Supporto Tecnico / Technical Support

Bollettino Informazione Tecnica / Technical Information Bulletin

compilato da / compiled by approvato da / approved by data / date codice / code
TIB
Dario Antonino Antonino Niosi 29/03/19 809256 04
prodotto / product
d-Copia 3524MF, d-Copia 3524MFplus, d-Copia 4023MF, d-Copia 4024MF, d-Copia 4024MFplus
Sistemi interessati / system concerned

titolo / subject
FIRMWARE UPGRADE (IMPROVING SETUP CAPABILITY, ETC.)

Descrizione/Description

d-Copia4023MF_v.02.03.0010_(2019-02-25)
d-Copia3524MF_4024MF_v.02.03.0010_(2019-02-25)
d-Copia3524MFplus_v.02.03.0010_(2019-02-22)
d-Copia4024MFplus_v.02.03.0010_(2019-02-22)
Type Program No. VER Remarks
2S0_2000.002.145 001.828 d-Copia 4023MF New Upgrade
MAIN 2S1_2000.002.145 002.145 d-Copia 3524MF, d-Copia 4024MF New Upgrade
2S2_2000.002.144 002.144 d-Copia 3524MFplus / 4024MFplus New Upgrade
ENGINE 2S0_1000.003.001 003.001
MMI 2S5_7000.002.144 002.144 d-Copia 3524MFplus / 4024MFplus New Upgrade
BROWSER 2R4_F000.002.001 002.001 d-Copia 4024MFplus only New Upgrade
Brazilian Portuguese
LANGUAGE BR 2S0_81BR.002.106 002106 New Upgrade
d-Copia 4023MF/3524MF/4024MF
DK 2S0_81DK.002.106 002.106 Danish d-Copia 4023MF/3524MF/4024MF New Upgrade
NO 2S0_81NO.002.106 002.106 Norwegian d-Copia 4023MF/3524MF/4024MF New Upgrade
SE 2S0_81SE.002.106 002.106 Swedish d-Copia 4023MF/3524MF/4024MF New Upgrade
TR 2S0_81TR.002.106 002106 Turkish d-Copia 4023MF/3524MF/4024MF New Upgrade
Brazilian Portuguese
LANGUAGE BR 2S0_81BR.002.105 002.105 New Upgrade
d-Copia 3524MFplus/4024MFplus
DK 2S0_81DK.002.105 002.105 Danish d-Copia 3524MFplus / 4024MFplus New Upgrade
NO 2S0_81NO.002.105 002.105 Norwegian d-Copia 3524MFplus / 4024MFplus New Upgrade
SE 2S0_81SE.002.105 002.105 Swedish d-Copia 3524MFplus / 4024MFplus New Upgrade
TR 2S0_81TR.002.105 002.105 Turkish d-Copia 3524MFplus / 4024MFplus New Upgrade
DICTIONARY 2ND_CA00.001.002 001.002 Language Dictionary

When upgrading firmware or replacing boards, etc., please upgrade each firmware to the latest version at the same time.

The new FW versions d-Copia4023MF_v.02.03.0010_(2019-02-25),

d-Copia3524MF_4024MF_v.02.03.0010_(2019-02-25), d-Copia3524MFplus_v.02.03.0010_(2019-02-22),
d-Copia4024MFplus_v.02.03.0010_(2019-02-22) are available at the FTP TecnicoProfessional folder in
www.olinet.biz Website.

1 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

Contents of change

No. Changes and Implementation Contents

1 Improving setup capability. A. Improving the setup wizard
- Add the date, network setting (LCD model only)
- Improving the sentence at the last screen of the setup wizard
 LCD model: Induce E-mail to CCRX screen
 TSI model: Induce E-mail to CCRX and FAX to the simple
setup wizard
B. Improving the Wi-Fi setup
- Make it easy to find the Wi-Fi (Network) setting, add the network
icon (d-Copia 3524MFplus/4024MFplus only)
C. Improving the function setup
Refer to the pages 13-14 for the - When selecting the E-mail send function which is not set, induce
details a user to the setting screen
2 Support for SHA-2 Support for SHA-2 which is much more strong security used in the SSL
communication
3 Support for using the FAX Make it possible to send FAX by using the FAX server or JAWS
address book with non- application/FAX HUB for the model that does not support FAX.
FAX model - Register/Edit/Delete the destination of the FAX address book
- Import/Export of FAX destination
d-Copia 4023MF only - Print the list of the address book (FAX destination)
- When selecting the destination linked to the FAX server, possible to
select FAX destination of the main unit address book

