Viva Questions & Answers
1. Where did you complete your internship?
Answer: I completed my internship at Axis Bank, Kuvempunagar Branch, Mysuru.
2. What was the duration of your internship?
Answer: My internship was for 6 weeks, from 4th December 2023 to 20th January 2024.
3. What was the objective of your internship?
Answer: The objective was to gain practical knowledge about the banking sector, understand
day-to-day banking operations, and learn about financial services offered by Axis Bank.
4. What were your key learning areas during the internship?
Answer: I learned about banking operations, account opening procedures, loan processing,
customer service, and digital banking services like internet banking and mobile banking.
5. What departments did you observe or work in during your internship?
Answer: I observed and assisted in various departments such as the Customer Service Department,
Cash Department, and Loan Department.
6. What are the main products and services offered by Axis Bank?
Answer: Axis Bank offers savings accounts, current accounts, fixed deposits, recurring deposits,
personal loans, home loans, vehicle loans, credit cards, and digital banking services.
7. What is the procedure for opening a savings account in Axis Bank?
Answer: The procedure includes filling out the account opening form, submitting KYC documents
(Aadhaar, PAN, photo), providing initial deposit, and verification by bank officials.
8. What did you learn about customer service during your internship?
Answer: I learned the importance of customer relationship management, handling customer queries,
resolving issues promptly, and providing quality service.
9. What are the different types of loans offered by Axis Bank?
Answer: Personal loans, home loans, vehicle loans, business loans, education loans, and mortgage
loans.
10. What challenges did you face during the internship?
Answer: Initially, I faced challenges in understanding banking terminologies and procedures, but
with the help of branch staff, I overcame them.
11. What is a Recurring Deposit (RD)?
Answer: A recurring deposit is a financial product where customers deposit a fixed amount every
month and earn interest over a specific period.
12. What is the difference between RTGS and NEFT?
Answer: RTGS (Real-Time Gross Settlement) is used for high-value transactions (minimum Rs.2
lakh), settled in real-time. NEFT (National Electronic Funds Transfer) is used for smaller amounts,
settled in batches.
13. What is the role of a bank in the economy?
Answer: Banks mobilize savings, provide credit, facilitate trade and commerce, promote financial
inclusion, and contribute to economic development.
14. What is KYC and why is it important?
Answer: KYC (Know Your Customer) is a process to verify the identity of customers. It helps prevent
money laundering, fraud, and financial crimes.
15. What are the digital banking services offered by Axis Bank?
Answer: Internet banking, mobile banking app, UPI services, SMS banking, and debit/credit card
facilities.
16. How does Axis Bank ensure customer data security?
Answer: Through secure digital platforms, OTP verification, strong password policies, and regular
monitoring of transactions.
17. What are the key takeaways from your internship?
Answer: Practical knowledge of banking operations, improved communication skills, understanding
of financial products, and the importance of teamwork.
18. How will this internship help you in your future career?
Answer: It has enhanced my practical knowledge, given me exposure to real-time banking
operations, and developed my customer handling skills.
