for each status LED during the startup
sequence.

Table 2-1. Status LED functions

LED Color Function

Power OFF: Power not detected.

ON: All the power rails are present.

Flashing: Unit booting or firmware upgrading.

RF OFF: Radio activity disabled, not transmitting and receiving.

ON: Radio activity enabled, unit transmitting and receiving.

Link OFF: Ethernet link down.

ON: Ethernet link up.

Sync OFF: Synchronization not established with the GPS.

ON: GPS synchronization complete.

Flashing: Lost GPS synchronization.

Alarm OFF: No alarms detected.

Flashing: System critical alarm.

1. Powered-on and hardware initializing.

The Network Extender State: The device has been powered on and the system is
performing hardware tests.

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Startup sequence

Note: The Network Extender is under an autonomous hardware test cycle. It is not
possible to load or run any software, including the user Admin Website Page.
2. Hardware test completed and software loaded (“Boot Complete”).

The Network Extender State: The device has completed hardware initialization and
loaded all software.

Admin Website State: The software is loaded. The Admin Website is accessible only
from the LMT port.

Note: The device has completed its autonomous hardware tests and loaded all
software. It will start the process of connecting to Verizon's network and coming into
service. See Accessing the Network Extender GUI for information on how to log into
the Network Extender Admin Web page.
3. Acquired IPv4 address (“Acquired an IP address”).

The Network Extender State: The device is running its software and has started to
connect to the Verizon network.

The unit is configured by default to acquire a local IPv4 address from the local DHCP
server.

Admin Website State: The Admin Website is accessible from the LMT and WAN
ports.

4. Conducting DNS lookups (“Identifying the Initial Network”).

The Network Extender State: The device has acquired a local IPv4/IPv6 address from
local DHCP. The next step is to conduct DNS lookups for the public FQDNs
provisioned at the factory.

Admin Website State: The Admin Website is accessible.

Note: The Network Extender needs to resolve the FQDNs for A-GPS, and initial
SeGW from the public DNS server.
5. GPS acquisition in progress (“Waiting for GPS position fix”).

The Network Extender State: The device is awaiting a GPS fix before progressing.

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Startup sequence

Admin Website State: The Admin Website is accessible.

Note: Until a GPS fix is provided, the device will not be able to continue and receive
configuration information.
6. Attempting to reach the Initial SeGW (“Attempting to reach Initial network”).

The Network Extender State: The device has conducted DNS lookups for the public
FQDNs provisioned at the factory and is trying to contact the initial SeGW.

Admin Website State: The Admin Website is accessible.

Note: This status details that the Network Extender has attempted to communicate
with the SeGW.
7. Successfully reached the Initial SeGW (“Successfully reached the Initial
network”).

The Network Extender State: The device has contacted the initial SeGW successfully.

Admin Website State: The Admin Website is accessible.

Note: Status details that the device can communicate with the SeGW, but the IPSec
tunnel is still not established at this point.
8. VPN setup to Initial SeGW completed (“Authentication to Initial Network
completed successfully”).

The Network Extender State: The device has brought up the IPSec tunnel with the
initial SeGW.

Admin Website State: The Admin Website is accessible.

Note: This confirms that the device has set up a VPN connection with Verizon's
network.
9. Authentication failure during IPSec tunnel setup to Initial SeGW (“Authentication
failure to Initial Network. Unit is not provisioned. Please contact Verizon Wireless
Customer Care for further assistance”).

The Network Extender State: The device has failed to set up a VPN tunnel with the
initial SeGW with an explicit “Authentication Failure.”

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User Guide 2-19

Startup sequence

Admin Website State: The Admin Website is accessible.

Note: This details that the device been notified it failed authentication with the Verizon
Authentication server.
10. Connection with the management system (“Connecting to Initial Management
Server”).

The Network Extender State: The device acquired location information and is
connecting with the AeMS.

Admin Website State: The Admin Website is accessible.

Note: The device will be allocated a serving AeMS and possibly an alternate serving
SeGW based on its location. It may re-establish IPSec to the new SeGW at this point if
required. If not, it will contact the AeMS and request configuration information.
11. Software download in progress.

The Network Extender State: The device is assigned a AeMS and has been instructed
to download new software.

Admin Website State: The Admin Website is accessible.

Note: The device will download the newest software and reboot. The process will start
from the first steps again, but the GPS acquisition will occur much faster.
12. Configuration download in progress.

The Network Extender State: The device is communicating with the Verizon
management system (AeMS) and may have received new software. It will need to
complete the “Radio Environment Scan” before receiving additional configuration
parameters.

Admin Website State: The Admin Website is accessible.

Note: During the REM scan process, if no adjacent neighbor Network Extenders or
Macro cells are detected, the Verizon Management system (AeMS) will then provide
the configuration solely based on the GPS location.
13. Operational status.

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2-20 User Guide

Indoor GPS antenna

The Network Extender State: The device is in normal in-service operation and has
completed all steps.

Admin Website State: The Admin Website is accessible.

Note: If the Alarm LED state is Red, this means an alarm condition has occurred. In
this case, please refer to Alarm troubleshooting in Chapter 5, for more information on
alarm codes.

Indoor GPS antenna

The Network Extender receives timing information from the GPS. The Network
Extender is required to be placed such that the GPS receiver has an unobstructed line
of sight with at least 4 strong satellites in order for it to get a position fix during the
booting process. Thereafter, the Network Extender is required to maintain sync with at
least one satellite to be able to continue to monitor the position fix.

Without adequate GPS signal, the Network Extender cannot function properly. When
positioning the Indoor GPS antenna, ensure that it is:

• Installed in a horizontal position.

• Adjacent to a window and in an open area. This ensures clear reception of the
GPS signal.
• 7m GPS antenna (included)
Note: Extended length GPS antenna cables and PTP servers are available, see
Verizon Network Extender support page

This section outlines the installation and relocation of the Indoor GPS Line (see Figure
2-20).

Figure 2-20. GPS port

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User Guide 2-21

Indoor GPS antenna

1. Turn off the Network Extender.

2. Connect the provided Indoor GPS antenna cable to the GPS port on the Network
Extender.
3. Place the antenna near a window where the GPS signal is stronger. To help
evaluate GPS signal quality in each location, a free smart phone application called
“GPS Test” can be used.
4. Turn on the Network Extender to allow the detection of an available GPS signal.
Notes:
If GPS signal cannot be detected, reposition the GPS antenna and place it in a new
location to receive a stronger signal. This new location should be located close to a
window. In some cases, if the GPS signal indoors is very weak, an external outdoor
GPS (not included) may need to be installed.

A GPS signal is required for proper operation and E911 service. If a GPS signal is not
acquired after 30 to 60 minutes, please see Configuration steps in Chapter 4.

To see the status of the GPS acquisition, use the Admin website (Local) as shown in
System Information Dashboard in Chapter 3.