<Note>
There are some restriction to register to the FAX address book through the
Setup Tool (Fix it later)
- It is not possible to export the FAX address book by U917 from other
FAX support model through the Setup Tool and import it to 3in1 mode
- It is not possible to create the address book newly for 3in1 model
through the Setup Tool and import (U917) it to 3in1 model (Item of the
address book does not exist in the Tool)
- It is possible to create the address book newly for 4in1 model of this
series through the Setup Tool and import it to 3in1 model by U917.
- It is possible to export the FAX address book by U917 from 4in1 model
of this series and import it to 3in1 model
4 Change the LED lighting pattern When completing to obtaining the log by pressing 4 points at the same
when completing to obtaining time, LED is turned off but changes to turn on. (Make the same operation
the log as the USB drive for obtaining the log exclusively)
5 Corrective measures for the Depending on the user environment, there might be the possibility to
SMB TX error occur the error as it might not be possible to make conversion process of
the file name to use when making SMB TX or store it correctly.
- Add the [Create temporary file name] mode in Command Center
(Possible to switch on/off)
On: Current mode, Off: new mode (Support this time: default)
6 Describing the memory device Describe all capacity of the USB drive/SD card in the status page and the
capacity in the status page service status page

2 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

7 Support for the LLU Report Make it easy to process the LLU warranty, change is made as follows.
[Change]
<Refer to the page 15 for the 1. Print Maintenance Report, Service Status Page, Event Log and the test
details> page at once. (No Maintenance report for the printer)
- MFP: Add [LLU Report] menu in U000
- Printer: Add [Print LLU RPT] (LCD model) in System menu 
Adjustment/Maintenance  Service
- Printer: Press Go key for more than 17 seconds (LED model)
2. Add [Date, Machine Life counter, Serial no.] in the test page
8 Correction in Command Center Once pressing the [Setting/Register] button of [IP filter setting] and the
logical printer at the setting screen of Command Center, even if the setting
is not changed, the message to confirm the change might appear.
9 Corrective measures for system In case of [Prevent Bleed-through] turned on with scanning through the
error F21B platen, if feeding paper from MP tray to output, system error F21B might
occur
10 Corrective measures for PS If printing a certain file (PS data), PS error might occur.
error with a certain file
11 Corrective measures for the When printing a certain file, PostScript error might occur
PostScript error
12 Corrective measures for the PS In case of printing a certain PDF file from the USB memory, PS error might
error with a certain PDF file occur.
13 Corrective measures for service Since other job process is stopped, it is not possible to notice the
call error C0950 completion of the original job and service call error C0950 might appear.
14 Corrective measures for the The rotation command might become invalid in the middle of printing with
invalid rotation command with a certain file.
a certain file
15 Corrective measures for the When printing a certain file, some characters might be missing (Area
character dropout of a certain dropout)
file
16 Corrective measures for system When printing a certain file, system error F46F is displayed and after that
error F46F/F24B the display might change to system error F24B
17 Corrective measures for lock- Lock-up might occur at Scan to SMB.
up when scanning
18 Corrective measures for When printing a certain file, the black band section might be missing.
missing the black band dropout
of a certain file
19 Corrective measures for lock- When printing a certain file under the user environment, lock-up might
up with a certain file occur.
20 Corrective measures for the If specifying the parameter by the Prescribe specified command (STAK
specified command failure of command) of the output tray, it does not reflect.
the output tray destination
21 Corrective measures for system When printing a certain file, system error F46F might occur.
error F46F when printing a
certain file
22 Corrective measures for PS When printing a certain file, PS error might occur.
error with a certain file
23 Corrective measures for system When printing a certain TIFF file, system error F24B might occur.
error F24B when printing a
certain TIFF file

3 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

24 Corrective measures for system When printing a certain file, system error F248 might occur.
error F248
25 Corrective measures for system When printing a certain file, system error F24B might occur.
error F24B
26 Corrective measures for the When printing a certain PS data, the black line might be printed on the
unnecessary line printed with a image.
certain file
27 Corrective measures for When printing a certain file, the font is rotated 90 degrees.
rotating the font 90 degrees
28 Corrective measures for system System error F248 might occur with a certain data.
error F248
29 Corrective measures for system When printing a certain file, system error F248 might occur.
error F248
30 Corrective measures for system When the communication error occurs using a certain JAws application,
error F349 with a JAWS system error F359 might occur
application.

d-Copia 3524MFplus/4024MFplus
only
31 Corrective measures for a JAWS application (Display/operation) supported Croatian spoken area
JAWS application supporting does not support by the main unit side.
the language in Croatian
spoken area

d-Copia 3524MFplus/4024MFplus
only
32 Corrective measures for the When using a certain tool, it might be possible to access to the custom box
method to generate the which is not authorized.
custom box ID
33 Corrective measures for system When printing the FAX TX result report, system error F46F might occur.
error F46F
34 Corrective measures for the The time synchronization might not be automatically performed but may
time synchronization shift be shifted even though the NTP server is allocated
35 Corrective measures for system When printing from Mac OS 10.14, system error F46F might occur.
error F46F
36 Corrective measures for the There might be the possibility that it might not be automatically
automatic time synchronization synchronized even though the automatic time synchronization is set (NTP
setting protocol)
37 Corrective measures for In case of sending the print job with a certain JavaScript code, this
executing Command Center JavaScript code might be executed by Command Center
with a certain code
38 Correcting the return value Correction is made to return the proper value in JAWS function
with JAWS function (DeviceDateUtilities.getInstance().getSystemTime().)
d-Copia 3524MFplus/4024MFplus
only
39 Corrective measures for When using MyQ, there might be the possibility to output the cancelled
outputting the job cancelled by job at the timing between the server side and the main unit controller
MyQ side.
40 Corrective measures for the It might not be able to register the password of the LDAP server as a blank
LDAP server failure with the in the Command Center.
Command Center
4 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

41 Corrective measures for system When printing a large amount, system error F248 might occur.
error F248 when printing a
large amount
42 Corrective measures for the In case of using under the Fiery+ROI print manger (Management software)
error when using the ROI print environment, "500 Internal error: java.lang.NullPointerException" is
manger (Management displayed when logging in, logging out, recovering from the energy saver
software) mode and it might be necessary to reboot.

d-Copia 3524MFplus/4024MFplus
only
43 Corrective measures for system When printing with the SD card installed which the font is included,
error F248 with SD card system error F248 might occur.
including the font is installed
when printing
44 Corrective measures for When a certain PC is started while a USB cable is connected, the device
recognition failure with a might not be recognized.
certain PC

d-Copia 3524MFplus/4024MFplus
only
45 Corrective measures for When printing under the user certain environment, character spacing
printing failure under a certain might be narrowed.
environment
46 Corrective measures for the Print position of the numbers described under the bar code with a certain
print position error with certain data can’t be aligned.
data
47 Corrective measures for the Activation error with HyPAS application might occur
activation error of the JAWS
application

d-Copia 3524MFplus/4024MFplus
only
48 Corrective measures for not be Even if setting the multiple sets of print, only one set might be printed
able to output set number of
print
49 Corrective measures for system System error F248 might occur with a PDF data printing (PCL-XL)
error F248 generated from a certain application.
50 Corrective measures for system When printing the power point file created by Mac, F248 might occur.
error F248
51 Corrective measures for system In case of scan the ID card in the card reader quickly and repeatedly,
error F246 when using the ID system error F246 might occur.
card
52 Corrective measures for system System error F24B might occur when printing a certain file.
error F24B with a certain file
53 Corrective measures for For the support of the flickering of the fluorescent lamp, change is made
flickering of the fluorescent to set the flicker countermeasure mode
lamp
54 Corrective measures for the If outputting a certain file with the macro data, the print might be the
output failure with a certain different from expectation.
file
5 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