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INT/EXT antenna

INT/EXT antenna
The Network Extender provides a switch (INT/EXT) (see Figure 2-21) used to select
an Internal or External Antenna for the Network Extender.

Figure 2-21. INT/EXT switch

Setting the Network Extender to EXT without an external antenna connected will end
with PA damage. Changing the switch during unit operation produces the same effect.

• INT means internal antennas are used.

• EXT is to use the connectors available in the back to connect external antennas/
DAS.
Warning: The mechanical switch should be changed only when the unit is powered
off or when the radio is disabled.

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User Guide 2-23

PoE device

PoE device
The Network Extender provides the ability to be powered with an ultra-high Power
over Ethernet (Class 5 PoE++) source (see Figure 2-22).

Figure 2-22. PoE/WAN port

Table 2-1 provides the recommended PoE specifications for the Network Extender.

Table 2-1. Recommended PoE specifications

Characteristic Recommendation

Maximum Output Power 60W

Output Current 960mA ~ 1.1A

Minimum Voltage 50V

Ethernet Output Interface Specification CAT5e or better

4-pair powering:

(Pin 3,4,5,6(+) Pins 1,2,7,8(-))

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PoE device

The Network Extender's PoE details are as follows:

Power class negotiation

• Fully supported standard power negotiation protocol including PoE++ hardware

negotiation and LLDP negotiation.
• Have a fixed class 5 setting in the Network Extender. When it is powered by
802.3bt, it will ask for 40W and when it is powered by 802.3at, it will get
maximum 25.5W.
• The Web GUI indicates that only the licensed band will be used when 802.3at is
available.

Available power awareness

• A UART interface has been provided between the CPU and the POE controller to
read the assigned power class, disabling the RF when a lower power class is
provided by the Power Device.

The LED indicator on the Network Extender indicates errors associated with the PoE
port. See Status LEDs in Chapter 5 for more details.

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User Guide 2-25

Making a call

Making a call
Once the Network Extender is in service, your phone must be within 50 feet of the
Network Extender to connect to the Network Extender and make calls.

To verify your Verizon phones are connected to the Network Extender:

• Make sure your Verizon Wireless 4G LTE mobile phone has the Advanced
Calling feature turned on.
• Dial #48 from your mobile phone and listen for the following confirmation:
“You are under 4G LTE Network Extender coverage …”
• Some phones may show a home icon when connected to the Network Extender.
Note: The Network Extender's coverage depends on environmental factors, such as
physical structures and the strength of external cell towers.

To turn on Advanced Calling on your 4G LTE Verizon Wireless phone, follow the
steps below for your device's operating system:

• Android™: Go to Settings > Advanced Calling and turn ON service.

Note: On some devices, it may be found in Wireless Calling, HD Voice or VoLTE call.
• Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE >
Voice & Data. Additionally, on the “My Verizon” Mobile App, enable Advance
Calling feature for your phones.
• Windows®: Go to Settings > Cellular+SIM > SIM settings and turn ON
Advanced Calling.

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Making a call

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3-1

Chapter 3. Web GUI

About this chapter

This chapter contains detailed information regarding the Casa Systems Network
Extender 3 Admin Website (Local) where you can monitor the device status and make
changes to settings. The following topics are covered in this chapter:

Topic Page

PC requirements 3-3
Accessing the Network Extender GUI 3-3
Connect to the GUI via the same network 3-4
Connect to the GUI via the LMT port 3-5
Network Extender GUI overview 3-7
Log in to the Network Extender GUI 3-7
Change admin password upon first login 3-8
Setting a password 3-8
Security questions 3-9
Setting a security answer 3-9
Web GUI header bar 3-10
4G service state management 3-11
Network Extender alarms 3-12
Dashboard 3-13
System Information 3-14
Operational Status 3-14
Operational History 3-15

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3-2 User Guide

Topic Page

Location 3-16
Connected Devices 3-17
Performance 3-18
Alarms 3-19
Settings 3-21
Network Settings 3-21
Advanced Settings 3-26
Sync & Time Settings 3-29
Certificate Management 3-30
User Settings 3-31
Reset Device 3-33
About 3-34
Support 3-34

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User Guide 3-3

PC requirements

PC requirements
To access the Admin Website, a PC should satisfy the following conditions:

• Internet Explorer: 11 (Edge is recommended)

• Chrome: 35.0.1916.153 or higher version
• Firefox: 30.0 or higher version
• Safari: 7.0.2 or higher version
• Internet connection

Accessing the Network Extender GUI

There are two ways to access the Network Extender website GUI.

1. Directly connect to Network Extender by using the Network Extender IP address,

in case your computer is connected to the Network Extender GUI overview as the
Network Extender.
2. Use the Connect to the GUI via the LMT port on the back side of the Network
Extender.

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3-4 User Guide

Accessing the Network Extender GUI

Connect to the GUI via the same network

To connect to the Network Extender GUI, you need to know the Network Extender IP
address and your computer needs to be connected to the same network of the Network
Extender.

1. Use a computer connected to the same network as the Network Extender.

2. Open a browser.
3. Enter the IP address of the Network Extender into the address bar:
https://< IP address of Network Extender>

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User Guide 3-5

Accessing the Network Extender GUI

Connect to the GUI via the LMT port

To connect to the Network Extender GUI, you will need to change your TCP/IPv4
settings to connect directly to the LMT port from your laptop, using an Ethernet cable.

To access settings and manage the Network Extender, login to the web interface by
following these steps:

1. In Windows, click Control Panel on the Start menu.

2. Click Network and Sharing Center.
3. Click the Local Area connection icon that represents your Ethernet connection.
4. Change the Internet Protocol Version 4 (TCP/IPv4) Properties for the local
computer Ethernet connection as shown in Figure 3-1, then click OK.

Figure 3-1. IPv4 (TCP/IPv4) Properties

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3-6 User Guide

Accessing the Network Extender GUI

5. Open Internet Explorer and enter https://172.31.1.1/ into the address bar.
6. Click Continue and accept the self-signed Internet site certificate warning to
launch the 4G LTE Network Extender 3 for Enterprise Admin Website.
Note: The device CA certificate can be downloaded from the Certificate Management page and
added to trusted certificates in the Web browser to avoid future warnings (see Figure 3-2).

Figure 3-2. Certificate Management

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User Guide 3-7

Network Extender GUI overview

Network Extender GUI overview

The Network Extender website GUI gives you detailed information on your Network
Extender unit's status. You can also use the website to change settings. The Welcome
page shows basic device information such as the Network Extender unit's MAC
address, GPS fix location, device name, and IP address.

Log in to the Network Extender GUI

1. Once you are at the Welcome Page, enter the User and Password (see Figure 3-3).

The default administrator password is VzWNetExtender3@ + last six digits of the

MAC. The MAC ID can be found on the label on the side of the Network Extender.

Example: VzWNetExtender3@213DA5

Note: The password is case-sensitive. Letters in the last six digits of the MAC ID
should be UPPER case. The default password and all Network Extender settings can
be set back to default by pressing the reset button located on the back of the Network
extender for more than 10 seconds.
2. Click Log in.

Figure 3-3. The login page

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3-8 User Guide

Network Extender GUI overview

Change admin password upon first login

If the user is logging in using the default password, a warning pop-up window will be
displayed, asking the user to set a new password. Clicking the OK button on the
pop-up will navigate the user to the Settings > Change Admin Password page.

The Network Extender Change Password tab allows you to change the local Admin
Password for the Network Extender. In the event of a lost password, insert a mini
precision screwdriver or insulated tool into the RESET hole on the back of the
Network Extender and hold for 10 seconds to reset the Network Extender to factory
default settings.

Setting a password

Set a password following the rules described below:

• The password should be between 8 and 64 characters long.

• The password shall include uppercase characters, lowercase characters, numbers
and special characters (!, “, #, $,%, &, *,?, @).
• The password should include one special character.
• The password should not include more than three identical characters in a row
(“111”, “aaa”, “CCC”).
• The password should include at least one lowercase letter, one uppercase letter
and one number.
• The new password should not be identical to the current password.

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User Guide 3-9

Network Extender GUI overview

Security questions

Select a Security Question among the five given questions listed below:

• What is your date of birth (mmddyy)?

• What is your birthplace?
• What was your first car?
• What is your mother's maiden name?
• What is your pet's name?

Setting a security answer

Set a Security Answer that should be between 1 and 64 characters long.

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Web GUI header bar

Web GUI header bar

The top of the Web GUI includes a Header Bar (see Figure 3-4) that provides
contextual information which is dynamically updated by the Web GUI application in
real time without the user's intervention.

Header Bar information is common to all pages. The LEDs in the Header Bar show
the same status as the physical LEDs on the Network Extender.

Figure 3-4. Header Bar

The Header Bar includes a shortcut to a drop-down menu providing access to the User
Management sections and the ability to change the password and Sign Out (see
Figure 3-5).

Figure 3-5. Header Bar drop-down menu

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User Guide 3-11

Web GUI header bar

4G service state management

The Network Extender state management and operation mode is provided on the
Header Bar and is maintained dynamically (see Figure 3-6). Table 3-1 provides a short
description for each Network Extender state.

Figure 3-6. Operational mode indicator

Table 3-1. Service states

Network Extender State Descriptions

NO SERVICE LTE Service not active or stopped - No communication with the device or
Critical Failure.
BOOT LTE Service not active or stopped because the Network Extender device is
booting.
ADMIN MODE LTE Service not active or stopped because of ADMIN MODE activation.

OPEN LTE Service active and OPEN Access Mode.

HYBRID LTE Service active and HYBRID Access Mode.

CLOSED LTE Service active and CLOSED Access Mode.

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Web GUI header bar

Network Extender alarms

The alarms drop-down menu shows the active alarms in the system in all pages (see
Figure 3-7).

Figure 3-7. Active alarms

The alarms drop-down menu showing a Warning alarm (see Figure 3-8).

Figure 3-8. Alarm drop-down menu

The alarms drop-down menu showing no alarms (see Figure 3-9).

Figure 3-9. No alarms

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User Guide 3-13

Dashboard

Dashboard
The Network Extender Dashboard (see Figure 3-10) provides both system information
and Network Extender settings.

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to verify the device operation mode

Figure 3-10. Network Extender dashboard

System Information Dashboard

Operational Status: Operational status of the Network Extender.

Operation Mode: Operational mode status of the Network Extender.
MAC Address: MAC Address of the Network Extender.
Location: GPS location of the Network Extender.
System Time: Date and time of the System which the Network Extender is connected.
Access Mode: Access mode of the Network Extender.
Operating Band: Operational band supported by the Network Extender.

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3-14 User Guide

System Information

IP Address: IP Address of the Network Extender.

Software Version: Latest version software loaded onto the Network Extender.
Uptime: Total time the Network Extender has been online.

System Information
Operational Status

The Operational Status page (see Figure 3-11) is a read only page and provides
operational status for both the device and the 4G service.

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to verify if the GPS location was acquired

Figure 3-11. Operational Status page

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User Guide 3-15

System Information

Operational History

The Operational Status page is a read only page and provides operational history (see
Figure 3-12).

Figure 3-12. Operational History page

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System Information

Location

The Location page is a read only page and provides specific location information for
the device along with a position map (see Figure 3-13).

Figure 3-13. Location page

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User Guide 3-17

System Information

Connected Devices

The Connected Devices page is a read only page and provides specific information for
all active UEs in the system (see Figure 3-14).

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to check the number of connected users

Figure 3-14. Connected Devices page

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System Information

Performance

The Performance page is a read only page and displays traffic data for eNB Downlink
and Uplink Traffic (see Figure 3-15).

Figure 3-15. Performance graphs

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User Guide 3-19

System Information

Alarms

The Alarms page is a read only page and displays Active Alarms data (see Figure
3-16) and Alarm History (see Figure 3-17).

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to check the active alarms and generate an alarm report

Figure 3-16. Active Alarms page

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System Information

Figure 3-17. Alarm History page

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User Guide 3-21

Settings

Settings
Network Settings

The Network Settings page (see Figure 3-18) displays the following:

• IP Addresses,
• Ethernets information,
• DNS data,
• Routes,
• Search Domains settings,
• VLAN information.

Figure 3-18. Network Settings page

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3-22 User Guide

Settings

IP Addresses

The IP Addresses section of the Network Settings page includes information on each
Interface, Mode, Family, IP Address, and Prefix (see Figure 3-19).

Refer to the following FAQs (in Appendix A) for detailed instructions:

How to configure a static IP address

Figure 3-19. IP Addresses

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User Guide 3-23

Settings

Ethernets

The Ethernets section of the Network Settings page displays Ethernet information
including Interface, MAC Address, and MTU settings (see Figure 3-20).

Refer to the following FAQs (in Appendix A) for detailed instructions: How to adjust
MTU (maximum transfer unit) size

Figure 3-20. Ethernets

DNS

The DNS section of the Network Settings page displays DNS information including
IP and Label for each active DNS (see Figure 3-21).

Refer to the following FAQs (in Appendix A) for detailed instructions: How to add a
DNS

Figure 3-21. DNS

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Settings

Routes

The Routes section of the Network Settings page displays active route information
(see Figure 3-22).

Figure 3-22. Routes

Search Domains

The Search Domains section of the Network Settings page displays active domains
(see Figure 3-23).

Refer to the following FAQs (in Appendix A) for detailed instructions:

How to add a search domain

Figure 3-23. Search Domains

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User Guide 3-25

Settings

VLAN

The VLAN section of the Network Settings page allows you to configure a VLAN
(see Figure 3-24).