55 Corrective measures for the There might be the possibility to occur the memory full error with
memory full error continuous scan.
56 Corrective measures for lock- When connecting to the network, there might be lock-up once a certain
up by entering a certain letter letter is entered.
57 Corrective measures for output When printing a certain file, some part of the text letters or the bar code is
failure with a certain file printed on the next page.
58 Correcting the counting failure When using PaperCut, the count might not be counted correctly such as
in PaperCut counting 2 counts for 1 job or no count, etc.

d-Copia 3524MFplus/4024MFplus
only
59 Corrective measures for the When sending a certain form overlay file, after output this file, output font
failure when printing the form might be incorrect.
overlay
60 Corrective measures for system When performing Scan to USB/SMB/Email, system error F12B might occur.
error F12B when scanning
61 Corrective measures for system System error F46F might occur.
error F46F
62 Corrective measures or the If printing a certain PS data, all pages of the original cannot be printed or
failure when printing a certain some part of font outputs get overlapped
PS data
63 Corrective measures for Translation mistake in some part of Portuguese at the Command Center
translation mistake in
Portuguese
64 Corrective measures for not In case of opening the receiving (print) history detail screen sorted by the
displaying the FAX number in [FAX] at the [Print job history] screen in Command Center, the column of
Command Center the [Destination] is blank and FAX number is not displayed.
65 Corrective measures for When printing a certain file, some part of the image is missing.
missing image output
66 Corrective measures for system There might be the possibility to occur system error F245.
error F245

d-Copia 3524MFplus/4024MFplus
only
67 Corrective measures for PCL-XL When printing a certain file, PCL-XL error might occur.
error with a certain file
68 Corrective measures for system In case of scan the ID card in the card reader quickly and repeatedly,
error F246 when using the ID system error F246 might occur.
card
69 Corrective measures for system When printing from Mac, system error F248/F24B might occur.
error F248/F24B
70 Corrective measures for system System error F1D6 might occur.
error F1D6
71 Corrective measures for When printing a certain data, the unnecessary page is printed on the first
outputting the unnecessary page.
page with a certain data
72 Corrective measures for system When printing from Mac, system error F248 might occur.
error F248 with printing from
MAC

6 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

73 Corrective measures for send When setting the local authentication, once sending the document by
error 1102 with the local Scan to Email to the external server, send error 1102 might occur.
authentication
74 Corrective measures for not Even if adding the user defined file name with the LDAP setting in
reflecting the LDAP settings Command Center, it does not work with its setting.
75 Corrective measures for system When printing certain PDF file from [Preview] of Mac OS 10.13, system
error F248 error F248 might occur.
76 Corrective measures for the When printing a certain file with FRPO J0 supported version, some
character dropout in a certain characters might be missing (Print area dropout)
file
77 Corrective measures for system There might be the possibility to occur system error F345.
error F345
78 Corrective measures for service In case of replacing the main PWB for the field service in the main unit
call error C0660/C0640 with the data security kit E installed, service call error C0660/C0640.ccurs.
C0660: Hard Disk encryption key error, C0640: Hard Disk error
79 Change of the FAX flow when This is changed so that the destination set as the default value is always
using PanelPlus set (indicated) to the FAX destination when using PanelPlus.

d-Copia 3524MFplus/4024MFplus
only
80 Correcting the information The contents of the job information acquired from the certain JAWS
acquired from the JAWS application might differ from the expectation.
application

d-Copia 3524MFplus/4024MFplus
only
81 Corrective measures for the log If installing a lot of the HyPAS application, the log might not be acquired.
acquisition

d-Copia 3524MFplus/4024MFplus
only
82 Corrective measures for After activating JAWS application under the authentication setting, there
disappearing the Send to Me might be the possibility that Send to Me (E-mail) icon disappears.
(E-mail) icon with JAWS
application

d-Copia 3524MFplus/4024MFplus
only
83 Corrective measures for system System error F345 might appear when scanning the data by the JAWS
error F345 when using application while using the software "PaperCut".
"PaperCut"

d-Copia 3524MFplus/4024MFplus
only
84 Corrective measures for system Depending on a user's environment (Connection with the certain network
error F24C device), the packet process transmitted from the network device might
not be stable. Then, system error F24C might appear.
85 Corrective measures for system If no. of output line for one page with FAX RX image is 128 lines (600dpi
error F485 with about 5.4mm width), system error F485 might occur.