Refer to the following FAQs (in Appendix A) for detailed instructions:

How to add a VLAN

Figure 3-24. VLANs

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Settings

Advanced Settings

The Advanced Settings page provides access to the eNB configuration page (see
Figure 3-25), PCell configuration page (see Figure 3-26), and the SCell configuration
page (see Figure 3-27).

Refer to the following FAQs (in Appendix A) for detailed instructions:

How to add a DNS
How to change the device operating channel
How to configure Network Extender Operation Mode

eNB Configuration page

Figure 3-25. Advanced Settings > eNB configuration page

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User Guide 3-27

Settings

PCell configuration page

Figure 3-26. Advanced Settings > PCell configuration page

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Settings

SCell configuration page

Note: When the Network Extender Operation Mode is set to LAA, the SCell
configuration page displays as shown in Figure 3-27.

Figure 3-27. Advanced Settings > SCell configuration page

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User Guide 3-29

Settings

Sync & Time Settings

The Sync & Time Settings page displays Common Synchronization Configuration
settings (see Figure 3-28).

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to configure Synchronization Source

Figure 3-28. Sync & Time Settings page

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Settings

Certificate Management

The Certificate Management page displays Server Certificate Information for the
select device (see Figure 3-29).

Figure 3-29. Certificate Information page

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User Guide 3-31

Settings

User Settings

The User Settings page displays Web Interface Configuration, LED Configuration,
and Network Configuration (see Figure 3-30).

Refer to the following FAQs (in Appendix A) for detailed instructions:

How to add a VLAN
How to configure Network Extender Backhaul Limit

Figure 3-30. User Settings page

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Settings

Setting the Backhaul Limit

The User Settings page provides configuration options for the Network Extender
Backhaul Limit (see Figure 3-31).

Figure 3-31. Backhaul Limit Configuration dialog

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User Guide 3-33

Settings

Reset Device

The Reset Device page provides the ability to reset the Network Extender device and
perform a Factory Reset (see Figure 3-32).

Refer to the following FAQ (in Appendix A) for detailed instructions:

How to reboot or factory reset a device

Figure 3-32. Reset Device page

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About

About
Support

The Support page provides contact information to obtain customer support (see
Figure 3-33).

Figure 3-33. Support page

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4-1

Chapter 4. Configuration

About this chapter

This chapter describes firewall settings for configuring the Network Extender 3. The
following topics are covered in this chapter:

Topic Page

Firewall settings 4-2

Firewall rules for business 4-5
CSG User Configuration 4-6

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Firewall settings

Firewall settings
The Network Extender is designed to connect and automatically configure with
minimal user involvement, though in some cases, depending on the firewall settings,
some settings may need to be adjusted on the local LMT (see Figure 4-1).

Figure 4-1. LMT port

Table 4-1 provides details on the destination ports regarding the firewall settings that
are applicable for network administrators.

Table 4-1. Destination ports

Source Destination Protocol Destination Notes

Port

Network Extender GPS Assistance Server TCP 80

Network Extender DNS Server UDP 53

Network Extender NTP Server UDP 123

Network Extender Verizon Security UDP 500/4500 More than one port may
Gateway be used for multiple
device installation.
Network Extender CMP TCP 80

Network Extender Verizon Security ESP/50 N/A When NAT/PAT is not

Gateway present.
Verizon SeGW Network Extender ESP/50 N/A When NAT/PAT is not
present.

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User Guide 4-3

Firewall settings

Table 4-2 lists the IP addresses of each of the network elements that need to be
included.

Table 4-2. Firewall settings

Network Element Comment Fully Qualified Domain Name

(FQDN)

GPS Server - http://xtrapath1.izatcloud.net

http://xtrapath2.izatcloud.net
http://xtrapath3.izatcloud.net
Security Gateway (SeGW) The serving server will be automatically sgw.vzwfemto.com
assigned.
The FQDN of the initial-SeGW is
resolved by the public DNS server

sgw-rcmdva83.vzwfemto.com
sgw-chntvaav.vzwfemto.com
sgw-wsbomagj.vzwfemto.com
sgw-ynkrnyzl.vzwfemto.com
sgw-wmtppaaa.vzwfemto.com
sgw-esyrnyen.vzwfemto.com
sgw-aurscoty.vzwfemto.com
sgw-temqazkw.vzwfemto.com
sgw-snvacanx.vzwfemto.com
sgw-rdmewa22.vzwfemto.com
sgw-azusca21.vzwfemto.com
sgw-elsstx13.vzwfemto.com
sgw-hsnotx08.vzwfemto.com
sgw-tulyok13.vzwfemto.com
sgw-chrxnclh.vzwfemto.com
sgw-orlhfl01.vzwfemto.com
sgw-alprgagq.vzwfemto.com
sgw-omalnexu.vzwfemto.com
sgw-hchlilmt.vzwfemto.com
sgw-lenykscj.vzwfemto.com
sgw-jhtwpadp.vzwfemto.com
sgw-sfldmilr.vzwfemto.com

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4-4 User Guide

Firewall settings

Table 4-2. Firewall settings (continued)

Network Element Comment Fully Qualified Domain Name

(FQDN)

CMP - cmp.securitycredentialing.com

NTP Server The default NTP server is based on a 0.north-america.pool.ntp.org

pool.ntp.org. 1.north-america.pool.ntp.org

Different locations will get different IP

addresses.

The user needs to make sure the

FQDN is allowed.

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User Guide 4-5

Firewall rules for business

Firewall rules for business

Business networks protect their data and clients using a firewall. Depending on the
firewall configuration, certain ports may need to be opened on the firewall to allow the
Network Extender to come into service.

The Network Extender communicates to the Verizon Wireless Gateway over an

Internet Protocol Security Protocol (IPSEC) encrypted tunnel. The use of Network
Address Translation (NAT)/Port Address Translation (PAT) within the network will
determine which firewall rules need to be opened.

The Network Extender will also access a DNS Server to obtain the IP Address of
Verizon's Security Gateways and may access a DHCP Server for its IP addresses.
Since this communication is generally done within the same subnet/network, these
settings are not included in the firewall table. If they are required, they use the
standard DNS and DHCP ports. DNS-UDP uses port 53. DHCP-BOOTP uses port 67.

The Network Extender enables the IT administrator to deploy the solution in almost
any scenario. The embedded web server allows for flexible configurations.

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4-6 User Guide

CSG User Configuration

CSG User Configuration

The following information is used to configure Closed Subscriber Group (CSG) mode
for the Network Extender.

Note: CSG mode must be configured using the Verizon tools and configuration steps
described below. CSG mode cannot be configured through the Network Extender Web
GUI.

CSG modes

Open Mode

• Default, out of the box.

• Any VzW UE within vicinity can attach to the Open Network Extender.

Hybrid Mode

• CSG subscribed members have priority over non-members.

• Non CSG subscribed members are allowed service only if resources are not used
up by CSG members. Non members can be pre-empted in favor of CSG members.

Closed Mode

• Network Extender resources are exclusively reserved for CSG subscribed MDNs.

Dependencies
• CSG capable mobile phone (2018 or newer Verizon certified phones).
• Verizon post-pay subscriber account.
• Profile-07 or newer SIM card.

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User Guide 4-7

CSG User Configuration

Configuration steps
1. To enable and/or manage CSG, the user must login to his/her Verizon account via
MyVerizon or MyBiz portal.
2. Create a CSG Group ID.
3. Assign phone numbers to the CSG Group ID. Each phone can be assigned up to
10 CSG Group IDs.
4. Assign the CSG Group ID to the Network Extender. One CSG Group ID can be
assigned to one or more Network Extenders.
5. Change CSG mode (Hybrid/Closed) for each Network Extender.

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4-8 User Guide

CSG User Configuration

Network Extender 3
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5-1

Chapter 5. Troubleshooting

About this chapter

This chapter provides troubleshooting information for the Network Extender 3

including status LEDs and list of alarms.

The following topics are covered in this chapter:

Topic Page

Status LEDs 5-2

Alarm troubleshooting 5-4

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5-2 User Guide

Status LEDs

Status LEDs
Figure 5-1 shows the location of the status LEDs for the Network Extender.

Figure 5-1. Network Extender status LEDs

Table 5-1 provides functional details for each status LED applicable for network
administrators.

Table 5-1. Status LED functions

LED Color Function

Power OFF: Power not detected.

ON: All the power rails are present.

Flashing: Unit booting or firmware upgrading.

RF OFF: Radio activity disabled, not transmitting and

receiving.
ON: Radio activity enabled, unit transmitting and receiving.

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User Guide 5-3

Status LEDs

Table 5-1. Status LED functions (continued)

LED Color Function

Link OFF: Ethernet link down.

ON: Ethernet link up.

Sync OFF: Synchronization not established with the GPS.

ON: GPS synchronization complete.

Flashing: Lost GPS synchronization.

Alarm OFF: No alarms detected.

Flashing: System critical alarm.

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5-4 User Guide

Alarm troubleshooting

Alarm troubleshooting
The Web GUI provides a list of active alarms for the Network Extender. Access the
list of active alarms from the Web GUI dashboard by clicking Alarms (see Figure
5-2). See List of Network Extender 3 Alarms for detailed information.

Figure 5-2. Web GUI alarms page

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User Guide 5-5

Alarm troubleshooting

List of Network Extender 3 Alarms

Table 5-2 provides recommended troubleshooting steps used to address issues raised
by the alarm IDs shown on the active alarms page.

Table 5-2. Alarm troubleshooting

Alarm Description Recommendation Unique

Alarm ID
(Code)
L3 not detected LTE L3 software protocol stacks If the alert persists, please 20001
encountered an issue and LTE services restart your device.
are not available, the device shall resume
normal operation after self-healing.
L2 not detected LTE L2 software protocol stacks If the alert persists, please 20002
encountered an issue and LTE services restart your device.
are not available, the device shall resume
normal operation after self-healing.
Flash memory There is a temporary memory usage alert, This alert should clear itself. 20004
usage but your device is still functioning
correctly.
MME connection is The device cannot communicate with If the problem persists, 20005
down Verizon's Network. Please check the LAN/ please contact Verizon
Firewall settings, connectivity status and Wireless Customer Service.
available bandwidth.
RRM overload This alert should clear itself. If the alert persists for a long 20006
time, please check the
number of users in the
“Connected Devices” tab
and see the capacity section
of the user guide.
High CPU load There is a temporary CPU load alert, but This alert should clear itself. 20008
your device is still functioning correctly.

High NACK level This is related to RF quality issue, there is Please check the radio 20009
an excessive retransmission caused by an environment and Network
external source of interference. Extender Placement.

Over-the-air This is related to RF quality issue. Please Check for availability 20010
synchronization lost of Verizon macro sites
signal.

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5-6 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
GPS There is an issue with the GPS. Ensure open view of the sky. 20011
synchronization lost Reboot/power cycle the unit.

If the issue persists, replace

the unit.
Cell synchronization There is an issue with the GPS. Ensure open view of the sky. 20012
failure LTE service may degrade if
the unit operates for long
period of time without
synchronization.
SCTP Failure The device cannot communicate with The device will reboot 20013
Verizon's Network. automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
Ethernet error There is an issue with the Ethernet Power cycle the device to 20014
connection. clear the issue.

If symptom persists, the unit

will need to be replaced.
CPU Temperature The device is over-heating. Please locate the unit in an 20015
Unacceptable area with an ambient
temperature between
Operational Temperature
range -10°C to 65°C (14°F
to 149°F).
PA Temperature The device is over-heating. Please locate the unit in an 20016
Unacceptable area with an ambient
temperature between
Operational Temperature
range -10°C to 65°C (14°F
to 149°F).

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User Guide 5-7

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
HTTP failed access The device cannot communicate with Please check the LAN/ 20017
Verizon's Network. Firewall settings,
connectivity status and
available bandwidth.

If the problem persists,

please contact Verizon
Wireless Customer Service.
OAM errors Parameters not set properly. Verify that all parameters are 20018
set per guideline.
RAM memory full The RAM memory is full. Power cycle the unit to clear 20019
the fault.
Threshold Crossed: Radio Link Failure. Caused by high interference 20020
RLF of weak signal.
Threshold Crossed: Low SINR. Check the radio environment 20021
Low SINR and Network Extender
Placement.

PA Biasing Failure PA Biasing Failure. Power cycle the device to 20022

clear the issue.

If symptom persists, the unit

will need to be replaced.
PCI Collision A neighboring Cell is operating on the The unit will be assigned a 20023
same PCI/Frequency. different PCI by the
Verizon's management
system.

No action needed.
PCI Confusion Two or more neighboring Cells are The device is still functioning 20024
operating on the same PCI/Frequency. correctly, the Network
Element management
system shall resolve this
alarm.

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5-8 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
L1 start timeout Physical Layer (Layer 1) encountered an If the alert persists, please 20026
issue and LTE services are not available, restart your device.
the device shall resume normal operation
after self-healing.
DSP or PHY Crash Physical Layer (Layer 1) encountered an If the alert persists, please 20027
issue and LTE services are not available, restart your device.
the device shall resume normal operation
after self-healing.
Cell not There is an issue with the GPS. Ensure LTE service may degrade if 20028
synchronized open view of the sky. the unit operates for long
period of time without
synchronization.
Synchronization lost There is an issue with the GPS. Ensure open view of the sky. 20029
with all sources LTE service may degrade if
the unit operates for long
period of time without
synchronization.
Invalid PHY or RF Parameters not set properly. Verify that all parameters are 20030
configuration set per guideline.
System information Parameters not set properly. Verify that all parameters are 20031
configuration failure set per guideline.
Single MME The device is still functioning correctly. This alert indicates that the 20034
connection is down The device will retry automatically device cannot communicate
establishing the connection again. with one of Verizon
Network's redundancy
systems.