7 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

86 Corrective measures for system System error F349 might appear where both applications of "aQrate
error F349 under the certain (KNM)" and "AutoStore (JAWS application) are available.
environment

d-Copia 3524MFplus/4024MFplus
only
87 Corrective measures for the The printing speed displayed for the inch specification on the operation
different printing speed of the panel
inch specification displayed on [Home]  [Device information]  Software version/performance] is same
the operation panel as the Centi specification which is different from the catalog.
Therefore, the printing speed is deleted from the screen.
d-Copia 3524MFplus/4024MFplus
only
88 Corrective measures for the When setting Panel Plus to the startup initial screen and the panel reset
restart-up failure with Panel timer to "30s", Panel Plus might restart up every 30s and the Loading
Plus screen might appear.

d-Copia 3524MFplus/4024MFplus
only
89 Corrective measures for not If setting [History TX] (Job history) and try to open XML file sent by the
opening the history TX file mail with Excel, it might not be able to open as the message [XML analysis
error] [Invalid letter found in the contents of the text].
90 Corrective measures for system System error F25E might appear.
error F25E
91 Corrective measures for system There might be the possibility to occur system error F57D as the shared
error F57D memory is exhausted.
92 Corrective measures for system System error F247 might occur irregularly.
error F247
93 Corrective measures for the The 11th user might not log in on the certain JAWS application.
failure on the JAWS
application.
94 Corrective measures for the The event report set once a month is notified twice in Command Center.
failure for number of notice of (It occurs in case of setting over the daylight saving time)
the Event Report
95 Corrective measures for the There is no [https://] in the server URL of [Remote service settings] and
remote service settings registration might not complete due to URL is incomplete
96 Corrective measures for system System error F245 might occur.
error F245
97 Corrective measures for system When printing a certain file, system error F25C might occur.
error F25C with a certain file
98 Corrective measures for When outputting using JAWS application that has [SCAN_TO_PRINT]
enlargement failure when function, enlarged output from A4 to A3 can’t be enlarged correctly.
using JAWS application

d-Copia 3524MFplus/4024MFplus
only
99 Corrective measures for the When printing under a certain user environment, the job supposed to be
staple failure under a certain stapled individually might be stapled all pages together.
environment

8 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

100 Corrective measures for the When using HyPAS application (Paper Cut), there might be the possibility
failure when using JAWS that the following phenomenon might occur such as setting data might
application (PaperCut) disappear, the application does not start up, the machine setting has
changed to the local authentication, etc.
d-Copia 3524MFplus/4024MFplus
only
101 Improving the performance on It takes time to output a certain PS
a certain PS data
102 Corrective measures for system System error F245 might occur with a certain file.
error F245
103 Corrective measures for the The time zone changed at the Command Center might not be reflected
inability of changing the time even if selecting the "Submit" button.
zone at the Command Center
104 Corrective measures for not There might be the possibility that NP-API (Netscape Plug-in API) does not
operating NP-API operate when receiving E-mail with E-mail RX function.
105 Corrective measures for system When printing a certain file, system error F248 might occur.
error F248
106 Corrective measures for system System error F245 might occur.
error F245
107 Corrective measures for system There might be the possibility to occur system error F248 or the job stops
error F248 when printing multiple number of sets by the certain JAWS application