If the problem persists,

please contact Verizon
Wireless Customer Service.
IPsec tunnel down The device cannot communicate with Please check the LAN/ 20035
Verizon's Network. Firewall settings,
connectivity status and
available bandwidth.

If the problem persists,

please contact Verizon
Wireless Customer Service.

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User Guide 5-9

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
IPsec tunnel expiry The device cannot communicate with Please check the LAN/ 20036
Verizon's Network. Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to create a new
tunnel automatically.

If the problem persists,

please contact Verizon
Wireless Customer Service.
IPsec IKE SA expiry The device cannot communicate with Please check the LAN/ 20037
Verizon's Network. Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to create a new
tunnel automatically.

If the problem persists,

please contact Verizon
Wireless Customer Service.
Operator Certificate The device cannot communicate with Please check the LAN/ 20038
Expired Verizon's Network. Firewall settings,
connectivity status and
available bandwidth. When
the connection is
re-established, the device
will attempt to download
certificate automatically from
Verizon's Network.

If the problem persists,

please contact Verizon
Wireless Customer Service.

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5-10 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Holdover Period LTE services are not available. There is an issue with the 20039
Expiration GPS. Ensure open view of
the sky. Reboot/power cycle
the unit.

If the issue persists, replace

the unit.
Administrative This is a notification that the device was No action needed. 20040
Reboot rebooted from Verizon's Management
System.
Forced Reboot This is a notification that the device was No action needed. 20041
rebooted from Verizon's Management
System.
Max MME The device cannot communicate with The device will reboot 20042
connection attempts Verizon's Network. automatically and try
reached for all MME establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
Reboot Loop The device detected more than 5 If the problem persists, 20043
continuous reboots in less than 30 please contact Verizon
minutes. Wireless Customer Service.
DNS Resolution The device cannot communicate with Please check the LAN/ 20044
Failure Verizon's Network. Firewall settings and Review
DNS server configuration,
connectivity status and
available bandwidth.

If the problem persists,

please contact Verizon
Wireless Customer Service.
TR069 Agent not The device shall resume normal operation If the alert persists, please 20045
detected after self-healing. restart your device.
Watchdog not The device shall resume normal operation If the alert persists, please 20046
detected after self-healing. restart your device.

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User Guide 5-11

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Critical Parameters not set properly. Verify that all parameters are 20047
configuration failure set per guideline.
CMS server The device cannot communicate with Please check the LAN/ 20049
connection failure Verizon's Network. Firewall settings,
connectivity status and
available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
AeMS connection The device cannot communicate with Please check the LAN/ 20050
no response Verizon's Network. Firewall settings,
connectivity status and
available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
Low DC Power PoE source is delivering up to class 4. Verify PoE device supports 20051
class 5 and has sufficient
power to feed the LTE
Network extender device.
Verify Ethernet cabling.

If possible, change to a
different switch port and wall
patch panel socket.

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5-12 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Power Out of Range PoE source is delivering up to class 3. Verify PoE device supports 20052
class 5 and has sufficient
power to feed the LTE
Network extender device.
Verify Ethernet cabling.

If possible, change to a
different switch port and wall
patch panel socket.
RX RACH Overload A mobile phone is saturating the (RACH) Power cycle the device to 20053
channel. clear the issue.

If symptom persists, please

contact Verizon Wireless
Customer Service.
RX PUCCH A mobile phone is saturating the (PUCCH) Power cycle the device to 20054
Overload channel. clear the issue.

If symptom persists, please

contact Verizon Wireless
Customer Service.
RX PUSCH A mobile phone is saturating the (PUSCH) Power cycle the device to 20055
Overload channel. clear the issue.

If symptom persists, please

contact Verizon Wireless
Customer Service.
GPS Antenna not There is an issue with the GPS connector/ Ensure open view of the sky. 20056
connected Antenna. Reboot/power cycle the unit.

If the issue persists, replace

the GPS Antenna.

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User Guide 5-13

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Tampering detection Unit cover has been removed. This alarm is triggered when 20057
the cover of the unit is
removed. Visually inspect
the unit and contact Verizon
Wireless Customer Service
if the cover is not removed
or damaged .
Abnormal RSSI The received signal strength indicator This is a warning that a poor 20058
level (RSSI) level is below a threshold. radio signal strength is
measured, but the device is
still functioning correctly.

No action is needed.
IQ power out of Detected IQ power higher than a threshold The detected output power 20059
range in the transmission path. of the device is higher than
the configured value.

Reboot the device and if the

problem persists contact
Verizon Wireless Customer
Service.
RSI Collision RSI conflict detected in the LTE network. This alarm is triggered when 20060
an RSI conflict is detected
by the device.

No action is needed
because SON automatically
reconfigures the device with
new, non-overlapping RSI.
High Neighbor Radio interference detected from Use the manual band 20061
Interference neighboring cells. selection on the Web GUI to
assign a different frequency
to the Network Extender
device. Navigate to
advanced setting to change
the Network Extender
configuration.

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5-14 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Not Signed Software upgrade failed due to wrong An upgrade using wrong 20062
Upgrade Package non-signed upgrade file. non-signed file has been
attempted.

No action is needed; the

upgrade is rejected by the
device.
Integrity Check Software upgrade failed due to corrupted An upgrade using corrupted 20063
Failure file. file has been attempted. No
action is needed; the
upgrade is rejected by the
device. Upgrade should be
reattempted to discard file
corruption during transfer.

If upgrade fails again, please

contact Verizon Wireless
Customer Service.
Unable to get IP The unit failed to acquire a local IP Verify the configuration of 20064
from DHCP address from the local DHCP server. the LAN router and reboot if
necessary to assign a valid
IP to the device.
Unable to get The device cannot retrieve the operational Please check the LAN/ 20065
operator certificate Certificates from Verizon's Network. Firewall settings,
from CMS server connectivity status and
available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
Clock There is an issue with the GPS. Ensure open view of the sky. 20066
synchronization LTE service may degrade if
problem the unit operates for long
period of time without
synchronization.

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User Guide 5-15

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Operator certificate The device cannot communicate with Please contact Verizon 20067
expired Verizon's Network. Wireless Customer Service.
Operator certificate The device detected the operator No action is needed. Unit will 20068
within renewal certificate is about to expire (validity under download new certificate
expiration window one month) from Verizon's Network.
CMS server The device cannot communicate with Please check the LAN/ 20069
connection failure Verizon's Network. Firewall settings,
on certificate connectivity status and
renewal available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
CMS server The device cannot communicate with Please check the LAN/ 20070
authentication Verizon's Network. Firewall settings,
failure on certificate connectivity status and
renewal available bandwidth. The
device will reboot
automatically and try
establishing the connection
again.

If the problem persists,

please contact Verizon
Wireless Customer Service.
OAM Proxy not The OAM component used to interface the The unit is not manageable, 20071
detected different protocol stack applications has its operation will be
crashed. degraded and shall be
rebooted.
Operator certificate The device cannot communicate with Please contact Verizon 20072
Issuer is not Verizon's Network. Wireless Customer Service.
accepted by SeGW

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5-16 User Guide

Alarm troubleshooting

Table 5-2. Alarm troubleshooting (continued)

Alarm Description Recommendation Unique

Alarm ID
(Code)
Connection failure The device cannot communicate with any Please check the LAN/ 20073
for all NTP servers of the configured NTP servers. Firewall settings,
connectivity status and
available bandwidth. The
device will operate correctly
if GPS signal is valid.
GPS Antenna not There is an issue with the GPS connector/ Ensure open view of the sky. 20074
connected on boot Antenna. Reboot/power cycle the unit.

If the issue persists, replace

the GPS Antenna.

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6-1

Chapter 6. Specifications

Key Specifications
Table 6-1. Key specifications

Item Details

Frequency Bands Band 4, 13, and 66 Selectable (1 carrier), B46 (LAA)

Carriers 1 LTE Carrier + 1 LAA Carrier

BW Channelization - Licensed 5, 10, 15, 20 MHz

LAA Channel 20 MHZ

Maximum Modulation 64 QAM

Max TX Power - Licensed 24 dBm (2 streams @ 21 dBm) per LTE carrier

Max 1X Power - 1 AA 27 dBm (2 streams @24 dBm) for each LAA port

Antenna Configuration 2 MIMO DL, UL Rx diversity (2 Tx/2 Rx) per LTE carrier

RF Ports - Internal 4 internal RF ports, 1 GPS port

RF Ports - External 2 licensed RF ports exposed to support DAS solutions

Backhaul Interface 10/100/1000 Gigabit Ethernet, RJ-45

LMT Interface 10/100/1000 Gigabit Ethernet, RJ-45

Logical Interfaces LTE: S1-U, S1-MME, X2

Synchronization GPS or IEEE 1588v2

GPS constellation GPS (USA), SBAS (USA)

Maximum connected users 64

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6-2 User Guide

Key Specifications

Table 6-1. Key specifications (continued)

Item Details

Security protocol IPSEC: AES, 3DES

Key Management PKI: IKEv2 key management, certificate based authentication with secure
boot.

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User Guide 6-3

Physical and Environmental Information

Physical and Environmental Information

Table 6-2. Physical and Environmental Information

Item Details

Dimensions 240 mm x 240 mm x 65 mm

Weight <2200 Grams

Nominal Power Consumption <25W at full capacity with licensed bands, < 29W with LAA

Power 12 VDC power supply @ 220 VAC

PoE • PoE+ 802.3at Class 4 with licensed bands only

• PoE++ 802.3bt Class 5 when LAA is enabled
Operational Temperature -10ºC to 65ºC (14ºF to 149ºF)

Humidity 5% to 95% Relative Humidity - non condensing

Protection IP50

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6-4 User Guide

Supported Services

Supported Services
Table 6-3. Supported Services

Item Details

Supported Services Supported services include:

SON: Hybrid SON support with dSON and cSON; dSON agent can work
with or without cSON and supports using a real-time interface through X2
or TR-069; SON macro integration supported through X2-GW, X2-Proxy
or direct connection.

TR-069: TR-069 agent supports TR-196v2 and TR-181 data models.

CSG:

Open Mode (Default, out of the box):

Any VzW UE within vicinity can attach to the Open Femto Cell.

Hybrid Mode:
- CSG subscribed members have priority over non-members.
- Non CSG subscribed members are allowed service only if resources are
not used up by CSG members. Nonmembers can be pre-empted in favor
of CSG members.

Closed Mode:
Network Extender resources are exclusively reserved for CSG
subscribed MDNs.

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A-1

Appendix A. FAQs

About this appendix

This Appendix provides the following Frequently Asked Questions (FAQs) for the
Network Extender.

Topic Page

Dashboard FAQs A-3

How to verify the device operation mode A-3
System Information FAQs A-4
How to verify if the GPS location was acquired A-4
How to check the number of connected users A-5
How to check the active alarms and generate an alarm report A-6
Settings FAQs A-7
How to adjust MTU (maximum transfer unit) size A-7
How to configure a static IP address A-8
How to add a DNS A-9
How to add a search domain A-10
How to manually adjust the device transmission power A-11
How to change the device operating channel A-12
How to configure Network Extender Operation Mode A-13
How to configure Synchronization Source A-14
How to add a VLAN A-15
How to set the power source A-18
How to configure Network Extender Backhaul Limit A-19
How to reboot or factory reset a device A-20
CSG mode FAQs A-21
Where can the user manage the CSG function? A-21

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A-2 User Guide

About this appendix

Topic Page

Will the user be able to determine which CSG IDs are associated with A-21
the phone?
Can the user specify a particular CSG ID number? A-21
How many CSG ID can be assigned to a Network Extender? A-21
Will the CSG ID be changed if a Network Extender changed its CSG A-21
mode from Hybrid to Closed or vise versa?
Will different CSG mode impacts E911 calls? A-21

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User Guide A-3

Dashboard FAQs

Dashboard FAQs
How to verify the device operation mode
1. From the main Dashboard, click Dashboard (see Figure A-1).
2. Under System Information Dashboard, verify the Operation Mode of the
Network Extender (selections include: Open, Hybrid, or Close).

Figure A-1. Operation Mode

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A-4 User Guide

System Information FAQs

System Information FAQs

How to verify if the GPS location was acquired
1. From the main Dashboard, click System Information > Operational Status (see
Figure A-2).
2. On the upper right corner of the page, click Operational Status.
3. Under Device Operational Status, check the GPS Location (Location Acquired
shown).

Figure A-2. GPS Location

Network Extender 3
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User Guide A-5

System Information FAQs

How to check the number of connected users

1. The number of active users is displayed in the Web GUI header.
2. From the main Dashboard, click System Information > Connected Devices (see
Figure A-3).
3. Under Connected Devices, the active UEs are displayed.

Figure A-3. Connected Devices

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A-6 User Guide

System Information FAQs

How to check the active alarms and generate an alarm report

1. From the main Dashboard, click System Information > Alarms (see Figure A-4).
2. On the upper right portion of the page, click Active Alarms to display a list of
active alarms.
3. Click Generate report to generate an alarm report.