d-Copia 3524MFplus/4024MFplus
only
108 Improving the performance Outputting of the file using the certain function of the certain application
is quickened.
109 Corrective measures for the A user data with the macro definition might not be overlay printed.
failure with a user data
containing the macro definition
110 Corrective measures for the The thin streaks in the main scanning direction might appear when
abnormal image when outputting the certain file from Photoshop.
outputting the certain file
111 Corrective measures for system System error F24B might appear with the certain data.
error F24B
112 Corrective measures for system If printing a certain data with a user application, system error might occur.
error F46F/F24B with a certain (F46F/F24B)
data
113 Corrective measures for Printing failure might occur with a certain file (PCL5). (Font size becomes
printing failure with a certain larger and it protrudes from the cell frame)
file (PCL5)
114 Corrective measures for the Form overlay might not be printed correctly on 2nd page and after.
output failure with form
overlay
115 Corrective measures for the There might be the possibility to output different color with a certain file
color mismatch with a certain
file
116 Corrective measures for Some part of text might be printed overlapped with a certain PCL/HPGL
printing the text overlapped data.
117 Corrective measures for Some part of the text is printed 90 degrees rotated with a certain PCL
printing failure with a certain data.
PCL data
9 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

118 Corrective measures for the If printing a certain data with a user application, there might be the
horizontal line with a certain possibility that the horizontal line appears.
data
119 Corrective measures for the When printing from a certain user environment, data processing continues
lock-up with a certain user and the lock-up occurs.
environment
120 Corrective measures for the Memory overflow might occur depending on the user's environment.
memory overflow depending
on the user's environment
121 Corrective measures for not Umlaut character with a certain file might not be output.
outputting umlaut character
with a certain file
122 Corrective measures for the The white dotted line which must hide under an image might be printed
printed white dotted line with with the certain file.
the certain file
123 Corrective measures for the The character "U" drawn by HPGL might shift horizontally when printing it
print position shift when using in the landscape mode.
the certain character
124 Corrective measures for the The B5 size paper might not feed automatically under user's certain
auto paper feeding failure environment.
under user's certain
environment
125 Corrective measures for system System error F248 might occur with a certain file
error F248 with a certain file
126 Corrective measures for the Skipping image might occur with a certain PCL data output including
skipping image with a certain macro data
file
127 Corrective measures for There might be the possibility that a certain file might output the blank
outputting the blank sheet with sheet right after turning on the power of the main unit.
a certain file
128 Corrective measures for the PS The PS error might appear with the certain file.
error with the certain file
129 Corrective measures for system System error F248 might occur with a certain PS data print
error F248 with a certain PS
data print
130 Corrective measures for the The thin red line might not be printed if setting [Line Thinning] to [Fine
inability of printing the thin red lines] at the KX driver.
line
131 Corrective measures for Unnecessary lines might be printed with a certain PDF data.
printing unnecessary lines with
a certain PDF data
132 Corrective measures for system System error F24B occurs when printing a certain data.
error F24B when printing a
certain data
133 Corrective measures for KPDL KPDL error might occur with a certain file
error
134 Corrective measures for system System error F46F might occur when printing a certain file.
error F46F with a certain file

10 / 15
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INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
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Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

135 Corrective measures for system There might be the possibility to occur system error F24B when using CCPY
error F24B when using CCPY command with a certain operation.
command
136 Correct at Separator Page When setting the separator page of Windows from [Printer properties] 
[Advanced]  [Separator Page] at the printer driver, the pages are not
counted to the specified user account code of the user account setting,
but to other user account code. Therefore, it is corrected.
137 Corrective measures for The barcode image with a certain PS data might not be printed.
printing failure with a certain
PS data
138 Corrective measures for the The result listed on the [TX result report] sent by the mail described only
display failure of [TX result one result even if sending multiple mails by the broadcasting.
report] sent by the mail
139 Change the error display when The error message is displayed as shown below when the print can’t be
outputting the PDF file done due to memory shortage. However, it is difficult to understand the
meaning of the message. Therefore, the change is made
Display sample) PDFConversionError or VMerror
140 Corrective measures for the There might be the possibility to occur KPDL error if a certain data with
KPDL error [image priority] from Mac Illustrator
141 Corrective measures for the Macro data including downloaded font might not be printed correctly
abnormal image when using
the download font.
142 Corrective measures for the The 2nd job might not be output even if a certain PS data is transmitted
failure when sending a certain twice repeatedly.
PS data
143 Improving the performance of Printing speed of a certain PS data is improved.
a certain PS data
144 Corrective measures for If multiple print job is sent to the printer with a same session or same file,
counting multiple job in same even if specifying each different department code, they are not recognized
user correctly and there might be the possibility that the job is processed
together by the department code or the account information which is
received first.
145 Corrective measures for There might be the possibility the orientation is changed when outputting
changing the orientation when depending on paper orientation in the cassette.
outputting paper
146 Corrective measures for the There might be the possibility that the font registered in the SD card might
font which is registered in the not be printed correctly.
SD Card
147 Corrective measures for PC might not be able to recognize the machine with the USB connection.
recognition failure at the USB
connection

d-Copia 3524MFplus/4024MFplus
only
148 Corrective measure for system If printing a certain file under a certain environment, there might be the
error F46F/F24B with a certain possibility to turn on system error F24B after displaying system error F46F
environment
149 Corrective measures for system If printing after formatting the SD card, F24B might occur.
error F24B after formatting the
SD card

11 / 15
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INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

No. Changes and Implementation Contents

150 Corrective measures for the When printing Status Page or Service Status Page by sending the STAT
letter size failure when printing command at FTP, all 2 byte letters are printed improper size.
status page
151 Corrective measures for not There might be the possibility that some part of text with a certain file
printing some part of text with might not be printed.
a certain file
152 Corrective measures for not The main body content can’t be printed in the PCL data output generated
outputting the body texts with under the user environment.
a certain file.
153 Corrective measures for the When printing a certain font, there might be the possibility that the font
misalignment of the letter with pitch is not appropriate and the printed letters are shifted.
a certain fon
154 Corrective measures for the There might be the possibility to occur the abnormal image with a certain
abnormal image file.
155 Corrective measures for the If printing a certain data in landscape, there might be the possibility that
wrong printing direction of the the direction of the letters is printed by 90 degrees wrongly.
letters by 90 degrees
156 Corrective measures for the If a certain file is printed with the poster print, there might be the
streaks with the poster print of possibility that a thin line might be printed at the boundary of some
a certain file characters.
157 Corrective measures for the When printing a certain file, the logo image might not be drawn correctly
output failure with a certain
file
158 Corrective measures for system When printing a certain DocuWorks document, system error F24B might
error F24B when printing a Occur
certain DocuWorks document
159 Corrective measures for If printing a certain PDF file with duplex through the Air Print, there might
binding direction failure at Air be the possibility that binding direction might become unintended
Print output direction.
160 Correcting the printing When printing a certain PS data, the printing direction might be wrong.
direction with a certain PS data
161 Corrective measures for system When printing a certain file, system error F248 might occur.
error F248
162 Corrective measures for the Image failure (skip the image in some part) might occur with a certain PCL
image failure with a certain file data output
163 Corrective measures for the There might be the possibility to occur the error if performing Scan to SMB
error with Scan to SMB to a certain PC
164 Corrective measures for jam Unnecessary signals are sent from the controller to engine and the
(J0511) solenoid malfunctions when recovering from the sleep mode. Then, paper
J0511: cassette paper multi is fed both from the cassette and MP tray at the same time.
feed jam

12 / 15
Modulo IO-TIB-A (Liv.06)
INFORMAZIONI RISERVATE, DA DIVULGARE SOLO SU AUTORIZZAZIONE DEL “SUPPORTO TECNICO”
CONFIDENTIAL INFORMATION ONLY TO BE DISCLOSED WITH PERMISSION FROM “TECHNICAL SUPPORT”
Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

◆ 1. Improving setup capability

A. Improving the setup wizard (d-Copia 4023MF / 3524MF / 4024MF)

A. Improving the setup wizard (d-Copia 3524MFplus/d-Copia 4024MF plus)

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Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

Improving the Wi-Fi setup

- Make it easy to find the Wi-Fi (Network) setting, add the network icon
(d-Copia 3524MFplus / 4024MF plus only)

B. Improving the function setup

- When selecting the E-mail send function which is not set, induce a user to the setting
screen (all models)

14 / 15
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Supporto Tecnico / Technical Support
Bollettino Informazione Tecnica / Technical Information Bulletin
data / date codice - progr./ code - number TIB
29/03/19 809256 04

◆ 7. Support for the LLU Report

Output through the MFP

15 / 15
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