Figure A-4. Network Extender Alarms

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User Guide A-7

Settings FAQs

Settings FAQs
How to adjust MTU (maximum transfer unit) size
1. From the main Dashboard, click Settings > Network Settings (see Figure A-5).
2. Under Ethernets, select the interface.
3. Click MTU and change the setting as needed.

Figure A-5. Network Settings

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A-8 User Guide

Settings FAQs

How to configure a static IP address

1. From the main Dashboard, click Settings > Network Settings (see Figure A-6).
2. Under IP Addresses, select the IP Address that requires the change.
3. On the Configure WAN IP Address page, under Mode, select either DHCP or
Static.
4. Click Confirm action.

Figure A-6. Static IP address

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User Guide A-9

Settings FAQs

How to add a DNS

1. From the main Dashboard, click Settings > Network Settings (see Figure A-7).
2. Under DNS, click Add DNS.
3. On the Add Static DNS page, enter the DNS IP Address.
4. Click Confirm action.

Figure A-7. DNS settings

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A-10 User Guide

Settings FAQs

How to add a search domain

1. From the main Dashboard, click Settings > Network Settings (see Figure A-8).
2. Under Search Domains, click Add Search Domain.
3. On the Add Static Search Domain page, enter the Domain Address.
4. Click Confirm action.

Figure A-8. Search domains

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User Guide A-11

Settings FAQs

How to manually adjust the device transmission power

1. From the main Dashboard, click Settings > Advanced Settings (see Figure A-9).
2. On the upper right corner of the Advanced Settings page, select PCell
Configuration.
3. Under Transmission Power Configuration, select Enable Manual Power
Selection.
4. Click Tx Power.

Figure A-9. Advanced Settings

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A-12 User Guide

Settings FAQs

How to change the device operating channel

1. From the main Dashboard, click Settings > Advanced Settings (see Figure
A-10).
2. On the upper right side of the page, click eNB configuration, and select PCell
configuration.
3. On the Primary Cell Radio Configuration page, select the operating channel
from the drop down menu.

Figure A-10. PCell configuration

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User Guide A-13

Settings FAQs

How to configure Network Extender Operation Mode

1. From the main Dashboard, click Settings > Advanced Settings (see Figure
A-11).
2. On the Advanced Settings page, under ENB Configuration, click the settings icon
(see Figure A-11).
3. On the Operation Mode Configuration dialog, select an operation mode (Single
Carrier, CAT-M1, or LAA) (see Figure A-12).
4. Click Confirm action (see Figure A-12).

Figure A-11. Advanced settings

Figure A-12. Operation Mode dialog

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A-14 User Guide

Settings FAQs

How to configure Synchronization Source

1. From the main Dashboard, click Settings > Sync & Time Settings (see Figure
A-13).
2. On the Configure Synchronization Source dialog, select the synchronization
source.
3. Click Confirm action.

Figure A-13. Synchronization Source

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User Guide A-15

Settings FAQs

How to add a VLAN

The Web GUI provides the ability to configure a VLAN for the Network Extender.

1. From the main Dashboard, click Settings > User Settings (see Figure A-14).
2. Click Enable VLAN configuration (see Figure A-14).

Figure A-14. Enable VLAN Configuration

3. Click Network Settings (see Figure A-15).

4. Click VLAN > Configure VLAN (see Figure A-15).
5. On the Configure VLAN dialog, set Mode (DHCP or Static), Family, and ID.
This action will reboot the unit (see Figure A-15).
• If using DHCP, check that the unit can get IP address after reboot.
• If not using DHCP, try to ping the unit static WAN IP from another device in the
same VLAN.

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A-16 User Guide

Settings FAQs

6. Click Confirm action (see Figure A-15).

Figure A-15. Configure VLAN

7. Under Settings, click Sync & Time Settings (see Figure A-16).
8. Click Configure Sync Source (see Figure A-16).
9. On the Configure Synchronization Source dialog, set the ePTP server IP address
(see Figure A-16). This action will reboot the unit again.

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User Guide A-17

Settings FAQs

10. Click Confirm action (see Figure A-16).

Figure A-16. VLAN Configuration

If the Network Extender cannot get a location, it is probably because the ePTP server
is unreachable. Ping the Network Extender from a device in the same subnetwork used
by the ePTP server.

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A-18 User Guide

Settings FAQs

How to set the power source

The Network Extender provides the ability to select the Network Extender power
source to either PoE (Power Over Ethernet) or the AC power adapter.

1. From the main Dashboard, click Settings > User Settings (see Figure A-17).
2. Under Power Source Configuration, select Off to select PoE (power is provided
via the Ethernet port), or On to select the AC power source.

Figure A-17. Power Source Configuration

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User Guide A-19

Settings FAQs

How to configure Network Extender Backhaul Limit

1. From the main Dashboard, click Settings > User Settings (see Figure A-18).
2. On the User Settings page, click the settings icon for Backhaul Limit (see Figure
A-18).
3. On the Backhaul Limit dialog, enter the desired limit (in Mbps) (see Figure A-19).
4. Click Confirm action (see Figure A-19).

Figure A-18. Setting the Backhaul Limit

Figure A-19. Backhaul Limit dialog

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A-20 User Guide

Settings FAQs

How to reboot or factory reset a device

1. From the main Dashboard, click Settings > Reset Device (see Figure A-20).
2. To reset the Network Extender, on the Reset Device page, click Reboot eFemto.
3. To reset the Network Extender to Factory Settings, on the Reset Device page,
click Factory Reset eFemto.

Figure A-20. Reset device

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User Guide A-21

CSG mode FAQs

CSG mode FAQs

Where can the user manage the CSG function?
User will be able to manage the CSG function of the Network Extender via
MyVerizon or MyBiz portal.

Will the user be able to determine which CSG IDs are associated with
the phone?
User will have to login to the MyVerizon or MyBiz portal to view/manage the phone
numbers associate with CSG IDs. There is no way to determine the assigned CSG IDs
from the phone.

Can the user specify a particular CSG ID number?

No. The system assigns a CSG ID. However, the user can specify the name of the
CSG group.

How many CSG ID can be assigned to a Network Extender?

Only one CSG ID per Network Extender. However, the Network Extender can be
re-assigned a different CSG ID if necessary.

Will the CSG ID be changed if a Network Extender changed its CSG

mode from Hybrid to Closed or vise versa?
No. The Network Extender keeps the same CSG group and ID but only change the
mode.

Will different CSG mode impacts E911 calls?

No. Emergency E911 calls are supported regardless of CSG membership. Emergency
active calls on the Network Extender CANNOT be pre-empted nor redirected.

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A-22 User Guide

CSG mode FAQs

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100 Old River Road

Andover, MA 01810
USA

Verizon 4G LTE Network Extender 3

for Enterprise
User Guide
© 2023 Casa Systems, Inc.
All rights reserved.

DOC-3698-01

Document Revision 8.1b

March 2023
Printed in United States of America